Working as a Helpdesk Lead

There is more than meets the eye when it comes to being a helpdesk lead. For example, did you know that they make an average of $30.69 an hour? That's $63,840 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Helpdesk Lead Do

There are certain skills that many helpdesk leads have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and listening skills.

When it comes to the most important skills required to be a helpdesk lead, we found that a lot of resumes listed 10.6% of helpdesk leads included desk support, while 7.3% of resumes included technical support, and 6.9% of resumes included hardware. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

How To Become a Helpdesk Lead

If you're interested in becoming a helpdesk lead, one of the first things to consider is how much education you need. We've determined that 44.9% of helpdesk leads have a bachelor's degree. In terms of higher education levels, we found that 10.8% of helpdesk leads have master's degrees. Even though most helpdesk leads have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a helpdesk lead. When we researched the most common majors for a helpdesk lead, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on helpdesk lead resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a helpdesk lead. In fact, many helpdesk lead jobs require experience in a role such as help desk analyst. Meanwhile, many helpdesk leads also have previous career experience in roles such as technical support specialist or computer technician.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

Average Salary$63,840
Job Growth Rate10%

Helpdesk Lead Jobs

Helpdesk Lead Career Paths

Top Careers Before Helpdesk Lead
Show More
Top Careers After Helpdesk Lead
Show More

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Helpdesk Lead

Helpdesk Leads in America make an average salary of $63,840 per year or $31 per hour. The top 10 percent makes over $87,000 per year, while the bottom 10 percent under $46,000 per year.
Average Salary
$63,840

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Helpdesk Lead
Helpdesk Lead
University of California
University of California
01/24/2020
01/24/2020
$62,80801/24/2020
$62,808
Helpdesk Lead
Helpdesk Lead
University of California
University of California
11/14/2019
11/14/2019
$62,80811/14/2019
$62,808
Helpdesk Lead
Helpdesk Lead
Randstad
Randstad
09/21/2019
09/21/2019
$62,61009/21/2019
$62,610
Helpdesk Lead
Helpdesk Lead
University of California
University of California
08/03/2019
08/03/2019
$62,80808/03/2019
$62,808
Helpdesk Lead
Helpdesk Lead
University of California
University of California
06/22/2019
06/22/2019
$62,80806/22/2019
$62,808

Calculate your salary

Use Zippia's Salary Calculator to see how your pay matches up.

Helpdesk Lead Demographics

Gender

Male

72.5 %

Female

21.6 %

Unknown

5.9 %
Ethnicity

White

58.9 %

Hispanic or Latino

14.8 %

Black or African American

12.8 %
Show More
Foreign Languages Spoken

Spanish

77.8 %

German

11.1 %

Japanese

11.1 %
Show More

Helpdesk Lead Education

Schools

Francis Marion University

9.8 %

Strayer University

7.3 %

Northern Michigan University

7.3 %

American InterContinental University

7.3 %
Show More
Majors

Computer Science

18.6 %

Business

12.4 %

Computer Networking

12.4 %

Information Technology

12.4 %
Show More
Degrees

Bachelors

44.9 %

Associate

26.9 %

Masters

10.8 %

Certificate

9.0 %
Show More

Entry Level Jobs For Becoming A Helpdesk Lead

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Helpdesk Lead

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 10.6% of helpdesk leads listed desk support on their resume, but soft skills such as speaking skills and writing skills are important as well.

How Do Helpdesk Lead Rate Their Jobs?

Working as a Helpdesk Lead? Share your experience anonymously.
Rate
Do you work as a Helpdesk Lead?
Rate how you like work as Helpdesk Lead. It's anonymous and will only take a minute.
Rate

Top Helpdesk Lead Employers

1. HP
4.8
Avg. Salary: 
$88,383
Helpdesk Leads Hired: 
9+
2. CompuCom
4.4
Avg. Salary: 
$69,616
Helpdesk Leads Hired: 
7+
3. TEKsystems
4.4
Avg. Salary: 
$67,511
Helpdesk Leads Hired: 
5+
4. US Army
4.0
Avg. Salary: 
$53,674
Helpdesk Leads Hired: 
5+
5. Northern Michigan University
3.7
Avg. Salary: 
$37,870
Helpdesk Leads Hired: 
4+
6. Lockheed Martin
4.9
Avg. Salary: 
$78,520
Helpdesk Leads Hired: 
3+

Helpdesk Lead Videos

Recently Added Helpdesk Lead Jobs

Updated October 2, 2020