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Working as a Help Desk Operator

There is more than meets the eye when it comes to being a help desk operator. For example, did you know that they make an average of $17.24 an hour? That's $35,868 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Help Desk Operator Do

There are certain skills that many help desk operators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and listening skills.

When it comes to the most important skills required to be a help desk operator, we found that a lot of resumes listed 21.7% of help desk operators included desk support, while 11.2% of resumes included technical support, and 6.2% of resumes included hardware. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the help desk operator job title. But what industry to start with? Most help desk operators actually find jobs in the technology and health care industries.

How To Become a Help Desk Operator

If you're interested in becoming a help desk operator, one of the first things to consider is how much education you need. We've determined that 44.7% of help desk operators have a bachelor's degree. In terms of higher education levels, we found that 7.8% of help desk operators have master's degrees. Even though most help desk operators have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a help desk operator. When we researched the most common majors for a help desk operator, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on help desk operator resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a help desk operator. In fact, many help desk operator jobs require experience in a role such as computer operator. Meanwhile, many help desk operators also have previous career experience in roles such as customer service representative or technical support specialist.

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Average Salary$35,868
Job Growth Rate10%

Help Desk Operator Jobs

Help Desk Operator Career Paths

Top Careers Before Help Desk Operator

Top Careers After Help Desk Operator

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Help Desk Operator

Help Desk Operators in America make an average salary of $35,868 per year or $17 per hour. The top 10 percent makes over $64,000 per year, while the bottom 10 percent under $19,000 per year.
Average Salary
$35,868

Best Paying Cities

0

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Help Desk Operator
Help Desk Operator
Randstad
Randstad
08/12/2020
08/12/2020
$25,04408/12/2020
$25,044
Help Desk Operator
Help Desk Operator
Randstad
Randstad
07/08/2020
07/08/2020
$29,21807/08/2020
$29,218
Help Desk Operator
Help Desk Operator
Randstad
Randstad
05/20/2020
05/20/2020
$31,30505/20/2020
$31,305
Help Desk Operator
Help Desk Operator
University of Arkansas-Fayetteville
University of Arkansas-Fayetteville
01/24/2020
01/24/2020
$23,73901/24/2020
$23,739
Help Desk Operator
Help Desk Operator
Hacienda La Puente Unified
Hacienda La Puente Unified
09/12/2019
09/12/2019
$45,01709/12/2019
$45,017

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Help Desk Operator Demographics

Gender

male

59.0 %

female

36.4 %

unknown

4.6 %

Ethnicity

White

62.2 %

Asian

16.3 %

Hispanic or Latino

9.7 %

Foreign Languages Spoken

Spanish

54.5 %

French

13.6 %

Chinese

4.5 %
See More Demographics

Help Desk Operator Education

Majors

Business
15.1 %

Degrees

Bachelors

44.7 %

Associate

23.4 %

High School Diploma

12.7 %

Top Colleges for Help Desk Operators

1. Stanford University

Stanford, CA

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA

In-State Tuition
$50,530
Enrollment
4,571
See More Education Info

Entry Level Jobs For Becoming A Help Desk Operator

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Top Skills For a Help Desk Operator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 21.7% of help desk operators listed desk support on their resume, but soft skills such as speaking skills and writing skills are important as well.

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Top Help Desk Operator Employers

1. United States Army
4.0
Avg. Salary: 
$51,026
Help Desk Operators Hired: 
16+
2. IBM
4.8
Avg. Salary: 
$94,835
Help Desk Operators Hired: 
6+
3. United States Navy
3.8
Avg. Salary: 
$45,973
Help Desk Operators Hired: 
6+
4. Electronic Data Systems
4.4
Avg. Salary: 
$74,341
Help Desk Operators Hired: 
6+
5. Marist College
3.2
Avg. Salary: 
$42,530
Help Desk Operators Hired: 
6+
6. Vanderbilt University Medical Center
4.6
Avg. Salary: 
$50,833
Help Desk Operators Hired: 
5+

Help Desk Operator Videos

Recently Added Help Desk Operator Jobs

Updated October 2, 2020