The job of a Help Desk Manager is to oversee the efficient delivery of quality technical support service to clients. These clients can either be internal clients who are employees of the same company or external clients who have outsourced their services to them. To do this, the manager must know about the software or hardware systems that are supported. Help Desk Manager diagnoses and attends to issues with networks, hardware, and software. He/She also performs supervisory duties. Also, he/she leads a team of support personnel who troubleshoot and resolve IT issues.
Most employers prefer a minimum of a bachelor's degree in a computer-related field when hiring help desk managers. You must have more than five years of experience in a related support services role and must possess analytical, management, problem-solving, communication, and leadership skills. Most help desk managers earn between $49,000 and $102,000 with an average salary of $70,397 annually.
There is more than meets the eye when it comes to being a Help Desk Manager. For example, did you know that they make an average of $33.6 an hour? That's $69,888 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many Help Desk Managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.
If you're interested in becoming a Help Desk Manager, one of the first things to consider is how much education you need. We've determined that 61.6% of Help Desk Managers have a bachelor's degree. In terms of higher education levels, we found that 7.5% of Help Desk Managers have master's degrees. Even though most Help Desk Managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Help Desk Manager. When we researched the most common majors for a Help Desk Manager, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Help Desk Manager resumes include Master's Degree degrees or High School Diploma degrees.
You may find that experience in other jobs will help you become a Help Desk Manager. In fact, many Help Desk Manager jobs require experience in a role such as Technical Support Specialist. Meanwhile, many Help Desk Managers also have previous career experience in roles such as Help Desk Analyst or Systems Administrator.