Help desk analyst jobs in Virginia Beach, VA

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Norfolk, VA. This position is contingent upon award. How Role will make an impact: Technical Proficiency: * Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) * Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) * Electronic device functionality (computers, network components, peripherals) * Operating System command line execution (e.g., ipconfig, netstat) * Cloud computing service and deployment models (SaaS, IaaS, PaaS) * Network protocols (TCP/IP, DHCP, DNS) Security Awareness: * Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) * Data security standards (PII, PCI, PHI) * Information classification, compromise procedures, and incident management processes Support and Service Delivery: * Risk management processes (assessment and mitigation) * Incident data analysis and trend identification Service desk best practices * Customer service and communication skills * Technical training development and delivery Incident tracking and solution database management * Trouble ticketing system utilization (incident, problem, event documentation) * Standard Operating Procedure (SOP) development and maintenance Requirements What You Will Need to Join Our Award-Winning Team: * Clearance: Must possess and maintain an active Secret Clearance * Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. * IAT II Certification

About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training - Great Lakes, IL (11 weeks) FC Strand - Great Lakes, IL (16 weeks) ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training

Responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems. Responsibilities: Analyze operational and training data to assess performance and identify improvements. Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff. Develop instructional materials and deliver presentations to large, diverse audiences. Operate computer-based systems for simulation, analysis, and reporting. Apply knowledge of Navy operational and administrative directives and procedures. Qualifications: Bachelor's degree preferred. 3 to 5 years of relevant experience required. Strong analytical, communication, and presentation skills. Familiarity with Navy systems, tactics, and operational environments. Secret Clearance required with ability to obtain TS/SCI Benefits: Sayres Defense offers a competitive benefits package including medical, dental, and vision insurance, retirement plan options, paid time off, and additional employee support programs. Eligibility and specific offerings may vary based on position, location, and other factors. The position description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this position. The incumbents may be requested to perform position-related tasks other than those stated in this description. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability or veteran status. At Sayres, our employees enjoy an atmosphere conducive to realizing their potential through personal and professional development while simultaneously exceeding customers' expectations. We offer a broad spectrum of technical, engineering and administrative services including acquisition, financial and program management; fleet synthetic training; logistics; ship construction engineering; systems engineering and integration; wargaming; test and evaluation; security, counterintelligence and policy analysis. Sayres is headquartered in Washington, DC with offices throughout the United States and has a presence abroad. #cj

Job Description JRAD is seeking candidates for Technical Support Specialists who are responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems. Roles/Responsibilities: Analyze operational and training data to assess performance and identify areas for improvement. Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff. Develop instructional materials and deliver presentations to large, diverse audiences. Operate computer-based systems for simulation, analysis, and reporting. Apply knowledge of Navy operational and administrative directives and procedures. Required Skills and Education: Bachelor's degree preferred. 3 to 5 years of relevant experience required. Strong analytical, communication, and presentation skills. Familiarity with Navy systems, tactics, and operational environments. Security Clearance: Secret with the ability to obtain TS When you work for JRAD you will never be just a number. We put people before profits! JRAD is committed to the health and well-being of its employees. We offer more paid time off than the average company upon hire and the following benefits are available to all full-time employees: Health Insurance Dental Insurance Vision Insurance Life & Accidental Death and Dismemberment Insurance Section 125 Flexible Spending Accounts for unreimbursed medical & dependent day care Disability Insurance 401K Plan Tuition Reimbursement JRAD is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. The JRAD salary range for this position is a general guideline only and not a guarantee of compensation or salary. There are many factors considered when determining the compensation provided in an offer. These factors include, but are not limited to position responsibilities, education, experience, knowledge, skills, and contract terms and conditions. PLEASE NOTE: Once you apply, to ensure you continue to receive important updates on your application and status, please add JRAD to your approved email list and/or check your spam and junk mail often for updates.

Respond to user questions and requests for assistance via phone, email, or in person. * Diagnose and troubleshoot hardware, software, and network problems. * Guide users through problem-solving steps and provide technical support to ensure productivity. * Maintain professionalism and provide timely, accurate customer service. Installation and configuration * Install and configure new hardware, software, operating systems, and peripherals like printers. * Set up workstations for new employees, including creating user accounts and granting necessary access. * Assist with the deployment of new applications and systems. System maintenance and security * Perform routine maintenance, such as applying updates and patches, to ensure stability and performance. * Conduct regular backups to prevent data loss and perform data recovery if needed. * Monitor systems for potential security threats and ensure network security. Training and documentation * Train employees on how to use new hardware and software effectively. * Create and maintain user-friendly documentation, manuals, and knowledge bases. Other duties * Monitor and report on system performance, issues, and resolutions. * Track IT assets and manage inventory. * Liaise with vendors and external support providers when necessary.

About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation, excellence, and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive. Overview We are seeking a skilled and customer -oriented Desktop Support Technician for future opportunities across various departments. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement Responsibilities: Provide first -level contact and problem resolution for all users with hardware, software, and application issues. Perform installations, configurations, and upgrades of desktop hardware and software. Troubleshoot and resolve technical issues related to desktop systems, printers, and network connectivity. Maintain and update documentation of hardware and software configurations. Assist with the setup and deployment of new equipment and systems. Collaborate with other IT team members to ensure efficient operation of the company's IT infrastructure. Provide training and guidance to users on best practices and usage of IT resources. Maintain inventory of all IT equipment and software licenses. Ensure compliance with company policies and procedures related to IT security and usage. Qualifications: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience as a Desktop Support Technician or in a similar role. Strong knowledge of Windows and Mac operating systems. Familiarity with remote desktop applications and help desk software. Excellent problem -solving and communication skills. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Preferred Qualifications: Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar. Experience with network troubleshooting and basic network configurations. Knowledge of ITIL practices and principles. Working Conditions: Office environment with occasional travel to other company locations may be required. Ability to lift and move computer equipment as needed. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A coll aborative and inclusive work environment. The chance to work on exciting and impactful projects. If you are interested in joining our team and contributing to our mission, we encourage you to submit your application. By applying, you will be considered for upcoming roles that match your skills and interests. We will keep your application on file and contact you when a suitable position becomes available.

The Site Support Personnel provides essential day-to-day support across facility operations, grounds maintenance, cleaning, and junior training support tasks. This position is a versatile role critical to maintaining the functionality, appearance, and operational readiness of the training site. The ideal candidate is dependable, adaptable, and comfortable working in both indoor and outdoor environments. Key Responsibilities: Assist with routine facility upkeep, including light repairs, organization, and supply restocking Perform grounds maintenance duties such as mowing, trimming, and general landscaping Support cleaning schedules for common areas, classrooms, restrooms, and lodging spaces Set up and break down equipment or materials for training exercises and events Act as a junior role-player during training scenarios as directed Transport tools, equipment, or supplies across site locations Ensure work areas are safe, clean, and compliant with company policies Provide general support to training staff and instructors as needed Perform other duties as assigned by supervisors Qualifications: High school diploma or GED Must be 18 years of age or older Ability to lift up to 50 lbs and perform physical labor in various weather conditions Strong work ethic, punctuality, and willingness to learn new tasks Ability to work independently and as part of a team Must pass a background check and drug screening Reliable transportation to and from work site Preferred Attributes: Previous experience in groundskeeping, janitorial work, or facility maintenance Familiarity with basic tools, lawn care equipment, or cleaning supplies Interest or prior exposure to training environments, law enforcement, or military settings WORKING CONDITIONS Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday-Friday standard core hours, however some extended or weekend hours may be required.

The Site Support Personnel provides essential day-to-day support across facility operations, grounds maintenance, cleaning, and junior training support tasks. This position is a versatile role critical to maintaining the functionality, appearance, and operational readiness of the training site. The ideal candidate is dependable, adaptable, and comfortable working in both indoor and outdoor environments. Key Responsibilities: Assist with routine facility upkeep, including light repairs, organization, and supply restocking Perform grounds maintenance duties such as mowing, trimming, and general landscaping Support cleaning schedules for common areas, classrooms, restrooms, and lodging spaces Set up and break down equipment or materials for training exercises and events Act as a junior role-player during training scenarios as directed Transport tools, equipment, or supplies across site locations Ensure work areas are safe, clean, and compliant with company policies Provide general support to training staff and instructors as needed Perform other duties as assigned by supervisors Qualifications: High school diploma or GED Must be 18 years of age or older Ability to lift up to 50 lbs and perform physical labor in various weather conditions Strong work ethic, punctuality, and willingness to learn new tasks Ability to work independently and as part of a team Must pass a background check and drug screening Reliable transportation to and from work site Preferred Attributes: Previous experience in groundskeeping, janitorial work, or facility maintenance Familiarity with basic tools, lawn care equipment, or cleaning supplies Interest or prior exposure to training environments, law enforcement, or military settings WORKING CONDITIONS Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday-Friday standard core hours, however some extended or weekend hours may be required.

ADP is hiring a Technical Support Analyst (Bilingual English/Spanish). Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. As a Technical Support Analyst, you will provide on-the-spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. You'll also support product upgrades, maintenance, and diagnostics. To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: ****************************************** WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more -- providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed. Serve as the Subject Matter Expert for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products. Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner. TO SUCCEED IN THIS ROLE: Required Qualifications 1+ years of Customer Service experience (Bilingual English/Spanish)

ADP is hiring a Technical Support Analyst (Bilingual English/Spanish). Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. As a Technical Support Analyst, you will provide on-the-spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. You'll also support product upgrades, maintenance, and diagnostics. To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more -- providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed. Serve as the Subject Matter Expert for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products. Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner. TO SUCCEED IN THIS ROLE: Required Qualifications 1+ years of Customer Service experience (Bilingual English/Spanish)

Job Title: IT Support Specialist I Department: Support Job Type: Regular Full-Time Who We Are: Mode5 is a leading IT Managed Services company providing world-class technology services to businesses for the past 23 years. We provide an exciting and stable work environment. With our strong growth, Mode5 is looking for talented people to join our team and is seeking an IT Support Specialist. This is not the typical stale IT job where you're stuck working on the same old network and aging technologies with limited growth. Here, you will support many technologies, while partnering with talented people in your everyday work! What You Need: As an IT Support Specialist, you will need a working knowledge of Microsoft technologies, workstations, and networks, along with a high value for customer service. Minimum of 1 to 2 years' of remote and onsite desktop support experience Direct experience with Windows 11 and Microsoft 365 Hands on experience with Active Directory user administration and basic networking Managed Services or Technology Consulting experience a plus! Things You Will Do: As an IT Support Specialist, you will troubleshoot a wide variety of challenging issues such as the following: Troubleshoot, and resolve user support issues while maintaining customer satisfaction. Support desktops, software and networks in multiple environments. Diagnose, configure, and resolve network issues involving routers, switches, and connectivity. Your Benefits: At Mode5, your role will make a significant impact to our clients each day while providing the opportunity to work with new technologies each day. Here, you will grow and develop technically and professionally. We take personal development seriously, and love to promote within. Free Fridays! - Every other Friday off. Paid! Competitive Compensation Medical, Dental, and Vision Insurance Simple IRA Savings Plan with Company Match Certification Assistance and Bonus Reward Program Paid Holidays and Vacation Days Causal Work Environment Employee Social Events Life Insurance Coverage Incidental Telecommuting Employee Referral Bonus Alt. Titles: IT Support Specialist, IT Desktop Specialist, IT Helpdesk, , IT Support Technician Must be available to work at our Norfolk office. We are an Equal Opportunity Employer

Job DescriptionBoarhog will be hiring a Technical Support Specialist in Norfolk VA to support the Surface Combat Systems Training Command (SCSTC) which requires Network Administrative Support, including Information Management, Computer and Local Area Network (LAN) Administration, Cyber Security, System Assessment and Authorization (A&A), Functional Area Needs Analysis/Research, Technical Documentation, and Technical Helpdesk Support. SCSTC consists of the Command and Staff located in Dahlgren, Virginia, as well as SCSTC Units, Sites, and Detachments worldwide. Travel may be required to locations such as Mayport FL, Pearly Harbor HI, Everett WA, Rota Spain, and Yokosuka Japan. The use of overtime is authorized when necessary to cope with emergencies, to perform tests, or conduct operations that are continuous in nature and cannot reasonably be interrupted or completed otherwise. The Boarhog headquarters is in San Diego CA with the Boarhog Program Manager for this contract operating out of Boarhog's Richmond VA office. REQUIRED SKILLS and KNOWLEDGE:(1) Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS) (2) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes (3) Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance EXPERIENCE:Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/HelpDesk support. CERTIFICATION:IAT Level I (e.g. CompTIA A+, Network+) CLEARANCE:All Contractor personnel shall possess, at a minimum, at the time of Task Order award a current SECRET clearancebased on a Tier 3 (T3)/Tier 3 Reinvestigation (T3R) completed within the last 10 years. OTHER HIRING CONSIDERATIONS:Preference is given to candidates who reside in a Historically Underutilized Business Zone (HUBZone) as determined by the Small Business Administration (see SBA website) BOARHOG BENEFITS:Boarhog has over 13 years of defense industrial base steady, controlled growth and profitability, offering our full-time associates a remarkable compensation package, including: Competitive salary and opportunities for additional compensation. Greater Self-Determination Medical / Dental / Vision Health Benefits. Generous 401K retirement plan after six months of full-time employment, with pre-tax/post-tax options and company matching with immediate vesting to boost retirement savings Vacation. Health savings account. Stipend for residing in a HUBZone location Relocation or small signing bonus, and earned a performance bonus. We thrive in a welcoming culture within a completely flat organization, with a demonstrated vested interest in our associates' personal and professional goals and aspirations, taking pride in the resulting exceedingly low associate turnover rate. As a successful and respected SBA Certified Service Disabled Veteran Owned (SDVO) and Historically Underutilized Business Zone (HUBZone) small business, there is no fat on the Boarhog, promoting a great degree of self-determination... nobody with Boarhog has ever and will never make a living watching other associates do work. The company Chief Executive Managing Member and Owner actively engages in the day-to-day operations and growth objectives, and also periodically performs direct on government and commercial contracts. Pigs in the breakfast... skin-in-the-game, and the story behind our logo. Come join us! E04JI800rmcl408d3hx

JOB DESCRIPTION Watershed Security, is a Veteran Owned Small Business with over 20 years Cybersecurity and Government Contracting experience. Watershed is looking for a Navy Program of Record (POR) Technician to install, troubleshoot and operate NAVY POR systems on Military Sealift Command vessels. Work will be onsite in Chesapeake and Norfolk Virginia and will require extensive travel. REQUIRED QUALIFICATIONS Must have a DoD Secret Clearance Work will occur at contractor facilities in Chesapeake Virginia and at Navy facilities in the Norfolk area. Extensive travel will be required to CONUS and OCONUS locations Possess or be able to obtain a US Passport within 1 month of hire Must possess an IAT II-level security certification as outlined in DoD 8570.01-M Must have at least 7 years of progressive IT experience, with recent POR experience within the past 3 years Must possess Subject Matter Expert-level knowledge and/or skill set in building, deploying, and/or providing tier 2/3 support in at least one of the following systems: CANEs, ADNS, COMPOSE 4.0.x, GCCS 4.1.1.2, CENTRIXS Block 0/1/2, and/or CND systems Must possess knowledge and/or skill set in some or all of the following areas: enterprise-level tier 2/3 computer network support, server virtualization software (VMWare or Microsoft Hyper-V) usage, workstation image deployment, Microsoft Active Directory user and group administration, TMG, IAV patching, CTO/EXORD/OPORD implementation, HBSS configuration, WSUS configuration, Naval Fleet NOC engagement DESIRED QUALIFICATIONS Experience managing small teams to coordinate the installation and maintenance of Navy IT systems in accordance with established policies and procedures Should be able to lift items of 50lbs or less and be able to navigate uneven work surfaces in the environment Must be able to efficiently communicate with senior leadership on the status of activities being performed Must be able to effectively manage team member activities to ensure complete success in resolving the problems being encountered by the user base. PAY RANGE Final salary is influenced by factors such as location, contract labor categories, experience, skills, education, and certifications. Watershed offers competitive compensation, medical and dental benefits, educational reimbursement, 401K plans with matching, 15 days of PTO to start and 11 paid holidays per year. The proposed salary range for this position is: $80,000 - $102,000 USD Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Powered by JazzHR IMq3Vmx0cD

Provide centrally managed technical support in the areas of alarm panel, access control and IP video equipment installation and programming, diagnostic and service support, customer account support and support to contract field technicians. ESSENTIAL FUNCTIONS * The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. * All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. * Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. * In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. * All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. Core Duties Include * Remotely inspects, tests and services alarms and other protective devices and equipment as assigned, within the scope of knowledge base and in compliance with manufacturers guidelines and safety practices. * Keeps client and supervisor informed of faulty equipment and/or delays restoring equipment to fully operational capacity. * Prepares logs, reports or service orders as required by the position; writes or types reports or enters information in a computer using standard grammar; inspects logs and takes action as required. * Works with contract field technicians to provide support for the repair, replacement and installation of alarm systems. * Communicates with technical staff, management, company representatives, and end-users regarding alarm testing, service and procedures. * Interprets available data to diagnose and arrange for on-site service when necessary. * Carries out specific tasks and duties of a similar nature and scope as required for the assigned position. MINIMUM QUALIFICATIONS AT ENTRY Additional qualifications may be specified and receive preference, depending upon the nature of the position. Basic Requirements * US Citizenship preferred * Must be at least 21 years of age. * Must have a High School Diploma or GED. If not, must be willing to complete the GED program within six months. * Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation. Education/Experience: * High School Diploma or G.E.D. * Have a minimum 2 years previous satisfactory work experience in the alarm monitoring, installation or service industry. Competencies (as demonstrated through experience, training, and/or testing): * Must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements. * Knowledge of or ability to learn operations and procedures. * Ability to see, hear, speak, and write clearly in English in order to communicate with employees and clients and to the extent of reading and understanding printed regulations, written orders and instructions, training instructions, and be able to compose reports which convey complete information; * Ability to hear ordinary phone and radio conversation with either ear. * Ability to write routine correspondence, including logs and reports. * Ability to carry out instructions furnished in written, oral, or diagrammatic form. * Ability to be an effective team member, and able to work independently with minimal supervision. * Ability to maintain professionalism under highly stressful situations; * Courteous telephone manner. * Ability to adapt to changes in the external environment and organization. * Good organizational skills. * Ability to provide high-quality customer service. * Good interpersonal skills with the ability to interact effectively at various social levels and across diverse cultures and the ability to interact professionally with co-workers, postal employees, customers, management and the public. * Ability to handle multiple tasks concurrently. * Ability to prioritize work from different communication sources (radio, telephone, alarm monitoring software) and reprioritize as needed; * Possess strong computer and data entry skills, including knowledge of MS Word, Excel, and Outlook; experience with alarm monitoring software such Radionics/Bosch RAMIV/RPS databases, Radionics/Bosch alarm panel programming WORKING CONDITIONS (Physical/Mental Demands) With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: * Maintaining composure in dealing with clients and staff, occasionally under conditions of urgency and in pressure situations. * May be exposed to stressful situations. * May be required to work overtime without advance notice, and to work assigned shifts in a facility providing 24/7 operations; * Frequent and prolonged sitting for up to 8 hours a day in front of computer screens. * Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. * Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. * Close vision, distance vision, and ability to adjust focus. * May be exposed to or required to handle sensitive and confidential information. A Word about EEO, Pay Transparency and Other Requirements: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Yorktown, VA 1st Advantage Federal Credit Union is currently seeking a full time Help Desk Technician II to support our busy Technology Department. in Yorktown, Virginia. Scheduled hours will be 40 hours per week between the hours of 8:00 a.m. to 5:30 p.m. Monday through Friday and rotating Saturdays from 8:00 a.m. to 1:00 p.m. The IT Help Desk Technician II provides second-tier level support for more complex troubleshooting and resolution of hardware, software, applications and network-related incidents, with a focus on reducing recurring issues and improving end-user experience. The technician collaborates closely with systems administrators, Applications support technicians, and department leaders to maintain operational excellence and IT Support. This role also supports the onboarding process, system upgrades and contributes to knowledge base content and process improvement. 1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members. We offer market competitive compensation and a generous benefit package: * Dollar-for-dollar matching 401(k) plan to 4% of earnings. * Choice of three medical plans * Flexible Spending Accounts * Health Savings Accounts * Choice of two Dental plans * Vision * Basic Life & AD/D Insurance - no cost * Optional additional life insurance for colleagues, spouses, and children * Long-term Disability Insurance - no cost * Short-term Disability Insurance - no cost * Employee Assistance Program - no cost * Critical Illness, Accident, and Hospital Indemnity Plans * Generous paid time off accrual program * 11 Paid holidays * Pre-paid legal services * Pet Insurance * Discounts on consumer loans and mortgages, increases on savings products, and much more! To be considered for this opportunity, please submit your fully completed application and resume through our website. See below for full . Help Desk Technician II Essential Functions & Responsibilities * Responds to and resolves advanced and escalated support requests involving complex issues with personal computers, printers, mobile devices, and company software systems. Troubleshoots advanced hardware and software problems using remote and in-person methods. Serves as an escalation point for Help Desk Level 1 technicians and provides guidance or takes over unresolved cases. Ensures service-level agreements (SLAs) are met and properly documented in the ticketing system. * Manages user accounts, access permissions, and profiles across multiple systems including Active Directory, Exchange, and core business applications. Reviews access requests for compliance with company policy. Supports onboarding and offboarding activities including configuring user profiles, hardware setup, and access provisioning. * Installs, configures, and upgrades hardware and software across user workstations and peripherals. Maintains and contributes to system images and assists in managing workstation inventory. Participates in patch management, endpoint security updates, and OS lifecycle upgrades. * Works with IT team members to maintain accurate documentation of systems, procedures, and common issues. Contributes to internal knowledge base and standard operating procedures (SOPs). Provides input on process improvements and workflow enhancements. * Assists in mentoring Level 1 Help Desk staff and helps train end users on system use, best practices, and basic troubleshooting. Participates in departmental training sessions and professional development initiatives. * Completes required training (e.g., Pluralsight courses) and certifications related to the role. Participates in IT projects assigned, contributing technical expertise and support. Performance Measurement * Escalated support requests are resolved efficiently and documented clearly. * Internal documentation and knowledge base articles are up to date and effectively used. * Hardware and software installations are completed accurately and on schedule. * Positive feedback and working relationships are maintained with end users and peers. * Adherence to SLAs, escalation procedures, and IT policies is demonstrated. * Ongoing development through training and certifications is completed as required * Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun. Qualifications Experience Three years to five years of similar or related experience. Education (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills Proficiency with Microsoft Windows desktop operating systems, especially Windows 7 and Windows 10 in a corporate Active Directory Environment, Proficiency Microsoft Office products and other common business applications. Ability to solve problems and make decisions in high intensity environment. Ability to interact professionally with a diverse group of executives, managers, and subject matter experts. Ability to produce documentation and provide guidance and technical direction. Ability to work with system users and technical personnel to develop support standards. Physical Requirements TALKING: Effective verbal communication to convey and acknowledge receiving detailed or important instructions accurately, loudly, or quickly. AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information to communicate effectively. FINGER DEXTERITY: Using primarily just fingers to make small movements such as typing, picking up objects and cables, or pinching fingers together to use equipment. REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers. VISUAL ABILITIES: Visual acuity necessary to read small print, read printed and electronic instructions, read email and computer screens, and operate machinery. Able to distinguish between various lights and colors. PHYSICAL STRENGTH: Lifting and carry equipment, ladders, and office machines to facilitate maintenance and infrastructure. Sitting at a desk or workstation during work hours. Exerts up to 50 lbs. of force occasionally and required to lift up to 50 lbs. Good physical health and fitness level to allow for occasional lifting, climbing, and manual labor. ABILITY TO OPERATE A MOTOR VEHICLE: Ability to operate a motor vehicle (including a truck or van) with no restrictions. Employee must maintain a valid active license and insurance policy. REACHING AND STRETCHING: Reaching and stretching, above and below the shoulders, able to connect wiring, cables, and work at heights and outside. BENDING: Bending, stooping, squatting, and able to reach hardware components, cables, and other infrastructure elements in confined spaces. Able to work on the floor and on a ladder. Work Environment Standard office work environment. This Job Description is not a complete statement of all duties and responsibilities comprising this position. Offers of employment are contingent on a satisfactory criminal background and credit history check. EOE/M/F/Disability/Vet All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Entry-Level IT Technician - Blackwater Technology Solutions Job Type: Full-Time | Entry-Level About Us Blackwater Technology Solutions is a veteran-owned IT services company built by two retired veterans. We deliver military-grade precision to local businesses through IT support, VoIP systems, website and AI integration, and workforce training. We're looking for a disciplined, motivated Entry-Level IT Technician to grow with us. You don't need to know everything on day one-you just need the drive to learn fast, solve problems, and take care of customers. What You'll Do Assist with the installation and configuration of VoIP and IT systems. Support AI-driven websites and integrations. Help troubleshoot and maintain client networks and systems. Participate in client site visits, audits, and routine service calls. Learn and apply best practices from senior technicians and leadership. What We Offer Paid training and sponsorship for CompTIA certifications (Tech+, A+, Network+). Direct mentorship from experienced Navy veterans. Hands-on experience with cutting-edge IT and AI tools. Clear growth path into higher-level IT roles. What We're Looking For Discipline, reliability, and eagerness to learn. Strong problem-solving and communication skills. Customer-first attitude. Local candidates preferred (Elizabeth City, Camden, Currituck). Basic IT knowledge helpful, but not required. Compensation & Benefits Competitive entry-level pay (commensurate with experience). Paid certification training. PTO and growth opportunities as the company expands.

Respond to user questions and requests for assistance via phone, email, or in person. Diagnose and troubleshoot hardware, software, and network problems. Guide users through problem-solving steps and provide technical support to ensure productivity. Maintain professionalism and provide timely, accurate customer service. Installation and configuration Install and configure new hardware, software, operating systems, and peripherals like printers. Set up workstations for new employees, including creating user accounts and granting necessary access. Assist with the deployment of new applications and systems. System maintenance and security Perform routine maintenance, such as applying updates and patches, to ensure stability and performance. Conduct regular backups to prevent data loss and perform data recovery if needed. Monitor systems for potential security threats and ensure network security. Training and documentation Train employees on how to use new hardware and software effectively. Create and maintain user-friendly documentation, manuals, and knowledge bases. Other duties Monitor and report on system performance, issues, and resolutions. Track IT assets and manage inventory. Liaise with vendors and external support providers when necessary.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military