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What is a help desk coordinator and how to become one
The help desk is often a lifesaver for harried customers with technical issues. By administering gentle advice administered over the phone or in person, help desk employees work with customers to troubleshoot problems and find solutions to common technical issues. The person in charge of making the help desk run smoothly is the help desk coordinator.
The help desk coordinator needs to know how to work with people. They hire new staff for the help desk and make sure that all employees are working to their best capacity. Sometimes, the help desk coordinator has to step in and help a customer themself. They also need excellent technical knowledge in order to help customers and maintain the systems in the office--it would be embarrassing if the help desk shut down because nobody could fix a technical issue!
There's something about the northeast for help desk coordinators. The best states for this position are New York, New Jersey, and Delaware. However, help desk coordinators are in demand across the country, wherever there are people desperate for help with their buggy computers.
What general advice would you give to a help desk coordinator?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $40,262
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 10.51%
Black or African American 12.02%
Hispanic or Latino 16.22%
Unknown 5.38%
White 55.47%
Genderfemale 48.63%
male 51.37%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Help desk coordinator career paths
Key steps to become a help desk coordinator
Explore help desk coordinator education requirements
Start to develop specific help desk coordinator skills
Skills Percentages Technical Support 9.50% Phone Calls 7.66% Troubleshoot 6.32% Customer Service 5.43% Remote Desktop 4.05% Complete relevant help desk coordinator training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New help desk coordinators learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a help desk coordinator based on U.S. Bureau of Labor Statistics data and data from real help desk coordinator resumes.Research help desk coordinator duties and responsibilities
- Manage the PC refresh program transferring all user data remotely and installing require software applications.
- Respond to incoming service requests and are responsible for resolving and coordinating between teams to troubleshoot and diagnose all technical issues.
- Configure and support all existing and new POS software.
- Reimage hard drives and configure OS and applications for users.
Prepare your help desk coordinator resume
When your background is strong enough, you can start writing your help desk coordinator resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a help desk coordinator resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable help desk coordinator resume templates
Build a professional help desk coordinator resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your help desk coordinator resume.
Apply for help desk coordinator jobs
Now it's time to start searching for a help desk coordinator job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first help desk coordinator job
Are you a help desk coordinator?
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Average help desk coordinator salary
The average help desk coordinator salary in the United States is $40,262 per year or $19 per hour. Help desk coordinator salaries range between $28,000 and $57,000 per year.
What am I worth?
How do help desk coordinators rate their job?
Help desk coordinator reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
I enjoy the challenges and learning new things . Technology is always evolving.
Customer is unwilling to provide you with necessary information in order to assist them.
Updated January 8, 2025
