Help desk assistant demographics and statistics in the US
Help desk assistant demographics research summary. Zippia estimates help desk assistant demographics and statistics in the United States by using a database of 30 million profiles. Our help desk assistant estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about help desk assistants after extensive research and analysis:
- There are over 54,460 help desk assistants currently employed in the United States.
- 46.6% of all help desk assistants are women, while 53.4% are men.
- The average help desk assistant age is 42 years old.
- The most common ethnicity of help desk assistants is White (54.8%), followed by Hispanic or Latino (15.8%), Black or African American (12.2%) and Asian (11.5%).
- Help desk assistants are most in-demand in Little Rock, AR.
- Hartford, CT pays an annual average wage of $43,209, the highest in the US.
- In 2022, women help desk assistants earned 95% of what men earned.
- New Jersey is the best state for help desk assistants to live.
- Help desk assistants are 58% more likely to work at education companies in comparison to private companies.
On this page
Help desk assistant demographics by:
Help desk assistant gender statistics
46.6% of help desk assistants are women and 53.4% of help desk assistants are men.
- Male, 53.4%
- Female, 46.6%
Help desk assistant gender ratio
| Gender | Percentages |
|---|---|
| Male | 53.4% |
| Female | 46.6% |
Help desk assistant gender pay gap
Women earn 95¢ for every $1 earned by men
Male income
$30,194
Female income
$28,610
Help desk assistant gender ratio over time
This data breaks down the percentage of men and women in help desk assistant positions over time. Currently, 46.6% of help desk assistants are female.
Help desk assistant gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 46.87% | 53.13% |
| 2011 | 48.08% | 51.92% |
| 2012 | 49.88% | 50.12% |
| 2013 | 50.55% | 49.45% |
| 2014 | 51.04% | 48.96% |
| 2015 | 53.35% | 46.65% |
| 2016 | 53.53% | 46.47% |
| 2017 | 53.41% | 46.59% |
| 2018 | 54.37% | 45.63% |
| 2019 | 52.64% | 47.36% |
| 2020 | 53.31% | 46.69% |
| 2021 | 53.37% | 46.63% |
Help desk assistant related jobs gender ratio
We compared help desk assistants with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Help Desk Assistant | 53% | 47% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Help desk assistant demographics by race
The most common ethnicity among help desk assistants is White, which makes up 54.8% of all help desk assistants. Comparatively, 15.8% of help desk assistants are Hispanic or Latino and 12.2% of help desk assistants are Black or African American.
- White, 54.8%
- Hispanic or Latino, 15.8%
- Black or African American, 12.2%
- Asian, 11.5%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.3%
Help desk assistant race
| Help desk assistant race | Percentages |
|---|---|
| White | 54.8% |
| Hispanic or Latino | 15.8% |
| Black or African American | 12.2% |
| Asian | 11.5% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.3% |
Help desk assistant race and ethnicity over time
See how help desk assistant racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Help desk assistant race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.38% | 12.61% | 8.06% | 12.86% |
| 2011 | 64.08% | 12.70% | 8.20% | 12.37% |
| 2012 | 62.81% | 12.94% | 8.45% | 13.01% |
| 2013 | 61.75% | 12.18% | 9.26% | 13.39% |
| 2014 | 61.46% | 12.39% | 8.91% | 14.09% |
| 2015 | 61.36% | 11.85% | 10.09% | 13.98% |
| 2016 | 61.15% | 11.82% | 10.06% | 13.87% |
| 2017 | 60.37% | 11.48% | 10.52% | 14.28% |
| 2018 | 60.48% | 11.44% | 10.61% | 14.01% |
| 2019 | 58.67% | 11.36% | 11.31% | 15.14% |
| 2020 | 56.63% | 11.93% | 11.09% | 15.30% |
| 2021 | 54.77% | 12.17% | 11.46% | 15.83% |
Help desk assistant wage gap by race
According to our data, asian help desk assistants have the highest average salary compared to other ethnicities. Black or african american help desk assistants have the lowest average salary at $27,616.
| Ethnicity | Salary |
|---|---|
| Unknown | $28,518 |
| White | $29,625 |
| Black or African American | $27,616 |
| Asian | $37,443 |
| Hispanic or Latino | $28,726 |
Average help desk assistant age
See how the average age of help desk assistants varies based on ethnicity and gender.
Male
Female
Help desk assistant age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Help desk assistant age breakdown
The average age of help desk assistants is 40+ years years old, representing 56% of the help desk assistant population.
Help desk assistant age breakdown
| Help Desk Assistant Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Help desk assistant educational attainment
The most common degree for help desk assistants is bachelor's degree, with 51% of help desk assistants earning that degree. The second and third most common degree levels are associate degree degree at 22% and associate degree degree at 16%.
- Bachelor's, 51%
- Associate, 22%
- High School Diploma, 16%
- Diploma, 5%
- Other Degrees, 6%
Help desk assistants by degree level
| Help desk assistant degree | Percentages |
|---|---|
| Bachelor's | 51% |
| Associate | 22% |
| High School Diploma | 16% |
| Diploma | 5% |
| Other Degrees | 6% |
Help desk assistant jobs you might like
Help desk assistant wage gap by degree level
According to the data, help desk assistants with a Master's degree earn more than those without, at $42,166 annually. With a Doctorate degree, help desk assistants earn a median annual income of $38,119 compared to $31,098 for help desk assistants with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $42,166 |
| High School Diploma or Less | $24,472 |
| Bachelor's Degree | $31,098 |
| Doctorate Degree | $38,119 |
| Some College/ Associate Degree | $25,650 |
Help desk assistant employment statistics
Most help desk assistants work for a education in the education industry.
Company size where help desk assistants work
Below, you can see the size of companies where help desk assistants work.
Help desk assistant jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 22% |
| 500 - 1,000 employees | 15% |
| 1,000 - 10,000 employees | 32% |
| > 10,000 employees | 16% |
Help desk assistant jobs by company type
Employees with the help desk assistant job title have their preferences when it comes to working for a company. For instance, most help desk assistants prefer to work at education companies over private companies.
Help desk assistant jobs by sector
| Company type | Percentages |
|---|---|
| Education | 58% |
| Public | 14% |
| Private | 25% |
| Government | 3% |
Help desk assistant jobs by industry
The most common industries for help desk assistants are education, retail and technology.
Help desk assistant industry statistics
| Industry | Percentages |
|---|---|
| Education | 51% |
| Fortune 500 | 9% |
| Retail | 6% |
| Technology | 6% |
| Health Care | 4% |
| Professional | 4% |
| Government | 3% |
| Manufacturing | 3% |
| Finance | 3% |
| Media | 2% |
| Non Profits | 2% |
| Insurance | 2% |
| Energy | 1% |
| Telecommunication | 1% |
| Start-up | 1% |
| Construction | 1% |
| Transportation | 1% |
| Hospitality | 1% |
Help desk assistant turnover and employment statistics
Help desk assistant unemployment rate over time
The unemployment rate for help desk assistants between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Help desk assistant unemployment rate by year
| Year | Help desk assistant unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average help desk assistant tenure
The average help desk assistant stays at their job for 1-2 years, based on the 3,912 help desk assistants resumes in Zippia's database.
Help desk assistant tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 34% |
| 1-2 years | 35% |
| 3-4 years | 13% |
| 5-7 years | 11% |
| 8-10 years | 4% |
| 11+ years | 5% |
Help desk assistant LGBT ratio compared to similar jobs
Review the percent of help desk assistants that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Telecommunications System Analyst | 7.31% | 24,554 |
| Senior SAP Consultant | 8.42% | 58,797 |
| Engineer Of System Development | 8.46% | 363,626 |
| Senior Information Security Consultant | 8.59% | 115,978 |
| X-Ray Service Engineer | 9.03% | 21,933 |
| Quality Analyst/Technical Writer | 10.54% | 147,649 |
| Help Desk Assistant | 10.88% | - |
Similar help desk assistant jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Telecommunications System Analyst | 7.31% | 24,554 |
| Senior SAP Consultant | 8.42% | 58,797 |
| Engineer Of System Development | 8.46% | 363,626 |
| Senior Information Security Consultant | 8.59% | 115,978 |
| X-Ray Service Engineer | 9.03% | 21,933 |
| Quality Analyst/Technical Writer | 10.54% | 147,649 |
Foreign languages spoken by help desk assistants
The most common foreign language among help desk assistants is Spanish at 47.5%. The second-most popular foreign language spoken is French at 9.8% and Japanese is the third-most popular at 6.6%.
- Spanish, 47.5%
- French, 9.8%
- Japanese, 6.6%
- Mandarin, 6.0%
- Chinese, 3.8%
- Other, 26.3%
Help desk assistant languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 47.5% |
| French | 9.8% |
| Japanese | 6.6% |
| Mandarin | 6.0% |
| Chinese | 3.8% |
| Other | 26.3% |
