Helzberg Diamonds jobs in Kansas City, MO

Retail Sales Associates at Helzberg Diamonds are responsible for consistently achieving individual sales goals to support the store's sales and profit objectives, while providing superior customer service. Key responsibilities include: * Ability to generate sales to exceed personal sales goals * Provide features and benefits of extended warranties to increase sales * Create business through various methods of clienteling * Provide a compelling sales presentation based on our sales training * Ability to work as a team in a sales presentation to overcome customers objections and close additional sales * Demonstrate outstanding customer service to each and every Helzberg Diamonds' guest * Participate in all areas of store's operation including merchandising, displays, and maintenance Required Experience: 1 to 3 years Required Education: High School The ideal candidate will possess: * Proven history of selling in a commission environment * Superior communication skills * High internal motivation * Flexibility to work with a variety of personalities * One to three years of jewelry retail experience * High school diploma or equivalent * Must be able to work a flexible work schedule including evenings, weekends, and holidays

THE DEPARTMENT: The Customer Care Department manages all aspects of customer service for Helzberg Diamonds including support for Helzberg.com, stores, special orders and the S.S.C. The primary mission of the Customer Care Department is to be a sales channel that provides value-added customer support and enables the growth of our organization both offline and online. The department is a collaborative team of professionals dedicated to creating the best customer experience in the jewelry business. POSITION SUMMARY: Customer Care Representatives provide high touch customer service for our Helzberg customers. Customer care assists customers with sales, provide product information to shoppers, resolve purchase issues, and research questions. Our Representatives interact with many departments within the corporate office as well as with our Store Managers, Regional Managers, and of course our customers to resolve difficult situations. Customer Care Representatives must be passionate about customers, detail oriented, good at problem solving, have a sincere interest in learning all they can, and enjoy working in a fun atmosphere that is fast paced. This is a full time, M-F, position that does have occasional Sat. shifts. Shifts are subject to change based on volume and company needs. Some mandatory overtime may be required depending on volume. PRINCIPAL ACCOUNTABILITIES: * Assisting customers with their online purchases via phone, chat, email, on camera video assistance, and social media. Assistance will include helping customers promote products, make appropriate sales offers and finalize sales, make informed buying decisions, and follow-up on customer questions. * Assisting customers with concerns originating at the store, or through a visit to Helzberg.com. * Listening to the customer's issue and entering customer data into the case management system. * Contacting the stores to acquire specific case details and conduct research with other departments in the Store Support Center (SSC).Consulting with SSC management to determine the best solution for customers that stay within company guidelines. * Responding to customer requests for information and assistance by way of telephone, chat, video, email, and written letter. * Informing customers about products, services, policies and procedures. * Assuming responsibility for additional projects or responsibilities as assigned to support the Customer Care Department. * Other duties as assigned. SUPERVISORY RESPONSIBILITIES: The incumbent does not have any direct reports. QUALIFICATIONS: * Associate's degree in Retail Management or Business Administration preferred. * One to three years of experience in customer service required. Equivalent combination of education and experience will be considered. * Experience in a retail store environment preferred. * Sales experience is preferred, but not necessary. * Customer service orientation, strong communication skills, and the ability to use desktop software (Outlook, Excel, Word) required. * Must be comfortable on camera & display a knack for having fun conversations in a social media environment. * Must be comfortable with technology. * Must also have the ability to demonstrate problem-solving skills and resolve customer conflict. * Regular, predictable onsite attendance is required to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers. COMPETENCIES: Customer Service Orientation, Responsiveness, Integrity, Teamwork and Cooperation

The "lifestyle retoucher" is a photo editor who specializes in enhancing and refining images that capture everyday life moments, focusing on maintaining a natural aesthetic while making subtle corrections to details like skin tone, lighting, and composition, used for marketing campaigns, social media, or brand storytelling that showcase a "lifestyle" feel. Key responsibilities include adjusting images to accurately represent real-life scenarios while upholding the brand's visual identity, often working with raw, unstaged photography. PRINCIPAL ACCOUNTABILITIES: * Image editing: • Adjusting lighting and color balance to create a consistent look across images. * Enhancing details in background elements to enhance the scene's authenticity. * Subtle adjustments to body shape and proportions to maintain a realistic appearance. * Removing minor blemishes and imperfections from skin while preserving natural textures. * Maintaining brand consistency: • Adhering to established brand guidelines regarding color palettes, image style, and editing techniques. * Ensuring all retouched images align with the brand's desired aesthetic. * Workflow management: • Efficiently managing multiple projects with tight deadlines. * Collaborating with photographers and creative teams to understand the desired outcome of each shoot. * Properly organizing and labeling image files to maintain a streamlined workflow. * Technical proficiency: * Expert knowledge of Adobe Photoshop and other relevant image editing software. * Understanding of color management principles to ensure color accuracy across platforms. * Abides by legal policies regarding social media including intellectual property and music. * Manages and develop Social Media Coordinator who will jointly be responsible for scheduling, publishing, tagging products, etc. in addition to assisting with content planning, coordination, community management and analytics as needed. QUALIFICATIONS: * Bachelor's Degree in Photography, Digital Illustration, Graphic Design or other discipline emphasizing photographic storytelling and multimedia creation is required or an equivalent combination of education, training and experience. * Minimum of 7 years of experience as a photo editor and/or digital image specialist. * Proficient in retouching techniques. • A portfolio showcasing before and after images required. * Proficient with Adobe Suite (Bridge, InDesign, Photoshop, Premiere, Illustrator and Dreamweaver) software. * Outstanding design sense combined with a high level of skill, speed, and accuracy. * Proficiency in MS Office Suite, Outlook & Internet applications. * Strong prioritization, interpersonal, problem-solving, and presentation skills. * Ability to operate independently while establishing strong working relationships with co-workers and cross-functional teams. * Experience retouching jewelry/macro photography a plus. * Strong, professional and effective verbal and written communication skills. * Self-motivated with critical attention to detail, deadlines and reporting. * Ability to adapt well to change in direction and priority in a fast- paced and deadline-oriented environment. * Demonstrated ability to handle multiple tasks simultaneously. * Demonstrated ability to perceive color and discern between colors. * Strong communication and collaboration skills, with the ability to present and justify design decisions. * Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.

Are you ready to build a rewarding and lifelong career? Do you thrive in a team environment that challenges you to be your best? Join 84 Lumber, a family-owned company founded on growth, stability, and the mindset that "nothing is impossible".84 Lumber is hiring immediately and has the perfect career opportunity for you! WHO IS 84? 84 Lumber is the nation's largest privately held supplier of building materials, manufactured components and industry-leading services for residential and commercial construction. With over 320 facilities in 34 states and plans for even more locations, your opportunities for growth within the company are endless. If you invest in yourself, we will invest in you! At 84 Lumber, we promote nearly 100% from within, creating a unique environment where you can build your own career path. Over 96% of our store managers began as Manager Trainees, and on average, you can earn your first promotion within six months. COMPREHENISVE BENEFITS PACKAGE: We offer all the benefits you expect from an industry leader, including: * Monthly performance incentives (both store and personal-level bonus potential) * Paid Time Off (PTO), sick and personal days * Medical, dental and vision insurance * Holiday pay * Flexible Spending Accounts (FSA) for medical and dependent care * Annual profit sharing and 401(k) with employer match (based on company profits) * Discounts on building materials and other retail partnerships RECOGNITION & Awards: In 2024, 84 Lumber was proudly recognized as one of: * America's Most Trustworthy Companies by Newsweek * Top Retailers by USA Today * Largest Private Companies by Forbes * Fastest-Growing Companies by 5000. The Outside Sales Representative ("OSR") will customarily and regularly sell products and services offered by 84 Lumber to current and new clientele away from 84 Lumber stores and other locations. This position is responsible for continuing positive customer relationships and identifying new potential customers. This position is also responsible for achieving predetermined sales goals at an acceptable margin Responsibilities * Builds and maintains a network of sources from which to identify new sales leads. * Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs. * Demonstrates the functions and utility of products or services to customers based on their needs. * Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale. * Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest. * Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems. * Provides periodic territory sales forecasts. Qualifications * Excellent interpersonal and customer service skills. * Excellent sales and negotiation skills. * Excellent organizational skills and attention to detail. * Strong analytical and problem-solving skills. * Ability to function well in a high-paced and at times stressful environment. * Reading prints. * Creating material estimates. * Sourcing special orders. * Excellent interpersonal and customer service skills. * Excellent sales and negotiation skills. * Excellent organizational skills and attention to detail. * Strong analytical and problem-solving skills. * Ability to function well in a high-paced and at times stressful environment. * Reading prints. * Creating material estimates. * Sourcing special orders. * Builds and maintains a network of sources from which to identify new sales leads. * Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs. * Demonstrates the functions and utility of products or services to customers based on their needs. * Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale. * Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest. * Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems. * Provides periodic territory sales forecasts.

THE DEPARTMENT: The eCommerce team is responsible for the customer's experience with Helzberg online, from initial impression through to successful order fulfillment, as well as the financial results from the channel. The primary objectives of the department include: * Direct sales, margin and profitability from transactions completed on Helzberg.com * Driving customers to stores for transactions after an initial research phase on the site * Customer satisfaction and Net Promoter Score with all aspects of the online experience The team works cross-functionally with Marketing, Merchandising, Store Operations, Customer Care, IT, others throughout the company, and external agencies/resources to develop successful strategies and execute programs. Helzberg's online business has been identified as the key growth engine for the company and growth in this area is integral to the company's continued success. POSITION SUMMARY: The eCommerce Digital Analyst will play a critical role in transforming data into strategic insights that drive online growth and optimize the site experience. This position will leverage tools like Google Analytics and Content Square to analyze customer behavior, conversion funnels, and site performance. While primarily a business-facing role, a strong technical understanding is critical-particularly in how the Data Layer and tagging integrity supports accurate data capture. Hands-on experience with A/B testing and a strong grasp of eCommerce KPIs are essential. PRINCIPAL ACCOUNTABILITIES: Analytics & Insights * Develop and deliver recurring and ad hoc performance reports focused on conversion drivers, traffic patterns, customer behavior, and funnel metrics. * Serve as the primary resource for Helzberg.com KPIs, pulling data from tools such as Google Analytics, ContentSquare, and internal dashboards. * Partner with eCommerce, UX, Marketing, and Merchandising to identify opportunities for improved customer engagement and sales performance. * Create and maintain dashboards and presentations that communicate key KPIs and behavioral insights to stakeholders and leadership. * Translate data into actionable recommendations that support strategic initiatives and business growth. Tagging, Governance & Testing * Ensure accurate data collection by validating tags, troubleshooting issues, and maintaining documentation-leveraging the Data Layer and collaborating closely with IT, QA teams, and third-party partners. * Manage tagging-related tickets and bug resolution with IT and third-party partners. * Support UAT (User Acceptance Testing) for new site features, enhancements, and fixes to validate proper data capture. A/B Testing & Optimization * Collaborate with E-Commerce, UX, Merchandising, and Marketing to ideate and prioritize A/B test opportunities based on data and observed friction points. * Recommend test variations and execution based upon heuristics, online comparative research, and industry best practices. * Support test planning, QA, execution, and post-test analysis to validate performance improvements and inform future optimization efforts. * Translate test outcomes into insights and recommendations that guide ongoing digital enhancements. SUPERVISORY RESPONSIBILITIES: The incumbent does not have any direct reports. QUALIFICATIONS: * Bachelor's degree in Marketing, Business, Statistics, Economics, or a related field. * 3-5 years of experience in digital analytics, preferably in a retail environment or eCommerce background. * Proficiency in digital analytics platforms (e.g., Google Analytics); experience with heatmapping/behavioral tools (e.g., ContentSquare); and experience with A/B testing platforms (e.g., Optimizely). * Working knowledge of data layers and tagging implementation. * Strong skills in Excel; experience with data visualization and BI tools (e.g., Tableau, Snowflake, BigQuery) is preferred. * Strong communicator with the ability to translate complex data into business insights. * Critical and strategic thinker; ability to understand all available information, synthesize, and communicate approaches and analysis clearly and concisely. * Excellent communication and collaboration abilities with internal teams and external vendors. * Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation, or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers. COMPETENCIES: Analytical Thinking, Customer Service Orientation, Integrity, Teamwork and Cooperation

THE DEPARTMENT: The Human Resource Department supports the people needs of Helzberg. Human Resources' primary mission is to attract and retain knowledgeable, professional and customer-centric associates who are highly engaged in business processes and work together in the spirit of family. The department is a collaborative team of professionals dedicated to creating strong partnerships with our internal customers to maximize the potential of our greatest asset - our people. We accomplish this by providing services, support, and guidance in the areas of Associate Relations, Benefits, Compensation, Human Resources Field Operations, Performance Management, Recruiting, Organizational Development and Assessment. POSITION SUMMARY: The Benefits Manager plans, develops, implements and administers the organization's benefit programs to meet workforce needs, provide the best benefit plans for the company's investment, allow the company to be competitive in recruiting and retaining top-performing associates, and to meet federal regulations and fiduciary responsibilities. This position develops and maintains working relationships with outside vendors/service providers to implement benefit programs and resolve customer service issues. The position will work closely with Finance to monitor budgeted expenses and make adjustments as needed. PRINCIPAL ACCOUNTABILITIES: * Manage all corporate benefit programs including plan design and administration, cost management, vendor and consultant management. Seek benefits that best match workforce needs and serve as retention tool for our Associates. * Stay informed of regulatory changes to ensure plan compliance. Inform DVP of upcoming regulatory changes and plans for implementation. * Keep abreast of changes in the industry in order to make plan enhancements aligned with the organization's culture and are competitive for recruiting and retaining quality associates. * Maintain benefits plans and processes in HRIS system, including system setup and configuration. * Develop and run reports as needed to support budgeting, billing and eligibility audits. Do data analysis as needed for cost projections. * Manage Associate benefit communications so that Associates have access to comprehensive, accurate information that meets federal regulations, while leveraging the variety of communication channels that are available. Ensure required communications are provided in an accurate, timely manner. * Ensure Plan Documents and Summary Plan Descriptions are updated and accessible via electronic and/or written media; make necessary amendments as needed. * Complete annual benefit budget and update budget forecasts throughout the year, monitor expenses, and identify cost-effective alternatives when possible. Review benefit plans regularly for cost/benefit analysis. * Prepare reports for annual non-discrimination testing and assist with annual audits (internal and external). * Partner with vendors to prepare and file annual form 5500 for both the health plans and 401K savings plan. * Ensure that Associates benefit inquiries are addressed promptly and courteously. Manage the solution of associate benefit problems within plan document guidelines and regulations to ensure compliance. SUPERVISORY RESPONSIBILITIES: This position has one direct report and will be responsible for the following: * Accomplish department objectives by directing and monitoring the work progress of direct report. * Provide coaching and guidance to direct report. * Set expectations, annual goals and provide required quarterly touch base meetings with direct report. QUALIFICATIONS: * Bachelor's degree in Human Resources, Business Administration, Finance or related area is required. CBP, PHR or SPHR preferred. * Five to seven years of Benefits experience to include experience with self-funded benefit plans, 401K plans, and ancillary benefit plans is required. * Previous supervisory experience preferred. * Knowledge of ERISA, qualified and non-qualified benefit plans, health and welfare plans, HIPAA, 401(k) non-discrimination testing, and related IRS and DOL regulations required. * Commitment to protect the confidentiality of associate and company information required. * Strong teamwork and collaboration skills required. * Strong decision making, analytical, problem-solving and negotiation skills required. * Advanced Database, HRIS, and Microsoft Office skills required, along with knowledge of report-writing tools. Workday experience preferred. * Strong communication skills with ability to interact, influence and align with all levels of the organization, both internal and external effectively. * Ability to handle multiple tasks and projects at a time, prioritizing workload effectively. * Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers. COMPETENCIES: Strategic Thinking & Problem-Solving, Achievement, Individual Leadership, Teamwork and Collaboration, Customer Focus

THE DEPARTMENT: The Customer Care Department manages all aspects of customer service for Helzberg Diamonds including support for Helzberg.com, stores, all social media platforms, special orders and the corporate office. The primary mission of the Customer Care Department is to be a sales channel that provides value-added customer support and enables the growth of our organization both offline and online. The department is a collaborative team of professionals dedicated to creating the best customer experience in the jewelry business. POSITION SUMMARY: The Director of Customer Care provides direct leadership to the Customer Care Department and social listening teams. This role is responsible for the customer experience delivered across customer care and for managing all social media listening channels protecting brand reputation/strategy along with engaging with people online in support of brand marketing. This position will handle all escalated issues that come through these channels. The position works directly with leadership from the E-Commerce team, store operations, the distribution center and external vendors to ensure a quality customer experience through this channel of Helzberg's business. PRINCIPAL ACCOUNTABILITIES: * Strategic Direction - Provide strategic and tactical direction to Customer Care Department to ensure effective delivery of quality service to customers. Ensure that decisions made have a long-term positive effect on the company's reputation and the customer's perception of Helzberg Diamonds. * Program Implementation - Lead in the development and implementation of systems, applications and programs to maximize productivity and provide efficient resolutions to customers. * Policy & Procedure Development - Establish and implement standards, policies and procedures for the organization. Serve as a customer advocate in working with all other corporate departments to proactively determine how to deal with potential issues. * Vendor Management - Manage selected vendor partners that augment the department including contract negotiations, monthly/quarterly business reviews, etc. * Analysis / Planning - Implement tools and metrics to measure effectiveness of the department and each individual. Develop and monitor reports to analyze data and communicate findings to the organization. * QA - Develop and manage processes to ensure a quality and consistent customer experience across the group, including but not limited to, scripting, call listening/grading, etc. * Other Duties as Assigned - Assume responsibility for additional projects or responsibilities as assigned to support the Customer Care Department. SUPERVISORY RESPONSIBILITIES: This position oversees all of the Customer Care associates and the social media listening team. This position will directly supervise the manager of customer care and will be responsible for the following: * Accomplish department objectives by directing and monitoring work progress of direct report. * Provide coaching and guidance to direct report. * Set expectations, annual goals and provide required quarterly touch base meetings with all direct report. QUALIFICATIONS: * Seven to ten years customer service or call center management. * Bachelor's degree in business management, public relations or psychology is nice to have. * Experience in a retail store environment or in employee relations is helpful. * Must have a customer service orientation with strong communication skills. * Strong Microsoft Office, Word, Excel, internet, and database application skills required, along with the ability to use report-writing tools. * Conflict resolution, problem-solving, and decision-making skills required, along with the ability to remain calm and patient when working with customers during highly-charged interactions. * Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers. COMPETENCIES: Leadership, Conceptual Thinking, Customer Service Orientation, Integrity, Relationship Building, Teamwork and Cooperation

Jewelers at Helzberg Diamonds are responsible for providing high-quality jewelry repair services to clients of designated stores in a timely fashion to support store sales and the five-star shopping experience. Key responsibilities include: * Contributing to the effective movement of client repairs while maintaining a level of quality and turn-around time acceptable to the client. * Ensures that gold stock, findings, and loose stones are properly maintained and accounted for by accurately completing paperwork and properly storing materials. * Properly spends supply expense dollars by maintaining adequate inventory levels without excess. * Contributes to maximizing the financial return of precious metal recoveries (hard scrap, filings, sweeps, vacuum bags, etc.) by following proper asset recovery procedures. * Adheres to all safety-related procedures to reduce the risk of accidents. * Ensures consistency in communicating repair information by assisting in training store associates concerning repair policies and procedures. The ideal candidate will possess: * Associate's degree or equivalent from two-year college or technical school, two to four years related experience or training, or equivalent combination of education and experience * Advanced knowledge of jeweler's tools, machinery and equipment required along with advanced jewelry repair knowledge * Ability to be a good decision maker with strong problem-solving skills required * Must be detail oriented * Strong communication skills * Must be able to work flexible hours including evenings, weekends and holidays

The Senior Designer (Brand/In-store) is responsible for the creation of visual concepts to communicate ideas that inspire and captivate Helzberg customers and prospective customers. Works in conjunction with the Marketing creative team in graphic development and layout supporting Helzberg's overall visual and graphic strategy according to the brand's standards and guidelines. Responsible for collaborating with cross-functional teams, translating business needs into solutions, and developing recommendations for innovation. PRINCIPAL ACCOUNTABILITIES: * Create and produce impactful creative ideas and executions that deliver and adhere to the Helzberg brand vision and brand standards while ensuring consistency. * Develop and lead design for Direct Mail, In-Store, OOH, Print Campaigns and Brand Identity. * Layout and Typography expert * Manage project flow and development with design, copy, and creates a clear hand off process with production. * Successfully use design skills and knowledge to create compelling themes, ideas and creative that is on brand, and meet or exceed business objectives. * Maintain brand and typographic consistency across all materials and channels. * Present design concepts for review and approval. * Digest and implement design feedback from multiple stakeholders. * Stay informed on the changing landscape of design, including trends, best practices, and new tools/technologies. * Develop and maintain trusted partnerships with peers, internal business teams and external agencies. SUPERVISORY RESPONSIBILITIES: The incumbent does not have any direct reports. QUALIFICATIONS: * Bachelor's degree in Design or related field and 8-10 years' experience as a designer in Catalog, Digital, and Print design, or a combination of education and experience required. * Retail design and marketing experience a must. * Typography master. * Layout specialist. * Illustration skills a plus. * Proficiency in Adobe InDesign, Photoshop and Illustrator using mac OS. Figma proficiency is a plus. * Experience working within a digital asset management workflow. * Detail oriented with the ability to multitask. * Ability to work collaboratively as part of a team in a fast-paced environment. * Excellent verbal and written communication skills. * Proven track record as a Lead Designer, with a deep understanding of design and awareness of current design and industry trends. * Adept in a variety of digital and print design executions. * Have a strong understanding of the latest design tools, trends, concepts, and technologies. * Hybrid schedule with predictable onsite attendance required one or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external colleagues. COMPETENCIES: Communication, Conceptual Thinking, Concern for Order and Quality, Flexibility, Integrity, Personal Accountability, Teamwork and Cooperation

THE DEPARTMENT: The Information Technology Department is responsible for the establishment and maintenance of a secure technology infrastructure to support the Product, People, Promotion, Place and Profit areas of Helzberg Diamonds. It accomplishes this through the design, development and deployment of automated systems to meet the information and process needs of each major line of business: human resources, merchandise, marketing, finance, stores, and E-Commerce. In addition to these lines of business applications, the IT organization is responsible for the collection and correlation of all company electronic information assets into an enterprise Data Warehouse which is used to support the overall analytical and reporting information needs of the business. POSITION SUMMARY: The Senior Salesforce Commerce Cloud Developer positions primary responsibility is to design and implement complex technical solutions as an experienced and independent part of Helzberg's Salesforce B2C Ecommerce development team. This position will partner with the Ecommerce Development Manager as well as internal and external stakeholders to define and execute the solutions to business initiatives. This includes deployment of updates, maintenance and security enhancements. This position is responsible for performing code reviews to ensure production-readiness of updates being deployed as well as coaching team members to adhere to development best-practices. The Ecommerce Development Team works with all departments within the SSC on issues that impact functionality and strategic direction of our Ecommerce site. Examples include working with our Corporate Systems Team to ensure interoperability of back-end systems with the site, Marketing for enabling personalization and customer data capture for insights and analysis, Merchandise and Credit for promotional capabilities and payment capture etc. PRINCIPAL ACCOUNTABILITIES: * Design, implement, and document complex technical solutions as an independent and experienced member of the Ecommerce Development team. * Provide mentorship and code reviews for Ecommerce development team, ensuring that software development best practices are understood and applied. * Partner with Ecommerce Development Manager to design, execute and enhance deployment processes & controls for software updates in Salesforce Commerce Cloud. * Maintain up-to-date knowledge of industry trends, SFCC updates and emerging technologies. * Implement third-party integrations and work with API's/RESTful web services to enhance site functionality. * Work with the Information Security Team to ensure security posture complies with industry standards. * Assess current development team practices and provide recommendations for process changes to drive efficiency. * Work directly with vendors and internal stakeholders to define, implement, and maintain solutions for critical business processes. * Troubleshoot, diagnose and provide recommendations for improving complex technical processes and systems. * Provide on-call night and weekend Ecommerce support as needed. SUPERVISORY RESPONSIBILITIES: This role will not have any supervisory responsibility QUALIFICATIONS: Education and Experience: * Bachelor's Degree in Computer Science or related field or comparable professional experience. * 4-7 years of experience developing and implementing technical solutions in the Salesforce ecosystem. * Experience developing technical solutions for Salesforce Commerce Cloud and other related technologies including OMS, PIM, Salesforce Marketing, Data & Service Cloud etc. * Salesforce B2C Commerce Cloud Developer Certification preferred. Skills and Abilities: * In-depth knowledge of Salesforce architecture (SFRA), data modeling and security best practices. * Customer advocacy and a passion for delivering the highest levels of Customer Service. * Excellent written and verbal communication skills. * Ability to communicate with technical and business personnel at all levels. * Strong analytical and problem solving skills. * Ability to document technical solutions and processes for a technical/non-technical audience. * Exceptional organizational skills, ability to handle multiple tasks, prioritize them and carry them out independently. * Excellent interpersonal and team skills with the ability to build working relationships with customers, management and staff. * High level of initiative, flexibility and ability to self-direct. * Strong attention to detail * Ability to consistently meet deadlines with accurate and detailed results. * Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers. Physical Demands: * Occasionally lift and/or move up to 25 pounds. * Must be able to work well under stress. COMPETENCIES: Analytical Thinking, Customer Service Orientation, Integrity, Teamwork and Cooperation

Assistant Managers at Helzberg Diamonds must demonstrate strong sales knowledge and training ability to assist the retail store in achieving sales goals. Assistant Managers take part in directing the daily retail operations of the store, while progressing through company training programs in preparation for a Store Manager position. Key responsibilities include: * Ability to generate sales to exceed personal sales goals * Ability to work as a team in a sales presentation to overcome customers objections and close additional sales * Develop selling skills in team members to achieve store goals * Providing first response to difficult associate and/or customer interactions in the Store Manager's absence * Ability to provide outstanding customer service to each and every Helzberg Diamonds' guest * Assist the Store Manager in recruiting top-performing associates Required Experience: 1 to 3 years Required Education: High School The ideal candidate will possess: * Proven history of selling in a commission environment * Ability to supervise others to achieve results * Superior communication skills * Flexibility to work with a variety of personalities * One to three years of jewelry retail experience * Bachelor's degree in business, marketing, retail management, or an equivalent combination of education and experience * Ability to relocate is a plus * Must be able to work a flexible work schedule including evenings, weekends, and holidays

DEPARTMENT: The Special Order department supports the products and needs of Helzberg Diamonds stores for jewelry not physically in the store. They also manage the processes, and vendors, for all special orders for Helzberg Diamonds. This includes store assortments, helzberg.com, custom jewelry, and call stones. The department is a collaborative team of professionals dedicated to creating the best customer experience and be a leader in Helzberg Diamonds' core values. POSITION SUMMARY: The Special Order Associate is responsible for supporting store special orders, vendor management, new program/product support, call stones, custom jewelry, and web orders. Supporting store special orders requires store interaction, vendor follow-up, creating/managing reports, managing service level agreements, pricing jewelry with margins, and customer interaction. This position works directly with the internal merchandising team, store associates and external vendors to ensure timely and accurate completion of special orders and store fulfilled web orders. This position is primarily remote; however, candidates must reside in the Kansas City area for occasional onsite meetings and company events. PRINCIPAL ACCOUNTABILITIES: * Special Order Process - Gather information and process special orders for our stores and/or customers. Track special orders and follow up with vendors to ensure accurate and timely delivery of merchandise. * Call Stones - Support the call stone program working with vendors and stores on securing diamonds for client appointments. * Custom Jewelry - Working with stores, and Customer Care, associates on unique items to be made specific for customers This includes qualifying, gathering information, vendor partnership, providing renders, creation, and pricing the product. * Product Information - Answer store requests pertaining to product information and assist Customer Care Associates in resolving customer issues related to special orders. * Vendor Management - Manage purchase orders from vendors ensuring timely delivery and processes are met based on contract SLA's. * PO Management - Ensure PO's flow through to vendors and confirm PO's supporting billing/inventory. * SKU Creation - Create new product SKU's according to Helzberg Diamonds requirements including product description and pricing. * Ecommerce Support - Work closely with Ecommerce and Customer Care on products ordered on helzberg.com, including new product/vendor launches. * Other Duties - Assume responsibility for additional projects or responsibilities as assigned to support the Special Order Department. SUPERVISORY RESPONSIBILITIES: The incumbent does not have any direct reports. QUALIFICATIONS: * Associate degree in Retail Management or Business Administration preferred. * This position is primarily remote; however, candidates must reside in the Kansas City area for occasional onsite meetings and company events. * One to three years of experience in retail or customer service required, or an equivalent combination of education and experience. * GIA certification or jewelry experience is preferred. * Strong communication skills and the ability to use desktop software (Email, Excel, Word) are required. * Must have the ability to solve problems, perform general math, demonstrate good customer service, and resolve customer conflicts. COMPETENCIES: Collaboration, Communication, Customer Service Orientation, Concern for Order and Quality, Integrity, Personal Accountability

unless instructed by Helzberg Diamonds.

THE DEPARTMENT: Annually, over 1.5 million pieces of new merchandise (over $500 million retail) is processed by the Distribution Center where it is received, checked for quality assurance, picked, billed and shipped to the stores on a daily basis. Distribution also processes over 150,000 pieces (over $40 million retail) of recalled merchandise that is returned to the manufacturing vendor or returned to the vault for replenishment. The Distribution department is located in a secluded and extremely high-security, metal-free area, and associates must pass through a metal detector when entering or leaving the department. POSITION SUMMARY: The Quality Assurance Associate performs in-depth evaluations of all incoming merchandise shipments from manufacturers to ensure the consistency of merchandise quality and eliminate defective product prior to retail sale. The incumbent consistently provides a high degree of inventory control and ledger accuracy, minimizing merchandise losses. This position will have working relationships that include interfacing with the Merchandise department, Accounts Payable department and vendors to identify and solve receiving and invoice problems. PRINCIPAL ACCOUNTABILITIES: * Evaluate merchandise and identify initial defects, design flaws and product failures, return failures to vendor with appropriate defective designations via debit memo and communicate and resolve defective issues and design flaws with vendors, merchants or team members when appropriate. * Verify the accuracy of vendor shipments, invoicing and accept appropriate merchandise into inventory. * Process store to warehouse transfers for replenishment, restock and redistribution and ensure the timely and accurate processing of merchandise recalls. * Perform various duties for other work groups in the Distribution Center as needed to support a dynamic and fluid team that contributes to the company mission and strategies. SUPERVISORY RESPONSIBILITIES: This position does not directly supervise any staff. QUALIFICATIONS: * High school diploma * At least one year of jewelry merchandise or quality assurance experience preferred. * Knowledge of quality control preferred. * Knowledge of jewelry manufacturing techniques and diamond and colored stone properties and qualities preferred. * Strong PC, communication and organizational skills required. * Ability to be very accurate and detail-oriented, and to meet deadlines and quotas required. * Regular predictable onsite attendance required five days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers. COMPETENCIES: Analytical Thinking, Communication, Customer Service Orientation, Flexibility, Integrity, Personal Accountability, Teamwork and Cooperation

Retail Sales Associates at Helzberg Diamonds are responsible for consistently achieving individual sales goals to support the store's sales and profit objectives, while providing superior customer service. Key responsibilities include: * Ability to generate sales to exceed personal sales goals * Provide features and benefits of extended warranties to increase sales * Create business through various methods of clienteling * Provide a compelling sales presentation based on our sales training * Ability to work as a team in a sales presentation to overcome customers objections and close additional sales * Demonstrate outstanding customer service to each and every Helzberg Diamonds' guest * Participate in all areas of store's operation including merchandising, displays, and maintenance Required Experience: 1 to 3 years Required Education: High School The ideal candidate will possess: * Proven history of selling in a commission environment * Superior communication skills * High internal motivation * Flexibility to work with a variety of personalities * One to three years of jewelry retail experience * High school diploma or equivalent * Must be able to work a flexible work schedule including evenings, weekends, and holidays

Assistant Managers at Helzberg Diamonds must demonstrate strong sales knowledge and training ability to assist the retail store in achieving sales goals. Assistant Managers take part in directing the daily retail operations of the store, while progressing through company training programs in preparation for a Store Manager position. Key responsibilities include: * Ability to generate sales to exceed personal sales goals * Ability to work as a team in a sales presentation to overcome customers objections and close additional sales * Develop selling skills in team members to achieve store goals * Providing first response to difficult associate and/or customer interactions in the Store Manager's absence * Ability to provide outstanding customer service to each and every Helzberg Diamonds' guest * Assist the Store Manager in recruiting top-performing associates Required Experience: 1 to 3 years Required Education: High School The ideal candidate will possess: * Proven history of selling in a commission environment * Ability to supervise others to achieve results * Superior communication skills * Flexibility to work with a variety of personalities * One to three years of jewelry retail experience * Bachelor's degree in business, marketing, retail management, or an equivalent combination of education and experience * Ability to relocate is a plus * Must be able to work a flexible work schedule including evenings, weekends, and holidays

Retail Sales Associates at Helzberg Diamonds are responsible for consistently achieving individual sales goals to support the store's sales and profit objectives, while providing superior customer service. Key responsibilities include: * Ability to generate sales to exceed personal sales goals * Provide features and benefits of extended warranties to increase sales * Create business through various methods of clienteling * Provide a compelling sales presentation based on our sales training * Ability to work as a team in a sales presentation to overcome customers objections and close additional sales * Demonstrate outstanding customer service to each and every Helzberg Diamonds' guest * Participate in all areas of store's operation including merchandising, displays, and maintenance Required Experience: 1 to 3 years Required Education: High School The ideal candidate will possess: * Proven history of selling in a commission environment * Superior communication skills * High internal motivation * Flexibility to work with a variety of personalities * One to three years of jewelry retail experience * High school diploma or equivalent * Must be able to work a flexible work schedule including evenings, weekends, and holidays

Retail Sales Associates at Helzberg Diamonds are responsible for consistently achieving individual sales goals to support the store's sales and profit objectives, while providing superior customer service. Key responsibilities include: * Ability to generate sales to exceed personal sales goals * Provide features and benefits of extended warranties to increase sales * Create business through various methods of clienteling * Provide a compelling sales presentation based on our sales training * Ability to work as a team in a sales presentation to overcome customers objections and close additional sales * Demonstrate outstanding customer service to each and every Helzberg Diamonds' guest * Participate in all areas of store's operation including merchandising, displays, and maintenance Required Experience: 1 to 3 years Required Education: High School The ideal candidate will possess: * Proven history of selling in a commission environment * Superior communication skills * High internal motivation * Flexibility to work with a variety of personalities * One to three years of jewelry retail experience * High school diploma or equivalent * Must be able to work a flexible work schedule including evenings, weekends, and holidays

Retail Sales Associates at Helzberg Diamonds are responsible for consistently achieving individual sales goals to support the store's sales and profit objectives, while providing superior customer service. Key responsibilities include: * Ability to generate sales to exceed personal sales goals * Provide features and benefits of extended warranties to increase sales * Create business through various methods of clienteling * Provide a compelling sales presentation based on our sales training * Ability to work as a team in a sales presentation to overcome customers objections and close additional sales * Demonstrate outstanding customer service to each and every Helzberg Diamonds' guest * Participate in all areas of store's operation including merchandising, displays, and maintenance Required Experience: 1 to 3 years Required Education: High School The ideal candidate will possess: * Proven history of selling in a commission environment * Superior communication skills * High internal motivation * Flexibility to work with a variety of personalities * One to three years of jewelry retail experience * High school diploma or equivalent * Must be able to work a flexible work schedule including evenings, weekends, and holidays