Help desk coordinator job description
Updated March 14, 2024
8 min read
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Example help desk coordinator requirements on a job description
Help desk coordinator requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in help desk coordinator job postings.
Sample help desk coordinator requirements
- Bachelor's degree in Information Technology, Computer Science or relevant field.
- Knowledge of help desk software, hardware and network systems.
- Proficiency in customer service principles.
- Excellent organizational and time management skills.
- Ability to troubleshoot and resolve complex technical issues.
Sample required help desk coordinator soft skills
- Ability to communicate technical information to non-technical staff.
- Strong customer service orientation.
- Ability to work independently and as part of a team.
- Ability to work under pressure and meet tight deadlines.
- Excellent communication and interpersonal skills.
Help desk coordinator job description example 1
MicroTech help desk coordinator job description
The Help Desk Coordinator will share responsibility with the Federal Government Representatives to answer and route trouble calls from users. Upon the completion, reaching a stopping point of a trouble call request, or no later than the close of business, its status shall be annotated on the trouble ticket and reported back to the Government
Responsibilities
Answers and route trouble calls reported to the helpdesk Annotates trouble ticket status Performs computer maintenance, administration, and Repair Performs Tier I Helpdesk Service Desk Operations; Triage Incident tickets issued according to their assigned area(s) of responsibility utilizing the Work Ordering system. Responds/acknowledges and resolve service ticket within established timeframes from receipt of the incident/call for touch labor support. Utilizes the Army Enterprise Service Desk system to create, modify, update, and resolve new or assigned customer support request incidents Clearly and concisely communicates correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command.
Qualifications
High School Diploma or equivalent A+ certification for Information Assurance Technical Level I (IAT-I) or higher Security+ and/or Microsoft MCTS certifications a plus (not required) Must be comfortable working within a dynamic work environment Should have the ability to self-organize and coordinate resources as needed to complete tasks. Prior experience supporting DoD and/or Federal government customers a plus. Must possess strong verbal and written communication abilities
#LI-TS1
#cj
General Information MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion - we provide effective, practical solutions that can increase productivity, and decrease costs.
MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL management qualified business processes.
We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:
• Insurance (medical, dental vision)
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
• 401k Plan with Employer Matching Contribution
• 10 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts
MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.
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Responsibilities
Answers and route trouble calls reported to the helpdesk Annotates trouble ticket status Performs computer maintenance, administration, and Repair Performs Tier I Helpdesk Service Desk Operations; Triage Incident tickets issued according to their assigned area(s) of responsibility utilizing the Work Ordering system. Responds/acknowledges and resolve service ticket within established timeframes from receipt of the incident/call for touch labor support. Utilizes the Army Enterprise Service Desk system to create, modify, update, and resolve new or assigned customer support request incidents Clearly and concisely communicates correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command.
Qualifications
High School Diploma or equivalent A+ certification for Information Assurance Technical Level I (IAT-I) or higher Security+ and/or Microsoft MCTS certifications a plus (not required) Must be comfortable working within a dynamic work environment Should have the ability to self-organize and coordinate resources as needed to complete tasks. Prior experience supporting DoD and/or Federal government customers a plus. Must possess strong verbal and written communication abilities
#LI-TS1
#cj
General Information MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion - we provide effective, practical solutions that can increase productivity, and decrease costs.
MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL management qualified business processes.
We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:
• Insurance (medical, dental vision)
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
• 401k Plan with Employer Matching Contribution
• 10 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts
MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.
We can recommend jobs specifically for you! Click here to get started.
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Help desk coordinator job description example 2
Jennie Stuart Health help desk coordinator job description
Mandatory COVID-19 Guideline:
As of March 15th, 2022, all onsite JSH employees must have received the necessary doses to complete the COVID-19 vaccine series (i.e., one dose of a single-dose vaccine or all doses of a multiple vaccine series) or have been granted a qualifying exemption, or are identified as having a temporary delay as recommended by the CDC. New hires also will be required to comply with this requirement before working onsite at any JSH facility.
Essential Functions:
• Provides a positive and professional representation of the organization.• Promotes culture of safety for patients and employees proper identification, reporting, documentation and prevention.• Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience.• Maintains competency and knowledge of current standards of practice, trends and developments in related scope of job role or practice.• Adheres to infection-control policies and protocols.• Complies with organizational and regulatory policies for handling confidential patient information.• Demonstrates excellent customer service through his/her attitude and actions, consistent with the standard contained in the Vision, Mission, and Values of t he organization.• Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and TJC standards and/or standards from other accrediting bodies.• As a Studer Partner must have the ability to develop a full understanding of the Studer Group practices and tools and communicate effectively. Must embrace the Studer Philosophy and Principals by conducting him/herself in a professional manner.• Performs professional telephone greeting, directing appropriate communication flow.• Can perform operation of telephone, placing on hold, transferring calls.• Demonstrates effective communication skills.• Greets patients, families and assists them with directions, questions as appropriate.• Answers routine questions regarding department operations.• Demonstrates ability to provide accurate directions within the the department/hospital for staff, patients, families.• Monitors inventory of clerical supplies and orders as needed.• completes hospital competencies as required.• Prints patients stickers and reviews patient charts for completeness.• Inputs computer information in a timely, efficient manner, i.e. Physician orders, labs, work orders.
Required SkillsRequired Experience
Minimum Education -High School Graduate or GED equivalent-Completion of Certified Nurses Aide program preferred
Preferred certification
BLS certification - American Heart Association (Healthcare Provider) or American Red Cross (Healthcare Provider) required, must be current.
Minimum Work Experience Nursing Assistant experience preferred
As of March 15th, 2022, all onsite JSH employees must have received the necessary doses to complete the COVID-19 vaccine series (i.e., one dose of a single-dose vaccine or all doses of a multiple vaccine series) or have been granted a qualifying exemption, or are identified as having a temporary delay as recommended by the CDC. New hires also will be required to comply with this requirement before working onsite at any JSH facility.
Essential Functions:
• Provides a positive and professional representation of the organization.• Promotes culture of safety for patients and employees proper identification, reporting, documentation and prevention.• Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience.• Maintains competency and knowledge of current standards of practice, trends and developments in related scope of job role or practice.• Adheres to infection-control policies and protocols.• Complies with organizational and regulatory policies for handling confidential patient information.• Demonstrates excellent customer service through his/her attitude and actions, consistent with the standard contained in the Vision, Mission, and Values of t he organization.• Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and TJC standards and/or standards from other accrediting bodies.• As a Studer Partner must have the ability to develop a full understanding of the Studer Group practices and tools and communicate effectively. Must embrace the Studer Philosophy and Principals by conducting him/herself in a professional manner.• Performs professional telephone greeting, directing appropriate communication flow.• Can perform operation of telephone, placing on hold, transferring calls.• Demonstrates effective communication skills.• Greets patients, families and assists them with directions, questions as appropriate.• Answers routine questions regarding department operations.• Demonstrates ability to provide accurate directions within the the department/hospital for staff, patients, families.• Monitors inventory of clerical supplies and orders as needed.• completes hospital competencies as required.• Prints patients stickers and reviews patient charts for completeness.• Inputs computer information in a timely, efficient manner, i.e. Physician orders, labs, work orders.
Required SkillsRequired Experience
Minimum Education -High School Graduate or GED equivalent-Completion of Certified Nurses Aide program preferred
Preferred certification
BLS certification - American Heart Association (Healthcare Provider) or American Red Cross (Healthcare Provider) required, must be current.
Minimum Work Experience Nursing Assistant experience preferred
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Help desk coordinator job description example 3
System One help desk coordinator job description
**Employment Type:** Full Time
**Primary Function**
The Help Desk Coordinator provides support to internal clients and helps in resolving their issues relating to IT and audio/visual needs. Responsibilities include answering the calls received from the client, planning, organizing, and prioritizing the work and ensuring that high quality of services is being rendered to its clients, thereby ensuring better customer satisfaction. Provides real time meeting room support.
**Duties & Responsibilities**
+ The help desk coordinator is responsible for providing support and assistance to the client by troubleshooting the technical issues and providing the appropriate resolutions for the same. The candidate researches the basic cause of the problem and makes sure that it does not reoccur frequently. If a resolution cannot be achieved, the issue is escalated.
+ To answer all the requests received through phone, emails, walk ins, etc., and to ensure that there is proper delivery of the services as per the rules and regulations of the organization as well as by abiding to its quality standards.
+ Schedule rooms and technicians
+ To assess and analyze the problem, to study its impact and to advise on the proper supportive functions that are necessary.
+ Assign and expedite issues to floor technicians or engineering for immediate support
+ To recognize the problem areas, to gather the relevant information, and to conduct a thorough research to diagnose the source or the root cause of the issue.
+ To recommend adjustments to meet the end users requirements and assist in determining, maintaining, analyzing, identifying and monitoring the issues related to problem management.
+ To keep a track record of all the relevant documentation and to make sure effective contribution is made to improvise the operational procedures.
+ Manage Fusion software room interface to permit troubleshooting. Correct meeting room issues, so that client does not need to wait for technician.
+ Serve as back-up AV technician on an as-needed basis
+ Assist Senior AV Coordinator with daily assignments via SmartPro
+ Basis administration tasks such as mailbox/password setting, and extension of accounts
**Skills & Qualifications**
+ Knowledge of AV and IT systems
+ Excellent customer service skills
+ Excellent problem-solving and analytical skills
+ Excellent communication and organizational skills
**Education & Experience**
+ BS Degree in information technology or related field
**To Apply**
Use the link at the bottom of this page to apply. Please use Chrome, Firefox, or Safari (users may experience issues with Internet Explorer).
**Diversity Inclusion & Customer Service Statement**
TeamPeople is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
**Global HQ**
6402 Arlington Blvd, Suite 1020
Falls Church, VA 22042
**Primary Function**
The Help Desk Coordinator provides support to internal clients and helps in resolving their issues relating to IT and audio/visual needs. Responsibilities include answering the calls received from the client, planning, organizing, and prioritizing the work and ensuring that high quality of services is being rendered to its clients, thereby ensuring better customer satisfaction. Provides real time meeting room support.
**Duties & Responsibilities**
+ The help desk coordinator is responsible for providing support and assistance to the client by troubleshooting the technical issues and providing the appropriate resolutions for the same. The candidate researches the basic cause of the problem and makes sure that it does not reoccur frequently. If a resolution cannot be achieved, the issue is escalated.
+ To answer all the requests received through phone, emails, walk ins, etc., and to ensure that there is proper delivery of the services as per the rules and regulations of the organization as well as by abiding to its quality standards.
+ Schedule rooms and technicians
+ To assess and analyze the problem, to study its impact and to advise on the proper supportive functions that are necessary.
+ Assign and expedite issues to floor technicians or engineering for immediate support
+ To recognize the problem areas, to gather the relevant information, and to conduct a thorough research to diagnose the source or the root cause of the issue.
+ To recommend adjustments to meet the end users requirements and assist in determining, maintaining, analyzing, identifying and monitoring the issues related to problem management.
+ To keep a track record of all the relevant documentation and to make sure effective contribution is made to improvise the operational procedures.
+ Manage Fusion software room interface to permit troubleshooting. Correct meeting room issues, so that client does not need to wait for technician.
+ Serve as back-up AV technician on an as-needed basis
+ Assist Senior AV Coordinator with daily assignments via SmartPro
+ Basis administration tasks such as mailbox/password setting, and extension of accounts
**Skills & Qualifications**
+ Knowledge of AV and IT systems
+ Excellent customer service skills
+ Excellent problem-solving and analytical skills
+ Excellent communication and organizational skills
**Education & Experience**
+ BS Degree in information technology or related field
**To Apply**
Use the link at the bottom of this page to apply. Please use Chrome, Firefox, or Safari (users may experience issues with Internet Explorer).
**Diversity Inclusion & Customer Service Statement**
TeamPeople is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
**Global HQ**
6402 Arlington Blvd, Suite 1020
Falls Church, VA 22042
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Updated March 14, 2024
Updated March 14, 2024