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Top 50 Help Desk Operator Skills

Below we've compiled a list of the most important skills for a Help Desk Operator. We ranked the top skills based on the percentage of Help Desk Operator resumes they appeared on. For example, 11.9% of Help Desk Operator resumes contained Computer Hardware as a skill. Let's find out what skills a Help Desk Operator actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Help Desk Operator

1. Computer Hardware
demand arrow
high Demand
Here's how Computer Hardware is used in Help Desk Operator jobs:
  • Answered calls and e-mails regarding computer hardware and software issues from South Texas College staff.
  • Installed, repaired, and maintained computer hardware and software.
  • Installed computer hardware, software, peripherals and resolved their issues
  • Diagnose computer hardware and software issues.

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62 Computer Hardware Jobs

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2. Technical Support
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high Demand
Here's how Technical Support is used in Help Desk Operator jobs:
  • Directed calls to appropriate technical support divisions.
  • Managed help desk staff of four with over 900 desktop users and managed technical support/operations staff of five.
  • Provided technical support for DME suppliers in accordance with IACS application and DMEPOS Bidding system.
  • Provide over-the-phone technical support and troubleshooting to all computer users throughout the firm as needed.
  • Provided 1st Level technical support for 800+ off the shelf and proprietary business applications.
  • Answered phones and provided technical support to students, faculty, and staff.
  • Managed call flow and responded to technical support needs of customers.
  • Seasoned in providing technical support for employees around the world.
  • Provided daily technical support network, connectivity, e-mail.
  • Provide technical support over the phone and in-person.
  • Provide Technical support to a variety of companies.
  • Offer technical support for many third party applications.
  • Developed 15 headcount managed service Call Center into a 50 headcount 24/7, 365 day per year technical support center.
  • Provided technical support for users including Linux and Windows 2000 and kept a detailed log in the Remedy System.
  • Supervised a staff of up to 60 individuals Provided over-the-phone and walk-in technical support for a student population of 24,000
  • Provide technical support by assisting tax preparers in solving problems and concerns with tax refund software.
  • Triaged and fielded technical support calls within 24x7x365 data center and help desk.
  • JOB HISTORY Manager of Computer Operations/Telecommunications Sept. 1986 - Technical Support (hardware/software); Training & Support.
  • Assigned appropriate technical support to the IT staff.
  • Provided technical support and PC troubleshooting for faculty and students Regularly performed hardware and software maintenance Updated department web site weekly

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1,051 Technical Support Jobs

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3. Customer Service
demand arrow
high Demand
Here's how Customer Service is used in Help Desk Operator jobs:
  • Provided quality customer service with a high volume central processing and distribution center.
  • Provide technical customer service on inquiries pertaining to operating systems and software.
  • Received multiple service awards for outstanding customer service.
  • Revitalized customer service responsibilities and troubleshooting processes.
  • Train all new and current team members as I-9 Help Desk customer service personnel and experts on the Form I-9.
  • Listen in on calls during all shifts to ensure Customer Service satisfaction and training issues for Customers and/or Associates.
  • Resolved all customer service problems including past due memberships, billing questions, account issues, and equipment concerns.
  • Participated in a team solving diverse technical issues and developing proactive plans to provide the best possible customer service.
  • Assist fellow workers with technical questions to ensure all customers are provided a 100% customer service.
  • Installed telephone sets and coordinated the start-up and training of the Customer Service Call Center.
  • Meet targeted goals for schedule adherence, department service levels and customer service standards.
  • Provided excellent customer service to clients (400 employees) and to company commitments.
  • Provided professional customer service and support for incoming calls for the MCI network.
  • Offered excellent customer service in a pleasant and professional manner.
  • Provided customer service and maintained the media library.
  • Provided efficient customer service to clients.
  • Provide and maintain excellence customer service Contact physicians regarding outstanding payments.
  • Provided customer service to graduate students in three computer labs; fixed printer jams and minor computer issues.
  • Developed a trusting genuine relationship with the members by providing top notch customer service.
  • Performed IT security and comprehensive customer service for faculty, staff, students, and the general public.

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548 Customer Service Jobs

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4. Desk Support
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high Demand
Here's how Desk Support is used in Help Desk Operator jobs:
  • Lead manager for Help Desk supporting 1,100 users on unclassified and classified networks; supervised 9 technicians.
  • General help desk support operation and monitoring of online and batch jobs in production mainframe environment.
  • Provide backup for normal and after hours help desk support with networking hardware.
  • Performed PC and AS400 help desk support for 3 local and 5 remote locations
  • Help Desk Support, PC upgrades, installation and perform data restores.
  • Help desk support, problem solving, WAN technologies, Mainframe operations.
  • Worked as an Information Management Officer in charge of help desk support.
  • Provided Help Desk support for on-site and remote hand held users.
  • Managed nine operators, including first level help desk support.
  • Provided coverage for in-house Help Desk supporting over 3,000 users.
  • Promoted to the help desk supporting IMPACT
  • Functioned as helpdesk support of user workstations, software suites and client utilities.
  • Monitored the main frames performance by means of console and on-line terminals and provided help desk support.
  • Provide Help desk support via Remedy software IT help desk of just passing on calls.

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34 Desk Support Jobs

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5. Phone Calls
demand arrow
high Demand
Here's how Phone Calls is used in Help Desk Operator jobs:
  • Answered telephone calls to assist computer users encountering problems.
  • Answered and screened all incoming calls and directed calls to proper extensions, assisted with conference calls and overseas telephone calls.
  • Input Information for dates, telephone calls, and call time ratios into an organized chart for a monthly basis.
  • Receive and process incoming emails and telephone calls to the university for questions about the campus and student/faculty needs.
  • Created tickets for failed backups, answering phone calls and creating tickets for help desk issues.
  • Established first contact with clients via telephone calls in French, Italian and English.
  • Followed up on open technical and reporting issues via phone calls.
  • Use Remedy ticketing system to document phone calls.
  • Fielded phone calls from computer users.
  • Directed service phone calls and created helpdesk tickets in electronic system Solved minor PC issues for fellow employees Volunteer Experience

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18 Phone Calls Jobs

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6. Email
demand arrow
high Demand
Here's how Email is used in Help Desk Operator jobs:
  • Monitored incoming emails for ticket tracking.
  • Resolve high volume of inquiries from health insurance providers via email, using a tracking/trouble ticket tool such as Remedy.
  • General Duties: * I have training and experience in accessing client data bases, email account resetting.
  • Provided technical support for 4,000+ users via incoming calls and emails from 4 hospitals and multiple WAN sites.
  • Provided verbal instruction or detailed emails to callers to resolve most issues not due to hardware failure.
  • Assist students and instructors via phone and email to connect to virtual classroom sessions and labs.
  • Provided Tier I support to users via phone and/or email on IT and system problems.
  • Trained new employees, supervised the email help order dept., filing and data entry.
  • Set up users email accounts and oversaw transition from Enterprise email to Outlook.
  • Check email servers to ensure emails are going to customers and staff.
  • Worked with the department manager to improve the email service request form.
  • Respond to emails concerning technical issues or assign to other techs.
  • Assisted with setting up emails, user accounts, passwords.
  • Assist in opening email accounts for students and staff.
  • Maintain telephone and voicemail programming.
  • Answered telephone calls to assist computer users encountering email issues throughout South Korean Military Bases Ran nightly backups of over 15 servers
  • Answer customers' questions about merchandise and advise customers on merchandise selection, through multi-line phone and email communications.
  • Repair laptops and desktops / Upgrade software * Support: Email / Windows / MSOffice / Password protection
  • Offered email and remote support for Consulting customers Removed virus and spyware infections remotely.
  • Help customers with internet issues Troubleshoot various computer problems Help set up email addresses

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676 Email Jobs

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7. Troubleshoot
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high Demand
Here's how Troubleshoot is used in Help Desk Operator jobs:
  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
  • Monitor AS400 systems, communications equipment and perform limited troubleshooting and problem resolution.
  • Assisted with end-device equipment replacement and on-site troubleshooting for departments after hours.
  • Trained Customer Support Bench Technicians in proper troubleshooting and resolution techniques.
  • Assisted with database implementation and troubleshooting utilizing FoxPro.
  • Performed diagnostics and troubleshooting of various systems.
  • Provided laptop and mobile device tech support and troubleshooting to the students, staff and faculty in OSX and Windows platforms.
  • Install, configure, and troubleshoot XP, Windows 7 and Vista, Outlook 2007 and 2010 in Microsoft Exchange environment.
  • Corrected 60,000+ hardware, software and network related issues; using troubleshooting and preventative maintenance procedures.
  • Assist end users in troubleshooting and resolution of computer and AS400 and related issues.
  • Work with other departments to troubleshoot daily issues and streamline process and performance.
  • Assisted units via phone with troubleshooting, installing and repairing technical issues.
  • Participated in supporting up to 24 agents with troubleshooting policies and procedure.
  • Work with vendor support staff to troubleshoot and maintain local database servers.
  • Prioritize active/overnight queues, run/kill reports, and troubleshoot system bottlenecks.
  • Provide support for DAS systems troubleshoot and repair.
  • Answer incoming calls and troubleshoot user problems.
  • Install and troubleshooting MS Office 95 and 97, Outlook Express, and lotus 123.
  • Network Monitoring and troubleshooting the Dean Foods network consisting of Cisco, Wintel and AS400 related platforms.
  • Provided step by step instructions to Financial Advisors Installed digital programs, certificates, and software Provided technical troubleshooting for various devices

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285 Troubleshoot Jobs

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8. Hardware Issues
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high Demand
Here's how Hardware Issues is used in Help Desk Operator jobs:
  • Submitted summary reports to various campus tech departments identifying hardware issues that need to be alleviated.
  • Assisted in-house staff with software and hardware issues and questions, and docketed reported issues.

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2 Hardware Issues Jobs

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9. Active Directory
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high Demand
Here's how Active Directory is used in Help Desk Operator jobs:
  • Performed overall management of 3,000+ Active Directory objects in support of base/Denver metro area.
  • Use Active directory to reset passwords, add users to groups, grant and take back access for terminated employees.
  • Update Active Directory to Change, Remove or Add end-users when instructed to do so; i.e.
  • Utilized Active Directory to manage account parameters and rest passwords account.
  • Maintain the active directory and Verizon cell phone data base.
  • Granted users access to shared drives via Microsoft Active Directory.
  • Assisted with the Active Directory Migration Project.
  • Modify user permissions in eDirectory and Active Directory *Process and complete Password Reactivation Forms.
  • Manage accounts and passwords through the use of Active Directory and Cyber Ark Password Vault.
  • Managed user OUs and policy groups in Active Directory 2008.

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212 Active Directory Jobs

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10. Backup
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high Demand
Here's how Backup is used in Help Desk Operator jobs:
  • Performed backup tape handling activities involving loading and unloading media.
  • Perform daily backup on Sun servers running proprietary applications.
  • Created a utility to provide user self-help, data backup and restoration and organization, drive mapping, etc.
  • Scheduled and/or ran various jobs, backups, and restores on an AS/400 platform.
  • Filed and pulled tapes from tape Library; input backups in TMS database.
  • Performed daily backups on all VAX Server Nodes and NT Servers.
  • Performed various backups and procedures on a variety of computers.
  • Provide end user support on technical issues, system backup
  • Troubleshooted hardware and software problems for systems and backups.
  • Provided backup support to Operations Analyst.
  • Perform system backups and restores.
  • Perform daily backups via AS/400.
  • Verify completion of nightly backups.
  • Direct responsibility for running AS400 tape backups, call resolution and troubleshooting AS400 batch job issues daily.
  • Update, backup, and restore corporate Images on Laptops and PC's through Acronis True Image.
  • Performed daily system backups on a variety of storage devices using Veritas Backup Exec.
  • Pulled and mounted available tapes, prepared backup tapes to be sent offsite.
  • Promoted to Data Backup running full and incremental backups using Symantec Backup Exec.
  • Perform daily batch logs, backups and maintain peripherials.
  • Process and verify nightly and weekly backups of IBM iSeries, and Novell File Server.

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186 Backup Jobs

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11. User Accounts
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high Demand
Here's how User Accounts is used in Help Desk Operator jobs:
  • Create new user accounts and maintain existing accounts (Exchange and Active Directory permissions for system and file access).
  • Work with the Guardian Edge server as admin to use the one time password unlock tool and reset user accounts.
  • Created over 805 user accounts using Active Directory and Exchange Management tools for 3 different networks in one year.
  • Created, maintained and deleted user accounts on a variety of Servers, following established security policies and procedures.
  • Created and configured constants, security, and new user accounts, forms and custom reports.
  • Set up distribution groups and user accounts, and input information for asset accounting and auditing.
  • Manage user accounts and permissions through the use of Active Directory/Security Groups.
  • Created new user accounts in Active Directory.
  • Managed user accounts in Active Directory.
  • Create and maintain user accounts/passwords through Active Directory, Exchange, HOV/Lason Imaging, and Unisys Systems.
  • Create, Maintain & Remove user accounts in Siebel Troubleshoot Siebel synchronization problems and account access.

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156 User Accounts Jobs

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12. Windows XP
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high Demand
Here's how Windows XP is used in Help Desk Operator jobs:
  • Lead team of 5 during migration 900+ workstations from Windows XP to Windows Vista in 3 months.
  • End User Support included Windows XP and Office 2003.
  • Required proficiency in Windows XP, IBM AS/400 Series i, Deploymentconsole, and Basic Operator Certification from IBM.

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6 Windows XP Jobs

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13. Mainframe
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high Demand
Here's how Mainframe is used in Help Desk Operator jobs:
  • Experience in an IBM Mainframe Data Center Environment which includes Mainframes/LAN/Telecommunications/Servers.
  • Administer Production/Testing mainframe environments and run operational tasks.
  • Operated and maintained a third-party mainframe-based network (AS-400), interfaces and UNIX applications (RumbaNT) with Telnet capabilities.
  • Provided PC and Mainframe hardware and software support to users located at multiple sites throughout the US and Canada.
  • Solved computer-related error messages on Windows 95 and within the JDA application software, on an AS400 mainframe.
  • Provide assistance and support to other support groups in troubleshooting mainframe, network and communication problems.
  • Assisted end users with mainframe, network, software, and hardware issues.
  • Monitor / upkeep of routers, IBM mainframe, modem bays, etc.
  • Support included PC, MID-Range and Mainframe software and hardware configurations and applications.
  • Provided monitoring for all mainframe core applications, hardware and software.
  • Experience with VTAM, TSO, and most other mainframe applications.
  • Performed weekend maintenance and upgrades (IPL'd the mainframe).
  • Performed Console Operations on mainframe using MVS / TPF.
  • Operated and monitored processes on Mainframe and NT servers.
  • Maintained and IBM ES9000 Mainframe and peripherals.
  • Supported legacy mainframe, client-server and web/e commerce applications for internal and external Nortel customers.
  • Reset user mainframe and Windows NT passwords, printers and other related peripherals by using VTAM, VPS, SDSF.
  • Implemented Backup procedures for Risk systems and IBM 3470 Mainframe Responsible for Nightly Mainframe Printouts, and weekly Payroll printing.
  • Used Omegamon to help resolve mainframe issues with high CPU utilization, job contention and resource availability.
  • Provided support to end-users for PC, Server and Mainframe applications and hardware..

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55 Mainframe Jobs

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14. Internal Customers
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high Demand
Here's how Internal Customers is used in Help Desk Operator jobs:
  • Provided solutions to internal customers on proprietary and office software issues.
  • Processed monthly invoices to internal customers and students using QuickBooks Professional.
  • Assisted internal customers with computer equipment and software related issues.
  • Streamlined IT infrastructure operations by initiating a shared web space and by training internal customers on EM dashboards.

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56 Internal Customers Jobs

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15. Setup
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average Demand
Here's how Setup is used in Help Desk Operator jobs:
  • Perform various projects for regular shifts, including hardware setup, operating system installation, data discovery and entry, etc.
  • Installed, upgraded, setup, and maintained Robot Save, Robot Alert.
  • Provided second shift secondary support for PC refresh and new device setup.
  • Traveled to customer's site to install and setup system functions.
  • Install new software as per requirement and setup computers.
  • Blackberry Setup and Support for sales force.
  • Provide A/V setup for meetings.

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278 Setup Jobs

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16. Network Printers
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average Demand
Here's how Network Printers is used in Help Desk Operator jobs:
  • Installed software and configured PC's for individual needs including installing individual and network printers.
  • Configure remote firewall/routers and network printers using TCP/IP.

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17. SLA
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average Demand
Here's how SLA is used in Help Desk Operator jobs:
  • Provide administrative bridge management and oversight during network events/outages within established SLA's.
  • Maintained high-percentage call resolution and SLA numbers for preferred customers, lenders, brokers, and web chats.
  • Developed Service Level Agreements (SLA), call metrics reporting, technical FAQs and training materials.
  • Manage 24x7 operation by scheduling staff, creating procedures and SLA for the business unit.
  • Translate and compose correspondence and other inquiries for other sections within the DHSMV.
  • Developed operational processes including implementation and management of KPI metrics and SLAs.
  • Reengineered process metrics and created employee cross-training program, improving SLAs by 16%.

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45 SLA Jobs

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18. As/400
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average Demand
Here's how As/400 is used in Help Desk Operator jobs:
  • Reset user ids using Active Directory, also enabling/disabling password ids on the AS/400 operating system, when necessary.
  • Promoted to assume additional responsibility to manage the day-to-day administration and operation of the IBM AS/400 system and staff.
  • Control of all Security, Maintenance and Configuration of Hardware and software, both on AS/400 and Network.
  • Monitored various interactive and batch jobs running on AS/400 I-Series operating system under JIS information system.
  • Completed daily, weekly, and monthly backups for AS/400 and NT servers.
  • Verify that data has been transmitted to the AS/400 Server from Sales Force.
  • Maintained IPL, user profiles, and system security on the IBM AS/400.
  • Worked in an IBM AS/400 integrated with NT Enterprise network system with approx.
  • Performed daily, weekly and monthly backups of AS/400 and all clinical applications.
  • Monitored AS/400 and other Clinical application consoles for errors.
  • Analyzed trends of outages on Development AS/400's.
  • Monitored AS/400 usage at local and remote locations and performed back-ups and restores as required.
  • Provided technical support on production and development of AS/400 iSeries 9406 and UNIX.

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19. Computer System
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average Demand
Here's how Computer System is used in Help Desk Operator jobs:
  • Performed daily reporting routines on hospital computer system and distributed reports to hospital departments.
  • Provided support in the analysis of all intrusions affecting Army computer systems and documented the results in technical reports and/or briefings.
  • Assisted bank branches, area computer network users and departments with technical guidance for first response mainframe computer system problems.
  • Maintained and supported battalion-level LAN and computer systems for 800+ users with a team of 3..
  • Managed a team of 7 during the installation of windows 7 on 1000+ computer systems.
  • Assisted in the timely processing of information in and through the enterprise computer systems.
  • Operate, program and trouble shoot MIS Department data entry and communications computer system.
  • Facilitated moves and set ups of computer systems, printers and other hardware.
  • Trained staff and users to work with computer systems and programs.
  • Procured $278K of 64 bit computer systems.
  • Perform processing of monthly backup for computer systems.
  • serviced and maintained over 1000+ computer systems Maintained over 300 printing, fax, and scanning devices.

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199 Computer System Jobs

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20. RAN
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average Demand
Here's how RAN is used in Help Desk Operator jobs:
  • Provided Disaster Recovery support for all locations through the implementation of wireless transaction processing in support of down-line emergencies.
  • Prepared reports, financial transactions, reconciliations, utilized point-of-sale system, balanced daily accounts.
  • Monitor interaction between staff and callers to ensure quality assurance standards.
  • Handled technical support calls for national restaurant chain using UNIX base operating system and Point of Sale software.
  • Assist restaurants with store management and understanding their inventory control, reports and product recovery control.
  • Ranked number one front desk employee for updating most member billing accounts in a single month.
  • Identify and communicate discrepancies as they relate to change fund, overdrafts, and deposit transactions
  • Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.
  • Processed bank research for multiple banks and branches in the New England area.
  • Documented accounts to keep active and up to date records of all transactions
  • Worked in client facing role transferring business between company and clients.
  • Reconcile and monitor all branch GL accounts in cash management system.
  • Helped branches with customer inquiries and account adjustments.
  • Repair servers not under warranty.
  • Demonstrated proficiencies in answering multiple phone lines, transferring calls, scheduling appointments and taking messages while greeting each member.
  • Provide technical support to Taco Bell restaurants, nation wide, in a UNIX base operating system.
  • Monitored, received and transmitted Batch files (pdf & zip).
  • Restore and retransmit Batch files per customer's request.
  • Provide user support for network and midrange systems.
  • Modify user accounts and reset passwords Quality Assurance use cases Provide thorough research and resolution to supplier issues.

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7 RAN Jobs

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21. Information Technology
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average Demand
Here's how Information Technology is used in Help Desk Operator jobs:
  • Provide first line response for users requiring assistance with information technology issues and problems.
  • Provide a single view to the organization for information technology related problems.

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2,208 Information Technology Jobs

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22. Unix
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average Demand
Here's how Unix is used in Help Desk Operator jobs:
  • Use Linux / Unix commands after connecting via DSL, VSAT and or Modems to the stores.
  • Monitored and maintained printing services for the Observatory using UNIX Solaris.
  • Monitored the Tape Drive available for users using UNIX Solaris Sales Experience

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346 Unix Jobs

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23. Citrix
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average Demand
Here's how Citrix is used in Help Desk Operator jobs:
  • Created and corrected password and log-into networks (Outlook, Citrix, and Microsoft).
  • Supported all Microsoft, JD Edwards, AS/ 400, Citrix and in-house applications.
  • Configure, maintain and support Citrix server 4.0 farm.
  • Implemented, tested, and trained customers on Aria's EDI System through PCAnywhere, & Citrix Dial-up Connections.
  • Created Mdrives (personal) and Citrix access for new users.
  • Verify users and Reset passwords for Citrix Applications, Pyramis, ADP Etime, including The Wire.

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45 Citrix Jobs

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24. Trouble Tickets
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average Demand
Here's how Trouble Tickets is used in Help Desk Operator jobs:
  • Help Desk Operator *Answer Help Desk calls, enter trouble tickets into Remedy, resolve issues over the phone if possible.
  • Supervised documentation, correction and tracking of all Help Desk trouble tickets and managed dispatch of personnel to jobs sites.
  • Tracked trouble tickets and escalated to higher level as needed, and closed out trouble tickets as resolved.
  • Opened trouble tickets and assigned cases to appropriate information systems departments and sections.
  • Assigned trouble tickets to appropriate departments and personnel.
  • Tracked trouble tickets and repairs on needed systems.
  • Create trouble tickets for new system issues.
  • Created and closed out Remedy trouble tickets.
  • Open, address, resolve, close Trouble Tickets.
  • Conducted workflow of Remedy software for trouble tickets, e-mails, telephone correspondence, media assets and records.
  • Logged daily abends and trouble tickets for issue tracking.
  • Managed the Remedy helpdesk system to resolve trouble tickets.

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8 Trouble Tickets Jobs

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25. Desk Operations
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average Demand
Here's how Desk Operations is used in Help Desk Operator jobs:
  • Help Desk Operations Manager, managed the development of multiple firm wide reporting systems.
  • Managed the daily help desk operations, supporting more than 100 users.
  • Manage the Help Desk Operations team, including three overseas team members.
  • Head of Corporate Help Desk Operations.

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26. Data Entry
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average Demand
Here's how Data Entry is used in Help Desk Operator jobs:
  • Answered calls to the computer lab, help desk data entry, assisted students with computers, scanners, and printers.
  • Performed Data Entry tasks as needed for recording customer issues and resolutions
  • Operated switchboard, laptop computer, data entry.

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229 Data Entry Jobs

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27. Lotus Notes
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average Demand
Here's how Lotus Notes is used in Help Desk Operator jobs:
  • Create domain and Lotus Notes IDs for end users to log on to the network to access resources.
  • Created and maintained access control lists and groups for naval personnel using Lotus notes and Domino Administrator 8.3.5.
  • Created Lotus Notes templates for documentation of system functions.
  • Support end users with lotus notes.
  • Performed general support, including Active Directory, SAP, MS Office (97-2003), Lotus Notes and Maximo.

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33 Lotus Notes Jobs

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28. LAN
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average Demand
Here's how LAN is used in Help Desk Operator jobs:
  • Installed WLAN Switches in CA-Spectrum monitoring tool and provided baseline Network statistics to engineering which helped to modify configurations.
  • Project planned, procured and implemented a state-of-the-art client server network environment in support of corporate legacy systems.
  • Planned and directed accurate escalation of incidents for resolution within Service Level Objectives.
  • Installed and supported LAN's in New York and Chicago training and supporting users in the new environment.
  • Monitored warehouse line connections and LAN and NT servers, and reacted accordingly to resolve any errors.
  • Developed team metrics, goals, and project plan to align performance metrics and projects with goals.
  • Balance budget reporting to Managers Meeting; working with Vendors and our AP Department for payments.
  • Balanced both the Help Desk and the Golf Course Maintenance positions the summer of 2014.
  • Serviced community banks throughout the northeast in NCR's New England Data Center.
  • Balanced and recording of Medicaid & Medicare prior to printing and running jobs.
  • Developed the NY FIDM Work Plan, and weekly Help Desk reporting.
  • Initiated formal employee computer training plan and budget.
  • Created and implemented classified mobile network plan.
  • Prepared bank deposits, balanced reports.
  • Installed, configured and tested miscellaneous hardware including Kronos time clocks, Token-Ring terminals, gaming floor devices.
  • Served as a full-time computer help line operator while earning Master's at Villanova.
  • Supported netbios LAN for the registers and back office.
  • Help desk for plant operations and pc problems.
  • Contract to USS Steel Posco Steel plant.
  • Land O' Lakes, FL 34638.

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298 LAN Jobs

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29. Technical Assistance
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average Demand
Here's how Technical Assistance is used in Help Desk Operator jobs:
  • Provided technical assistance to 127 work group managers and functional system administrators.
  • Provided technical assistance on the mainframe and microcomputers.
  • Provide technical assistance to computer system users.
  • Respond to requests for technical assistance by phone, email and/or using a help desk management system.
  • Resolved incoming requests for technical assistance on AS/400 and other Clinical Applications and interfaces.
  • Provided technical assistance to departments related to computer systems, software, and hardware.
  • Respond to calls for technical assistance with hardware and software problems throughout hospital.
  • Responded to customer requests for technical assistance received via phone or other means.
  • Conducted computer diagnostics to investigate and resolve problems and provide technical assistance andsupport.
  • Serve as the initial point of contact for technical assistance and issue resolution in a large user and multi-platform environment.

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153 Technical Assistance Jobs

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30. Novell
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low Demand
Here's how Novell is used in Help Desk Operator jobs:
  • Supported users with Window NT, Novell, bakery applications, MS Office and drivers, hand held.
  • Managed the migration from an IBM System 34 to a PC-based Novell LAN.
  • Trained and worked as a certified Network Engineer with Novell Networking.
  • Assisted with Novell token ring LAN installation and support.
  • Reset ATM's and Novell user passwords.

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6 Novell Jobs

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31. Problem Resolution
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low Demand
Here's how Problem Resolution is used in Help Desk Operator jobs:
  • Performed Communications trouble shooting and problem resolution for 150 retail locations involving diagnostic tools and equipment.
  • Created and maintained documentation of troubleshooting / problem resolution procedures.
  • Initiate appropriate corrective actions and provide advanced problem resolution.
  • Managed 25 problem resolution managers and over 250 staff and volunteers, resolving 10,000 issues during the 17 days of competition.
  • Created formal help desk for company employees, centralizing problem resolution.
  • Established strong working relationships with IT to expedite problem resolution.
  • Provided problem resolution to user problems on a daily basis.
  • Diagnosed and resolved technical computer problems Escalated advanced technical issues appropriately Managed problem resolution tracking system Provided administrative support to department

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72 Problem Resolution Jobs

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32. Management System
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low Demand
Here's how Management System is used in Help Desk Operator jobs:
  • Documented problems in the problem management system for further evaluation.
  • Support the information Management System at the hospital through Accounting, Registration, Medical Records, and other hospital departments.
  • Train new employees on basic PC skills, business software, and patient management system.
  • Conducted all GUI/other PC based installs for TMS (Territory Management System).
  • Supported the K&R Telephone Management System (TMS).
  • Train all fire grant personnel on web-based grants management system.
  • Established VTCs through a bridge utilizing the organization's management system.
  • Supervised a Network Management Systems such as Telenet, Netview.

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548 Management System Jobs

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33. VPN
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low Demand
Here's how VPN is used in Help Desk Operator jobs:
  • Provided phone, remote access and desk side support for software applications and network issues supporting VPN.
  • Provide support for remote VPN connections and assign WIFI access through DHCP.
  • Provided VPN support such as problem determination, implementing pings on segments of the Network.
  • Installed and configured HIPPA compliant e-mail, VPN clients, and encryption on iPhones, iPads and Android phones and tablets.

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99 VPN Jobs

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34. PCS
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low Demand
Here's how PCS is used in Help Desk Operator jobs:
  • Resolve routine problem with terminals, PCS, printers, telecommunications and various software application running on all Quest platforms.
  • Serviced hardware and software on the school's existing PCs and repaired damaged computers by providing program installations and troubleshooting.
  • Skilled at researching the latest computer hardware (servers, laptops, PCs, thin clients, etc.)
  • Repair of PCs for corporate office employees, including replacement of hardware parts or complete rebuilds to minimize downtime.
  • Handled equipment deployment and finalization: PCs, Servers, Printers, and Cisco switches/wireless access points.
  • Installed and serviced media equipment such as projectors, stage audio systems, and classroom PCs.
  • Resolved wide range of issues with software and peripherals including PCs, printers and modems.
  • Set up hospital staff workstations PCs, phones and laptops.
  • Managed corporate wide Desktop Refresh project for 10,000+ PCs.
  • Replace switches out on the floor, troubleshoot Boca printers, card printers and front line PCs.
  • Performed routine maintenance on all pcs.

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100 PCS Jobs

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35. OS
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low Demand
Here's how OS is used in Help Desk Operator jobs:
  • Centralized information and connectivity resources improve response capability and efficiency at reduced cost per facility.
  • Installed software for hospital applications.
  • Provide first line tech support to diagnose the needs of the client and take appropriate action to resolve issue.
  • Utilized Service Desk, Remedy, and Service Manager Tool (ticketing system) for ticketing tracking purpose.
  • Obtained competitive bids from external vendors and contractors to assure the most affordable prices were being met.
  • Provided training and composed a training manual for proper trouble shooting of the tape library.
  • Provided maintenance and repair work on all printers in the hospital and surrounding campuses.
  • Preformed and documented hourly system checks throughout 2 data centers at main hospital.
  • Provided first-tier support for incoming support calls from hospital staff and physicians.
  • Oversee all departmental Moves/Adds/Changes in the hospital and all physician office practices.
  • Played a key role in diagnosing technical hardware and software issues.
  • Provided telephony consulting for other colleges across the United States.
  • Ensured zero bytes of data loss.
  • Operated own cost center and budget.
  • Created a utility to automate security patch and Microsoft hotfix installation on 25 non-networked computers keeping them in compliance.
  • Monitor server farm environment using Nagios.
  • Served on the implementation team for the installation of their Robot Gospel system which provides automated tracking for system jobs.
  • Fused technical expertise with communication skills to ensure POS systems worked to highest performance standards and met daily sales requirements.
  • Provide internal phone and onsite tech support regarding bank software, online banking, and various Microsoft based applications.
  • staff in diagnosing and solving various technology and software issues.

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526 OS Jobs

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36. Level Support
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low Demand
Here's how Level Support is used in Help Desk Operator jobs:
  • Trained first- and second-level support in advanced network troubleshooting and fault isolation.
  • Provide first level support via phone or by using remote support tools for all calls as needed.
  • Escalated unresolved issues to upper level support using HEAT 7.0 as issues tracking software.
  • Facilitated first level support via phone and email to electronic banking customers.
  • Create department SOP's and first level support.
  • Assist first level support with resolving tickets.
  • Set up work tickets for next-level support.
  • Provide high level support to users.
  • Performed second-level support for all workstation and server classsystems.

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321 Level Support Jobs

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37. Service Calls
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low Demand
Here's how Service Calls is used in Help Desk Operator jobs:
  • Process on average 1000 service calls a month through the Facility Work Order System software.
  • Placed service calls to IBM for more in-depth hardware and software issues.
  • Received customer service calls and provided support for over twenty thousand employees.
  • Answered Help Desk telephones and directed house and service calls accordingly.
  • Schedule all service calls based on priority of call.
  • Dispatched technicians for service calls and provided phone support.
  • Logged tenant requests and complaints in the MP2 database* Dispatched service calls to appropriate vendors.

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1 Service Calls Jobs

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38. Network Operations
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low Demand
Here's how Network Operations is used in Help Desk Operator jobs:
  • Increased customer satisfaction and employee engagement by developing tiered support model for network operations.
  • Provided customer assistance with routine inquiries and problems such as software, hardware and network operations.
  • Trained and developed help desk, telecommunications, and network operations teams encompassing 13 employees.
  • Manage company Help Desk and Network Operations Center comprised of highly trained technicians.
  • Served as the Network Operations Center and Help Desk NCOIC.
  • Monitored and maintained network operations for the US Census Bureau.
  • Provide customer assistant with software, hardware and network operations.

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235 Network Operations Jobs

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39. Password Resets
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low Demand
Here's how Password Resets is used in Help Desk Operator jobs:
  • Answered help desk calls concerning problems with network access, password resets, physical problems with co-worker's personal computer.
  • Respond to User Generated Service Tickets, Escalate Tickets as Needed, Password Resets, Network Troubleshooting, Hardware Installation
  • Assist with debit cards, online banking, password resets, unlock accounts.
  • Provide end-user support for incoming callers password resets -restores and records accurate users information into the Remedy management system.

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53 Password Resets Jobs

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40. Oversaw
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low Demand
Here's how Oversaw is used in Help Desk Operator jobs:
  • Loaded peripheral equipment with selected materials for operating runs and oversaw loading of peripheral equipment by peripheral equipment operators.
  • Monitored network to ensure network availability to all system users and oversaw necessary maintenance to support network availability.
  • Organized and oversaw entitlement reports for all bank applications.
  • Created training program for all tiered associates; oversaw technical documentation and information library construction for ease of use.
  • Monitored equipment/supply inventory for all clients and oversaw the distribution of such equipment/supplies to all east coast locations.
  • Established, shaped and oversaw policies and procedures for daily operations and schedules.

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41. Mac
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low Demand
Here's how Mac is used in Help Desk Operator jobs:
  • Provided hardware and software technical services such as Windows/Linux/Mac desktop computer troubleshooting both on site and through remote communications methods.
  • Created a menu-driven utility to automate new machine installation.
  • Pulled Hyena reports for keeping track of software, hardware, admin rights, users and machine information.
  • Assisted Doctors with their overseas calls to patients, pharmaceutical companies as well as other doctors.
  • Install and configure work machines with replacement parts (video, network, sound cards).
  • Handled highly confidential sensitive patient data, knowledge of HIPAA and Board of Pharmacy regulations.
  • Support and maintenance of other equipment: printers, fax machines, copiers and scanners.
  • Use remote control tools to control a user's machine to troubleshoot problems.
  • Provide technical support for over 50 users on Widows 7 machines.
  • Included installation of Siemens phones, working with basic Siemens IMACS.
  • Estimated time savings: 1 hour per machine per update cycle.
  • Exercise working knowledge of Mac OS X and Windows environments.
  • Installed required software on both newly and previously purchased machines.
  • Called in defective machines and made sure they were fixed.
  • Estimated time savings: 1 hour per machine build.
  • Control the licensing balances on the users machines.
  • Build machine accounts in DRA.
  • Assisted physicians and pharmacy staff through prior authorization process * Resolved claim processing problems and issues for community pharmacies
  • Managed meeting schedule of departmental staff and the requisition of corporate machines and systems.
  • Image deploy and repair machines in accordance with a refresh project.

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147 Mac Jobs

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42. Linux
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low Demand
Here's how Linux is used in Help Desk Operator jobs:
  • Provided Tier 1 admin support for over 12,000 AIX, Solaris, Linux, and Windows servers.

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363 Linux Jobs

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43. Sharepoint
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low Demand
Here's how Sharepoint is used in Help Desk Operator jobs:
  • Worked on Development Team to create new procedure database for department and administration of SharePoint site where database is housed.
  • Track and maintain ticketing system through SharePoint.
  • Trained in basics SharePoint administration and using Numara Track-It!

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139 Sharepoint Jobs

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44. Tcp/Ip
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low Demand
Here's how Tcp/Ip is used in Help Desk Operator jobs:
  • Used TCP/IP and IPX/SPX protocols to configure hardware and software on client workstations.
  • Provided technicians support with Windows NT hardware installs, TCP/IP, DNS configuration Performed lifting and moving computer related equipment.
  • Co-managed a corporate LAN/WAN consisting of Netware 3.12 - TCP/IP LANs at 35 southeast corporate and satellite office locations.

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45. Voip
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low Demand
Here's how Voip is used in Help Desk Operator jobs:
  • Created and maintained VoIP and administered Blackberry Enterprise accounts for company phone and mobile users.
  • Conducted company-wide training for new phone VOIP phone system.
  • Install, configure and troubleshoot VoIP phone systems.
  • Network monitor for Asterisk/VOIP network for network usage.
  • Assisted with planning and implementing network infrastructure refresh that included both Gigabit Lan and VOIP.
  • Serviced 3,000+ office users on VoIP and TDM PBXs with PSTN.

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132 Voip Jobs

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46. Computer Issues
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low Demand
Here's how Computer Issues is used in Help Desk Operator jobs:
  • Configured and resolved sales computer issues using Norton Ghost and other proprietary software.
  • Handle student and faculty concerns about password issues * Process tickets on computer issues

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6 Computer Issues Jobs

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47. EDI
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low Demand
Here's how EDI is used in Help Desk Operator jobs:
  • Contacted after hours support and on-call personnel for any critical technical issues that required immediate remediation.
  • Recognized with President's Award, by demonstrating exceptional dedication to customer support.
  • Satisfied end users with immediate solutions by using my interpersonal and technical skills
  • Managed media inventories and preformed routine tape rotations Business Unit Liaison.
  • Configure trial computers and related media recording equipment.
  • Supervised the generation and distribution of service request reporting procedures to be sent to corresponding parties for immediate action.
  • Edited monthly periodical issues for users (Patent Search Systems Experience: Japanese Patent search System PATOLIS)
  • Assisted vendors, patient family members, and individuals not associated with the medical center.
  • Perform daily and monthly processes and reports for the credit union systems.
  • Followed a strict control process for media entering or leaving the building.
  • Maintained accountability and created new media tape labels for all new servers.
  • Take a proactive approach to providing immediate and long-term solutions.
  • Maintained Associate Press Photo System for Editorial Department.
  • Maintained Classified & Editorial main frame System.
  • Assist with Oracle based EDI processing.
  • Generated invoices and credit memos.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Direct support of 325 workstations and laptops, 55 printers/MFDs and 350 medical and support staff.
  • Top Performer" among peers, consistent and thorough, constantly exceeding management's expectations.
  • credit, housing, loans).

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201 EDI Jobs

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48. DOS
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low Demand
Here's how DOS is used in Help Desk Operator jobs:
  • Assist approximately 350 users with MS DOS and Windows 3.1-based applications, installations, configurations, and setup.
  • Installed and upgraded corporate MS DOS based bank payroll transmission software to the Windows environment.
  • Monitor other locations using Email, Windows, Excel, DOS, Harvard Graphics, Lotus 1-2-3,.Word.
  • Worked with MVS & DOS operating systems TSO, INFO_MAN Windows NT & 98

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5 DOS Jobs

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49. Desk Tickets
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low Demand
Here's how Desk Tickets is used in Help Desk Operator jobs:
  • Track incoming Help Desk Tickets submitted by branches for repairs/general maintenance.
  • Use Remedy for helpdesk tickets.
  • Created help desk tickets for the IT technicians for user support in the Anderson, Duncan, and Norcross facilities.

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40 Desk Tickets Jobs

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50. NOC
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low Demand
Here's how NOC is used in Help Desk Operator jobs:
  • Manage change tickets within the guidelines of the NOC change management procedure.

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41 NOC Jobs

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Help Desk Operator Jobs

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20 Most Common Skills For A Help Desk Operator

Computer Hardware

16.2%

Technical Support

10.7%

Customer Service

8.0%

Desk Support

7.7%

Phone Calls

6.8%

Email

5.8%

Troubleshoot

4.7%

Hardware Issues

4.4%

Active Directory

4.4%

Backup

4.0%

User Accounts

4.0%

Windows XP

3.8%

Mainframe

3.3%

Internal Customers

2.7%

Setup

2.6%

Network Printers

2.3%

SLA

2.2%

As/400

2.2%

Computer System

2.1%

RAN

2.0%
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Typical Skill-Sets Required For A Help Desk Operator

Rank Skill
1 Computer Hardware 11.9%
2 Technical Support 7.9%
3 Customer Service 5.9%
4 Desk Support 5.7%
5 Phone Calls 5.0%
6 Email 4.3%
7 Troubleshoot 3.5%
8 Hardware Issues 3.3%
9 Active Directory 3.2%
10 Backup 3.0%
11 User Accounts 2.9%
12 Windows XP 2.8%
13 Mainframe 2.4%
14 Internal Customers 2.0%
15 Setup 1.9%
16 Network Printers 1.7%
17 SLA 1.6%
18 As/400 1.6%
19 Computer System 1.6%
20 RAN 1.5%
21 Information Technology 1.4%
22 Unix 1.3%
23 Citrix 1.2%
24 Trouble Tickets 1.2%
25 Desk Operations 1.2%
26 Data Entry 1.2%
27 Lotus Notes 1.1%
28 LAN 1.0%
29 Technical Assistance 1.0%
30 Novell 1.0%
31 Problem Resolution 1.0%
32 Management System 1.0%
33 VPN 1.0%
34 PCS 1.0%
35 OS 0.8%
36 Level Support 0.8%
37 Service Calls 0.8%
38 Network Operations 0.8%
39 Password Resets 0.7%
40 Oversaw 0.7%
41 Mac 0.7%
42 Linux 0.7%
43 Sharepoint 0.7%
44 Tcp/Ip 0.6%
45 Voip 0.6%
46 Computer Issues 0.6%
47 EDI 0.5%
48 DOS 0.5%
49 Desk Tickets 0.5%
50 NOC 0.5%
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5,486 Help Desk Operator Jobs

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