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What is a Help Desk Manager

The job of a Help Desk Manager is to oversee the efficient delivery of quality technical support service to clients. These clients can either be internal clients who are employees of the same company or external clients who have outsourced their services to them. To do this, the manager must know about the software or hardware systems that are supported. Help Desk Manager diagnoses and attends to issues with networks, hardware, and software. He/She also performs supervisory duties. Also, he/she leads a team of support personnel who troubleshoot and resolve IT issues.

Most employers prefer a minimum of a bachelor's degree in a computer-related field when hiring help desk managers. You must have more than five years of experience in a related support services role and must possess analytical, management, problem-solving, communication, and leadership skills. Most help desk managers earn between $49,000 and $102,000 with an average salary of $70,397 annually.

There is more than meets the eye when it comes to being a Help Desk Manager. For example, did you know that they make an average of $33.6 an hour? That's $69,888 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Help Desk Manager Do

There are certain skills that many Help Desk Managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.

Learn more about what a Help Desk Manager does

How To Become a Help Desk Manager

If you're interested in becoming a Help Desk Manager, one of the first things to consider is how much education you need. We've determined that 61.6% of Help Desk Managers have a bachelor's degree. In terms of higher education levels, we found that 7.5% of Help Desk Managers have master's degrees. Even though most Help Desk Managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Help Desk Manager. When we researched the most common majors for a Help Desk Manager, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Help Desk Manager resumes include Master's Degree degrees or High School Diploma degrees.

You may find that experience in other jobs will help you become a Help Desk Manager. In fact, many Help Desk Manager jobs require experience in a role such as Technical Support Specialist. Meanwhile, many Help Desk Managers also have previous career experience in roles such as Help Desk Analyst or Systems Administrator.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Unisys Jobs (7)
  2. Citigroup Jobs (10)
  3. AT&T Jobs (15)
  4. NCR Jobs (8)
  5. Deutsche Bank Jobs (7)
Average Salary
$69,888
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
71,602
Job Openings
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Help Desk Manager Career Paths

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Average Salary for a Help Desk Manager

Help Desk Managers in America make an average salary of $69,888 per year or $34 per hour. The top 10 percent makes over $94,000 per year, while the bottom 10 percent under $51,000 per year.
Average Salary
$69,888
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5 Help Desk Manager Resume Examples

Learn How To Write a Help Desk Manager Resume

At Zippia, we went through countless Help Desk Manager resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Help Desk Manager Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. Unisys Jobs (7)
  2. Citigroup Jobs (10)
  3. AT&T Jobs (15)
  4. NCR Jobs (8)
  5. Deutsche Bank Jobs (7)

Choose From 10+ Customizable Help Desk Manager Resume templates

Zippia allows you to choose from different easy-to-use Help Desk Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Help Desk Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Help Desk Manager Demographics

Help Desk Manager Gender Distribution

Male
Male
70%
Female
Female
30%

After extensive research and analysis, Zippia's data science team found that:

  • Among Help Desk Managers, 29.7% of them are women, while 70.3% are men.

  • The most common race/ethnicity among Help Desk Managers is White, which makes up 59.2% of all Help Desk Managers.

  • The most common foreign language among Help Desk Managers is Spanish at 53.2%.

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Help Desk Manager Education

Help Desk Manager Majors

23.8 %

Help Desk Manager Degrees

Bachelors

61.6 %

Associate

21.9 %

Masters

7.5 %

Top Colleges for Help Desk Managers

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
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Online Courses For Help Desk Manager That You May Like

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Top Skills For a Help Desk Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.8% of Help Desk Managers listed Customer Service on their resume, but soft skills such as Customer-service skills and Listening skills are important as well.

Best States For a Help Desk Manager

Some places are better than others when it comes to starting a career as a Help Desk Manager. The best states for people in this position are New Jersey, Connecticut, Pennsylvania, and California. Help Desk Managers make the most in New Jersey with an average salary of $94,659. Whereas in Connecticut and Pennsylvania, they would average $94,500 and $93,163, respectively. While Help Desk Managers would only make an average of $86,916 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Pennsylvania

Total Help Desk Manager Jobs:
1,476
Highest 10% Earn:
$133,000
Location Quotient:
1.05
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New Jersey

Total Help Desk Manager Jobs:
941
Highest 10% Earn:
$135,000
Location Quotient:
0.98
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Hampshire

Total Help Desk Manager Jobs:
202
Highest 10% Earn:
$118,000
Location Quotient:
0.96
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Help Desk Managers

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Top Help Desk Manager Employers

Most Common Employers For Help Desk Manager

RankCompanyZippia ScoreAverage Help Desk Manager SalaryAverage Salary
1$109,777
2$103,165
3$100,510
4$95,310
5$92,533
6$90,393

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