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Become A Helpdesk Computer Technician

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Working As A Helpdesk Computer Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Helpdesk Computer Technician Do At SAIC

* Provide triage of inbound requests via phone, email, web, and chat
* Act as customer facing point of contact to IT Support to supported users
* Create detailed tickets in the IT SMS
* Provide basic troubleshooting across a broad range of services using SOPs, and the Knowledge Base.
* Fulfill standard Service Requests
* Accurately Escalate Incidents that cannot be resolved by Tier 1 to higher Tiers
* Perform account maintenance tasks including, but not limited to, user account provisioning

What Does A Helpdesk Computer Technician Do At Chenega Corporation

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)
* Serve as command and control for multiple remote sites
* Monitor systems using BMC metrics
* First responder to system alarms/errors
* Perform routine system checks
* Monitor Unix servers at remote sites
* Monitor interface database servers
* Perform Remote maintenance for multiple sites
* Create incident tickets using Remedy
* Maintain logs of daily service and support activities
* Participate in ad hoc Service Restoration meetings
* Provide Remote Resolution for Server and workstation issues using SCCM, Remote Desktop and other required Enterprise Tools
* Coordinate vendor support for multiple sites
* Provide customer support for the enterprise customer support center after hours
* Conduct daily status conference calls with remote sites
* Create significant activity reports for notable shift events
* Non
* Essential Duties:
* Other duties as assigned
* Supervisory Responsibilities:
* NONE

What Does A Helpdesk Computer Technician Do At Hire It People, LLC

* Responds to and diagnoses problems through discussion with users.
* Ensures a timely process through which problems are controlled.
* Includes problem recognition, research, isolation, resolution, and follow-up steps.
* Supervises operation of help desk and serves as focal point for customer concerns.
* Provides support to end users on a variety of issues.
* Identifies, researches, and resolves technical problems.
* Responds to telephone calls, email and personnel requests for technical support.
* Documents, tracks, and monitors the problem to ensure a timely resolution.
* Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
* Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
* Simulates or recreates user problems to resolve operating difficulties.
* Recommends systems modifications to reduce user problems

What Does A Helpdesk Computer Technician Do At Kforce

* Answer calls
* Triage issues
* Create incidents
* Answer emails
* Performs related duties as assigned or requested
* Flexibility is a requirement; Pharmacy Help Desk provides support 24/7
* Candidates should be able to convert to perm if offered
* Skills a Top Candidate Should Have:
* Minimum of 2 years of outpatient pharmacy experience required
* PDX Pharmacy system/application experience required
* Basic computer knowledge
* Microsoft Word and Excel
* Phone skills
* Good communication and written skills
* Detail oriented
* Organized
* Able to triage, analyze, and resolve issues when appropriate
* Great personality

What Does A Helpdesk Computer Technician Do At MacAulay-Brown, Inc.

* Remote desktop Assistance
* Microsoft Office Suite
* Windows Client and Server Operating Systems
* SCCM
* Active Directory/OU/Group Policy
* Microsoft Windows 7/8
* Adobe Acrobat
* Smart card and Readers
* Additional duties as assigned

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How To Become A Helpdesk Computer Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Helpdesk Computer Technician jobs

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Helpdesk Computer Technician Career Paths

Helpdesk Computer Technician
Systems Engineer Senior System Administrator
Data Center Manager
9 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Technology/Support Technician Information Technology Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Support Specialist Information Technology Specialist Information Technology Manager
Director Of Technology And Services
11 Yearsyrs
Network Technician Senior Network Engineer Director Of Information
Director, Technical Operations
11 Yearsyrs
Technical Support Technician Technical Support Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Network Administrator Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Information Technology/Support Technician Information Technology Technician Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Desktop Support Specialist Network Administrator Systems Administrator
Information Technology Manager
8 Yearsyrs
Support Specialist Business Analyst Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Information Systems Technician Technical Support Specialist Business Analyst
Product Manager
7 Yearsyrs
Desktop Support Technician Systems Engineer Product Manager
Research And Development Technician
6 Yearsyrs
Information Systems Technician Network Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Administrator Network Engineer
Senior Network Engineer
7 Yearsyrs
Desktop Support Specialist Systems Administrator
Senior System Administrator
8 Yearsyrs
Network Administrator Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Systems Engineer Senior Software Engineer Solutions Architect
Solutions Manager
8 Yearsyrs
Desktop Support Technician Information Technology Specialist Systems Engineer
Systems Manager
7 Yearsyrs
Technical Support Technician Technician Technical Manager
Technical Director
7 Yearsyrs
Network Technician Information Technology Manager
Technical Services Manager
8 Yearsyrs
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Helpdesk Computer Technician Demographics

Gender

  • Male

    71.1%
  • Female

    26.9%
  • Unknown

    2.0%

Ethnicity

  • White

    78.0%
  • Hispanic or Latino

    9.8%
  • Asian

    8.2%
  • Unknown

    3.0%
  • Black or African American

    1.1%
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Languages Spoken

  • Spanish

    32.1%
  • French

    16.1%
  • Chinese

    7.1%
  • German

    5.4%
  • Cantonese

    3.6%
  • Persian

    3.6%
  • Urdu

    3.6%
  • Arabic

    3.6%
  • Italian

    3.6%
  • Hindi

    3.6%
  • Russian

    1.8%
  • Danish

    1.8%
  • Portuguese

    1.8%
  • Mandarin

    1.8%
  • Braille

    1.8%
  • Armenian

    1.8%
  • Malay

    1.8%
  • Greek

    1.8%
  • Bengali

    1.8%
  • Uzbek

    1.8%
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Helpdesk Computer Technician

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Helpdesk Computer Technician Education

Helpdesk Computer Technician

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Top Skills for A Helpdesk Computer Technician

RemoteAccessActiveDirectoryDesktopSupportTroubleshootNetworkPrintersPhoneCallsEmailAccountsTechnicalSupportComputerHardwareWindowsXPLaptopsSetupVPNCustomerServiceUserAccountsInternetExplorerEndUserCitrixHelpdeskSupportMac

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Top Helpdesk Computer Technician Skills

  1. Remote Access
  2. Active Directory
  3. Desktop Support
You can check out examples of real life uses of top skills on resumes here:
  • Assisted with installing and configuring Microsoft Applications, Remote Access Software and communication equipment for remote Microsoft employees.
  • Provide network administration, security and account setups utilizing Active Directory.
  • Penned documentation for clients as needed including the creation of Helpdesk/Desktop support documentation.
  • Maintained, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
  • Performed maintenance on network printers (Xerox and HP network printers).

Top Helpdesk Computer Technician Employers

Helpdesk Computer Technician Videos

ASMR Computer Help Desk Support Role Play

A Day In The Life of Help Desk

The Life of a Computer Technician

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