Help desk representative demographics and statistics in the US
Help desk representative demographics research summary. Zippia estimates help desk representative demographics and statistics in the United States by using a database of 30 million profiles. Our help desk representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about help desk representatives after extensive research and analysis:
- There are over 38,808 help desk representatives currently employed in the United States.
- 48.0% of all help desk representatives are women, while 52.0% are men.
- The average help desk representative age is 42 years old.
- The most common ethnicity of help desk representatives is White (55.5%), followed by Hispanic or Latino (16.1%), Black or African American (12.0%) and Asian (10.5%).
- Help desk representatives are most in-demand in Boston, MA.
- The technology industry is the highest-paying for help desk representatives.
- Stow, OH pays an annual average wage of $42,895, the highest in the US.
- In 2022, women help desk representatives earned 98% of what men earned.
- 11% of all help desk representatives are LGBT.
- Virginia is the best state for help desk representatives to live.
- Help desk representatives are 50% more likely to work at private companies in comparison to public companies.
On this page
Help desk representative demographics by:
Help desk representative gender statistics
48.0% of help desk representatives are women and 52.0% of help desk representatives are men.
- Male, 52.0%
- Female, 48.0%
Help desk representative gender ratio
| Gender | Percentages |
|---|---|
| Male | 52.0% |
| Female | 48.0% |
Help desk representative gender pay gap
Women earn 98¢ for every $1 earned by men
Male income
$38,353
Female income
$37,615
Help desk representative gender ratio over time
This data breaks down the percentage of men and women in help desk representative positions over time. Currently, 48.0% of help desk representatives are female.
Help desk representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 45.52% | 54.48% |
| 2011 | 46.73% | 53.27% |
| 2012 | 48.53% | 51.47% |
| 2013 | 49.20% | 50.80% |
| 2014 | 49.69% | 50.31% |
| 2015 | 52.00% | 48.00% |
| 2016 | 52.18% | 47.82% |
| 2017 | 52.06% | 47.94% |
| 2018 | 53.03% | 46.97% |
| 2019 | 51.29% | 48.71% |
| 2020 | 51.96% | 48.04% |
| 2021 | 52.03% | 47.97% |
Help desk representative related jobs gender ratio
We compared help desk representatives with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Help Desk Representative | 52% | 48% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Help desk representative demographics by race
The most common ethnicity among help desk representatives is White, which makes up 55.5% of all help desk representatives. Comparatively, 16.1% of help desk representatives are Hispanic or Latino and 12.0% of help desk representatives are Black or African American.
- White, 55.5%
- Hispanic or Latino, 16.1%
- Black or African American, 12.0%
- Asian, 10.5%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.5%
Help desk representative race
| Help desk representative race | Percentages |
|---|---|
| White | 55.5% |
| Hispanic or Latino | 16.1% |
| Black or African American | 12.0% |
| Asian | 10.5% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.5% |
Help desk representative race and ethnicity over time
See how help desk representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Help desk representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 64.13% | 12.48% | 7.11% | 13.17% |
| 2011 | 64.83% | 12.57% | 7.25% | 12.67% |
| 2012 | 63.57% | 12.81% | 7.50% | 13.31% |
| 2013 | 62.50% | 12.04% | 8.31% | 13.69% |
| 2014 | 62.21% | 12.26% | 7.96% | 14.40% |
| 2015 | 62.12% | 11.72% | 9.14% | 14.29% |
| 2016 | 61.91% | 11.68% | 9.11% | 14.18% |
| 2017 | 61.12% | 11.35% | 9.57% | 14.58% |
| 2018 | 61.24% | 11.31% | 9.66% | 14.32% |
| 2019 | 59.43% | 11.23% | 10.36% | 15.44% |
| 2020 | 57.39% | 11.80% | 10.14% | 15.61% |
| 2021 | 55.53% | 12.03% | 10.51% | 16.14% |
Help desk representative wage gap by race
According to our data, asian help desk representatives have the highest average salary compared to other ethnicities. Black or african american help desk representatives have the lowest average salary at $37,138.
| Ethnicity | Salary |
|---|---|
| Unknown | $37,571 |
| White | $38,091 |
| Black or African American | $37,138 |
| Asian | $41,450 |
| Hispanic or Latino | $37,670 |
Average help desk representative age
See how the average age of help desk representatives varies based on ethnicity and gender.
Male
Female
Help desk representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Help desk representative age breakdown
The average age of help desk representatives is 40+ years years old, representing 56% of the help desk representative population.
Help desk representative age breakdown
| Help Desk Representative Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Help desk representative educational attainment
The most common degree for help desk representatives is bachelor's degree, with 46% of help desk representatives earning that degree. The second and third most common degree levels are associate degree degree at 26% and associate degree degree at 16%.
- Bachelor's, 46%
- Associate, 26%
- High School Diploma, 16%
- Diploma, 4%
- Other Degrees, 8%
Help desk representatives by degree level
| Help desk representative degree | Percentages |
|---|---|
| Bachelor's | 46% |
| Associate | 26% |
| High School Diploma | 16% |
| Diploma | 4% |
| Other Degrees | 8% |
Help desk representative jobs you might like
Help desk representative wage gap by degree level
According to the data, help desk representatives with a Master's degree earn more than those without, at $43,265 annually. With a Doctorate degree, help desk representatives earn a median annual income of $41,718 compared to $38,764 for help desk representatives with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $43,265 |
| High School Diploma or Less | $35,553 |
| Bachelor's Degree | $38,764 |
| Doctorate Degree | $41,718 |
| Some College/ Associate Degree | $36,161 |
Help desk representative employment statistics
Most help desk representatives work for a private in the finance industry.
Company size where help desk representatives work
Below, you can see the size of companies where help desk representatives work.
Help desk representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 7% |
| 100 - 500 employees | 18% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 28% |
| > 10,000 employees | 38% |
Help desk representative jobs by company type
Employees with the help desk representative job title have their preferences when it comes to working for a company. For instance, most help desk representatives prefer to work at private companies over public companies.
Help desk representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 11% |
| Public | 36% |
| Private | 50% |
| Government | 3% |
Help desk representative jobs by industry
The most common industries for help desk representatives are finance, technology and professional.
Help desk representative industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 16% |
| Finance | 12% |
| Technology | 12% |
| Professional | 10% |
| Education | 9% |
| Health Care | 5% |
| Insurance | 5% |
| Telecommunication | 4% |
| Retail | 4% |
| Media | 3% |
| Manufacturing | 3% |
| Hospitality | 3% |
| Transportation | 2% |
| Government | 2% |
| Non Profits | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Real Estate | 1% |
| Agriculture | 1% |
| Start-up | 1% |
Help desk representative turnover and employment statistics
Help desk representative unemployment rate over time
The unemployment rate for help desk representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Help desk representative unemployment rate by year
| Year | Help desk representative unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average help desk representative tenure
The average help desk representative stays at their job for 1-2 years, based on the 3,158 help desk representatives resumes in Zippia's database.
Help desk representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 31% |
| 1-2 years | 38% |
| 3-4 years | 13% |
| 5-7 years | 11% |
| 8-10 years | 4% |
| 11+ years | 3% |
Help desk representative LGBT ratio compared to similar jobs
Review the percent of help desk representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| NOC Analyst | 7.31% | 36,258 |
| Business Systems Specialist | 8.42% | 187,275 |
| Software Engineer | 8.46% | 339,938 |
| Manager, Network & Security | 8.59% | 83,566 |
| Trainee | 9.03% | 51,490 |
| Configuration Manager | 10.54% | 5,071 |
| Help Desk Representative | 10.88% | - |
Similar help desk representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| NOC Analyst | 7.31% | 36,258 |
| Business Systems Specialist | 8.42% | 187,275 |
| Software Engineer | 8.46% | 339,938 |
| Manager, Network & Security | 8.59% | 83,566 |
| Trainee | 9.03% | 51,490 |
| Configuration Manager | 10.54% | 5,071 |
Foreign languages spoken by help desk representatives
The most common foreign language among help desk representatives is Spanish at 60.5%. The second-most popular foreign language spoken is French at 9.3% and Hindi is the third-most popular at 4.7%.
- Spanish, 60.5%
- French, 9.3%
- Hindi, 4.7%
- Italian, 4.7%
- Mandarin, 3.5%
- Other, 17.3%
Help desk representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 60.5% |
| French | 9.3% |
| Hindi | 4.7% |
| Italian | 4.7% |
| Mandarin | 3.5% |
| Other | 17.3% |
