Help desk operators provide assistance for end users of computer software and hardware. They provide customer service related to IT issues and function as the first point of contact people can reach as employees of an organization or customers using the products of a company.

You will identify the source of the problems described to you and find solutions to fix them, mediating between users and the technical department. In some cases, you might have to escalate problems you are unable to resolve to the appropriate expert. You might be asked to install software and hardware for the company as well and give advice to management on necessary technological improvements.

You will need to know your way around computers to take on this role. A degree in computer science or an IT-related field might be necessary. Experience in troubleshooting hardware or software-related issues will be a must. Great communication skills, an analytical mindset, and attention to detail will be much appreciated by your employer. Help desk operators make around $35,868 a year on average, which is around $17.24 an hour.

What Does a Help Desk Operator Do

There are certain skills that many help desk operators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

How To Become a Help Desk Operator

If you're interested in becoming a help desk operator, one of the first things to consider is how much education you need. We've determined that 46.3% of help desk operators have a bachelor's degree. In terms of higher education levels, we found that 4.6% of help desk operators have master's degrees. Even though most help desk operators have a college degree, it's possible to become one with only a high school degree or GED.

Help Desk Operator Career Paths

Average Salary for a Help Desk Operator

Help Desk Operators in America make an average salary of $33,280 per year or $16 per hour. The top 10 percent makes over $60,000 per year, while the bottom 10 percent under $18,000 per year.
Average Help Desk Operator Salary
$33,280 Yearly
$16.00 hourly
$18,000
10 %
$33,000
Median
$60,000
90 %

What Am I Worth?

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Help Desk Operator Education

Help Desk Operator Majors

19.6 %

Help Desk Operator Degrees

Bachelors

46.3 %

Associate

32.6 %

High School Diploma

9.6 %

Top Colleges for Help Desk Operators

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571

Top Skills For a Help Desk Operator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.5% of help desk operators listed technical support on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Help Desk Operator Resume templates

Zippia allows you to choose from different easy-to-use Help Desk Operator templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Help Desk Operator resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Help Desk Operator Demographics

Help Desk Operator Gender Distribution

Male
Male
65%
Female
Female
35%

After extensive research and analysis, Zippia's data science team found that:

  • Among help desk operators, 34.9% of them are women, while 65.1% are men.

  • The most common race/ethnicity among help desk operators is White, which makes up 59.4% of all help desk operators.

  • The most common foreign language among help desk operators is Spanish at 56.5%.

Online Courses For Help Desk Operator That You May Like

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Top Help Desk Operator Employers

Most Common Employers For Help Desk Operator

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Dell$109,587$52.693
2IBM$104,473$50.236
3Accenture$100,392$48.273
4CAI$57,190$27.504
5Unisys$44,734$21.513
6Marist College$40,604$19.526
7NBCUniversal$39,945$19.204
8DXC Technology$36,119$17.366
9Bank of America$34,438$16.564
10CACI International$34,233$16.464

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