As a help desk representative, it is your duty to tend to customer queries and resolve any of their issues via telephone or email. You will offer technical support to customers who use computer systems and help execute a task or diagnose a technical issue. Furthermore, you may also provide customer support face-to-face and help ease any concerns they may have.
Your workspace is usually in an office, behind a desk, and in front of a computer. Your duty as a help desk representative is to respond to queries and may extend to you conducting personnel training on the troubleshooting and diagnosing of problems. Depending on your experience, you may also be responsible for designing or revising training manuals on the functionalities of products.
In order to become a help desk representative, you will need to have strong computer skills and be able to troubleshoot and diagnose technical issues. Your experience with network and computer repairs, as well as excellent customer service skills, will aid in leaving a long-lasting impression on both your employers and your customers.
There is more than meets the eye when it comes to being a help desk representative. For example, did you know that they make an average of $15.86 an hour? That's $32,981 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many help desk representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.
When it comes to the most important skills required to be a help desk representative, we found that a lot of resumes listed 20.7% of help desk representatives included customer service, while 9.1% of resumes included technical support, and 8.8% of resumes included email. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the help desk representative job title. But what industry to start with? Most help desk representatives actually find jobs in the technology and finance industries.
If you're interested in becoming a help desk representative, one of the first things to consider is how much education you need. We've determined that 38.5% of help desk representatives have a bachelor's degree. In terms of higher education levels, we found that 3.1% of help desk representatives have master's degrees. Even though some help desk representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a help desk representative. When we researched the most common majors for a help desk representative, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on help desk representative resumes include high school diploma degrees or diploma degrees.
You may find that experience in other jobs will help you become a help desk representative. In fact, many help desk representative jobs require experience in a role such as customer service representative. Meanwhile, many help desk representatives also have previous career experience in roles such as cashier or sales associate.