There is more than meets the eye when it comes to being a help desk manager. For example, did you know that they make an average of $37.57 an hour? That's $78,135 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many help desk managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, speaking skills and writing skills.
When it comes to the most important skills required to be a help desk manager, we found that a lot of resumes listed 20.0% of help desk managers included desk support, while 9.9% of resumes included customer service, and 8.1% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the help desk manager job title. But what industry to start with? Most help desk managers actually find jobs in the professional and technology industries.
If you're interested in becoming a help desk manager, one of the first things to consider is how much education you need. We've determined that 47.8% of help desk managers have a bachelor's degree. In terms of higher education levels, we found that 13.8% of help desk managers have master's degrees. Even though most help desk managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a help desk manager. When we researched the most common majors for a help desk manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on help desk manager resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a help desk manager. In fact, many help desk manager jobs require experience in a role such as technical support specialist. Meanwhile, many help desk managers also have previous career experience in roles such as help desk analyst or help desk supervisor.
