FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

FIND
PERSONALIZED JOBS

Become A Help Desk Manager

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Help Desk Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Help Desk Manager Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become A Help Desk Manager

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Help Desk Manager jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Help Desk Manager Career Paths

Help Desk Manager
Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Project Manager Program Manager
General Manager
7 Yearsyrs
Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Network Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Business Analyst Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Network Administrator Systems Administrator
Information Technology Manager
8 Yearsyrs
Senior Systems Engineer Senior System Administrator
Infrastructure Manager
10 Yearsyrs
Information Technology Project Manager Senior Manager
Marketing Director
7 Yearsyrs
Information Technology Consultant Program Manager
Marketing Manager
6 Yearsyrs
Information Technology Manager Senior Manager
Operations Director
9 Yearsyrs
Network Engineer Engineer
Operations Manager
7 Yearsyrs
Information Technology Consultant Senior Consultant
Product Manager
7 Yearsyrs
Systems Administrator Project Manager
Program Manager
8 Yearsyrs
Operations Manager Project Manager
Purchasing Manager
9 Yearsyrs
Operations Manager Account Executive
Sales Manager
5 Yearsyrs
Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Business Analyst Solutions Architect
Solutions Manager
8 Yearsyrs
Information Technology Project Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
Show More

Average Length of Employment
Help Desk Manager 3.0 years
Help Desk Leader 3.0 years
Help Desk Operator 2.9 years
Desk Manager 2.7 years
Helpdesk Lead 2.5 years
Help Desk Analyst 2.1 years
Help Desk Engineer 1.8 years
Senior Help Desk 1.7 years
Help Desk Agent 1.5 years
Top Employers Before
Manager 3.6%
Consultant 2.9%
Top Employers After
Consultant 5.2%
Manager 3.7%

Help Desk Manager Demographics

Gender

Male

69.5%

Female

28.9%

Unknown

1.6%
Ethnicity

White

79.9%

Hispanic or Latino

10.8%

Asian

6.5%

Unknown

2.1%

Black or African American

0.7%
Show More
Languages Spoken

Spanish

52.2%

German

7.5%

French

7.5%

Russian

6.0%

Italian

6.0%

Cheyenne

4.5%

Portuguese

3.0%

Chinese

3.0%

Japanese

3.0%

Hindi

1.5%

Romanian

1.5%

Cherokee

1.5%

Mandarin

1.5%

Arabic

1.5%
Show More

Help Desk Manager Education

Schools

University of Phoenix

24.5%

Strayer University

10.3%

University of Maryland - University College

7.6%

Community College of the Air Force

5.9%

George Washington University

4.8%

Northern Virginia Community College

4.5%

Liberty University

4.1%

Webster University

3.8%

American InterContinental University

3.8%

Pennsylvania State University

3.4%

Villanova University

3.1%

University of Maryland - College Park

3.1%

American University

3.1%

Syracuse University

2.8%

Southern New Hampshire University

2.8%

Western Governors University

2.8%

University of North Texas

2.4%

Temple University

2.4%

Central Texas College

2.4%

Capella University

2.4%
Show More
Majors

Business

23.6%

Computer Science

13.0%

Computer Information Systems

10.5%

Information Technology

9.9%

Information Systems

4.7%

Project Management

4.0%

Management Information Systems

3.6%

Electrical Engineering

3.5%

Computer Networking

3.3%

Management

3.1%

Communication

2.9%

Psychology

2.5%

Education

2.5%

Criminal Justice

2.2%

Finance

2.0%

Marketing

2.0%

Political Science

1.9%

Accounting

1.7%

Liberal Arts

1.5%

Human Resources Management

1.5%
Show More
Degrees

Bachelors

40.5%

Other

23.1%

Masters

16.9%

Associate

13.0%

Certificate

4.2%

Diploma

1.2%

Doctorate

1.0%

License

0.1%
Show More
Job type you want
Full Time
Part Time
Internship
Temporary

Real Help Desk Manager Salaries

Job Title Company Location Start Date Salary
Global Help Desk (IT) Manager Sigue Corporation Selma, CA Sep 12, 2014 $113,867
Global Help Desk Manager Alexion Pharmaceuticals, Inc. Cheshire, CT Oct 01, 2012 $90,000 -
$110,000
Help Desk Manager/Programmer P&S Construction, Inc. Chelmsford, MA Apr 22, 2013 $55,806
Help Desk Manager Mercury and Earth, LLC. New York, NY Jan 03, 2013 $53,280
Help Desk Manager Mercury and Earth, LLC. New York, NY Jan 01, 2013 $53,280

No Results

To get more results, try adjusting your search by changing your filters.

Show More

Top Skills for A Help Desk Manager

ComputerHardwareProceduresRemoteSupportDeskSupportCustomerServiceHelpDeskActiveDirectoryTechnicalSupportPhoneCallsDatabaseCustomerSatisfactionSetupWebDeskStaffTroubleTicketsEndUserWindowsXPAssetWindowsNTCustomerSupport

Show More

Top Help Desk Manager Skills

  1. Computer Hardware
  2. Procedures
  3. Remote Support
You can check out examples of real life uses of top skills on resumes here:
  • Provided effective computer hardware and software support to students, staff and faculty members.
  • Developed and documented processes and procedures for newly-created Help Desk.
  • Provided remote support for all Car Toys Stores and Wireless Advocates Kiosks located in all Costco's across the United States.
  • Provide help desk support to 200-250 employees.
  • Provided training to the tier 1 and tier II support specialists on technical and customer service skills.

Top Help Desk Manager Employers

Help Desk Manager Videos

A Day in the Life of an IT Help Desk Manager

Career Advice on becoming a Business Development Manager by Victoria P (Full Version)

Career Advice on becoming a Marketing Manager by Charles E (Full Version)

×