In exchange for their expertise, help desk associates earn an average annual salary of $38,601. The minimum education requirement to start a career as a help desk associate is a high school diploma, but advanced roles require a bachelor's degree in disciplines such as computer science or other related fields. The necessary top skills for a help desk associate are the ability to provide satisfactory customer services and technical support and to make follow-up calls to clients. Help desk associates look for new ways to improve and help troubleshoot general software, internet connectivity, and login problems. They also need solid report writing skills.
In general, a help desk associate gives technical support and assistance to customers, ensuring customer satisfaction and efficiency. These services can be provided through face-to-face communication or calls. The duties of help desk associates include discussing product specifications, answering inquiries, troubleshooting problems, recommending services, coordinating with other staffs in filling and organizing documents, and maintaining records in line with company's regulations and policies.
There is more than meets the eye when it comes to being a help desk associate. For example, did you know that they make an average of $19.07 an hour? That's $39,672 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many help desk associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.
When it comes to the most important skills required to be a help desk associate, we found that a lot of resumes listed 19.1% of help desk associates included customer service, while 7.0% of resumes included technical support, and 5.0% of resumes included troubleshoot. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the help desk associate job title. But what industry to start with? Most help desk associates actually find jobs in the technology and retail industries.
If you're interested in becoming a help desk associate, one of the first things to consider is how much education you need. We've determined that 42.6% of help desk associates have a bachelor's degree. In terms of higher education levels, we found that 3.3% of help desk associates have master's degrees. Even though some help desk associates have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a help desk associate. When we researched the most common majors for a help desk associate, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on help desk associate resumes include high school diploma degrees or diploma degrees.
You may find that experience in other jobs will help you become a help desk associate. In fact, many help desk associate jobs require experience in a role such as customer service representative. Meanwhile, many help desk associates also have previous career experience in roles such as technical support specialist or sales associate.