Help desk manager resume examples from 2025

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in help desk manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some help desk manager interviews.

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

1. Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
2. Include as many relevant hard or technical help desk manager skills as possible for each job you apply to.
3. Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some help desk manager interviews.

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the help desk manager.

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

• Use strong action verbs like Led, Built, or Optimized.
• Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
• Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are effective examples from help desk manager resumes:

Here is the best way to format your education section:

• Display your highest degree first.
• If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
• If you have a bachelor's or master's degree, do not list your high school education.
• If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

If you have any additional certifications, add them to the certification section.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your help desk manager resume:

1. IT Information Library Foundations Certification (ITIL)
2. Management Consultant Professional (MCP)
3. ITIL Foundation
4. Project Management Professional (PMP)
5. HDI Support Center Manager (HDI)
6. Security 5 Certification
7. Network 5 Certification
8. Certified Manager Certification (CM)
9. Certified Help Desk Manager (CHDM)
10. Master Project Manager (MPM)