What is a Help Desk Supervisor

Everyone needs a little help sometimes, and it's a great feeling when you can get someone focused on helping your problems. As a help desk supervisor, you'll play a role in helping people get this help by managing the help desk staff. In this role, you'll not only hire and train new employees but will also help answer questions and provide customer service.

Some of the other duties in this role will include evaluating help desk team performance, ensuring customer service is timely and accurate, and following up with customers to identify areas of improvement. This is typically an indoor position with standard daytime office hours. However, evening and weekend hours may be required at some companies.

Since help desk supervisors will encounter a diverse set of customers and problems, you will need to have great people skills and be able to think on your feet. You can get a job as a help desk supervisor with just a high school diploma or GED. However, you likely need a call center or previous management experience.

There is more than meets the eye when it comes to being a Help Desk Supervisor. For example, did you know that they make an average of $27.95 an hour? That's $58,146 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Help Desk Supervisor Do

There are certain skills that many Help Desk Supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.

How To Become a Help Desk Supervisor

If you're interested in becoming a Help Desk Supervisor, one of the first things to consider is how much education you need. We've determined that 51.8% of Help Desk Supervisors have a bachelor's degree. In terms of higher education levels, we found that 5.9% of Help Desk Supervisors have master's degrees. Even though most Help Desk Supervisors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Help Desk Supervisor. When we researched the most common majors for a Help Desk Supervisor, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Help Desk Supervisor resumes include High School Diploma degrees or Master's Degree degrees.

You may find that experience in other jobs will help you become a Help Desk Supervisor. In fact, many Help Desk Supervisor jobs require experience in a role such as Technical Support Specialist. Meanwhile, many Help Desk Supervisors also have previous career experience in roles such as Help Desk Analyst or Customer Service Representative.

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Average Salary
$58,146
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
69,802
Job Openings
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Help Desk Supervisor Career Paths

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Average Salary for a Help Desk Supervisor

Help Desk Supervisors in America make an average salary of $58,146 per year or $28 per hour. The top 10 percent makes over $73,000 per year, while the bottom 10 percent under $46,000 per year.
Average Salary
$58,146
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Help Desk Supervisor Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Help Desk Supervisor. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Help Desk Supervisor Resume

At Zippia, we went through countless Help Desk Supervisor resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Help Desk Supervisor Resume Examples And Templates

Help Desk Supervisor Demographics

Help Desk Supervisor Gender Statistics

male

61.7 %

female

33.8 %

unknown

4.4 %

Help Desk Supervisor Ethnicity Statistics

White

59.5 %

Hispanic or Latino

15.4 %

Black or African American

11.2 %

Help Desk Supervisor Foreign Languages Spoken Statistics

Spanish

57.0 %

Portuguese

7.6 %

French

5.1 %
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Help Desk Supervisor Education

Help Desk Supervisor Majors

22.5 %

Help Desk Supervisor Degrees

Bachelors

51.8 %

Associate

28.0 %

High School Diploma

9.0 %

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High School / GED
Associate
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Master's
Doctorate

Top Colleges for Help Desk Supervisors

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
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Online Courses For Help Desk Supervisor That You May Like

Help Desk Analyst
udemy
4.3
(314)

Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...

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The essentials to become an IT Help Desk Technician...

ComputerCavalry: IT Help Desk Training for IT Professionals!
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Help Desk Training for IT Professionals is a 10 lecture course that provides valuable work experience to beginners in IT...

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Top Skills For a Help Desk Supervisor

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.2% of Help Desk Supervisors listed Technical Support on their resume, but soft skills such as Customer-service skills and Listening skills are important as well.

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