The job of a Help Desk Manager is to oversee the efficient delivery of quality technical support service to clients. These clients can either be internal clients who are employees of the same company or external clients who have outsourced their services to them. To do this, the manager must know about the software or hardware systems that are supported. Help Desk Manager diagnoses and attends to issues with networks, hardware, and software. He/She also performs supervisory duties. Also, he/she leads a team of support personnel who troubleshoot and resolve IT issues.
Most employers prefer a minimum of a bachelor's degree in a computer-related field when hiring help desk managers. You must have more than five years of experience in a related support services role and must possess analytical, management, problem-solving, communication, and leadership skills. Most help desk managers earn between $49,000 and $102,000 with an average salary of $70,397 annually.
How to Become a Help Desk Manager
What is a Help Desk Manager
There is more than meets the eye when it comes to being a Help Desk Manager. For example, did you know that they make an average of $33.6 an hour? That's $69,888 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
What Does a Help Desk Manager Do
There are certain skills that many Help Desk Managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.
How To Become a Help Desk Manager
If you're interested in becoming a Help Desk Manager, one of the first things to consider is how much education you need. We've determined that 61.6% of Help Desk Managers have a bachelor's degree. In terms of higher education levels, we found that 7.5% of Help Desk Managers have master's degrees. Even though most Help Desk Managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Help Desk Manager. When we researched the most common majors for a Help Desk Manager, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Help Desk Manager resumes include Master's Degree degrees or High School Diploma degrees.
You may find that experience in other jobs will help you become a Help Desk Manager. In fact, many Help Desk Manager jobs require experience in a role such as Technical Support Specialist. Meanwhile, many Help Desk Managers also have previous career experience in roles such as Help Desk Analyst or Systems Administrator.
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Help Desk Manager Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a Help Desk Manager can determine their career goals through the career progression. For example, they could start out with a role such as Project Manager, progress to a title such as Information Technology Director and then eventually end up with the title Chief Information Officer.
Help Desk Manager Jobs You Might Like
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Average Salary for a Help Desk Manager
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5 Help Desk Manager Resume Examples
Build a professional help desk manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your help desk manager resume.
Tyler Burns Help Desk Manager |
Tyler Burns Help Desk Manager Experience Help Desk Manager2020 - Present Tupperware Brands•Orlando, FL
Call Center Manager2015 - 2020 Sears Holdings•Orlando, FL
Supervisor, Technical Support2013 - 2015 Datamax•Orlando, FL
Technical Support Coordinator2009 - 2013 Comcast•Orlando, FL
Skills Historical DataRFPHardwareStatistical DataHigh VolumeMedication RemindersCall CentersPayrollInternetIndividual Performance Education Bachelor's Degree Business2001 - 2004 University of Central Florida•Orlando, FL |
Learn How To Write a Help Desk Manager Resume
At Zippia, we went through countless Help Desk Manager resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Help Desk Manager Resume Examples And TemplatesAnd if you’re looking for a job, here are the five top employers hiring now:
Choose From 10+ Customizable Help Desk Manager Resume templates
Zippia allows you to choose from different easy-to-use Help Desk Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Help Desk Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Help Desk Manager Demographics
Help Desk Manager Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among Help Desk Managers, 29.7% of them are women, while 70.3% are men.
- The most common race/ethnicity among Help Desk Managers is White, which makes up 59.2% of all Help Desk Managers.
- The most common foreign language among Help Desk Managers is Spanish at 53.2%.
Find the best Help Desk Manager job for you
Help Desk Manager Jobs You Might Like
- High Paying Help Desk Manager Jobs - $94K and Up
- Work From Home Help Desk Manager Jobs
- Entry Level Help Desk Manager Jobs
- Part Time Help Desk Manager Jobs
- Actively Hiring
- No Degree Help Desk Manager Jobs
Top Colleges for Help Desk Managers
1. Stanford University
Stanford, CA • Private
2. University of Pennsylvania
Philadelphia, PA • Private
3. Northwestern University
Evanston, IL • Private
4. University of Southern California
Los Angeles, CA • Private
5. California State University - Bakersfield
Bakersfield, CA • Private
6. SUNY at Binghamton
Vestal, NY • Private
7. San Diego State University
San Diego, CA • Private
8. Boston University
Boston, MA • Private
9. New York University
New York, NY • Private
10. Worcester Polytechnic Institute
Worcester, MA • Private
Find the best Help Desk Manager job for you
Help Desk Manager Jobs You Might Like
- High Paying Help Desk Manager Jobs - $94K and Up
- Work From Home Help Desk Manager Jobs
- Entry Level Help Desk Manager Jobs
- Part Time Help Desk Manager Jobs
- Actively Hiring
- No Degree Help Desk Manager Jobs
Online Courses For Help Desk Manager That You May Like
Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...
The essentials to become an IT Help Desk Technician...
Help Desk Training for IT Professionals is a 10 lecture course that provides valuable work experience to beginners in IT...
Top Skills For a Help Desk Manager
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.8% of Help Desk Managers listed Customer Service on their resume, but soft skills such as Customer-service skills and Listening skills are important as well.
Best States For a Help Desk Manager
Some places are better than others when it comes to starting a career as a Help Desk Manager. The best states for people in this position are New Jersey, Connecticut, Pennsylvania, and California. Help Desk Managers make the most in New Jersey with an average salary of $94,659. Whereas in Connecticut and Pennsylvania, they would average $94,500 and $93,163, respectively. While Help Desk Managers would only make an average of $86,916 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Pennsylvania
$93,163
Avg. Salary
2. New Jersey
$94,659
Avg. Salary
3. New Hampshire
$83,291
Avg. Salary
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Help Desk Manager Videos
