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In exchange for their expertise, help desk associates earn an average annual salary of $38,601. The minimum education requirement to start a career as a help desk associate is a high school diploma, but advanced roles require a bachelor's degree in disciplines such as computer science or other related fields. The necessary top skills for a help desk associate are the ability to provide satisfactory customer services and technical support and to make follow-up calls to clients. Help desk associates look for new ways to improve and help troubleshoot general software, internet connectivity, and login problems. They also need solid report writing skills.

In general, a help desk associate gives technical support and assistance to customers, ensuring customer satisfaction and efficiency. These services can be provided through face-to-face communication or calls. The duties of help desk associates include discussing product specifications, answering inquiries, troubleshooting problems, recommending services, coordinating with other staffs in filling and organizing documents, and maintaining records in line with company's regulations and policies.

There is more than meets the eye when it comes to being a help desk associate. For example, did you know that they make an average of $21.8 an hour? That's $45,334 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Help Desk Associate Do

There are certain skills that many help desk associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.

Learn more about what a Help Desk Associate does

How To Become a Help Desk Associate

If you're interested in becoming a help desk associate, one of the first things to consider is how much education you need. We've determined that 49.2% of help desk associates have a bachelor's degree. In terms of higher education levels, we found that 3.8% of help desk associates have master's degrees. Even though most help desk associates have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a help desk associate. When we researched the most common majors for a help desk associate, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on help desk associate resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a help desk associate. In fact, many help desk associate jobs require experience in a role such as customer service representative. Meanwhile, many help desk associates also have previous career experience in roles such as technical support specialist or sales associate.

Help Desk Associate Career Paths

Average Salary for a Help Desk Associate

Help Desk Associates in America make an average salary of $45,334 per year or $22 per hour. The top 10 percent makes over $84,000 per year, while the bottom 10 percent under $24,000 per year.
Average Help Desk Associate Salary
$45,334 Yearly
$21.80 hourly
$24,000
10 %
$45,000
Median
$84,000
90 %

What Am I Worth?

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Help Desk Associate Education

Help Desk Associate Majors

15.8 %

Help Desk Associate Degrees

Bachelors

49.2 %

Associate

30.6 %

High School Diploma

9.3 %

Top Colleges for Help Desk Associates

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

Top Skills For a Help Desk Associate

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.1% of help desk associates listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Help Desk Associate Resume templates

Zippia allows you to choose from different easy-to-use Help Desk Associate templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Help Desk Associate resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Help Desk Associate Demographics

Help Desk Associate Gender Distribution

Male
Male
65%
Female
Female
35%

After extensive research and analysis, Zippia's data science team found that:

  • Among help desk associates, 34.7% of them are women, while 65.3% are men.

  • The most common race/ethnicity among help desk associates is White, which makes up 59.9% of all help desk associates.

  • The most common foreign language among help desk associates is Spanish at 57.4%.

Online Courses For Help Desk Associate That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Help Desk Analyst
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Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...

IT Help Desk for Beginners
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The essentials to become an IT Help Desk Technician...

ComputerCavalry: IT Help Desk Training for IT Professionals!
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Help Desk Training for IT Professionals is a 10 lecture course that provides valuable work experience to beginners in IT...

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Best States For a Help Desk Associate

Some places are better than others when it comes to starting a career as a help desk associate. The best states for people in this position are Pennsylvania, New York, Delaware, and Maryland. Help desk associates make the most in Pennsylvania with an average salary of $60,552. Whereas in New York and Delaware, they would average $60,048 and $56,067, respectively. While help desk associates would only make an average of $54,662 in Maryland, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Virginia

Total Help Desk Associate Jobs:
1,460
Highest 10% Earn:
$110,000
Location Quotient:
1.48 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New York

Total Help Desk Associate Jobs:
1,292
Highest 10% Earn:
$130,000
Location Quotient:
0.97 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Pennsylvania

Total Help Desk Associate Jobs:
1,069
Highest 10% Earn:
$129,000
Location Quotient:
0.88 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Help Desk Associates

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Top Help Desk Associate Employers

Most Common Employers For Help Desk Associate

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1JPMorgan Chase & Co.$106,674$51.2913
2Charles Schwab$94,343$45.366
3AT&T$91,958$44.216
4DXC Technology$77,249$37.145
5ManpowerGroup$76,365$36.717
6First Merchants$70,598$33.944
7Computer Science Corporation$52,984$25.476
8Bloomin' Brands$50,985$24.516
9Modis$46,369$22.296
10SAIC$44,932$21.6011

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