Helzberg Diamonds jobs in Kansas City, MO - 37 jobs
Director of Customer Care
Helzberg Diamonds Headquarters 4.2
Helzberg Diamonds Headquarters job in North Kansas City, MO
THE DEPARTMENT: The Customer Care Department manages all aspects of customer service for Helzberg Diamonds including support for Helzberg.com, stores, all social media platforms, special orders and the corporate office. The primary mission of the Customer Care Department is to be a sales channel that provides value-added customer support and enables the growth of our organization both offline and online. The department is a collaborative team of professionals dedicated to creating the best customer experience in the jewelry business.
POSITION SUMMARY:
The Director of Customer Care provides direct leadership to the Customer Care Department and social listening teams. This role is responsible for the customer experience delivered across customer care and for managing all social media listening channels protecting brand reputation/strategy along with engaging with people online in support of brand marketing. This position will handle all escalated issues that come through these channels. The position works directly with leadership from the E-Commerce team, store operations, the distribution center and external vendors to ensure a quality customer experience through this channel of Helzberg's business.
PRINCIPAL ACCOUNTABILITIES:
* Strategic Direction - Provide strategic and tactical direction to Customer Care Department to ensure effective delivery of quality service to customers. Ensure that decisions made have a long-term positive effect on the company's reputation and the customer's perception of Helzberg Diamonds.
* Program Implementation - Lead in the development and implementation of systems, applications and programs to maximize productivity and provide efficient resolutions to customers.
* Policy & Procedure Development - Establish and implement standards, policies and procedures for the organization. Serve as a customer advocate in working with all other corporate departments to proactively determine how to deal with potential issues.
* Vendor Management - Manage selected vendor partners that augment the department including contract negotiations, monthly/quarterly business reviews, etc.
* Analysis / Planning - Implement tools and metrics to measure effectiveness of the department and each individual. Develop and monitor reports to analyze data and communicate findings to the organization.
* QA - Develop and manage processes to ensure a quality and consistent customer experience across the group, including but not limited to, scripting, call listening/grading, etc.
* Other Duties as Assigned - Assume responsibility for additional projects or responsibilities as assigned to support the Customer Care Department.
SUPERVISORY RESPONSIBILITIES:
This position oversees all of the Customer Care associates and the social media listening team. This position will directly supervise the manager of customer care and will be responsible for the following:
* Accomplish department objectives by directing and monitoring work progress of direct report.
* Provide coaching and guidance to direct report.
* Set expectations, annual goals and provide required quarterly touch base meetings with all direct report.
QUALIFICATIONS:
* Seven to ten years customer service or call center management.
* Bachelor's degree in business management, public relations or psychology is nice to have.
* Experience in a retail store environment or in employee relations is helpful.
* Must have a customer service orientation with strong communication skills.
* Strong Microsoft Office, Word, Excel, internet, and database application skills required, along with the ability to use report-writing tools.
* Conflict resolution, problem-solving, and decision-making skills required, along with the ability to remain calm and patient when working with customers during highly-charged interactions.
* Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.
COMPETENCIES:
Leadership, Conceptual Thinking, Customer Service Orientation, Integrity, Relationship Building, Teamwork and Cooperation
$36k-62k yearly est. 56d ago
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Marketing Operations Manager
Helzberg Diamonds Headquarters 4.2
Helzberg Diamonds Headquarters job in North Kansas City, MO
The Marketing Operations Manager is responsible for leading the integration between brand, channel, merchandise, and analytic teams, ensuring strong communication and collaboration between key stakeholders to launch new campaigns and programs. Primary responsibilities include managing the planning, kickoff, and reporting of key programs and campaigns, facilitating integration and coordination between brand, channel, and analytics teams.
This position requires strong organizational skills, a basic understanding of marketing channels, and excellent communication skills. A successful candidate will have strong organizational and facilitation skills, attention to detail, and have a strong ability to coordinate multiple stakeholders from across the organization. This position does not have any direct reports and will report to VP of Performance Marketing.
PRINCIPAL ACCOUNTABILITIES:
* Lead strategic and executional brief kickoffs, bringing key stakeholders together to gain alignment on marketing messages and tactics.
* Partner with business stakeholders to ensure new and existing programs are funneled into the marketing process.
* Communicate expectations, milestones, and timelines with key internal partners.
* Partner with cross functional leads to manage master calendar process and integration points, including Retail Calendar.
* Lead integration across marketing and brand teams, ensuring effective exchange of information and collaboration.
* Aggregate plans and strategies from channel owners to build a cohesive integrated plan to support business programs and campaigns.
* Collaborate with channel and analytics teams to summarize and socialize marketing performance for specific programs.
* Serve as the primary administrator for the Digital Asset Management (DAM) platform, defining cross-functional workflows and delivering comprehensive training to maximize usage, process efficiency, and team alignment.
SUPERVISORY RESPONSIBILITIES:
The incumbent does not have any direct reports.
QUALIFICATIONS:
* Bachelor's Degree.
* Minimum of five years of experience in a marketing planning, operations, account management, or project management role.
* Basic understanding of marketing channels, including digital media, radio and OOH, and email.
* Experience working on brand campaigns and familiarity with the campaign creation process.
* Strong organizational and project management skills with the ability to manage multiple projects at once.
* Self-starter with strong collaboration skills and ability to connect the dots across multiple programs and campaigns.
* Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.
COMPETENCIES:
Teamwork and Collaboration, Schedule & Timeline Management, Action Oriented, Communication, Ability to Manage Complex Situations, Integrity, Microsoft Office Products
$61k-78k yearly est. 45d ago
Sales Associate
Rack Room Shoes 4.2
Kansas City, KS job
29984
Part Time
Off Broadway Shoe Warehouse
Adhere to and practice the company's service standards with each customer. Meet both sales and work goals as directed by members of store management, while meeting the Policies and Procedures set by the Company. Lead other team members in your store by being an example in the accuracy and completeness of your work. Together work toward the common goals of presenting the store, its merchandise, and yourselves to the customer in the best possible light. Control cash and maintain accuracy of sales transactions. Process all sales and POS terminal transactions through the POS terminal in accordance with policy and procedure, and maintain strict control of all monies and sales documentation.
Duties and Responsibility
Create an excellent shopping experience for our customers through awareness and company service standards.
Positive attitude, willingness to serve and well informed.
Sales and assistance
Promotion of company rewards program and others business initiatives.
Maintain awareness of all current sales promotions.
Maintain merchandise presentation.
Ensure stock is well arranged and merchandised properly.
Maintain cleanliness and organization of all areas within the store.
Develop and maintain necessary product knowledge and fitting skills.
Maintain an awareness of Loss Prevention concerns involving customers and staff members.
Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
Process all sales and POS terminal transactions in accordance with policy and procedure.
Principal Working Relationships
Customers, Sales Associates, Store Management and District/Regional Managers
Key Qualifications
Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
Basic communication (both verbal and non-verbal), organization, and math skills.
Experience in retail sales, preferably specialty retail or footwear.
Basic knowledge of the policies and procedures.
Basic visual merchandising skills and an understanding of the Store Presentation Standards.
Store Number: 3056
Rack Room Shoes 3056
Pay Range:
Legends Outlets
1811 Village West Pkwy Ste 0115
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Kansas City, Kansas US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
$23k-30k yearly est. 60d+ ago
Outside Sales Rep
84 Lumber 4.3
Lenexa, KS job
Are you ready to build a rewarding and lifelong career? Do you thrive in a team environment that challenges you to be your best? Join 84 Lumber, a family-owned company founded on growth, stability, and the mindset that "nothing is impossible".84 Lumber is hiring immediately and has the perfect career opportunity for you!
WHO IS 84?
84 Lumber is the nation's largest privately held supplier of building materials, manufactured components and industry-leading services for residential and commercial construction. With over 320 facilities in 34 states and plans for even more locations, your opportunities for growth within the company are endless. If you invest in yourself, we will invest in you!
At 84 Lumber, we promote nearly 100% from within, creating a unique environment where you can build your own career path. Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first promotion within six months.
COMPREHENISVE BENEFITS PACKAGE:
We offer all the benefits you expect from an industry leader, including:
* Monthly performance incentives (both store and personal-level bonus potential)
* Paid Time Off (PTO), sick and personal days
* Medical, dental and vision insurance
* Holiday pay
* Flexible Spending Accounts (FSA) for medical and dependent care
* Annual profit sharing and 401(k) with employer match (based on company profits)
* Discounts on building materials and other retail partnerships
RECOGNITION & Awards:
In 2024, 84 Lumber was proudly recognized as one of:
* America's Most Trustworthy Companies by Newsweek
* Top Retailers by USA Today
* Largest Private Companies by Forbes
* Fastest-Growing Companies by 5000.
The Outside Sales Representative ("OSR") will customarily and regularly sell products and services offered by 84 Lumber to current and new clientele away from 84 Lumber stores and other locations. This position is responsible for continuing positive customer relationships and identifying new potential customers. This position is also responsible for achieving predetermined sales goals at an acceptable margin
Responsibilities
* Builds and maintains a network of sources from which to identify new sales leads.
* Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
* Demonstrates the functions and utility of products or services to customers based on their needs.
* Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
* Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
* Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
* Provides periodic territory sales forecasts.
Qualifications
* Excellent interpersonal and customer service skills.
* Excellent sales and negotiation skills.
* Excellent organizational skills and attention to detail.
* Strong analytical and problem-solving skills.
* Ability to function well in a high-paced and at times stressful environment.
* Reading prints.
* Creating material estimates.
* Sourcing special orders.
* Excellent interpersonal and customer service skills.
* Excellent sales and negotiation skills.
* Excellent organizational skills and attention to detail.
* Strong analytical and problem-solving skills.
* Ability to function well in a high-paced and at times stressful environment.
* Reading prints.
* Creating material estimates.
* Sourcing special orders.
* Builds and maintains a network of sources from which to identify new sales leads.
* Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
* Demonstrates the functions and utility of products or services to customers based on their needs.
* Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
* Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
* Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
* Provides periodic territory sales forecasts.
$52k-70k yearly est. 24d ago
Operations Associate
Helzberg Diamonds Headquarters 4.2
Helzberg Diamonds Headquarters job in North Kansas City, MO
THE DEPARTMENT: Annually, over 1.5 million pieces of new merchandise (over $500 million retail) is processed by the Distribution Center where it is received, checked for quality assurance, picked, billed and shipped to the stores on a daily basis. Distribution also processes over 150,000 pieces (over $40 million retail) of recalled merchandise that is returned to the manufacturing vendor or returned to the vault for replenishment. The Distribution department is located in a secluded and extremely high-security, metal-free area, and associates must pass through a metal detector when entering or leaving the department.
POSITION SUMMARY:
The Operations Associate processes replenishment orders representing daily sales activity at all stores, via the creation of pick tickets, transfers and shipping manifests. The incumbent also re-stocks and maintains the merchandise vault inventory. Typical relationships include working with Merchandise staff and Inventory Control department to solve shipment and inventory problems.
PRINCIPAL ACCOUNTABILITIES:
* Pick and consolidate daily replenishment orders for all stores and audit shipping manifest documentation.
* Receive and audit store to warehouse transfers, repairs and advertising merchandise to re-stock primary bins.
* Audit and verify the accuracy of merchandise processed in the Quality Assurance department.
* Create putaway documents and physically re-stock merchandise vault.
* Maintain a high degree of inventory integrity by performing cycle count and semi-annual inventories.
* Perform various duties for other work groups in the Distribution Center as needed to support a dynamic and fluid team that contributes to the company mission and strategies.
SUPERVISORY RESPONSIBILITIES:
The incumbent does not have any direct reports.
QUALIFICATIONS:
* High school diploma.
* One to three years jewelry merchandise or distribution experience preferred.
* Basic PC and clerical skills, and strong communication and organizational skills required.
* Ability to be very accurate and detail-oriented and to meet deadlines required.
* Regular, predictable onsite attendance is required to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.
COMPETENCIES:
Analytical Thinking, Customer Service Orientation, Flexibility, Integrity, Personal Accountability, Teamwork and Cooperation
$18k-23k yearly est. 36d ago
Senior Designer (Brand/In-store)
Helzberg Diamonds Headquarters 4.2
Helzberg Diamonds Headquarters job in North Kansas City, MO
The Senior Designer (Brand/In-store) is responsible for the creation of visual concepts to communicate ideas that inspire and captivate Helzberg customers and prospective customers. Works in conjunction with the Marketing creative team in graphic development and layout supporting Helzberg's overall visual and graphic strategy according to the brand's standards and guidelines. Responsible for collaborating with cross-functional teams, translating business needs into solutions, and developing recommendations for innovation.
PRINCIPAL ACCOUNTABILITIES:
* Create and produce impactful creative ideas and executions that deliver and adhere to the Helzberg brand vision and brand standards while ensuring consistency.
* Develop and lead design for Direct Mail, In-Store, OOH, Print Campaigns and Brand Identity.
* Layout and Typography expert
* Manage project flow and development with design, copy, and creates a clear hand off process with production.
* Successfully use design skills and knowledge to create compelling themes, ideas and creative that is on brand, and meet or exceed business objectives.
* Maintain brand and typographic consistency across all materials and channels.
* Present design concepts for review and approval.
* Digest and implement design feedback from multiple stakeholders.
* Stay informed on the changing landscape of design, including trends, best practices, and new tools/technologies.
* Develop and maintain trusted partnerships with peers, internal business teams and external agencies.
SUPERVISORY RESPONSIBILITIES:
The incumbent does not have any direct reports.
QUALIFICATIONS:
* Bachelor's degree in Design or related field and 8-10 years' experience as a designer in Catalog, Digital, and Print design, or a combination of education and experience required.
* Retail design and marketing experience a must.
* Typography master.
* Layout specialist.
* Illustration skills a plus.
* Proficiency in Adobe InDesign, Photoshop and Illustrator using mac OS. Figma proficiency is a plus.
* Experience working within a digital asset management workflow.
* Detail oriented with the ability to multitask.
* Ability to work collaboratively as part of a team in a fast-paced environment.
* Excellent verbal and written communication skills.
* Proven track record as a Lead Designer, with a deep understanding of design and awareness of current design and industry trends.
* Adept in a variety of digital and print design executions.
* Have a strong understanding of the latest design tools, trends, concepts, and technologies.
* Hybrid schedule with predictable onsite attendance required one or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external colleagues.
COMPETENCIES:
Communication, Conceptual Thinking, Concern for Order and Quality, Flexibility, Integrity, Personal Accountability, Teamwork and Cooperation
$61k-102k yearly est. 60d+ ago
Bench Jeweler
Helzberg Diamonds Headquarters 4.2
Helzberg Diamonds Headquarters job in Leawood, KS
Jewelers at Helzberg Diamonds are responsible for providing high-quality jewelry repair services to clients of designated stores in a timely fashion to support store sales and the five-star shopping experience. Key responsibilities include: * Contributing to the effective movement of client repairs while maintaining a level of quality and turn-around time acceptable to the client.
* Ensures that gold stock, findings, and loose stones are properly maintained and accounted for by accurately completing paperwork and properly storing materials.
* Properly spends supply expense dollars by maintaining adequate inventory levels without excess.
* Contributes to maximizing the financial return of precious metal recoveries (hard scrap, filings, sweeps, vacuum bags, etc.) by following proper asset recovery procedures.
* Adheres to all safety-related procedures to reduce the risk of accidents.
* Ensures consistency in communicating repair information by assisting in training store associates concerning repair policies and procedures.
The ideal candidate will possess:
* Associate's degree or equivalent from two-year college or technical school, two to four years related experience or training, or equivalent combination of education and experience
* Advanced knowledge of jeweler's tools, machinery and equipment required along with advanced jewelry repair knowledge
* Ability to be a good decision maker with strong problem-solving skills required
* Must be detail oriented
* Strong communication skills
* Must be able to work flexible hours including evenings, weekends and holidays
$22k-29k yearly est. 13d ago
Manager Trainee
84 Lumber 4.3
Lenexa, KS job
Are you ready to build a rewarding and lifelong career? Do you thrive in a team environment that challenges you to be your best? Join 84 Lumber, a family-owned company founded on growth, stability, and the mindset that "nothing is impossible" 84 Lumber is hiring immediately and has the perfect career opportunity for you!
WHO IS 84?
84 Lumber is the nation's largest privately held supplier of building materials, manufactured components and industry-leading services for residential and commercial construction. With over 320 facilities in 34 states and plans for even more locations, your opportunities for growth within the company are endless. If you invest in yourself, we will invest in you!
At 84 Lumber, we promote nearly 100% from within, creating a unique environment where you can build your own career path. Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first promotion within six months.
COMPREHENISVE BENEFITS PACKAGE:
We offer all the benefits you expect from an industry leader, including:
* Monthly performance incentives (both store and personal-level bonus potential)
* Paid Time Off (PTO), sick and personal days
* Medical, dental and vision insurance
* Holiday pay
* Flexible Spending Accounts (FSA) for medical and dependent care
* Annual profit sharing and 401(k) with employer match (based on company profits)
* Discounts on building materials and other retail partnerships
RECOGNITION & Awards:
In 2024, 84 Lumber was proudly recognized as one of:
* America's Most Trustworthy Companies by Newsweek
* Top Retailers by USA Today
* Largest Private Companies by Forbes
* Fastest-Growing Companies by 5000.
WHAT YOU WILL DO:
The Manager Trainee is a full-time, entry-level position designed to prepare you for a leadership role within 84 Lumber. This role offers hands-on training across all aspects of store operations with the goal of promotion to a management position. Within the first 6-12 months, you can be promoted (based on performance and position availability), which can lead to up to a 40% increase in annual pay. Many Manager Trainees progress to General Manager roles within 3-4 years. Manager Trainees must complete the learning plan and course of study as outlined within the assigned time frame and must be willing to relocate for a management position.
No experience is required to begin your career at 84 Lumber. Just bring your dedication and willingness to learn and we will help you with the rest!
Through a structured training plan including classroom, online, and hands-on learning across various areas, you will learn:
* Sales and Customer Service: Support customers and drive sales in a retail store environment.
* Store Operations and Inventory Management: Oversee material/supply chain flow, stock, and merchandising.
* Blueprint Reading and Estimation: Create material estimates for building projects.
* Forklift Operation and Certification: Safe handling of materials and equipment.
* Business Management: Payroll, invoicing, inventory, and financial analysis.
* Microsoft Office Suite: While previous experience is preferred, you will enhance and refine your skills through a comprehensive training program.
SUPERVISORY RESPONSIBILITY:
This position does not have supervisory responsibilities.
PHYSICAL DEMANDS & WORK ENVIRONMENT:
You'll work in both indoor and outdoor settings, assisting customers in all weather conditions ( wet, humid, hot, or cold). This role requires frequent standing, walking, and lifting (up to 80 pounds), and other physical activities. You may also work around machinery and airborne particles.
Responsibilities
* Payroll, Invoicing, Inventory and POS Systems
* Microsoft Office Suite (previous experience preferred)
* Interpreting and analyzing common financial reports
* Reading blueprints and creating material lists
* Responding to common inquiries or complaints from customers
Qualifications
REQUIREMENTS:
* Education: High school diploma or GED equivalent Availability: Full-time schedule (48+ hours/week, overtime included)
Are you ready to lead, learn, and grow with 84 Lumber? Apply today to begin your career journey!
84 Lumber is an Equal Opportunity Employer, including disability and protected veteran status.
REQUIREMENTS:
* Education: High school diploma or GED equivalent Availability: Full-time schedule (48+ hours/week, overtime included)
Are you ready to lead, learn, and grow with 84 Lumber? Apply today to begin your career journey!
84 Lumber is an Equal Opportunity Employer, including disability and protected veteran status.
* Payroll, Invoicing, Inventory and POS Systems
* Microsoft Office Suite (previous experience preferred)
* Interpreting and analyzing common financial reports
* Reading blueprints and creating material lists
* Responding to common inquiries or complaints from customers
$32k-42k yearly est. 14d ago
DC Mailroom Generalist
Helzberg Diamonds Headquarters 4.2
Helzberg Diamonds Headquarters job in North Kansas City, MO
THE DEPARTMENT: Annually, over 1.5 million pieces of new merchandise (over $500 million retail) is processed by the Distribution Center where it is received, checked for quality assurance, picked, billed and shipped to the stores on a daily basis. Distribution also processes over 150,000 pieces (over $40 million retail) of recalled merchandise that is returned to the manufacturing vendor or returned to the vault for replenishment. The Distribution department is located in a secluded and extremely high-security, metal-free area, and associates must pass through a metal detector when entering or leaving the department.
POSITION SUMMARY:
This position is primarily responsible for receiving merchandise from vendors, stores, and other partners shipping to the DC. This position is also responsible for outbound shipments to vendors, customers, and partners and for providing support to the DC by aiding in areas as business needs require.
PRINCIPAL ACCOUNTABILITIES:
* Verify the accuracy of vendor shipments, invoicing and accepting appropriate merchandise into inventory.
* Receive shipment trucks and oversee outbound truck shipments.
* Takes responsibility for the accuracy of insurance values and communication with packaging companies for supply ordering and other vital business needs (UPS/FEDEX etc…).
* Responsible for communicating and coordinating with merchandise team members regarding Purchase Order issues and sorting vendor samples, ensuring they are sent to the correct person in a prompt manner and communicate accordingly.
* Verify the accuracy of store shipments, transfers and repairs by receiving merchandise from stores and checking for proper merchandise and paperwork; evaluate merchandise and identify latent manufacturing defects, design flaws and product failures.
* Responsible for receiving all vendor merchandise, store, and return to sender package logging, sorting, into the DC.
* Responsible for international shipping, filling out customs information correctly to ensure prompt delivery. Processes and ensures accurate shipping of APO, DPO, and FPO shipments from DC and stores.
* Responsible for outgoing shipments of customer repairs, merchandise and sample return to vendors.
* Return product failures to manufacturers with specific defective designations and return non-salable, non-defective merchandise to contract repair facilities for refurbishment. Execute RTV process.
* Perform various duties for other work groups in the Distribution Center as needed to support a dynamic and fluid team that contributes to the company mission and strategies.
OTHER ACCOUNTABILITIES:
* Pick and consolidate daily replenishment orders for all stores and receive and audit store to warehouse transfers, repairs and advertising merchandise to re-stock primary bins. Create put-away documents and physically re-stock merchandise vault.
* Process and pack sales orders generated by the Helzberg Diamonds Internet site and ensuring that the appropriate materials (i.e., warranties, gift cards, packing slip, etc.) are included in each shipment; when necessary, ensure that all rings have been properly sized before processing and packing the customer order(s).
* Process store to warehouse transfers for replenishment, restock and redistribution and ensure the timely and accurate processing of merchandise recalls.
SUPERVISORY RESPONSIBILITIES:
The incumbent does not have any direct reports.
QUALIFICATIONS:
* High school diploma required and one to three years retail, customer service, jewelry merchandise or distribution experience preferred, or an equivalent combination of education and experience.
* Strong organizational, customer service and communication skills required, along with good clerical skills and the ability to use desktop software (Email, Excel, Word.)
* Must be extremely flexible and a quick learner.
* Ability to be very accurate, detail-oriented and meet deadlines required.
* Must also have the ability to solve problems and resolve customer conflicts.
* Must be able to work flexible schedules and overtime as needed.
* Regular, predictable onsite attendance is required to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.
COMPETENCIES:
Analytical Thinking, Communication, Concern for Order and Quality, Customer Service Orientation, Flexibility, Integrity, Teamwork and Cooperation
$24k-31k yearly est. 22d ago
Part Time Office Assistant
Helzberg Diamonds Headquarters 4.2
Helzberg Diamonds Headquarters job in Kansas City, KS
The Part Time Office Assistant in a Helzberg Diamonds retail store executes the daily operations of the office to assist the store in achieving sales volume and profit goals. Key responsibilities include: * Processing all transactions in accordance with company policies and procedures
* Assisting the management team with operational audits and inventory counts
* Complying with company policies and procedures including loss prevention, operational and human resources.
* Achieving personal sales and extended warranty goals by working on the sales floor
The ideal candidate will possess:
* High school diploma or equivalent
* Previous retail sales or office experience
* Ability to sell in a commission environment
* Experience using a PC or POS system or other computer keyboard is required
* Strong communication and organizational skills required
* Must be available to work a flexible schedule, including evenings, weekends and holidays.
Part Time Office Assistant benefits include:
* Competitive pay rate plus commissions
* Associate Discount
* 401k
* Vacation, holiday and sick pay
$19k-25k yearly est. 16d ago
Payments Risk & Compliance Specialist
Helzberg Diamonds Headquarters 4.2
Helzberg Diamonds Headquarters job in North Kansas City, MO
THE DEPARTMENT: The Risk Management Division has the primary responsibility to identify, evaluate, mitigate, and monitor the company's operational and strategic risk. The Risk Management Department utilizes Risk Management tools, practices, and policies to analyze and report enterprise risks, and to manage risks according to an enterprise risk management framework. Our mission is to treat risk in the methods most beneficial, economical, feasible and practical for the safety, security and integrity of the Company, its assets, employees, customers, and service providers. Risk Management accomplishes these objectives through a collaborative team approach, solving problems, and supporting Helzberg Diamond's initiatives.
POSITION SUMMARY:
The Payments Risk & Compliance Specialist is responsible for monitoring and correcting store transaction information, maintaining integrity of store entries to the general ledger, reviewing company expenses, and providing assistance to stores. This position regularly interacts with the POS team, store associates, Customer Care, Merchandise, Marketing, Loss Prevention, Information Technology, and other areas of Finance regarding store transactions and monthly reconciliations. The incumbent communicates with customers, and works with credit card, check processing and financing companies, repair vendors, and the off-site storage vendor. Perform work under general supervision. Responsible for mild to moderately complex issues and problems. Refers more complex issues to higher-level staff.
PRINCIPAL ACCOUNTABILITIES:
* Review store information to ensure all transactions are reported correctly. Daily review stores that have suspended items in the Sales Audit Balancing system. Answer store questions regarding policy and procedure and provide support with daily issues. Work with Consumer Finance and Customer Care when they ask for assistance, and notify RLPM of large losses, exceptions, or variances. As needed review customer refunds for corrections.
* Communicate with internal partners like Finance, Customer Care, Loss Prevention, Inventory Control and Regional Managers in resolution of one-off issues which may negatively impact customer experience and profitability of the company.
* On a bi-weekly basis review keyed credit card transactions. Follow up on exceptions that are outside the hand keyed card policy and work with stores to make any needed corrections.
* Quarterly review of aged liabilities to ensure correct volume at stores. Bi-Monthly review of negative liabilities to ensure customer liability funds are accurately accounted for and processed through the POS to ensure volume for store associate and receipt information is accounted for in customer purchase history.
* Process and respond to all 3rd Party credit card ticket retrievals prior to due date by researching related transactions, determining if the company can dispute the chargeback, and if the chargeback applies to controllable expenses. Work with funding vendors to ensure accuracy in chargeback expenses. Process write-offs as identified.
* Review bad checks by researching transactions and sending information to the appropriate vendor or store and Finance. Review the checks from the general ledger group and the daily reports from TeleCheck and complete any appropriate journal entries. Research returned checks.
* Prepare monthly reconciliations for the following accounts: Store Credits, Gift Cards, Cash on Hand, Other Store Returns and Chargebacks. Identify and research differences to the general ledger. Perform month-end balance process. Perform month-end balance process on a rotation basis. Prepare monthly reporting to be distributed to Regional Managers for compliance and expenses.
* Work with Finance for items to be processed to Unclaimed to ensure proper write off.
* Track boxes of documents, coordinate shipping of boxes to and from off-site storage vendor as needed and oversee destruction of boxes in accordance with policies and regulations.
SUPERVISORY RESPONSIBILITIES:
The Payment Risk & Compliance Specialist has no direct reports.
QUALIFICATIONS:
* Associates degree required.
* One to three years of accounting, auditing and retail experience preferred.
* Basic Microsoft Word and Excel skills required.
* Basic Oracle skills preferred.
* Strong organization, prioritization and communication skills required.
* Ability to handle multiple tasks, be detail-oriented and to lead department in manager's absence.
COMPETENCIES:
Analytical/Critical Thinking, Effective Verbal and Written Communication Skills, Customer Service Oriented, Integrity, Personal Accountability, Organized, Highly Self-Motivated, Effective and Efficient Time Management, Detail Oriented
$28k-37k yearly est. 23d ago
Physical Security Director
Helzberg Diamonds Headquarters 4.2
Helzberg Diamonds Headquarters job in North Kansas City, MO
THE DEPARTMENT: The Risk Management Division has the primary responsibility to identify, evaluate, mitigate, and monitor the company's operational and strategic risk. The Risk Management Department utilizes risk management tools, practices, and policies to analyze and report enterprise risks, and to manage risks according to an enterprise risk management framework. Our mission is to treat risk in the methods most beneficial, economical, feasible and practical for the safety, security and integrity of the Company, its assets, employees, customers and service providers. Risk Management accomplishes these objectives through a collaborative team approach, solving problems, and supporting company initiatives.
POSITION SUMMARY:
The Physical Security Director is responsible for physical and electronic security of the Helzberg Store Support Center buildings and all store locations in addition to the Ben Bridge Corporate Office and all store locations to ensure a safe working environment for associates and to guard against financial loss. This position will perform the following responsibilities for both Helzberg and Ben Bridge store locations and corporate office buildings. This position will require 25%-30% travel.
This position must work closely with Facility Managers to coordinate appropriate building access for various construction projects. The Physical Security Director works frequently with the Distribution, Merchandise and Computer Operation departments and with other departments as needed to coordinate building schedules based on business needs. The Director must also develop and maintain a relationship with the contract guard service as well as the representatives of the alarm companies and safe/vault providers for installation and service. As needed, the Director will coordinate security with local police departments during special projects and events at store locations.
PRINCIPAL ACCOUNTABILITIES:
* Helzberg SSC Security Personnel: Responsible for the recruiting, staffing, scheduling, and management of the Security Operations Team. Supplement coverage with contract security as needed. Ensure all armed security personnel are appropriately trained and have passed Helzberg qualifications standards.
* Contract Security: Directly involved in selecting, developing, and managing contract guard services to provide daily onsite guard service at selected retail stores and Corporate Office Buildings. Approve work schedule and compensation program. Interact with guard service national account representative(s) on a regular basis to assure quality compliance.
* Physical Security Systems and Equipment: Manage the multiple security alarm, card access, screening technology and CCTV systems in all store locations and Corporate Office Buildings. Ensure all alarm and CCTV equipment are tested and operating properly. Work with Real Estate and Construction Department to ensure adherence to physical security standards for all retail stores, corporate offices and distribution centers. Initiate repair orders, negotiate fees and coordinate repairs and installations as needed.
* Special Events: Primary contact responsible for coordinating and scheduling armored courier and off-duty police services for special promotions and events. Work directly with internal business partners to develop and approve promotion/event calendar. Maintain daily communication with armored courier and store manager regarding promotion/event scheduling.
* Locks/Keys: Maintain and operate the lock and key programs for all retail stores, distribution center and corporate office. Order new locks and hardware for all new stores and re-model projects. Re-key and code locks as needed. Update code files and information as needed.
* Safes/Vaults: Primary contact with safe and vault providers. Determine needs for safes and vaults in all new and remodel stores. Facilitate all necessary service and repairs.
* Technology: Research, implement and integrate new technologies for retail locations and corporate offices that complement and enhance company data gathering objectives.
* Budgeting/Expense Management: Prepare and control the expense budget for alarms, CCTV, safes, locks, keys and contract security as well as Security Operations Team uniforms, equipment, range fees and ammunition.
* Performs special projects as assigned.
SUPERVISORY RESPONSIBILITIES:
This position will have one direct report with oversight and responsibility for the Helzberg loss prevention security team and Contract Security personnel at both Helzberg and Ben Bridge.
Responsibilities include:
* Accomplish department objectives by directing and monitoring the work progress of direct report, team and contract personnel.
* Provide coaching and guidance to direct report and team.
* Set expectations, annual goals and provide required quarterly touch base meetings with direct report.
QUALIFICATIONS:
* Bachelor's Degree or equivalent education and experience required.
* Minimum 10 years of retail loss prevention, facility security or law enforcement experience.
* Management or supervisory experience required.
* Advanced experience and intricate knowledge of CCTV, burglar/panic alarm, card access, metal detection equipment and other security related devices required.
* Ability to problem solve equipment problems. For resolution requiring outside assistance, ability to communicate with technical service providers and non-technical users required.
* Knowledge of security principles and applicable laws is required.
* Additional training, college courses in criminal justice, life safety and interrogation are desirable.
* Basic Microsoft Word/Excel skills preferred.
* CPP preferred.
* Must be willing to travel as needed to stores, repair shops and offices across the United States.
* Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.
COMPETENCIES:
Analytical Thinking, Communication, Conceptual Thinking, Customer Service Orientation, Integrity, Leadership, Personal Accountability
$58k-94k yearly est. 13d ago
Office Manager
Helzberg Diamonds Headquarters 4.2
Helzberg Diamonds Headquarters job in Kansas City, MO
The Office Manager in a Helzberg Diamonds retail store manages the daily operations of the office by providing guidance and leadership necessary to assist the store in achieving sales and profit goals. Key responsibilities include: * Procedural compliance to ensure that all transactions are handled in accordance with company policies and procedures
* Successful implementation of company programs and initiatives (including extended warranty sales, in-store signage, pricing and merchandising tagging)
* Providing the direction, leadership, and motivation necessary to assist the store in achieving sales and profit goals
* Achieving personal sales and extended warranty goals by working on the sales floor
* Assist Store Manager in recruiting, interviewing and hiring top talent
The ideal candidate will possess:
* High school diploma or equivalent
* One to three years of retail office experiences
* Previous supervisory experience
* Ability to sell in a commission environment
* Experience using a PC or POS system or other computer keyboard is required
* Strong communication and organizational skills required
* Must be available to work a flexible schedule, including evenings, weekends and holidays
$26k-36k yearly est. 16d ago
Assistant Manager - 2nd
Rack Room Shoes 4.2
Overland Park, KS job
29760
Full Time
Rack Room Shoes
The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.
Duties and Responsibility
Primary responsibility is the safety and welfare of employees and customers.
Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time and Attendance
Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of operational standards
Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Strong interpersonal skills necessary for customer and employee interactions
Strong visual merchandising skills
Working knowledge of footwear, accessories and shoe care.
Basic mathematical skills
Knowledge of Corporate and Store Operations policies and procedures
A complete understanding of the standards of Store Presentation and strong visual merchandising skills.
Store Number: 1040
Rack Room Shoes 1040
Pay Range:
Bluhawk
7921 W 160TH ST
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Overland Park, Kansas US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
$29k-36k yearly est. 60d+ ago
DVP of Brand Marketing
Helzberg Diamonds Headquarters 4.2
Helzberg Diamonds Headquarters job in North Kansas City, MO
The Brand Marketing DVP partners with the VP of Brand Marketing to shape and deliver the overarching vision for Helzberg brand strategies and owns the development and evolution of best-in-class capabilities for the company's brand and product positionings, content development, organic social and public relations. The incumbent leads the team responsible for strategy and content execution across all the levers and channels, ensuring all support a differentiated and results-driven go-to-market approach. As a strong leader, this role will partner externally and with VP, DVP and Director peers in Merchandising, Performance Marketing, Creative, Services and Strategic Planning to develop consumer-driven solutions that will build excitement for, and engagement with, the Helzberg brand. The Brand Marketing DVP will often serve as the Brand Marketing lead for the Company's customer-facing strategic initiatives. This role requires strong enterprise judgment, the ability to navigate competing priorities across the organization, and confidence influencing at the executive level.
PRINCIPAL ACCOUNTABILITIES:
* Inspire internal and external teams to drive innovative marketing and content strategies to accelerate differentiation and growth for the brand.
* Drive annual and quarterly calendar planning processes, cross-functionally, from a content and storytelling perspective to ensure brand, product, services and seasonal go-to-market campaigns are aligned, and authentic, and drive growth.
* Ensure strategic direction for all brand campaigns & assets, product launches and partnerships to deliver best-in-class content and storytelling and ensure brand consistency across all communications.
* Stay on top of existing and emerging content, channel and competitive trends to determine new market opportunities and challenges and validate messaging and validity.
* Partner with Performance Marketing team to translate brand strategy and business objectives into content that drives awareness, preference and conversion.
* Oversee public relations and brand activation activities, often leveraging external resources, to drive consumer and brand relevance and awareness.
* Evolve and accelerate organic social media function to support brand, community and SEO goals.
* Develop and execute all brand, partner and vendor programs.
* Lead strategies to determine the most effective and efficient mix of produced, organic, content creators, influencers and UGC content, balancing long- and short-term KPIs.
* In partnership with Business owners, represent the voice of the consumer and brand in all new strategic initiatives and launches.
* In partnership with Creative, define and socialize strategic positioning and messaging hierarchies that guide individual program.
* Provide brand leadership to Performance Marketing efforts, ensuring brand integrity, messaging cohesion and effective translation of brand strategy into performance channels.
* Navigate cross-functional dynamics to drive alignment, resolve tradeoffs, and enable decision-making in support of enterprise brand priorities.
* Establish metrics and KPIs to measure the effectiveness of branding, PR, organic, and content initiatives. Analyze performance data to optimize strategies and tactics.
* Manage the brand marketing budget, ensuring efficient allocation of resources to achieve strategic goals.
* Guide a future-facing brand narrative by integrating content, PR, SEO, and emerging search and discovery behaviors (including AI-driven search), translating insights into measurable storytelling impact.
* Define and drive brand outcomes that increase relevance, consideration and long-term brand equity while supporting near-term performance goals.
SUPERVISORY RESPONSIBILITIES:
This position will oversee a brand marketing team consisting of two Brand Marketing managers, one Brand Marketing coordinator and an in-house organic social team. This position will also manage numerous relationships with external agencies and content creators.
Responsibilities include:
* Build and manage a high-performing marketing team. Provide mentorship and professional development opportunities for team members.
* Ensure teams have the processes, tools and support to complete high quality and on-time work.
* Accomplish department objectives by directing and monitoring the work progress of direct reports.
* Set expectations, annual goals and provide required quarterly touch base meetings with all direct reports.
QUALIFICATIONS:
* Bachelor's Degree
* 10-15 years of experience in a brand, marketing or agency roles; retail background preferred
* Excellent communication skills, both written and verbal
* Innovation and creativity to create brand new strategies that attract customers and succeed over the competition
* Ability to lead and influence groups and be decisive
* Collaborative skills to accept, and/or effectively maximize or challenge ideas, and translate those into brand strategies
* Ability and savvy to prioritize conflicting projects/timelines across different business owners
* Solid understanding of marketing channels, including paid and organic social, digital media, radio, OOH, ecommerce, email and more
* Strong organizational, collaboration and project management skills with the ability to manage multiple projects at once
* Consumer-obsessed and a student of consumer and channel insights
* Ability to work under tight deadlines on complex programs
* Curious self-starter with strong collaboration skills
* Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation, or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.
COMPETENCIES:
Creative Thinking, Business Knowledge, Leadership, Integrity, Strategic Orientation, Teamwork and Cooperation
$111k-151k yearly est. 13d ago
Temporary SSC Associate
Helzberg Diamonds Headquarters 4.2
Helzberg Diamonds Headquarters job in North Kansas City, MO
unless instructed by Helzberg Diamonds.
$19k-24k yearly est. 60d+ ago
Team Lead
Rack Room Shoes 4.2
Olathe, KS job
30838
Part Time
Off Broadway Shoe Warehouse
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
Primary responsibility is the safety and welfare of employees and customers.
Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customer service standards
Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 3058
Rack Room Shoes 3058
Pay Range:
Olathe Pointe
14695 W 119th St
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Olathe, Kansas US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
$28k-35k yearly est. 60d+ ago
Part Time Office Assistant
Helzberg Diamonds Headquarters 4.2
Helzberg Diamonds Headquarters job in Overland Park, KS
The Part Time Office Assistant in a Helzberg Diamonds retail store executes the daily operations of the office to assist the store in achieving sales volume and profit goals. Key responsibilities include: * Processing all transactions in accordance with company policies and procedures
* Assisting the management team with operational audits and inventory counts
* Complying with company policies and procedures including loss prevention, operational and human resources.
* Achieving personal sales and extended warranty goals by working on the sales floor
The ideal candidate will possess:
* High school diploma or equivalent
* Previous retail sales or office experience
* Ability to sell in a commission environment
* Experience using a PC or POS system or other computer keyboard is required
* Strong communication and organizational skills required
* Must be available to work a flexible schedule, including evenings, weekends and holidays.
Part Time Office Assistant benefits include:
* Competitive pay rate plus commissions
* Associate Discount
* 401k
* Vacation, holiday and sick pay
$19k-25k yearly est. 16d ago
Seasonal Internet Fulfillment Associate
Helzberg Diamonds Headquarters 4.2
Helzberg Diamonds Headquarters job in North Kansas City, MO
THE DEPARTMENT: Annually, over 1.5 million pieces of new merchandise (over $500 million retail) is processed by the Distribution Center where it is received, checked for quality assurance, picked, billed and shipped to the stores on a daily basis. Distribution also processes over 150,000 pieces (over $40 million retail) of recalled merchandise that is returned to the manufacturing vendor or returned to the vault for replenishment. The Distribution department is located in a secluded and extremely high-security, metal-free area, and associates must pass through a metal detector when entering or leaving the department.
POSITION SUMMARY:
This position is a seasonal temp position that assists the Distribution Internet team during the busy holiday season. This position will typically continue into mid-February to cover Valentine's, with potential to extend to Mother's Day.
The position processes the sales transactions generated from the Helzberg Diamonds Internet site. The incumbent is responsible for the integrity and movement of merchandise being shipped for the fulfillment of customer orders, the proper packaging of the item(s) to be shipped, and the timely and accurate movement of the package to the mailroom. The incumbent works with other areas in Distribution to ensure accurate and timely shipping of orders.
PRINCIPAL ACCOUNTABILITIES:
* Scan and sort items accurately to process orders.
* Process and pack sales orders generated by the Helzberg Diamonds Internet site in accordance to packing slip and in a timely manner.
* Ensure that the appropriate materials (i.e., warranties, gift cards, packing slip, etc.) are included in each shipment.
* File invoices, restock supplies and ensure area is clean and organized to fulfill orders efficiently.
* When necessary, provide backup for retrieval of merchandise from stores to fulfill orders.
* Perform various duties for other work groups in the Distribution Center as needed to support a dynamic and fluid team that contributes to the company mission and strategies.
SUPERVISORY RESPONSIBILITIES:
The incumbent has no direct reports.
QUALIFICATIONS:
* High school diploma required.
* One to three years distribution or warehouse experience preferred.
* Strong organizational skills required.
* Ability to follow written instructions, be very accurate and detail-oriented, and to meet deadlines.
* Must work well under pressure during high-volume periods.
* Regular, predictable onsite attendance is required to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.
COMPETENCIES:
Concern for Order and Quality, Customer Service Orientation, Flexibility, Integrity, Personal Accountability
$19k-26k yearly est. 15d ago
Office Manager
Helzberg Diamonds Headquarters 4.2
Helzberg Diamonds Headquarters job in Leawood, KS
The Office Manager in a Helzberg Diamonds retail store manages the daily operations of the office by providing guidance and leadership necessary to assist the store in achieving sales and profit goals. Key responsibilities include: * Procedural compliance to ensure that all transactions are handled in accordance with company policies and procedures
* Successful implementation of company programs and initiatives (including extended warranty sales, in-store signage, pricing and merchandising tagging)
* Providing the direction, leadership, and motivation necessary to assist the store in achieving sales and profit goals
* Achieving personal sales and extended warranty goals by working on the sales floor
* Assist Store Manager in recruiting, interviewing and hiring top talent
The ideal candidate will possess:
* High school diploma or equivalent
* One to three years of retail office experiences
* Previous supervisory experience
* Ability to sell in a commission environment
* Experience using a PC or POS system or other computer keyboard is required
* Strong communication and organizational skills required
* Must be available to work a flexible schedule, including evenings, weekends and holidays