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The differences between help desk managers and service desk team leads can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a help desk manager, becoming a service desk team lead takes usually requires 4-6 years. Additionally, a help desk manager has an average salary of $96,278, which is higher than the $50,627 average annual salary of a service desk team lead.
The top three skills for a help desk manager include customer service, technical support and help desk. The most important skills for a service desk team lead are technical support, ITIL, and infrastructure.
| Help Desk Manager | Service Desk Team Lead | |
| Yearly salary | $96,278 | $50,627 |
| Hourly rate | $46.29 | $24.34 |
| Growth rate | 10% | 10% |
| Number of jobs | 75,971 | 74,305 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 59% |
| Average age | 42 | 47 |
| Years of experience | 2 | 6 |
Help desk managers and service desk team leads have different pay scales, as shown below.
| Help Desk Manager | Service Desk Team Lead | |
| Average salary | $96,278 | $50,627 |
| Salary range | Between $74,000 And $125,000 | Between $34,000 And $75,000 |
| Highest paying City | Berkeley, CA | - |
| Highest paying state | New Jersey | - |
| Best paying company | Meta | - |
| Best paying industry | Technology | - |
There are a few differences between a help desk manager and a service desk team lead in terms of educational background:
| Help Desk Manager | Service Desk Team Lead | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between help desk managers' and service desk team leads' demographics:
| Help Desk Manager | Service Desk Team Lead | |
| Average age | 42 | 47 |
| Gender ratio | Male, 70.3% Female, 29.7% | Male, 68.2% Female, 31.8% |
| Race ratio | Black or African American, 12.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.5% White, 55.3% American Indian and Alaska Native, 0.4% | Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.9% White, 60.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 8% |