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Help Desk Leader Careers

There is more than meets the eye when it comes to being a help desk leader. For example, did you know that they make an average of $29.35 an hour? That's $61,041 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Help Desk Leader Do

There are certain skills that many help desk leaders have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a help desk leader, we found that a lot of resumes listed 9.0% of help desk leaders included desk support, while 8.6% of resumes included technical support, and 6.2% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the help desk leader job title. But what industry to start with? Most help desk leaders actually find jobs in the technology and manufacturing industries.

How To Become a Help Desk Leader

If you're interested in becoming a help desk leader, one of the first things to consider is how much education you need. We've determined that 45.9% of help desk leaders have a bachelor's degree. In terms of higher education levels, we found that 8.6% of help desk leaders have master's degrees. Even though most help desk leaders have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a help desk leader. When we researched the most common majors for a help desk leader, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on help desk leader resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a help desk leader. In fact, many help desk leader jobs require experience in a role such as technical support specialist. Meanwhile, many help desk leaders also have previous career experience in roles such as help desk analyst or information systems technician.

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Average Salary
$61,041
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
30,413
Job Openings

Help Desk Leader Career Paths

Top Careers Before Help Desk Leader

Top Careers After Help Desk Leader

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Help Desk Leader

Help Desk Leaders in America make an average salary of $61,041 per year or $29 per hour. The top 10 percent makes over $71,000 per year, while the bottom 10 percent under $52,000 per year.
Average Salary
$61,041

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Help Desk Lead Servicing Analyst
Help Desk Lead Servicing Analyst
Imprimis Group
Imprimis Group
11/10/2020
11/10/2020
$52,17511/10/2020
$52,175
Help Desk Lead
Help Desk Lead
Robert Half
Robert Half
09/20/2020
09/20/2020
$62,61009/20/2020
$62,610
Help Desk Lead
Help Desk Lead
Robert Half
Robert Half
05/27/2020
05/27/2020
$55,00005/27/2020
$55,000
Help Desk Lead
Help Desk Lead
Management Decisions, Inc.
Management Decisions, Inc.
04/20/2020
04/20/2020
$70,00004/20/2020
$70,000
Lead Help Desk
Lead Help Desk
Robert Half
Robert Half
03/23/2020
03/23/2020
$60,00003/23/2020
$60,000

Calculate your salary

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Help Desk Leader Demographics

Gender

male

62.2 %

female

34.5 %

unknown

3.3 %

Ethnicity

White

61.1 %

Hispanic or Latino

14.3 %

Black or African American

11.4 %

Foreign Languages Spoken

Spanish

45.0 %

Portuguese

20.0 %

Italian

20.0 %
See More Demographics

Help Desk Leader Education

Degrees

Bachelors

48.7 %

Associate

21.3 %

Certificate

18.8 %

Top Colleges for Help Desk Leaders

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Public

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Public

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Public

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
See More Education Info
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Full Time
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Internship
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Top Skills For a Help Desk Leader

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.0% of help desk leaders listed desk support on their resume, but soft skills such as customer-service skills and listening skills are important as well.

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Top Help Desk Leader Employers

1. United States Army
4.0
Avg. Salary: 
$61,575
Help Desk Leaders Hired: 
21+
2. Comcast
4.7
Avg. Salary: 
$64,880
Help Desk Leaders Hired: 
17+
3. IBM
4.8
Avg. Salary: 
$61,272
Help Desk Leaders Hired: 
9+
4. Electronic Data Systems
4.4
Avg. Salary: 
$61,354
Help Desk Leaders Hired: 
9+
5. Robert Half International
4.5
Avg. Salary: 
$62,068
Help Desk Leaders Hired: 
8+
6. Science Applications International ...
4.8
Avg. Salary: 
$62,729
Help Desk Leaders Hired: 
8+

Help Desk Leader Videos

Updated October 2, 2020