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Help desk representative entry level jobs

- 52 jobs
  • Technical Support Specialist

    The Intersect Group 4.2company rating

    Enon, OH

    The Intersect Group is partnered with our client in Enon, OH, to find Technical Support Specialists. The contract is 6 months and should most likely extend or convert to direct hire. We are looking for someone who can offer great customer service. Our client will move quickly and conduct a 1 and done virtual interview with the qualified candidates. Location: Enon, Ohio (45323) Multiple openings 1st Shift - Start 6 AM, 7 AM, 8 AM, or 9 AM (8.5 hour shift) for a variety of day schedules (Working Mon, Fri, Sat, Sun and off either (Tues/Wed) or (Wed/Thurs). Thurs through Mon or Fri through Tues shift) Also available: Monday through Friday shift; 8 AM - 4:30 PM ***Starts with paid training class that lasts 3-4 weeks. Training is 9 AM - 6 PM, Monday through Friday Open to New IT Grads!!! Requirements: Prior help desk experience preferred Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices Knowledge of non-standard equipment that is not connected to the Speedway network Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made Ability to research and resolve issues Capable of working in a fast-paced environment Excellent verbal communication skills and the ability to explain technical information in layman's terms Well organized with the ability to work under pressure and meet tight deadlines Excellent understanding of intra-department functions and operations Ability to perform repeated bending, standing and reaching Ability to occasionally lift up to 40 pounds Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department Must Haves: Open to new grads SOLID customer service Good problem solving Entry level IT experience Nice to Haves: Tech support experience Help desk experience POS experience Retail experience Gas station experience Duties: Uses remote tools and cloud technology to provide technical support for hardware, software, store networks, and applications Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications Determines the best course of action to improve performance and efficiency of store systems, equipment, and applications Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality Understands and completes proper processes when installing software Directs field personnel in installing new equipment that is going on the store network Configures and upgrades software on newly installed devices Implements software changes for fuel dispensers and fuel tanks Sets up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras Provides troubleshooting by using remote tools connected to other legacy networks Manages multiple tickets and works them in order of emergency to lowest priority Identifies re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems Reads, interprets, and follows procedures described in the internal knowledge base Provides documentation for knowledge-base articles Works with third-party help desk vendors as applicable Maintains inventories and orders parts as needed Provides phone support as needed Attends training classes as required to stay current with new equipment troubleshooting procedures and technology Initiates timely communication of critical events to Store Support Team Leads Completes other duties, including special projects, as assigned by Management
    $51k-77k yearly est. 6d ago
  • Help Desk Intern

    Dayton Freight 4.6company rating

    Dayton, OH

    A Help Desk Intern is a student employee that assists the Help Desk Team and provides quality technology support under the direct supervision of the Help Desk Supervisor. Responsibilities * Assists the Help Desk Team to deliver technology support * Assist with the deployment of new equipment * Assist with software installs * Assist in collecting information for the equipment inventory Goals of the Internship: * Learn some of the many facets of Information Services and Technology * Hands on learning experience in the technology arena * Learn how to work with different types of personalities Qualifications * Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge * Ability to work in both a team environment and independently * Time Management * Analytical skills, the ability to solve problems that may come up during a typical work day * Strong written and verbal communication skills * Strong interpersonal skills with end users, customers, and management * Ability to communicate IT terminology to someone that does not understand technical terms * Must be pursuing a degree or certificates in a computer related field Benefits * Stable and growing organization * Competitive weekly pay * Professional, positive and people-centered work environment * Fast-paced work environment * Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc. * Paid holidays (8); paid vacation and personal days
    $30k-40k yearly est. Auto-Apply 60d+ ago
  • IT Support/Level One Help Desk-onsite

    Hiretech Group 3.5company rating

    Walton Hills, OH

    IT Support-Help Desk Analyst responsible for company-wide end-user support of Hardware, Software, Mobile devices, and PC refresh. Duties include investigating, researching, troubleshooting, and escalating issues in a timely and appropriate manner. Minimum six months to three years of HelpDesk/IT Support or Internship in the IT Support arena Windows, PC refresh exp, Active Directory, and hands-on exp supporting mobile devices. Troubleshooting hardware devices(keyboards/mouse) Must be on-site 5 days a week, with the potential of a hybrid schedule after 3 months of training. Additional Information All your information will be kept confidential according to EEO guidelines.
    $34k-65k yearly est. 9h ago
  • Helpdesk Support Technician

    Teksystems 4.4company rating

    Columbus, OH

    We are seeking an experienced Help Desk with IT support experience and strong customer service skills. This role requires hands-on troubleshooting for hardware, software, and systems, as well as managing escalations and ensuring timely resolution of issues. Responsibilities include diagnosing technical problems, supporting end users, maintaining quality standards, and acting as a subject matter expert for applications. Should have prior Service Desk experience, proficiency with ServiceNow, and excellent communication skills. A bachelor's degree in a related field is preferred. Job Type & Location This is a Contract position based out of Columbus, OH. Pay and Benefits The pay range for this position is $28.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Columbus,OH. Application Deadline This position is anticipated to close on Dec 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $28-30 hourly 4d ago
  • Credit Support Analyst

    JPMC

    Columbus, OH

    Wholesale Lending Services (WLS) supports several lines of businesses that include Business Banking, Commercial Bank, Global Wealth Management, and Investment Bank. Credit Monitoring sits within the WLS and provides Credit Compliance Monitoring for the Commercial Banking Loan Portfolio. As a Credit Support Analyst within the Commercial Bank team, you will be tasked with assessing compliance with credit agreement terms for a designated portfolio of borrowers. Your role will involve interpreting financial and other covenants included in credit agreements to ascertain whether borrowers are adhering to the terms of the credit agreements or are in default. Your responsibilities will encompass both syndicated loans and bilateral agreements. Job Responsibilities Determine whether corporate borrowers have breached covenants, and as a result, have defaulted on the terms of their credit agreements Interpret credit agreements and other legal documents to determine which co-borrowers, guarantors and other parties to the agreements require set up in bank's system of record for future covenant compliance evaluation Perform credit analysis, review documentation and monitor ongoing compliance with financial covenants within an assigned portfolio of borrowers Independently calculate cash flow and leverage ratios in accordance with specific terms laid out in credit agreements Develop strong knowledge of secured lending products including borrowing base credit facilities Determine the grid-based performance pricing that applies to borrower so the bank gets adequately compensated for credit risk Adhere to the quality control standards that have been set for the process and to service level agreements WLS has with its internal business partners Required qualifications, capabilities, and skills Ability to identify and summarize key points in written reviews of credit-related transactions Understanding of loan products, including documentation, for revolving lines of credit, term loans, borrowing bases, etc.. Strong verbal & written communication to effectively communicate with various stakeholders and across levels Ability to work independently with minimum supervision including demonstration of good time management High proficiency in using MS Office tools including MS Excel Preferred qualifications, capabilities and skills Bachelor's degree in Business/Accounting preferred
    $56k-99k yearly est. Auto-Apply 60d+ ago
  • Support Technician

    Daveandbusters

    Columbus, OH

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Salary Range: 10.7 - 14 We are an equal opportunity employer and participate in E-Verify in states where required.
    $36k-62k yearly est. Auto-Apply 60d+ ago
  • End User Support Specialist - Level I

    Dataserv 3.3company rating

    Newark, OH

    We want you! In providing end user support as part of our DataServ team, you will play an on-site role at our customer location(s) to troubleshoot and resolve technical problems related to devices, software and connectivity. Strong communication skills, a commitment to delivering exceptional customer service, and the ability to adapt to different environments are crucial for success in this role. Why you ll love us: We care. We coach. We lead. DataServ, founded in 1986, continues to use this approach in all we do for our culture. It s truly the people who make working here great. We are a collaborative environment and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth. DataServ offers a competitive compensation plan including paid holidays, PPTO, discretionary bonuses, 401K (with match), medical, dental, vision, life, STD, and LTD benefits along with many other inclusive benefits and perks! About DataServ: For almost 40 years, DataServ s primary mission has been to provide managed technology solutions and services to the public and commercial sectors. With our focus of understanding people and processes, we created the concept of Technology as a Utility so that our customers can buy only what they need, without having to make an investment in infrastructure. We take pride in helping to align goals, build trust, and add value to exceed our customer technology expectations. For more about DataServ, visit ********************* Qualities we want in you: team player excellent written and verbal communicator tech savvy strategic thinker service oriented motivated self-disciplined professional flexible in a fast-paced environment works independently with minimal supervision exhibits strong work ethics detail oriented handles demanding situations/timelines organized responsible/dependable willing to receive/provide feedback to improve performance supportive strong desire to support and mentor What you ll do: Represent DataServ in a positive and professional manner to colleagues, customer base and vendors Work on-site at customer location(s) Serve as a primary liaison between the customer and the DataServ teams to ensure a strong line of communication Help desk responsibilities Support and maintain customer technologies and ensure ongoing functionality Troubleshoot hardware and software issues such as laptops, desktops, smartboards, projectors, printers, sound systems, application deployments and similar type technologies Participate in customer meetings Maintain and update technical documentation Participate in projects Develop processes, implement effective workflow and embrace best practices Potential on-call responsibilities, as assigned Be a supportive team member to others Provide redundancy and backup support for other team members All other duties as assigned Additional proficiencies we seek: Strong computer skills, including Microsoft Office products (Teams, Outlook, Excel, Word, PowerPoint) CompTIA certification (preferred but not required) Strong verbal and written communications and time management skills Critical and analytical thinking skills What we require: Relevant prior work experience Local travel between customer sites Mechanically inclined; ability to use hand tools and climb ladders Meet physical demands of the position including, but not limited to, the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving, with or without reasonable accommodation Honesty, integrity, and the desire to contribute to and support a close-knit team Pre-employment drug screening required Pre-employment driver s license and background checks required DataServ is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.
    $35k-61k yearly est. 60d+ ago
  • Support Technician

    Dave & Buster's, Inc. 4.5company rating

    Columbus, OH

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: * Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. * Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. * Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. * Assists Guests by repairing and maintaining amusements equipment in a timely manner. * Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. * Assists the Guest with all requests and answers questions as needed and makes recommendations. * Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. * Notifies Manager of any Guest that is perceived to be unhappy. * Responsible for stocking, displaying, and securing merchandise in all storage areas. * Conducts merchandise inventory during and after shift, if applicable. * Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. * Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. * Properly positions and set up displays to increase Guest traffic and promote sales. * Assists in daily maintenance and organization of tech room and storage areas. * Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. * Assists with general store maintenance as directed by management. * Assists other Team Members as needed. * Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. * Must be friendly and able to smile a lot while working days, nights and/or weekends as required. * Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to clearly communicate with Guests and other Team Members. * Must be at least 18 years of age. Requirements STUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: * Work days, nights, and/or weekends as required. * Work off an extension ladder. * Work in noisy, fast paced environment with distracting conditions. * Move about facility and stand for long periods of time. * Read and write handwritten notes. * Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Salary Range: 10.7 * 14 We are an equal opportunity employer and participate in E-Verify in states where required.
    $30k-39k yearly est. Auto-Apply 60d+ ago
  • Instant Return Representativ

    The Hertz Corporation 4.3company rating

    Columbus, OH

    At Byers Rental Cars LLC we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our organization through the years. As an Instant Return Representative, you will be responsible for assisting our customers with the express return process while maintaining a sales mentality. You will greet customers, sell products at return, keep lot in order, check the car for damage, review the mileage and the fuel level, answer questions and provide directions in a courteous and expeditious manner. You will work harmoniously with the team throughout the whole work process. What We Offer Medical, Dental & Vision Insurance 401K Plan Paid time off and vacation Short/Long Term Disability Life Insurance Paid Training Responsibilities Offers extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate. Product sales Attention to detail such as but not limited to: Catch returning fuel level from customers Observe cleanliness of vehicle Notate proper mileage Report damages immediately and speak with customer in regards to damage Collect portable GPS units Assist customers with lost items Maintain a tidy work environment Inputs appropriate information into computer tools and systems. Follows other car-return processes as directed. Qualifications Excellent verbal and written communication skills Proficient with Microsoft Word, Excel, and Outlook Exhibit good team-oriented behavior Time management, prioritization skills, and ability to multitask required Ambitious, goal oriented mentality and eager to improve Ability to hit sales quotas and closing percentages Valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $28k-36k yearly est. Auto-Apply 60d+ ago
  • Technical Support Specialist

    Modula 4.3company rating

    Franklin, OH

    Who We Are: Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has Manufacturing plants in Dayton, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe. Modula's goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce. Modula's Values: We are culture and value driven; regardless of position and title we are all in all the time. Passion- Proud of our work/Modula, love what you do, positive energy, go the extra mile, engaging Pursuit of Excellence- Continuous improvement, committed, attention to detail Accountability- Lead by example, follow through, integrity, create trust with team & customers. Agility- Flexible & adaptable, embrace change, ability to multi-task, sense of urgency. Teamwork- Proactive & effective communication, respect, humility, curious, openminded, diversity Job Summary: The Technical Support Specialist is responsible for providing timely and effective technical assistance to our customers. You will serve as the primary point of contact for troubleshooting technical issues, answering inquiries, and ensuring customer satisfaction. This role requires a strong technical aptitude, excellent communication skills, and a commitment to delivering exceptional service. Key Responsibilities and Accountabilities: Provide technical support and guidance to customers via phone, email, or any other channel. Diagnose and troubleshoot technical issues related to our products, including hardware and software components. Assist customers with product installations, configurations, and upgrades. Analyzes recurring customer issues and trends to suggest corrective actions. Collaborate with internal Service teams, including Engineering and quality, to resolve complex technical issues and improve product functionality. Document and track customer interactions, including inquiries, troubleshooting steps, and resolutions, in our CRM system. Provides respectful and open communication to customers and dealers. Supports other departments with answers to frequently asked questions from customers. Educate customers on product features, best practices, and troubleshooting techniques. Escalate unresolved issues to appropriate teams and follow up to ensure timely resolution. Participates in job rotations to further product and process knowledge. Participates in a 24/7 on call rotation. Performs other duties as assigned. Requirements Bachelor's degree in a related field is preferred. Proven experience in a technical support role, preferably in a manufacturing or industrial setting. Strong understanding of hardware and software components, including troubleshooting techniques. Excellent communication skills, with the ability to explain technical concepts to non-technical users effectively. Customer-focused mindset with a commitment to delivering exceptional service. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in CRM systems and other support tools is a plus. Strong problem-solving skills and attention to detail. Flexibility to accommodate varying schedules and shifts as required. Ability to travel of up to 25% is essential and required. Must be able to pass a background check and drug screening. Modula Inc. is an EEO (Equal Employment Opportunity) Employer. Our search and selection process are based on identifying qualified candidates who are highly motivated to grow with our company. Employment decisions are based on the principles of equal employment opportunity. Recruitment, testing/assessment, selection, and promotion will be administered without regard to race, color, sexual orientation, physical or mental disability, religion, age, ancestry or national origin, whistleblower activity, previous assertion of a claim or right under worker's compensation, marital status, genetic information, or any other characteristic protected by federal, state, or local law. Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
    $35k-68k yearly est. 60d+ ago
  • BDC Representative

    Chevrolet of Troy

    Troy, OH

    Handling Inbound and Outbound Calls: Answering phone calls from customers with service inquiries and scheduling appointments. Making outbound calls to follow up with customers after service visits or to promote service specials. Scheduling Appointments: Confirming service appointments, rescheduling no-shows, and coordinating with the service department. Managing Customer Inquiries: Providing information about services, addressing customer concerns, and ensuring customer satisfaction. Following Up with Customers: Checking in with customers after service visits to ensure they are happy with the service provided and addressing any concerns. Maintaining Customer Records: Updating customer information, logging details of interactions, and maintaining accurate records. Promoting Service Offers: Informing customers about current promotions, service packages, and other relevant offers. Skills and Qualifications: Excellent Communication Skills: . Strong verbal and written communication skills are essential for interacting with customers and service team members. Customer-Focused Attitude: . A positive and helpful attitude towards customers is crucial for providing excellent service. Organizational Skills: . The ability to manage multiple tasks, prioritize work, and maintain accurate records is important. Problem-Solving Skills: . Being able to address customer concerns and find solutions to their needs is a key aspect of the role. Knowledge of Automotive Services: . Familiarity with automotive services, parts, and procedures is beneficial. In essence, a Service BDC Representative is a customer service professional who plays a vital role in the smooth operation of a dealership's service department by managing customer interactions and ensuring a positive service experience.
    $29k-48k yearly est. Auto-Apply 60d+ ago
  • Service Desk Technician

    Centergrid LLC

    Cincinnati, OH

    Job DescriptionDescription:Description The Service Desk technician is the first level of the support chain and serves as a single point of contact for CenterGrid customers. The Service Desk is directly involved in recording, troubleshooting, resolving or dispatching incident tickets as well as completing tasks and requests. Service Desk technicians also provide first level assistance for client hardware, software, password, and VOIP, along with major incident support. The CenterGrid Service Desk operates 24x7x365. Responsibilities include: Provides support via phone, e-mail and chat to employees of CenterGrid clients. Provides support for Microsoft Windows 10 Operating System Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). Provides support for mobile devices including configuration and email sync. Mobile Device Support - Android and/or iOS Handles 40-50 issues per day efficiently and appropriately. Maintains regular and punctual attendance. Utilizes Active Directory and application systems to reset passwords. Assists users in adding and changing network printers. Provides technical support for remote workers, including VPN connectivity issues. Remote control of user's computers utilizing remote access tools. Troubleshoots remote access connectivity problems including WiFi. Conducts self in a manner that is consistent with client service expectations. Assist in the creation and maintenance of support documentation including, work instructions/processes/procedures Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time delivery Perform other duties as assigned Requirements: Requirements: Self-starter with excellent organizational, administrative and interpersonal skills Ability to follow through with tasks, projects, and troubleshooting with minimal supervision Excellent oral, written, technical, and business communication skills. Ability to multi-task and work in fast paced environment. Must maintain a professional image, attitude, and demeanor Strong customer service orientation Must demonstrate ability to work with others and promote a harmonious working relationship in the NOC, with other Departments, field personnel, and clients Be ethical, fair, and of high integrity Able to lift devices weighing over 50 lbs Preferences: Preferred prior NOC, service desk, or helpdesk support experience Preferred 2 year degree, or technical training (technical school or military) CompTIA certifications Help Desk Institute (HDI) certifications Information Technology Infrastructure Library (ITIL) Foundations v3 or v4 Experience navigating a knowledgebase Knowledge of various PC hardware and software applications including: Operating Systems: Windows 10, MacOS User creations/terminations (tasks/requests) SaaS support - application support (as needed by customer) Vivantio or other ticketing systems Word, Excel, PowerPoint, Office365, Outlook, etc. Internet Service Provider (ISP), Cable Modem, and Internet Support. Mobile Device Support - Android or iOS
    $31k-43k yearly est. 20d ago
  • Intake Support Rep

    McGregorpace 3.6company rating

    Brooklyn, OH

    McGregor PACE (Program of All-Inclusive Care for the Elderly), is a community service program that provides in-home healthcare services to the elderly as an alternative to nursing home placement, allowing seniors to remain at home.
    $32k-38k yearly est. Auto-Apply 3d ago
  • Intake Support Rep

    McGregor Foundation 3.5company rating

    Brooklyn, OH

    McGregor PACE (Program of All-Inclusive Care for the Elderly), is a community service program that provides in-home healthcare services to the elderly as an alternative to nursing home placement, allowing seniors to remain at home.
    $29k-36k yearly est. Auto-Apply 3d ago
  • Support Representative

    Activehours 3.9company rating

    Cincinnati, OH

    Make anyday payday. Activehours is reinventing the way people get paid by giving them immediate access to the money they've earned. We're looking for passionate hackers, thinkers, and innovators to push our product even further. We celebrate victory, don't shy from failure, and are always learning. Join our tight-knit team in a highly collaborative environment, where you'll help shape the next stages of our roadmap from inception to production. Your work will help people access their pay and change their financial futures. If that sounds like your dream job, we want to hear from you. Job Description We're looking for a motivated individual to take on the role of Support Representative at Activehours. This is a great entry-level opportunity to join a startup early on and grow with the company. This role spans across customer support, operations, and product. Qualifications Specific responsibilities include: * Expediting and troubleshooting customer transactions * Engaging with customers through email and phone calls * Identifying customer needs or problems and designing solutions Desired Skills and Experience: * Ability to work hard in a fast-paced environment and solve problems independently * Experience with Excel and ability to learn new computer systems * Exceptional written and verbal communication skills * Experience at a startup, in customer service, or in retail is a plus! Additional Information At Activehours, you will: * Work with a small, agile, and talented group of people chasing an underserved market. * Build an awesome product, amazing customer experience, and vibrant brand. * Enjoy benefits such as health, dental, and vision plans for individuals and dependents, competitive salary, and flexible vacation. Press from the past two months: ****************************************************************************************************** ****************************************************** **************************************************************************************************************** *************************************************************************************************************************************** **************************************************************************************** ********************************************************************************************************************************
    $28k-34k yearly est. 9h ago
  • Tech Support

    Global Channel Management

    Mason, OH

    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications M-F = 8am-Midnight Saturday: 9am-10pm Sunday: 10am-10pm Every other weekend: Associate will work either Saturday or both Saturday & Sunday. There are rotating weekends where the associates will ultimately work 2 Saturdays per month and 1 Sunday per month) The associates coming on board will only work 9-6 during their training process (approx. 1-2 wks). After that, they will work a range of shifts based on business needs. That could range from 9-5:30 up to and including 3pm-midnight. They will most likely not work the same scheduled hrs each day. They will fluctuate. Schedules are posted 3-4 weeks in advance Candidates must have excellent communication skills. Able to troubleshot computer software/hardware issues over the phone; looking for candidates that are reliable, dependable, able to multi-task; Proficient with MS Word, Excel and Windows applications, quick learner, able to add value to the team. Additional Information $15/hr 6 months
    $15 hourly 60d+ ago
  • BDC Representative

    White Cars 4.3company rating

    Sylvania, OH

    Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our thriving and fast-paced Business Development Team as a BDC Representative. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market, so a strong passion for helping customers and developing your skills is crucial. We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers. Come and see what we have to offer! Who We Are At White Family Dealerships, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at White Cars is absolutely critical to its success and we're always looking for smart, engaging, creative and dynamic people who want to join a team where they matter. Our goal is to exceed a client's total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us! What We Offer Medical, Dental, and Vision Insurance Life Insurance 401(k) Savings Plan with 4% Employer Match Paid Vacation 6 Company Holidays Paid Training Ongoing Professional Development Employee Discounts Closed on Sundays Saturday Lunches Provided Legacy Company (over 100 years in business) Employee Pot-Lucks, Luncheons, and Team Activities Tight-Knit and Inclusive Culture Internal Career Progression and Promotions Custom and Competitive Wage Plans Long-Term Job Security Responsibilities Answer customer calls and establish follows-up with sales appointments. Respond quickly to internet, phone and live chat inquiries using email, scripts and templates. Provide customers with initial product information and direct them to the appropriate dealership resources. Present initial financing options based on customer needs. Follow up with leads that are not ready to make an appointment or no-show. Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management. Utilize CRM tracking system daily. Qualifications At least one previous role based in customer service experience Excellent teammate with collaborative attitude and eagerness to improve Prompt and courteous demeanor Positive and hardworking personality Strong computer skills Valid driver's license Willing to submit to a pre-employment background check and drug screen We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $29k-38k yearly est. Auto-Apply 60d+ ago
  • Trade Show Rep

    Ohio State Home Services 3.7company rating

    Hilliard, OH

    Everdry Waterproofing is looking to add self-motivated individuals to our trade show team in a permanent Part-Time Position. Work at a variety of locations in and around Columbus, OH including malls, trade shows, home and garden shows, country fairs and other events scheduling homeowners for FREE FOUNDATION INSPECTIONS. We offer FLEXIBLE SCHEDULING to accommodate a variety of work schedules (5-30 hour work week). Hourly pay ($15.00) plus bonus and commission. This is a perfect position for retirees, professionals looking for extra income, homemakers and students. Candidate should have some customer service and/or sales experience. Reliable transportation and valid driver's license a must. Job Type: Part-time Pay: From $15.00 per hour Expected hours: 5 - 30 per week Benefits: Flexible schedule Mileage reimbursement Paid training Referral program Compensation Package: Bonus opportunities Commission pay Schedule: Evenings as needed Every weekend Monday to Friday Weekends as needed Work Location: On the road
    $15 hourly 60d+ ago
  • BDC Representative

    Tim Lally Chevrolet 3.3company rating

    Warrensville Heights, OH

    About Us Here at TIm Lally Chevrolet, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs. Join the Cleveland area's fastest growing Chevy dealership! We are a family-owned single-point store that has been in business over 90 years. We know our employees are what makes the difference at Tim Lally Chevrolet! Benefits 401(K) Plan Medical Plan Dental Plan Vision Plan Promote from within Paid Vacation Holiday Pay In House Training Responsibilities Answer customer calls and establish follows-up with sales or service appointments. Respond quickly to internet, phone and live chat inquiries using email, scripts and templates. Provide customers with initial product information and direct them to the appropriate dealership resources. Follow up with leads that are not ready to make an appointment or no-show. Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management. Utilize CRM tracking system and other programs daily. Qualifications At least one previous role based in customer service experience Excellent teammate with collaborative attitude and eagerness to improve Prompt and courteous demeanor Positive and hardworking personality Strong computer skills Valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $28k-35k yearly est. Auto-Apply 60d+ ago
  • BDC Representative

    Progressive Auto Group 4.5company rating

    Massillon, OH

    We are looking for an enthusiastic BDC representative to join our growing dealership's sales team. You will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as a first point of contact for our customers. This is a in-person position here at the dealership only. We offer training for qualified candidates. Experience is a plus, but not necessary. Responsibilities Include Answering incoming phone calls and online inquiries Documenting customers details and comments in our system Scheduling appointments for our sales staff and following up with any "no show" appointments Providing up to date product knowledge Maintaining contact with our customers via outbound texts, phone calls and emails Making customers aware of promotions BDC Requirements Maintain excellent attendance and work ethic Great verbal communication skills Highly organized and able to learn quickly Proficient with Windows, internet applications, and general computer skills Professional and personable demeanor We Offer 401k with employer match Paid vacation (full time only) Health insurance (full time only) Dental Insurance (full time only) Very casual dress code Hourly pay with bonus
    $38k-50k yearly est. Auto-Apply 60d+ ago

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