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Top 50 Help Desk Specialist Skills

Below we've compiled a list of the most important skills for a Help Desk Specialist. We ranked the top skills based on the percentage of Help Desk Specialist resumes they appeared on. For example, 10.3% of Help Desk Specialist resumes contained Computer Hardware as a skill. Let's find out what skills a Help Desk Specialist actually needs in order to be successful in the workplace.

These are the most important skills for a Help Desk Specialist:

1. Computer Hardware

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high Demand
Here's how Computer Hardware is used in Help Desk Specialist jobs:
  • Purchased, configured, and installed new and recycled computer hardware, upholding corporate standards for system compatibility and stability.
  • Developed and maintained documentation related to personal computer hardware, software and networking equipment by following established departmental procedures.
  • Coordinate ongoing specifications, purchase, installation and maintenance of personal computer hardware and software.
  • Apply basic knowledge of Microsoft Office products, networking and end user computer hardware, including personal computers and printers required.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Managed inventory of networking equipment including supplies, tools, computer hardware, and printer hardware.
  • Assisted students with computer hardware and software issues, installed computer equipment and necessary software.
  • Traveled to different remote sites to deal with computer hardware and software issues.
  • Provided computer hardware and software support for 7 local and remote branches statewide.
  • Configured, and tested computer hardware, networking software and operating system software.
  • Research and recommend computer hardware and software for the School of Engineering.
  • Provide telephone technical helps to employees with computer hardware and software issues.
  • Maintained, analyzed, troubleshot, and repaired computer hardware and peripherals.
  • Installed and configured computer hardware, software, and peripheral components.
  • Trained end users on usage of computer hardware and software.
  • Installed, modify, and repaired computer hardware and software.
  • Support for computer hardware, software and peripherals.
  • Installed personal computer hardware, software and networking equipment by following established industry and departmental practices and procedures.
  • Worked on project to convert Oracle 6 database to Oracle 8 including upgrading computer hardware to handle NT 4.0 and training.
  • Handled computer hardware problems through call tickets for Rent-A- Center Nationwide.

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7 Computer Hardware Jobs

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2. Desk Support

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high Demand
Here's how Desk Support is used in Help Desk Specialist jobs:
  • Provided web help desk support via telephone to end issue that teacher were having obtaining their certifications.
  • Network connectivity wiring and troubleshooting, user and technical training classes, help desk support.
  • Help Desk Support for Account Managers & Inside Licensing Specialists with Microsoft Licensing Agreements.
  • Created Help Desk support Intranet and managed all documents for user end.
  • Help Desk Support - Responsible for answering calls and fixing desktop problems.
  • Perform all levels Help Desk support.
  • Provided Help Desk support using Remedy.
  • Assisted with company wide install of new HP Multi-Function printers Performed first and second level help desk support.
  • Provide onsite, level one help desk support by identifying, diagnosing, and resolving end user problems.
  • Contracted thought Computer Plus Staffing Solutions) IS Help Desk Support troubleshooting hardware and software.
  • Set up governance for the overall helpdesk support model as well as streamlining the process.
  • Provided Helpdesk support for users with Microsoft Office, Adobe CS 2- CS 5.
  • Provided Helpdesk support for users with Adobe InDesign, and Adobe Premiere.
  • Centralized help desk support for Fairfax Imaging's custom document imaging system.
  • Provided tier one/tier two level helpdesk support to users of application.
  • Provided helpdesk support to employees regarding technical issues on the intranet.
  • Created and escalated helpdesk support tickets using Footprints ticking system.
  • Provided Helpdesk support for a 2500-user environment.
  • Install Software Call auditing CDI Help desk support HCL America/BCBSRI.
  • Provided technical one-on-one helpdesk support via phone Logged all pertinent information and reported issues into Remedy ticketing application Modified customer profiles

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13 Desk Support Jobs

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3. Network Printers

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high Demand
Here's how Network Printers is used in Help Desk Specialist jobs:
  • Assisted users in operation of various computer utilities, configured network printers.
  • Maintained and configured network printers.
  • Rolled outs many PC's laptops and installed wireless and network printers in Brooklyn and Manhattan schools and building work sites.
  • Connected workstations to network printers, installed new printer drivers, and customized desktop to the requirements of individual users.
  • Utilize SMS and Remote Desktop connection to update software/firmware on network printers, assess and configure printer settings.
  • Handled calls on network printers, BlackBerry, custom financial and manufacturing applications, and Lotus Notes.
  • Installed and configured HP/Epson network printers and provided user support for HIPAA compliance issues.
  • Maintained network printers, printer server, and organized annual printer upgrade.
  • Install peripherals including local and network printers and scanners.
  • Replaced parts and provided support for various network printers.
  • Install network printers, and all related software.
  • Installed network printers and mapping network drives.
  • Installed network printers remotely via SMS.
  • Maintain Network printers and devices.
  • Installed and configured network printers.
  • Operated remote utilities to setup network printers and troubleshoot computer issues.
  • Supported PC's, laptops, aircards, iPhones, local and network printers, and conference rooms.
  • Deployed and repaired IP Network Printers and Faxes Implemented Symantec Norton Anti-Virus Management and Support.
  • Create QR barcode labels for mobile phones Implement network printers Implement Cisco switches Provide support through use of Remote Desktop
  • Install Network Printers Reset VOIP Phone Backup Hard Drives Reimage all PC Towers

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1 Network Printers Jobs

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4. Desktop

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high Demand
Here's how Desktop is used in Help Desk Specialist jobs:
  • Provide Desktop support to users on both phone and email on Windows and Mac platforms supporting both windows and mac applications.
  • Install desktop, laptop and terminal hardware and peripheral components such as monitors, keyboards, printers and disk drives.
  • Monitored customer support for the desktop, and system, and plans, and schedule assignments based on project requirements.
  • Served as desktop support for the entire building and Help Desk support to off-site sales department.
  • Assisted teachers, principals, and field technicians, to resolve laptop and desktop problems.
  • Support for servers, exchange servers, desktops, laptops, remote sites.
  • Assessed and resolved performance issues on desktop, laptops, and terminals remotely.
  • Maintained all desktop hardware and rebuilt and replaced parts when necessary.
  • Provided remote desktop support on Windows XP and Windows 7.
  • Provide Tier 2 client engineering support for desktop software deployments.
  • Managed desktop lease cycle and hardware / software maintenance.
  • Deploy new software applications to desktops with PDQ Deploy.
  • Provided desktop, applications, and network support.
  • Diagnose and fix laptop and desktop hardware problems.
  • Perform Desktop Support and resolve Break/fix tickets.
  • Perform Routine Maintenance on Servers and Desktops.
  • Provided support for desktop computers, handheld devices and peripheral equipment; via phone and email.
  • Utilized the LANDesk Imaging Software to restore laptops & desktops back to a stable condition.
  • Performed troubleshooting desktops and laptops, LANs, mobile devices, tablets.
  • supported Equipment (desktop, laptops, printers, peripherals).

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94 Desktop Jobs

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5. Laptops

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high Demand
Here's how Laptops is used in Help Desk Specialist jobs:
  • Train users, provide extensive break/fix support for laptops/desktops/servers/printers/scanners and related hardware.
  • Work included PC building, troubleshooting, diagnosis of computer systems (desktops/laptops) and network system components.
  • Provided hardware support including troubleshooting, diagnosis, and parts replacement for laptops and desktops.
  • Preformed upgrades on laptops and desktops like, memory, hard drives and processors.
  • Audited all incoming desktops and laptops, including damage inspection and complete hardware reformatting.
  • Refurbished laptops, desk stations, test stations, and various computer components.
  • Configure all Verizon air cards to users that travel with EPA supplied laptops.
  • Configure Cisco VPN remote access for user laptops.
  • Configured PC and Laptops for all new hires.
  • Used Norton ghosting to re-image laptops and desktops.
  • Configure IBM desktops and laptops with standard software.
  • Test and image desktops and laptops.
  • Worked with Dell workstations and laptops.
  • Support HP and Fujitsu Laptops, Palms, HP PDA's
  • Provided remote/phone support to chase employees using laptops/desktops in a multi-domain environment.
  • Remote-installed Utimarco encryption software on PC laptops.
  • Project Manager for rollout for dual-factor authentication (RSA) for company's VPN on all 400+ laptops.
  • Configured training laptops, setup lcd TV, overhead projectors, small training networks.
  • Configured, installed, and troubleshooted desktops, laptops, and peripherals..
  • Supported blackberry's, iPhones, iPads, laptops, desktops, servers, Hp and Cannon printers.

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15 Laptops Jobs

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6. Phone Calls

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high Demand
Here's how Phone Calls is used in Help Desk Specialist jobs:
  • Answered telephone calls to assist computer users encountering problems and user inquiries regarding computer software or hardware operation to resolve issues.
  • Perform other tasks outside of answering application support phone calls, including after call processing documentation and administrative tasks.
  • Provide excellent customer service via phone calls and electronic correspondences.
  • Respond to Remedy incident and change tasks, customer phone calls, emails and requests for all IT services.
  • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.
  • Receive the employee s phone calls about Computer troubleshoot and give them the steps to fix the issue.
  • Answered telephone calls regarding problems with employees' personal computers, software, network and printer issues.
  • Answer phone calls, e-mails, and Web inquiries as an agent in an ACD call center.
  • Answer phone calls and troubleshot customer's computer issues providing, service or selling products and services.
  • Handled up to 50 incoming phone calls a day, dealing with a number of computer issues.
  • Research, resolve, and respond to questions and problems received via telephone calls and emails.
  • Provided timely assistance through email or phone calls to employee's tickets in order of arrival.
  • Answered phone calls and emails to keep computer hardware, software, and applications operating.
  • Responded to telephone calls, email, and personnel requests for technical support.
  • Respond, resolve, track, and coordinate all support phone calls.
  • Tracked issues with support tickets, emails, and phone calls.
  • Answer phone calls and set appointment.
  • Responded to Fresenius corporate, regional, district office and dialysis center employee emails and telephone calls.
  • Respond to email queries, telephone calls and STAR Tickets, in a timely manner.
  • Fielded IT hardware/ software support phone calls.

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1 Phone Calls Jobs

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7. Technical Support

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high Demand
Here's how Technical Support is used in Help Desk Specialist jobs:
  • Provide technical support assistance to users remotely and in person within a Windows Domain environment.
  • Provided technical support for incident management, while problem solving to ensure customer satisfaction.
  • Provide technical support for application systems integration with windows server and application.
  • Provide telephone/technical support to internal and external customers.
  • Provided expert technical support to resolve users technical issues, took instant corrective actions to save time and systems downtime.
  • Provided advanced technical support to first tier technicians and was responsible for supervisory oversight of the morning help desk.
  • Assigned, and escalated as required, other technical issues to the appropriate technical support specialist or group.
  • Provide technical support for approximately 100 north side administration sites, Dr. offices, and health pavilions.
  • Included along with this responsibility is the technical support for the 250 plus users.
  • Provided technical support and maintained ships radio equipment earning me a commendation medal.
  • Provided technical support to office of over 1000 customers.
  • Provided Inbound Phone Technical Support for Sears Holdings Company.
  • Provide users with technical support for computer problems.
  • Provided on-site technical support for network systems.
  • Key technical support specialist for internal users.
  • Provided technical support to faculty and staff.
  • Provided technical support troubleshooting and maintenance for users throughout the U.S. (9 locations) through PCAnywhere.
  • Provided Technical Support to all team members on technology related issues primarily via telephone and chat.
  • Created service tickets for onsite technical support for clients that required maintenance to their network.
  • Participated in citywide technical support for the "Use of Force Training" application intended for rookie police officers in Chicago.

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27 Technical Support Jobs

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8. Windows XP

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high Demand
Here's how Windows XP is used in Help Desk Specialist jobs:
  • Deployed more than 400 workstations upgraded project form Windows XP to Windows 7, installed virus utility and tested for functionality.
  • Provided technical assistance by phone on the following software: Microsoft Windows XP and Vista and Window 7.
  • Support Microsoft Office, Windows7, Windows XP and 2000, Site Standard Desktop, Remote Access,.
  • Carried out the computer migration with US Airways of 1500 computers from Windows 95 to Windows XP.
  • Configured and support Windows 95, 98, 2000, Windows NT & Windows XP Professional.
  • Migrated data from old computer running Windows 98 to the new HP running Windows XP Pro.
  • Support of both Windows XP, and Linux OS's, and integration between them.
  • Provided level 1 support for 150 users in a Windows XP Professional environment.
  • Worked primarily with Windows XP and Windows 7 operating systems.
  • Participated in change over from Windows 98 to Windows XP.
  • Lead the migration project from Windows XP to Windows 7.
  • Managed refresh project from Windows XP to Windows 7.
  • Migrated user data, account settings and programs to a new Windows 7 environment from an all Windows XP environment.
  • Set up and maintain user security accounts for Windows NT4.0 and Windows XP WORK EXPERIENCE (Cont.)
  • Provide post-support to EPA employees and contractors after a successful upgrade from windows xp to 7.
  • Project Lead for deployment and platform migration from Windows 2000 to Windows XP rollout.
  • Migrated users from Windows XP to Windows 7 Enterprise 64 bit.
  • DATELINE COMPUTERS, INC., Dunhill, North Carolina Deployed HP computer with windows XP Pro.
  • Worked with Windows 7, Snow Leopard, and Windows Xp OS.
  • Perform tape backup using Networker Implemented Windows XP to 7 migration.

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9. Active Directory

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high Demand
Here's how Active Directory is used in Help Desk Specialist jobs:
  • Provided Basic Active Directory support.
  • Perform system password resetting utilizing Active Directory, PCOM (Mainframe), Checkpoint Endpoint security, & McAfee encryption applications.
  • Provided technical & customer support using Active Directory, IBM Remedy, Cisco UCM in a professional work environment.
  • Managed user network accounts (creating, deleting, restricting) using Active Directory Including email addresses.
  • Served as an Active Directory Administrator creating, deleting and maintaining users and users' permissions daily.
  • Manage Active Directory accounts, user additions, changes, Exchange accounts on a daily basis.
  • Use Active Directory to delete extra PC accounts and move PC's into correct containers.
  • Utilized Active Directory to unlock, add or remove accounts per trouble ticket.
  • Performed such functions as Active Directory structure snapshot, cleanup, and reorganization.
  • Add, remove, and give permissions to clients from the active directory.
  • Work on Active Directory server account creation, maintenance and GPO's.
  • Create, edit and delete user from system accounts in Active Directory.
  • Assign users and computers to proper groups in Active Directory.
  • Worked extensively with Active Directory on windows 2000 servers.
  • Manage Active Directory users and groups.
  • Supported 1000+ Microsoft Active Directory Users.
  • Migrated users from Novell to Active Directory network infrastructure.
  • Handled account lockouts in Active Directory and AS/400 applications Responsible for creating/imaging workstations, deployments, patching, and standardizing images.
  • Manage Active Directory, DNS server And Print servers ?Responded to customers inquiries in a timely and efficient manner.
  • Managed tickets and included Active Directory, Group statistics for the entire department.

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16 Active Directory Jobs

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10. Customer Service

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high Demand
Here's how Customer Service is used in Help Desk Specialist jobs:
  • Provided quality customer service while handling various technical related problems and followed up to ensure maximum resolution of customer related issues.
  • Provided superior customer service for each and every customer while maintaining complete professionalism at all times.
  • Cascaded existing former Customer Service units to production floor, increasing speed and productivity.
  • Maintained a high level of quality customer service by consistently meeting departmental performance goals.
  • Earned solid reputation for resolving complex issues and providing exceptional customer service.
  • Utilized professional customer service skills.
  • Adhere to the Customer Principles, Customer Service Operating Guidelines and maintain the Customer Service Culture set forth by management.
  • Served as the central point of contact for customer service in a rapidly expanding 400 person electronics manufacturing company.
  • Provide PC and desk-side support for traders (trade floor) while providing a high degree of customer service.
  • Selected to coach and mentor new customer service representatives for opening of new call center.
  • Excel in professional communication and customer service which has been noted in multiple call monitors.
  • Provide high quality customer service through courteous, friendly, prompt and accurate communication.
  • Managed customer service levels through timely completion and dispatch of job requests.
  • Demonstrated outstanding customer services skills at all levels in the company.
  • Answer customer service questions and resolve problems within area of expertise.
  • Provided customer service, technical support.
  • Provide excellent customer service skills.
  • provided quality customer service to insurance agents
  • Established an unmatched level of customer service in support, asset management, and pc repair.
  • Maintained knowledgebase for technical, billing, and customer service issues.

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23 Customer Service Jobs

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11. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Help Desk Specialist jobs:
  • Configured/deployed Windows 7 workstations using PXE Network Boot Server and performed software/hardware troubleshooting.
  • Provide network administration to include LAN troubleshooting and resolution.
  • Maintained LAN/WAN, responded to technical questions, PC failures, including troubleshooting and problem solving in a variety of areas.
  • Work with end-users in analyzing, troubleshooting, and resolving hardware/software and some basic network support issues.
  • Provided support for Windows 7 installations and troubleshooting, provided one on one training to users.
  • Help blackberry users with basic troubleshooting and cleared data spills from classified networks.
  • Collaborate with senior support staff on more complex issues that required additional troubleshooting.
  • Resolve problems, duplicate client issues, troubleshoot and escalate problems as needed.
  • Maintain, analyze, and troubleshoot, software and computer peripherals.
  • Troubleshooted hardware and software problems in both servers and client computers.
  • Configure computer labs; format hard drives and troubleshoot applications software.
  • Provided troubleshooting support for employee's computer and network related issues.
  • Trained on Office 365 Administration and Troubleshooting.
  • Live Help and Moxie - Advanced trouble shooting: chat support for Schwab Trading platforms and website troubleshooting.
  • Provided a complete solution for troubleshooting DSL, dial up and wireless systems via phone.
  • Required to setup, install, configure, and troubleshoot all software and hardware products.
  • Designed and built troubleshooting panels to support the Novell LAN.
  • Support mobile devices/ iPads and Mobile Iron Management Software as required Troubleshoot/ follow up on escalated tickets from applications.
  • Decreased response time by careful time management * Upgraded district wide network * Troubleshoot all problems from individual PC to network wide
  • Issue replacement smartcards and troubleshoot smartcard issues for users.

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19 Troubleshoot Jobs

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12. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Help Desk Specialist jobs:
  • Troubleshooted and resolved hardware issues escalated from customer support department.
  • Troubleshooted and assisted users with how to with software and hardware issues with windows 2000XPXP TabletWindows 7iPhone and escalated as needed.
  • Help customers through simple to complex hardware issues and help customers properly configure Xerox Products through their network systems.
  • Supported over 400 users on a weekly basis with network issues, software issues, and all hardware issues.
  • Supported ETS end-users on software and hardware issues - Repaired and maintained printers - Diagnosed and repaired networking issues
  • Check NIC cards, display cards and other hardware equipment to effectively report any hardware issues on machines.
  • Provided support to users to rectify varying software and hardware issues in a polite and respectful manner.
  • Answered user's questions on network drive mappings, printer problems, software and hardware issues.
  • Trained new employees in company procedures and standardized methodologies; reduced software/ hardware issues for employer.
  • Diagnosed and repaired Dell and Apple hardware issues, recommended new equipment purchase and replacement options.
  • Analyze and troubleshoot software and hardware issues, responding quickly, clearly, and resourcefully.
  • Solve software and hardware issues for all computer and telecommunication hardware and applications.
  • Reported important software and hardware issues to the appropriate member of IS management.
  • Analyze and Diagnose network, computer, and game console software/hardware issues.
  • Dispatched hardware technicians to user's desk side per hardware issues.
  • Escalated hardware issues to Dell, Verizon and other vendors.
  • Level I troubleshoot of network and hardware issues.
  • Identified and repair hardware issues on computers.
  • Assist employees with their PC problems pertaining to software and hardware issues Perform software, hardware, and printer installations
  • Troubleshooted software and hardware issues and escalated as needed to deskside support per contract with BMC Remedy tickets.

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13. Setup

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high Demand
Here's how Setup is used in Help Desk Specialist jobs:
  • Sole hardware and software research/recommendations/acquisition/distribution/installation/setup.
  • Networked with 10 departments to develop an implementation plan and schedule for delivery and setup of hardware/software streamlining overall process.
  • Subject lead for workstation setups/provisioning and deployment.
  • Analyze business requirements and recommend appropriate Network setup, including estimates for all hardware and software for small business.
  • Organized drop off of man lifts to locations for large wiring jobs and network setups for NBTY.
  • Initial evaluation, design, testing, configurations and setup of the GDCA Network Operation Center.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Completed setups, configurations, moves, and Ethernet wiring for network infrastructure.
  • Assisted in the setup of an asset management system to track hardware.
  • Imaged and setup hundreds of desktops and laptops during Windows 7 deployment.
  • Performed computer setup which included memory, HDD, Flash upgrades.
  • Install and setup network printer/scanner on internal LAN.
  • Helped with network and Phone system setup.
  • Level II troubleshoot and setup of networks.
  • Sole LAN/PC/User Support, Basic PC Setup, LAN/Modem Installs, HW/SW Research, Comm.
  • Set up/ disassemble audio and visual setups, including projector and full speakers/ microphone Maintain Outlook schedule for the I.T.
  • Managed inventory being deployed and in storage Setup equipment for all new employees, relocating employees and remote workers
  • Maintain and support Polycom units, setup and administer virtual meeting rooms.
  • Install and Setup Fortinet Firewall for all costumers on-site.
  • Key Contribution: Setup office network.

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9 Setup Jobs

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14. Email

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high Demand
Here's how Email is used in Help Desk Specialist jobs:
  • Populated Active directory email distribution list.
  • Re-imaged drives, fault finding, virus removal, email support, backups, collection and delivery of various IT equipment.
  • Receive, investigate and resolve problems related to software and hardware as received via telephone, email or trouble tickets.
  • Provided first level contact and conveyed resolutions to customer issues via phone calls, emails, and live chat.
  • Utilized DOD PKI Automatic Key Recovery for email clients needing access to older versions of documents and emails.
  • Receive and respond to incoming calls, help desk tickets, and/or emails regarding PC and/or hardware problems.
  • Respond quickly to telephone calls, email, and personnel requests for technical support providing impeccable customer service.
  • Created, maintained and updated user profiles for Microsoft Outlook on Microsoft Exchange 2000 email server.
  • Installed and configured Lotus Notes Email, copy over their email files to new computer.
  • Maintained an active directory through adding news users, groups and email distribution lists.
  • Provided high quality phone, in-person and email support of PC and Mac computers.
  • Configure, monitor, and maintain email applications or virus protection software.
  • Use MS Outlook to send, view and attach emails and documents.
  • Provided assistance to clients on issues with Microsoft Outlook email accounts.
  • Work in a ticket system to log every call and email worked
  • Respond to email messages for customers seeking help.
  • Provided executive support, on-call/after-hours support [ ] Sent company-wide emails notifying users of scheduled and unscheduled IT maintenance.
  • Install and upgrade various computer components * Troubleshoot various hardware, software, email, and networking issues * Asset management
  • Performed PBX and voicemail administration for Avaya offices, with routine PBX moves, additions and changes.
  • Help users create .pst files when email gets full.

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10 Email Jobs

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15. VPN

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average Demand
Here's how VPN is used in Help Desk Specialist jobs:
  • Supported 300 users in 7 divisions including 60 remote users with VPN access, Air Cards and Blackberry phones.
  • Network Sever troubleshooting including LAN/WAN connectivity, including RAS, VPN and MS SQL.
  • Provided support for remote users with VPN connectivity concerns and wireless router issues.
  • Installed and configured Proxy Server 2.0 as NAT, RAS and VPN server.
  • Supported Work at Home users with CiscoVPN connectivity related issues.
  • Supported Work- At- Home agents with VPN connections.
  • Maintained SnapGear firewalls and IPSEC VPN connections.
  • Support call for remote access\ VPN\Blackberry's.
  • Installed and configured CISCO/Juniper VPN remote access.
  • Installed and troubleshoot Cisco VPN issues.
  • Implemented VPN Account Setup and Support.
  • Resolve AT&T VPN connection issues.
  • Migrated network from full mesh frame relay to Point-Point T1 on larger sites, and implemented IPsec VPN on smaller sites.
  • Installed Wireless card on laptops, installed and configured Remote Desktop and VPN client software to enable users Telework from home.
  • Configure, Managed, Support and Implement the Cisco Concentrators/ASA's for remote access and Site to Site VPN.
  • Provided 2nd level support with LANDesk for 2000+ users in global offices during VPN roll-out.
  • Aided the communications team with the migration from Nortel VPN to Juniper VPN.
  • Configured and supported Virtual Private Networks (VPNs).
  • Managed, Support and Configure windows platforms VPNs.
  • Set up of router based VPNs through DSL and ISDN.

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7 VPN Jobs

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16. User Accounts

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average Demand
Here's how User Accounts is used in Help Desk Specialist jobs:
  • Provide access to groups policies, creates and maintains computer objects, user accounts through active directory.
  • Administered and maintained user accounts, computer accounts, and security groups in Active Directory environment.
  • Administer user accounts in Active Directory - creating, deleting and maintaining users and user permissions.
  • Create users accounts, publish certificates, update CAC cards credentials and disable user accounts.
  • Configured active directory GPO s (group policy objects) for workstations and user accounts.
  • Add, remove user accounts and reset passwords in the Mobile Armory policy server.
  • Used Active Directory to manage user accounts and PC'c on the LAN.
  • Generate, modify, revoke, unlock, reset and monitor user accounts.
  • Created and updated user accounts in Microsoft Active Directory and Exchange Management Console.
  • Created user accounts and managed access control of desktop and Network applications.
  • Managed user accounts, group access privileges both locally and Active Directory.
  • Manage AD, GPO user accounts and profiles, and hardware.
  • Created and maintained active directory user accounts and Microsoft Exchange mailboxes.
  • Managed user accounts, group access privileges locally on desktops.
  • Manage and configure Office 2010/2013/365 user accounts and permissions.
  • Maintained user accounts on Mac OS X Server 10.9.
  • Maintained and updated user accounts in Active Directory.
  • Managed user accounts for vendor e-commerce web sites.
  • Created user accounts using Active Directory.
  • Established multiple security level user accounts, system environments, access control points, and account privileges.

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11 User Accounts Jobs

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17. Helpdesk

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average Demand
Here's how Helpdesk is used in Help Desk Specialist jobs:
  • Performed Desktop/Helpdesk functions and resolves open incidents in timely manner.
  • Used Heat as the Help Desk trouble ticket software, utilized by helpdesk and techs to work on PC/Printers/Scanners/and PC relocation.
  • Assign tickets for clients, Field Technician s, & Technical Coordinator s through Phone calls or through AACO helpdesk email.
  • Provide Helpdesk/Desktop Support for over 180 clients internationally in England by phone and in person as needed to minimize downtime.
  • Create a presentation and present to others in the financial aid department about the Helpdesk and best practices.
  • Travel to other campuses to train one-on-one other staff members on how to use the Helpdesk.
  • Coordinated user account/email acquisition, helpdesk support for regional users, LAN based software upgrades.
  • Analyze trends each month from tallying total Helpdesk Calls and creating reports.
  • Perform computer software and hardware maintenance, network troubleshooting and helpdesk duties.
  • Resolve tier II and III trouble tickets generated through Service Now helpdesk.
  • Ensured proper recording, documentation, and closure of helpdesk tickets.
  • Create documentation of helpdesk related functions and projects.
  • Provided Tier II support for Anderson Consulting helpdesk.
  • Hired to restructure a poorly functioning helpdesk.
  • Utilize and maintain the helpdesk tracking software.
  • Directed and managed helpdesk support.
  • Provided Technical and Networkd support o Applications programming staff, Helpdesk, Production Support, Operations and End Users.
  • Helped plan and implement the Helpdesk department Responsible for the performance and maintenance of computer hardware/software support.
  • Key Functions: Provide helpdesk support and resolve problems to the end user's satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk.

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23 Helpdesk Jobs

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18. LAN

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Here's how LAN is used in Help Desk Specialist jobs:
  • Project management and planning for all data, telecommunications and multimedia upgrades and installations.
  • Key Contributions: * Work and create policy and plans for migrations of servers and desktops from old OS to new.
  • Install, configure and maintain back-end and front-end systems, as well as LAN and WAN connection at remote site.
  • Support, monitor, test, and troubleshoot hardware and software problems pertaining to network services and the LAN.
  • Collaborated with Network and System administrators on tier 3, LAN/WAN issues, faulty updates, and STIG compliance.
  • Supported the squadron as a help desk technician and coordinator on new security and surveillance technology.
  • Provide daily troubleshooting and configuration for VLAN, WLAN, DHCP and WSUS issues.
  • Administered multiple PIX firewalls throughout WAN to ensure LAN integrity from external threats.
  • Delegate authority to oversee the overall planning and execution of the operations.
  • Prepared systems for planned replacement for clients and for new hires.
  • Installed wireless network access points for sections of the plant.
  • Created deployment plan and deploy the software or operating system.
  • Support Juniper and Cisco firewalls, WAN/LAN and WAP devices
  • Planned network infrastructure and cabled networks.
  • Developed queries, generate reports and push out update packages in LANDesk Management Console.
  • Coordinated the complete IT related duties to shutdown the plant.
  • Used LANDesk software to remote into users' workstations.
  • Optimized LANs by reports and monitoring applications.
  • Helped students with English/Language Arts and Mathematics.
  • Organized LAN network installs with existing and new customers including Lockheed Martin, Blackman Plumbing, and Audiovox.

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17 LAN Jobs

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19. Internet

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Here's how Internet is used in Help Desk Specialist jobs:
  • Configured servers to routers for efficient internet connectivity.
  • Established Internet connectivity for users.
  • Provided software support for Microsoft Office, Outlook, Internet Browsers, Adobe Acrobat, TCP/IP and network and printer configuration.
  • Assisted network team in resolving connectivity issues for intranet, network and Internet issues by providing accurate and appropriate information.
  • Assist customers with technical problems, including internet connectivity, email client problems, and digital phone problems.
  • Installed modems and routers as backup connectivity for Internet connectivity, reducing down time for email service.
  • Received calls from subscribers on Air Advantage Wi-Fi internet service and resolved technical issues.
  • Help end users troubleshoot and resolve problems related to internet and email use.
  • Provided technical support for PC systems, application packages and the Internet.
  • Monitored e-mail and internet usage, and maintained network and PC security.
  • Developed, implemented and maintained CHN's extensive Intranet and Internet.
  • Played a key role in the upgrade to Internet Explorer 8.
  • Provided support over the phone or internet as expertise allowed.
  • Trained as technical support for major DSL Internet Service Providers.
  • Provided Internet and Wireless Tech Support for SBC Yahoo!
  • Performed Windows 7, Internet Explorer, Outlook troubleshooting.
  • Set up wireless internet on devices and laptops.
  • Installed Cisco router for T1 Internet connectivity.
  • Image and prepared pc s and laptops for distribution to the end-users and for public Internet access.
  • Used Microsoft Frontpage to Create Web pages on the internet.

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1 Internet Jobs

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20. Remote Access

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Here's how Remote Access is used in Help Desk Specialist jobs:
  • Provide telephone support and remote access diagnostics to assist end users and system administrators in resolving application functionality.
  • Administered user authentication to network resources & remote access through executing familiarization with RSA Security.
  • Use of remote access to resolve or come up with a final outcome, whether our side or client side.
  • Request services and service coordination for Remote Access Dial-in, ISDN, printers, and PC's.
  • Provided escalated level of support for service installation via phone, chat and remote access support.
  • Experience with Internet Explorer, Anti-Virus programs, Remote Access Software Products, LAN/WAN product support.
  • Assigned RSA tokens to commission users for remote access to virtual desktops and programs.
  • Perform analysis, diagnosis, and resolution of PC/Server problems via remote access.
  • Resolve issues on Client workstations by accessing them using remote access Manager.
  • Used remote access tool, and service now ticketing.
  • Provided remote access for dialing into remote system.
  • Support of remote access using VPN SecurID.
  • Used remote access to troubleshoot user problems.
  • Established remote access via Log Me In.
  • Key Accomplishments: Accurately and efficiently handled password resets and employee remote access configurations.
  • Performed connectivity and troubleshooting via Citrix Remote Access.
  • Provided Remote Access Support for Citrix, VPN, Checkpoint Endpoint Security, and Active Directory for end-users.
  • Resolved a multitude of user's technical issues using Bomgar remote access client.
  • Connected computers & printers to local network, Remote access Citrix.
  • Worked with the remote access software: N-able, Logmein, and Teamviewer to resolve Software Problems Online.

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17 Remote Access Jobs

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21. OS

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Here's how OS is used in Help Desk Specialist jobs:
  • Led efforts to reduce overall circuits within facility, which contributed to decreased operational costs.
  • Dispatched trouble reports and service orders to appropriate field technicians and documented close out information from technicians.
  • Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.
  • Work closely with managing partners during critical business changes to ensure up-time and efficient IT operations.
  • Edit training videos and create take home packages as requested of both raw and edited footage.
  • Utilize HEAT to log & track problems & situations until resolved & finally effectively close tickets.
  • Rebuild & configure SSA user s profiles utilizing Windows Server 2012 & Windows 7 OS.
  • Managed Windows 7 deployment in Allentown, PA and Mount Prospect, IL sites.
  • Worked closely with consultants, contracts and specs until installation was tuned and finalized.
  • Utilized Microsoft Exchange Server Application to Add/Delete Mailboxes for users using Microsoft Outlook.
  • Add & remove users to and from domains utilizing Windows Server 2012 OS.
  • Consult with clients regarding timely and cost-efficient completion of projects.
  • Run diagnostic processes to resolve problems.
  • Administered Microsoft SMS 2003 environment.
  • Support Host and Web-Based applications.
  • Work closely with the SSA s ROCC & NOC sites to solve network based situations.
  • Added users to Microsoft Lync Server using admin privilege.
  • Fixed/diagnosed computers that were brought into the front desk.
  • supported Applications and OS (all Windows OS, MS Office).
  • Type 50 wpm fluent with Microsoft Office .

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28 OS Jobs

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22. PCS

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Here's how PCS is used in Help Desk Specialist jobs:
  • Install and maintain personal computers, loading software, printer maintenance, imaging PCs, and provide general end-user support.
  • Participate in disaster recovery exercises; successfully able to rebuild entire company's PCs within 8 hours.
  • Helped to support enterprise with over 2000 users and PCs spread over nearly 300 offices.
  • Helped students and instructors reset user passwords on PCs/Macs via email, telephone or chat.
  • Provided support to remote doctor's offices by troubleshooting proprietary software installed on PCs.
  • Reconfigured PCs, installing hard drives, memory, mouse, peripherals as requested.
  • Create and update ghost images for all company PCs in all departments quarterly.
  • Installed and configured PCs, laptops, and other network devices.
  • Used command scripts to remotely install printers and drivers on PCs.
  • Networked desktop PCs with hospital networks and/or approved external networks.
  • Image and configure all new hires' and corrupted PCs.
  • Managed PCs, servers, printers, and peripherals.
  • Used SCCM to deploy software packages to PCs.
  • Managed the deployment of new PCs.
  • Employed ghost in the mass assembly of PCs.
  • Image laptops and PCs for deployment including collaborating for creation of modified images Retrieve backed up restores.
  • Shipped End-of-Lease PCs back to vendor Supported multiple sites - Zurich Claims and Farmers Insurance Group
  • Installed, configured and maintained various software Troubleshot PCs and network issues.
  • Provide support to the users on PCs, laptops, MACS, servers/ desktops, remote desktop, (Bomgar).
  • Involved in Windows 2000 rollout project involving IBM/Lenovo desktop PCs and laptops using Symantec Ghost software.

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4 PCS Jobs

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23. Mac

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Here's how Mac is used in Help Desk Specialist jobs:
  • Used Norton Ghost and a NetWare server to distribute the image to multiple machines in the production staging and training environments.
  • Assist Corporate Desk Side Support technicians with large IMAC's.
  • Diagnose and repair hardware related issues on assigned machines.
  • Upgrade old windows machines to the latest OS.
  • Lead technician for deployment of new machines.
  • Provided access to ShoreTel Communicator for MAC.
  • Perform duties as the company Macintosh specialist.
  • Handled and worked IMAC tickets.
  • Installed hardware devices such as: RAM, Video Cards, Fax machines ECT.
  • Contracted with Pemeco Industrial to install Siemens Access control system and CCTV system, and x-ray inspection machines.
  • Provide any break-fix support that is required such as upgrades, deployments and reimaging of EPA machines.
  • Advanced knowledge troubleshooting Mac OS Set up conference rooms for meetings, training sessions, etc.
  • Supported/diagnosed/maintained: Blackberries, iPhones, laptops, HP & Xerox printers/Fax machines.
  • Provide support for PC and MAC users Received awards for exceptional customer service.
  • Assist with MAC computers, smart phones, and tablets connecting wirelessly
  • Network patching Various other IMAC related services.
  • Exhibit a working knowledge of Mac computers, iphones, and ipads.
  • Support of multi-platform operating systems including: Linux, UNIX, Sun OS, and Windows operating machines.
  • Managed Apple iMacs, iMac Probooks, and Mini Mac on Windows networks.
  • Supported all of the Mac and iOS devices (Meraki MDM).

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15 Mac Jobs

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24. End User

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Here's how End User is used in Help Desk Specialist jobs:
  • Provided support to end users regarding troubleshooting for T-Mobile applications.
  • Provided end user support, improved end user satisfaction
  • Collaborate with technology team members, end users, and other stakeholders in the testing of new software programs and applications.
  • Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and mission-critical systems.
  • Improved end user knowledge and decrease support demands with creation of detailed user manual on new office applications and operating Systems.
  • Purchased equipment to expand call center and troubleshot to ensure a smooth transition for end users to new equipment.
  • Answer questions and educate end users by applying knowledge of supported applications, computer software, hardware and procedures.
  • Provide tier 1 and 2 hardware and software Support for over 2,000 end users, 11 remote sites.
  • Researched and resolved end user problems through one on one consultation, emails correspondence, and telephone interaction.
  • Provided network and application support to end users, including approximately 95 teachers, administrators and staff.
  • Provide end user support and problem resolution for the company's 1000+ global employees.
  • Cultivated and enhanced relationships with end users and vendors.
  • Provide remote access support and troubleshooting to end users.
  • Provide technical support to end users via telephone.
  • Provide end user support for LAN-based applications.
  • Back up and burn end user data.
  • Provide resolution via telephone/email/chat for customer's end users Route problems to internal Application support staff.
  • Provided end user support using VPN, LANDesk and Remote Desktop.
  • Assisted end users with new product rollouts after installation.
  • Help desk hardware and software support for 100 end users Microsoft Office support and upgrades Conference room organization and setup

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72 End User Jobs

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25. Computer System

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average Demand
Here's how Computer System is used in Help Desk Specialist jobs:
  • Maintained records through track-it software Ordered replacement parts through Dell Maintained warranty information for Micro Computer Systems
  • Installed and configured brokerage application SmartStation on all new and existing computer systems.
  • Tailored computer systems to end-user requirements and specifications.
  • Implement and install desktop/laptop/server computer systems.
  • Resolve client tech issues; determine effective resolution of issues by troubleshooting and analyzing computer system errors of moderate to difficult.
  • Configured, installed, repaired, and replaced computer systems, terminals, peripheral equipment and related hardware throughout the organization.
  • Maintained daily performance of computer systems to ensure electronic record-keeping, doctor access, and patient access are not interrupted.
  • Used the tool NetOp to remotely connect into end-user s computer to resolve technical issues and configured computer systems.
  • Created and deleted user accounts enforce security and compliance rules to regarding passwords and access to computer systems.
  • Guide customers through technical issues that adversely affect the computer system and associated desktop and web applications.
  • Maintain, analyze, troubleshoot, and repair computer systems, hardware and peripherals.
  • Write training manuals, train computer users and maintain daily performance of computer systems.
  • Upgraded, repaired, built, and installed computer systems.
  • Maintained the break down and set up of computer systems.
  • Take apart and re-assemble computer systems as required.
  • Oversee the daily performance of computer systems.
  • Maintain daily performance of computer systems.
  • Train people in computer system use.
  • Performed diagnostic and maintenance on computer systems Work with ISP on configuration and setup of new office router and modem
  • Studied work load and compacity of computer systems.

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1 Computer System Jobs

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26. Citrix

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Here's how Citrix is used in Help Desk Specialist jobs:
  • Installed and troubleshoot (GE) Citrix EMR (Electronic Medical Records) and PMS (Practice Management System) applications.
  • Trouble-shoot and solved EPIC, Microsoft, Oracle and Citrix to name a few, account issues, password resets.
  • Enrolled hospital staff in single sign on system which allowed them to retrieve Citrix sessions on POC stations.
  • Resolved customer problems using Citrix and ASP supported applications - changed passwords, entered voice mail systems.
  • Provided hardware and software support to end-users including remote access via VPN, Citrix, and dial-up.
  • Completed software and hardware upgrades as necessary; assisted with migration to Citrix and Great Plains.
  • Have good experience in supporting Citrix applications, providing access to applications and publishing the applications.
  • Provided technical support for 400+ external clients accessing a Citrix and VPN base platform.
  • Create account and assign permissions for Citrix users in Active Directory.
  • Installed and configured latest version of Citrix Receiver for clients.
  • Reset user passwords in Citrix/Centaur and Active Directory.
  • Thin client implementations utilizing Windows Terminal Services, Citrix MetaFrame and Netilla Secure Platform.
  • Support for multi-site connectivity for LAN, WAN, IP phone systems and remote connectivity through Citrix and CISCO VPN CLIENT.
  • Provided Technical support To Humana employees and contractors through telephone interactions on multiple software programs, websites and Citrix Connections.
  • Provided assistance with Citrix applications, MAS 200, CaseWare Working Papers, Trend Microsystems, and IDEA.
  • Connected to all servers on Citrix Metaframe Client for user availability, password reset and server connectivity.
  • Experienced with installing Microsoft Project, Visio, Mat Lab, and Citrix ICA Client.
  • Coordinated the scheduling for MS Office Upgrade and Citrix Rollout Project.
  • Used Xenapp Director to fix users isssues in citrix.
  • Provided remote user support for iManage, iNotes and Citrix Apps via Nortel VPN, RSA SecureID Token access administration.

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5 Citrix Jobs

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27. Trouble Tickets

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Here's how Trouble Tickets is used in Help Desk Specialist jobs:
  • Configured and Administered security on several 2003 servers via Active Directory Trouble tickets documented via proprietary software.
  • Ensured 25 to 30 trouble tickets daily were worked to closure and customer satisfaction was achieved.
  • Responded to trouble tickets and service requests, sustaining outstanding rate of issue resolution and closure.
  • Created trouble tickets in Remedy IT Service Support open, close and escalate trouble tickets.
  • Assist clients with trouble tickets and troubleshooting via remote desktop, email and telephone.
  • Walked customers through settling their online technical issues and closed resolved trouble tickets.
  • Created and responded trouble tickets for clients using an in-house ticketing system.
  • Create trouble tickets and dispatch to the appropriate areas for resolution.
  • Created and opened between 75 - 100 trouble tickets a day.
  • Recorded and updated trouble tickets into help desk tracking system.
  • Utilized BMC Service Desk to create and escalate trouble tickets.
  • Followed up on open trouble tickets.
  • Handled over 500+ trouble tickets.
  • Opened trouble tickets with AT&T, MCI for long distance outages.
  • Resolved escalated trouble tickets assigned from helpdesk personnel as Tier II technician.
  • Logged trouble tickets, as per the IT department best practices.
  • Created trouble tickets and processed payments through eLation billing software.
  • Issued trouble tickets to the technicians by using Qualiparc.
  • Resolve trouble tickets in a timely manner.
  • Reset users passwords with Active Directory or Imanager Kept track of trouble tickets with Track-it ticketing system.

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28. Lotus Notes

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Here's how Lotus Notes is used in Help Desk Specialist jobs:
  • Support of over 150 local and remote users with: XP Pro, MS Office Outlook, and Lotus Notes.
  • Worked with Lotus Notes Team to schedule and convert email client from Microsoft Outlook to Lotus Notes across several divisions.
  • Support company-wide applications including Windows 2000 and XP, MS Office 2000 and XP, Lotus Notes.
  • Use PC-Duo remote control solution in support of Lotus Notes, Microsoft office and other applications.
  • Provide IS Help Desk first line support using Lotus Notes 6.5 database call tracking.
  • Created tickets for all help desk calls in Lotus Notes Call Tracking application.
  • Facilitated the migration of customers from Lotus Notes to Microsoft Outlook XP.
  • Discharge email administrator functions: Lotus Domino / Lotus Notes clients.
  • Migrate users from Outlook to Lotus Notes including outside field representatives.
  • Assisted Clients in Corporate Migration from WordMail to Lotus Notes.
  • Utilized Remedy, Lotus Notes and Progressive Internal Security/User tools.
  • Provide support for Lotus notes and Outlook e-mail.
  • Supported users in common tasks of Lotus Notes.
  • Managed Lotus notes email and desktop environment.
  • Support Lotus Notes Client and Password Administration.
  • Configured MS Outlook and Lotus Notes.
  • Provided training for Lotus Notes.
  • Remedy Ticketing system Supporting Lotus Notes, Outlook, MS Office 2010.
  • Configure all Blackberry and IPhone devices to Lotus Notes email system.
  • Completed application, project-based work using Lotus Notes and Siebel.

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7 Lotus Notes Jobs

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29. Novell

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Here's how Novell is used in Help Desk Specialist jobs:
  • Provide desktop technical and customer services in Novell/Windows network environment to include maintenance, upgrades, installation, and system configurations.
  • Administered and configured Win 98, Win NT 4.0, and Novell 4.1 Servers and Operating Systems in a heterogeneous environment.
  • Managed the growth of LAN from a non-network environment to a multiple Novell Server and 80 workstation environments.
  • Provided desktop and LAN support on a Microsoft NT and Novell based network for over 1500 users.
  • Provide technical and LAN Administrative services for Novell, Windows NT and Windows 95.
  • Designed and implemented backup strategy for 56 Novell file servers using Backup Exec software.
  • Support remote users via PC Anywhere/Remote Desktop in a Novell environment.
  • Provided support for Microsoft and Novell networks for several contractors.
  • Network and system Administrator for a Novell 2.2 network platform.
  • Network administration (Novell 2.2 and 3.12).
  • Installed and maintained Novell and Windows NT networks.
  • Installed a 350-node Novell network.
  • Installed plotters, scanners, HP laser printers, and PC's on a Novell 3.12 network.
  • Participated in rollover from Novell to Windows Active Directory Created and updated company intranet web pages.
  • Key Achievement: Migrated all workstations located at Corporate Headquarters from Novell to Windows NT.
  • Installed and configured Windows 95/98 and NT workstations for operation in Novell networked environments.
  • Configure workstations to operate in either a Novell or Windows NT server lan environment.
  • Installed and configured Novell Netware 4.11 Server.
  • Network OS experience with Novell, Windows NT, 2000 and Win 95/98.
  • Added new accounts with Novell admin utilities, installed print-servers and queues, configured remote access, and analyzed network problems.

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30. Software Applications

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low Demand
Here's how Software Applications is used in Help Desk Specialist jobs:
  • Evaluated and installed software applications, performed hardware installations.
  • Installed software applications based on departmental needs.
  • Provided personalized one-on-one and remote troubleshooting, technical support, and training of firm s software applications for firm users.
  • Recommend constructive improvements to procedures and support/train end users on the use of Hospital and Microsoft Office software applications.
  • Installed and test desktop software applications, Internet browsers, and customer specific software applications, as directed.
  • Provided employee training for users on a variety of Microsoft Office and third party software applications.
  • Provide assistance to Retail Branch staff in identifying and problems with hardware and software applications.
  • Installed, moved and configured hardware and various software applications in accordance with licensing agreements.
  • Install and troubleshoot in-house and purchased software applications in Windows 2000 and XP environments.
  • Take inbound technical calls, analyze problems and research solutions for various software applications.
  • Reset passwords in EFP Installed and configured software applications on Mac.
  • Assist employees as they gain access to authorized JHMCIS software applications.
  • Repaired and troubleshot various software applications and PC platforms.
  • Installed various software applications per user request.
  • Work with a variety of software applications
  • Deliver software applications to clients.
  • Installed/un-installed software applications as directed.
  • Installed companywide upgrades and software applications including Adobe Reader, Flash Player, SVG viewer 3.0, and Adobe Air.
  • Installed and configured Lotus Notes, Outlook, Cisco, VPN client, Citrix, and other software applications.
  • Create and update Images using Ghost (including multicast) Help deploy new software applications.

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5 Software Applications Jobs

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31. Suite

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low Demand
Here's how Suite is used in Help Desk Specialist jobs:
  • Assist in network design, installation and maintenance: TCP/IP protocol suite configuration, private IP addressing, DNS and VNC.
  • Supported Office 2000 Suite, Timbuktu remote software, Norton Ghost, Laptops, Desktops, and all peripherals.
  • Provided software support for Microsoft Office Suite, SAP, Remote Access Utilities, and Ghost Utility.
  • Support of Microsoft Office 2003 and 2010 productivity suites and Outlook & Lotus Notes 8.2 e-mail clients.
  • Managed support and troubleshooting of Win 2000, XP and Microsoft Office Suites 2003and 2007.
  • Provided assistance to users having issues using Microsoft Office and Adobe software suites.
  • Installed Microsoft suite products and Troubleshooting PCs to hardware & software level.
  • Provide training for Microsoft Office Suite to all employees.
  • Trained end users on MS Office Suite applications.
  • Installed and supported Office 2000/XP suites.
  • Supported for Microsoft Office Suites, Lotus Notes 4.6, and antivirus software such as Norton and McAfee.
  • Worked with all of the Microsoft operating systems and the complete suite of Microsoft Office products.
  • Migrate on prem email and office suite for 500 users to o365 hosted office suite.
  • Administer Casper Suite for SW distribution, policy management, patching, and imaging.
  • Used Adobe Acrobat suite, FrameMaker, FrontPage, RoboHelp, and Visio.
  • Create computer images for desktop and laptop computers using Acronis imaging suite.
  • Provided onsite desktop support including Microsoft Operation Systems and Office Suites.
  • Gained Knowledge and experience with Windows XP/7, Microsoft Office Suite [ ] Stood guard duty every week.
  • Resolved issues with Microsoft Office 2003 Suite, Matrix, Citrix, Epicor and other software.
  • Support for organization-specific programs, including Cerner software suite, SpaceLabs, eClinical, etc.

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10 Suite Jobs

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32. Tcp/Ip

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low Demand
Here's how Tcp/Ip is used in Help Desk Specialist jobs:
  • Maintained and monitored support for TCP/IP network configurations.
  • Installed and maintained Windows NT 4.0 server and workstation running TCP/IP, Windows 95 Backup/File Server and Peer to Peer networks.
  • 1-Managed Windows NT Directory, DNS, and configuration for TCP/IP, NetBUI and the entire Network.
  • Configure clients for connection to TCP/IP network via local and Dial-Up connections, configured Microsoft Outlook profiles.
  • Installed, configured, and maintained TCP/IP peer-to-peer networks running under MS Windows 98 and XP.
  • Reduced the downtime of the network by troubleshooting connectivity issues for LAN using TCP/IP utilities.
  • Resolved various connectivity issues pertaining to TCP/IP, and HP jet Direct and Wireless cards.
  • Deployed and re-imaged over 1000 desktop and laptops configured TCP/IP, backup and restored data.
  • Configured and maintained IBM AS/400 TCP/IP connection and servers, and Client Access.
  • Resolved email client problems such as POP, SMTP and TCP/IP network issues.
  • Install, configure and troubleshoot TCP/IP and IPX/SPX protocols for remote dialing.
  • Network troubleshooting on a TCP/IP based LAN.
  • Implemented TCP/IP networking, Windows 7, Windows XP, DHCP, WINS and DNS.
  • Supported Windows 2K, XP, Outlook e-mail, MS Office 2000/2003 and TCP/IP networking.
  • Provided, PC, Network, Token Ring, Ethernet, and TCP/IP support.
  • Set up SMS via TCP/IP.
  • Implemented and maintained 30 site frame-relay TCP/IP Wide Area Network.
  • Resolved connectivity problems with TCP/IP and IPX/SPX, using ping, ipconfig, tracert, route print, etc.
  • Skilled in administering LAN, WAN applications including, TCP/IP, Ethernet, ISDN, and Novell Netware.
  • Recommended & purchased equipment; Assisted with Lantastic Network Support (TCP/IP, Ethernet Connections, Etc.

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33. Technical Assistance

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low Demand
Here's how Technical Assistance is used in Help Desk Specialist jobs:
  • Delivered exceptional end user customer service and provided technical assistance by responding to requests through QuickBase.
  • Provided technical assistance and problem solving on company-supported products.
  • Provided technical assistance to internal and external customers.
  • Provided technical assistance to users.
  • Provide technical assistance and support for incoming queries and issues related to network computer systems, software, and hardware.
  • Use knowledge of DoD configured desktops and mobile devices to respond to requests for technical assistance via phone.
  • Receive phone calls for end users who require technical assistance for an array of different issues.
  • Register all technical assistance calls in Support Magic system for tech to solve the issues.
  • Provided technical assistance for computer lab technicians and second level support for students.
  • Responded to requests for technical assistance in person, via phone or email.
  • Provided triage and technical assistance to internal employees with various hardware and software.
  • Provided technical assistance for issues related to the software and computer system.
  • Addressed problems with hardware; provided technical assistance to remote users.
  • Provided technical assistance and resources on a regular basis.
  • Provide technical assistance for a wide range of issues.
  • Respond to requests for technical assistance.
  • Provided technical assistance with peripherals and other software when associated with agent web site.
  • Provide technical assistance and support Respond to email messages for customers seeking help
  • respond to requests for technical assistance via phone and electronically.
  • Provided frontline technical assistance on two support desks; Agent web site to independent agents and internal employees.

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7 Technical Assistance Jobs

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34. Voip

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low Demand
Here's how Voip is used in Help Desk Specialist jobs:
  • Enhanced company collaboration by upgrading telephony system to VoIP.
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
  • Assisted clients with Cisco VoIP, or Cisco AnyConnect troubleshooting, and escalation to higher tiers, as necessary.
  • Maintain and configure the Voice over IP (VoIP) phone sets at our remote facilities.
  • Provided network design and configuration for Cisco VOIP deployment at corporate and remote offices.
  • Diagnosed and supported online learning environment software issues, user accounts and VoIP access
  • Maintained client VOIP phone systems using 3CX Software.
  • Configured VOIP phones and provisioned numbers for users.
  • Transition from PBX to VOIP phone system.
  • Support Cisco VoIP and switches.
  • Experience with VoIP protocols such as SIP, H.323, MGCP, SDP and RTP.
  • Provisioned MTA's for the VOIP service.
  • Build new and troubleshoot workstations hardware and software, support and training new Altigen VOIP phone system for a new employee.
  • Voice over Internet Protocol (VoIP) support to include Avaya Station/Agent and voice mail account creation/removal.
  • Increased productivity by managing the VOIP phones and voicemail system after implementation.
  • Utilize Nortel VOIP phone systems to dial out or transfer calls.
  • Help implement Shoretel VoIP system throughout the company.
  • Configured and troubleshoot VoIP/Avaya IP phone/Polycom installation.
  • Installed and deployed a Zenoss SNMP Management Platform on a Linux Server to monitor the Zumwalt VoIP Network.
  • Slashed telephony cost by 32% by negotiating T3/ VoIP WAN corporate project Project Management and maintenance

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1 Voip Jobs

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35. Password Resets

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low Demand
Here's how Password Resets is used in Help Desk Specialist jobs:
  • Assisted Help Desk customers with troubleshooting of computer related issues such as virus removal/password resets/email setup/software installs/media classroom assistance.
  • Assisted users with password resets, account activation and re-activation, account creation, and ordering cell phones and new computers.
  • Created/coordinated work orders for IT department, handled all password resets for students, faculty and staff for the campus.
  • Account Creation & Password resets for Banyan Vines network environment Minimal Desk side support for Boston, MA location.
  • Created incidents tickets ranging from password resets, AD account creation, asset management, security incidents and escalations.
  • Direct and assist users with Marketplace to place orders for hardware, software, password resets and entitlements.
  • Initiate account administration, password resets and capture problem descriptions for higher tier analysis.
  • Establish new users with appropriate privileges and perform password resets for Virtual Terminal product.
  • Refer to appropriate support group on issues about Password Resets & Network Connection.
  • Handle password resets using systems (oracle, active directory, etc.)
  • Utilized Active Directory for password resets, set folder permissions as needed.
  • Provided Password resets and profile updates to users on Exchange server.
  • Resolve user s inability to log into system requiring password resets.
  • Isolated, verified and resolved customer problems, performed password resets.
  • Check Point Endpoint Full Disk Encryption Software password resets.
  • Performed password resets and delegation of roles to accounts.
  • Assist users with password resets through Active Directory.
  • Assist with password resets, and account management.
  • Perform password resets and user setups.
  • Supported Lotus Notes, Internet connectivity, password resets, Novell servers and Rumba applications.

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10 Password Resets Jobs

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36. Sccm

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low Demand
Here's how Sccm is used in Help Desk Specialist jobs:
  • Installed and configured MS SCCM Configuration Manager (Control Panel) and upgraded Internet Explorer to versions 7 and 8.
  • Performed administration in SCCM on needed basis (Changes, addition in the image task sequence).
  • Worked closely with Systems Admins to provide critical MS updates to servers and desktops using SCCM 2012.
  • Verify & view SSA workstation hardware using the SSA DIET web application SCCM 2007 Inventory.
  • Provide Active Directory, SCCM administration of end user accounts and software deployment.
  • Image and install various applications and basic OS through SCCM Deployment Console.
  • Image desktops/laptops with SCCM and manage various SCCM tools to monitor/modify systems.
  • Support software updates and distribution via SCCM 2007 and MDT 2012.
  • Involved in SCCM implementation and used tool to deploy images.
  • Placed users and computer in SCCM collections, updated policies.
  • Configured System Center Configuration Manager (SCCM) Clients.
  • Scripted installations for Drivers and Software for SCCM Installation.
  • Installed software remotely via SCCM Client Injector.
  • Pushed applications to users via Microsoft SCCM.
  • Manage application installs and updates with SCCM.
  • Performed software deployment and updates via SCCM.
  • Provide remote assistance to users to resolve various issues Deploy and install software using SCCM, PS Exec, other SW tools
  • Used SCCM [ ] as a remote desktop tool to troubleshoot remote and local user problems.
  • Deploy software packages utilizing Altiris tool and SCCM to push network installs.
  • Created using Symantec Ghost and SCCM 6.

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1 Sccm Jobs

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37. Technical Problems

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low Demand
Here's how Technical Problems is used in Help Desk Specialist jobs:
  • Resolved technical problems related to Microsoft Windows environments and Microsoft Windows applications, electronic mail and mobile devices.
  • Assisted customers in resolving basic technical problems by providing scripted guidance regarding various software and hardware problems.
  • Resolved and/or referred more complex technical problems through a defined escalation process.
  • Consulted with customers regarding technological needs as well as technical problems.
  • Analyze technical problems and create solutions involving the use of my person knowledge as well as company provided techniques or tools.
  • Resolve routine non-technical problems (i.e., reset password) and refer problems of a technical nature to appropriate personnel.
  • Designed and introduced Kinko's troubleshooting form to track service repair issues and Document technical problems and solutions.
  • Advanced troubleshooting skills in diagnosing, configuring, and resolving technical problems in relation to Server/Client PC issues.
  • Identified, researched, and resolved technical problems; issued trouble reports and monitored resolution for tracking purposes.
  • Answered the Help Desk phone when at the Boston location and worked to resolve any technical problems.
  • Worked with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Research and resolve technical problems and escalate to support resources when issues are identified.
  • Resolved technical problems on assigned tickets by providing guidance on software and hardware problems.
  • Identify, research, resolve or escalate hardware and software technical problems.
  • Provide support staffs with feedback on technical problems and user experiences.
  • Identified, researched, and resolved a wide-variety of technical problems.
  • Work with developers and other groups to resolve technical problems.
  • Monitored phone lines in the regional offices for technical problems.
  • Identified, researched, and resolved technical problems.
  • Diagnosed and resolved technical problems in a multi- user environment.

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31 Technical Problems Jobs

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38. DNS

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low Demand
Here's how DNS is used in Help Desk Specialist jobs:
  • Investigated and repaired all network-related concerns, including repairing hardware, resolving DNS and DHCP issues, and regulating bandwidth usage.
  • Supported TCP/IP, DHCP, DNS, and basic Cisco series commands when domain or internet connectivity became an issue.
  • Manage Windows based Server Operating systems with different Roles like AD, DNS, File, and DHCP Server.
  • Installed and configured DHCP/Static IP (by setting up default gateway, Mask, DNS etc.)
  • Use Active Directory to manage user accounts, domain assets, replication, DNS and DHCP.
  • Worked with the configuration of our TCP/IP network environment, including DHCP, DNS and Ethernet.
  • Network troubleshooting, Administered Windows Server 2008, Windows 2003 Deployment server, DNS and Windows
  • Remapped all network LAN drives and printers and changed DNS settings as required.
  • Worked with network connectivity and protocols-TCP/IP, DHCP, DNS.
  • Provided network troubleshooting expertise for end-users TCP/IP and DNS issues.
  • Print Server Management: Create DHCP/DNS records for new printers.
  • Network configuration and troubleshooting such as DNS, DHCP.
  • Configured DNS, DHCP on servers.
  • Managed DNS records for multiple Domains.
  • Provided specialized knowledge in WAN and LAN switching and routing, TCP, IP, HTTP, SMTP and DNS.
  • Support WAN AD, DHCP, DNS, TCP/IP, VPN.
  • Configure IP and DNS settings and connct to network; join to Active Directory domain.
  • Planned DNS implementation and elimination of WINS network services.
  • Scan subnets for removal of DNS dead entries.
  • Create, configure and migrate DNS, Fileshare, Print, DHCP, AV servers from Windows 2003 to 2008.

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15 DNS Jobs

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39. SQL

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low Demand
Here's how SQL is used in Help Desk Specialist jobs:
  • Manage and maintain all databases (SQL, MySQL, PervasiveSQL, and Access) including conversions, migrations and reporting.
  • Provided support for State Department Passport software application by accurately tracking and resolving timeout issues by running SQL batches.
  • Performed programming in Visual Basic and SQL Server for new Windows-based versions of proprietary software.
  • Developed, ran, analyzed, and maintained reports using SQL and HBSS reporting.
  • Carried out key data conversions using SQL DTS, Data Junction and VBA.
  • Migrated electronic document storage FOX Pro DB to SQL 2005 DB.
  • Diagnosed and resolved performance problems with SQL databases.
  • Created stored procedures and SQL scripts.
  • Provided HTML and SQL programming.
  • Completed online Web Base Training programs from IBM for Java, Oracle, SQL, ODBC, Access, and Excel.
  • Manage and maintain SQL Server 2008 R2.
  • Supported SQL 2005 databases-created jobs-events-alerts-and operators thru SQL Server agent services.
  • Installed and configured Sybase, ODBC, SQL Anywhere, Microsoft SQL drivers and established connectivity to SQL servers.
  • Migrated clients to and/or from Btrieve, Visual FoxPro, Access, Paradox, SQL Server, and others.
  • Worked with configuring LAMP, Asterisk, PostgreSQL, Samba, PAM login, and others.
  • Experience in Novell, Microsoft Windows, Servers, SQL and client server programming.
  • Configured and transferred SQL database to new Trackit server.
  • Programmed in HTML, javascript and SQL.
  • Designed AD single domain forest environment/Multi domain forest environment * Applications & driver deployment, Basic SQL [ ] knowledge.
  • Programmed end-user applications between VB6 / VB.Net / ASP.Net and Access / SQL for specialized office use.

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2 SQL Jobs

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40. Linux

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low Demand
Here's how Linux is used in Help Desk Specialist jobs:
  • Circuit level soldering and repair Microsoft and Linux Server administration.
  • Configured HPDM console for purpose of Imagining and pushing resources on HP Thin Pro 620 Linux clients.
  • Created network and assisted with moving all printers into a Linux environment for use with CUPS.
  • Solve issues and provide related support for MAC OS X, Windows, and Linux.
  • Resolved issues with Mac OS after effective troubleshooting Linux, and hardware and OS installations.
  • Installed and configured Linux and Windows Servers and Workstations for production usage.
  • Install operating systems, Linux, Vista, and XP on computers.
  • Rebooted all programs and monitors within the network through Linux command.
  • Provide support of Windows, MAC and Linux platforms.
  • Tested and maintained Linux 7.2 SuSE on Servers.
  • Support Linux, Windows, and Apple systems.
  • Experience with Red Hat Linux operation system.
  • Administered intranet and supported company Windows, Solaris, and Linux machines
  • Contract via Constellation West Researched tickets in Remedy and forwarded to the appropriate Windows, Linux, or mainframe technician.
  • Provisioned accounts from a Linux environment to vendors/designers to access our designer content server and SFTP site.
  • Maintain, test and support of VMware ESX server running both Linux and Windows 2003 servers.
  • Image and re-image PCs using Clonezilla Server on the Debian OS Linux distribution.
  • Created and managed user accounts, security and rights in Redhat Linux.
  • Designed and implemented a Debian Linux based Clonezilla/Drbl server for mass cloning of desktop/laptop systems.
  • Perform installation and configuration of computer software for windows pc's, linux computers, apple computers and devices.

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2 Linux Jobs

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41. Problem Resolution

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low Demand
Here's how Problem Resolution is used in Help Desk Specialist jobs:
  • Ensured management escalation of high priority issues, prioritize problem resolution efforts and coordinate administrative work between shifts.
  • Supported end users through understanding there systems to ensure timely problem resolution and to minimize service interruptions.
  • Create and update call logs documenting customer interactions and troubleshooting efforts for problem resolution using Remedy.
  • Placed follow-up telephone calls in order to ensure customer satisfaction and complete problem resolution.
  • Maintain communications with customers during the problem resolution process.
  • Documented and submitted problem resolutions to the knowledge database
  • Created solution database to optimize problem resolution.
  • Ensured that help desk client support expectations are met through first and second level problem determination and problem resolution efforts.
  • Assist staff and client service team with technical support and problem resolution over the phone or in person.
  • Maintain pertinent Help Desk information, such as call logging and problem resolution, using INFOMAN.
  • Provide first-level contact and problem resolution for all users with hardware, software and applications problems.
  • Contribute to problem resolution via phone, remote connection, e-mail or hands-on support.
  • Followed up with internal and field users to confirm problem resolution.
  • Established and maintained contact with vendors for support and problem resolutions.
  • Recognized for the highest problem resolution rate in the department.
  • Logged all incoming trouble calls and facilitate problem resolutions.
  • Provide thorough Support and problem resolution for customers.
  • Utilize remote tools for troubleshooting and problem resolution.
  • Guided store management, computer room personnel, and onsite field technicians through problem resolution.
  • Provided second-level problem resolution in a Windows NT/2000 mixed domain.

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1 Problem Resolution Jobs

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42. Vmware

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low Demand
Here's how Vmware is used in Help Desk Specialist jobs:
  • Facilitated migration project of VMware virtual Windows 2003 data behind NetApp NAS devices for increased flexibility, data availability and performance.
  • Run corporate virtual machines and test new software in an isolated environment and experiment with new operating systems using VMware.
  • Performed printer troubleshooting, password resetting and shared drive connectivity by using TeamViewer and VMware.
  • Support and Maintain Windows 2003, 2008 and VMware server operating systems and hardware.
  • Assisted in administering and managing VMware virtual desktops.
  • Created Virtual Machines with VMWare and Parallels.
  • Create, migrate, and manage virtual server (VMware).
  • Managed Virtualization Lab environment using VMware Server.
  • Participate in projects, moves and migrations, generally involving VMWare virtualization; P2V, V2V.
  • Install, configure, and troubleshoot VMWare ESXi on hosting Windows Server 2008.
  • Trained new agents on how to manage VMWare and Xtium's hosting environments.
  • Manage and maintain VMware ESX/ESXi infrastructure for corporate and hospital servers.
  • Assisted with VMware cloud computing project Initiated PC troubleshooting via SMS/Remote Desktop/Citrix to solve network related issues.
  • Used VMware ESX/vCenter and vSphere to create, clone and manage over 300 virtual machines.
  • Cross reference older Siebel requests with newer VMware requests during transition to VMware Service Manager.
  • Helped virtualize 2 physical Domain Controller servers under VMWare ESXi.
  • Utilized VMware vSphere/View Admin to support VMware end users.
  • Managed, Support and Implement virtualization technology VMWare ESX Svr and Hyper-V Svr.
  • Experience with virtualization software such as VMware vSphere Adding new Active Directory Users/Exchange mailboxes
  • Create, manage & maintain VMs in VMware ESXi using vSphere.

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43. Level Support

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low Demand
Here's how Level Support is used in Help Desk Specialist jobs:
  • Resolved daily support incidents including Executive level support to ensure customer satisfaction.
  • Monitor all network devices using SevOne web based software and provide first and second level support for network and circuit issues.
  • Opened incident tickets for issues that could not be resolved and forwarded to 2nd level support for more in-depth analysis.
  • Documented service request, system incidents and problems escalate higher level support for more technical issues utilizing Remedy v7.
  • Provide 1st level support for proprietary UNIX based staffing and payroll systems including network and hardware support
  • Route tickets on the service desk express ticket system accurately to second level support when needed.
  • Assigned tickets to various groups in the organization and higher level support departments.
  • Provided 1st/2nd level support to over 200+ office and field based staff.
  • Served as first-level support for issues pertaining to loan origination software.
  • Provided 3rd level support as part of a technical support initiative.
  • Escalated issue to higher level support for assistance and/or resolution.
  • Escalated tickets to the next level support group when needed.
  • Routed tickets accurately to second level support when needed.
  • Provided first-level support for all hardware and software applications.
  • Implemented and provided first and second level support.
  • Provided second level support to Technical Support Center.
  • Provided first level support to customers.
  • Advised and coordinated first-level support staff.
  • Provide the first level support or instruction for standard policies, procedures, and specific application tools.
  • Provided 2nd level support to 800 users in a Novell 4.X token-ring environment using Windows 95.

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37 Level Support Jobs

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44. Unix

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low Demand
Here's how Unix is used in Help Desk Specialist jobs:
  • Leveraged extensive experience in multiple operating environment including mainframe connectivity and security, Windows NT/2000 workstation and server and UNIX.
  • Provided Windows and Unix/Linux account management.
  • Provided part-time move, add, and change support on the trading floor that involved HP and Unix workstations and servers.
  • Utilized AS/400 from within the UNIX mainframe to input, generate, sort and print various department reports.
  • Installed and Configured Linux (Ubuntu) on Dell Edge Server and well versed in Unix/Linux Commands/Utilities.
  • Use Unix commands to control Open hub, which controls the network of all applications.
  • Added and created user and computer accounts in active directory and company UNIX OS.
  • Installed and maintained the Network as well as Software DOS, Windows, UNIX.
  • Processed check validity using MAP software and MIR processing software from UNIX mainframes.
  • Worked with Windows, Windows phone and Unix operating system.
  • Provided first level administration of Unix based email systems.
  • Provided UNIX print administration; setting up print queues.
  • Provide support for Windows, UNIX, Linux, databases (Oracle, DB2).
  • Implemented operational support standards and procedures according to business requirements for a Windows/UNIX integrated network environment.
  • Worked to resolve Unix related issues with shipping application and oracle databases Set-up and placed 100+ workstations for over 300 users.
  • Marketed, installed and supported PC-Based accounting software running under the Xenix / Unix operating system.
  • Worked with environment scripting in UNIX using Bourne/POSIX compatible shells.
  • Calibrated and trobleshooted pos systems scanners on unix to keep track of inventory for shipments of plasma containers.
  • Help Desk Voicemail Provisioner Built customer mailboxes in the ProComm/Unix system.
  • Experience of Linux/Unix, VMware ESXi, Epicor ERP system.

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3 Unix Jobs

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45. Android

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low Demand
Here's how Android is used in Help Desk Specialist jobs:
  • Provided expert level knowledge of Android and Blackberry devices to the company and clients before release on the general market.
  • Utilized an array of support tools to provide technical support for the iPhone, iPad, and Android devices.
  • Provide support provisioning, troubleshooting and supporting iPhone and Android mobile devices for end users.
  • Developed mobile platform skills by updating firmware and flashing Android phones with Firefox OS.
  • Configured iPhone, Blackberry, Android devices for enterprise email and AirWatch security.
  • Configure and support mobile devices such as iPhone and Android email configurations.
  • Configure and deploy mobile device (Android/Apple iPhone and iPad)
  • Configured and supported Android phones, Blackberry and Windows phones.
  • Configure and troubleshoot Apple, Smart and Android mobile devices.
  • Provided extensive support for iOS, Android and Blackberry devices, including: application solutions, troubleshooting, setup and configurations.
  • Cross platform support of tablets and cell phones utilizing the Android or Apple IOS Excellent end user communication skills.
  • Provided customer support with Active Directory, along with Air Watch, iPhone, Ipad, and Android devices.
  • Provided support for mobile devices such as iOS and Android devices.
  • Configured and Maintained Chrome books, Apple iPads and Android tablets.
  • Worked through employees on multiple platforms such as iPhones, iPads, Android phones, laptops, and desktops.
  • Deployed Meraki Mobile Device Management to Windows Computers, iPhones, Androids, and Mac OS X.
  • Trained users on how to setup MiFi devices and MS Exchange email for Android and iphone phones.
  • Supported Dell workstations, Lenovo laptops, iPhones, iPads, Android phones, and Blackberries.
  • Supported IPad, IPhone, Android, and Blackberry handhelds including hardware and software support.
  • Managed iPhones, iPads, and android smart phones using Xenmobile MDM.

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1 Android Jobs

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46. Sharepoint

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low Demand
Here's how Sharepoint is used in Help Desk Specialist jobs:
  • Granted user access to SharePoint site and managed access level (read-only, edit, contribute, etc.)
  • Verified user requests when asking for permission to SharePoint, OFCSHARE Legacy and the New SharePoint Portal.
  • Document all requests and solutions to SharePoint so users in other departments would be able to access.
  • Promoted to SharePoint Administrator, SharePoint 2013, SharePoint Designer and Visual Studio for SharePoint Jr. Development.
  • Set up email alerts to notify myself and others of changes to SharePoint documents.
  • Experience with SharePoint 2010 to update and create document library on Share point portal.
  • Devised and implemented project procedures using SharePoint, Active Directory & other appropriate tools.
  • Implemented, created and configured a new SharePoint site for FAA users.
  • Created and managed SharePoint list to assist with bug resolution tracking.
  • Helped users upload documents to and retrieve documents from SharePoint 2010.
  • Handled all users' needs using a SharePoint ticketing system.
  • Support and Maintain IIS and SharePoint sites.
  • Manage SharePoint user accounts and password reset.
  • Entered incoming equipment into SharePoint Web & linking it to the requestor from the purchase order.
  • Created new and update existing knowledgebase articles on MS SharePoint sites.
  • Create a Sharepoint site for internal NIHMS use.
  • Contribute in group effort in creating Sharepoint site.
  • Created Sharepoint site for journal_check where two separate sections of NLM can access to add journal titles to PubMed.
  • Lead Web content manager and developer for the Air Force Portal, SharePoint, and PHP/MySQL web applications.
  • Maintain Sharepoint site, manage the help desk workflow using Outlook and Request Tracker.

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47. Microsoft Windows

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low Demand
Here's how Microsoft Windows is used in Help Desk Specialist jobs:
  • Assist the buyers and vendors by using Microsoft Windows operating systems, Microsoft products, remote software, and different browsers.
  • Facilitated assistance in Systems Administration of user accounts in Microsoft Windows Server 2003 using Active Directory and Microsoft Exchange Server 2003..
  • Function as a lead technician with in-depth knowledge of Microsoft Windows Environments (Windows 7, Windows 2008).
  • Developed and implemented Software Update Services (SUS) to provide Microsoft Windows software updates to workstations.
  • Assisted and maintained of Microsoft Windows NT network systems for the specific needs of the enterprise environment.
  • Created and modified Domain user accounts in Active Directory on a Microsoft Windows 2003 Server Platform.
  • Supported Microsoft Windows 2000 professional and Microsoft Windows XP on DELL desktops and laptops.
  • Experience in troubleshooting Microsoft Windows XP and Windows 7 in a global networked environment.
  • Handled installation, configuration, and troubleshooting of Microsoft Windows and Office Suite.
  • Supported a 300+ user network using Microsoft Windows NT and 2000 operating systems.
  • Involved in Installation, Configuration and Administering Microsoft Windows 2003/2000 Enterprise Servers.
  • Manage and configure Microsoft Windows Software Update Services (WSUS).
  • Lead technician in the Microsoft Windows 7 Migration refresh project.
  • Managed user rights in a Microsoft Windows Environment.
  • Supported both Microsoft Windows and Mac users.
  • Maintained Microsoft Windows Server 2012.
  • Diagnosed software issues on Microsoft Windows 7 - XP and Office 2010 - 2007..
  • Support for a broad range of desktop technologies; Microsoft Windows 7, 8,10, Surface and Apple iOS/OSX.
  • Utilized Novell and Microsoft Windows NT 4.0 network capabilities.
  • Troubleshooted and fixed laptops, desktops and tablets Setup local network for small businesses Fixed Microsoft windows and Microsoft office related issues

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30 Microsoft Windows Jobs

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48. POS

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low Demand
Here's how POS is used in Help Desk Specialist jobs:
  • Developed, disseminated, and managed detailed internal department documentation, and composed procedures and processes.
  • Documented all information and steps performed in Remedy ticketing system for tracking and reporting purposes.
  • Identify issues/problems, categorize every ticket, and resolve issue/problem when possible.
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
  • Provided first line of post-sales telephone technical support of hardware, systems, sub systems and/or applications for customers and/or employees.
  • Provide ongoing support to merchant base clients concerning POS Terminals and technical support around our Terminal Product Line.
  • Research and share new and unique problems with the team to determine the best possible solution
  • Fielded inbound customer service calls from external customers for the United States Postal Service.
  • Ensured that the hard drives were removed from all computers for hard drive disposal.
  • Promoted to this position after a year as an Entry Level Technical Support Agent.
  • Composed tickets and updated all work orders from issues, requests in Track-It.
  • Received Customer Service Award for outstanding track record of positive customer feedback.
  • Provide post-migration support to users by responding to inquiries via opened tickets.
  • Advised, proposed and adhered to company policies and department procedures.
  • Initiate large outbound campaigns for National POS Projects and regional updates.
  • Support Micros POS server and workstations.
  • Traveled the nation setting up IBM AS400 systems, along with POS setups for Nature's Bounty, and Sbarro.
  • Resolve user issues with view desktops VMWare View administration - recompose, refresh and general health of virtual machines.
  • Performed analysis and isolation of trouble causes and provided trouble resolution and close out when possible.
  • Offered full time position within 6 months of service.

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6 POS Jobs

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49. Local Area

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low Demand
Here's how Local Area is used in Help Desk Specialist jobs:
  • Performed routine installation/modification projects, repairing, updating and testing of systems and local area networks.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Advise customers of Network and Security issues inside the Local Area Network (LAN) and how to resolve them.
  • Helped install local area network cabling systems, and equipment such as network interface cards, hubs, and switches.
  • Configured and installed over 25 computers into the Local Area Network, expanding the network by 2%.
  • Designed, installed and maintained local area networks, including all hardware, software and cabling required.
  • Designed technical solutions for complex hardware and software issues related to local area networks and local workstations.
  • Provide technical support to Wired and Wireless Local Area Network (LAN and WLAN) including troubleshooting.
  • Installed and configured Compaq, Dell, Gateway, desktop and laptop computers on local area networks.
  • Performed problem diagnosis and resolution for personal computers, printing services, and local area networks.
  • Managed a team of Clark College volunteers to design and implement a local area network.
  • Provided users with desktop technological support and Local Area Network (LAN) related issues.
  • Network Administrator for the Aegis Combat System and supporting local area networks (LAN).
  • Performed cabling and initial set up for the computer labs and local area network.
  • Run network cables and install related Local Area Network (LAN) components.
  • Implement remote desktop help desk across Local Area Network (LAN).
  • Maintained local area networks in local businesses to reduce downtime.
  • Networked all schools into a Local Area Network.
  • Provide local area network support.
  • Managed 60+ Novell file and print servers on Ethernet Local Area Network (LAN).

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50. Ethernet

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low Demand
Here's how Ethernet is used in Help Desk Specialist jobs:
  • Involved in nationwide Token Ring/Ethernet conversions, working with patch panels, IBM Token Ring hubs and Cisco Ethernet switches.
  • Repaired and created Ethernet patch cables to provide network access for users, and to patch connections on network switches.
  • Specialized in network planning, installation and troubleshooting of Ethernet and ATM systems in a true campus environment.
  • Installed and maintained Ethernet cable, and hubs for a local network of eighty plus stations.
  • Connected nodes to the Token Ring and Ethernet networks (WAN/LAN).
  • Run and install RJ-45 Ethernet cables within and between offices.
  • Experience with creating and running Ethernet and coaxial cables.
  • Install and run cabling Ethernet Cat5 in LAN networks.
  • Upgraded coaxial token ring networks to 10BaseT Ethernet.
  • Patched Ethernet connections to switches within data closets.
  • Deployed Ethernet network infrastructure using CAT5 cables.
  • Maintain TCP/IP Ethernet Windows NT DHCP network.
  • Rewired campus rooms with self-made Ethernet cables.
  • Patched Router into LAN switch Ethernet.
  • Manage and maintain WAN connectivity - Ethernet, DS3, T1, Frame relay, DSL and 3g wireless.
  • Assisted in wiring RJ45 jacks for the Ethernet LAN.
  • Support for 800+ clients on an Ethernet based network, running TCP/IP and IPX/SPX on a Novell/Windows NT integrated Network.
  • Field experience of fault detection in Ethernet and fiber optic cable infrastructure.
  • Participated in rollout of change over from Token Ring to Ethernet.
  • Migrated from a Token Ring network to 100mb Ethernet LAN.

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Help Desk Specialist Jobs

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20 Most Common Skills For A Help Desk Specialist

Computer Hardware

13.0%

Desk Support

9.8%

Network Printers

8.6%

Desktop

6.4%

Laptops

6.2%

Phone Calls

6.0%

Technical Support

5.9%

Windows XP

5.5%

Active Directory

5.1%

Customer Service

4.9%

Troubleshoot

4.6%

Hardware Issues

4.4%

Setup

3.7%

Email

3.6%

VPN

2.4%

User Accounts

2.3%

Helpdesk

2.2%

LAN

1.9%

Internet

1.8%

Remote Access

1.7%
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Typical Skill-Sets Required For A Help Desk Specialist

Rank Skill
1 Computer Hardware 10.3%
2 Desk Support 7.8%
3 Network Printers 6.8%
4 Desktop 5.1%
5 Laptops 4.9%
6 Phone Calls 4.7%
7 Technical Support 4.7%
8 Windows XP 4.3%
9 Active Directory 4.0%
10 Customer Service 3.9%
11 Troubleshoot 3.7%
12 Hardware Issues 3.4%
13 Setup 2.9%
14 Email 2.8%
15 VPN 1.9%
16 User Accounts 1.8%
17 Helpdesk 1.7%
18 LAN 1.5%
19 Internet 1.4%
20 Remote Access 1.4%
21 OS 1.3%
22 PCS 1.3%
23 Mac 1.1%
24 End User 1.1%
25 Computer System 1.1%
26 Citrix 1.1%
27 Trouble Tickets 1.0%
28 Lotus Notes 0.9%
29 Novell 0.9%
30 Software Applications 0.8%
31 Suite 0.8%
32 Tcp/Ip 0.8%
33 Technical Assistance 0.7%
34 Voip 0.7%
35 Password Resets 0.6%
36 Sccm 0.5%
37 Technical Problems 0.5%
38 DNS 0.5%
39 SQL 0.5%
40 Linux 0.5%
41 Problem Resolution 0.5%
42 Vmware 0.5%
43 Level Support 0.5%
44 Unix 0.4%
45 Android 0.4%
46 Sharepoint 0.4%
47 Microsoft Windows 0.4%
48 POS 0.4%
49 Local Area 0.4%
50 Ethernet 0.4%
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