Help desk analyst jobs in Tamarac, FL - 1,028 jobs

Description: International College of Health Sciences (ICHS) is seeking a Technical Support Specialist to provide comprehensive technical and administrative support across multiple campus systems and platforms. This position is essential in ensuring smooth daily operations for students, faculty, and staff by managing user accounts, coordinating on-campus technology needs, and serving as a primary resource for troubleshooting and technical training. Located in the vibrant Boynton Beach area of Florida, ICHS is committed to fostering a secure, efficient, and technology-enabled learning environment. Purpose The Technical Support Specialist will serve as a key technical administrator and support lead, managing user access, training staff, coordinating on-campus technology logistics, and supporting the college's digital infrastructure. This role is critical to maintaining the integrity, security, and efficiency of campus systems and supporting the institution's mission of delivering high-quality healthcare education. Responsibilities System Administration and User Support Serve as Zendesk Admin: add users, manage accounts, passwords, and macros, and train staff on platform features. Act as Bookings Admin: create and manage shared booking links for college events, on-campus testing, virtual meetings, and new staff orientation; train new employees on personal bookings settings. Manage Shiftboard platform: create and add bulk profile accounts for students and faculty, manage student thresholds, disable inactive profiles, add new clinical sites, and manage user access. Create bulk templates for new users/students in Typhon. Network and Security Administration Limited Active Directory administration: access server via Remote Desktop, create and manage staff/faculty accounts for on-premises access, enable/disable users, and update user profiles. Office 365 administration: update whitelist domains or users in Exchange, unlock restricted student emails in Defender. Administer Avigilon Alta/Open Path: create, assign, and manage security access cards; schedule events for suite access; manage remote access credentials for emergencies. On-Campus Technology Coordination Local On-Campus Admin: bypass system admin requirements for time sync, external hard drive access, and application installation. On-Campus Testing Coordinator: assign and organize suites for testing and presentations, consult with Deans for residency weeks, prepare laptops and devices, update security settings, set up and break down testing environments, and assist guest speakers. Vendor and Event Support Liaise with third-party vendors regarding equipment needs (access points, switches, server maintenance, new installations). Organize and support campus events with technical setup and troubleshooting. Team Leadership and Training Train and coach support staff on systems and processes. Review support tickets, student meetings, and projects for quality and efficiency. Organize support staff scheduling for campus events and operational needs. Requirements: Qualifications Education / Experience / Knowledge Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience. 2+ years of experience in technical support, IT administration, or help desk roles. Must have experience working in an educational environment (school, college, or university) Strong interpersonal skills and a customer-oriented mindset Ability to work independently and as part of a team Experience administering platforms such as Zendesk, Office 365, Active Directory, and similar systems. Strong troubleshooting, organizational, and communication skills. Proficiency in Microsoft Office Suite and remote desktop tools. Ability to train and support users with varying technical backgrounds. Desired Bachelor's degree in related field. Experience in higher education or healthcare environments. Familiarity with Shiftboard, Typhon, Avigilon Alta/Open Path, and booking platforms. Vendor management experience. Additional Information At no time may work be performed, or computer systems accessed, from outside of the U.S. Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note that the responsibilities outlined in this job description are not exhaustive and may be supplemented as necessary.International College of Health Sciences provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

What this Job Entails: The Service Desk Specialist IV will support one of Astreya's key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures. Scope: Uses professional concepts and company objectives to resolve complex issues in creative and effective ways Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors Your Roles and Responsibilities: Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees. Maintain equipment inventory, including processing RMAs and ordering new equipment. Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user. Monitoring, updating and maintaining tickets in a defined ticketing system. Responds to tickets, contacts users and plans workload. Update, track and escalate the ticket to appropriate levels/group for resolution as required. Sign off on closed tickets with the user to include follow up specifically to the end user. Provide routine software and hardware troubleshooting support to employees to resolve common IT problems. Support access to corporate network/wireless and applications both on the network as well as over VPN. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor's degree (B.S/B.A) from four-college or university and 8+ years' related experience and/or training; or equivalent combination of education and experience Networks with key contacts outside own area of expertise Determines methods and procedures on new assignments and may coordinate activities of other personnel Ability to work independently with minimal supervision Excellent coordination skills and a team player Ability to identify issues and escalate as needed Excellent written and oral communication skills Strong interpersonal and customer service skills Experience with hardware, software, and network troubleshooting Experience with software application use and installation Ability to resolve technical issues under pressure Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Salary Range $30.12 - $50.19 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team. Duties and Responsibilities Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence. Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs. Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors. Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges. Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units. Assist with projects such hardware or software upgrades, office moves and special events. Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors. Document and maintain user request and incident records in IT Service Management System. Perform other duties as required. Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits. Target Salary Range $75,000 - $85,000 if reporting to a supervisor in New York Qualifications To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ************************** (current employees should contact Human Resources). Education and/or Experience: Required: BA/BS degree or equivalent work experience A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including: Experience supporting Windows-based computers, including Microsoft Windows 10 Experience supporting VoIP Telephony solutions Experience with enterprise imaging solutions for Windows-based computers Experience supporting Smartphones, e.g., iPhone, Android Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix Preferred: Law Firm or Professional Services experience A+, ITIL and Microsoft Office Application certifications Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCM Other Skills and Abilities: The following will also be required of the successful candidate: Strong organizational skills Strong attention to detail Good judgment Strong interpersonal communication skills Strong analytical and problem-solving skills Able to work harmoniously and effectively with others Able to preserve confidentiality and exercise discretion Able to work under pressure Able to manage multiple projects with competing deadlines and priorities Sidley Austin LLP is an Equal Opportunity Employer #LI-EC1

National Crisis Center Line Intake Support *must be based in Miami,FL* Sandy Hook Promise (SHP) envisions a future where all children are free from school shootings and other acts of violence. As a national nonprofit organization, SHP's mission is to educate and empower youth and adults to prevent violence in schools, homes, and communities. Creators of the lifesaving, evidence-informed Know the Signs prevention programs, SHP teaches the warning signs of someone who may be in crisis, socially isolated, or at-risk of hurting themselves or others and how to get help. SHP also advances school safety, youth mental health, and responsible gun ownership at the state and federal levels through nonpartisan policy and partnerships. SHP is led by several family members whose loved ones were killed in the tragic mass shooting at Sandy Hook Elementary School on December 14, 2012. Commitment to Belonging, Community, Engagement, and Respect SHP strives to ensure its culture and work environment reflect the values of belonging, community, engagement and respect. We actively seek to understand and respond to the diverse perspectives and lived experiences of individuals across socioeconomic backgrounds, rural and urban communities, and diversity of thought, in addition to traditional protected categories. We are committed to ensuring that every SHP employee feels heard, valued, and a true sense of belonging. SHP encourages individuals who share our commitment to these core values and to our mission to apply. About the Role The National Crisis Line Intake Support will monitor, receive, analyze, triage, and deliver tips submitted to the Center, from school districts across the US. The Crisis Support must utilize critical thinking skills and information-gathering techniques to procure and disseminate the most accurate and actionable information possible to clients. As such, this position requires the ability to conduct thoughtful analyses under pressure and to clearly identify and articulate relevant information with clients and supervisors. The National Crisis Line Intake Support will report to the Crisis Center Assistant Manager, Manager, and Director. Working Conditions, Location, and Schedule This is a full-time in-person position requiring a commitment of at least 40 hours per week. Regular overtime, including evenings or weekends, are also available and will be compensated accordingly. We are a 24/7/365 center. Counselors must also be available to travel locally as needed. The nature of this role requires full time professional work time and efforts. Additional employment could potentially interfere with the day to day schedule requisites outlined below. Please consider this when applying for the role. Shifts Available (availability for all shifts is a must): Morning: 7:30 am - 4:30 pm Daytime: 12:00 pm - 8:00 pm Daytime: 12:00 pm-10 pm Mid-Shift: 4:00 pm - 1:00 am Evening Shift: 6:00 pm - 3:00 am Overnight: 11:45 pm - 8:15 am Overnight: 12:00 am - 8:00 am. Overnight: 12:00 am - 10:00 a Job Responsibilities Include (but are not limited to): Confidently navigate and utilize all tip/alert management platforms including the account management upside (training will be provided). Ability to act rationally and decisively in high-stress or time-sensitive situations. Understand crisis counseling and effective information gathering basics to create and maintain rapport with tipsters. Engage genuinely with end users (tipsters) to build trust and gather information. Utilize strong analytical skills to derive pertinent information in support of successful tip outcome. Build, promote, and maintain collaborative relationships with the Say Something Anonymous reporting client. Multitask/prioritize responsibilities (work within several different web applications while using effective communication skills at a given time). Accurately and concisely communicate with clients, stakeholders, senior management and staff. Have a basic understanding of data literacy and willingness to use and refer to data. Ensure timely response, analysis, prioritization, processing, and delivery of tips, alerts and their system wide notification platforms. Perform regular, in-depth account management, tip audits and peer/self-performance evaluations. Promote the values and mission of Sandy Hook Promise, the SS-ARS program. Work and collaborate with teammates from across the organization as necessary. Other duties as identified given organizational needs. Desired Skills and Experience Bachelor's Degree in Social Work, Psychology, Human Services, Criminal Justice, Education, Communications, and/or two years' experience in related fields. Proven analytical, problem-solving, organizational, typing and prioritization skills. Outstanding written and oral communication skills (execution of proper English grammar, usage, and mechanics). Demonstrated attention to detail and accuracy. Self-starter with positive energy and flexibility in a fast-paced environment. Proficiency in Microsoft Office applications, including Teams, Word and Excel and other relevant software. A commitment to SHP's vision and values. Benefits and Salary Range The National Crisis Center is 24/7/365, therefore it is an hourly position with shift differential. The starting rate for the Crisis Line Intake Support is $21.63/hour with an increase in pay once the training period is completed. SHP offers a competitive benefits package, including: Unlimited PTO Paid holidays and 10 days sick leave Paid parental leave Health, dental, and vision Employer paid life insurance and short- and long-term disability 401k match Professional development stipend Wellness & mental health support Employer Paid Employee Assistance Program. Additional Information We will be reviewing applications regularly. Equal Opportunity Employment SHP is proud to be an equal opportunity employer. We strive to be an employer of choice: where a diverse mix of talented people want to come and do their best work. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other protected characteristic. We are focused on promoting diversity, multiculturalism, and inclusion and believe deeply in having a workforce comprised of people of all beliefs and backgrounds who seek to prevent gun violence and stop the tragic loss of life. Members of all under-represented groups are encouraged to apply.

Technical Support Specialist The technical support specialist will perform various roles related to ensuring outstanding customer support is delivered. The call center specialist will answer incoming call queries from customers and help troubleshoot remotely. They will demonstrate strong knowledge of Audio/video products and solutions. The specialist will work with help desk manager to ensure adequate and accurate coverage of help desk support is always available; as well ensure best practices are enlisted when additional on site help is requested. The specialist may be asked to assist with other projects both internally and at external customer locations. The responsibilities of the Technical Support Specialist include but are not limited to the following: Answer incoming calls and respond to customer emails in a timely manner. Provide technical insight to answer and resolve customer queries. Leverages all available resources to provide the best information. Follows all established processes regarding request for onsite service. Maintains awareness of those assigned to support the call queue. Appropriately escalates issues to supervisors. Routes call appriately as requested. Stays current on AV products and solutions serviced by the organization. Leverages remote desk top technology to assist with remote software installations Other related duties as assigned

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Stefanini is a global IT services company with over 88 offices in 39 countries across the Americas, Europe, Africa, Australia, and Asia in 35 languages. Since 1987, Stefanini has been providing offshore, onshore, and nearshore IT services, including application development, IT infrastructure outsourcing, systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. Job Description Requirements: Recent Phone support experience in a call center or comparable environment Supported a group of at least 200 clients Hands-on knowledge of Windows 7, MS Office modules Good knowledge of network concepts and MS Active Directory Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems Expands skills in own work area within an analytical/scientific method or operational process Applies experience and skills to complete assigned work within own area of expertise Works within standard operating procedures and/or scientific methods Additional Information All your information will be kept confidential according to EEO guidelines.

IT Support Specialist DEPARTMENT: Operations/Facilities REPORTS TO: IT Manager FLSA STATUS: Hourly - Non-Exempt The Role The IT Support Specialist will support the IT Manager and the IT department by providing technical services for live events, conferences, meetings, and daily IT operations throughout the facility. The role includes assisting with setup, troubleshooting, and ensuring reliable technology performance across all assigned activities. ESSENTIAL DUTES AND RESPONSIBILITIES Provide on-site technical support to Event customers, vendors, and guests pre/during/post event. Patch, configure and deploy network cables and wire ethernet ports. Network cabling maintenance and support (Cat6). Provide customer service and Help Desk technical support to staff members. Responsible for On-boarding new hires with setting up and configuring workstations. Assemble, deploy, troubleshoot, and maintain office computers, laptops, iPads, POS Terminals, printers, and cell phones (all computer hardware and software) Identify, diagnose, and resolve technical support problems on equipment, systems, & infrastructure Assist staff members with application issues, hardware problems, requests for hardware/software, device connectivity issues, passwords, new users accounts and access requests. Responsible for maintenance of IT inventory and performing minor hardware repair of equipment. Other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE An associate degree from an accredited college or university, or current enrollment in an IT-related degree program and 1-2 years of related experience and/or training, or an equivalent combination of education and experience. 1 to 2 years in an IT support role with experience in Help Desk or network environments. Experience working directly with users/clients on technical issues in person and by phone. SKILLS AND ABILITIES Proficiency in Microsoft Office Suite Experience with Citrix, Microsoft, and/or Azure system administration Strong knowledge of Microsoft Operating Systems, Apple MacOS, iOS Troubleshooting knowledge and understanding of desktop, laptop, tablet, VOIP phone, mobile device, and Office 365 applications. Able to support collaboration services with OS Windows 10, iOS, Server 2012/2016/2019, Office 365 (Exchange, SharePoint, OneDrive, Teams) Comfortable with network switch installations, configurations, management, and support. Must have excellent communication skills, both written and verbal. Must possess strong organizational and troubleshooting skills. Must be a self-starter, able to prioritize, multi-task and work independently. Able to effectively follow directives, work with and communicate clearly within a team dynamic. Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed. COMPUTER SKILLS CompTIA A+ and Network+ certification, preferred. CCNA certification highly, preferred. Microsoft Certified IT Professional (MCITP) and other relevant IT certifications a plus. COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On Site, Broward Convention Center PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Personal mobility with the ability to get in and around the facility and must have the ability to move quickly from one area to another. Perform manual labor which includes regular ability to lift and hold at least 50 pounds. Requires dexterity and ability to use hands and fingers to operate basic tools and equipment. Required to kneel, crawl, bend, crouch, stoop, climb ladders and frequently walk. Involved prolonged periods of walking, standing, bending, kneeling, stooping, or sitting. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

The days of reading old, boring IT Technician Job Ads are over. We just gotta' ask… Tired of being treated like just a “geek?” Feel like your career is stuck in “rinse and repeat” mode? Are you fed up with poor pay for being a really good tech? Well, you're reading this; that's good. That means, you're ready for a change. So are we. We are GiaSpace, an enterprise services company that feeds the technology demands and network needs of small and medium sized businesses in the South Florida Market. Each of us make up a brilliant team of dedicated intellectuals, some are great at Sales & Marketing, and others are great at Technology & Network infrastructures. Every role, serving an absolute purpose. That's where you come in… Keep reading, it gets better. We don't want a tech that just knows computers, because we could find that really easily. Instead, here are the skillsets we're actively looking for with our next Help Desk Technician (III): Windows Server, Troubleshooting and Repair Network Component Installation, Diagnostics DHCP and DNS Working Experience, Diagnostics VPN Configuration, Setup and Implementations Routers and Switches, Working Utility Expertise Virus and Security Troubleshooting & Remedies Proficient Capacity to Serve People, and Problems Working Ability to Ask for Help, when needed Identify potential band-aids or issues that need to be addressed before they become larger problems Standby rotation Now, let's talk about the Why you'd want to work here… Yes, we have benefits. Yes, we have a 401k. In today's market, nearly everyone does. We will train you, how to utilize our proven Service Processes, and support you as a Proficient Technical resource in the field, every day. We have a competitive salary range, and it's reserved for the right candidate to learn in the interview process. Ready for the next step? Good, here are a few final details to consider… We do not believe that, being career-stuck is a strategy. The greatest rewards are reserved for those, who want to be more and then put in the work, to be their best version of themselves. We expect to retain the best, and that is why we are so bold about what we want - because we expect to find it. Send in your Cover Letter and Resume, to: [email protected] and be sure to list in the Cover Letter, why this specific role fits into your Career Path. Only submissions with these articulations will be considered. No recruiters, please.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Fort Lauderdale, FL and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Having worked in an MSP environment is a MUST. Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise. Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Fort Lauderdale, FL

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Fort Lauderdale, FL and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Having worked in an MSP environment is a MUST. Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise. Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role description: Arcadis is hiring a Senior Support Analyst to join our Digital Intelligence team, where we deliver advanced IT solutions supporting Intelligent Transportation Systems (ITS). Our systems professionals lead infrastructure deployments, software integration, and complex troubleshooting-driving innovation in global transportation technology. This position combines remote flexibility with on-site work at our Boca Raton location. Role accountabilities: Provide advanced end-to-end IT systems and application support for external customers in private and public sectors. Lead support and maintenance of Intelligent Transportation Systems (ITS) infrastructure, including software, compute, storage, network, and cloud components. Configure, monitor, and optimize network monitoring systems (e.g., PRTG) for compute nodes, networking equipment, storage systems, and custom applications. Install, configure, and administer physical compute nodes and hypervisors (VMware, Hyper-V, Oracle KVM). Provision and manage AWS/Azure cloud resources, including performance tuning and cost optimization. Perform advanced VM operations: replication, cloning, backups, monitoring, and troubleshooting. Configure, manage, and troubleshoot Juniper and Cisco/Meraki network switches and routers, including VLANs, routing protocols, firmware upgrades, and CLI-based configuration. Perform patching, updates, and maintenance on Windows Server environments (2016, 2022, 2025). Administer Linux environments (Ubuntu, Rocky Linux, AWS Linux) for system performance, security hardening, and automation. Collaborate with cross-functional teams to design and implement scalable infrastructure solutions. Document procedures, configurations, and troubleshooting steps for compliance and knowledge sharing. Participate in on-call rotation and provide after-hours support as needed. Provide mentorship to other support members. Occasional overnight travel (up to 20%). Qualifications & Experience: Post-secondary degree in Computer Science, Electrical/Computer Engineering, or equivalent. 6+ years of experience in IT infrastructure support, including physical servers, virtualization, and cloud platforms. Expert-level experience with Windows Server OS lifecycle management. Proficient in deploying and administering Dell/HP servers, storage arrays, and virtualization platforms (VMware, Hyper-V, Oracle KVM). Advanced knowledge of TCP/IP networking, VLANs, routing protocols, and performance tuning. Hands-on experience with Juniper and Cisco/Meraki network switches and routers, including CLI configuration and troubleshooting. Strong Linux administration skills (Ubuntu, Rocky Linux, AWS Linux). Familiarity with automation tools (Ansible, Bash scripting) and monitoring systems. Proven ability to manage multiple priorities, mentor junior team members, and lead complex projects. Comfortable with physical lift, movement & installation of IT hardware (servers, switches, storage). Experience in performing recurring maintenance physical IT hardware (servers, switches, storage). Willingness to participate in on-call and after-hours support schedules. Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law. Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $80,000 - $107,000. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location. #LI-SR3

Job Title: IT Support Specialist Summary The IT Support Specialist is responsible for maintaining and monitoring the Bank computer systems, installing and configuring hardware and software, and solving technical issues as they arise. Responding in a timely manner to service issues and requests. The IT Support Specialist is responsible for providing technical support across the Bank, this may be in person or over the phone. Essential Duties & Responsibilities Responsibilities include the following: other duties may be assigned: Installing and configuring computer hardware, software, systems, networks, printers, and scanners Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Providing technical support across the Bank (this may be in person or over the phone) Setting up accounts for new users Repairing and replacing equipment as necessary Testing new technology Gathering and analyzing data to diagnose problems with computer systems Changing configurations, settings and permissions to fix computer issues Logging all service requests and updating tickets as needed Requirements and Qualifications Certificate or associate's degree in computer science or bachelor's degree program with a computer-related major. Current relevant industry certifications Minimum two years of relevant experience in a help desk/IT support role. High-level knowledge of commonly used software, hardware and applications Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages Customer/Client Focus. Credibility. Problem Solving/Analysis Teamwork Orientation. Initiative. Stress Management Organizational Skills Time Management Skills Multitasking Skills Technical Capacity Effective communicator Adaptability

About ICBD Holdings, LLC ICBD Holdings, LLC, is a management company that offers centralized services including human resources, financial/accounting, IT and employee leasing. Today ICBD's portfolio includes companies in the behavioral healthcare space, medical billing and public adjusting. Our organization operates as the management company for several commonly owned holdings within our ownership group's portfolio. Brief description The IT/Systems Technician is responsible for installing, upgrading, monitoring and troubleshooting ICBD Treatment's software and hardware. Provide technical assistance and support to system users. Maintain and repair their employer's computer system. Install various software. Qualifications/Skills Responsible for day-to-day administration, coordination and operation of ICBD's IT infrastructure. Diagnose, troubleshoot and resolve any issues with ICBD's computer systems. Interface and monitor various software applications across department lines. Analyze needs and requirements of ICBD's computer system and help meet these needs through design and execution. Fix any issues with ICBD's existing IT systems. Installation and maintenance of VoIP solution Provide IT support employees including (but not limited to) laptop deployment, software installation, and configuration of role-based accessibility to cloud environments Provide support for the creation of reports, dashboards, data exports, form revisions, and other modifications to support the workflow. Train employee on all systems and programs that are used for operations Provide data mapping to facilitate the appropriate and timely submission of all data to external regulatory agencies such as state and local regulatory agencies and The Joint Commission. Generate data queries based on validation checks or errors and omissions identified during data entry, improving inconsistencies and inefficiencies in processes, recommending solutions Maintains the integrity of Quality data, data systems, projects requiring data harvest ensuring timely, relevant, accurate and consistent information use Re-evaluating the failures of hardware and software programs and systems in the company. Estimating proper actions that uphold computer hardware and software operations executed in the company. Make software and hardware modifications in the company Make sure that all the systems and their equipment are properly maintained and fully functional. Mending telephone systems of the company Adopting protective measures and upholding them with respect to telephones and computers. Participate in meetings in order to discuss information systems and programs, as and when needed. Executing all other jobs and duties of an information systems technician that fall under his/her domain Education, Experience, and Licensing Experience in computer management or related field. Proficient troubleshooter and should have good communication and technical skills. He/she should be able to adapt to all kinds of working conditions. Associates degree or higher strongly preferred. Competencies Integrity - Job requires being honest and ethical. Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems. Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations. Lines of communication · This position will report directly to the Director of IT Working conditions · Full-Time - 40+ hours a week. Candidates must meet the company's hiring criteria to include a pre-employment background investigation and drug test. We are an Equal Opportunity Employer and a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. ICBD offers a competitive compensation and benefits package including a base salary with performance-based incentives; medical, dental, vision, short and long-term disability, life insurance, and 401(k Job Type: Full-time

US Claims is a leading provider of advances to personal injury victims and their families. Our mission is to provide much-needed liquidity to an underserved market, enabling victims to pursue fair settlements. We have built an organization driven by excellence and are seeking individuals excited by the opportunity to grow with us. Offering an innovative environment guided by outstanding leadership, US Claims provides a strong platform to demonstrate talent and build a rewarding career. Energized by the challenges and opportunities ahead, our passionate team continues to drive the exponential growth of our business. US Claims is currently hiring an experienced IT Support Specialist to join our team, reporting directly to the IT Director and working closely with our Managed Service Provider (MSP). This role provides timely and effective technical assistance to end users across the organization, ensuring smooth day-to-day operations. In addition to end-user support, this role owns and administers the company's ZenDesk help desk platform and cyber-security training and phishing simulation platform (KnowBe4). RESPONSIBILITIES AND DUTIES Help Desk & End-User Support Serve as the primary point of contact for end users seeking technical assistance via phone, email, Zendesk, or in person Diagnose and resolve hardware, software, and network-related issues efficiently to minimize downtime Provide clear, step-by-step guidance to enable users to troubleshoot common issues independently Log, track, and maintain detailed records of all support interactions, including issue description, troubleshooting steps, and resolution Collaborate closely with the IT Director and MSP to escalate and coordinate resolution of complex issues Identify trends in recurring issues and recommend proactive improvements Cybersecurity Training & Phishing (KnowBe4) Own and manage the KnowBe4 security awareness training and phishing simulation platform Assign, track, and report on employee cybersecurity training completion Design, launch, and monitor phishing campaigns Analyze results and provide metrics and recommendations to IT leadership Support ongoing security awareness and risk reduction initiatives Systems & Operations Support Assist with onboarding and offboarding, including account provisioning, permissions, hardware setup, and security training Assist in installation, configuration, and maintenance of hardware, software, and network equipment Support system upgrades, patches, and enhancements Participate in planning and execution of network and system improvements Maintain confidentiality of all data accessed, processed, or stored Create and maintain detailed Standard Operating Procedures (SOPs) and technical documentation Stay current with industry trends and best practices Perform other duties as assigned Participate in on-call support as needed after business hours or weekends EDUCATION, SKILL & EXPERIENCE REQUIREMENTS Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 5 years of experience in technical support or IT operations roles. Proficiency in troubleshooting hardware, software, and network-related issues. Familiarity with Windows operating systems, Microsoft 365, AWS, Azure and Active Directory. Familiarity with Microsoft Defender for endpoint Basic understanding of network protocols, routing, and switching. Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. Strong problem-solving skills and the ability to work independently or as part of a team. Experience working in a collaborative environment with third-party service providers or MSPs is advantageous. Willingness and ability to be on call if needed after business hours/weekends to address urgent technical issues. Ability to learn and support new systems and applications.

US Claims is a leading provider of advances to personal injury victims and their families. Our mission is to provide much-needed liquidity to an underserved market, enabling victims to pursue fair settlements. We have built an organization driven by excellence and are seeking individuals excited by the opportunity to grow with us. Offering an innovative environment guided by outstanding leadership, US Claims provides a strong platform to demonstrate talent and build a rewarding career. Energized by the challenges and opportunities ahead, our passionate team continues to drive the exponential growth of our business. US Claims is currently hiring an experienced IT Support Specialist to join our team, reporting directly to the IT Director and working closely with our Managed Service Provider (MSP). This role provides timely and effective technical assistance to end users across the organization, ensuring smooth day-to-day operations. In addition to end-user support, this role owns and administers the company's ZenDesk help desk platform and cyber-security training and phishing simulation platform (KnowBe4). RESPONSIBILITIES AND DUTIES Help Desk & End-User Support Serve as the primary point of contact for end users seeking technical assistance via phone, email, Zendesk, or in person Diagnose and resolve hardware, software, and network-related issues efficiently to minimize downtime Provide clear, step-by-step guidance to enable users to troubleshoot common issues independently Log, track, and maintain detailed records of all support interactions, including issue description, troubleshooting steps, and resolution Collaborate closely with the IT Director and MSP to escalate and coordinate resolution of complex issues Identify trends in recurring issues and recommend proactive improvements Cybersecurity Training & Phishing (KnowBe4) Own and manage the KnowBe4 security awareness training and phishing simulation platform Assign, track, and report on employee cybersecurity training completion Design, launch, and monitor phishing campaigns Analyze results and provide metrics and recommendations to IT leadership Support ongoing security awareness and risk reduction initiatives Systems & Operations Support Assist with onboarding and offboarding, including account provisioning, permissions, hardware setup, and security training Assist in installation, configuration, and maintenance of hardware, software, and network equipment Support system upgrades, patches, and enhancements Participate in planning and execution of network and system improvements Maintain confidentiality of all data accessed, processed, or stored Create and maintain detailed Standard Operating Procedures (SOPs) and technical documentation Stay current with industry trends and best practices Perform other duties as assigned Participate in on-call support as needed after business hours or weekends EDUCATION, SKILL & EXPERIENCE REQUIREMENTS Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 5 years of experience in technical support or IT operations roles. Proficiency in troubleshooting hardware, software, and network-related issues. Familiarity with Windows operating systems, Microsoft 365, AWS, Azure and Active Directory. Familiarity with Microsoft Defender for endpoint Basic understanding of network protocols, routing, and switching. Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. Strong problem-solving skills and the ability to work independently or as part of a team. Experience working in a collaborative environment with third-party service providers or MSPs is advantageous. Willingness and ability to be on call if needed after business hours/weekends to address urgent technical issues. Ability to learn and support new systems and applications.

W e are seeking a Hands-On Helpdesk Technician II who thrives in fast-paced environments and has a passion for solving technical challenges at the desktop and hardware level. This role is ideal for a technician ready to advance their experience in desktop support, hardware troubleshooting, peripheral device maintenance, and user account management across platforms like Google Workspace, Microsoft 365, and Apple Business Manager (JAMF, MDM). You'll support our high-growth teams by ensuring every workstation, printer, and user account runs efficiently contributing directly to the productivity and uptime of a national team across sales, events, marketing, and executive leadership. Key Responsibilities Provide Tier II desktop support for Windows and MacOS workstations. Troubleshoot and repair hardware issues on desktops, laptops, monitors, keyboards, and other endpoint devices. Set up and configure printers (HP, Canon, Zebra) including network printing, drivers, and toner maintenance. Perform onboarding/offboarding tasks including provisioning/deprovisioning user accounts in Google Workspace, Microsoft 365, Zoom, Aloware, and related SaaS platforms. Document support actions and resolutions in a structured ticketing system (e.g., Zendesk). Maintain and update hardware asset inventories and participate in IT refresh rollouts. Coordinate with Helpdesk III and System Admins for escalations related to application-specific or server-side issues. Assist in the preparation of workstations, desk setups, and office tech for new hires and department moves. Support local conference room AV setups and basic event tech preparation (Zoom Room devices, webcams, etc.). Provide technical support during scheduled after-hours events as needed. Create basic end-user SOPs and walkthroughs for common technical issues (e.g., printer reconnect, email setup, Zoom basics). Preferred Qualifications 3+ years of technical support experience in a Helpdesk or Desktop Support role. Solid working knowledge of Windows 10/11, mac OS, and ChromeOS environments. Experience with printers, MFDs, and network printing troubleshooting (both USB and IP-based). Familiarity with Google Workspace Admin Console (user creation, groups, drive permissions). Basic experience with Microsoft 365 (Outlook, OneDrive, Teams), Zoom, and web-based collaboration tools. Hands-on experience with hardware repair (RAM upgrades, SSD swaps, peripheral testing). Exposure to mobile device support, especially iPhones and iPads using an MDM like JAMF is a plus. Clear communicator with ability to explain technical details to non-technical users. Capable of lifting to 30 lbs., running cables, and setting up basic tech hardware. What We Offer Onsite, energetic team environment that values speed, accuracy, and accountability. Opportunity to work alongside top-performing sales professionals, tech innovators, and business leaders. Advancement opportunities into Tier III, Systems Admin, or Application Support roles for top performers. Location Requirement This is an onsite role based in Aventura, FL. Only candidates residing within reasonable commuting distance will be considered. Equal Opportunity Statement Cardone Enterprises is an equal opportunity employer. All employment decisions are based on business needs, performance, and merit. We are committed to building an inclusive team where everyone has a voice and a purpose.