Help desk manager work from home jobs - 683 jobs

About Lightfield Lightfield is an AI-native CRM that assembles itself from your email, calendar, and meetings. It captures every interaction and turns it into organized context: accounts, tasks, follow-ups, and insights, so nothing slips through the cracks. We're rethinking CRM from first principles. Instead of forcing teams to maintain rigid systems, Lightfield learns from how companies actually work, adapting, automating, and surfacing the insight that drives growth. We're building the CRM platform we always wished existed: fast, intelligent, and genuinely helpful. We are backed by Greylock, Lightspeed, and Coatue, and our team previously built Tome, a generative AI presentation product used by over 25 million people. Before Tome, many of us worked on Llama, Instagram, Facebook Messenger, Pinterest, Google, and Salesforce. About the role The heart of a CRM is its data model. The ability to collect, store, organize, and retrieve the right data for the right application is absolutely crucial to Lightfield's success. What makes it even more challenging is that Lightfield stores orders of magnitude more data than a traditional CRM and the data needs to be appropriately organized for both LLMs and humans. No one has built a product like this at scale. We're hiring a senior engineering leader to establish and scale the Infra & Data function. You'll collaborate closely with the founders to set architectural direction, evolve our core systems, and build the team responsible for the foundational layer of Lightfield. What you'll do Define and execute Lightfield's infrastructure & data strategy for our next phase of scale. Advance the data, search, retrieval, and agent-execution systems that power our AI-native CRM. Shape our event architecture and orchestrate reliable, high-throughput asynchronous processing and user-defined workflow execution. Strengthen observability and operational practices to ensure reliability, performance, and proactive issue detection. Recruit, grow, and lead a world-class Infra & Data engineering team. Mentor engineers across Lightfield, contribute to code reviews, and elevate our engineering culture and practices. Who you are 10+ years of experience building and scaling backend, data, and infrastructure systems. Deep experience designing high-performance data infrastructure for large-scale ingestion, processing, indexing, and retrieval. Strong expertise in relational database design, indexing strategies, and query optimization (PostgreSQL or similar). Experience with full-text search systems (e.g., Typesense) enabling fast, structured querying. Experience with vector search and semantic retrieval (e.g., Pinecone) to power AI-driven context and recommendations. Experience with job orchestration and durable workflow technologies (e.g., Temporal, Celery) and event-driven architectures (e.g., Kafka). Benefits & Perks Competitive salary Meaningful early equity Health insurance (medical, dental, vision) 3 weeks of PTO 11 paid company holidays + we enjoy a winter holiday break 3 months of paid family leave Wednesdays work from home Regular team dinners, events, offsites, and retreats 401k plan Other perks include: commuter and lunch stipend #J-18808-Ljbffr

A leading consulting firm is seeking a Combat Systems Product Support Analyst to play a vital role in strategic planning and execution for U.S. Navy clients. You will leverage more than 5 years of Navy experience and 3 years of logistics management to provide technical solutions. The ideal candidate will possess a secret clearance and a high school diploma or GED. Opportunities for professional development and benefits are plentiful, including flexible work arrangements that foster a people-first culture. #J-18808-Ljbffr

We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

We're hiring entry-level IT Specialists in Colorado to join our growing remote IT team. This position is ideal for U.S. military veterans discharged between 2012 2025. No prior IT experience? We provide full hands-on training to help you succeed in a civilian IT career. Your Responsibilities Support setup and maintenance of computer systems and networks Troubleshoot technical issues and provide basic solutions Learn to install and configure hardware, software, and applications Follow IT security protocols and support data protection Collaborate with remote team members Qualifications Veterans discharged 2012 2025 strongly encouraged No prior IT experience required Strong communication, teamwork, and attention to detail Interest in technology is a plus What We Offer Competitive pay: $26 $33/hr Flexible remote work schedule Paid IT training and certification opportunities Veteran-supportive workplace with career growth Apply today and start your next mission a successful career in IT!

JOB TITLE: Facilities Support Representative DURATION: Long term contract HOURLY RATE: $17/hr + all candidates need to live within a 2-hour radius from Bentonville, AR This is a remote role in a call center environment, focusing on inbound calls and emails from field technicians and onsite store associates regarding on-site HVAC, Lighting, and Refrigeration issues that they will help troubleshoot utilizing software, a knowledgebase, as well as internal collaboration with subject matter experts. These duties will be performed by researching work order root causes for technicians according to severity and device functionality within our process. Starting February 2nd, 2026, there is 6 weeks of training that are intended to equip the candidate with fundamental knowledge of the workflows and associated software. Proficiency will come with time in production and collaboration with subject matter experts. Training is Monday-Friday 8:00-5:00 CST. Weekly schedule is structured 4 days on 3 off platform. First contact resolution and quality adherence take priority over productivity. 13:00 AHT, about 25 calls/emails in a shift. A laptop and charger are provided. Monitors and headsets are not provided but are strongly recommended. Job Description: Desired Skills and Experience Exp. working in an environment with a high volume of inbound, outbound calls and emails. Demonstrates a fundamental level of critical thinking (diagnostics/problem solving, researching, and team working skills). There is no step-by-step guide or walkthrough. This job requires a natural solutions seeker. Excellent written and spoken communication skills Strong multitasking skills - able to navigate multiple applications at one time Intermediate computer knowledge proficient in Microsoft apps, dual screens and real time reporting. A quiet professional environment and reliable internet service is required Ability to handle a high volume of inquiries during peak volume with positivity and professionalism. Experience working from home. (You understand the importance of timely communication and adherence to scheduled production standards.) Plusses Autonomous system diagnostics and troubleshooting Understanding of BAS (Building Automation Systems) Day-to-Day : An employer in Northwest Arkansas is seeking a Facilities Representative to join the team. Daily responsibilities include answering inbound phone calls and emails regarding facilities work orders and troubleshooting reported events with field technicians in all 4500 stores nationwide. The program goal is to protect the client against product loss in stores. He/She will coordinate service with on-site technicians, store associates, level 3 teams and third parties where needed. This role requires heavy multitasking and navigating multiple applications at once. Candidates should be adaptable to learning from change, difficulties, and feedback.

Languages: Fluent in Russian and English Select your preferred shift (EST): 9am - 6pm, 10am - 7pm, or 6pm-3am. We're Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world's leading nonprofits, including UNICEF, the Alzheimer's Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we're recognized not just for our impact - but for the quality of the product we deliver. A Truly Global Product We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe. We're building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps. Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search. The Team We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing. Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. Biweekly engineering forums give space to share learnings and celebrate technical achievements. You'll be joining a team where quality, mentorship, and mutual respect come first. About the Role As a Technical Support Engineer, you are more than just a support agent; you are a product expert, a client advocate, and a technical detective. You will be responsible for diagnosing and resolving complex technical issues for our clients, ensuring they can leverage our platform to its fullest potential. You will also be the voice of the customer within our company, providing invaluable feedback that directly influences our product roadmap. What You'll Do Provide Expert Implementation Support: Guide clients on implementing our product across various web platforms, from standard websites to builders like Wix and WordPress. Diagnose and Escalate Bugs: Expertly reproduce technical issues, investigate root causes, and create clear, structured reports for the development team. Deliver World-Class Support: Respond to user requests with empathy and technical precision, digging deep to understand their real needs and guide them to the best solutions. Influence Product Development: Participate in product meetings, bringing valuable user feedback and insights to help shape new features and improvements. Build Our Knowledge Base: Maintain and contribute to our public help desk, FAQs, and internal knowledge base to empower both users and internal teams. Act as a Product Resource: Serve as the go-to expert for product-related questions from other teams within the company. Requirements Excellent Communication Skills: Flawless written and spoken English is essential for communicating with our global user base and internal teams. Relevant Experience: 2 years of experiencein technical support, product support, or a client-facing implementation role. Technical Aptitude: You understand how the web works (HTML, CSS, JS) and ideally have hands‑on experience with web development. You are comfortable diving into technical problems. A Problem‑Solver's Mindset: You have strong analytical skills and an innate curiosity. You don't just answer questions; you investigate the underlying issues. Proactive and Detail‑Oriented: You take initiative, manage your tasks effectively, and have a keen eye for detail. A High Degree of Ownership: Reliability and accountability are critical. We are looking for a professional who takes pride in their work and honors their commitments. Curiosity and a hypothesis‑driven mindset Ability to communicate complex analytical concepts to non‑technical audiences Detail‑oriented with a strong sense of ownership Comfort working in fast‑paced, data‑rich environments Why work with us A strong, collaborative product team that owns what it builds Clear product vision and access to real customer feedback from global nonprofit leaders Flat structure: no politics, just great work with great people Transparent company culture - we share how we're growing, where revenue comes from, and what's next Long‑term focus: we offer equity options and value sustained, meaningful contribution 30 days off 100% paid telemedicine plan Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. English learning courses Relevant professional education Gym or swimming pool Co‑working Please note: All official correspondence from Fundraise Up will exclusively originate from ******************** domain. Exercise caution and ensure the authenticity of emails claiming to be from our company. #J-18808-Ljbffr

Are you ready to use your technical skills to help protect lives and support communities during critical events? At Everbridge, we're looking for a Norwegian-speaking Technical Support Engineer (TSE) currently living and authorized to work in Norway to join our high-impact team. In this role, you'll support cutting-edge, mission-critical systems that help governments and agencies save lives and keep people safe when it matters most. This is a fully remote position exclusively open to candidates residing in Norway. As a Technical Support Engineer, you'll play a vital role in supporting our Public Warning solutions across Norway and the broader region. You'll work closely with customers and internal teams to ensure performance, reliability, and continuous improvement of our systems. What you'll do: Providing technical support to primarily Norwegian and European customers. Managing and resolving incidents and support tickets according to defined SLAs. Participating in a 24/7 on‑call rotation (one week on duty at a time). Collaborating with Engineering and Product teams to improve platform resilience. Proactively monitoring system performance and identifying issues before they accelerate. Assisting with software upgrades, installations, and platform configurations. Delivering training sessions to clients as needed. What you'll bring: Fluency in Norwegian and English (both written and verbal). Strong communication, presentation, and customer‑handling skills. Excellent organizational and time‑management abilities. Calm and methodical approach to resolving business‑critical technical issues. Experience working in Linux-based environments. Knowledge of IP configuration, VPNs, routing, databases (Oracle/PostgreSQL), and security protocols. Understanding of telecom networks (2G-5G) is a strong plus. Familiarity with Cisco routers/switches, AWS/cloud services, and basic scripting (e.g., Bash, Python) preferred. #LI-HG1 We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including: Private Healthcare Pension Group Life/Income Protection Life & Total Permanent Disability Insurance to protect you and your loved ones. We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe. About Everbridge Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today's unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry's most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit ******************* Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. #J-18808-Ljbffr

About Us: Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers' most difficult problems. We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications. The Role: We are seeking a talented and driven individual to join our team as a Strategy Support Specialist. In this role, you will manage strategic support accounts and coordinate delivery management for various projects. You will work closely with clients to understand their needs, develop tailored support strategies, and ensure the successful execution of projects. Your ability to build strong relationships with clients and internal stakeholders will be crucial in driving customer satisfaction and project success. You will also monitor project progress, identify potential risks, and implement solutions to keep projects on track. As a Strategic Support Specialist, you will be crucial in providing strategic support to our clients, ensuring they receive the highest level of service and expertise. This role involves working closely with various departments to deliver tailored solutions that align with and enhance our clients' operational efficiency and strategic goals. Your expertise will help us achieve our goals of improving customer engagement and operational efficiency. If you are a strategic thinker passionate about delivering exceptional support and driving project success, we want you on our team. Responsibilities: Strategic Account Support Build strong relationships by acting as the main point of contact for all client-submitted cases. Ensure regular follow-up and continuous communication. Provide the highest level of support by quickly diagnosing and resolving client issues. Ensure KPIs are being met regularly. Establish a help desk to help desk partnership: Coordinate with the client's help desk team to ensure seamless communication and collaboration. This includes sharing best practices and providing mutual support for complex issues. Schedule and lead regular meetings with the client to review open cases, trends in cases, and opportunities for training and optimization. Develop escalation procedures: Create clear escalation paths for unresolved issues, ensuring that internal and client teams know the process and can act quickly to resolve critical problems. Monitor and improve help desk performance: Review help desk metrics and performance indicators regularly to identify areas for improvement and implement strategies to enhance overall support quality. Identify gaps in system usage and propose scalable, process-driven solutions. Create and distribute regular reports and dashboards for client review. Follow best practices for Knowledge Management. Contribute to both internal and client-facing documentation and knowledge bases. Participate in and develop training for continued learning and growth. Enhanced Care Services Act as Delivery Manager for projects estimated under 20 hours, ensuring tasks are assigned to appropriate project managers, hours are tracked, and staying within scope. Provide definitions of cost and effort for projects. Monitor and communicate project status updates: Report weekly updates to leadership. Document timelines, risks, and contingency plans to keep projects on track. During regularly scheduled meetings, provide updates on hours used, project status, risks, and follow-up actions to the customer. Be an Advocate for your customer: Scope and refine requests for development enhancements. Collaborate with various departments to ensure project success. Be an Advocate for Datacor: Spot potential areas for expansion and innovation within clients' businesses. Success Metrics: Standard Support KPIs: Response, Communication, Resolution time, Backlog/Aged Backlog, Customer Satisfaction, and other project measurements as needed. On-time delivery for optimization projects. Client engagement and executive alignment across support and services projects. Internal contribution to knowledge sharing, documentation, and process standardization. Qualifications: Bachelor's degree in Computer Science, IT Management, Manufacturing, Business Administration, or related field (or equivalent experience). 2-3 years of Datacor ERP experience required. Strong understanding of help desk to help desk models of customer support. Strong organizational skills with attention to detail and the ability to prioritize and complete support cases and projects on time. High proficiency with Microsoft Office and business productivity tools. Excellent verbal and written communication, time management, interpersonal, and presentation skills. Strong desire to provide Best-in-Class customer service. Process-driven mindset focused on repeatability and scalability. Passion for analyzing data, solving problems, and driving continuous improvement. Ability to thrive in cross-functional, collaborative environments.

Location: RemoteRequired Clearance: Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c). Certifications: Project Management Institute (PMI) Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification.Required Education: HS Diploma/GEDRequired Experience: Seven (7)+ years of experience in supporting Information Technology as a Help Desk Lead/Manager. Position Description: PingWind is seeking a Help Desk Lead/Manager who supports triage meetings with the stakeholders to coordinate and collect additional information relevant to the issues identified by the end-user. Receives telephone calls and emails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Primary Responsibilities:Typical Responsibilities/Tasks: • Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. Studies and resolve computer software and hardware problems of users. • Acts as contact for users having problems using computer software, hardware, and operating systems. • Determines whether the problem is caused by hardware, software, or system. • Answers questions, applying knowledge of computer software, hardware, systems, and procedures. May perform incident management activities for categorizing and entering tickets into the tracking systems.• Supervises and coordinates activities of Help Desk Technicians or Representatives.• Engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and email messages from customers.• Establish scripts, procedures and templates used by the helpdesk team to perform daily activities. Manages a team of help desk support staff.• Experience with management, leadership, coordination, and customer contact for the help desk operation of a large-scale highly available system that is integrated with business-critical systems contemplated in this PWS.• Shall have excellent leadership skills, strong interpersonal skills, and be adept at handling conflict. Exceptional documentation skills, the ability to conduct research into a wide range of computing issues, and the ability to present ideas in user-friendly language to non-technical staff and end users.• Strong understanding of receiving, recording, and responding to help-desk requests from end-users. Managing the help desk call logging system. • Ensuring the system is fit for purpose and providing support as necessary. • Tracking help desk performance to ensure a high level of customer service and establishing customer service standards. • Responsible for the hiring, training, and supporting help desk representatives and technicians. • Expert knowledge of recent technological advances in computer science and engineering. Required Qualifications • Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c). • Project Management Institute (PMI) Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification. Desired Qualifications • Bachelor's Degree

The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. This fully remote role requires strong leadership, operational oversight, and adherence to ITIL best practices. The manager ensures service levels are met, escalations are handled effectively, and continuous improvement initiatives are implemented across Incident Management, Problem Management, and Knowledge Management. Occasional travel may be required to meet with customer representatives. Responsibilities Manage and mentor Tier 1 Service Desk Technicians, ensuring that all government mandated SLAs and internal KPIs are met or exceeded. Oversee scheduling and staffing for 24x7x365 coverage. Monitor First Call Resolution and speed of answer. Work with field services and outside groups to ensure expedient and accurate routing of tickets that cannot be handled by tier 1. Follow ITIL best practices for Incident Management, ensuring Incident Management Team follows proper escalation protocols and has the necessary resources to facilitate stand up calls for incident resolution. Work with customer to ensure compliance of outside groups as necessary. Follow ITIL best practices for Problem Management, ensuring Problem Management Team has sufficient resources to perform Root Cause Analysis. Work with customer to ensure that other groups provide sufficient cooperation and information to assist with Problem Management function. Follow ITIL best practices for Knowledge Management, ensuring that the knowledge base is accurate and continually improved. Follow ITIL best practices for Service Request Management, ensuring that requests are handled in a timely manner and escalated or assigned to the proper group in a timely manner. Ensure that all weekly, monthly, quarterly and ad hoc reports are accurate and completed before deadline. Monitor productivity and work compliance of all remote workers. Ensure proper training of incoming agents. Have virtual weekly and on demand meetings with customer representatives and collaborate with them to ensure that all needs are met. Ensure that security incidents are handled in compliance with customer requirements. Work with PMO resource manager to ensure proper assignment and tracking of government provided assets. Ensure that VIP customers are provided with enhanced support per customer requirements. Oversee Account Management Group, ensuring that they meet all customer requirements. Ensure follow-up on low customer survey scores, and any other reported issues. Qualifications Requirements: Bachelors degree with 8-12 years of experience. Minimum 3 years of IT Service Desk experience, with an additional 2 years in a leadership role. Minimum 3 years of hands-on experience implementing and managing ITIL practices, including Incident, Problem, and Knowledge Management. Strong understanding of ITSM tools and ITIL framework. Ability to manage remote teams effectively in a 24x7 environment. ITIL 4.0 foundation certification. Help Desk Institute or Service Desk Institute certification. Desired Qualifications MCSA Office 365 certification Clearance required: Must be able to obtain and hold a public trust clearance #ar #nss #tm #AR #NSS Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $120,000.00 - USD $120,000.00 /Yr.

Category Information Technology Tracking Code FCA 5232-585 Type Full-Time/Regular CALIBRE, an employee-owned Management Consulting and Digital Transformation Company, is looking for a highly motivated Service Desk Manager to join our team supporting a Federal client. The CRM serves as the local primary point of contact for the assigned Customer (7th Signal) on site. Coordinates AESD support provided to the AESD Customer and associated end users. ACTIVE SECRET CLEARANCE REQUIRED. Essential Functions * Liaison between service desk operations and supported organizations for issues related to customer satisfaction, service desk ticket failures, updates to process/policy changes, and service impacts * Review tickets to ensure consistency in documentation to standards * Actively participate and lead customer status calls * Conduct periodic On-Site visits with supported organizations and service desk (when requested) * Communicate action plans to customer base during outages or impact to service desk operations * Develop Strategic communications for process changes driven by both the service desk and customer environment * Support continuous process improvements to improve performance levels through reporting trends and ticket analysis * Drive client satisfaction on the Service Desk * Coordinate and test ITSM configuration changes with our platform developers and onboarded customers * Educate onboarded customers on enhancements and new capabilities as they are deployed * Partner with other departments such as Knowledge Management and Incident Management to collaborate on improving service desk processes and socialize known issues such as system degradations Competencies * Customer Service Management * Training * Help Desk Management Supervisory Responsibility CRM has oversight of the Help Desk Agents Work Environment This is a remote Opportunity Required Skills * B.S. degree in business, CIS, marketing, or other related discipline or the equivalent combination of education and professional training, with 3 years of customer service experience * Must have or be able to obtain ITIL V4 Foundations Certification within 60 days of hire * Experience working in service desk operations to include standard call flows, ticketing systems, and ticket logging; experience with ServiceNow is highly preferred, to include Case Management, Major Issue Management, Visualization & Dashboard creation, and minor familiarity with other ServiceNow capabilities such as Hardware & Software Management, Field Services Management and Strategic Portfolio Management * Competency in call center tracking tools * Basic understanding of Enterprise-level Information Technology tools and practices * Demonstrated ability to learn customer support processes and techniques * Excellent analytical and problem solving skills * Excellent oral and written communication skills, should be able to confidently brief/present updates on weekly meetings with various stakeholders * Experience working with, and an understanding of, U.S. Department of Defense and U.S. Army IT policies and directives, and a strong understanding of the Army working environment * Must be a U.S. Citizen * ACTIVE Secret Clearance required Required Experience CALIBRE and its subsidiaries are an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package. To be considered, please apply via our website at ******************* Come join our dynamic team. #CALIBRECareers This position is located in Washington D.C. View the Google Map in full screen.

Join us at Sparksoft, where we're not just another tech company-we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation. Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders. We are Sparksoft! ROLE & RESPONSIBILITIES: The Service Desk Operations Manager is responsible for the day-to-day management of Tier 1 contact center operations supporting the program. This role ensures service delivery excellence, strict adherence to KPIs/SLAs, and continuous improvement of operational processes. The Operations Manager will lead teams, manage performance metrics, coordinate outage communications, and implement best practices to optimize customer experience and operational efficiency. Run daily operations for the Tier 1 IT service desk, including queue monitoring, staffing adjustments, and workload balancing across phones, tickets, and other channels. Develop, monitor, and report on performance metrics to ensure ITSM KPIs and SLAs are consistently achieved. Implement workflow redesigns and best practices to streamline technica, support operations and enhance customer experience. Lead and support Supervisors, providing coaching, direction, and feedback so they can effectively manage and develop their SDR teams. Collaborate with Quality, Training, and Knowledge Management to reinforce quality standards, ensure KBAs/SOPs are followed, and support new process rollouts. Act as an operational point of contact during incidents, outages, and major events, ensuring clear communication and guidance to the floor. Drive continuous improvement initiatives through training, coaching, and process REQUIRED EXPERIENCE: Minimum 7 years of professional experience, including at least 3 years in people management. 5+ years' hands-on experience with ServiceNow and NICE CXone in a service desk or contact center environment. 3+ years of leadership experience in an IT Support or contact center setting, managing metric-driven teams. Strong background in KPI/SLA management, ITSM analytics, and process optimization. Must be able to obtain and maintain a Public Trust clearance. Must have lived in the United States 3 out of the past 5 years. PREFERED EXPERIENCE: . Experience in healthcare, government, or Marketplace programs. Hands-on expertise with CXone Studio (IVR, scripting) and ServiceNow customization. Relevant certifications (ITIL, HDI, PMP, or similar). EDUCATION & CERTIFICATIONS: Bachelor's degree in relevant field or equivalent combination of education and experience. (Experience may be substituted in lieu of a degree). WHAT WE OFFER: At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected. That's why we've built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities, we're committed to helping you thrive both inside and outside of work. When you join Sparksoft, you'll enjoy: Competitive compensation and a 401(k) with employer contributions to help you plan for the future Flexible paid time off and hybrid ways of working that support true work-life balance Comprehensive health coverage-including medical, dental, vision, life, and disability insurance A curated in-office experience designed to foster community, team connections, and innovation Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events Training and development programs that build new skills and prepare you for leadership roles A collaborative, transparent, and fun culture-recognized as a Great Place to Work Accessibility and Accommodations: Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process, please contact us at Sparksoft.Accommodations@sparksoftcorp.com or call ************. Requests are reviewed and fulfilled on a case-by-case basis. Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft, please report it immediately to our security team at ***********************. Artificial Intelligence (AI) Policy: While Sparksoft recognizes the value of artificial intelligence in the workplace, our hiring process is designed to assess each candidate's individual skills, judgment, and problem-solving abilities. To maintain the integrity of this process, the use of AI tools at any stage of the application or interview is strictly prohibited. Violations of this policy may result in disqualification from consideration.

Job Description Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred. Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm. Note: 35 hour workweek. All training will be conducted on premises at 25 Market St. Trenton, NJ. 2-year college degree or equivalent technical study - preferred Training on the AOC procedures and system will be provided. Summary: The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired: Microsoft Windows 10 Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided. Experience using Microsoft Excel, Word and Visio Must have good clear communication skills Responsibilities: Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. Maintain a working knowledge of Help Desk and IT Operations procedures. Log all incoming problems and requests and actions taken to resolve them. Provide first response help desk support to all customers and users. Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests. Provide support for AOC business applications. Provide follow-up status to end-users in accordance with specified support policies and procedures. Ensure closed problems are adequately documented.

**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (************************************** - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSA and FSAs for eligible expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. **Qualifications** Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician's office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician's office, appointment scheduler or service industry. Candidates must attach a full listing of education completed beyond High School Diploma/GED. Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc. Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred. Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center. Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail. Excels in both written and verbal communication. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon Operations. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Previous Mayo Clinic experience strongly preferred. **Exemption Status** Nonexempt **Compensation Detail** $22.83 - $32.71 / hour **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** Rotating schedules Monday-Friday 6:30 am -5:00 pm. 8-hour shifts. On-site in Rochester, MN. **Weekend Schedule** Minimal on-call rotation (on-call work will be performed remotely.) **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (***************************************** **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (**************************** . Mayo Clinic participates in E-Verify (******************************************************************************************** and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. **Recruiter** Brianna Hanna **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Job Description At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need it most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in delivering foreign aid, our solutions are improving the lives of millions of people. We're looking for a help desk associate who shares our commitment to leveraging technology to make a real impact in the world - a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep. Job Summary The LTSS MD Help Desk Tier 1 Specialist will serve as a primary point of contact for the LTSS Maryland customers, answering phone calls, emails and all first level review of issues reported. Work in a deadline-driven environment collaboratively with the rest of the Production Support and product development teams through every step of the defect life-cycle. Principal Responsibilities Provide customer support and technical issue resolution via email, phone, and Defect tracking system. Build rapport and elicit problem details from customers. Provide timely, efficient, and pleasant follow up to customer questions or issues, as applicable. Communicate customer priorities regarding defects to Tier 2 HD. Work with Tier 2 HD, Tier 3 HD and Business Analysts to understand new features being released. Work with Production Support team lead to convey release information to customers. Work with Tier 2, and 3 HD and Core Team to determine release schedule with customers. Document all incidents in incident tracking system Manage incidents to closure or escalation to Tier 2. Interact effectively with customers and internal development team Escalate issues as needed Assist in generating training materials and customer facing documentation. Required Skills College degree and 0-2 years of related work experience, or Associate degree and 2-3 years of related work experience, or High School diploma/equivalent and 4-5 years related work Demonstrated ability to analyze and understand complex software applications with minimal direction from more senior personnel. Strong interpersonal skills. Must be able to work within tight deadlines and be adept at balancing shifting priorities and time management. Must be a strong team player with excellent written and verbal communication skills in English. Ability to accept personal accountability and ownership for areas of responsibility. Strong analytical skills with excellent customer service skills. Strong client focus and collaborative work style Ability to understand and explain technical information Ability to create customer facing documentation Location: Remote Status: Full time salaried with company benefits NOTICE: EO/AA/VEVRAA/Disabled Employer - Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at **************. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems' Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems' normal business hours.

Description About the RoleThe Deal Desk Specialist partners with Sales, Finance, Operations and Legal teams to facilitate the Order to Cash process. You will ensure that the deal cycle is in compliance with internal policies, legal guidelines and revenue recognition standards from start to finish. You are able to maintain these company and industry guidelines while also assisting the sales team with complex deal structures to help close deals. Location - Remote in TX or FL - Mon - Friday 8 AM - 5 PM PST What You'll be Doing Review/Approve non-standard deal requests in DealHub related to special terms, payment terms, discounts, etc. Work closely with the Legal team to address EULA modifications to be included on deals Cross-train with Billing team to assist with order processing wich consists of order form review, subscription set up and provisioning Maintain EOM outstanding deal reports and follow up with AEs and their managers as needed Work with Sales Operations to make changes in DealHub that may be related to new policies, product offerings, pricing strategies or increased efficiency Performs other duties and responsibilities as assigned About You 1-2 years Deal Desk experience, supporting a sales org Experience with a CPQ tool (DealHub preferred) and Salesforce Attention to detail Excellent written and verbal communication skills Able to prioritize and balance multiple tasks; strong organizational and time management skills are required Approachable Solution oriented About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.We help you prepare for your financial future with our 401(k) plan.We prioritize your work-life balance with our unlimited PTO.We reward your work with opportunity for growth and advancement. Additional InformationThis position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

As our Client Technical Support Agent, you will deliver software support to clients and respond promptly to both routine and emergency support requests, from clients and team members. You will have the opportunity to: * Troubleshoot product and technical issues * Assess severity and scope of issues, inquiries, and requests. * Communicate with clients by phone and email * Log and manage all client-related issues in our Client Relationship Management (CRM) tool (Salesforce) * Escalate complex issues to technical and product teams with complete and accurate information * Manage customer and user configurations * Educate and empower customers to maximize the use of products, tools, and services * Stay current on all product and service updates * Monitor system status and communicate issues internally and externally * Initiate proactive customer communications * Apply Knowledge-Centered Service (KCS) practices, including maintaining knowledge articles for internal and external use * Document solutions in reusable articles to support future issue resolution * Foster relationships between customers and the Experian brand through every interaction. Qualifications * 2+ years' experience with research and reconciliation skills * Bachelor's degree is beneficial * 2+ years' experience in Healthcare IT, Healthcare technical support, or Healthcare SaaS industry * Salesforce proficiency is beneficial Additional Information Benefits/Perks: * Great compensation package and bonus plan * Core benefits including medical, dental, vision, and matching 401K * Flexible work environment, ability to work remote * Flexible time off including volunteer time off, vacation, sick and 12-paid holidays * Explore all our exciting benefits here: ************************************************ At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Department: 13300 Enterprise Revenue Cycle - Group and Service Line Support Surg Hosp Based and Complex Specialties Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Remote Pay Range $37.50 - $56.25 Major Responsibilities: Monitor and analyze KPIs to identify trends and transform data into actionable reports and presentations that support strategic decision-making. May participate in Service Line leadership meetings to represent Clinician Services, share updates, propose improvements, and align departmental efforts with organizational strategy. Collaborate with leadership and cross-functional teams-including Coding, CDI, CMD, Integrity Operations, Optimization & Technology, and Clinical Informatics-to identify improvement opportunities and advance documentation practices. Provide operational and technical guidance to staff and stakeholders, ensuring clarity and consistency in documentation and coding processes. Demonstrate compliance with regulatory requirements, including CMS, QIOs, NCCI edits, and payer-specific guidelines, while adhering to AHIMA's Standards of Ethical Coding. Utilize EHR systems and coding tools proficiently, maintaining data integrity and supporting efficient documentation workflows. Maintains confidentiality of patient records. Reports any perceived non-compliant practices to the Clinician Services leadership or compliance officer. Engage in continuous learning, staying current with evolving coding guidelines, practices, and terminology through training and professional development. Promote a collaborative, service-oriented culture, modeling professionalism and teamwork across Clinician Services and organizational stakeholders. Licensure, Registration, and/or Certification Required: Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) certification, or Coding Specialist (CCS) certification, or Coding Specialist - Physician (CCS-P) certification issued by the American Health Information Management Association (AHIMA) or Professional Coder (CPC) certification issued by the American Academy of Professional Coders (AAPC). Specialty credential required Education Required: Completion of advanced training through a recognized or accredited program, equivalent in scope and rigor to post-secondary education or equivalent knowledge. High school diploma or GED required Experience Required: 5 years of experience in expert-level professional and/or facility coding, and experience in collaborating with other teams within an organization, and/or educating/training licensed clinicians. Advanced level of ICD-10- CM/PCS and/or ICD-10-CM/CPT/HCPCS for a large complex health care system or medical group. Knowledge, Skills & Abilities Required: Extensive knowledge of third-party reimbursement programs, state and federal regulatory issues, national and local coverage determinants, research-related restrictions, ICD-10 CM/PCS, and CPT/HCPCS coding classifications. Proficiency in statistical analysis is essential to examine revenue cycle/reimbursement activities and identify and address related issues. Demonstrated proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc.) or similar products and in patient accounting and billing systems. Ability to deal and work effectively with multiple departments and in matrix organizational structures. Proven ability to influence others not directly reporting to them. Strong negotiating skills. Strong oral and written communication skills. Strong understanding of medical terminology, anatomy, and physiology to support precise code assignment. Highly proficient in problem-solving and analytical thinking with strong attention to detail. Advanced knowledge of Epic and other reporting tools to analyze data, generate reports, and optimize workflow efficiencies Physical Requirements and Working Conditions: Follows organizational and divisional remote work policy and guidelines. Operates all equipment necessary to perform the job. Handles a fast paced and creative work environment moving independently from one task to another. Makes sound decisions within limited time frames and always conducts business in a professional manner and has demonstrates ability to work cooperatively and effectively with others on an individual and team basis. Physical Requirements and Working Conditions: Advanced training beyond High School that may include the completion of an accredited or approved program in Medical Coding and/or Associate or Bachelor's degree preferred. Specialty credential through AHIMA, AAPC or HFMA This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Applications for this posting will be accepted until 11/21/25. ADP is hiring a SAP Client Tech Support Consultant. (REMOTE) Job Responsibilities: Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation. Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex. Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering. Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application. Identify, manage and test SAP Note application as an Advanced Correction. Create and send Customer messages to SAP to request support and corrections Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach. Provide mentoring support and guidance to other consultants on areas of expertise Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team. Performs other related duties as assigned. Technology Specific Job Requirements: SAP Payroll/HR application experience - including Enterprise/Personnel structure, payroll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration Excellent Understanding of Payroll Processing Methodology Understanding of Employee Self Service/Portal. Experience : 3-5 Years of Directly Related Experience. PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: Problem Resolution: ability to work systematically and logically to resolve problems, address opportunities and management situation at hand. Identify causes, relationships, implications and solutions. Demonstrate knowledge and application of key methodologies employed by Application Support Team. Business Consulting Skills - provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation. Excellent verbal and written communication skills. Client Focused. Ability to Mentor and Guide other associates in area of expertise.