Help Desk Specialist Resume Examples 2023

Research Summary. We analyzed 2,841 help desk specialist resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Robert Half and TEKsystems. Here are the key facts about help desk specialist resumes to help you get the job:

The average help desk specialist resume is 509 words long
The average help desk specialist resume is 1.1 pages long based on 450 words per page.
Customer service is the most common skill found on a help desk specialist resume. It appears on 12.7% of resumes.

After learning about how to write a professional help desk specialist resume, you can make sure your resume checks all the boxes with our resume builder.

Help Desk Specialist Resume Example


Brittany Bradley Help Desk Specialist Contact Information Alpharetta, GA (920) 555-6522 bbradley@example.com Skills Email VPN New Customers Removal Procedures Troubleshoot Patience Control Systems Apple Alternative Solutions Service Desk Employment History Help Desk Specialist 2019 - Present IBM Alpharetta, GA Reset Password for Citrix/Mainframe, and Remote password reset. Installed and configured new workstations and printers for SAP pilot program Manage a Windows and MAC OS environment. Resolved network connectivity issues using network testing hardware. Diagnosed technical issues with HP-UX and Windows operating systems. Systems Specialist 2009 - 2019 Verizon Alpharetta, GA Supported end-user OS and problems on Windows NT, 2000, XP systems. Diagnosed and resolved hardware, software, and network issues on computers, laptops, and mobile devices. Investigated and resolved hardware and software related issues. Network consisting of NT4.0, Windows2000, and Windows XP systems and platforms. Use Unix and Windows operating systems to perform work related tasks including the use of MS Office and Vi. Use of fiber optic management application software such as Nimbra Vision, Kayako Ticketing System, Link Manager and SharePoint. Support Agent 2004 - 2009 iQor Holdings Phoenix, AZ Managed customer accounts, feedback, and resolved issues. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Educated customers on internet account management access. Worked remotely, across districts, with internal departments as a team to troubleshoot and resolve electronic file processing issues. Education Associate's Degree Business 2002 - 2004 Arizona State University Phoenix, AZ


Beverly James Help Desk Specialist Contact Info Reston, VA (420) 555-2712 bjames@example.com Skills SetupPersonal ComputersInformation TechnologyEMCNetwork SecurityBusiness PartnersJuniperEnd UserInformation ManagementPowershell Employment History Help Desk Specialist 2019 - Present Unisys Reston, VA Coordinated with technical support for unusual technical issues not resolved by hardware replacement. Assist customers with Microsoft Windows operating system and application related issues. Escalate complex problems to the Remote Support Engineering staff or Field Engineering. Replace all defective hardware components. Network Support Administrator 2018 - 2019 Verizon Houston, TX Trouble shoot for PC Operating systems, specifically Device Manager and TCP/IP configuration. Installed and configured all hardware and software used within the organization to support production. Maintain communication with non-technical customers to address site issues, advise on corrective measures, and troubleshoot hardware issues. Initial scope involved modifying the Verizon outside plant. Information Systems Analyst 2008 - 2018 Tata Consultancy Services San Antonio, TX Involved in atg on demand server setup Involved in Co-coordinating with team members regarding completion status of assigned tasks. Documented requirements and specifications for clients including User Interface and programmed in COBOL, C, DB2. Developed functional specifications for the enterprise wide oracle database structure for the creation of daily batch jobs. Education Bachelor's Degree Computer Science 2005 - 2008 University of North Carolina at Greensboro Greensboro, NC


Nathan Phillips Help Desk Specialist Atlanta, GA (730) 555-3720 nphillips@example.com Experience Help Desk Specialist2019 - Present Insight Global•Atlanta, GA Contract based employment performing various hardware and software based tasks. Provided staffing support for deployment of hardware and software relating to the OS upgrade. Managed reset, unlock, and change password requests (Active Directory). Analyze and report computer network security breaches or attempted breaches. Computer Laboratory Technician2016 - 2019 Dell•Bowling Green, KY Provided technical support to solve hardware and software problems over the phone. Installed, configured, and resolved simplex to complex software and hardware issues. Completed several software upgrade projects for all computers in THR hospitals in Windows XP OS. Junior Technician2012 - 2016 Coustic-Glo International Ceiling Maintenance•Troy, AL Created Accounts utilizing Active Directory in Windows 2003 Server. Performed daily database backup and recovery. Worked with supervisors and management staff as appropriate to determine and resolve problems received from end users. Skills Software SupportOSTroubleshootCADHardwareHvacComputer Lab OperationsHelpdeskComputer EquipmentComputer System Education Associate's Degree Criminal Justice2010 - 2012 Troy University•Troy, AL

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Help Desk Specialist Resume templates

Zippia allows you to choose from different easy-to-use Help Desk Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Help Desk Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

What Should Be Included In A Help Desk Specialist Resume

1. Add Contact Information To Your Help Desk Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Help Desk Specialist Resume Contact Information Example #1

Dhruv Johnson

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors

Computer Science

16.2%

Computer Information Systems

13.7%

Business

13.5%

Information Technology

11.8%

Help Desk Specialist Resume Relevant Education Example #1

Associate's Degree In Business 2014 - 2016

Arizona State University Phoenix, AZ

Help Desk Specialist Resume Relevant Education Example #2

Bachelor's Degree In Business 2014 - 2016

Arizona State University Phoenix, AZ

3. Next, Create A Help Desk Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Help Desk Specialist Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Troubleshoot Skills
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
Technical Support Skills
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
Phone Calls Skills
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
Mac Skills
A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.
OS Skills
In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.
VPN Skills
A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Top Skills for a Help Desk Specialist

Source: Zippia.com

Customer Service, 12.7%

Troubleshoot, 7.9%

Technical Support, 6.4%

Desk Support, 5.9%

Other Skills, 67.1%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Help Desk Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Help Desk Specialist

Carnival

Implemented a small test pilot for Expression Web Super Preview for Windows Internet Explorer.
Improved desktop support efficiency by thoroughly documenting all procedures.
Administered helpdesk call tracing system using Remedy
Escalated critical issues to level 2.
Worked with Windows NT, DOS operating systems.

Work History Example # 2

Help Desk Specialist

Lucent Technologies

Evaluated issues for ISO Quality impact and recommended/implemented enhancements that improved system reliability and performance.
Worked closely with Marketing, SW/FW developers and Hardware Designers to design and support Modem based Marketing Requirements.
Delivered orientation/training for basic use of Windows 95/NT 4.0 operating systems.
Involved in CCMS prototype GUI application development using Oracle 8 and Developer 2000 in a MS Windows NT platform.
Installed, administered, and supported a Windows NT based server/client Resource Domain for a 100-users research team in Bell Labs.

Work History Example # 3

PC Repair Technician

SmartSource

Returned old PCs to stock and repackage them to be re-shipped to leasing office.
Performed the imaging, network configuration and setup of PCs.
Deployed, Installed and configured POS machines in Best Buys stores in Southern California.
Performed printer upgrade migration for approximately 1500 HP printers at American Airlines repair facility in Tulsa OK.
Assisted users with RSA VPN tokens and installed the software for them to access the VPN.

Work History Example # 4

Information Systems Specialist

Fermi National Accelerator Laboratory

Managed multiple projects and developed strategies related to software and hardware implementation.
Implemented an 'Internet of Things' solution for existing devices and sensors using a single board Linux computer with python and LabView
Provisioned configurations for MAC users on OSX 8, & local machines with VMWare Player instances.
Installed virtual and physical Linux boxes on Mac and Windows machines.
Worked closely with database and network administrator on escalated tickets to ensure problems were resolved in timely manner.

5. Highlight Your Help Desk Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your help desk specialist resume:

Security 5 Certification
Certified Network Computer Technician (CNCT)
Certified Instrumentation Specialist (CIS)
Cisco Certified Entry Networking Technician (CCENT)
Cisco Certified Network Associate (CCNA)
CCNP Service Provider Operations (CCNP)
Microsoft Certified Desktop Support Technician (MCDST)
Computer Service Technician (CST)
Dell Certified Systems Expert (DCSE)
Microsoft Certified Technology Specialist: .NET Framework 3.5, Windows Workflow Fnd Applications (MCTS)

6. Finally, Add a Help Desk Specialist Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing A Help Desk Specialist Resume:

Relevant Experience

Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.

Diagnose, troubleshoot, and resolve a range of incidents for users, in a good quality and timely manner.

The Right Skills

This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Computer Hardware, be sure to list it in your resume’s skills section.

Answered help desk lines and troubleshoot through PC remotely.

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..

Elevated the successful percentage of client VPN connectivity by 110%.

ATS-Friendly

An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.

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Help Desk Specialist Resumes FAQs

How Do I Add Experience To My Resume For Customer Service?

You add experience to your customer service resume by describing that experience through your skills and accomplishments. The key to adding customer service experience to your resume is to demonstrate your abilities using real-world examples of responsibilities and achievements.

Have more questions? See all answers to common computer and mathematical questions.

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Updated November 18, 2022