Help desk engineer demographics and statistics in the US
Help desk engineer demographics research summary. Zippia estimates help desk engineer demographics and statistics in the United States by using a database of 30 million profiles. Our help desk engineer estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about help desk engineers after extensive research and analysis:
- There are over 175,241 help desk engineers currently employed in the United States.
- 18.2% of all help desk engineers are women, while 81.8% are men.
- The average help desk engineer age is 42 years old.
- The most common ethnicity of help desk engineers is White (54.6%), followed by Hispanic or Latino (15.6%), Asian (12.2%) and Black or African American (11.8%).
- Help desk engineers are most in-demand in Boston, MA.
- The finance industry is the highest-paying for help desk engineers.
- Radnor, PA pays an annual average wage of $65,269, the highest in the US.
- In 2022, women help desk engineers earned 97% of what men earned.
- 11% of all help desk engineers are LGBT.
- District of Columbia is the best state for help desk engineers to live.
- Help desk engineers are 62% more likely to work at private companies in comparison to public companies.
On this page
Help desk engineer demographics by:
Help desk engineer gender statistics
18.2% of help desk engineers are women and 81.8% of help desk engineers are men.
- Male, 81.8%
- Female, 18.2%
Help desk engineer gender ratio
| Gender | Percentages |
|---|---|
| Male | 81.8% |
| Female | 18.2% |
Help desk engineer gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$54,239
Female income
$52,772
Help desk engineer gender ratio over time
This data breaks down the percentage of men and women in help desk engineer positions over time. Currently, 18.2% of help desk engineers are female.
Help desk engineer gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 77.55% | 22.45% |
| 2011 | 78.38% | 21.62% |
| 2012 | 79.58% | 20.42% |
| 2013 | 80.01% | 19.99% |
| 2014 | 80.32% | 19.68% |
| 2015 | 81.75% | 18.25% |
| 2016 | 81.85% | 18.15% |
| 2017 | 81.78% | 18.22% |
| 2018 | 82.35% | 17.65% |
| 2019 | 81.32% | 18.68% |
| 2020 | 81.72% | 18.28% |
| 2021 | 81.76% | 18.24% |
Help desk engineer related jobs gender ratio
We compared help desk engineers with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Help Desk Engineer | 82% | 18% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Help desk engineer demographics by race
The most common ethnicity among help desk engineers is White, which makes up 54.6% of all help desk engineers. Comparatively, 15.6% of help desk engineers are Hispanic or Latino and 12.2% of help desk engineers are Asian.
- White, 54.6%
- Hispanic or Latino, 15.6%
- Asian, 12.2%
- Black or African American, 11.8%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.5%
Help desk engineer race
| Help desk engineer race | Percentages |
|---|---|
| White | 54.6% |
| Hispanic or Latino | 15.6% |
| Asian | 12.2% |
| Black or African American | 11.8% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.5% |
Help desk engineer race and ethnicity over time
See how help desk engineer racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Help desk engineer race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.25% | 12.23% | 8.83% | 12.62% |
| 2011 | 63.95% | 12.32% | 8.98% | 12.12% |
| 2012 | 62.68% | 12.56% | 9.23% | 12.76% |
| 2013 | 61.62% | 11.80% | 10.04% | 13.14% |
| 2014 | 61.33% | 12.01% | 9.68% | 13.85% |
| 2015 | 61.23% | 11.47% | 10.86% | 13.73% |
| 2016 | 61.02% | 11.44% | 10.84% | 13.62% |
| 2017 | 60.24% | 11.10% | 11.29% | 14.03% |
| 2018 | 60.35% | 11.06% | 11.38% | 13.76% |
| 2019 | 58.54% | 10.98% | 12.08% | 14.89% |
| 2020 | 56.50% | 11.55% | 11.86% | 15.05% |
| 2021 | 54.65% | 11.79% | 12.24% | 15.58% |
Help desk engineer wage gap by race
According to our data, asian help desk engineers have the highest average salary compared to other ethnicities. Black or african american help desk engineers have the lowest average salary at $51,830.
| Ethnicity | Salary |
|---|---|
| Unknown | $52,685 |
| White | $53,717 |
| Black or African American | $51,830 |
| Asian | $60,520 |
| Hispanic or Latino | $52,880 |
Average help desk engineer age
See how the average age of help desk engineers varies based on ethnicity and gender.
Male
Female
Help desk engineer age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Help desk engineer age breakdown
The average age of help desk engineers is 40+ years years old, representing 56% of the help desk engineer population.
Help desk engineer age breakdown
| Help Desk Engineer Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Help desk engineer educational attainment
The most common degree for help desk engineers is bachelor's degree, with 51% of help desk engineers earning that degree. The second and third most common degree levels are associate degree degree at 31% and associate degree degree at 6%.
- Bachelor's, 51%
- Associate, 31%
- Master's, 6%
- Diploma, 4%
- Other Degrees, 8%
Help desk engineers by degree level
| Help desk engineer degree | Percentages |
|---|---|
| Bachelor's | 51% |
| Associate | 31% |
| Master's | 6% |
| Diploma | 4% |
| Other Degrees | 8% |
Help desk engineer jobs you might like
Help desk engineer wage gap by degree level
According to the data, help desk engineers with a Master's degree earn more than those without, at $64,293 annually. With a Doctorate degree, help desk engineers earn a median annual income of $61,073 compared to $55,061 for help desk engineers with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $64,293 |
| High School Diploma or Less | $48,737 |
| Bachelor's Degree | $55,061 |
| Doctorate Degree | $61,073 |
| Some College/ Associate Degree | $49,917 |
Help desk engineer employment statistics
Most help desk engineers work for a private in the technology industry.
Company size where help desk engineers work
Below, you can see the size of companies where help desk engineers work.
Help desk engineer jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 15% |
| 100 - 500 employees | 24% |
| 500 - 1,000 employees | 11% |
| 1,000 - 10,000 employees | 21% |
| > 10,000 employees | 24% |
Help desk engineer jobs by company type
Employees with the help desk engineer job title have their preferences when it comes to working for a company. For instance, most help desk engineers prefer to work at private companies over public companies.
Help desk engineer jobs by sector
| Company type | Percentages |
|---|---|
| Education | 4% |
| Public | 27% |
| Private | 62% |
| Government | 7% |
Help desk engineer jobs by industry
The most common industries for help desk engineers are technology, professional and finance.
Help desk engineer industry statistics
| Industry | Percentages |
|---|---|
| Technology | 27% |
| Professional | 12% |
| Finance | 10% |
| Fortune 500 | 10% |
| Government | 5% |
| Manufacturing | 5% |
| Health Care | 5% |
| Education | 4% |
| Media | 3% |
| Transportation | 3% |
| Retail | 3% |
| Telecommunication | 3% |
| Real Estate | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Hospitality | 1% |
| Automotive | 1% |
| Construction | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Insurance | 1% |
| Energy | 1% |
Help desk engineer turnover and employment statistics
Help desk engineer unemployment rate over time
The unemployment rate for help desk engineers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Help desk engineer unemployment rate by year
| Year | Help desk engineer unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average help desk engineer tenure
The average help desk engineer stays at their job for 1-2 years, based on the 711 help desk engineers resumes in Zippia's database.
Help desk engineer tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 33% |
| 1-2 years | 34% |
| 3-4 years | 12% |
| 5-7 years | 13% |
| 8-10 years | 4% |
| 11+ years | 4% |
Help desk engineer LGBT ratio compared to similar jobs
Review the percent of help desk engineers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Lead Data Architect | 7.31% | 150,424 |
| Application Consultant | 8.42% | 99,368 |
| Consulting Engineer/Technician | 8.46% | 131,100 |
| Security Engineer | 8.59% | 86,093 |
| Web Sphere Administrator | 9.03% | 63,722 |
| Functional Test Engineer | 10.54% | 44,452 |
| Help Desk Engineer | 10.88% | - |
Similar help desk engineer jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Lead Data Architect | 7.31% | 150,424 |
| Application Consultant | 8.42% | 99,368 |
| Consulting Engineer/Technician | 8.46% | 131,100 |
| Security Engineer | 8.59% | 86,093 |
| Web Sphere Administrator | 9.03% | 63,722 |
| Functional Test Engineer | 10.54% | 44,452 |
Foreign languages spoken by help desk engineers
The most common foreign language among help desk engineers is Spanish at 33.3%. The second-most popular foreign language spoken is Russian at 16.7% and Carrier is the third-most popular at 11.1%.
- Spanish, 33.3%
- Russian, 16.7%
- Carrier, 11.1%
- Arabic, 11.1%
- Berber, 5.6%
- Other, 22.2%
Help desk engineer languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 33.3% |
| Russian | 16.7% |
| Carrier | 11.1% |
| Arabic | 11.1% |
| Berber | 5.6% |
| Other | 22.2% |
