Help desk assistant job description

Tier 1 Help Desk/Computer Operator/Customer Assistant

NASA Shared Services Center - Stennis, MS

Full-time 40 hour/week position: M-F

Rate: $15.28/hr + $4.54 Health and Welfare per hour (if H&W isn't used towards benefits costs, it is automatically put into a 401k savings account for you on your behalf)

Hours:

Shift - Monday-Friday; 1pm to 9:30PM

The site supported is 24x7x365 so the chosen candidates may be asked to work other hours to cover for absences or high-volume activities

IT Coalition, Inc. is a Service Disabled Veteran Owned Small Business (SDVOSB) focused on providing information technology, information security, and business and financial services to the Federal Government. IT Coalition is located in Alexandria, VA and offers an outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

The NASA Shared Services Center's (NSSC) mission is to provide timely, accurate, high quality, cost-effective, and customer-focused support for selected NASA business and technical services . IT Coalition is currently searching for a several Tier 1 Service Desk Support Assistants to provide Helpdesk support to NASA end users.

ESSENTIAL JOB FUNCTIONS:

Troubleshoot and resolve IT issues for NASA customers contacting the NASA Enterprise Service Desk via telephone, e-mail and web.

• Provide Tier 1 support for NASA IT services including but not limited to desktop, mobile devices, networks, and password resets.
• Document all support activity in ServiceNow tracking system.
• Troubleshoot and resolve IT issues for NASA customers contacting the NASA Enterprise Service Desk via telephone, e-mail and web.

Required:

• High School Diploma
• Some IT experience geared towards Tier 1 helpdesk duties

Other Qualifications:

• Customer Service skills are required
• Strong analytical and problem solving skills
• Strong interpersonal skills for communicating with internal and external personnel of all levels
• Ability to multi-task and work independently with minimal supervision
• Ability to keep sensitive and confidential material private
• US Citizenship required due to background check requirements

• 3 months work related experience preferred

OTHER:

• Must be ServSafe-certified or have the ability to be certified
• Must possess a valid driver’s license with an acceptable driving record

ADA REQUIREMENTS:

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose an undue hardship on the company.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

PHYSICAL ACTIVITIES :

• Reading, writing and communicating fluently in English
• Hearing and speaking to express ideas and/or exchange information in person or over the telephone
• Seeing to read labels, posters, documents, PC screens, etc.
• Sitting, standing, moving about or walking for occasional or frequent periods of time
• Dexterity of hands and fingers to operate a computer keyboard, kitchen equipment and utensils
• Kneeling, bending at the waist, stooping and reaching overhead
• Retrieving and storing files and supplies; occasionally carrying and/or lifting up to 50 lbs.

WORKING CONDITIONS:

• Campus and cafeteria setting
• Indoor and outdoor environment
• Exposure to heat from ovens, burners and steam trays; exposure to cleaning products, fumes, etc.
• Exposure to cutting and slicing equipment and machines with moving parts
• Exposure to high noise levels from kitchen equipment and students at meal times
• May be required to work a flex schedule to include evenings and/or weekends

Federal Work Study student workers assist various departments per the approved positions below. All work performed must be in the context of assisting students.

Approved positions include Activity Assistant, Career Services Student Assistant, Clinical Compliance Assistant, IT/Lab/Help Desk Student Assistant, Library Student Assistant, Registrar Support, Research Assistant, Resident Hall Advisor/Assistants, Student Finance Student Assistant, Student Services Assistant, Academic Support Student Assistant (Tutor/Peer Advisor).
Greets students and assist in answering general questions.

Assists students with transcripts, schedule and course changes, and demographic changes.

Assists students in the appeals process, Graduation Petition process, registration process, adds and drops, and withdrawals.

Monitors student central appointments during peak registration times. Sets appointments for students with Deans, Chairs, faculty, Student Finance, etc.

Assists with student related campus events and organizations, job fairs, Senior Project and other special projects related specifically to students.

Assists students in the Library with research projects and locating web based and publication resources.

Provides academic assistance and tutoring to students.

Completes other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Must be an enrolled student within one of the Adtalem family of Institutes.

High School diploma or equivalent

Current Student in good standing and possess a GPA of 2.5 or higher

Must be enrolled in a minimum of six credits per semester

FWS fund eligible

Computer skills and customer service attitude is critical

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. We're 99,000 strong, with 31,000 students and 68,000 alumni armed with the skills, passion, and determination to make a difference in today's complex healthcare environment. By living Chamberlain Care , we've built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 campuses and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

Commitment to Diversity and Inclusion

We pride ourselves in nurturing a culture that encourages everyone to bring their full selves to work each day. To us, diversity and inclusion needs to be intentional to be impactful. We don't just welcome differences, we celebrate them. #WeAreAdtalem

To learn more about our commitment to Diversity and Inclusion, click here to visit our Diversity page.

Req Number: 2022-124130

Department: Academics

FLSA U.S./Global Status: U.S. - Non-Exempt

External Company Name: Chamberlain College of Nursing

Post End Date: 12/22/2022