12 Help Desk Specialist Resume Examples

Five Key Resume Tips For Writing A Help Desk Specialist Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Computer Hardware, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Help Desk Specialist Resume templates

Zippia allows you to choose from different easy-to-use Help Desk Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Help Desk Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Brittany Bradley
Help Desk Specialist
Contact Information
Alpharetta, GA
(920) 555-6522
bbradley@example.com
Skills
  • Email
  • VPN
  • New Customers
  • Removal Procedures
  • Troubleshoot
  • Patience
  • Control Systems
  • Apple
  • Alternative Solutions
  • Service Desk
 
 
Employment History
Help Desk Specialist2019 - Present
IBM
Alpharetta, GA
  • Reset Password for Citrix/Mainframe, and Remote password reset.
  • Installed and configured new workstations and printers for SAP pilot program
  • Manage a Windows and MAC OS environment.
  • Resolved network connectivity issues using network testing hardware.
  • Diagnosed technical issues with HP-UX and Windows operating systems.
Systems Specialist2009 - 2019
Verizon
Alpharetta, GA
  • Supported end-user OS and problems on Windows NT, 2000, XP systems.
  • Diagnosed and resolved hardware, software, and network issues on computers, laptops, and mobile devices.
  • Investigated and resolved hardware and software related issues.
  • Network consisting of NT4.0, Windows2000, and Windows XP systems and platforms.
  • Use Unix and Windows operating systems to perform work related tasks including the use of MS Office and Vi.
  • Use of fiber optic management application software such as Nimbra Vision, Kayako Ticketing System, Link Manager and SharePoint.
Support Agent2004 - 2009
iQor Holdings
Phoenix, AZ
  • Managed customer accounts, feedback, and resolved issues.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Educated customers on internet account management access.
  • Worked remotely, across districts, with internal departments as a team to troubleshoot and resolve electronic file processing issues.
Education
Associate's Degree of Business2002 - 2004
Arizona State University
Phoenix, AZ
 
 
Jessica Simmons
Help Desk Specialist
Contact Info
Fort Worth, TX
(700) 555-4290
jsimmons@example.com
Skills
Setup
Problem Resolution
Information Technology
Hardware
Customer Service
Trouble Shooting
Voip
Computer Equipment
Windows
Assurance
Employment History
Help Desk Specialist2018 - Present
Lockheed MartinFort Worth, TX
  • Miss Howery performed software support for the AN/BSY-2 Submarine Combat Systems, SGTF.
  • Designed, developed, installed, implemented, conducted research for, and maintained internal data processing computer systems and utilities.
  • Provide Tier 1-Tier 3 end user support while focusing on First Call Resolution and exceptional customer service.
  • Migrate workstations between multiple Windows operating systems.
  • Provided support for the different types of computer workstations used in the Windows 2000/XP environment of Minerals Management Services.
Information Systems Coordinator2015 - 2018
American ExpressPhoenix, AZ
  • Monitored American Express internet and intranet sites to ensure server and website availability using Internet Explorer and Netscape Navigator.
  • Perform hardware repairs on multiple platforms such as Dell, IBM, Compaq, and HP.
  • Utilized Power Designer to create logical and physical data structures based on a Metadata driven architecture.
  • Completed UNIX related SAS70, PCI tasks, using Center for Internet Security as the base line.
  • Conducted technical risk evaluation of hardware, software, and installed systems and networks.
  • Write specifications for new hardware.
Administrative Technical Support2014 - 2015
Endurance International GroupPhoenix, AZ
  • Provided remote hardware support and maintenance for Enterprise server customers.
  • Provided customer with necessary updates and fixes that are crucial to their OS system.
  • Managed user accounts, password reset with active Directory, Windows Server 2003 system administrator.
Education
Bachelor's Degree of Business2011 - 2014
Arizona State UniversityPhoenix, AZ
 
 
Mark Reyes
Help Desk Specialist
Boulder, CO
(530) 555-5938
mreyes@example.com
Experience
Help Desk Specialist2019 - Present
IBMBoulder, CO
  • Provide first level support for LMS, ResNet, ShowGate, ShowNet, ARTS, and related interfaces.
Help Desk Analyst2018 - 2019
Varian Medical SystemsSan Jose, CA
  • Documented and submitted problem resolutions to the knowledge database in order to assist other Help Desk personnel with problem resolutions.
  • Maintained Windows 2008 print and file server as well as running backup and restoring files.
  • Tasked with keeping track of all hardware inventories within the department.
  • Demonstrated strong troubleshooting capability and adaptable communication to assist with technology issues.
Hardware Technician2017 - 2018
MilestoneSan Jose, CA
  • Use Orcad application to implement hardware changes to existing and new designs.
  • Assemble computer systems and run diagnostics Identify hardware problems and forward to correct department
  • Updated and maintained Department Public Safety drivers database with more than 16 million records.
  • Recommend and purchase computer hardware and software based on customer's requirements and business standards.
  • Served as subject matter expert for Windows Server during Delivered 40+ Security Strategy Session briefings with customers.
  • Maintain network and assist with Radiology network associated with VPN connectivity to other Hospital locations.
Skills
WindowsHardwareNew ComputersDatabaseSetupPrintersSoftware ApplicationsMacPowerpointInformation Technology
Education
Associate's Degree In Computer Engineering2015 - 2017
San Jose State UniversitySan Jose, CA
 
 
Beverly James
Help Desk Specialist
Employment History
Help Desk Specialist2019 - Present
UnisysReston, VA
  • Coordinated with technical support for unusual technical issues not resolved by hardware replacement.
  • Assist customers with Microsoft Windows operating system and application related issues.
  • Escalate complex problems to the Remote Support Engineering staff or Field Engineering.
  • Replace all defective hardware components.
Network Support Administrator2018 - 2019
VerizonHouston, TX
  • Trouble shoot for PC Operating systems, specifically Device Manager and TCP/IP configuration.
  • Installed and configured all hardware and software used within the organization to support production.
  • Maintain communication with non-technical customers to address site issues, advise on corrective measures, and troubleshoot hardware issues.
  • Initial scope involved modifying the Verizon outside plant.
Information Systems Analyst2008 - 2018
Tata Consultancy ServicesSan Antonio, TX
  • Involved in atg on demand server setup Involved in Co-coordinating with team members regarding completion status of assigned tasks.
  • Documented requirements and specifications for clients including User Interface and programmed in COBOL, C, DB2.
  • Developed functional specifications for the enterprise wide oracle database structure for the creation of daily batch jobs.
Education
Bachelor's Degree In Computer Science2005 - 2008
University of North Carolina at GreensboroGreensboro, NC
 
 
Contact Information
Reston, VA
(420) 555-2712
bjames@example.com
Skills
Setup
Personal Computers
Information Technology
EMC
Network Security
Business Partners
Juniper
End User
Information Management
Powershell
 
 
Deborah Wood
Help Desk Specialist
New York, NY
(230) 555-3008
dwood@example.com
Skills
Lotus NotesUser InterfaceHardwareMedication RemindersHelpdeskPersonal ComputersDesk SpecialistsInternetSharepointDatabase
 
 
Employment History
Help Desk Specialist2019 - Present
United Parcel ServiceNew York, NY
  • Performed Hardware upgrades for older computer systems to be re-deployed.
  • Instruct and work with customers to troubleshoot PC, printers, scanners, and modems.
  • Install and maintain computer hardware and software at customer sites.
  • Provided end user support for Windows 98, 2000, XP Workstations, in a Sabre and Amadeus environments.
  • Monitor and troubleshoot server and router issues.
  • Maintained hardware and software database.
Help Desk Supervisor2009 - 2019
STEARNS WHELERSyracuse, NY
  • Created base image (windows [ ] used throughout bank.
  • Train new System Support Analysts on application configurations and procedures.
  • Trained users with phone and computer systems.
  • Provided knowledge and troubleshooting for installation, analysis, upgrades, preventative maintenance, VPN connectivity issues and hardware related issues.
Helpdesk Computer Technician (Part-Time)2008 - 2009
AXASyracuse, NY
  • Created and updated trouble tickets as necessary using Clearvision.
  • Install and test all new hardware and software.
  • Coordinate all user requests for problem resolution and hardware maintenance.
  • Provided support of hardware and software upgrades on all retail stores computers.
  • Managed routine network hardware and software upgrades.
Education
Associate's Degree of Computer Information Systems2007 - 2009
Syracuse UniversitySyracuse, NY
 
 
Brittany Bradley
Help Desk Specialist
Contact Information
Alpharetta, GA
(920) 555-6522
bbradley@example.com
Skills
  • Email
  • VPN
  • New Customers
  • Removal Procedures
  • Troubleshoot
  • Patience
  • Control Systems
  • Apple
  • Alternative Solutions
  • Service Desk
 
 
Employment History
Help Desk Specialist2019 - Present
IBM
Alpharetta, GA
  • Reset Password for Citrix/Mainframe, and Remote password reset.
  • Installed and configured new workstations and printers for SAP pilot program
  • Manage a Windows and MAC OS environment.
  • Resolved network connectivity issues using network testing hardware.
  • Diagnosed technical issues with HP-UX and Windows operating systems.
Systems Specialist2009 - 2019
Verizon
Alpharetta, GA
  • Supported end-user OS and problems on Windows NT, 2000, XP systems.
  • Diagnosed and resolved hardware, software, and network issues on computers, laptops, and mobile devices.
  • Investigated and resolved hardware and software related issues.
  • Network consisting of NT4.0, Windows2000, and Windows XP systems and platforms.
  • Use Unix and Windows operating systems to perform work related tasks including the use of MS Office and Vi.
  • Use of fiber optic management application software such as Nimbra Vision, Kayako Ticketing System, Link Manager and SharePoint.
Support Agent2004 - 2009
iQor Holdings
Phoenix, AZ
  • Managed customer accounts, feedback, and resolved issues.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Educated customers on internet account management access.
  • Worked remotely, across districts, with internal departments as a team to troubleshoot and resolve electronic file processing issues.
Education
Associate's Degree of Business2002 - 2004
Arizona State University
Phoenix, AZ
 
 
Jessica Simmons
Help Desk Specialist
Contact Info
Fort Worth, TX
(700) 555-4290
jsimmons@example.com
Skills
Setup
Problem Resolution
Information Technology
Hardware
Customer Service
Trouble Shooting
Voip
Computer Equipment
Windows
Assurance
Employment History
Help Desk Specialist2018 - Present
Lockheed MartinFort Worth, TX
  • Miss Howery performed software support for the AN/BSY-2 Submarine Combat Systems, SGTF.
  • Designed, developed, installed, implemented, conducted research for, and maintained internal data processing computer systems and utilities.
  • Provide Tier 1-Tier 3 end user support while focusing on First Call Resolution and exceptional customer service.
  • Migrate workstations between multiple Windows operating systems.
  • Provided support for the different types of computer workstations used in the Windows 2000/XP environment of Minerals Management Services.
Information Systems Coordinator2015 - 2018
American ExpressPhoenix, AZ
  • Monitored American Express internet and intranet sites to ensure server and website availability using Internet Explorer and Netscape Navigator.
  • Perform hardware repairs on multiple platforms such as Dell, IBM, Compaq, and HP.
  • Utilized Power Designer to create logical and physical data structures based on a Metadata driven architecture.
  • Completed UNIX related SAS70, PCI tasks, using Center for Internet Security as the base line.
  • Conducted technical risk evaluation of hardware, software, and installed systems and networks.
  • Write specifications for new hardware.
Administrative Technical Support2014 - 2015
Endurance International GroupPhoenix, AZ
  • Provided remote hardware support and maintenance for Enterprise server customers.
  • Provided customer with necessary updates and fixes that are crucial to their OS system.
  • Managed user accounts, password reset with active Directory, Windows Server 2003 system administrator.
Education
Bachelor's Degree of Business2011 - 2014
Arizona State UniversityPhoenix, AZ
 

What Should Be Included In A Help Desk Specialist Resume

1

1. Add Contact Information To Your Help Desk Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Help Desk Specialist Resume Contact Information Example #1
Hank Rutherford Hill
St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Help Desk Specialist Resume Relevant Education Example #1
Associate's Degree In Business 2014 - 2016
Arizona State University Phoenix, AZ
Help Desk Specialist Resume Relevant Education Example #2
Bachelor's Degree In Business 2014 - 2016
Arizona State University Phoenix, AZ
3

3. Next, Create A Help Desk Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Help Desk Specialist
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Help Desk Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Information Technology Help Desk Assistant
JPMorgan Chase
  • Serviced Laptops and installed replacement parts resulting in quick resolution of issues impacting critical business application support with minimal down time.
  • Gathered and researched data about internal hardware/software to increase overall production and support.
  • Developed several java methods to universalize existing processes.
  • Documented all troubleshooting and resolution steps via in Peregrine ticketing system.
  • Resolved tickets escalated to the Groupware / Messaging support after initial troubleshooting.

Work History Example # 2
Technical Support Assistant
CenturyLink
  • Contributed technical solutions to organizational knowledge base and create new procedures to improve productivity.
  • Assisted CenturyLink customers with troubleshooting DSL connection issues and outages while maintaining a professional and courteous demeanor.
  • Walked customers through troubleshooting and basic set up.
  • Confirmed DSLAM and RedBack configurations were provisioned correctly.
  • Provided over-the-phone Technical Support for customers experiencing issues with their DSL service, and assisting them to regain Internet access.

Work History Example # 3
Help Desk Specialist
Dell
  • Installed, configured, and resolved simplex to complex software and hardware issues.
  • Tested hardware, bios firmware, Windows Server and Windows OS for Product Engineers.
  • Performed data backup and migration from old HP systems running XP to new HP systems running Windows 7 with Office 2010.
  • Worked with security officer to design, implement, and maintain security compliance for desktops, laptops, and related equipment.
  • Standardized Dell Services default server specifications for SCCM implementations.

Work History Example # 4
Help Desk Specialist
CompuCom
  • Executed hardware and software repair and maintenance.
  • Maintained numerous models of HP and Lexmark printers.
  • Developed competency in the Microsoft Office suite of productivity applications.
  • Supported wireless, networked, VOIP and BlackBerry phones
  • Supported and installed Microsoft Office Suite and Microsoft Windows operating systems.

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5

5. Highlight Your Help Desk Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your help desk specialist resume:

  1. Security 5 Certification
  2. Certified Network Computer Technician (CNCT)
  3. Certified Instrumentation Specialist (CIS)
  4. Cisco Certified Entry Networking Technician (CCENT)
  5. Cisco Certified Network Associate (CCNA)
  6. CCNP Service Provider Operations (CCNP)
  7. Microsoft Certified Desktop Support Technician (MCDST)
  8. Computer Service Technician (CST)
  9. Dell Certified Systems Expert (DCSE)
  10. Microsoft Certified Technology Specialist: .NET Framework 3.5, Windows Workflow Fnd Applications (MCTS)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021