Working as a Help Desk Manager

There is more than meets the eye when it comes to being a help desk manager. For example, did you know that they make an average of $37.57 an hour? That's $78,135 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Help Desk Manager Do

There are certain skills that many help desk managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, speaking skills and writing skills.

When it comes to the most important skills required to be a help desk manager, we found that a lot of resumes listed 20.0% of help desk managers included desk support, while 9.9% of resumes included customer service, and 8.1% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the help desk manager job title. But what industry to start with? Most help desk managers actually find jobs in the professional and technology industries.

How To Become a Help Desk Manager

If you're interested in becoming a help desk manager, one of the first things to consider is how much education you need. We've determined that 47.8% of help desk managers have a bachelor's degree. In terms of higher education levels, we found that 13.8% of help desk managers have master's degrees. Even though most help desk managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a help desk manager. When we researched the most common majors for a help desk manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on help desk manager resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a help desk manager. In fact, many help desk manager jobs require experience in a role such as technical support specialist. Meanwhile, many help desk managers also have previous career experience in roles such as help desk analyst or help desk supervisor.

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Average Salary$78,135
Job Growth Rate10%

Help Desk Manager Jobs

Help Desk Manager Career Paths

Top Careers Before Help Desk Manager
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Average Salary for a Help Desk Manager

Help Desk Managers in America make an average salary of $78,135 per year or $38 per hour. The top 10 percent makes over $100,000 per year, while the bottom 10 percent under $60,000 per year.
Average Salary
$78,135

Best Paying Cities

City
Average Salary

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Help Desk Manager
Help Desk Manager
City of Ann Arbor
City of Ann Arbor
07/21/2020
07/21/2020
$88,00007/21/2020
$88,000
Help Desk Manager
Help Desk Manager
Robert Half
Robert Half
07/09/2020
07/09/2020
$82,62407/09/2020
$82,624
Help Desk/Server Manager
Help Desk/Server Manager
Robert Half
Robert Half
07/02/2020
07/02/2020
$85,00007/02/2020
$85,000
Help Desk Manager
Help Desk Manager
Robert Half
Robert Half
06/27/2020
06/27/2020
$50,00006/27/2020
$50,000
Help Desk Manager
Help Desk Manager
Credit Acceptance Corporation
Credit Acceptance Corporation
06/13/2020
06/13/2020
$100,00006/13/2020
$100,000
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Help Desk Manager Demographics

Gender

Male

66.4 %

Female

30.1 %

Unknown

3.5 %
Ethnicity

White

61.0 %

Hispanic or Latino

15.4 %

Black or African American

12.8 %
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Foreign Languages Spoken

Spanish

53.2 %

German

8.9 %

French

7.6 %
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Help Desk Manager Education

Schools

Strayer University

11.9 %

American InterContinental University

9.8 %

University of Maryland - University College

9.1 %

Community College of the Air Force

8.4 %
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Majors

Business

23.0 %

Computer Science

14.6 %

Information Technology

11.4 %

Management Information Systems

6.2 %
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Degrees

Bachelors

47.8 %

Associate

19.7 %

Masters

13.8 %

High School Diploma

8.6 %
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Entry Level Jobs For Becoming A Help Desk Manager

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Full Time
Part Time
Internship
Temporary

Top Skills For a Help Desk Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 20.0% of help desk managers listed desk support on their resume, but soft skills such as analytical skills and speaking skills are important as well.

Best States For a Help Desk Manager

Some places are better than others when it comes to starting a career as a help desk manager. The best states for people in this position are California, Washington, Oregon, and Alaska. Help desk managers make the most in California with an average salary of $102,017. Whereas in Washington and Oregon, they would average $99,385 and $95,786, respectively. While help desk managers would only make an average of $95,714 in Alaska, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Utah

Total Help Desk Manager Jobs:
99
Highest 10% Earn:
$129,000
Location Quotient:
1.45
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Nevada

Total Help Desk Manager Jobs:
53
Highest 10% Earn:
$119,000
Location Quotient:
1.09
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. California

Total Help Desk Manager Jobs:
910
Highest 10% Earn:
$134,000
Location Quotient:
1.03
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Help Desk Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a help desk manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless help desk manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Help Desk Manager Resume

At Zippia, we went through countless help desk manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

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Top Help Desk Manager Employers

1. US Army
4.0
Avg. Salary: 
$53,674
Help Desk Managers Hired: 
60+
2. IBM
4.7
Avg. Salary: 
$84,673
Help Desk Managers Hired: 
17+
3. Science Applications International ...
4.8
Avg. Salary: 
$78,245
Help Desk Managers Hired: 
17+
4. AT&T
4.7
Avg. Salary: 
$61,738
Help Desk Managers Hired: 
14+
5. US MARINE CORPS
4.3
Avg. Salary: 
$57,440
Help Desk Managers Hired: 
13+
6. U.S. Navy
4.1
Avg. Salary: 
$53,690
Help Desk Managers Hired: 
12+

Help Desk Manager Videos

Recently Added Help Desk Manager Jobs

Updated October 2, 2020