Help desk assistants are responsible for providing technical assistance and support for customer issues related to computer systems, hardware, and software. They also write training manuals, train computer users, and perform daily maintenance of computer systems.
Help desk assistants support customers by responding to email messages of customers seeking help, asking questions to determine the nature of the problem, walking customers through problem-solving processes in diagnostic programs, and following up to ensure the issue has been resolved.
Some of the skills needed for a role as a help desk assistant include an advanced knowledge of help desk software and remote access systems, the ability to troubleshoot complex hardware and software systems including databases, office applications, and operating systems, and excellent analytical, diagnostic, communication, and customer service skills, as well as patience and understanding.
Help desk assistants need a bachelor's degree in computer science, information technology, or a related field. They typically earn about $49,218 per year, which breaks down to $23.66 per hour. The career is expected to grow by 10% between 2018 and 2028, creating 83,100 new jobs.
There is more than meets the eye when it comes to being a help desk specialist. For example, did you know that they make an average of $23.66 an hour? That's $49,218 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many help desk specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.
When it comes to the most important skills required to be a help desk specialist, we found that a lot of resumes listed 10.7% of help desk specialists included customer service, while 8.2% of resumes included technical support, and 7.1% of resumes included email. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the help desk specialist job title. But what industry to start with? Most help desk specialists actually find jobs in the technology and finance industries.
If you're interested in becoming a help desk specialist, one of the first things to consider is how much education you need. We've determined that 41.3% of help desk specialists have a bachelor's degree. In terms of higher education levels, we found that 8.8% of help desk specialists have master's degrees. Even though most help desk specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a help desk specialist. When we researched the most common majors for a help desk specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on help desk specialist resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a help desk specialist. In fact, many help desk specialist jobs require experience in a role such as technical support specialist. Meanwhile, many help desk specialists also have previous career experience in roles such as computer technician or help desk analyst.