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Help desk analyst jobs in Stockton, CA

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  • Desktop Support Engineer

    SISL Global

    Help desk analyst job in Manteca, CA

    Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process
    $51k-80k yearly est. 3d ago
  • Endpoint Support Technician

    Comrise 4.3company rating

    Help desk analyst job in Sacramento, CA

    📍 Sacramento, CA (100% Onsite) 🕒 12-Month Contract 💰 $33-$43/hour 🏭 Industry: Utilities About the Role A leading utilities organization is seeking an Endpoint Support Technician to provide hands-on IT operational support within IT Platform Services. This role will play a key part in a Windows 11 Lifecycle initiative while supporting daily endpoint operations across multiple office locations. This is a fully onsite, customer-facing role ideal for a technician who enjoys troubleshooting, hardware lifecycle support, and working in a structured enterprise environment. Key Responsibilities Provide onsite IT endpoint support across multiple office locations Support Windows 11 lifecycle initiatives, including deployments and user assistance Perform desktop, laptop, and peripheral hardware/software troubleshooting Execute computer lifecycle replacements and hardware refreshes Conduct user, hardware, and software inventory management Support conference rooms, committee meetings, and board meetings Log, track, and resolve issues through the client ticketing system Maintain consistent client support during standard business hours Occasionally travel between local office locations using a personal vehicle Required Qualifications Minimum 2 years of enterprise IT support experience Recent hands-on technical support experience (within the last 3 years) Strong experience troubleshooting Windows 11 At least 2 years supporting desktops, laptops, and tablets in a domain environment At least 2 years of Windows OS and user profile support Imaging and deployment experience (minimum 2 years) Experience installing, maintaining, and diagnosing computer hardware and peripherals Experience with OS and hardware lifecycle replacements Ability to travel between local office locations (within Sacramento) Preferred Qualifications CompTIA certification (A+ or similar) Experience with ServiceNow or similar ticketing systems Software installation and deployment experience Strong troubleshooting skills for software-related issues
    $33-43 hourly 1d ago
  • IT Help Desk Specialist

    Kavaliro 4.2company rating

    Help desk analyst job in Pleasanton, CA

    Our client is seeking an IT Specialist for a contract/project opportunity (with possibility to convert fulltime). As an IT Specialist I, you'll support Windows 11 migration and provide desktop support to end-users via phone, email, or in-person. You'll diagnose, troubleshoot, and resolve technical issues while documenting your work in a ticketing system. Key Responsibilities: Work within the IT team on a Window 11 migration. Provide technical support to users via phone, email, or in-person. Diagnose and troubleshoot hardware, software, and network issues. Document issues and resolutions in a ticketing system. Perform routine system maintenance and updates. Install, configure, and maintain operating systems, applications, and updates. Offer basic training and guidance to users on software and hardware. Collaborate with the IT team to resolve complex issues and improve processes. Perform other duties as assigned. Requirements: 1+ years of hands on IT Support experience Associate degree, specialized certification, or equivalent training Knowledge of computer hardware, software, and operating systems (Windows, iOS, Android). Familiarity with Microsoft Active Directory, Office Suite, and VOIP systems. Basic understanding of networking and troubleshooting. Having gone through a Windows 11 upgrade/migration a major plus
    $54k-78k yearly est. 20h ago
  • Entry Level Help Desk Associate

    Kano Consultants Inc. 3.5company rating

    Help desk analyst job in Pleasanton, CA

    Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution. We are looking to hire a proactive Entry-Level Help Desk Associate to join our team! This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience. Title: Entry-Level Help Desk Associate Location: 75% remote 25% Pleasanton California Employment Type: Part-time/ Independent Contractor to start with the potential to be full time. Primary Responsibilities Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat. Diagnose and troubleshoot hardware, software, and network issues. Document and log all support interactions in the ticketing system. Assist in setting up and maintaining workstations, laptops, and other equipment. Stay updated on company systems, policies and procedures. Position Requirements Bachelor's degree in computer science, IT, or related field is desired but not required Strong knowledge of IT security principles and best practices Excellent verbal and written communication skills Excellent problem-solving skills and attention to detail Ability to troubleshoot common technical problems. Self-learner and ability to work in an agile and cross-functional environment Strong interpersonal skills with the ability to positively work with others. Eagerness to learn and adapt to new technologies How to Apply: *Upload updated Resume * Fill out our Screening Questionnaire Form through the link below: *********************************** PLEASE NOTE: Failure to complete the screening questionnaire will not be considered.
    $39k-55k yearly est. 3d ago
  • Help Desk Technician

    Commercial Bank of California 4.1company rating

    Help desk analyst job in Fremont, CA

    Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.
    $26.5-31.3 hourly 1d ago
  • IT Support Technician (TEMP)

    Boyett Petroleum 3.8company rating

    Help desk analyst job in Modesto, CA

    AT LEAST 6 MONTHS* Provide full coverage for day-to-day IT support responsibilities, including service desk requests, desktop/laptop support, hardware refresh activities, basic networking tasks, software installations, account support, and troubleshooting. This contractor must be able to work independently, manage multiple tasks, and follow established IT processes. ESSENTIAL JOB DUTIES: Technical Skills Hardware & System Support Windows 10/11 troubleshooting Laptop and desktop hardware diagnostics & repair Experience with machine imaging, reimaging, and device setup (Autopilot/Intune experience preferred but not required) Basic understanding of Active Directory (password resets, account unlocks, group membership checks) Software & Tools Ability to work tickets in a Service Desk platform (preferably ManageEngine ServiceDesk Plus) Ability to follow documented processes for asset intake, naming conventions, tagging, and deployment Operational Skills Ability to handle multiple tickets simultaneously without dropping assigned tasks Comfortable communicating with all levels of the organization, including executives Ability to ask clarifying questions when needed and follow standard procedures Strong documentation habits-notes in tickets, steps taken, and resolutions Must be able to work on-site at Modesto headquarters Key Responsibilities Serve as technician handling daily assigned service desk tickets Support hardware refresh and laptop deployment cycles (setup, configuration, user migration when applicable) Provide support for conference rooms, Surface Hubs, and audio/video equipment Perform basic user account support (password resets, MFA troubleshooting, access issues) Assist with routine IT tasks such as: Updating machines Running Windows updates Tracking and maintaining asset inventory Supporting new-hire setups as needed Escalate issues appropriately to senior staff when out of scope Nice-to-Have (Not Required) Intune / Autopilot experience Familiarity with managing laptops in bulk (refresh cycles) Experience in environments with distributed locations (e.g., gas stations, terminals, remote offices) Experience with conference room technology Requirements and Qualifications: 4-6 years in an IT support or help desk role Ability to operate independently (we cannot train from scratch) Candidate must be reliable, proactive, and comfortable in a fast-paced environment Professional and respectful communication Follows procedures and does not deviate from process without approval Takes responsibility for work (no blame-shifting) Team-oriented mindset Ability to prioritize tasks correctly Strong problem-solving without relying heavily on escalation EDUCATION AND/OR CERTIFICATIONS DESIRED: Strong knowledge of Windows 10/11, Microsoft 365 apps, and user environment settings Experience with Active Directory, device management, and user lifecycle administration Familiarity with ticketing systems such as ServiceNow, Zendesk, or ConnectWise Ability to document and present solutions clearly and concisely Valid driver's license and ability to travel between supported local locations as needed A bachelor's degree is preferred but not mandatory; relevant education and experience can also meet the requirements. TESTING REQUIREMENTS: Candidates will participate in assessments that are specific to position skillset needs. Culture Index Survey
    $51k-76k yearly est. 20h ago
  • Help Desk Support Specialist

    GDI Infotech 4.1company rating

    Help desk analyst job in Sacramento, CA

    Help Desk Level 2 Engineer Employment Type: Full-Time, Permanent The Help Desk Level 2 Engineer serves as a primary escalation point for a managed services service desk environment. This role plays a critical part in ensuring high-quality service delivery, operational efficiency, and client satisfaction. The Level 2 Engineer works closely with service desk staff and technical teams to manage escalated support requests, improve service processes, and support a wide range of infrastructure and end-user technologies. Key Responsibilities Act as an escalation resource for complex technical issues originating from the Service Desk Ensure service requests and incidents are resolved efficiently and in alignment with service expectations Participate in daily team meetings to review, assess, and prioritize tickets and tasks Collaborate with service desk leadership on ticket assignments and escalated issues Maintain accurate documentation of systems, solutions, and processes Communicate clearly with clients regarding issue status, resolution progress, and planned changes Design, implement, and support IT solutions aligned with client business needs Provide advanced support for Windows environments, network infrastructure, firewalls, and related technologies Support and implement disaster recovery and business continuity solutions Deliver network-level technical support, including LAN/WAN, routing, firewalls, and security Implement and support remote access solutions such as VPNs, terminal services, and virtual desktops Contribute to continuous service improvement initiatives Perform additional duties as needed to support operational continuity Required Knowledge, Skills, and Abilities Ability to manage multiple tasks effectively in a fast-paced environment Strong troubleshooting and problem-solving skills Advanced knowledge of Microsoft operating systems, productivity applications, and networking fundamentals Experience supporting antivirus, security, and endpoint protection solutions Ability to prioritize service requests, escalations, and project work Strong organizational and time management skills Excellent written and verbal communication skills Ability to work independently with minimal supervision Demonstrated ability to collaborate effectively within a team environment Commitment to ongoing professional development and staying current with emerging technologies Ability to document technical processes and procedures clearly and accurately Business awareness and understanding of how IT solutions support organizational goals Experience and Education Minimum of 5 years of progressively responsible technical support experience Experience supporting complex, multi-site client environments Advanced Microsoft certifications preferred Networking and firewall certifications or equivalent hands-on experience (e.g., CCNA or similar) Virtualization experience and/or certifications preferred Hands-on experience with relevant tools, systems, and support platforms Working Conditions Professional office environment On-call or after-hours support rotation may be required Career Growth Opportunities This role offers advancement opportunities based on performance and experience, which may include: Systems Engineer Senior Systems Engineer Service Management Leadership IT Leadership or Technical Consulting Roles
    $46k-87k yearly est. 1d ago
  • IT Support Technician

    Pop-Up Talent 4.3company rating

    Help desk analyst job in Sacramento, CA

    Sacramento, CA Opportunity with a Managed Service Provider (MSP) that manages networks, computer systems, and vendors for our business clients throughout the US, but primarily in Northern California. The IT Support Technician will have a track record of understanding business desktop, server, cloud, and networking technologies, including Windows 11 workstations, Windows 2016-22 servers, advanced networking, and vendor-specific hardware and software RESPONSIBILITIES: Making the user experience the top priority Working as a team to administer and maintain production servers and applications Performing support of network routing, VLANs, Windows server, and Windows desktop administration and troubleshooting tasks Acting as an escalation point for customer device outages and performance issues Monitoring alert systems and taking appropriate action as per guidelines Analyzing various messages in an event log to affect repairs Receiving escalated service requests requiring an enhanced response Training and mentoring other technicians Member of the after-hours support team REQUIREMENTS: Four (4) years of experience in similar IT support positions History of network and firewall administration (Cisco, Sophos, Sonicwall) Strong network, cloud, server, and workstation troubleshooting knowledge Excellent customer service skills (courteous, tactful, and professional demeanor) Excellent written and verbal communication skills, with experience presenting to groups Reliable work ethic Desired Skills and Knowledge: Windows server technologies Microsoft 365 and Azure technologies Active Directory and GPO administration Network switch and firewall technologies BENEFITS: Flexible Vacation Bonus Program 401k with Company Match Medical (90%), Dental (100%), Vision (100%) Life Insurance (100%) AD&D (100%) Aflac available Sick Pay Paid Holidays Employee Recognition Platform Anniversary Recognition Program We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. req25-00882
    $48k-85k yearly est. 1d ago
  • Help Desk Support Specialist

    Insight Global

    Help desk analyst job in Concord, CA

    Duration: 6-month contract, potential to extend or convert Pay Rate: $30.55-32.00/hr Must Haves Strong experience with Office 365 apps Advanced troubleshooting skills 3+ years of experience within help desk or desktop support Tier I and Tier II troubleshooting experience 6 months+ experience with ticketing system Experience with Microsoft Office Suite Highly motivated Positive attitude Understanding of SSH, Ping, Two-factor authentication, SSO, geo-blocking Overview An employer is looking for a Tier II Desktop Support Technician. This person will be working with one other person. They need to be independent, a quick learner and have a positive attitude. This person will be resolving anywhere from 6-25 tickets a day. These tickets will come through ServiceNow--ServiceNow experience is preferred however any ticketing system will suffice. They will be working with internal employees only via the ticketing system, phone, email and some in person. Examples of issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to a distribution list, etc. This person will be working five days a week onsite. There will also be opportunity for overtime. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law .
    $30.6-32 hourly 4d ago
  • Junior Desktop /HelpDesk Support Specialist

    Amiseq

    Help desk analyst job in Sacramento, CA

    TOP THINGS: What are the top personality traits or skills sets that make a contractor successful at the TSC? - Windows Microsoft application experience - Troubleshooting IT related issues (preferably with call center experience) - iOS (iPhone, iPad) application support and troubleshooting - Computer networking experience, including LAN, Wi-Fi, printers, and peripheral device - Driven to help and support clients with outstanding customer service. - Ability to meet attendance expectations. Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite and computing in an enterprise network environment In Tier 1 technical scope, effectively troubleshoots desktop and mobile computing devices, network and peripheral issues; identifies and engages needed resources to remedy problems; Diagnoses and resolves technical issues that require in-depth analysis, such as application, hardware, and software problems; Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.) After-hours analysts provide support after core hours. Contacts On-call support for urgent issues on applications used by clients Administers active 2-way communications and 'knowledge transfer' within assigned team/function, both planned/advance notice and real-time Fosters strong Teamwork culture intra and inter TSC, with team staff, colleagues, partners and stakeholders Create/Assign incident tickets and work orders based on priority, impact and complexity to the appropriate fix agents Must be able to follow through on assigned tags to completion Assesses and ensures process and work conforms to existing policies, standards and guidelines Correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events Monitor network devices, interfaces and applications through intelligent devices and automated programs across the enterprise for alarms/alerts received from incidents, unauthorized or failed changes Manage alarms and alerts received from existing monitoring programs using previously defined business rules Completing documentation of service requests within established time frames Minimum Qualifications o High School Diploma or equivalent o 1 year of IT service/help desk operations experience o Complete service requests and troubleshoot computer and device problems via the telephone & web channels o Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment o Strong client customer skills o Ability to learn quickly and transfer essential knowledge to team members o Capable analytical skills o Teamwork is essential o Strong communication skills o Demonstrates work quality and efficiency o Open and adaptable to change o Passion for safety Desired Qualifications o Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience. o 1 year of general customer service experience in retail, or call center sales or service role o IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation o Qualitative and quantitative analytic & problem solving skills o Ability to learn new concepts quickly o Organizational skills o Advanced verbal and written communication skills o Proficient in Microsoft Excel and Word o Is able to work independently or as part of a team o Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP o Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks o Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline
    $41k-59k yearly est. 3d ago
  • Endpoint Support Technician

    Pacer Group 4.5company rating

    Help desk analyst job in Sacramento, CA

    Endpoint Support Technicians experience Experience troubleshooting Windows 11 in an enterprise environment Experience supporting desktops, laptops, and tablets within a domain environment Imaging experience (SCCM, MDT, Clonezilla, Autopilot, etc.). Must have reliable access to a personal vehicle for onsite travel (mileage reimbursed).
    $45k-63k yearly est. 1d ago
  • ENDPOINT SUPPORT TECHNICIAN

    Sierra Digital Inc. 4.2company rating

    Help desk analyst job in Sacramento, CA

    HI We are looking for ENDPOINT SUPPORT TECHNICIAN OR SYSTEM SUPPORT TECHNICIAN OR IT SUPPORT TECHNICIAN 12+ Months Onsite-100% Sacramento, CA Should have experience in IT Platform Services and for the 2025 Windows 11 Lifecycle Support For More Details feel free to reach Thanks Bennedick Sakayaraj Team Lead -US IT Recruitment Email - ******************************
    $45k-69k yearly est. 1d ago
  • Information Technology Analyst

    CCS Global Tech 4.2company rating

    Help desk analyst job in Sacramento, CA

    Job Title: IT Analyst Duration: 36+ months contract Roles/Responsibilities: Deliverables: Help Desk and End-User Support: The IT Consultant shall provide Tier 1 and Tier 2 support to State staff for OIG-HSR IT tools used for the ARS and WCRIS systems. SOW Section 8.1 Current Inventory and Environment describes the OIG HSR's equipment and services for which this support will be needed. These services may include but not be limited to troubleshooting desktops, laptops, mobile devices, peripheral equipment, and other OIG-HSR IT resources, diagnosing and resolving software, hardware, and network connectivity issues, supporting access to State systems and enterprise applications, and assisting users with VPN or remote access. Issues that cannot be resolved at the consultant level shall be escalated to the appropriate State staff or contractor. IT goods and services for which Help Desk and End-User support will be provided are described below in the section OIG-HSR To ensure accountability and transparency, the IT Consultant shall deliver monthly summaries of incidents and service requests, as well as monthly updates to the State's knowledge base of frequently asked questions and support procedures. Deliverables include: • Incident/Service Request Logs (monthly summary of tickets opened, resolved, pending) • User Support Knowledge Base Updates (monthly, updated FAQs and SOPs) Security and Compliance Support: The IT Consultant shall support the OIG-HSR's development and implementation of information security policies and procedures by: Identifying information security requirements applicable to the OIG-HSR's ARS and WCRIS systems; Developing policies and procedures for complying with those requirements. Training OIG-HSR staff on the information security policies and procedures. Monitoring and reporting to OIG-HSR leadership regarding compliance with information security policies and procedures Maintaining documentation demonstrating continuous compliance with requirements Timely developing and submitting required information technology reports to CDT and other oversight entities. Applying security patches, ensuring antivirus and endpoint protection measures are operational. Promptly reporting any identified security incidents in accordance with policy and procedure and supporting mitigation and resolution activities. Deliverables include: System Security Plan identifying needed information security policies and procedures and a schedule for developing each. Information Security Policies and Procedures Patch & Update Compliance Report (quarterly) Security Incident Log & Response Report (as needed) Asset and Inventory Management: The IT Consultant shall assist the State in managing IT equipment and software assets by creating and maintaining accurate inventory records of desktops, laptops, mobile devices, printers, and other technology. The IT Consultant shall support refresh cycles by preparing and deploying new hardware and software, while ensuring retired equipment is properly tracked and removed from the active inventory. Deliverables shall include an annual IT asset inventory report, along with deployment checklists and acceptance forms for each refresh or rollout. Deliverables include: IT Asset Inventory IT Asset Inventory Report (annual, reconciled against OIGHSR records) Deployment Checklist/Acceptance Form for all new hardware/ software rollouts Documentation and Knowledge Transfer: The IT Consultant shall capture recurring technical issues, resolutions, and procedures in order to enhance organizational knowledge. In addition, the IT Consultant shall deliver training sessions for State staff on new technologies, processes, or common issues relevant to the ARS and WCRIS systems to strengthen internal capabilities. Documentation shall include updated standard operating procedures reviewed biannually and a comprehensive knowledge transfer package at the conclusion of the engagement to ensure continuity of operations. Project Participation and Reporting: The IT Consultant shall actively participate in the OIG-HSR's ARS & WCRIS IT Projects. This includes preparing status updates pertaining to assigned project implementation roles, attending meetings, and coordinating with the PM Consultant, CDT, or OIG-HSR staff as needed. This also includes managing maintenance and operations for the two projects, and adhering to, implementing, and updating the Maintenance and Operations Transition Management Plan. Deliverables include: Reports as directed by OIG-HSR Updates as needed to the Maintenance and Operations Transition Management Plan Additional IT Support as Needed: The IT Consultant shall provide additional IT support to the OIG-HSR as requested. This support may include identifying, evaluating, procuring, implementing, and maintaining IT goods and services needed to support the ARS and WCRIS systems and providing IT subject matter expertise to support audit and investigative teams. Regular Status Reports: Present and deliver written and verbal weekly reports that include an overview of: Completed and upcoming activities • Status of IT Consultant tasks • Status of outstanding incident/service request • Other items as requested by the Project DirectorThe Contractor will deliver these oral reports to the OIG-HSR Project Director. Attend OIG-HSR staff and management meetings to provide updates on the Projects as directed by the Project Director. Mandatory Skills: Key personnel must have a minimum of five (5) years of experience applying analytical processes on IT projects. At least three (3) years of that experience must have been in systems analysis and design. Key personnel must have a minimum of three (3) years of recent, full-time experience providing IT support services (help desk, desktop, or end-user support) within the last ten (10) years. Key personnel's experience must include troubleshooting and resolving hardware, software, and network connectivity issues in a business or government environment. Key personnel must have working knowledge of state of California information security requirements, including SIMM 5300. Key personnel must have a minimum of one (1) year experience supporting California state agencies or departments in developing and implementing information security policies and procedures. Key personnel must have a CompTIA A+, Network+, Security+, or ITIL certification. A copy of certification must be provided with the offer. The certificate must be active and not expired by the time of offer submission and certification must be maintained during the contract term. Equivalent certifications may be accepted at the State's discretion. Key personnel must possess a bachelor's degree. Additional qualifying project management experience may be substituted for the required education on a year-for-year basis, up to four (4) years. Desirable Skills: More than one (1) year experience supporting California state agencies or departments in developing and implementing information security policies and procedures. Experience applying analytical and technical skills to assist in implementing business solutions, including some or all of the following tasks: Documenting an organization's current business process flows Identifying and documenting functional requirements for information systems Working with a product manager to define a product approach to meet user needs Designing, coding and testing functional components of information systems according to project specifications Developing project documentation and user training materials according to program specifications Conducting user training sessions
    $94k-132k yearly est. 4d ago
  • Energy Marshall, Data Centers

    Suffolk Construction 4.7company rating

    Help desk analyst job in Fremont, CA

    Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds. Suffolk - America's Contractor - is a national company with more than $8 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of “Top CM-at-Risk Contractors.” For more information, visit *************** and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram. Position: Suffolk is currently seeking an Energy Marshall to implement learning, provide consistency, and drive rigor into energy isolation and electrical safety programs. Responsibilities: Reviewing the Electrical Energization Safety Program with the electrical contractor and commissioning authority Involvement with all stored energy systems - gas, water, steam, air. Organizing and scheduling Pre-Energization meetings Confirming individuals working on energized / de-energized equipment are Qualified Work based on NFPA 70E, OSHA, or an accepted qualified electrical safety training standard. Delivering a project specific Electrical Safety Orientation to employees who will be working on energized or de-energized equipment Reviewing the electrician's LOTO plan and verifying it is accurate and managed properly. Reviewing electrician and vendor AHA's. Confirming receipt of the approved coordination study and all arc flash labels have been applied to the equipment. Tracking and confirming all required QA/QC is complete and documentation has been submitted. Reviewing the daily Pre-Task Plan for energization activities. Implementing adequate communication to the project team that identifies daily high-risk activities, energized equipment and spaces, barriers, and off-limit spaces. Confirming all pre-energization steps have been completed. Conducting pre-energization daily walks with the electrician and project stakeholders. Performing end-of-day walks for electrical equipment to confirm all systems are secure. Confirming adherence to the LOTO plan and isolation requirements. Confirming adequate signage and barriers are installed for electrical rooms and spaces with energized equipment. Confirming an adequate access control plan is in place for electrical rooms and spaces with energized equipment. Qualifications: BA/BS + 5 years of related experience or demonstrated equivalency of experience and/or education Able to understand the safe installation of electrical equipment and various voltages, equipment types, and AC/DC systems Knowledge of pressurized mechanical lines, compressed gas and air. Experience in construction and electrical commissioning standards and practices. Experience communicating complex technical solutions and concepts to engineers and non-engineers. Ensure audit site practices against written standards as part of assurance role. Ability to Interpret line drawings and system redundancies to ensure design of LOTO systems are 100% effective and in compliance with customer standards. While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking. Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.
    $62k-82k yearly est. 2d ago
  • SF-Based IT Support Engineer

    Boston It Services Inc.

    Help desk analyst job in Fremont, CA

    Responsibilities: Provide approximately 20 hours per week professional and friendly support and problem solving in person and remotely. Recognize opportunities for technology improvements, make suggestions, and lead projects. Requirements: College graduate Excellent interpersonal skills Ability to develop good rapport, enjoy working with people Excellent written and verbal skills Strong problem solving, organization and analytical skills Ability to work independently, with team and with clients in a professional manner Superb client management, expectation management, negotiation, and conflict resolution skills Excellent organization, initiative, follow-up, and communication skills Strong motivation to exceed goals Enthusiasm for technology and creative solutions Ability to work flexible hours Prior IT support experience, experience with conference room and office technology, network devices Self-starter and self-motivated Eagerness to learn Benefits: Friendly, fast-paced working environment Great opportunity to work closely with experienced IT consultants Exposure to wide variety of cutting edge technologies. Opportunity to share and act on innovative ideas. Compensation: Part-time, Hourly compensation Work primarily remotely, with 1/2 day on-site per week. This is a great opportunity for someone with a flexible schedule and prior IT support experience. If you are interested in being part of a fun team, can work independently, and meet the qualifications listed above you will be a great fit for this position. Please email resume and cover letter to above address even if the ad is a few weeks old, we still want to hear from you!
    $87k-130k yearly est. 3d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Help desk analyst job in Stockton, CA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $37k-52k yearly est. 3d ago
  • 2,200+Take Home ER-It's The Hotness Plus Some

    Valley Healthcare Systems 3.6company rating

    Help desk analyst job in Walnut Creek, CA

    Valley Healthcare Systems provides exceptional healthcare staff with the opportunity to broaden their experience and skill set with opportunities at some of the top hospitals and facilities in the US. If you are ready to explore the possibility of a new opportunity within the medical field, please feel free to connect with me here, or visit our website for more information on some of the current needs. ******************* Job Description There is quick...There is fast and there is this Job. Crisis Rate in lovely Walnut Creek will be gone before you can stop and smell the roses!!! Verified $2,200.00 take home for ER nurse...must submit right now right now. Call me direct Evan Valley @************ Qualifications 2 years experience, CA RN Lic, ACLS, BLS Additional Information Medical benefits available from day one for you and your family. We also offer 401(k) matching up to 4%.
    $44k-69k yearly est. 46m ago
  • Information Technology Support Specialist

    SISL Global

    Help desk analyst job in Manteca, CA

    The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction. Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a pluson.
    $48k-87k yearly est. 5d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Help desk analyst job in Stockton, CA

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $59k-90k yearly est. 8d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Help desk analyst job in Sacramento, CA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $36k-52k yearly est. 3d ago

Learn more about help desk analyst jobs

How much does a help desk analyst earn in Stockton, CA?

The average help desk analyst in Stockton, CA earns between $33,000 and $69,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.

Average help desk analyst salary in Stockton, CA

$48,000
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