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Working as a Help Desk Coordinator

There is more than meets the eye when it comes to being a help desk coordinator. For example, did you know that they make an average of $18.42 an hour? That's $38,322 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Help Desk Coordinator Do

There are certain skills that many help desk coordinators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.

When it comes to the most important skills required to be a help desk coordinator, we found that a lot of resumes listed 9.8% of help desk coordinators included technical support, while 6.7% of resumes included hardware, and 6.4% of resumes included desk support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the help desk coordinator job title. But what industry to start with? Most help desk coordinators actually find jobs in the technology and health care industries.

How To Become a Help Desk Coordinator

If you're interested in becoming a help desk coordinator, one of the first things to consider is how much education you need. We've determined that 40.5% of help desk coordinators have a bachelor's degree. In terms of higher education levels, we found that 9.2% of help desk coordinators have master's degrees. Even though most help desk coordinators have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a help desk coordinator. When we researched the most common majors for a help desk coordinator, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on help desk coordinator resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a help desk coordinator. In fact, many help desk coordinator jobs require experience in a role such as technical support specialist. Meanwhile, many help desk coordinators also have previous career experience in roles such as customer service representative or administrative assistant.

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Average Salary$38,322
Job Growth Rate10%

Help Desk Coordinator Career Paths

Top Careers Before Help Desk Coordinator

Top Careers After Help Desk Coordinator

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Average Salary for a Help Desk Coordinator

Help Desk Coordinators in America make an average salary of $38,322 per year or $18 per hour. The top 10 percent makes over $48,000 per year, while the bottom 10 percent under $30,000 per year.
Average Salary
$38,322

Best Paying Cities

City
Average Salary
Salinas, CA
Salary Range40k - 57k$48k$48,076
Ridgefield, CT
Salary Range33k - 53k$42k$42,215
Sierra Vista, AZ
Salary Range34k - 48k$41k$40,799
Lincoln, NE
Salary Range34k - 47k$41k$40,519
Lake Oswego, OR
Salary Range33k - 43k$38k$38,392
Dubuque, IA
Salary Range32k - 44k$38k$37,990
$26k
$57k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Builder Services Help Desk Expeditor-Project Coordinator
Builder Services Help Desk Expeditor-Project Coordinator
The Loving Group
The Loving Group
12/30/2020
12/30/2020
$34,43612/30/2020
$34,436
Help Desk Coordinator
Help Desk Coordinator
Ascend Staffing
Ascend Staffing
12/09/2020
12/09/2020
$25,04412/09/2020
$25,044
Builder Services Help Desk Expeditor-Project Coordinator
Builder Services Help Desk Expeditor-Project Coordinator
The Loving Group
The Loving Group
10/30/2020
10/30/2020
$34,43610/30/2020
$34,436
Help Desk Coordinator
Help Desk Coordinator
Ridgefield Public Schools
Ridgefield Public Schools
10/29/2020
10/29/2020
$67,00010/29/2020
$67,000
Builder Services Help Desk Expeditor-Project Coordinator
Builder Services Help Desk Expeditor-Project Coordinator
The Loving Group
The Loving Group
09/30/2020
09/30/2020
$34,43609/30/2020
$34,436
See More Recent Salaries

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Help Desk Coordinator Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Help Desk Coordinator. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Help Desk Coordinator Resume

At Zippia, we went through countless Help Desk Coordinator resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Help Desk Coordinator Demographics

Gender

female

48.4 %

male

48.2 %

unknown

3.3 %

Ethnicity

White

61.7 %

Hispanic or Latino

14.2 %

Black or African American

11.0 %

Foreign Languages Spoken

Spanish

58.2 %

French

8.8 %

Carrier

4.4 %
See More Demographics

Help Desk Coordinator Education

Majors

Business
18.0 %

Degrees

Bachelors

40.5 %

Associate

26.1 %

High School Diploma

10.8 %

Top Colleges for Help Desk Coordinators

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Public

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Public

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Public

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Help Desk Coordinator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.8% of help desk coordinators listed technical support on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Help Desk Coordinator

1. New York

Total Help Desk Coordinator Jobs:
1,091
Highest 10% Earn:
$82,000
Location Quotient:
1.07
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Rhode Island

Total Help Desk Coordinator Jobs:
91
Highest 10% Earn:
$72,000
Location Quotient:
1.33
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Massachusetts

Total Help Desk Coordinator Jobs:
742
Highest 10% Earn:
$72,000
Location Quotient:
1.15
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Help Desk Coordinator Employers

1. UPS
4.5
Avg. Salary: 
$38,814
Help Desk Coordinators Hired: 
211+
2. Electronic Data Systems
4.4
Avg. Salary: 
$43,640
Help Desk Coordinators Hired: 
115+
3. CACI International
4.8
Avg. Salary: 
$44,398
Help Desk Coordinators Hired: 
33+
4. Bank of America
4.8
Avg. Salary: 
$37,940
Help Desk Coordinators Hired: 
21+
5. McKesson
4.8
Avg. Salary: 
$37,971
Help Desk Coordinators Hired: 
20+
6. Walgreens
4.8
Avg. Salary: 
$39,977
Help Desk Coordinators Hired: 
14+

Help Desk Coordinator Videos

Updated October 2, 2020