Everyone needs a little help sometimes, and it's a great feeling when you can get someone focused on helping your problems. As a help desk supervisor, you'll play a role in helping people get this help by managing the help desk staff. In this role, you'll not only hire and train new employees but will also help answer questions and provide customer service.
Some of the other duties in this role will include evaluating help desk team performance, ensuring customer service is timely and accurate, and following up with customers to identify areas of improvement. This is typically an indoor position with standard daytime office hours. However, evening and weekend hours may be required at some companies.
Since help desk supervisors will encounter a diverse set of customers and problems, you will need to have great people skills and be able to think on your feet. You can get a job as a help desk supervisor with just a high school diploma or GED. However, you likely need a call center or previous management experience.
There is more than meets the eye when it comes to being a Help Desk Supervisor. For example, did you know that they make an average of $27.95 an hour? That's $58,146 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many Help Desk Supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.
If you're interested in becoming a Help Desk Supervisor, one of the first things to consider is how much education you need. We've determined that 51.8% of Help Desk Supervisors have a bachelor's degree. In terms of higher education levels, we found that 5.9% of Help Desk Supervisors have master's degrees. Even though most Help Desk Supervisors have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Help Desk Supervisor. When we researched the most common majors for a Help Desk Supervisor, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Help Desk Supervisor resumes include High School Diploma degrees or Master's Degree degrees.
You may find that experience in other jobs will help you become a Help Desk Supervisor. In fact, many Help Desk Supervisor jobs require experience in a role such as Technical Support Specialist. Meanwhile, many Help Desk Supervisors also have previous career experience in roles such as Help Desk Analyst or Customer Service Representative.