Find The Best Help Desk Representative Jobs For You

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Average Salary
$32,981
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
27,655
Job Openings

Help Desk Representative Careers

As a help desk representative, it is your duty to tend to customer queries and resolve any of their issues via telephone or email. You will offer technical support to customers who use computer systems and help execute a task or diagnose a technical issue. Furthermore, you may also provide customer support face-to-face and help ease any concerns they may have.

Your workspace is usually in an office, behind a desk, and in front of a computer. Your duty as a help desk representative is to respond to queries and may extend to you conducting personnel training on the troubleshooting and diagnosing of problems. Depending on your experience, you may also be responsible for designing or revising training manuals on the functionalities of products.

In order to become a help desk representative, you will need to have strong computer skills and be able to troubleshoot and diagnose technical issues. Your experience with network and computer repairs, as well as excellent customer service skills, will aid in leaving a long-lasting impression on both your employers and your customers.

There is more than meets the eye when it comes to being a help desk representative. For example, did you know that they make an average of $15.86 an hour? That's $32,981 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Help Desk Representative Do

There are certain skills that many help desk representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.

When it comes to the most important skills required to be a help desk representative, we found that a lot of resumes listed 20.7% of help desk representatives included customer service, while 9.1% of resumes included technical support, and 8.8% of resumes included email. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the help desk representative job title. But what industry to start with? Most help desk representatives actually find jobs in the technology and finance industries.

How To Become a Help Desk Representative

If you're interested in becoming a help desk representative, one of the first things to consider is how much education you need. We've determined that 38.5% of help desk representatives have a bachelor's degree. In terms of higher education levels, we found that 3.1% of help desk representatives have master's degrees. Even though some help desk representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a help desk representative. When we researched the most common majors for a help desk representative, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on help desk representative resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a help desk representative. In fact, many help desk representative jobs require experience in a role such as customer service representative. Meanwhile, many help desk representatives also have previous career experience in roles such as cashier or sales associate.

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Average Salary
$32,981
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
27,655
Job Openings

Help Desk Representative Career Paths

Top Careers Before Help Desk Representative

Cashier
11.1 %

Top Careers After Help Desk Representative

Help Desk Representative Jobs You Might Like

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Help Desk Representative

Help Desk Representatives in America make an average salary of $32,981 per year or $16 per hour. The top 10 percent makes over $42,000 per year, while the bottom 10 percent under $25,000 per year.
Average Salary
$32,981
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Best Paying Cities

City
ascdesc
Average Salarydesc
San Francisco, CA
Salary Range45k - 74k$58k$58,334
Shelton, CT
Salary Range38k - 61k$49k$48,510
Buffalo, NY
Salary Range32k - 46k$39k$38,709
Boulder, CO
Salary Range34k - 42k$38k$38,286
West Fargo, ND
Salary Range34k - 41k$38k$37,888
Austin, TX
Salary Range32k - 43k$38k$37,699
$25k
$74k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Help Desk Representative
Help Desk Representative
Kelly Services
Kelly Services
06/03/2021
06/03/2021
$37,56606/03/2021
$37,566
Help Desk Representative
Help Desk Representative
Apex Systems
Apex Systems
05/15/2021
05/15/2021
$37,56605/15/2021
$37,566
Help Desk Representative
Help Desk Representative
Apex Systems
Apex Systems
05/15/2021
05/15/2021
$37,56605/15/2021
$37,566
Help Desk Representatives
Help Desk Representatives
XXX
XXX
05/14/2021
05/14/2021
$34,18505/14/2021
$34,185
Help Desk Representatives
Help Desk Representatives
XXX
XXX
05/14/2021
05/14/2021
$34,18505/14/2021
$34,185
See More Recent Salaries

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Help Desk Representative Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Help Desk Representative. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Help Desk Representative Resume

At Zippia, we went through countless Help Desk Representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Help Desk Representative Demographics

Gender

female

48.6 %

male

46.8 %

unknown

4.6 %

Ethnicity

White

61.6 %

Hispanic or Latino

13.7 %

Black or African American

11.6 %

Foreign Languages Spoken

Spanish

60.5 %

French

9.3 %

Hindi

4.7 %
See More Demographics

Help Desk Representative Education

Degrees

Bachelors

38.5 %

Associate

21.4 %

Certificate

18.9 %

Top Colleges for Help Desk Representatives

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
See More Education Info

Online Courses For Help Desk Representative That You May Like

Help Desk Analyst
udemy
4
(307)

Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...

IT Help Desk for Beginners
udemy
4.1
(320)

The essentials to become an IT Help Desk Technician...

Learning IT Help Desk Basics
udemy
4
(536)

Get the skills you need to pursue an entry-level position as an IT help desk technician...

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Top Skills For a Help Desk Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 20.7% of help desk representatives listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Help Desk Representative

Some places are better than others when it comes to starting a career as a help desk representative. The best states for people in this position are Massachusetts, California, New Hampshire, and Rhode Island. Help desk representatives make the most in Massachusetts with an average salary of $59,837. Whereas in California and New Hampshire, they would average $53,801 and $51,841, respectively. While help desk representatives would only make an average of $51,268 in Rhode Island, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Rhode Island

Total Help Desk Representative Jobs:
115
Highest 10% Earn:
$81,000
Location Quotient:
1.21
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. California

Total Help Desk Representative Jobs:
2,317
Highest 10% Earn:
$82,000
Location Quotient:
1.01
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Hampshire

Total Help Desk Representative Jobs:
132
Highest 10% Earn:
$82,000
Location Quotient:
0.96
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Help Desk Representative Employers

1. Connextions
4.0
Avg. Salary: 
$28,472
Help Desk Representatives Hired: 
69+
2. Advanced Technology Services
4.5
Avg. Salary: 
$36,545
Help Desk Representatives Hired: 
38+
3. IBM
4.8
Avg. Salary: 
$41,461
Help Desk Representatives Hired: 
26+
4. ManpowerGroup
4.4
Avg. Salary: 
$32,838
Help Desk Representatives Hired: 
22+
5. Verizon Communications
4.7
Avg. Salary: 
$33,635
Help Desk Representatives Hired: 
21+
6. Comcast
4.6
Avg. Salary: 
$33,405
Help Desk Representatives Hired: 
18+

Help Desk Representative Videos

Updated October 2, 2020