Help desk analyst jobs in Vista, CA

Urgent Hiring for Computer System Validation (CSV) Specialist Computer System Validation (CSV) Specialist Duration: 4+ Months Contract Our medical device client in the San Diego area is seeking an experienced Computer System Validation (CSV) Specialist to ensure computerized systems used in regulated environments meet all applicable standards and regulatory requirements, including FDA 21 CFR Part 11 & 820, Data Integrity, ISO 13485, and GAMP 5. The specialist will develop and execute validation protocols, risk assessments, and documentation supporting the lifecycle of cGxP systems. Key Responsibilities Develop, review, and execute test plans, test cases, and test scripts across multiple projects. Schedule and perform system qualification and validation activities. Draft and review User Requirement Specifications (URS) and Software Design Specifications (SDS). Generate and maintain regulated documentation including change orders, test reports, SOPs, PFMEA, and forms. Participate in project meetings and coordinate validation deliverables. Perform manual and automated testing, identify and track defects to resolution. Conduct root-cause analysis and support developers during issue investigation. Utilize SQL for queries (SELECT, JOIN, and execution). Ensure all activities comply with FDA cGxP, company policies, and industry best practices. Qualifications Bachelor's degree or higher in Engineering, Life Sciences, or a related field. 7+ years of relevant experience in FDA-regulated industries (medical devices, pharma, biotech). Strong knowledge of 21 CFR Part 11, Part 820, Data Integrity, ISO 13485, ISA 95, and GAMP 5. 5+ years of hands-on experience in Computerized Systems Validation and SQL-based testing. Familiarity with web reports, test scripts, and database validation. Excellent technical writing, documentation, and analytical skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Experience with document control and issue tracking systems such as: Oracle Agile, ValGenesis, JAMA (document control) Jira, Bugzilla (issue tracking) Understanding of Software Development Life Cycle (SDLC) principles.

Title: Healthcare Technology Support Analyst Duration: 3-6-month contract to hire Pay Rate: $30/hr- $40/hr W2 Required Qualifications: Ability to establish and maintain effective working relationships across the Health System by demonstrating exemplary customer service skills. Ability to work flexible hours, including nights and weekends Working knowledge of wireless network configurations and limitations related to a clinical environment Strong interpersonal communication skills to effectively interface with internal and/or external customers Understanding of Networking Terminology such as DNS, DHCP, WINS Thorough understanding of Microsoft Active Directory and Group Policies Prior experience supporting and configuring BioMedical devices interfacing to EMR's such as Epic, Allscripts or Cerner Ability to independently problem solve End-user Computing issues Prior experience supporting clinical end users in a rapidly changing environment Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system Comfortable with support in Clinical areas such as Operating Rooms, Emergency Department and ICU 4+ years desktop support experience in a networked business environment Extensive experience with Windows Experience with Device Integration middleware such as Capsule, DeviceConX and Cerner General knowledge of Phone devices and support of communications applications such as Voalte Experience using Microsoft Office Applications Preferred Qualifications: Experience working with Epic EMR and its various modules Prior experience supporting end users in the Clinical environment Prior experience supporting Biomedical Device Integration

Job Title: Learning Management System Specialist Onsite Requirements: Absorb LMS experience Strong LMS experience including implementation Exceptional communication skills Job Description: Implementation & System Maintenance Develop and execute a post-implementation roadmap aligned with organizational priorities. Ensure data migration, user roles, permissions, and integrations are properly set up. Process Design & Standards Establish standardized workflows for course creation, assignment, reporting, and user management. Document governance guidelines, naming conventions, and version control practices. Define quality and accessibility standards to ensure a consistent learner experience. Training & Adoption Create admin and end-user guides, quick reference materials, and SOPs. Deliver training sessions for content creators, managers, and system admins. Support adoption through communication strategies and best practice sharing. Best Practices & Continuous Improvement Research and implement LMS best practices to maximize system effectiveness. Recommend process improvements and system enhancements post-launch. Serve as a point of contact for troubleshooting during the contract period. Skills/Experience: Experienced with launching and managing LMS platforms (Absorb a plus!). Demonstrated ability to create process documentation and system governance guidelines. Comfortable writing process docs, setting standards, and driving consistency. A clear communicator who knows how to make the technical approachable (and maybe even fun). Exceptional project management and stakeholder communication skills. Ability to work independently, prioritize competing tasks, and meet deadlines. Experience supporting large-scale rollouts and change management. Knowledge of analytics and reporting within LMS platforms. Familiarity with corporate branding and learner experience design. Organized, detail-oriented, and always forward-looking. Bonus Points If You: Have rolled out LMS platforms in fast-paced, fashion-forward environments. Know SCORM, xAPI, or other learning tech standards. Can make reporting and analytics not just useful, but stylish. Required Skills: Experienced with launching and managing LMS platforms (Absorb a plus!). Demonstrated ability to create process documentation and system governance guidelines. Comfortable writing process docs, setting standards, and driving consistency. A clear communicator who knows how to make the technical approachable (and maybe even fun). Exceptional project management and stakeholder communication skills. Ability to work independently, prioritize competing tasks, and meet deadlines. Experience supporting large-scale rollouts and change management. Knowledge of analytics and reporting within LMS platforms. Familiarity with corporate branding and learner experience design. Organized, detail-oriented, and always forward-looking. Desired Skills: Have rolled out LMS platforms in fast-paced, fashion-forward environments. Know SCORM, xAPI, or other learning tech standards. Can make reporting and analytics not just useful, but stylish. Degree Requirements: BA or BS, any field **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply. This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**

In this role, you"ll be part of the team responsible for reliability and manufacturing testing of Our Client Group Technologies electrical hardware including Level 3+ ADAS, telematics, infotainment, battery management, and zonal Electronic Control Units (ECUs). Our team builds custom automated test solutions that include internal-facing software, low-level firmware, data management platforms, and custom electromechanical hardware. These solutions get deployed internally, at external labs, and contract manufacturing facilities. You"ll be a key technical part of the team and will work with the engineering leads to conduct reliability and manufacturing testing, review and report test data, build first articles, redline schematics, and troubleshoot issues. Responsibilities Operate software user interfaces to exercise test equipment during hardware bring up. Validate systems functionality by using standard lab equipment such as oscilloscopes, power analyzers, power supplies and digital multimeters. Own calibration and mechanical setup of thermal and vibration chambers. Troubleshoot, root cause, and document DUT, test equipment, and harness failures. Perform circuit board electronic modifications such as component rework, soldering/de-soldering of electronic components, etc. Support commissioning of new systems. Qualifications Technical degree or relevant experience in electronics testing. Able to read electrical schematics, drawings, and manufacturers" product data sheets. 5+ years of experience building automated test equipment (ATE) or industrial automation systems. Experience using power tools. Experience with soldering and circuit board re-work. Experience with electrical testing using laboratory tools. Ability to use Microsoft and Google productivity applications: spreadsheets, word processing, presentation Able to move/lift test boxes and instrumentation. Hands-on approach: proactively identifies and fills in gaps where needed.

Now Hiring: Construction Field Helper / “Fix-It Felix” Company: King Stud Contracting Inc. Pay: $32/hour + Gas Card About the Role: This position is ideal for someone who enjoys variety, problem-solving, and working in the field. You'll assist with day-to-day construction tasks, deliveries, and light handyman work - essentially being our go-to “Fix-It Felix” who keeps projects running smoothly. Responsibilities: • Assist with small repairs, punch list work, and general construction support • Help with deliveries, hauling materials, and installation tasks • Maintain clean and organized job sites • Support field superintendents and project managers • Perform handyman-style work and last-minute fixes Requirements: • Must have a reliable pickup truck (required) • Must be available and flexible with schedule • Must be willing to drive anywhere (Southern CA and nearby regions) • Basic tools required • Strong work ethic, problem-solving mindset, and attention to detail • Prior construction or handyman experience preferred Compensation: • $32/hour • Gas card provided • Opportunities for full-time growth and advancement

T3W Business Solutions, Inc. is a Woman-Owned Small Business with Headquarters located in San Diego, CA. It is our mission to help our clients develop strategies to optimize their use of space and resources resulting in maximum benefits; we also deliver quality data and analysis to support our client's daily facility operations, planning, and compliance programs. We are looking for an Acquisition Management Support II in San Diego, California. Summary Provide professional risk management services assist NIWC Pacific Security Support Services. Responsibilities Assist the OPSEC Office in the review of material (briefings, technical papers, articles, etc.) to ensure that OPSEC requirements are being met and that Critical information is not being released to the public. Reviews shall include research on the internet to determine if other or related materials on the same or related technologies have been released, analysis of multiple sources of data, and recommendations for potential changes for submitted material to be released to the public. Close coordination with the Command(s) Public Affairs Office(s). Provide recommendations and guidance on RTP requirements and systems engineering based analysis supporting technology protection measures, PPP development, and SCRM methods to assist with the guidance, development of, and subject matter expertise in Program or Project PPPs and SCRM requirements, so they may be adequately addressed prior to program acquisition events or milestones. Advise NAVWAR Program Management Offices (PMOs) or Project managers in the performance of CAs including the analysis of the design, and if available, configuration of systems. Engage with NAVWAR PMOs, system managers or Project managers to assure that SCRM measures and mitigations are developed and documented in applicable Program or Project PPPs according to prevailing DoD and DON SCRM guidance, and as necessary to address the SCRM-related controls. Coordinate and assist with aspects of Program or Project PPP development, including CPI assessments, anti-tamper requirements, security classification guidance, threat assessments, and related areas. Assist with development / implementation of RTP and SCRM initiatives, activities and processes across NIWC Pacific, NAVWAR HQ, and its supported PEOs, and creating or updating associated process documentation, to include utilization of command internet assets (Webpage, Blog, Wiki, etc.). Provide recommendations for and assist with the development of RTP process improvement efforts. Requirements BA in Business, Management, or another related field or equivalent years of experience in lieu of degree 4-6 years of experience Top Secret/SCI-Required This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Salary Description $90,000-$97,000

The purpose of the Information Technology (IT) Division is to provide the technology that empowers SDSU's success. The IT Division comprises several departments and areas, all sharing the mission to leverage people and technology in support of SDSU's commitment to innovative teaching, research, and service. The IT Division is led by the Chief Information Officer, who is ultimately responsible for developing the long-term infrastructure, services, and strategy necessary to support the University's mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community-building necessary to realize the benefits of those investments across the San Diego State University community. The IT Division comprises 184 staff members and 28 administrators. IT Services, a key unit within the division, provides comprehensive support for instructional, operational, and research technologies across colleges and divisions. This includes endpoint support, server management, IT consultation, procurement guidance, and system security, in close collaboration with IT teams university wide. For more information regarding the Information Technology Division, click here. Education and Experience Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for year basis. Key Qualifications * Bachelor's degree in a related field and at least two years of relevant professional experience. * Demonstrated ability to support, manage, and troubleshoot IT systems, including Windows and Apple devices, mobile devices, and high-volume network printers. * Experience with endpoint management tools such as Microsoft Intune and JAMF. * Familiarity with IT service management platforms, preferably ServiceNow. * Proficiency in remote administration of Windows, Apple, and Linux client and server systems. * Strong technical skills in assembling/disassembling computer hardware and integrating multimedia components. * Ability to plan and manage semester-based open lab schedules. * Experience training, coordinating, and supervising student assistants or other technical staff to deliver IT services and end-user support. Compensation and Benefits San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth. Compensation: Salary is based on your experience, education, and qualifications, within the department's budget and equity guidelines. * Effective October 1, 2025, this position will be classified as a Technology Support Specialist III. CSU Classification Salary Range: $5,787- $8,430 per month (Step 1 - Step 20); Step placement will be determined based on relevant qualifications and professional experience. Step placement upon appointment is not expected to exceed Step 1 ($5,787). Future increases, including step advancement, are subject to contract negotiations. Full Benefits Package Includes: * Generous Time Off: 15 paid holidays, vacation, and sick leave. * Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC. * Health Coverage: Medical, dental, and vision options at low or no cost. * Education Support: CSU tuition fee waiver for employees and eligible dependents. * Optional Offerings: FlexCash, life and disability insurance, legal and pet plans. * Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities. Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview. SDSU Values At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion. Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Equal Opportunity and Excellence in Education and Employment All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all. Supplemental Information Apply by October 7, 2025 to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Taylor Smith at ****************. Advertised: Sep 22 2025 Pacific Daylight Time Applications close:

We are seeking a Computer User Support Specialist to provide Tier I and II support for end-user systems within a secure Department of Defense environment. The specialist will assist in troubleshooting hardware, software, and network issues across local and remote users, while ensuring compliance with cybersecurity and system access protocols. Key Responsibilities Provide front-line technical support via phone, email, and in person Install, configure, and maintain workstations, laptops, and peripheral devices Troubleshoot user access issues related to CAC, Active Directory, and network permissions Support patch management, antivirus, and STIG compliance tasks Assist in imaging systems and software deployment using tools like SCCM or MDT Maintain inventory of IT assets and support lifecycle management Escalate unresolved issues to higher-level system administrators or network teams Log all support interactions in the ticketing system and track resolution status Provide user guidance and training on common applications and security best practices Minimum Qualifications U.S. Citizenship and Secret clearance or eligibility Associate's degree in IT, Computer Science, or related field (Bachelor's preferred) 3+ years of experience providing user and desktop support in a DoD or secure environment Experience with Windows 10/11, Microsoft 365, Active Directory, and network troubleshooting Familiarity with DoD security policies, including RMF and DISA STIGs Security+ certification required Additional Preferred Qualifications Experience supporting Navy Marine Corps Intranet (NMCI), NGEN, or similar DoD networks Knowledge of Remedy, ServiceNow, or equivalent ITSM ticketing systems Experience with DoD user account provisioning and revocation procedures Familiarity with VDI environments (e.g., Citrix, VMware Horizon) ITIL v4 Foundation certification Experience working in a SIPR/NIPR dual-environment support role Strong communication skills and ability to support non-technical users

Compensation: $20.00 - $24.00 per hour. You are eligible for a Short-Term Incentive Plan with the target at 3% of your annual earnings; terms and conditions apply. End User Computing Service Desk I - Lab On-site in Aliso Viejo, CA Monday through Friday - 1:30 PM to 10:00 PM PST The End User Computing Service Desk I - Lab is the initial point of contact for end user technology support. This role provides prompt and professional assistance in troubleshooting and resolving technical issues related to hardware, software, and services throughout our lab. Essential Functions Respond to service requests and incidents reported via phone, email, or ticketing system in a timely and courteous manner Provide troubleshooting and resolution for standard technical issues related to endpoints, access management, voice services, printing, and enterprise applications Set up, Manage, and maintain computer equipment, mobile equipment, and software, including: Installing, configuring, and maintaining Windows and Apple operating systems through the companies imaging, patching, and deployment applications Ensuring compliance with organizational policies and procedures Manage incoming and outgoing inventory of IT equipment Escalate issues to higher level support tiers in a timely manner Maintain accurate records of service requests and resolutions in the ticketing system Develop and maintain knowledge base articles and documentation for internal and end-user reference Participate in training and knowledge sharing activities to enhance technical skills Manage O365 Admin Center Helpdesk and People administration Access management through OKTA, Active Directory, and O365 Assist with testing new technologies and processes Work on delegated project tasks as assigned to ensure timely and successful completion Other duties as assigned Qualifications High school diploma or equivalent CompTIA A+ or similar certification or experience Basic understanding of computer hardware, software, and networking concepts Ability to follow established procedures and troubleshooting methodologies Strong problem solving and analytical skills Excellent communication and customer service skills 1+ years of relevant experience #LI-SS1 #LI-ONSITE About Us: Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics-based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster. At Ambry, everyone is welcome. A career at Ambry Genetics is a chance to be part of a dynamic company that aims to improve health by understanding the relationships between genetics and human disease. We earned our reputation as industry leaders by responsibly introducing cutting-edge genetic testing solutions and continually sharing what we learn with the global scientific community. At Ambry you will be learning, challenging yourself, and having fun while collaborating with teammates through the open exchange of ideas. Our outstanding benefits program includes 401k, medical, dental, vision, FSA, paid sick leave and generous paid time off (PTO) program. Ambry Genetics is an Equal Opportunity Employer (EOE) and we maintain a drug-free work environment. The Company believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with local laws such as Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. For the purpose of the above job description, “Essential Functions” are “Material Job Duties”. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. All qualified applicants will receive consideration for employment without regard to race (and traits historically associated with race, including, but not limited to hair texture and protective hairstyles such as braids, locks, and twists), color, creed, religion, sex, sexual orientation, gender identity, gender expression (including transgender status), national origin, ancestry, age, marital status or protected veteran status and will not be discriminated against on the basis of disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you have a disability or special need that requires accommodation, please contact us at ******************** Ambry does not accept unsolicited resumes from individual recruiters, third party recruiting agencies, outside recruiters or firms without an executed contract in place. We are not responsible for any fees related to resumes that are unsolicited or are received by Ambry. Such resumes will be deemed the sole property of Ambry and will be processed accordingly. PRIVACY NOTICES To review Ambry's Privacy Notice, Click here: ********************************************* To review the California privacy notice, click here: California Privacy Notice | Ambry Genetics To review the UKG privacy notice, click here: California Privacy Notice | UKG

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs. Must be located in or near Carlsbad, CA The Target Pay Range for this position is $21.50 Hourly. At Mars, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget. Job Purpose/Overview The Technical Support Specialist is responsible for remote troubleshooting of digital radiography hardware, and related software for Sound's veterinary customers. This individual has a general understanding of DR, CR, Ultrasound and laser functionality. This individual possesses strong troubleshooting skills, can vet knowns and unknowns by asking simple to complex questions, and is calculated and methodical when problem solving. This position requires logical and careful dissection of problem descriptions and can walk customers through troubleshooting steps while connected remotely or blind (not connected). In addition, this individual functions well in a fast paced environment with good case management and call management skills. Essential Duties and Responsibilities Able to understand and diagnose issues, and identify root cause through detailed analysis using both simple and in-depth questioning techniques Able to document steps to reproduce accurately Utilize strong customer and technical support skills supporting Sound products and services to veterinary medical professionals Troubleshoot and solve simple to highly complex hardware and software issues- methodical troubleshooting approach with attention to detail Uses CRM to document and track progress on customer issues Accurately documents troubleshooting steps, during the call, in customer tickets using CRM Thorough and detailed case management skills- clear, concise note taking Manages multiple customer tickets without sacrificing accuracy or quality of service Operating system and application installation/configuration- high level understanding of product functionality Perform and facilitate the return of items under warranty with third party vendors (RMA's), coordinate maintenance repairs, and loaner service orders Thorough and detailed issue tracking in customer relationship management software Strong call control technique without sacrificing customer service Provide Sound customers with product and service information- required to learn and understand wide range of products related to Equine and Small Animal services Excellent communication skills and ability to successfully control upset customers Work closely with other departments when problem solving Highly customer focused with a strong desire to deliver an excellent support experience during every interaction Team player that will add value through very high quality and dedication to support team Other duties as assigned. Education and Experience A bachelor's or associate's degree in a technical field preferred or equivalent experience Technical certifications a plus (MCSE, MCP, or A+ and/or equivalent work experience) 2 years troubleshooting software and hardware Knowledge, Skills and Abilities Strong PC skills and knowledge of MS applications (Outlook, Excel, Word, PPT) General knowledge of Microsoft Windows 7, Windows 8 and Windows 10 General or working knowledge in three or more of the following areas is strongly preferred: MS SQL Server, Remote Desktop, PACS, TCP/IP, and DICOM. Previous experience with customer facing ticketing systems (e.g. MS CRM, SalesForce, ServiceNOW) Previous experience in medical imaging is a plus; either film or digital radiography Excellent written and oral communication skills Must be extremely detail oriented, organized, and professional Typing skills: 40+ WPM Working Conditions The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds. The associate will primarily work in a typical office environment including use of cubicles, computers and overhead lighting. Temperature extremes will be minimal to nonexistent. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. About Antech Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services. Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. All Full-time associates are eligible for the following benefits and more: Paid Time Off & Holidays Medical, Dental, Vision (Multiple Plans Available) Basic Life (Company Paid) & Supplemental Life Short and Long Term Disability (Company Paid) Flexible Spending Accounts/Health Savings Accounts Paid Parental Leave 401(k) with company match Tuition/Continuing Education Reimbursement Life Assistance Program Pet Care Discounts We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers. Note to Search Firms/Agencies Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

Job Description Technical Support Specialist Full-time | Hybrid | San Diego, CA About the Role We're looking for a Technical Support Specialist to serve as the first line of support for scientists and researchers using advanced sequencing technologies. You'll combine your technical background in the life sciences with exceptional communication skills to help customers troubleshoot, interpret data, and achieve the best possible results. This is a great opportunity for someone who thrives at the intersection of science, technology, and customer success-someone who loves solving problems, managing details, and improving processes that empower research innovation. What You'll Do Act as the first point of contact for customers via email and phone, providing responsive, empathetic, and technically sound support. Assist with DNA sequencing workflows, interpreting scientific information and identifying optimal solutions. Monitor sequencing outputs and proactively troubleshoot quality issues to ensure accuracy and turnaround speed. Document all customer interactions and technical issues in CRM tools (HubSpot, Zendesk, Salesforce). Collaborate with cross-functional teams including lab technicians, bioinformatics engineers, and software developers to resolve complex cases. Maintain meticulous records for traceability and compliance. Identify recurring issues and contribute to workflow improvements, documentation updates, and customer education materials. Support the broader customer success team in maintaining world-class service and operational excellence. What We're Looking For Bachelor's degree (or equivalent experience) in Molecular Biology, Biochemistry, Genetics, or related field. 1-3+ years of experience in technical support, lab operations, or research assistance within a life sciences or biotech environment. Familiarity with DNA sequencing, NGS workflows, PCR, and bioinformatics tools. Strong communication and problem-solving skills-able to distill complex concepts for both technical and non-technical audiences. Proficiency with CRM systems (e.g., HubSpot, Zendesk, Salesforce). Ability to work hybrid (3 days per week in-office, typically M/W/F) with time zones aligned to local working hours. Highly organized, detail-oriented, and comfortable handling multiple priorities in a fast-moving setting. Compensation & Benefits Salary: $50K - $80K (based on location and experience) Equity: Included in compensation package Benefits: 4 weeks PTO + 10 paid holidays 401(k) with employer match Health, dental, and vision insurance Life insurance and mental health coverage Health Advocate program & gym membership reimbursement Why Join Be part of a team accelerating scientific discovery and innovation in the life sciences. Work with a mission-driven organization using technology to transform how scientists sequence and analyze DNA. Gain hands-on experience with cutting-edge bioinformatics tools and next-generation sequencing workflows. Join a collaborative, fast-moving team where your work directly supports groundbreaking research. Ready to take the next step? Apply now or email Jenn at **************************** to learn more.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction. As a Technology Support Sr Specialist in JPMorgan Healthcare Payments, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery. You are responsible for analyzing project and business requirements, defining test approach and executing end-to-end test cases. Job responsibilities Design, develop, execute, and maintain test plans and test cases for frontend and backend solutions Participate in complete software development life cycle including analysis, design, test execution, test automation, and operational rollout Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues Required qualifications, capabilities, and skills Formal training or certification on software engineering and testing concepts 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks Experience with live chat, incident/service request management, and runbooks for system issue resolution Baseline knowledge of operational management and excellence Proven ability to balance tasks while documenting outcomes Preferred qualifications, capabilities, and skills Experience with Selenium WebDriver, JavaScript, HTML, Rest API, SQL and related testing tools Practical knowledge of programming in C# Exposure to AWS cloud technologies Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems Ability to document issues, procedures, and root cause analysis

Join our dynamic team at Quadrant Health Group! Hillside Management Services, a proud member of the Quadrant Health Group, is seeking passionate and skilled Part-Time overnight shift as a Behavioral Health Technicians to join our growing team. The ideal candidate will provide essential support to our clinical staff, ensuring efficient and effective client flow and contributing to a positive client experience. You will play a crucial role in empowering individuals to achieve their personal and therapeutic goals. Why Join Hillside Management Services? Competitive salary commensurate with experience. Comprehensive benefits package, including medical, dental, and vision insurance. Paid time off, sick time and holidays. Opportunities for professional development and growth. A supportive and collaborative work environment. A chance to make a meaningful impact on the lives of our clients. What You'll Do: The Behavioral Health Technician fulfills the assigned role as part of the treatment team to maintain the wellbeing of clients and the integrity of the program. Additionally, the Behavioral Health Technician provides client supervision and staff/unit support as assigned. This position reports to the Director of Operations. Behavioral Health Technician Tasks, Duties and Responsibilities: Client Interaction & Support: Develop and maintain professional, supportive relationships with clients and staff. Provide emotional support, encouragement, and guidance to clients and their families. Support clients' comfort and safety in the residential environment. Listen attentively, document client behavior, and report observations to clinical staff. Maintain strict client confidentiality at all times. Clinical & Administrative Tasks: Collect and supervise urine analysis (U/A) testing, ensuring proper reporting, documentation in the EMR, and disposal of samples. Observe self-administration of medication and document thoroughly. Document all medications in the hardcopy Centrally Stored Medication Log and the EMR. Complete intake assessments and consents with clients. Conduct patient rounds every 30 minutes. Complete vital signs (blood pressure, oxygen saturation, temperature, pulse, respiration). Complete contraband searches and random room searches. Group & Activity Facilitation: Facilitate groups, outings, and educational sessions. Transport clients to meetings and appointments. Team Collaboration & Communication: Provide crisis intervention and promote a healthy residential and working environment. Maintain compliance with all applicable regulations and ethical standards. Participate in team meetings and training sessions as needed. What You'll Bring: Behavioral Health Technician Skills, Knowledge and Competencies: Strong understanding of medical terminology and procedures. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Knowledge of the philosophy and approach of the 12-step model of recovery (AA, CA, NA, Alanon). Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality. Proficiency in basic computer skills and electronic health records (EHR) systems. Ability to communicate and collaborate effectively with co-workers, clinical staff, and administration to deliver high-quality care. Strong attention to detail and organizational and time-management skills. Behavioral Health Technician Qualifications: Current and valid certification as a SUDRC (Substance Use Disorder Registered Counselor) or RADTI (Registered Alcohol and Drug Technician). High School Diploma or equivalent. Previous experience in a clinical or healthcare setting preferred. Current CPR and First Aid Certification. Successful completion of Pre-Employment Requirements including, a criminal background clearance, drug testing, and health screening, is mandatory prior to employment. About Hillside Mission: At Hillside Mission, we believe in fostering a culture of compassion, innovation, and excellence. We are dedicated to empowering individuals to achieve their optimal health and well-being. Our team is comprised of highly skilled professionals who are passionate about making a difference in the lives of those we serve. Join us and be part of a team that values your contributions and supports your professional growth. #HP Overnight (Tu-Thursday), shift 11pm-07:30 am Compensation details: 19-21 Yearly Salary PI4b0a1ed4df36-31181-38523725

Job Description IT Technician Reports to: IS Director Non-Exempt Responsibilities: You will be responsible for the application and deployments of systems analysis techniques, procedures, including consulting with users to determine hardware/software requirements for system functional specifications. You will be working with others to assist in areas such as: design, development, documentation, analysis, creation, testing or modification of computer systems or programs, including proof of concept (POC), based on and/or related to users and system design specifications. You will be working with be design, documentation, testing, creation or modification of computer programs related to machine operating systems; or a combination of the aforementioned duties, the performance of which requires the same level of skills. Other Responsibilities: Primary go-to person for all IT support catering to users locally and remote locations. Be able to handle various IT Support and HELPDESK requests by troubleshooting, isolating, and resolving issues. Maintain issue logs and resolutions to build knowledgebase within SharePoint or file server. Support and roll out hardware installation such as but not limited to: CCTV, printers, servers, workstations, network equipment, firewalls, switches, WAPs, and/or server room equipment. Roll out software and application installations ensuring optimal system resources. Network administration, including backup, security management, AD user accounts, O365 and M365, Exchange, Entra, and MS Admin Center. Support the network and computing infrastructure plan and recommend optimizations. Manage phone system extensions and users. Create and maintain documentation for IT infrastructure. Maintain IT Asset Management log. Assist with technology planning. Assist with day-to-day activities for other departments such as accounting and marketing functions as needed. Provides off-hours support of users locally and remote locations on occasion as a back-up. Perform other duties as assigned. Required Skills: Be extremely personable with a great working attitude to helping user with minimal skills. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers Know MS Excel skills in the areas of filters, pivots, database connections, and VBA. Have analytical skills required to analyze and resolve issues in the areas of responsibility. Demonstrated knowledge of Windows servers and desktop products. Familiarity with Linux servers (Ubuntu & Redhat). Demonstrated knowledge of remote access setup for users. Demonstrated ability to administer a 100+ node network, including SonicWall firewalls; CISCO acceptable. Working knowledge of SCALE Computing VM System; VMWare acceptable. Working knowledge of VOIP systems and Polycom equipment. Broadvoice preferred. Working knowledge of backup solutions. Carbonite backup system preferred. Working knowledge of Microsoft Server, Active Directory, VPN, and SAN management, and MS Admin Center. Working knowledge of antivirus solution. Crowdstrike preferred. Working knowledge of Active Directory, MS Entra, and NETLOGON. Demonstrated ability to support networked printers and MFPs. Ability to manage multiple projects, activities, and tasks simultaneously. Discretion in dealing with confidential material. Ability to clearly and concisely convey and be able to document issues and resolutions. Must have valid driver's license. Must be US Citizen or Permanent Resident (I-551). Must be able to lift 50 pounds as needed. Other Requirements: Overall experience in the IT field between 2 to 4 years. Extreme fast learner. Base Compensation: Hourly rate to be determined based on experience and education.

About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do Support multiple networking communication products currently in production and future Next Generator products within Viasat Government - Secure Network Systems (SNS). Become familiar with product line technical **builds**, address issues, support changes, and manage lab testing. The day-to-day Hands on experience fixing complex digital systems (Processors, memory, FPGAs, CPLD, microcontrollers) Applying both Windows and Linux operating systems for developing and completing tests Knowledge and use of scripting languages, e.g. PERL, PYTHON a plus Collaborate with engineers to develop and monitor tests for solving issues Identify rework needed to isolate and/or repair problems Integrate and debug design in the laboratory What you'll need 5+ years hardware troubleshooting or sustaining experience US citizenship and ability to obtain and maintain a SECRET security clearance is required; active SECRET clearance is preferred Must be able to prioritize, be detail oriented, and have a history of managing time well to accomplish multiple tasks in parallel Strong written and verbal communication skills, ability to work with a temporally and geographically diverse team Ability to document and report on technical solutions/findings Good working knowledge of MS Office products for documentation creation and modification Familiarity with standard test equipment (i.e., oscilloscopes, spectrum analyzer, power supplies, etc.) Desire to be part of a multidisciplinary team to evaluate and troubleshoot production related issues Ability to travel up to 10% This is an onsite role based in Carlsbad, CA What will help you on the job Associate's or Bachelor's Degree in Electrical Engineering or Computer Engineering Active Security Clearance Familiarity with TCL, Perl, Python or another scripting language Proven experience in debugging, diagnosing, and solving embedded designs issues Familiarity with production-related processes and common failure modes High aptitude for learning Ability to work independently, take initiative, take ownership of tasks and results #LI-BBS Salary range $28.61 - $45.19 / hourly. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $35.58 - $53.37/ hourly At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

The IT Technician II is responsible for providing advanced technical support to end-users and maintaining the overall functionality and performance of IT systems and infrastructure. This role ensures the smooth operation of hardware, software, networks, and business applications while supporting compliance with quality and data integrity standards within a cGMP-regulated environment. The ideal candidate will have a proactive, service-oriented mindset, excellent troubleshooting skills, and experience supporting IT in a manufacturing or laboratory setting. This role contributes directly to PolyPeptide's commitment to delivering exceptional quality and on-time delivery to our customers. Key Responsibilities: * Provide tier 2 support for hardware, software, network, and system issues, escalating to senior IT staff when necessary. * Install, configure, and maintain desktops, laptops, printers, mobile devices, and other peripherals. * Support and troubleshoot Microsoft Windows, Office 365, and commonly used business applications. * Administer user accounts, access permissions, and security groups in Active Directory and other systems. * Monitor, update, and manage IT help desk tickets, ensuring timely resolution and documentation. * Assist with implementation and support of validated systems and software used in manufacturing and laboratory environments. * Perform routine system maintenance, including updates, patch management, and backups. * Maintain accurate records of assets, licenses, and IT inventory. * Provide support for video conferencing systems and meeting room technologies. * Assist in the development and enforcement of IT procedures and policies related to system use, data protection, and cybersecurity. Qualifications: Education & Experience * Required Education: * Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred. * Experience: * 3+ years of IT support experience, in a regulated pharmaceutical, biotech, or manufacturing environment. Skills & Competencies * Technical Skills: * Strong knowledge of Microsoft Windows operating systems, Office 365, Active Directory, and networking fundamentals. * Experience with help desk ticketing systems, hardware imaging, and remote support tools. * Familiarity with validated systems and GxP compliance in life sciences is a plus. * Soft Skills: * Strong troubleshooting skills with a customer-focused attitude. * Excellent communication, organization, and time-management skills. * Ability to work independently and collaboratively in a fast-paced environment. * Competencies: * Customer Service Orientation * Problem-Solving & Troubleshooting * Collaboration & Teamwork * Adaptability & Resilience * Attention to Compliance & Detail Work Environment & Physical Demands: This role may be based in an office, laboratory, or GMP manufacturing environment, depending on the position. Office-based employees primarily work at a computer in a standard office setting, while lab and manufacturing roles may require work in controlled environments with appropriate gowning and PPE. Physical demands may include: * Prolonged sitting or standing, depending on the role. * Frequent movement between work areas and occasional lifting of up to 25 pounds. * Performing repetitive tasks, including pipetting, weighing, and data entry. * Use of hands for data entry, equipment operation, or laboratory tasks. * Exposure to chemicals, equipment noise, or temperature-controlled environments in lab or production settings. * Occasional evening, weekend, or overtime hours to meet production or testing deadlines. * Reasonable accommodations will be made as needed. Salary: $82K-$87K We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The IT Technician II is responsible for providing advanced technical support to end-users and maintaining the overall functionality and performance of IT systems and infrastructure. This role ensures the smooth operation of hardware, software, networks, and business applications while supporting compliance with quality and data integrity standards within a cGMP-regulated environment. The ideal candidate will have a proactive, service-oriented mindset, excellent troubleshooting skills, and experience supporting IT in a manufacturing or laboratory setting. This role contributes directly to PolyPeptide's commitment to delivering exceptional quality and on-time delivery to our customers. Key Responsibilities: Provide tier 2 support for hardware, software, network, and system issues, escalating to senior IT staff when necessary. Install, configure, and maintain desktops, laptops, printers, mobile devices, and other peripherals. Support and troubleshoot Microsoft Windows, Office 365, and commonly used business applications. Administer user accounts, access permissions, and security groups in Active Directory and other systems. Monitor, update, and manage IT help desk tickets, ensuring timely resolution and documentation. Assist with implementation and support of validated systems and software used in manufacturing and laboratory environments. Perform routine system maintenance, including updates, patch management, and backups. Maintain accurate records of assets, licenses, and IT inventory. Provide support for video conferencing systems and meeting room technologies. Assist in the development and enforcement of IT procedures and policies related to system use, data protection, and cybersecurity. Qualifications: Education & Experience Required Education: Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred. Experience: 3+ years of IT support experience, in a regulated pharmaceutical, biotech, or manufacturing environment. Skills & Competencies Technical Skills: Strong knowledge of Microsoft Windows operating systems, Office 365, Active Directory, and networking fundamentals. Experience with help desk ticketing systems, hardware imaging, and remote support tools. Familiarity with validated systems and GxP compliance in life sciences is a plus. Soft Skills: Strong troubleshooting skills with a customer-focused attitude. Excellent communication, organization, and time-management skills. Ability to work independently and collaboratively in a fast-paced environment. Competencies: Customer Service Orientation Problem-Solving & Troubleshooting Collaboration & Teamwork Adaptability & Resilience Attention to Compliance & Detail Work Environment & Physical Demands: This role may be based in an office, laboratory, or GMP manufacturing environment, depending on the position. Office-based employees primarily work at a computer in a standard office setting, while lab and manufacturing roles may require work in controlled environments with appropriate gowning and PPE. Physical demands may include: Prolonged sitting or standing, depending on the role. Frequent movement between work areas and occasional lifting of up to 25 pounds. Performing repetitive tasks, including pipetting, weighing, and data entry. Use of hands for data entry, equipment operation, or laboratory tasks. Exposure to chemicals, equipment noise, or temperature-controlled environments in lab or production settings. Occasional evening, weekend, or overtime hours to meet production or testing deadlines. Reasonable accommodations will be made as needed. Salary: $82K-$87K We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

San Diego State University is seeking a Technology Support Specialist to play a vital role in supporting the technology that powers teaching, research, and innovation across campus. This position ensures that faculty, staff, and students have reliable access to the systems, labs, and tools they need to succeed. What You'll Do: Ensure the reliability and security of technology in classrooms, labs, studios, and offices. Provide responsive support to faculty, staff, and students by diagnosing and resolving hardware, software, and network issues. Install, configure, and maintain computers, printers, media systems, and specialized equipment such as 3D printers and VR devices. Advise on technology solutions that align with instructional, research, and operational needs. Develop clear documentation, tutorials, and training resources to support effective use of digital tools. Train and oversee student assistants in delivering IT services and maintaining open lab access. Position Information This is a full-time (1.0 time-base), benefits eligible, temporary position with an anticipated end date of June 30, 2026 with the possibility of reappointment. Position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:30 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The purpose of the Information Technology (IT) Division is to provide the technology that empowers SDSU's success. The IT Division comprises several departments and areas, all sharing the mission to leverage people and technology in support of SDSU's commitment to innovative teaching, research, and service. The IT Division is led by the Chief Information Officer, who is ultimately responsible for developing the long-term infrastructure, services, and strategy necessary to support the University's mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community-building necessary to realize the benefits of those investments across the San Diego State University community. The IT Division comprises 184 staff members and 28 administrators. IT Services, a key unit within the division, provides comprehensive support for instructional, operational, and research technologies across colleges and divisions. This includes endpoint support, server management, IT consultation, procurement guidance, and system security, in close collaboration with IT teams university wide. For more information regarding the Information Technology Division, click here. Education and Experience Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for year basis. Key Qualifications Bachelor's degree in a related field and at least two years of relevant professional experience. Demonstrated ability to support, manage, and troubleshoot IT systems, including Windows and Apple devices, mobile devices, and high-volume network printers. Experience with endpoint management tools such as Microsoft Intune and JAMF. Familiarity with IT service management platforms, preferably ServiceNow. Proficiency in remote administration of Windows, Apple, and Linux client and server systems. Strong technical skills in assembling/disassembling computer hardware and integrating multimedia components. Ability to plan and manage semester-based open lab schedules. Experience training, coordinating, and supervising student assistants or other technical staff to deliver IT services and end-user support. Compensation and Benefits San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth. Compensation: Salary is based on your experience, education, and qualifications, within the department's budget and equity guidelines. Effective October 1, 2025, this position will be classified as a Technology Support Specialist III. CSU Classification Salary Range: $5,787- $8,430 per month (Step 1 - Step 20); Step placement will be determined based on relevant qualifications and professional experience. Step placement upon appointment is not expected to exceed Step 1 ($5,787). Future increases, including step advancement, are subject to contract negotiations. Full Benefits Package Includes: Generous Time Off: 15 paid holidays, vacation, and sick leave. Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC. Health Coverage: Medical, dental, and vision options at low or no cost. Education Support: CSU tuition fee waiver for employees and eligible dependents. Optional Offerings: FlexCash, life and disability insurance, legal and pet plans. Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities. Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview. SDSU Values At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion. Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Equal Opportunity and Excellence in Education and Employment All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all. Supplemental Information Apply by October 7, 2025 to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled. The person holding this position is considered a ‘mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Taylor Smith at ****************.