Find The Best Help Desk Associate Jobs For You

Where do you want to work?

0 selections
Average Salary
$39,672
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
47,184
Job Openings

Help Desk Associate Careers

In exchange for their expertise, help desk associates earn an average annual salary of $38,601. The minimum education requirement to start a career as a help desk associate is a high school diploma, but advanced roles require a bachelor's degree in disciplines such as computer science or other related fields. The necessary top skills for a help desk associate are the ability to provide satisfactory customer services and technical support and to make follow-up calls to clients. Help desk associates look for new ways to improve and help troubleshoot general software, internet connectivity, and login problems. They also need solid report writing skills.

In general, a help desk associate gives technical support and assistance to customers, ensuring customer satisfaction and efficiency. These services can be provided through face-to-face communication or calls. The duties of help desk associates include discussing product specifications, answering inquiries, troubleshooting problems, recommending services, coordinating with other staffs in filling and organizing documents, and maintaining records in line with company's regulations and policies.

There is more than meets the eye when it comes to being a help desk associate. For example, did you know that they make an average of $19.07 an hour? That's $39,672 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Help Desk Associate Do

There are certain skills that many help desk associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.

When it comes to the most important skills required to be a help desk associate, we found that a lot of resumes listed 19.1% of help desk associates included customer service, while 7.0% of resumes included technical support, and 5.0% of resumes included troubleshoot. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the help desk associate job title. But what industry to start with? Most help desk associates actually find jobs in the technology and retail industries.

How To Become a Help Desk Associate

If you're interested in becoming a help desk associate, one of the first things to consider is how much education you need. We've determined that 42.6% of help desk associates have a bachelor's degree. In terms of higher education levels, we found that 3.3% of help desk associates have master's degrees. Even though some help desk associates have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a help desk associate. When we researched the most common majors for a help desk associate, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on help desk associate resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a help desk associate. In fact, many help desk associate jobs require experience in a role such as customer service representative. Meanwhile, many help desk associates also have previous career experience in roles such as technical support specialist or sales associate.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

Average Salary
$39,672
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
47,184
Job Openings

Help Desk Associate Career Paths

Top Careers Before Help Desk Associate

Top Careers After Help Desk Associate

Help Desk Associate Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Help Desk Associate

Help Desk Associates in America make an average salary of $39,672 per year or $19 per hour. The top 10 percent makes over $51,000 per year, while the bottom 10 percent under $30,000 per year.
Average Salary
$39,672
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities

City
ascdesc
Average Salarydesc
Dover, NH
Salary Range50k - 74k$61k$61,137
New York, NY
Salary Range41k - 62k$51k$50,806
Philadelphia, PA
Salary Range41k - 61k$50k$50,210
Denver, CO
Salary Range35k - 46k$40k$40,332
Salt Lake City, UT
Salary Range31k - 42k$37k$36,696
Atlanta, GA
Salary Range28k - 39k$34k$33,535
$28k
$74k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Help Desk Associate
Help Desk Associate
Williams Lea
Williams Lea
06/26/2021
06/26/2021
$41,74006/26/2021
$41,740
IT Help Desk Associate
IT Help Desk Associate
Goodwill Omaha
Goodwill Omaha
06/23/2021
06/23/2021
$33,00006/23/2021
$33,000
Help Desk Associate
Help Desk Associate
Randstad
Randstad
06/22/2021
06/22/2021
$35,47906/22/2021
$35,479
Help Desk Associate
Help Desk Associate
Vinfen
Vinfen
05/05/2021
05/05/2021
$40,00005/05/2021
$40,000
Help Desk Associate 3Rd Shift
Help Desk Associate 3Rd Shift
Randstad
Randstad
05/04/2021
05/04/2021
$35,47905/04/2021
$35,479
See More Recent Salaries

Calculate your salary

Use Zippia's Salary Calculator to see how your pay matches up.

Help Desk Associate Demographics

Gender

male

60.2 %

female

35.6 %

unknown

4.2 %

Ethnicity

White

60.7 %

Hispanic or Latino

14.3 %

Black or African American

11.1 %

Foreign Languages Spoken

Spanish

57.4 %

German

4.3 %

Cantonese

4.3 %
See More Demographics

Help Desk Associate Education

Degrees

Bachelors

42.6 %

Associate

25.6 %

Certificate

16.2 %

Top Colleges for Help Desk Associates

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
See More Education Info

Online Courses For Help Desk Associate That You May Like

Help Desk Analyst
udemy
4
(307)

Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...

IT Help Desk for Beginners
udemy
4.1
(320)

The essentials to become an IT Help Desk Technician...

Learning IT Help Desk Basics
udemy
4
(536)

Get the skills you need to pursue an entry-level position as an IT help desk technician...

See more
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Help Desk Associate

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.1% of help desk associates listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Help Desk Associate

Some places are better than others when it comes to starting a career as a help desk associate. The best states for people in this position are Massachusetts, California, New Hampshire, and Washington. Help desk associates make the most in Massachusetts with an average salary of $62,100. Whereas in California and New Hampshire, they would average $61,576 and $61,281, respectively. While help desk associates would only make an average of $60,075 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Hawaii

Total Help Desk Associate Jobs:
156
Highest 10% Earn:
$73,000
Location Quotient:
1.79
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. California

Total Help Desk Associate Jobs:
3,360
Highest 10% Earn:
$88,000
Location Quotient:
1.1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Hampshire

Total Help Desk Associate Jobs:
173
Highest 10% Earn:
$88,000
Location Quotient:
0.95
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
View Full List

How Do Help Desk Associate Rate Their Jobs?

Working as a Help Desk Associate? Share your experience anonymously.
Rate
Do you work as a Help Desk Associate?
Rate how you like work as Help Desk Associate. It's anonymous and will only take a minute.
Rate

Top Help Desk Associate Employers

1. Chase
4.4
Avg. Salary: 
$40,180
Help Desk Associates Hired: 
18+
2. JPMorgan Chase & Co.
4.9
Avg. Salary: 
$39,046
Help Desk Associates Hired: 
11+
3. Xerox
4.7
Avg. Salary: 
$41,637
Help Desk Associates Hired: 
11+
4. Science Applications International ...
4.9
Avg. Salary: 
$46,566
Help Desk Associates Hired: 
11+
5. Dollar Tree
4.5
Avg. Salary: 
$36,904
Help Desk Associates Hired: 
8+
6. Morgan Stanley
4.9
Avg. Salary: 
$54,135
Help Desk Associates Hired: 
7+

Help Desk Associate Videos

Updated October 2, 2020