Help Desk Specialist remote jobs - 1,483 jobs

A leading AI innovation company seeks a talented individual for a specialized role in developing strategies for large language models. The role requires expertise in prompting, AI training, and prototype development, with responsibilities in researching and documenting workflows. A remote-first culture encourages creativity and proactive engagement, offering a competitive salary range of $80,000 - $150,000 USD depending on experience. Ideal candidates have specific experience with LLMs and strong communication skills. #J-18808-Ljbffr

About Lightfield Lightfield is an AI-native CRM that assembles itself from your email, calendar, and meetings. It captures every interaction and turns it into organized context: accounts, tasks, follow-ups, and insights, so nothing slips through the cracks. We're rethinking CRM from first principles. Instead of forcing teams to maintain rigid systems, Lightfield learns from how companies actually work, adapting, automating, and surfacing the insight that drives growth. We're building the CRM platform we always wished existed: fast, intelligent, and genuinely helpful. We are backed by Greylock, Lightspeed, and Coatue, and our team previously built Tome, a generative AI presentation product used by over 25 million people. Before Tome, many of us worked on Llama, Instagram, Facebook Messenger, Pinterest, Google, and Salesforce. About the role The heart of a CRM is its data model. The ability to collect, store, organize, and retrieve the right data for the right application is absolutely crucial to Lightfield's success. What makes it even more challenging is that Lightfield stores orders of magnitude more data than a traditional CRM and the data needs to be appropriately organized for both LLMs and humans. No one has built a product like this at scale. We're hiring a senior engineering leader to establish and scale the Infra & Data function. You'll collaborate closely with the founders to set architectural direction, evolve our core systems, and build the team responsible for the foundational layer of Lightfield. What you'll do Define and execute Lightfield's infrastructure & data strategy for our next phase of scale. Advance the data, search, retrieval, and agent-execution systems that power our AI-native CRM. Shape our event architecture and orchestrate reliable, high-throughput asynchronous processing and user-defined workflow execution. Strengthen observability and operational practices to ensure reliability, performance, and proactive issue detection. Recruit, grow, and lead a world-class Infra & Data engineering team. Mentor engineers across Lightfield, contribute to code reviews, and elevate our engineering culture and practices. Who you are 10+ years of experience building and scaling backend, data, and infrastructure systems. Deep experience designing high-performance data infrastructure for large-scale ingestion, processing, indexing, and retrieval. Strong expertise in relational database design, indexing strategies, and query optimization (PostgreSQL or similar). Experience with full-text search systems (e.g., Typesense) enabling fast, structured querying. Experience with vector search and semantic retrieval (e.g., Pinecone) to power AI-driven context and recommendations. Experience with job orchestration and durable workflow technologies (e.g., Temporal, Celery) and event-driven architectures (e.g., Kafka). Benefits & Perks Competitive salary Meaningful early equity Health insurance (medical, dental, vision) 3 weeks of PTO 11 paid company holidays + we enjoy a winter holiday break 3 months of paid family leave Wednesdays work from home Regular team dinners, events, offsites, and retreats 401k plan Other perks include: commuter and lunch stipend #J-18808-Ljbffr

Neuroradiologist - REMOTE 7on/14off Remote Work schedule: Work one week, off two weeks THE BEST CAREERS. RIGHT HERE @ BROOKLYN'S LEADING HEALTHCARE SYSTEM. MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers . At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. The Radiology department is seeking a remote Board Certified/Fellowship trained Evening Neuroradiologists to join our team. You will read 100% Neuroradiology. At Maimonides, we are continuously expanding our services and remain at the forefront of innovative medicine. Our Comprehensive Stroke Center was recently ranked #1 in the United States for patient survival. We are a Level One Trauma Center and Brooklyn's first fully accredited Cancer Center treating patients of all ages. We perform a high volume of imaging for our busy spine services and otolaryngology practices affiliated with the hospital and for other groups seeking high-level imaging services in the borough. In addition to its hospital-based practice, the Radiology department has 2 outpatient imaging centers and a third under construction. We have state-of-the-art imaging equipment and post-processing technology with integrated PACS and Voice Recognition and remote access via VPN for all radiologists. In this role, you will: Provide accurate, timely, and high-quality diagnostic reports during evening shifts (typically 4pm-12am Mon-Fri and weekend coverage). Participate in emergency and trauma imaging interpretation, supporting the hospital's Level One Trauma and Comprehensive Stroke Center. Collaborate with clinical teams (neurology, neurosurgery, ENT, spine services) to provide consultative expertise on imaging findings. Participate in resident teaching and training, providing feedback and educational support as part of the department's academic mission. We require: Board Certified in Diagnostic Radiology A Completed Fellowship in Neuroradiology from an accredited institution Valid New York State Medical License REMOTE: 7 on/14 off. Salary: $415,000 - $475,000/yr. We offer comprehensive benefits including a 403 (b) retirement plan. For immediate consideration, please forward a resume to Daniel Masri at ****************. Maimonides Medical Center (MMC) is an equal opportunity employer.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? It's an exciting time in the Customer Support industry - Intercom and more specifically Fin AI Agent is transforming the way our customers do business and driving innovation to their Support Model! The Professional Services team is crucial to this process and we pride ourselves on the level of partnership our customers receive. Whether purchasing Intercom for the first time, expanding Intercom use to a new team, or adopting new features - customers want trusted advisors to guide them through the process. As an AI Deployment Specialist at Intercom, you'll share ownership of our Customers' success alongside other members of our Professional Services team. Your primary responsibility is helping customers implement Intercom's suite of AI tools to solve their most complex problems and ultimately drive incredible value for their business. AI Deployment Specialists have an outsized impact on the company. If you want to help make business personal for our customers and you want to work with an ever growing and changing team, you're in the right place. What will I be doing? You will act as the main product expert during our customer's deployment of Fin AI Agent for Customer Support You'll partner with the rest of the Professional Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients You'll facilitate discovery of complex customer objectives and requirements and help translate them to items included in our deployment plans You'll work closely with Project Managers and AI Agent Engineers to complete tasks on the deployment plan or enable customers to complete You'll execute tailored AI-first customer service strategies based on customer goals and drive product adoption of our AI features You'll help drive success of the Professional Services Team by exceeding the measured Key Performance Indicators for your Project Portfolio You'll collaborate with our Customer Support and R&D teams to help coordinate resolution of issues, potential defects, and provide detailed product feedback around feature enhancements You'll collaborate with our Customer Education Team to ensure our self-serve materials are up to date and best in class What skills do I need? 4+ years of work experience, with 2+ years in a customer-facing role Positivity: A genuine interest in the work you do and a positive attitude! Curiosity: a passion for learning, for technology, and for solving problems Training: the ability to make complex topics simple to understand Rapport Building: comfortable working with customers via video calls Adaptability: change is constant and the Professional Services Team values experimentation to find the best processes and solutions Demonstrate the Intercom Values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic Experience training on software, experience with Intercom, or experience with other SaaS products Experience with AI Agents and / or Large Language Models Past experience in Customer Success, Support, Sales Engineering, Consulting Great examples of self started projects with measurable success Experience with RESTful API Integrations We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program In-office bicycle storage Fun events for Intercomrades, friends, and family! *Proof of eligibility to work in the United States is required. The base salary range for candidates within the San Francisco Bay Area is $120,000 - $143,298. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. #J-18808-Ljbffr

We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Remote Neuroradiologist - University of Vermont Health The University of Vermont Health's Department of Radiology is seeking a board-certified or board eligible neuroradiologist to join our growing radiology team. This is a full-time remote opportunity to practice high quality neuroradiology in collaboration with a well-established academic medical center - all while enjoying the flexibility and work life balance of fully remote work. Position Details: Work Remote: 100% remote position, flexible schedule options available. Teaching Opportunities: This role is integrated into an academic neuroradiology division with at-the-workstation resident and fellow teaching which can all be done remotely. There is no research requirement. Comprehensive Neuroradiology Practice: Interpret a full spectrum of adult neuroradiology exams including - brain, spine, head and neck MRI, & CT. Collaborative Environment: Work closely with a collegial group. Schedule: No evening shifts. Competitive vacation schedule. 6-8 weeks/year covering pager to answer resident questions after hours. Benefits: PSLF eligible Comprehensive benefits package that includes health, dental and vision 403(b) retirement plan CME reimbursement Malpractice coverage Competitive Salary: $539,000-$559,000* - Call included About the University of Vermont Medical Center: UVMMC serves as the major tertiary referral center, level 1 trauma center, and primary stroke center for Vermont and northeastern upstate New York In addition to UVMMC, the UVM Heath Network includes several community hospitals in Vermont and New York with an integrated PACS/EMR and ability to read studies remotely from any site Facilities include state-of-the-art MRI and CT scanners with a close business and technical development relationship with a major vendor Dedicated Division of Neuroradiology with experienced staff Collaborative multidisciplinary conferences with neurosurgery, neurology, ENT, pathology, and radiation oncology - can participate in all remotely For more information, please contact: Matt Canasi (Network Recruiter) *************************

We're hiring entry-level IT Specialists in Colorado to join our growing remote IT team. This position is ideal for U.S. military veterans discharged between 2012 2025. No prior IT experience? We provide full hands-on training to help you succeed in a civilian IT career. Your Responsibilities Support setup and maintenance of computer systems and networks Troubleshoot technical issues and provide basic solutions Learn to install and configure hardware, software, and applications Follow IT security protocols and support data protection Collaborate with remote team members Qualifications Veterans discharged 2012 2025 strongly encouraged No prior IT experience required Strong communication, teamwork, and attention to detail Interest in technology is a plus What We Offer Competitive pay: $26 $33/hr Flexible remote work schedule Paid IT training and certification opportunities Veteran-supportive workplace with career growth Apply today and start your next mission a successful career in IT!

Medical Information Specialist will: • Manage and maintain scientifically accurate local and global response documents for Sanofi Consumer Healthcare (CHC) products • Support the team's understanding and compliance with policies, procedures, and processes. • Leverage regional/local insights on content usage, to meet the need for new or updated content. • Look for efficiencies to optimize content creation and update. • Provide business stakeholders with actionable insights and recommendations based on knowledge of product/therapeutic area as well as customer interactions. Contribute to the identification and implementation of novel channels for dissemination of medical information. Scope of Responsibility Management Responsibilities: • Lead and manage direct reports within the US Medical Information team, providing mentorship, performance oversight, and strategic guidance to ensure high-quality medical content and inquiry handling. • manages and maintains scientifically accurate response documents for Sanofi Consumer Healthcare (CHC) products • localizes global scientific response documents (GSRDs) with local content as needed • writes and reviews global medical information content. • ensures the quality and integrity of responses provided to health care professionals, patients, and consumers in the US and globally. • manages inquiries and responds to local and global escalations. • assists in review of medical compendia and contributes to NDA annual reports. • provides summaries of literature searches for NDA product annual reports for FDA submissions. • interacts with contact center team(s) and coordinates meetings, trainings and exchange as needed • performs regular contact center quality checks in US • supports training of support function staff and outsourced partner(s) as needed. • executes processes and participates in cross functional projects by contributing with product knowledge and intra-departmental relations, along with editing, writing, database, and file management proficiency. • collaborates with Medical, Regulatory, R&D, and Quality colleagues across the company to ensure appropriate responses using a state of art tracking and repository systems. • performs literature research and critically evaluate scientific data. • performs ongoing literature reviews and extracts complex data from scientific literature and arranges the data in an organized format. • ensures consistent and accurate product information. • serves as a knowledge resource for all colleagues located around the world. • suggests improvements or updates to existing policies, procedures, work instructions, and work guides used in internal operations and with external vendors as needed. • Provides medically sound responses to complex inquiries forwarded from outsourced partner(s) and in-house sources and proposes solutions to identified issues. • Contributes to the identification and implementation of novel channels for dissemination of medical information, like chat bots, live chats, Apps etc. Education • Science degree • Advanced degree (PharmD, PhD, MD, MS) in a health care related field desirable. Required knowledge and/or experience • Minimum of 3 years of related technical experience with at least 1 year management in a Medical Information or equivalent department within the Pharmaceutical /Consumer Health Industries • At least 1 year performing Medical Information related writing scientific response documents, responding to medical and non-medical related consumer healthcare product escalations. Knowledge of basic medical information requirements and compliance procedures and ability to understand consumers point of view. • Knowledge of Sanofi products, product labeling, and Federal Regulations pertaining to OTC and pharmaceutical products a plus. • Knowledge of Sales Force CRM and Veeva Vault Medical/RIM a plus MINAKSHI SANGWAN Recruiting Lead - US Recruitment O ************ E *************************** W **********************

A leading cloud infrastructure company is seeking a Software Engineer with 5+ years of experience to manage compute clusters using Golang and Terraform. The role involves improving performance, collaborating on features, and working within a team-oriented environment. This position offers a competitive compensation package, including equity, with base pay for the San Francisco location estimated between $180,000 and $280,000. #J-18808-Ljbffr

Are you ready to use your technical skills to help protect lives and support communities during critical events? At Everbridge, we're looking for a Norwegian-speaking Technical Support Engineer (TSE) currently living and authorized to work in Norway to join our high-impact team. In this role, you'll support cutting-edge, mission-critical systems that help governments and agencies save lives and keep people safe when it matters most. This is a fully remote position exclusively open to candidates residing in Norway. As a Technical Support Engineer, you'll play a vital role in supporting our Public Warning solutions across Norway and the broader region. You'll work closely with customers and internal teams to ensure performance, reliability, and continuous improvement of our systems. What you'll do: Providing technical support to primarily Norwegian and European customers. Managing and resolving incidents and support tickets according to defined SLAs. Participating in a 24/7 on‑call rotation (one week on duty at a time). Collaborating with Engineering and Product teams to improve platform resilience. Proactively monitoring system performance and identifying issues before they accelerate. Assisting with software upgrades, installations, and platform configurations. Delivering training sessions to clients as needed. What you'll bring: Fluency in Norwegian and English (both written and verbal). Strong communication, presentation, and customer‑handling skills. Excellent organizational and time‑management abilities. Calm and methodical approach to resolving business‑critical technical issues. Experience working in Linux-based environments. Knowledge of IP configuration, VPNs, routing, databases (Oracle/PostgreSQL), and security protocols. Understanding of telecom networks (2G-5G) is a strong plus. Familiarity with Cisco routers/switches, AWS/cloud services, and basic scripting (e.g., Bash, Python) preferred. #LI-HG1 We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including: Private Healthcare Pension Group Life/Income Protection Life & Total Permanent Disability Insurance to protect you and your loved ones. We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe. About Everbridge Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today's unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry's most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit ******************* Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. #J-18808-Ljbffr

A Veteran Women-Owned IT company in Brooklyn, NY is seeking a Senior IT Specialist to provide hybrid technical support. This role requires over 5 years of experience in desktop troubleshooting, network support, and video conferencing assistance. The ideal candidate will have strong communication skills and the ability to manage multiple priorities while providing excellent customer service. Join us to drive innovation and support a diverse team. #J-18808-Ljbffr

Focused Energy is a fusion energy startup with the goal of generating unlimited clean energy to responsibly meet future global demand. With the use and commercialization of laser‑induced inertial fusion, a clean and highly efficient power generation technology is coming within reach, suitable to ensure a secure and scalable future energy supply. We are seeking a highly skilled and motivated Computational Fluid Dynamics (CFD) Engineer to join our Science and Engineering team. This is a critical, hands‑on technical role responsible for developing and integrating advanced CFD models of the fusion chamber environment. Your work will directly inform the design of the core reactor systems, ensuring component survivability and optimizing the key processes within the chamber. You will be responsible for translating complex gas dynamics-from free‑molecular to continuous flow regimes-into reliable computational predictions that are coupled into our multi‑physics design framework. What you'll do: Model Development & Validation: Develop and rigorously validate a high‑fidelity CFD model of the fusion chamber. The model must accurately capture dominant gas dynamics, including reverberation and complex hybrid flow behavior that ranges from free‑molecular to continuous. Parametric Simulation & Analysis: Design and execute a systematic series of CFD simulations to explore and optimize design parameters. Analyze the influence of chamber geometry, port configuration, gas type, and pressure on the resulting flow fields. Integrated System Design: Work seamlessly with mechanical, thermal, and target injection teams to integrate CFD results into the broader reactor design framework. This involves: Coupling CFD‑derived flow fields and thermal loads with thermo‑mechanical solvers to assess first wall survivability. Integrating CFD results with target injection models to evaluate the aerodynamic stability of the fusion capsule during flight. Digital Engineering & Tools: Develop robust meshing tools, High‑Performance Computing (HPC) workflows, and visualization tools to ensure that CFD simulations are scalable, efficient, and reproducible within our large‑scale research and development environment. R&D Execution: Define necessary model improvements and validation activities to continuously de‑risk the reactor gas dynamics and thermal management designs. External Collaboration Management: Actively manage and maintain external research collaborations with universities, national laboratories, and other research groups to leverage specialized expertise and resources for CFD model validation and advanced flow physics studies. Who you are: Advanced degree (M.S. or Ph.D.) in Mechanical Engineering, Nuclear Engineering, Aerospace Engineering, Physics, or a closely related field with a strong focus on CFD. Proven expertise (5+ years post‑degree or equivalent experience) in developing, validating, and applying CFD models for complex, transient, or reacting flow problems. Strong proficiency with commercial or open‑source CFD software packages (e.g., Fluent, OpenFOAM, etc.). Experience with HPC environments and developing scalable simulation workflows. Proficiency in programming/scripting (e.g., Python, MATLAB, C++) for automation, meshing, and post‑processing. Ability to articulate complex technical concepts clearly to multidisciplinary teams. Preferred: Direct experience with hybrid flow regimes (e.g., combining Navier-Stokes and DSMC) or high‑temperature gas dynamics. Experience in fusion energy, shock physics, or multi‑physics coupling. Familiarity with systems engineering and verification/validation processes for computational models. What we offer: Innovative Technology & Mission: Be part of a cutting‑edge company working on groundbreaking research in clean energy and scientific discovery. Career Development: We invest in our people. This is an opportunity to join an early, growing company at the forefront of new technology, where you'll have the opportunity to develop and grow your career. Collaborative Culture: Work with great people in a dynamic, international environment with top‑tier scientists, engineers and professionals passionate about solving global challenges. Ownership: Take ownership from day 1 and drive impact by making decisions, solving challenges and shaping the future of our company. Your Success is our Success: We offer a competitive salary and company ownership in the form of stock options, giving you a direct stake in our success and ownership in what we build together. Flexibility: We believe work should adapt to your life-not the other way around. That's why we offer a hybrid setup, giving you the freedom to work from our office while also enjoying the flexibility to work from home when it suits you. Equipment: Choose between a state‑of‑the‑art Windows or Apple Laptop. In addition, you will receive a keyboard, mouse and headset so you are fully equipped from day 1. Events: We organize regular events to foster team bonding, encourage collaboration, and build a strong, supportive company culture. Connect with colleagues across departments, share ideas, and have fun together, both in and outside of the workplace. Focused Energy is an equal opportunity employer committed to creating an inclusive environment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, Focused Energy will consider for employment qualified applicants with arrest and conviction records. Compensation offered will be determined by factors such as location, level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. #J-18808-Ljbffr

Languages: Fluent in Russian and English Select your preferred shift (EST): 9am - 6pm, 10am - 7pm, or 6pm-3am. We're Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world's leading nonprofits, including UNICEF, the Alzheimer's Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we're recognized not just for our impact - but for the quality of the product we deliver. A Truly Global Product We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe. We're building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps. Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search. The Team We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing. Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. Biweekly engineering forums give space to share learnings and celebrate technical achievements. You'll be joining a team where quality, mentorship, and mutual respect come first. About the Role As a Technical Support Engineer, you are more than just a support agent; you are a product expert, a client advocate, and a technical detective. You will be responsible for diagnosing and resolving complex technical issues for our clients, ensuring they can leverage our platform to its fullest potential. You will also be the voice of the customer within our company, providing invaluable feedback that directly influences our product roadmap. What You'll Do Provide Expert Implementation Support: Guide clients on implementing our product across various web platforms, from standard websites to builders like Wix and WordPress. Diagnose and Escalate Bugs: Expertly reproduce technical issues, investigate root causes, and create clear, structured reports for the development team. Deliver World-Class Support: Respond to user requests with empathy and technical precision, digging deep to understand their real needs and guide them to the best solutions. Influence Product Development: Participate in product meetings, bringing valuable user feedback and insights to help shape new features and improvements. Build Our Knowledge Base: Maintain and contribute to our public help desk, FAQs, and internal knowledge base to empower both users and internal teams. Act as a Product Resource: Serve as the go-to expert for product-related questions from other teams within the company. Requirements Excellent Communication Skills: Flawless written and spoken English is essential for communicating with our global user base and internal teams. Relevant Experience: 2 years of experiencein technical support, product support, or a client-facing implementation role. Technical Aptitude: You understand how the web works (HTML, CSS, JS) and ideally have hands‑on experience with web development. You are comfortable diving into technical problems. A Problem‑Solver's Mindset: You have strong analytical skills and an innate curiosity. You don't just answer questions; you investigate the underlying issues. Proactive and Detail‑Oriented: You take initiative, manage your tasks effectively, and have a keen eye for detail. A High Degree of Ownership: Reliability and accountability are critical. We are looking for a professional who takes pride in their work and honors their commitments. Curiosity and a hypothesis‑driven mindset Ability to communicate complex analytical concepts to non‑technical audiences Detail‑oriented with a strong sense of ownership Comfort working in fast‑paced, data‑rich environments Why work with us A strong, collaborative product team that owns what it builds Clear product vision and access to real customer feedback from global nonprofit leaders Flat structure: no politics, just great work with great people Transparent company culture - we share how we're growing, where revenue comes from, and what's next Long‑term focus: we offer equity options and value sustained, meaningful contribution 30 days off 100% paid telemedicine plan Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. English learning courses Relevant professional education Gym or swimming pool Co‑working Please note: All official correspondence from Fundraise Up will exclusively originate from ******************** domain. Exercise caution and ensure the authenticity of emails claiming to be from our company. #J-18808-Ljbffr

About the Role: As a Technical Support Specialist, you'll report to the Customer Care Director and tackle service/program-related questions, technical issues, and operational responsibilities. You'll join a dynamic team of business leaders, software engineers, and data scientists, all working together to make an impact. If you thrive in a fast-paced, collaborative environment, we'd love to have you on board! Key Responsibilities: Provide phone and email support to Ting customers, ensuring timely and professional assistance. Create, maintain and follow clear, concise, and accurate documentation for internal and external use. Troubleshoot and resolve issues down to the root cause. Act as a liaison between multiple operational departments to ensure smooth service delivery for customers and partners. Identify, report, and document technical issues. Effectively manage and prioritize tasks in a fast-paced environment while meeting deadlines. Support the Engineering team by testing software and hardware, contributing to product improvements. Perform other duties as required to support business objectives. Candidates Requirements: Associate's degree or valid, up-to-date certification in a related field. 2+ years of experience in technical support or customer support roles. Experience using ticket systems to track and resolve customer inquiries. Proven ability to deliver exceptional customer care via phone and email. Strong organizational skills with the ability to multi-task in a fast-paced environment. Self-motivated and disciplined to excel in a remote work setting. Availability to work a rotating schedule, including nights, weekends, and holidays. Why Join Us? By joining our team, you will have the opportunity to be a part of a groundbreaking technology that is creating a new category while helping to protect families, homes, and communities from the devastating impacts of electrical fires. We are a passionate team, dedicated to revolutionizing fire prevention to make the world a safer place. Our pace and growth trajectory offer exceptional opportunities for professional development, and we offer competitive compensation and comprehensive benefits. If you want to take ownership, shape strategy, and drive meaningful change, you'll love Whisker Labs. Whisker Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

IT Support Specialist/Trainer Hybrid role combining membership in the IT team responsible for desk-side support and as IT Trainer responsible for the design and delivery of technical training to Firm personnel. The IT Support Specialist team provides concierge level of technical support service to our professionals and staff either desk side, phone, email, or remotely. This position will proactively engage the office to determine the technology needs for their practice(s). Through team work, innovation, and effective communication; represent the IT team with the highest level of client service. Some of the other job responsibilities include the following: Conducting new hire or roll-out training via classroom or distance learning for Firm applications Delivering training for new technology initiatives Becoming a subject matter expert in specialized legal applications and technology Assisting with the creation of in-house training documentation, and customizing vendor documentation to meet Firm and departmental standards Proactively staying informed of current trends in training, technology, emerging and competitive Legal software technology, and educational delivery Serve as liaison between staff and the technology department to resolve issues Provide world class concierge level of technical support service desk side for hardware and software Ensure escalations from the Service Desk are prioritized properly and status communicated to firm staff Perform advanced troubleshooting and research of incidents and problems Collaborate within the IT team to ensure the highest level of customer support and resolution Setup and delivery of various hardware and audio visual requests within the conference meeting rooms Support Firm issued remote working technology Seek and identify opportunities to enhance the clients experience with the Firm's technology Required Skills/Qualifications: Law firm experience Familiarity with document management systems and other legal applications Excellent verbal and written communications skills Knowledge and support of various mobile email devices (iOS, Android, etc.) Advanced level knowledge and experience with the Microsoft Office suite on Windows 10 platform Strong desire to learn and implement new technology as it becomes available Strong service orientation Ability to handle conflict and difficult situations within a technical and client service environment Technical understanding of MS Teams, Zoom and WebEx. Firm core applications includes: Windows 10, Office 2019, iManage Work9 filesite EMM, CCC macros, Best Authority, Jury Instructions, Doc and Form Builder, PdfDocs, CleanDocs, CompareDocs, CEB forms, GEMS, NumberCruncher, Compulaw, AccessData Summation/FTK. Benefits: Excellent benefits package that includes vacation, sick leave, paid medical/dental/vision, 401(k), etc. Company Info: Committed to promoting diversity and inclusion within our Firm and in the larger legal profession. We believe that diverse skills, knowledge and viewpoints make us a stronger firm. Maintains a policy of affording all employees and applicants equal employment opportunities.

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required

About the Company Rain makes the next generation of payments possible across the globe. We're a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk. Our Ethos We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company. What the Role We're looking for Technical Support Analysts to help us deliver exceptional support for Rain's platform and integrations. You'll troubleshoot complex issues, assist internal and external partners, and ensure that our infrastructure and user experience remain seamless and reliable. What You'll Do Investigate and resolve advanced customer and partner issues related to Rain's systems, APIs, and integrations. Analyze logs, dashboards, and transaction data to identify root causes and escalate issues when needed. Collaborate closely with Product, Engineering, and Compliance to resolve technical incidents. Maintain accurate documentation and create troubleshooting guides for recurring issues. Track trends and suggest improvements to prevent future issues. Support new feature testing, integrations, and platform updates as needed. Ensure all tickets and incidents meet internal SLAs and quality standards. What You'll Bring 3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments. Strong analytical and problem-solving skills with a detail-oriented approach. Familiarity with APIs, data analysis, and debugging workflows. Experience using tools such as Zendesk, Jira, Notion, or SQL-based systems. Clear communication skills with the ability to translate technical information for non-technical users. Ability to prioritize effectively and manage multiple complex cases at once. A collaborative mindset and a passion for continuous learning. Why Join Rain Work at the intersection of technology and finance, solving real-world problems with global impact. Join a team of smart, driven operators building the future of payments infrastructure. Flexible, fully remote environment with opportunities for growth. Be part of a company shaping how stablecoins are used worldwide. Things that enable a fulfilling, healthy and happy experience at Rain: Unlimited time off 🌴Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves. Flexible working ☕ We support a flexible workplace, if you feel comfortable at home please work from home. If you'd like to work with others in an office feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will have a stipend to create a comfortable atmosphere at home. Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan. Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match. Equity plan 📦 We offer every Rainmakers an equity option plan so we can all can benefit from our success. Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to utilize the card for testing. Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you! Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company offsites both domestically and internationally.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable's features and capabilities. As an Enterprise Technical Support Specialist, you'll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable's features and capabilities. What you'll do Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls). Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes. For complex issues, you'll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer. Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements. Contribute to the continuous growth of Airtable's knowledge base by creating and updating helpful resources based on customer interactions. Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes. Who you are You have experience with Airtable, whether personally or professionally, and you're excited about helping others discover how it can transform their business. You've worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success. You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences. You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions. You're naturally curious, and you thrive in environments where you're expected to dive deep into technical issues and continuously learn. You have a strong, self-driven desire to exceed expectations and continuously improve your performance. You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus. Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:$73,000-$95,300 USDFor all other work locations (including remote), the base salary range for this role is:$65,000-$85,500 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.

*** 100% on-site in Bellefonte, PA to start. LOCAL to Centre County PA Candidates Only - No Relocation Allowed. Candidate is responsible for travel cost to report on-site. All remote work muse be completed in the United States. *** **Candidate must work EST Business Hours. ** Our direct client has an opening for a Technical Support Specialist position # 764156. This position is for 6+ months, with option of extension, and will be worked 100% on-site in Bellefonte, PA. - Local to Centre County PA Candidates only. (must work EST business hours). If you are interested, please submit the following: YOUR CURRENT RESUME YOUR HOURLY RATE Below is the job description - Resumes due ASAP - Description: The client is seeking a System Administrator 2 to provide tier 1 and 2 helpdesk support. Onsite work will be located at the agency's Centre County Regional Office: 595 E. Rolling Ridge Dr. Bellefonte Pa. 16823 The successful applicant must be capable of meeting or exceeding challenging deadlines while performing daily duties that will include: ·Provide Tier 1 and Tier 2 helpdesk support. Support will include hands-on, telephone, and remote support for local and field staff. ·Configure and install personal computers, laptops, and tablets. ·Install approved peripheral hardware to include both networked and local printers, multi-function devices and agency specific hardware. ·Monitors and respond to user created ticket via the agency helpdesk system. ·Provide basic hardware and software training to users related to desktop use and accessing network resources. ·Work towards departmental and project deadlines. ·Document and present recommendations for issue/risk remediation to team leads and managers. ·Other duties as assigned. Requirements: Microsoft Windows 11 - 2+ years Microsoft Windows Server 2019 / 2022 - 1+ year Microsoft Active Directory - 1+ year Microsoft Office 365 - 1+ year Microsoft Endpoint Configuration Manager - 1+ year (desired) By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.