Automotive Service Advisor jobs at Hendrick Automotive Group - 2354 jobs

What We're Looking For Are you ready to enter the fast lane? Do you enjoy working in a fast past environment with a passion for customer service? Battleground Kia is seeking Service Advisor's to help expand our growing Service department. As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well versed in product offerings, inventory needs, technician scheduling and customer service. ABOUT US At Battleground Kia we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Battleground Kia is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. What We Offer 401(K) Paid Holidays Paid Vacation Health, Dental and Vision insurance at group rates Basic Life Insurance Accident and Critical Illness insurance Growth opportunities Competitive pay plans Responsibilities Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensures that the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently Qualifications Must hold a high school diploma or equivalent Excellent customer service skills Basic Computer skills Positive, friendly attitude, along with a customer service mentality Enjoy working in a fast paced environment Excellent oral and written communication skills Team player Must have a valid driver's license Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Ensure that customers receive prompt, courteous, and effective service Serve as a liaison between technicians and customers Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Prioritize required services Ensure customer has a positive dealership experience Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Spend quality time building relationships with the customers Qualifications Job Qualifications: 2 years automotive experience, as well as a technical background, and typically have been in the business for 5 years or more Strong customer service skills needed 5 day work week Strong communication skills to deal with customers, employees and vendors Problem solver Must have strong references and proven CSI results Must have computer proficiency, Reynolds & Reynolds a plus Valid Drivers License and clean driving record Must consent to and pass a drug/background screen Professional appearance required Positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement

Suntrup Auto is GROWING and we are seeking a dedicated and customer-focused Automotive Service Advisor to join our team in St. Peters, MO. In this role, you will serve as the primary point of contact between our customers and the service department, ensuring exceptional service delivery and customer satisfaction. This is an awesome opportunity to join a growing service department. The owner is engaged and understands the importance of the Fixed Operations Department and is willing to do whatever it takes to make sure we succeed. We have a shop full of great technicians that show up everyday ready and willing to work. We need a superstar advisor that can keep them fed and turning time. If that is YOU DON'T HESITATE TO SEND IN YOUR RESUME TODAY!!! Responsibilities Greet customers and listen to their automotive service needs. Provide accurate estimates for service and repair costs. Coordinate with technicians to ensure timely service completion. Communicate effectively with customers regarding the status of their vehicles. Maintain detailed records of services and customer interactions. Follow up with customers post-service to ensure satisfaction and foster repeat business. Requirements MUST HAVE PREVIOUS EXPERIENCE AS A SERVICE ADVISOR IN DEALERSHIP SETTING. Experience with CDK and Xtime. Strong communication and interpersonal skills. Ability to explain technical information clearly to customers. Excellent organizational and time-management abilities. Familiarity with automotive service software is a plus. High school diploma or equivalent; additional certification in automotive service is advantageous. Benefits Competitive salary ranging from $80,000 to $120,000 per year. Union Health, dental, and vision insurance plans. Union Pension Plan 401(k) retirement savings plan with company match. NO WEEKENDS Monday-Friday Paid time off and holiday pay. Opportunities for career growth and development within Suntrup Auto. About the Company Suntrup Auto is a trusted name in the automotive industry, known for quality service and customer satisfaction. Located in St. Peters, MO, we pride ourselves on our commitment to excellence and fostering a positive work environment where employees can thrive. ```

Job Description Suntrup Auto is GROWING and we are seeking a dedicated and customer-focused Automotive Service Advisor to join our team in St. Peters, MO. In this role, you will serve as the primary point of contact between our customers and the service department, ensuring exceptional service delivery and customer satisfaction. This is an awesome opportunity to join a growing service department. The owner is engaged and understands the importance of the Fixed Operations Department and is willing to do whatever it takes to make sure we succeed. We have a shop full of great technicians that show up everyday ready and willing to work. We need a superstar advisor that can keep them fed and turning time. If that is YOU DON'T HESITATE TO SEND IN YOUR RESUME TODAY!!! Responsibilities Greet customers and listen to their automotive service needs. Provide accurate estimates for service and repair costs. Coordinate with technicians to ensure timely service completion. Communicate effectively with customers regarding the status of their vehicles. Maintain detailed records of services and customer interactions. Follow up with customers post-service to ensure satisfaction and foster repeat business. Requirements MUST HAVE PREVIOUS EXPERIENCE AS A SERVICE ADVISOR IN DEALERSHIP SETTING. Experience with CDK and Xtime. Strong communication and interpersonal skills. Ability to explain technical information clearly to customers. Excellent organizational and time-management abilities. Familiarity with automotive service software is a plus. High school diploma or equivalent; additional certification in automotive service is advantageous. Benefits Competitive salary ranging from $80,000 to $120,000 per year. Union Health, dental, and vision insurance plans. Union Pension Plan 401(k) retirement savings plan with company match. NO WEEKENDS Monday-Friday Paid time off and holiday pay. Opportunities for career growth and development within Suntrup Auto. About the Company Suntrup Auto is a trusted name in the automotive industry, known for quality service and customer satisfaction. Located in St. Peters, MO, we pride ourselves on our commitment to excellence and fostering a positive work environment where employees can thrive. ```

Ensure that customers receive prompt, courteous, and effective service Serve as a liaison between technicians and customers Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Prioritize required services Ensure customer has a positive dealership experience Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Spend quality time building relationships with the customers Qualifications Job Qualifications: 2 years automotive experience, as well as a technical background, and typically have been in the business for 5 years or more Strong customer service skills needed Strong communication skills to deal with customers, employees and vendors Must have strong references and proven CSI results Must have computer proficiency, Reynolds & Reynolds a plus Valid Drivers License and clean driving record Must consent to and pass a drug/background screen Professional appearance required Positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement

$80k-$140k+ Yearly Earning Potential for Top Performers Yearly Accrued PTO Flexible Schedule Internal Advancement Opportunities Cash spiffs - based on performance Stonecrest Honda, a Hudson Automotive Company, is actively seeking Service Advisors to join our award-winning, high-volume service team. Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast. Why choose Stonecrest Honda and Hudson Automotive Group? Competitive Compensation ($80k-$140k+ Yearly Potential for Top Performers) Additional Manufacture Incentives/Bonuses Company Provided Training and Career Development Internal Advancement Opportunities Cash spiffs - based on performance Flexible Work Schedule (5-day Work Week, Alternating Saturdays) Previous Customer Service Experience Required Previous Service/Sales Experience Preferred Other Benefits we offer: Medical, Dental, Vision Insurance Life Insurance 401k with match Paid Vacation/Holidays Accrued PTO Employee development through training and advancement opportunities Employee discounts on products & services Balanced work schedule Qualifications: Proven experience delivering a strong customer experience. Ability to successfully guide customers throughout the service process. Customer Relationship Management (CRM) Software Experience. Excellent communication skills. Strong amount of emotional intelligence. Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #T1

$70k-$120k+ Yearly Earning Potential for Top Performers Brand New State of the art Facilities UVeye Full Vehicle Imager and Established BDC Support Greensboro Honda, a Hudson Automotive Company, is actively seeking Experienced Automotive Service Advisors to join our award-winning, high-volume service team. Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast. Why choose Greensboro Honda and Hudson Automotive Group? Competitive Compensation ($70k-$120k+ Yearly Potential for Top Performers) Additional Manufacture Incentives/Bonuses Company Provided Training and Career Development UVeye Scanners provide drive-thru full vehicle imaging to support sales opportunities Established BDC to manage inbound customer communication Climate controlled Service Drive with brand new Advisor desks and computers Flexible Work Schedule (5-day Work Week, Alternating Saturdays) Previous Automotive Service Advisor Experience Required Other Benefits we offer: Medical, Dental, Vision Insurance Life Insurance 401k with match Paid Vacation/Holidays Accrued PTO Employee development through training and advancement opportunities Employee discounts on products & services Balanced work schedule Qualifications: Proven experience delivering a strong customer experience. Ability to successfully guide customers throughout the service process. Customer Relationship Management (CRM) Software Experience. Excellent communication skills. Strong amount of emotional intelligence. Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #T1

$80k-$100k+ Yearly Earning Potential for Top Performers Yearly Accrued PTO Prior Nissan/Infiniti Service Advisor Experience Preferred Greensboro Nissan, a Hudson Automotive Company, is actively seeking Experienced Service Advisors to join our award-winning, high-volume service team. Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast. Why choose Greensboro Nissan and Hudson Automotive Group? Competitive Compensation ($80k-$100k+ Yearly Potential for Top Performers) Additional Manufacture Incentives/Bonuses Company Provided Training and Career Development Internal Advancement Opportunities 5-day Work Week, Alternating Saturdays Previous Service Advisor Experience is Required Prior Nissan/Infiniti Service Advisor Experience Preferred Other Benefits we offer: Medical, Dental, Vision Insurance Life Insurance 401k with match Paid Vacation/Holidays Accrued PTO Employee development through training and advancement opportunities Employee discounts on products & services Balanced work schedule Qualifications: Proven experience delivering a strong customer experience. Ability to successfully guide customers throughout the service process. Customer Relationship Management (CRM) Software Experience. Excellent communication skills. Strong amount of emotional intelligence. Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #T1

We are seeking a motivated and customer-focused Automotive Service Advisor to join our team. The Service Advisor acts as the primary liaison between customers and our service department, ensuring that every customer receives exceptional service from start to finish. This role requires strong communication, organizational skills, and technical knowledge to effectively translate vehicle needs into understandable terms for customers while coordinating with technicians to deliver high-quality service. Key Responsibilities Greet customers promptly and professionally, establishing a welcoming and trustworthy environment. Listen to customer concerns, accurately document service requests, and provide repair/service recommendations. Communicate with technicians to determine necessary repairs, maintenance, and cost/time estimates. Present service estimates, explain recommended services, and obtain customer approval. Maintain strong product and service knowledge to answer questions and guide customers through decisions. Schedule service appointments and ensure timely workflow in the shop. Provide updates to customers throughout the repair process and notify them of any changes. Review completed work with customers, explain invoices, and handle payments. Build and maintain long-term customer relationships by delivering exceptional service. Ensure all documentation, records, and work orders are accurate and complete. Promote dealership/service specials and upsell additional services when appropriate. Qualifications & Skills High school diploma or equivalent required; additional training in automotive service a plus. Previous experience as a Service Advisor, Service Writer, or in automotive customer service preferred. Strong knowledge of automotive systems and services (or willingness to learn). Excellent communication, interpersonal, and problem-solving skills. Ability to explain technical information in a clear, customer-friendly manner. Proficiency in service management software and basic computer applications. Strong organizational skills with the ability to multitask in a fast-paced environment. A customer-first mindset with a focus on building trust and loyalty. Work Environment & Benefits Full-time position with opportunities for overtime during peak service periods. Competitive pay structure (base salary plus commission/bonuses). Benefits may include health insurance, retirement plans, paid time off, and employee discounts. Fast-paced, team-oriented work environment with opportunities for growth and advancement. Reports To: Cliff Christian Service Manager / Fixed Operations Manager

Job Description Automotive Service Advisor Columbia, MO Full Time, $40,000 BASE Salary & Bonus Structure Automotive Service Department Entry Level / Mid Level Automotive Customer Service Advisor We are a well-established AND growing, fast-paced, and forward-thinking auto repair shop in the beautiful Columbia area. We are looking for a Superhero Automotive Service Advisor to join our fun band of merry misfits, someone who "gets" it and who wants to change the auto repair world one car at a time, one customer at a time. Imagine working in an environment where all of your co-workers felt the same way. Where everyone fixes the problems they see, no one wants to be the weakest link, and they work hard to get better every single day. A place that invests in your growth and development, and wants to see you become the best version of yourself possible. Employee Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance Financial Education! Work Days: Monday to Friday No weekends! Duties of the Customer Service Advisor Include Building long-term relationships Sales and facilitating transactions Lead activities to keep customers coming back Supervise cost controls Customer Satisfaction Index evaluating and understanding processes - driving the results. Driving company culture and vision Building healthy relationships with all departments Maintain performance standards Drive Efficient and Profitable Sales Retain Shop Productivity Retain Customer satisfaction Customer Service Advisor Compensation and Benefits Guaranteed base pay plus bonus pay Heath / Medical / IRA Retirement plan Paid holidays Paid vacation Small-town living, Midwest values, a great place to raise a family Service Advisor Experience/Requirements Previous Sales Experience- Automotive Sales a Plus / Preferred Customer Service / Hospitality / Retail experience building long-term relationships Self-starter, friendly, and ready to work Positive attitude & eagerness to learn and grow Strong leader that understands the importance of strong relationships with their customers as well as co-workers Solid computer skills including typing Highly organized Ability to manage stress and multitask very well Excellent communication and interpersonal skills, both with customers and other members of your team Enjoy helping people and ensuring customer satisfaction Help support All-Star Automotive's Brand on social media platforms! Valid driver's license We are looking for people that are driven to be highly successful. People that take initiative, invest in their future and want to create opportunities for themselves and the people around them. In short, we are looking for people that care about themselves and others! So if you don't think this is a bunch of marketing BS, and if you're tired of the mediocrity all around you, we want to meet! We are taking applications for all positions and training is available for the right people. ᐧ Job Type: Full-time People with a criminal record are encouraged to apply Experience: Automotive Service Advising: 2 years (Required) Work Location: In person Powered by JazzHR I10Y9NAn1v

Columbia, MO Full Time, $40,000 BASE Salary & Bonus Structure Automotive Service Department Entry Level / Mid Level Automotive Customer Service Advisor We are a well-established AND growing, fast-paced, and forward-thinking auto repair shop in the beautiful Columbia area. We are looking for a Superhero Automotive Service Advisor to join our fun band of merry misfits, someone who "gets" it and who wants to change the auto repair world one car at a time, one customer at a time. Imagine working in an environment where all of your co-workers felt the same way. Where everyone fixes the problems they see, no one wants to be the weakest link, and they work hard to get better every single day. A place that invests in your growth and development, and wants to see you become the best version of yourself possible. Employee Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance Financial Education! Work Days: Monday to Friday No weekends! Duties of the Customer Service Advisor Include Building long-term relationships Sales and facilitating transactions Lead activities to keep customers coming back Supervise cost controls Customer Satisfaction Index evaluating and understanding processes - driving the results. Driving company culture and vision Building healthy relationships with all departments Maintain performance standards Drive Efficient and Profitable Sales Retain Shop Productivity Retain Customer satisfaction Customer Service Advisor Compensation and Benefits Guaranteed base pay plus bonus pay Heath / Medical / IRA Retirement plan Paid holidays Paid vacation Small-town living, Midwest values, a great place to raise a family Service Advisor Experience/Requirements Previous Sales Experience- Automotive Sales a Plus / Preferred Customer Service / Hospitality / Retail experience building long-term relationships Self-starter, friendly, and ready to work Positive attitude & eagerness to learn and grow Strong leader that understands the importance of strong relationships with their customers as well as co-workers Solid computer skills including typing Highly organized Ability to manage stress and multitask very well Excellent communication and interpersonal skills, both with customers and other members of your team Enjoy helping people and ensuring customer satisfaction Help support All-Star Automotive's Brand on social media platforms! Valid driver's license We are looking for people that are driven to be highly successful. People that take initiative, invest in their future and want to create opportunities for themselves and the people around them. In short, we are looking for people that care about themselves and others! So if you don't think this is a bunch of marketing BS, and if you're tired of the mediocrity all around you, we want to meet! We are taking applications for all positions and training is available for the right people. ᐧ Job Type: Full-time People with a criminal record are encouraged to apply Experience: Automotive Service Advising: 2 years (Required) Work Location: In person

Ensure that customers receive prompt, courteous, and effective service Serve as a liaison between technicians and customers Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Prioritize required services Ensure customer has a positive dealership experience Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Spend quality time building relationships with the customers Qualifications Job Qualifications: 2 years automotive experience, as well as a technical background, and typically have been in the business for 5 years or more Strong customer service skills needed 5 day work week Strong communication skills to deal with customers, employees and vendors Problem solver Must have strong references and proven CSI results Must have computer proficiency, Reynolds & Reynolds a plus Valid Drivers License and clean driving record Must consent to and pass a drug/background screen Professional appearance required Positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement

Ensure that customers receive prompt, courteous, and effective service Serve as a liaison between technicians and customers Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Prioritize required services Ensure customer has a positive dealership experience Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Spend quality time building relationships with the customers

Meade Tractor is always looking for dedicated employees who are ready to make a career of going above and beyond for our customers. We have a fantastic team and we're ready to add more employees who match our culture and passion. Since 2010, Meade Tractor has been providing outstanding products and service to the hard-working landowners, landscapers, farmers, and homeowners. As we grow, we'll need people ready to grow with us. Start your new journey today. We offer an excellent benefit package for you and your family. The Service Writer's objectives are to: Help manage service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Helps to attract, retain, and effectively engages department personnel. The Service Writer's responsibilities include: Manages the entire work order cycle process, generation through closing and invoicing for all work orders Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met Works with Service Manager to identify and execute continuous process improvements Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge Reviews work orders for completeness and accuracy prior to billing Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit Proactively seek and participate in available company‐sponsored training, in an effort to develop and advance knowledge base and skill set Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service Communicate effectively with parts and sales personnel to ensure seamless cooperation between departments. Ensure that company's reputation and image in the community is consistent with company Core Values. Experience, Education, Skills, and Knowledge: 3+ years' experience in Service Department operations preferred Ability to use standard desktop load applications such as Microsoft Office and internet-based functions Ability to write and speak effectively to individuals and groups Familiar with John Deere and competitive products Regular attendance and timeliness are essential to this position Ability to work extended hours and weekends as needed Excellent customer service skills High School Diploma or equivalent experience Monday - Friday 8am to 5pm | Saturday 8am to 12pm

Reliable Chevrolet Springfield is seeking a dedicated and skilled Service Advisor to join our team in Springfield, MO. This role requires a motivated individual who is passionate about automobiles and committed to delivering excellent customer service in a fast-paced automotive dealership environment. The ideal candidate will work rotating weekends (one Saturday per month, closed Sundays) and be integral to ensuring a seamless service experience for our customers. Responsibilities: Customer Service Excellence: Provide exceptional customer service by actively listening to customer concerns, addressing inquiries, and ensuring a seamless service experience. Vehicle Diagnostics: Work closely with customers to accurately identify vehicle issues, providing detailed explanations and repair recommendations. Service Coordination: Coordinate and schedule service appointments, ensuring efficient workflow in the service department. Collaborate with technicians to ensure the timely completion of repairs. Documentation: Maintain accurate records of customer interactions, vehicle service history, and repair orders. Ensure all paperwork is complete, detailed, and compliant with dealership standards. Upselling and Recommendations: Promote additional services and products based on customer needs, enhancing their vehicle's performance, safety, and longevity. Requirements: Experience: Previous experience as a Service Advisor in an automotive dealership is highly preferred. Communication Skills: Excellent verbal and written communication skills are essential. Ability to explain complex technical issues to customers in an understandable manner. Technical Knowledge: Basic understanding of automotive systems and components. ASE certification or similar technical credentials are a plus. Customer Focus: Strong customer-centric approach, with a commitment to providing the highest level of customer satisfaction. Team Player: Ability to work collaboratively with service technicians, parts department, and other colleagues to deliver exceptional service. Computer Proficiency: Proficient in using automotive service software and basic computer applications.

Job Description Reliable Chevrolet Springfield is seeking a dedicated and skilled Service Advisor to join our team in Springfield, MO. This role requires a motivated individual who is passionate about automobiles and committed to delivering excellent customer service in a fast-paced automotive dealership environment. The ideal candidate will work rotating weekends (one Saturday per month, closed Sundays) and be integral to ensuring a seamless service experience for our customers. Responsibilities: Customer Service Excellence: Provide exceptional customer service by actively listening to customer concerns, addressing inquiries, and ensuring a seamless service experience. Vehicle Diagnostics: Work closely with customers to accurately identify vehicle issues, providing detailed explanations and repair recommendations. Service Coordination: Coordinate and schedule service appointments, ensuring efficient workflow in the service department. Collaborate with technicians to ensure the timely completion of repairs. Documentation: Maintain accurate records of customer interactions, vehicle service history, and repair orders. Ensure all paperwork is complete, detailed, and compliant with dealership standards. Upselling and Recommendations: Promote additional services and products based on customer needs, enhancing their vehicle's performance, safety, and longevity. Requirements: Experience: Previous experience as a Service Advisor in an automotive dealership is highly preferred. Communication Skills: Excellent verbal and written communication skills are essential. Ability to explain complex technical issues to customers in an understandable manner. Technical Knowledge: Basic understanding of automotive systems and components. ASE certification or similar technical credentials are a plus. Customer Focus: Strong customer-centric approach, with a commitment to providing the highest level of customer satisfaction. Team Player: Ability to work collaboratively with service technicians, parts department, and other colleagues to deliver exceptional service. Computer Proficiency: Proficient in using automotive service software and basic computer applications.

We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry. Job Summary The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to the customers while providing an excellent customer service experience. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner. We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Vehicle Purchase Discounts Employee Discounts on Parts and Service Repairs Aggressive Employee Referral Program with Bonus Opportunities Responsibilities: Greet customer in a friendly and professional manner. Listen to customers' concerns and accurately document their vehicle issues. Manage service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and attentive service. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Distribute work between technicians according to store policy. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Satisfaction scores at or above company standards. Maintain good working relationships to foster positive employee relations. Comply with all company policies, procedures and safety standards. Other duties as assigned. Qualifications: Previous experience as a Service Advisor is a plus but not required. Good communication and customer service skills. Computer competency and basic math skills. Self-motivated with the ability to set and achieve targeted goals. Organizational and time management skills. Professional, well-groomed personal appearance. Strong record of positive customer satisfaction results. Clean driving record and valid driver's license. You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.

7102 - Raleigh - 8520 Glenwood Ave, Raleigh, North Carolina, 27612 CarMax, the way your career should be! Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes. Principle Duties and Responsibilities: Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction. Assist Service/Customer Operators with incoming service calls when needed. Accurately interview and document customer concerns. Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day). Create repair orders, and route work to technicians or mechanical associates. Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims. Consult with customers regarding needed repairs. Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. . Close and invoice repair orders. Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding. Collects service payments and manages cash including receiving and counting money. Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner. Job Specifications: Work requires ability to: Demonstrate exceptional interpersonal, communication, and customer service skills. Demonstrate exceptional telephone etiquette and active listening skills. Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. Meet or exceed CarMax guidelines for customer satisfaction. Read, interpret and transcribe data in order to maintain accurate records. Intermediate computer skills, including spreadsheet knowledge. Successfully work with associates in other departments within the store. Perform multiple duties in a high-energy, fast-paced working environment. Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone. Stay current in CarMax provided training in all areas of the Service process. Working Conditions: Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions. Requires walking or standing for extended periods of time. Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days. Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas. Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Description Scott Clark Honda has been serving the Southeast as one of the premier Honda dealers in the Carolinas. Our organization is focused on providing an excellent customer experience, a caring work environment, and a competitive and fun atmosphere. We believe our people are our most important asset. We are in need of Service Advisors to help our clients with their vehicle's maintenance and repair needs. As a Service Advisor, you will be responsible for identifying, selling, and documenting service, maintenance, and repair work for customers while delivering an excellent customer experience. This is a full-time position with regular and predictable attendance required. Scheduled shifts may include evening hours, weekends, and holidays. Customer Service Requirements: Genuine desire for our customers to feel valued and cared for throughout their vehicle service Able to prioritize and manage tasks according to a set process Precise attention to detail Disciplined and self-motivated Computer proficient Service Requirements: Participate fully in required training Ability to effectively present information and communicate one-on-one and in small group situations to customers and other employees Meet dealership's standards for repair and order production Automotive knowledge and experience a plus Maintaining Customer Satisfaction scores at or above company standards Effectively document service concerns and advise customer on necessary and suggested services Ability to accurately estimate service order pricing Experience with Reynolds and Reynolds or other service scheduling software a plus Professional appearance and strong communications skills Must have a valid driver's license with a clean driving record High school diploma or equivalent required, associate's degree or higher preferred How We Will Provide the Foundation for Your Success: Competitive Wages State-of-the art facilities with the latest equipment Opportunities for personal and professional growth 401(k) plan with company match Medical, dental, and vision insurance Paid time-off Associate discounts on vehicle purchases, parts and service