"customer service," "technical support," and "email" aren't the only skills we found help desk specialists list on their resumes. In fact, there's a whole list of help desk specialist responsibilities that we found, including:
After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a help desk specialist. We found that 48.2% of help desk specialists have graduated with a bachelor's degree and 4.7% of people in this position have earned their master's degrees. While most help desk specialists have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every five help desk specialists were not college graduates.
Those help desk specialists who do attend college, typically earn either a computer science degree or a computer information systems degree. Less commonly earned degrees for help desk specialists include a business degree or a information technology degree.
Once you're ready to become a help desk specialist, you should explore the companies that typically hire help desk specialists. According to help desk specialist resumes that we searched through, help desk specialists are hired the most by ActioNet, Unisys, and General Dynamics. Currently, ActioNet has 16 help desk specialist job openings, while there are 8 at Unisys and 7 at General Dynamics.
If you're interested in companies where help desk specialists make the most money, you'll want to apply for positions at NTT Data International L.L.C., Levi, Ray & Shoup, and Lockheed Martin. We found that at NTT Data International L.L.C., the average help desk specialist salary is $78,850. Whereas at Levi, Ray & Shoup, help desk specialists earn roughly $75,935. And at Lockheed Martin, they make an average salary of $62,645.
If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at IBM, EDS Electronic Financial Services, and TEKsystems. These three companies have hired a significant number of help desk specialists from these institutions.
In general, help desk specialists fulfill roles in the technology and finance industries. While employment numbers are high in those industries, the help desk specialist annual salary is the highest in the manufacturing industry with $61,719 as the average salary. Meanwhile, the finance and professional industries pay $54,553 and $52,897 respectively. This means that help desk specialists who are employed in the manufacturing industry make 32.2% more than help desk specialists who work in the government Industry.