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Help desk analyst jobs in Washington

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  • Information Technology Coordinator

    Titus Talent Strategies 3.6company rating

    Help desk analyst job in Kennewick, WA

    IT Coordinator Salary: $65,000 - $75,000 Employment Type: Full-Time About Our Partner Our partner is a fast-growing personal injury firm known for its modern culture, collaborative team, and strong commitment to serving clients with excellence. The firm has grown more than 36% over the past two years and is ready to bring on an internal IT Coordinator to support expanding operations and keep technology running smoothly. Position Overview Our partner is seeking a people-oriented, early-career IT professional (0-5 years) with a degree in Information Technology, Computer Science, or a related field. This role is ideal for someone who is eager to learn, highly coachable, proactive, and excited to grow within a dynamic legal organization. You will partner closely with the internal team and serve as the liaison between our partner and its Managed Service Provider (MSP). This role ensures systems, licenses, onboarding processes, and vendors operate seamlessly while strengthening internal knowledge and the firm's technology foundation as it scales. Key Responsibilities Serve as the primary internal IT contact for staff across the organization. Partner with the Managed Service Provider (MSP) to troubleshoot issues, oversee ticket flow, and coordinate support. Facilitate technology onboarding for new hires, including system access, hardware coordination, and setup (15+ onboardings recently). Maintain and track software licenses, renewals, and IT contracts. Support and manage our partner's CRM and key technology platforms, many of which are MSP-managed. Ensure the IT checklist and internal documentation are accurate and up to date. Assist with vendor management, ensuring systems and services meet organizational needs. Participate in knowledge management by organizing and documenting IT processes. Assist with training related to new systems, including Litify (training provided). Support periodic travel for training or team needs. Contribute to the ongoing modernization and scaling of internal technology systems. Qualifications Bachelor's degree in IT, Computer Science, Information Systems, or a related field (required). 0-5 years of professional IT experience. Strong understanding of general technology systems, troubleshooting, and software management. Excellent communication skills with a people-first approach. Highly organized with the ability to manage checklists, documentation, and project timelines. Coachable, proactive, and eager to grow in a fast-paced, modern legal environment. Ability to work onsite 1-2 days per week, with hybrid flexibility. Who Thrives Here Someone who is dependable, solutions-oriented, personable, and excited about being the “go-to” technology resource for a professional legal team. You don't need to know everything-but you do need the right attitude, curiosity, and willingness to learn and take ownership.
    $65k-75k yearly 2d ago
  • Network Engineer- VPN and IMS services

    Prime Team Partners

    Help desk analyst job in Seattle, WA

    Network Engineer (Communication Services) Base comp: $175-200k base. +equity and bonus opp Seattle based, rapid growth technology company is seeking a Network Engineer with expertise in VPN connectivity and IMS (IP Multimedia Subsystem) services. This role is critical to building and maintaining secure, reliable network services for customers and carrier partners. Responsibilities Design, implement, and maintain VPN tunneling and endpoint connections (IPsec, GRE, SSL). Support customer and carrier interconnections with high reliability. Administer and troubleshoot Kamailio-based IMS services. Configure and manage RADIUS AAA connections. Monitor performance, resolve issues, and ensure service continuity. Develop technical documentation and participate in incident response. Stay current with networking, security, and telecom standards (3GPP, GSMA, SIP, Diameter). Qualifications Bachelor's degree in Computer Science, Telecommunications, or related field. 3+ years of experience in network engineering (telecom, VoIP, or carrier environment). Strong proficiency in IP networking (BGP, OSPF, VPN technologies). Hands-on experience with Kamailio, OpenSIPS, FreeSWITCH, or Asterisk. Solid understanding of SIP, RTP, Diameter, IMS architecture, and RADIUS. Linux systems/network administration; scripting (Bash, Python) a plus. Familiarity with monitoring tools (Grafana) and cloud networking (AWS, Azure, GCP). Preferred Skills Knowledge of mobile telecom topographies, eSIM, and IoT infrastructures. Experience with telecom security frameworks (ISO 27001, GSMA, STIR/SHAKEN). Exposure to containerized services (Docker, Kubernetes). Prime Team Partners is an equal opportunity employer. Prime Team Partners does not discriminate on the basis of race, color, religion, national origin, pregnancy status, gender, age, marital status, disability, medical condition, sexual orientation, or any other characteristics protected by applicable state or federal civil rights laws. For contract positions, hired candidates will be employed by Prime Team for the duration of the contract period and be eligible for our company benefits. Benefits include medical, dental and vision. Employees are covered at 75%. We offer a 401K after 6 months, we do not provide paid holidays or PTO, sick time is offered in accordance with local law
    $175k-200k yearly 2d ago
  • IT Support Specialist

    Stability Technology

    Help desk analyst job in Seattle, WA

    The IT Support Specialist is responsible for delivering high-quality end user and executive-level support, workstation lifecycle management, and proactive maintenance across a hybrid Windows environment. This role serves as an escalation point for complex issues, driving timely resolution while ensuring exceptional customer experiences-particularly for C-suite and senior leadership. In addition, this position contributes to system enhancements, security initiatives, and operational improvements aligned with ITIL-based service delivery standards. Responsibilities Provide Tier 2/3 support for hardware, software, O365 applications, and desktop services across on-site and remote workforce environments. Deliver white-glove, concierge-style IT support to executives and senior leadership, ensuring minimal downtime and a high-touch service experience. Support executive conference rooms, boardrooms, and collaboration technologies (Teams, Zoom, AV equipment, docking stations, wireless presentation tools). Perform on-demand, in-person support for leadership meetings, presentations, and critical business events. Administer and maintain Microsoft endpoints, including Group Policy, Azure Active Directory, and Intune MDM. Deploy, secure, and manage Windows operating systems and core productivity tools using modern deployment methodologies (Autopilot, imaging, scripting, etc.). Troubleshoot and support enterprise infrastructure components such as DHCP, DNS, TCP/IP networking, VPN access, and endpoint security tools. Maintain ServiceNow records across incidents, requests, changes, and CMDB items, ensuring accurate documentation and SLA adherence-especially for executive tickets. Support antivirus and antimalware protection, device encryption standards, and patch/upgrade cycles to maintain compliance and reduce risk. Act as a trusted technology partner by clearly explaining technical issues to non-technical users and executives. Participate in scheduled maintenance, technology rollouts, and continuous improvement initiatives that enhance end-user and executive experience. Mentor junior technicians and collaborate with infrastructure and engineering teams on escalations and service enhancements. Key Knowledge, Skills & Abilities Strong knowledge of O365 administration and Dell/Microsoft hardware platforms Proven experience providing white-glove, executive and C-suite IT support Understanding of ITILv3 or related service delivery frameworks Proficiency with Microsoft Windows Server and Windows desktop OS, Group Policy, Azure AD, and Intune Experience with OS deployment, scripting, antivirus/antimalware, device encryption, and core systems infrastructure (DHCP, DNS, networking) Familiarity with ServiceNow, especially IT Service Management and IT Operations modules Ability to troubleshoot root causes and implement efficient, long-term solutions Exceptional customer service, communication, discretion, and professionalism when supporting senior leadership Skilled in articulating complex technical concepts in a clear, executive-friendly manner Demonstrated success working independently and within collaborative team environments Ability to multitask, remain calm under pressure, and manage competing operational and executive demands Self-starter capable of operating with minimal supervision while balancing support, maintenance, and project responsibilities
    $38k-66k yearly est. 4d ago
  • Technology and Operations Specialist

    Zevenbergen Capital Investments LLC (ZCI

    Help desk analyst job in Edmonds, WA

    Zevenbergen Capital Investments LLC (ZCI) is a forward-thinking, boutique investment advisory firm specializing in growth equity investing built on a foundation of fundamental, bottom-up research. We have nearly 40 years of experience serving both institutional and individual clients across the US and are looking to add a top-quality individual to our current team of 25 in Edmonds, Washington. Opportunity: We're looking for a motivated, multi-tasking, Technology & Operations Specialist to help support our day-to-day technology and operations functions and assist with data governance and process automation. This position works directly with ZCI's Chief Technology Officer (CTO). The ideal candidate will be charged with a high level of responsibility and trust, and should welcome challenges, enjoy an interesting and dynamic workflow, and embrace a fast-paced environment. This person should be particularly adept at both working independently and collaborating across teams. They should also be able to communicate effectively with all members of the ZCI team, as well as outside consultants, vendors and clients. As a small firm, we value the ability to willingly take on a variety of tasks and projects involving multiple departments. Job Responsibilities will include: Data and System Maintenance Update and maintain internal databases (e.g., CRM). Data governance over SharePoint and document libraries. Perform regular audits and reconciliations of key data sets. Help to identify and advise the CTO of potential problems, enhanced service initiatives, and regular status updates of current systems on an ongoing basis. Process Automation & Workflow Optimization Identify manual workflows and propose automation solutions (e.g., using Power Automate, Python, etc.). Work with Operations Team to streamline data entry, client onboarding, billing, and compliance tasks. Document processes and maintain SOPs for automated workflows. Reporting & Insights Collaborate with staff to improve reporting accuracy and relevance. Generate and distribute recurring reports for individual teams and firm in a visually engaging format. Build ad hoc reports and dashboards using tools like Excel, Power BI or Salesforce. Help Desk & Tech Support Assist with troubleshooting of end user hardware and software issues, as needed. This may include: Assistance with employee onboarding/offboarding. Coordinate with the Technology Team for escalations and system updates. Providing backup to CTO, as needed. Develop or assist in developing and maintaining written policies and processes for the IT department. Assist with review and preparation of written descriptions detailing ZCI's information technology practices, systems and initiatives for clients, prospective clients, and auditors. Minimum Requirements for Consideration Three (3) years professional work experience in data analysis and process automation. Bachelor's degree in Data Science, Computer Science or related area of study. Experience with CRM database administration. Experience with process development, automation and documentation. Experience troubleshooting Microsoft Windows & Office. Exceptional communication skills (written and verbal) with a client-service approach in working with all levels of the organization. Outstanding analytical and organizational skills, resourceful and inquisitive, analytical problem solver; ability to work independently or with a team to meet tight deadlines. Ethical and trustworthy individual who can handle and protect highly confidential/sensitive information. Demonstrate a clear commitment to the highest standards of integrity, professional and personal conduct and hold others to the same standard. Desirable Skills and Experience Working knowledge of M365 Administration, Python, CRM administration and graphic design software. Experience operating as a service desk technician. Exposure to the investment management industry or other highly regulated business that works with sensitive, confidential information. Physical Requirements Locally based or willing to relocate; 4 days/week in office, one flexible working day Willing to embrace pre- and/or post-NYSE trading work hours, as needed Position DetailsSalary range: Salary range: $115,000 - $150,000, depending on experience Paid time off: Vacation that increases with tenure, beginning at a rate of 15 days/year Paid sick & holidays: 1 hour sick leave per 40 hours work and 10 holidays per year Benefits: Comprehensive medical/dental/life insurance package 401(k): Annual contribution of 3% of eligible wages Career development: Training/certification/licensing/dues reimbursement Paid family/medical leave Paid sabbaticals every 10 years Visa Sponsorship: Please note, we are unable to provide visa sponsorship for the position offered. Accordingly, we are unable to hire individuals who require, or will require, employment visa sponsorship either now or in the future.
    $115k-150k yearly 5d ago
  • Information Technology Support Technician

    Teceze

    Help desk analyst job in East Wenatchee, WA

    We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability. Key Responsibilities Scope of Work / Activities to be Covered Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices. Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability. Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues. Conduct preventive maintenance activities such as security checks, system health checks, and patch updates. Monitor and coordinate critical service requests with remote teams and vendors as needed. Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through. Expected Results Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period. Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills. Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure. Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability. Qualifications & Skills Proven experience in IT support, helpdesk, or desktop engineering roles. Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals. Familiarity with ITSM ticketing systems and incident management processes. Ability to conduct preventive maintenance and security checks. Strong communication skills and ability to interact with end-users at all levels. Detail-oriented with strong documentation and reporting skills. Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.
    $34k-54k yearly est. 5d ago
  • Customer Support Technician I & II

    Lightcurve Internet

    Help desk analyst job in Tacoma, WA

    About Lightcurve Headquartered in Tacoma, WA, Lightcurve is a local leader in delivering high-speed internet and digital connectivity solutions to communities throughout Washington State. With a commitment to provide innovative and reliable broadband services delivered with a focus on excellent customer service, Lightcurve is dedicated to connecting people, supporting community growth, and building networks that fuel our local economies. In 2023 Palisade Infrastructure (“Palisade”) closed on a transaction to acquire Rainier Connect, forming Lightcurve. In 2024 Lightcurve closed on a transaction acquiring the Washington state operations of Consolidated Communications. Since then, Lightcurve has announced plans to deploy fiber optic broadband in several communities. These investments will allow Lightcurve to rapidly invest in modern fiber-optic broadband networks in both existing markets as well as in several expansion markets, bringing the latest in high-speed reliable broadband solutions to its communities. Company Culture and Values - At Lightcurve, we are driven by our core values. · Integrity Upholding the highest standards of integrity at all times. · Delighting Our Customers: Delivering exceptional experiences that exceed expectations. · Collaboration: Working together to create successful outcomes for customers and employees alike. Position Summary As a Customer Support Technician, you will be an expert in addressing a wide range of tickets related to internet, streaming TV, and voice-related concerns via telephone assistance. This role demands a keen willingness to learn and adapt. You'll engage with customers of varying technical expertise, troubleshooting a diverse range of end-user devices and network configurations. This dynamic role tackles challenges head-on and serves as a technical superhero for our customers every day. Primary Responsibilities: · Ensures swift responses to a diverse array of trouble tickets, with a primary focus on prioritizing the customer experience above all else · Identifies and escalates intricate issues to the relevant departments following comprehensive troubleshooting · Empowers customers by offering insights into products and services that align with their specific technical requirements · Vigilantly monitors emerging trends indicating potential outages and promptly notifies the appropriate teams for swift resolution · Demonstrates flexibility by being available to work evenings, weekends, and variable schedules, including overtime when necessary Measuring Success · Regular, reliable, and punctual attendance · Proficiency in exceptional phone etiquette and interpersonal skills, coupled with the capacity to multitask and independently manage workload priorities · Effective communication, collaboration, and cooperation skills, essential for interactions with vendors, customers, colleagues, and managers to achieve company objectives. · Aptitude for grasping and comprehending the company's range of products and services · Ability to apply logical thinking, creativity, and sound judgment to troubleshoot and resolve customer issues during the initial contact to minimize follow-up interactions. · Successfully helping our customers find solutions to their service needs, improving the way they work and play while connected to our services · Contributing to and developing a performance and results oriented culture. · Behaviors that are aligned with and strengthen company values. Qualifications · Minimum of one year of customer support and/or technical support experience, preferably within the telecommunications/Internet sector · Two or more years of proven customer service experience · Familiarity with prevalent PC and MAC Operating Systems · Broad understanding of voice services, cable TV, and data technologies · A scrappy, nimble, innovative, hands-on contributor who is not afraid to roll up their sleeves to accomplish goals. · Demonstrated critical thinking skills, excellent and proactive communication skills, an ability to identify, prioritize, and collaborate effectively. · Ability to interpret and execute instructions provided in written, oral, or diagrammatic formats · Skills in resolving challenges within predefined scenarios that involve multiple variables · Ability to thrive in a dynamic, high-volume environment, · Adept at swiftly adjusting to changes · High school diploma or GED required. · Criminal Background, Drug, Non-Negilgent Driving, and Employment Level Credit Checks Required What We Offer · The excitement of a quickly growing and innovative industry · Opportunities to learn and grow as individuals and with a team · A fun and hard-working culture · Medical, Dental and Vision insurance · Optional supplemental insurance programs · 401K + Matching · Access to Employee Assistance Programs Hours, Location, and Environment · This is a full time, In-office position in Tacoma, WA · 4-10's working Mon/Tues/Fri/Sat · During the initial first 90 days/training period, a 5-8's schedule may be required depending on experience and proven success working independently · Our workspaces are collaborative and customer-focused, with a commitment to professional growth and team support · Prolonged periods of screen time and extended sitting may be required. Occasional overtime may be necessary to meet peak workload demands Compensation · This position pays $20.22-$28.17 per hour based on expertise, experience, and demonstrated proficiency in the role ( Spanning Levels I & II ) · 4 weeks per year Paid Time Off · Paid Holidays or Equivalent Time Off Lightcurve is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.
    $20.2-28.2 hourly 1d ago
  • IT Support Systems Administrator

    Coastal Administrative Services (CAS

    Help desk analyst job in Bellingham, WA

    Coastal Administrative Services, Inc. The IT Systems Administrator is a full-time, in-house technical resource responsible for managing and maintaining CAS's core IT infrastructure and providing hands-on support to employees across all departments. This role replaces the historically outsourced support model and brings essential day-to-day oversight in-house, ensuring faster response times, tighter control over system security, improved uptime, and better alignment with operational priorities. The IT Systems Administrator will manage identity and access, workstation deployment, email routing and distribution lists, Office 365 administration, hardware/software troubleshooting, and general Tier 1-2 technical support. The role also supports internal automation initiatives and collaborates closely with Operations, Implementation, and Software teams. Key Responsibilities Identity, Access, and Directory Management Administer Microsoft Active Directory (user accounts, security groups, GPOs, password resets, permissions). Maintain Azure AD management, MFA configuration, and security policies. Provision and de-provision accounts across all CAS systems (O365, VBA, Egnyte, SharePoint, VPN, Proprietary Tools). Email & Collaboration Systems Build and maintain Office 365 mailboxes, aliases, shared mailboxes, and distribution groups. Manage O365 policies for retention, encryption tools, and device compliance. Troubleshoot mail flow, quarantined messages, blocked senders, and external connector issues. Endpoint & User Support Serve as the primary point of contact for day-to-day tech issues: hardware, software, connectivity, VPN, printers, VoIP. Perform remote support using integrated tools. Manage workstation setup and standardization (PC desktop-laptop systems, docking stations, monitor configs). Maintain inventory of company hardware, laptops, and peripherals. Productivity & Workflow Tools Provide Tier 1/2 administrative support for: Asana project/task management (workspace structure, permissions, project templates). Egnyte / SharePoint file access issues. Basic Microsoft Office troubleshooting for Excel, Outlook, Teams, Word, PowerPoint. Automation, Scripting & Technical Operations Use PowerShell, Python, VBA, C#, or Java when needed to: Automate recurring system tasks. Run scheduled server operations. Opportunities to Support internal tools (CRAB, CAVA, CORE, Visual Basic-VBA macros, daily task automations). Create and maintain task scheduler jobs and light-weight scripts to improve efficiency. Assist with QA/test environments for software updates, integrations, and deployments. Security & Compliance Implement and monitor security policies for MFA, device protection, encryption, and access controls. Assist with SOC1 audit requests (e.g., screenshots, data flow verification, access logs). Maintain compliance with HIPAA, ERISA, data privacy, and TPA-specific security standards. Conduct periodic reviews of user permissions, distribution lists, and system access. Vendor & Infrastructure Coordination Coordinate with contracted outsourced vendors for escalated server/network infrastructure issues. Provide hands-on support for Internet, firewall, VPN, file server migrations, and system upgrades. Required Skills & Experience 3-5+ years experience in IT Systems Administration or comparable role. Strong understanding of: Active Directory / Azure AD Office 365 Admin Center (email, security, device management) PowerShell scripting Endpoint management and general IT troubleshooting Windows Server fundamentals Working experience with: Python, Visual Basic, or other scripting languages (Java/C# a plus, not mandatory) Remote support tools Ticketing systems and task management workflows (Asana preferred) Experience supporting medium-sized organizations (50-150 staff) strongly preferred. Knowledge of HIPAA compliance (preferred but can be trained). Soft Skills & Behavioral Expectations Strong documentation habits and follow-through. Excellent communication with non-technical users. Ability to prioritize high-volume requests and manage concurrent tickets. Comfortable operating in a fast-moving TPA environment with shifting priorities. Proactive problem-solving mindset identifies issues before they escalate. Reporting Structure Reports to: VP of Operations Collaborates with: All Departments Leadership for escalated items External technical vendors
    $69k-98k yearly est. 2d ago
  • Information Technology Specialist

    KBC Advisors 4.1company rating

    Help desk analyst job in Seattle, WA

    KBC Advisors is seeking an experienced IT Specialist to support our growing Data & Products team. This role is hands-on and critical to ensuring seamless technology operations across the organization. The ideal candidate will be proactive, detail-oriented, and comfortable balancing day-to-day support with strategic IT initiatives. KBC Advisors is a modern, nimble purpose-built firm. We pride ourselves on doing things differently. We want team members with diverse views and experiences who can bring new ideas to the table. We value what makes each of us unique and use it to drive our innovative approach to commercial real estate. This is an in-person position in our Seattle, Washington office. Essential Duties and Responsibilities Manage and track IT assets, including hardware and software, to ensure accurate inventory and maintenance Support IT-led projects and system rollouts in a hands-on environment Troubleshoot user access issues on company devices Provide technical support for video conferencing systems and meetings Deliver user training on tools, applications, and IT policies Manage, escalate, and de-escalate IT ticket submissions to ensure timely resolution Research, evaluate, and recommend new technologies to improve IT processes Create, update, and manage IT process guides and training resources Provide IT support and onboarding for new and existing employees Assist with implementing and monitoring IT security measures Travel to KBC offices as needed to provide onsite support Preferred Qualifications Strong understanding of IT asset management and lifecycle processes Proficiency with Microsoft 365, Windows and mac OS environments, and video conferencing platforms Familiarity with IT security best practices and access management Excellent communication skills with the ability to train and support non-technical users Strong problem-solving skills with the ability to prioritize multiple requests Experience working both independently and collaboratively across teams Education and Experience Bachelor's degree in Information Technology, Computer Science, or a related field 3+ years of experience in IT support, systems administration, or a related role The expected annual base salary for this position is $67,000 - $82,000. Experience, skills, location and other factors are considered when determining the salary offered.
    $67k-82k yearly 3d ago
  • Technical Support Engineer (Tier 3, Web API, T-SQL, PowerBI, Azure)

    Waferwire Cloud Technologies

    Help desk analyst job in Redmond, WA

    Job Title: Technical Support Engineer (Tier 3) Duration: Long-term Worksite: Onsite About WCT WCT is a global talent solutions partner committed to delivering high-impact technology and engineering talent to some of the world's most innovative companies. As a WCT employee, you'll be part of a dynamic, growth-oriented culture that values collaboration, continuous learning, and excellence in execution. Job Description: We are seeking an experienced Service Engineer to provide Tier 3 technical support for the Ads platform. This role partners closely with Account Management and internal Ads partner teams to resolve complex escalations quickly and accurately, drive root-cause analysis, and improve platform quality through data-driven insights. Core Responsibilities Provide Tier 3 technical support for the Ads platform via phone, tickets, email, and Teams (excludes public 1:many channels). Work across all ticket types: Delivery, BSC, Editorial, Advertiser API, Analytics, Ads Editor, UET, Campaign Management, Optimization, Syndication/Publisher API, Product Ads/Shopping, Accounts & Billing, UCMT/UCMA, and others as they evolve. Troubleshoot medium-to-high complexity issues with deep technical investigation; deliver high-quality solutions within agreed SLAs. Author and execute T-SQL queries; write custom Cosmos scripts; leverage Databricks to interpret large datasets and debug issues. Review E2FTE parent tickets for accuracy/completeness; improve client communications and case quality. Analyze and visualize large datasets from internal tools/logs using Excel and Power BI. File high-quality ICMs (incidents/bugs) at speed; ensure resolutions are understood and RCA captured. Minimize by-design ICMs via KB updates. Partner with Global Support teams such as NQP and Tech Solutions to remove client blockers. Provide status reporting on tickets worked, cycle time, and quality checks. Create and maintain troubleshooting guides and product documentation in the support knowledge base. Collaborate with peers for knowledge sharing and troubleshooting assistance. Analyze ticketing trends to drive feature improvements and highlight systemic issues to SMEs. Monitor Ads platform availability through regular daily checks. Qualifications & Skills BS in Computer Science, Engineering, or related technical discipline (preferred). 5-7+ years in technical support or software development for high-volume online services; Tier 3 experience preferred. Organic & Paid search experience; practical experience running systems on Azure or similar cloud providers. 2+ years with web API technologies: SOAP, JSON, XML. 2+ years automation experience in C# or Python (preferred). Minimum 3+ years using T-SQL, including complex joins and stored procedures. Advanced problem-solving; strong customer service orientation. Experience with Excel, Outlook, Power BI, and Microsoft 365 tools. Ability to analyze and visualize large datasets. Excellent English communication (verbal and written) across stakeholder levels; familiarity with NA and EU cultures and brands. Collaborates effectively across remote/virtual teams; works independently and within groups; strong documentation skills. Willingness to work night shifts and weekend on-call as required; embraces change and continuous learning. Location & Work Arrangement Global support coverage; shift schedules include North America and EMEA windows. On-call rotation for weekends; flexibility required. Compensation / Salary Range: The typical pay range for this role is: USD $70,000/Yearly - $85,000/Yearly. Factors that may affect pay within or outside of this range may include but not limited to geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits: Medical, dental, Vision, Life, PTO, Holidays, 401(k) benefits and ancillaries may be available for eligible WCT employees and may vary depending on the nature of your employment. WCT will accept applications and processes offers for these roles until the role is filled. Equal Employment Opportunity Declaration: WCT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
    $70k-85k yearly 1d ago
  • Provisioning Support Specialist

    Boeing 4.6company rating

    Help desk analyst job in Seattle, WA

    At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. We are Boeing Global Services (BGS) Engineering team creating and implementing innovative technologies that make the impossible possible and enabling the future of aerospace. We provide engineering design and support, including aftermarket modifications, and are innovating to make product and services safety even stronger. Join us and put your passion, determination, and skill to work building the future! #TheFutureIsBuiltHere #ChangeTheWorld Job Description: Boeing Talent Acquisition is currently seeking a Provisioning Support Specialist to become part of the Commercial Provisioning Services team in Seattle, WA. Provisioning Services is responsible for supporting airlines with part-provisioning data and training in preparation for the introduction of new airplanes into their fleet. Working with a team of engineers and techs, the Provisioning Support Specialist supports the production and delivery of the Recommended Spare Parts List (RSPL) and Miscellaneous Provisioning Products (MPP) using proprietary computing applications as well as standard office applications. The ideal candidate will have high attention to detail and accuracy along with strong proofreading skills. Candidate should be comfortable with digital platforms and learning new software. Candidate will need to be a consummate team player, who works well with subject matter experts and others toward a common goal. Achieving results is what matters most, not who gets the credit. Having the ability to work independently, prioritize and complete work assignments in a timely manner will be a plus. Having strong communication skills with the ability to interact positively with diverse individuals at all levels, will serve this candidate well in this position. Position Responsibilities: Assist engineers in generating RSPL working data files as well as final production copies using Boeing software and Microsoft Office products Input, edit and format data to engineers' specifications to produce customized, viable work copies and final airline customer deliverables Review and proofread drafts as well as final engineering documentation supplied to the airline customer Develop and maintain Miscellaneous Provisioning Products such as Standards Lists, Lease Lists, Bulk & Raw Material recommendations, and others, and produce final data packages for delivery to customers Provide technical support for airline customers in response to requests for information on Miscellaneous Provisioning Products Manage and communicate project deadlines, status updates and workflow questions Maintain current and archival data files Other team support duties as assigned Basic Qualifications (Required Skills/Experience): Experience using Microsoft Excel, Word and PowerPoint Experience reading and interpreting engineering drawings, technical publications or specifications Preferred Qualifications (Desired Skills/Experience): Bachelor of Science Degree Aircraft Mechanic experience Experience using Microsoft Access and Adobe Acrobat Current Airframe & Powerplant (A&P) License Experience editing technical documents Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies . Union: This is a union-represented position. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: $68,850 - $93,150 Applications for this position will be accepted until Dec. 31, 2025 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Relocation Relocation assistance is not a negotiable benefit for this position. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
    $68.9k-93.2k yearly Auto-Apply 2d ago
  • IT Support Specialist

    Helion Energy 3.7company rating

    Help desk analyst job in Everett, WA

    About Helion We are a fusion power company based in Everett, WA, with the mission to build the world's first fusion power plant, enabling a future with unlimited clean electricity. Our vision is a world with clean, reliable, and affordable energy for everyone. Since Helion's founding in 2013, we have raised over $1 billion from long-time investors such as Sam Altman, Mithril, and Capricorn Investment Group as well as new investors SoftBank and Lightspeed to propel us forward. Our last prototype, Trenta, completed 10,000 high-power pulses and reached plasma temperatures of 100 million degrees Celsius (9 keV). We are now operating Polaris, our next prototype on the path to the world's first fusion power plant. This is a pivotal time to join Helion. You will tackle real-world challenges with a team that prizes urgency, rigor, ownership, and a commitment to delivering hard truths - values essential to achieving what no one has before. Together, we will change the future of energy, because the world can't wait. What You Will Be Doing: As an IT Support Specialist, you will provide frontline technical support, helping employees resolve hardware, software, and network issues quickly and efficiently. This role serves as the first point of contact for IT-related problems, ensuring smooth day-to-day operations. You will report to the IS&T Operations Manager, and this is an onsite role located at our Everett office. Respond to IT service requests via phone, email, or ticketing systems Diagnose and resolve issues with desktops, laptops, mobile devices, printers, and peripherals Install, configure, and support operating systems (Windows, mac OS, Linux) and applications (Microsoft Office, email clients, collaboration tools) Assist with password resets, user account provisioning, and access permissions Record issues, resolutions, and escalate complex problems to higher-level support teams Provide clear communication and maintain a professional, helpful attitude with end users Perform routine updates, patches, and preventive maintenance tasks Required Skills: 5+ years of IT support experience Technical knowledge: Familiarity with operating systems, networking basics (TCP/IP, DNS, DHCP), and common enterprise applications Problem-solving skills: Ability to quickly identify issues and apply logical troubleshooting steps Communication skills: Strong verbal and written communication to explain solutions clearly to non-technical users Customer service orientation: Patience and empathy when assisting users Certifications (preferred): CompTIA A+, ITIL Foundation, or Microsoft Certified Desktop Support Technician #LI-Onsite Total Compensation and Benefits Helion's compensation package includes a competitively benchmarked base salary, meaningful equity grants, and comprehensive benefits. Final compensation is determined through a holistic evaluation of your experience, qualifications, and our commitment to internal equity - ensuring fairness and transparency across our teams. We are committed to fostering a fair and equitable environment in every aspect of our operations, including compensation. This is a non-exempt hourly role. Hourly Pay Rate $30 - $40 USD Benefits Our total compensation package includes benefits, including but not limited to: • Medical, Dental, and Vision plans for employees and their families • 31 Days of PTO (21 vacation days and 10 sick days) • 10 Paid holidays, plus company-wide winter break • Up to 5% employer 401(k) match • Short term disability, long term disability, and life insurance • Paid parental leave and support (up to 16 weeks) • Annual wellness stipend Helion is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need assistance or an accommodation during the interview process, please let us know.
    $30-40 hourly Auto-Apply 34d ago
  • Technical Support Specialist

    Lake Washington School District 4.8company rating

    Help desk analyst job in Washington

    Technology/Technical Support Specialist DESCRIPTION 8.0 hours per day / 12-month position Shift: Approx.7:00 a.m. - 5:00 p.m. (8 hour staggered shifts subject to change based on the needs of the organization) Location: Resource Center Salary/Hourly rate: $36.30/hour (SC11SEIU Salary Schedule) This position is eligible for membership in the Service Employees International Union No. 925 (SEIU). SUMMARY Under supervision, responds to helpdesk tickets for a wide variety of simple-to-complex technology problems on standard and non-standard district technology including networked computers, software, classroom and meeting room hardware, and other instructional and business system technology. Installs, removes, and repairs software and hardware. Performs technology deployments, moves, updates, and maintenance. PRIORITY APPLICATION DATE: This position is open until filled with first consideration given to applications received by December 1, 2025 EDUCATION, EXPERIENCE AND CERTIFICATION REQUIREMENTS: • High school diploma or equivalent required. • Technology degree or certification recommended • A+ or N+ or other MCDST track certification recommended or equivalent experience • WA State driver's license • Must pass criminal background check. WORKING ENVIRONMENT: This job is performed in a temperature controlled office environment. May travel between multiple buildings. The usual and customary methods of performing the functions of this job require the following physical demands: Frequent keyboarding and mousing throughout shift. Occasionally sit, twist, and lift, occasionally carry up to 40 pounds, occasionally climb a ladder and/or reach above shoulder level. Generally the job requires 40% sitting, 15-25% walking, and 35-45% standing. External and Internal Applicants: Submit an online application @ ****************************** and apply to this posting. A letter of interest and resume are encouraged in addition to the application materials and should be uploaded to the application under the ATTACHMENTS page. You may attach up to three letters of recommendation if desired. FINALISTS WILL BE CONTACTED FOR AN INTERVIEW Please review LWSD Human Resources Employment Policies, which includes our non-discrimination policy. We are not able to sponsor employment at this time. Lake Washington School District is committed to building an inclusive, equitable, and welcoming environment for all students and staff. We welcome candidates from all backgrounds and life experiences who share our commitment to educational excellence and equity. We especially encourage applications from individuals who have been historically underrepresented in education. LAKE WASHINGTON SCHOOL DISTRICT IS A SMOKE-FREE WORKPLACE. Attachment(s): Technical Support Specialist - 2025.pdf
    $36.3 hourly 33d ago
  • Help Desk Support

    Riverview 4.5company rating

    Help desk analyst job in Vancouver, WA

    You will find a lot more at Riverview Bank! Finding a place to grow, contribute and make a difference is what you will find working with us - it's about you! We are looking for team members with vision, leadership, and that special can-do spirit. Riverview Bank strongly believes in investing in our team members, and in the communities we serve. SUMMARY Provides computer support to employees in all departments and branches. The pay range this position is between $21.00 and $30.00 an hour. The specific rate offered will depend on several factors including but not limited to applicant's skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Assists users to resolve computer related problems such as inoperative hardware or software. Assist users with logon issues. Computer hardware and software maintenance and installation. Writes project reports and documentation for new or modified software and hardware. Diagnose PC, LAN, WAN and data communication problems. Performance monitoring, security, file maintenance and backup/recovery as it relates to microcomputers. Assists department staff with application customization. Assists with work projects such as converting to new hardware or software. Makes recommendations for improvements in computer system. Evaluates and tests vendor supplied software packages for compatibility with existing system, ease of use, and whether software meets user needs. Participates in and completes training objectives with passing scores. Follow all Riverview policies and procedures. RELATIONSHIPS Daily contact with Supervisor to receive direction and discuss department issues. Daily contact with IT department staff. Frequent contact with other departments/branches to provide assistance and support. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree (A. A.) or equivalent from two-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience. SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in a timely manner. OTHER Accurate data input; at least 30 wpm. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions . Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings. Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team. Including, but not limited to the candidate hired for a position.
    $21-30 hourly 60d+ ago
  • Help Desk Technician Mid-level - Active Top Secret Required

    GDIT

    Help desk analyst job in Washington

    Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Customer Service, Information Technology (IT) Support, Microsoft Office Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation's capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better. Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. At GDIT, people are our differentiator. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better. HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT: Providing a high level of technical support and service to our onsite and remote customers. Demonstrating attention to detail, problem solving, and desire to provide a great customer experience. Delivering excellent customer service via phone, chat, email, tickets and deskside support. Supporting on-site installation and repair of desktops, notebooks, printers, iPads, and peripherals. Troubleshooting and resolving issues with both Microsoft Windows and MacOS. Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes. Supporting Microsoft Office 365 and Active Directory products. Documenting and tracking customer incidents and requests via ticketing management system. Following resolution process and efficiently escalating tickets to appropriate teams when applicable. Isolating and resolving issues with individual workstations. Serving as subject matter expert to answer questions about hardware and software related issues. Using advanced skills to set up shared drives, map network drives, install and update software, etc. WHAT YOU'LL NEED TO SUCCEED: Required Experience: Associates' Degree in IT related discipline and a minimum of 5 years of related experience. Required Technical Skills: Technical support, networking, application support, problem solving. Required Certifications: CompTIA Security+ required within 6 months of start date Security Clearance Level: Active Top Secret with SCI Eligibility Required Skills and Abilities: Excellent verbal and written communication, collaborative and adaptable. Must be able to pass a basic English Language assessment test. Location: On Customer Site, Washington, District of Columbia The likely hourly rate for this position is between $34.35 - $46.47. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Onsite Work Location: USA DC Washington Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
    $34.4-46.5 hourly Auto-Apply 14d ago
  • B-Level Technician

    Wagstaff Inc. 4.4company rating

    Help desk analyst job in Spokane Valley, WA

    The Applied Technologies division at Wagstaff specializes in the engineering and fabrication of stainless steel gloveboxes for the nuclear industry. Our team is growing in this division! Pay: $26.00 - $38.00 per hour*, depending on experience *Pay includes shift differential & premium Sign-On Bonus: $5,000 (terms & conditions apply) As an employee of Wagstaff, youll enjoy: Paid non-working holidays Monthly, site-wide BBQs Up to 8% retirement contribution Annual bonus program 1200 Sqft onsite gym, accessible 24/hrs a day Family-friendly, company-wide events To review our full benefits summary, please visit https://www.wagstaff.com/Wagstaff/Careers.htm Want to learn more about Wagstaff? Join us for a virtual tour! https://www.careerexplorenw.org/fieldtrip?tour=Wagstaff Job Summary Ensure that quality standards are met by assessing products and processes to specified criteria using defined processes. Participate in the improvement of quality standard processes as they pertain to manufactured products, team and company processes and procedures, the plant, and employees. Primary Job Responsibilities Perform weld and NDE (VT/PT/MT/UT) inspections on various stainless steel weldments and fabricated equipement Inspect and report on materials, services, processes, and products using measuring instruments and techniques to ensure conformance with the companys quality standards Enter data and maintain paper and electronic quality records where required Participates in problem solving and continuous improvement projects Represent Wagstaff when interacting with auditors, customers, suppliers and visitors Communicate with customers and suppliers on quality-related issues as directed by the Quality Assurance Manager Prepare inspection sheets Collect, monitor, organize, report, and distribute data as it relates to quality functions of Wagstaff Prepare and present reports Assist with specialized inspections as it correlates with individual certifications. Abide by company policies In order to achieve business objectives, work weeks in excess of 40 hours may be required Other duties as assigned Requirements: Candidates must have at least 2 years of dimensional and NDE inspection experience Ability to read blueprints and mechanical inspection skills, experience/training in Geometric Dimensioning and Tolerance (GD&T) Candidates must have vision capable of reading a Jaeger Number 1 or equivalent type and size letter at no less than 12 inches (natural or corrected vision). Candidates cannot be color blind Candidates must be physically able to perform inspections in a manufacturing environment, including the operation of overhead cranes, jibs, and forklifts, after undergoing company training Proficient in the use of Microsoft Office business software Detail-oriented, accurate, and thorough Preferred candidate qualifications: Current AWS Certified Weld Inspector (CWI) with NDE Level II credentials (VT/PT/MT/UT) or the ability to quickly acquire NDE Level II credentials with company-provided training. Experience with AWS D1.1 & 1.6 and ASME Section VIII & B31.3 weld inspections highly desirable. Experience with stainless fabrication highly desirable. Working Environment While performing the duties of this job, work is performed primarily in an adequately lit, well ventilated, climate controlled general office environment. Close computer work is regularly required. The work usually involves minimal physical exertion. The noise level in the general office environment is usually moderate. This job may require occasional or more frequent interaction with employees on the manufacturing shop floor. While on the shop floor, the employee may be exposed to fumes, airborne particles, toxic or caustic chemicals, risks of moving equipment and parts, and other risks associated with a manufacturing environment. Because of this environment and associated risks, coordination with shop floor managers/employees may be necessary before entering the shop floor, and use of job appropriate personal protective equipment and clothing is required on the shop floor. The noise level on the shop floor is often loud. Employment at Wagstaff is dependent on successfully passing a company-paid drug screening and background check upon hire. Benefits eligibility is subject to the terms and conditions of the applicable policies, plans and programs of Wagstaff. Wagstaff, Inc. is an Equal Opportunity/Affirmative Action employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law. PM22 Compensation details: 24-40 Hourly Wage PI7a8272dafd35-31181-38839668
    $26-38 hourly 7d ago
  • Technical/Resource Support Specialist

    Ascensus Global 4.3company rating

    Help desk analyst job in Lewisville, WA

    ABOUT US: Ascensus Global, Inc. (formerly MultiLingual Solutions, Inc.) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 21 years of successful experience providing professional language services, foreign language and cultural training, and analysis support to a broad client base consisting of more than 40 U.S. military and intelligence customers, as well as over 2,000 civilian government, commercial and non-profit organizations in various fields. With ISO 9001:2015 and 17100:2015 certifications, AGI provides services in more than 100 languages, employing innovative technologies and methodologies and applying best practices from both the Government and commercial arenas to advance each customer's unique communication and operational objectives throughout the U.S. and across the globe. POSITION SUMMARY: AGI is seeking two (2) Technical and Resource Support Specialist in JBLM in WA to support a country-wide language training contract. The Technical/Resource Specialist is responsible for providing customer service, administrative support, and resource/facilities functions 100% of the time. *This contract is pending award. Requirements ESSENTIAL RESPONSIBILITIES: Provide customer service support (in person, via email or phone), which includes assisting customers in the selection and checkout of materials and orientation to the use of language facility equipment upon request from customers. Provide support to staff and instructors with such administrative functions to include but not limited to copying support, typing, duplication of classroom materials such as audio and video tapes, training aids and classroom set up and tear down, arranging supplies and training aid support. Schedule facilities and distance learning delivery to include monitoring the use of the computer lab/language lab. Control and maintain an extensive inventory of materials, publications and equipment. Generate reports on attendance, inventories and scheduling. Install and configure devices such as scanners, printers, and keyboards upon consultation with local network administrators. Provide expertise in Automated Visual (AV) technologies, general multi-media equipment, interactive whiteboards and touchscreens, language lab equipment, CD burners, scanners, satellite communications equipment, digital cameras and digital video cameras, video capture software and hardware utilities, and sound recording equipment and software. Provide generalized instruction on the operation and use of such equipment on an ad hoc basis. Provide expertise in the installation and use of office software, such as MS Office suite products, data management program, educational and foreign language software, particularly with the installation and use of foreign fonts. Review and test software packages for potential use in projects and operations and maintain up to date knowledge of computer technology and recommend upgrades and new equipment as necessary. Provide expertise with authoring software to include the ability to design screen pages for web-based lessons, develop and use templates, import audio and video media, create hyperlinks and linking sound files, edit technology aspects of lessons, create navigation tools and strategies, manipulate fonts and use font development software, and develop keyboard layouts for foreign fonts when necessary. Provide technical expertise to all staff, teachers, and students with computer/technology and language laboratory issues. Provide expertise in managing and maintaining a web site, using current HTML-based authoring tools. Configure and manage language learning telecommunications links comprised of satellite television broadcasts, teleconferencing, video conferencing, and Internet distance learning programs. SECURITY CLEARANCE: All personnel hired are required to possess and maintain a favorably adjudicated National Agency Check with Inquiries (NACI) investigation as a condition of employment. QUALIFICATIONS: U.S. citizenship. Minimum 1 year of technical and resource support experience. Familiarity with foreign languages and/or training. PREFERRED QUALIFICATIONS: Experience supporting a language training contract. 3 years of technical and resource support experience. WORK ENVIRONMENT: 8-hour shifts. PAY RANGE: Pay Range: $85,000 - $95,000 Ascensus Global Inc. (AGI) pay range and level are general guidelines for this job. Several factors, including education, geographic location, contract labor categories, experience, knowledge, skills, and abilities, or market data, determine the final salary. BENEFITS: Our benefits package includes health and welfare options (medical, dental, vision, and health savings account), short and long-term disability, company-paid life insurance, additional voluntary coverage, a 401(k) plan with company match, paid time off, and holiday pay. AGI is committed to equal employment opportunity without regard to race, color, ethnicity, national origin, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion, disability, military/veteran status, or any other characteristic or condition protected by federal, state, or local laws. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination regardless of their physical/mental disability or veteran status.
    $85k-95k yearly 60d+ ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Help desk analyst job in Washington

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $30k-41k yearly est. 2d ago
  • IT Helpdesk Technician

    Us Tech Solutions 4.4company rating

    Help desk analyst job in Seattle, WA

    Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA. Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff. Additional Information All your information will be kept confidential according to EEO guidelines.
    $38k-57k yearly est. 2h ago
  • Help Desk Support

    Riverview Bancorp Inc. 4.3company rating

    Help desk analyst job in Vancouver, WA

    You will find a lot more at Riverview Bank! Finding a place to grow, contribute and make a difference is what you will find working with us - it's about you! We are looking for team members with vision, leadership, and that special can-do spirit. Riverview Bank strongly believes in investing in our team members, and in the communities we serve. SUMMARY Provides computer support to employees in all departments and branches. The pay range this position is between $21.00 and $30.00 an hour. The specific rate offered will depend on several factors including but not limited to applicant's skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Assists users to resolve computer related problems such as inoperative hardware or software. Assist users with logon issues. * Computer hardware and software maintenance and installation. * Writes project reports and documentation for new or modified software and hardware. * Diagnose PC, LAN, WAN and data communication problems. * Performance monitoring, security, file maintenance and backup/recovery as it relates to microcomputers. * Assists department staff with application customization. * Assists with work projects such as converting to new hardware or software. * Makes recommendations for improvements in computer system. * Evaluates and tests vendor supplied software packages for compatibility with existing system, ease of use, and whether software meets user needs. * Participates in and completes training objectives with passing scores. * Follow all Riverview policies and procedures. RELATIONSHIPS * Daily contact with Supervisor to receive direction and discuss department issues. * Daily contact with IT department staff. * Frequent contact with other departments/branches to provide assistance and support. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree (A. A.) or equivalent from two-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience. SKILLS * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. * Ability to write reports and business correspondence. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in a timely manner. OTHER Accurate data input; at least 30 wpm. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings. Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team. Including, but not limited to the candidate hired for a position.
    $21-30 hourly 60d+ ago
  • IT System Administrator - Berlin

    Acme Corporation 4.6company rating

    Help desk analyst job in Washington

    The IT Administrator will be a part of the CYREN IT Team, providing user support, and assisting with installation and maintenance of the CYREN global IT Infrastructure Responsibilities: Administration and maintenance of a heterogeneous IT infrastructure, with Windows Clients, Linux Servers and Microsoft Infrastructure (AD, DNS, DHCP, Exchange, Lync) Manage installation, configuration, setup, testing, troubleshooting, documentation, and decommissioning of servers and associated equipment and hardware (First & Second Level-Support to the user during their daily work) Perform system backups and restoration of systems as required in accordance with the CYREN policies and procedures Perform configuration management, testing and troubleshooting of all systems Provide the necessary expertise to ensure all system nodes and supporting networks are maintained in an operational state Recommend organization-wide standards and best practices including developing policies and procedures Provide status updates and reports as needed Rollout and maintain PCs/Notebooks/Servers Requirements: At least 7 years of experience with user support / system administration Very good knowledge of Microsoft Windows Environments: Windows Clients, Office 2010/2013, Windows Server 2008/2012, Infrastructure Services (Active Directory, DNS, DHCP, WINS, GPO, Exchange, Lync, SharePoint) Extensive knowledge of server, PC and associated equipment (printers, VOIP phone devices) Experience with various software products (i.e., Symantec Backup Exec or NetBackup, McAfee) Excellent interpersonal and verbal communication skills Must be flexible and be a “team player” Preferred experience, but not required: Configure/integrate/maintain Linux systems in Microsoft environments Configure/integrate/maintain network equipment (e.g. Cisco, Juniper, Lancom, Checkpoint) and Storage Area Network (SAN)/Network Area Storage (NAS) Software packaging and automated rollout/OS Installation Education: Finished apprenticeship in the IT area Other: Fluent German and English -oral and written communication skills Position Overview The IT Administrator will be a part of the CYREN IT Team, providing user support, and assisting with installation and maintenance of the CYREN global IT Infrastructure Responsibilities: Administration and maintenance of a heterogeneous IT infrastructure, with Windows Clients, Linux Servers and Microsoft Infrastructure (AD, DNS, DHCP, Exchange, Lync) Manage installation, configuration, setup, testing, troubleshooting, documentation, and decommissioning of servers and associated equipment and hardware (First & Second Level-Support to the user during their daily work) Perform system backups and restoration of systems as required in accordance with the CYREN policies and procedures Perform configuration management, testing and troubleshooting of all systems Provide the necessary expertise to ensure all system nodes and supporting networks are maintained in an operational state Recommend organization-wide standards and best practices including developing policies and procedures Provide status updates and reports as needed Rollout and maintain PCs/Notebooks/Servers Requirements: At least 7 years of experience with user support / system administration Very good knowledge of Microsoft Windows Environments: Windows Clients, Office 2010/2013, Windows Server 2008/2012, Infrastructure Services (Active Directory, DNS, DHCP, WINS, GPO, Exchange, Lync, SharePoint) Extensive knowledge of server, PC and associated equipment (printers, VOIP phone devices) Experience with various software products (i.e., Symantec Backup Exec or NetBackup, McAfee) Excellent interpersonal and verbal communication skills Must be flexible and be a “team player” Preferred experience, but not required: Configure/integrate/maintain Linux systems in Microsoft environments Configure/integrate/maintain network equipment (e.g. Cisco, Juniper, Lancom, Checkpoint) and Storage Area Network (SAN)/Network Area Storage (NAS) Software packaging and automated rollout/OS Installation Education: Finished apprenticeship in the IT area Other: Fluent German and English -oral and written communication skills
    $72k-96k yearly est. 60d+ ago

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What are the top employers for help desk analyst in WA?

ASM Research, An Accenture Federal Services Company

Cayuse Holdings

GD Information Technology

GDIT

Top 8 Help Desk Analyst companies in WA

  1. CoreWeave

  2. Protingent

  3. System One

  4. The Salvation Army

  5. ASM Research, An Accenture Federal Services Company

  6. Cayuse Holdings

  7. GD Information Technology

  8. GDIT

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