Henry County Medical Center jobs - 45 jobs

Provides complex administrative support in preparation and completion of all administrative duties and department projects. Responsible for various aspects of office operations including preparation of spreadsheets, charts, correspondence, scheduling meetings, managing calendars, maintaining office inventory, ordering supplies, taking minutes of meetings, sorting and distributing mail, responding to inquiries, triaging and routing calls, maintaining and updating contract database, assisting with new hire processing and other personnel related items. Position: Administrative Assistant, Remote Department: Denials Appeals Schedule: 24 Hours (Days) JOB REQUIREMENTS: EDUCATION: * Associate's degree (or equivalent) in Business Administration, Business Management (or related field) plus 3 years related experience. Will consider equivalent combination of formal education and experience, i.e. HS/GED plus 5 years related experience. Candidates with a Bachelor's degree must have at least 1 year of administrative or office experience. KNOWLEDGE AND SKILLS: * Superior verbal/written English communication skills, including excellent grammatical, editing and proofreading skills. * Highly proficiency with Microsoft Office applications (i.e. MS Word, Excel, Access, PowerPoint, Outlook) and web browsers. * Ability to work independently and exercise independent judgment * Excellent organizational skills, including strong attention to detail and the ability to manage time effectively. * Effective interpersonal skills to interact appropriately with all levels of staff and external contacts. * Strong problem solving skills. * Proven ability to maintain strict confidentiality of all personal/health sensitive information. Compensation Range: $19.95- $27.88 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Senior HR Business Analyst supports Human Resources operations by ensuring the accuracy of employee data, maintaining HR systems such as Workday and Kronos, and delivering timely workforce reports and analysis. This role enhances HR processes through data validation, reporting, and documentation. The Analyst works closely with HR team members, Systems Analytics, and Finance to ensure data consistency across platforms and to support initiatives that strengthen workforce planning, compliance, and the overall employee experience. Position: Senior HR Business Analyst Department: Human Resources Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Data Integrity & System Maintenance Maintain the accuracy and consistency of employee and organizational data within Workday and related HR systems Perform data audits, identify discrepancies, and execute corrections in accordance with HR and compliance standards Support personnel and organizational management updates, ensuring correct hierarchies, position structures, and reporting relationships Conduct routine security reviews to verify appropriate access to HR data Assist in maintaining documentation for data processes, reporting procedures, and system updates Reporting & Analytics Generate and maintain recurring HR reports and dashboards (headcount, turnover, demographics, compensation, and compliance) Develop ad-hoc reports as needed for leadership, audits, and compliance purposes. Analyze workforce data to identify trends, risks, and opportunities Support HR and Finance with data analysis for budgeting, compensation planning, and workforce forecasting Ensure data integrity and consistency between Workday and Kronos reporting outputs Create and deliver automated queried reports aligned with HR metrics and operational dashboard requirements. Process Improvement & Support Review and document HR processes; identify opportunities for efficiency or automation Assist with testing and validating HR process updates in Workday Support implementation of system enhancements or new HR tools Recommend improvements that enhance accuracy, efficiency, and user experience Cross-Functional Collaboration Partner with HR Business Partners and various organizational stakeholders to ensure consistent and accurate data flow between teams. Provide data and reporting support for compensation reviews, workforce planning, and compliance submissions Respond to HR data inquiries with professionalism and attention to confidentiality Participate in HR projects and initiatives involving data management, reporting, and process documentation (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required) JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: Bachelor's degree in human resources, Business Administration, or a related field (or equivalent work experience). Minimum 5 years of experience in HR data management, reporting, or HR operations. Experience with Workday required. KNOWLEDGE AND SKILLS: Proficiency in Microsoft Excel (pivot tables, formulas, and data analysis). Strong analytical, organizational, and problem-solving skills. Excellent written and verbal communication skills. Proven ability to manage multiple tasks while maintaining accuracy and confidentiality. Compensation Range: $72,500.00- $105,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Platform Engineer 2 is a key contributor within the Storage & Virtualization Team, responsible for supporting and evolving enterprise platforms into resilient solutions across multiple data centers and cloud environments. This role focuses on maintaining the stability, performance, and availability of existing infrastructure while actively learning and implementing advanced technologies. The Platform Engineer II performs system updates, provides end-user and operational support, proactively evaluates emerging tools and processes to identify and mitigate risks, and contributes to IT initiatives that enhance, modernize, and standardize enterprise platforms and applications. Position: Platform Engineer 2 - Storage Department: Tech Support Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Own and execute the planning of storage platform migrations to resilient on-premises cross-site deployments and cloud platforms. Develop and implement automation processes to improve infrastructure recovery and operational efficiency. Apply disaster recovery best practices, including virtual machine replication and snapshot technologies, to ensure reliable data protection and recovery. Plan, test, schedule, and coordinate system upgrades and platform modifications. Ensure compliance with organizational change management, security, and operational standards. Analyze, monitor, and maintain enterprise systems to ensure optimal performance and support workload requirements. Proactively identify incident trends and root causes, driving issues from identification through resolution. Perform metrics analysis and capacity planning to maintain a stable performance environment. Research, analyze, design, document, test, and implement solutions supporting the end-user workspace environment. Mitigate operational and security risk by following established vulnerability remediation standards. Maintain and optimize storage and virtualization technologies in collaboration with multiple infrastructure teams. Work independently with minimal supervision while contributing effectively within a collaborative team environment. Collaborate closely with project managers, technical leads, database administrators, and other stakeholders to ensure timely and budget-compliant project implementations. Participate in a scheduled on-call rotation to support enterprise platforms. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Bachelor's degree in computer science, Engineering, or related discipline; equivalent experience acceptable. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: AWS certifications are highly desired. EXPERIENCE: Education: B.S. in Computer Science, Information Systems, or related fields (or equivalent experience). Professional: 10+ years in systems engineering, planning, designing, and managing enterprise systems. KNOWLEDGE AND SKILLS: Storage Platforms: Expertise in managing Dell EMC storage systems (PowerMax, PowerStore, PowerScale, PowerProtect, Superna, Brocade). Data Management: Advanced NAS file management/alerting, data replication (Dell AppSync, PowerMax SnapVX), and Dell and Commvault enterprise backup management. Frameworks: Knowledge of ITIL processes (change, incident, problem management). Cloud: Familiarity with AWS and/or Azure. Soft Skills: Creative and analytical thinker with strong problem-solving abilities. Compensation Range: $90,500.00- $131,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Compensation Consultant serves as a strategic partner to the Executive Director of Compensation, leading efforts to design, implement, and refine compensation programs across BMCHS, with a primary focus on the health plan. The role is responsible for maintaining competitive and equitable pay structures, managing job architecture and leveling frameworks, and advancing compensation initiatives that support the organization's mission, philosophy, and long-term objectives. Position: Compensation Consultant Department: Human Resources Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Deliver comprehensive compensation consulting to different business units across the system. Provide guidance on pay decisions, policy and guidelines interpretation, and job evaluation, including the development of creative solutions for particular compensation-related programs. Assist in designing and developing new compensation structures and programs, while maintaining and updating existing pay programs. Lead and/or provide high-level support to health plan or system-wide projects independently. Review s and conduct job evaluations for new positions and/or positions with significant changes. Develop and deliver training programs for HR staff and others on compensation-related matters, such as the FLSA, s, and hiring guidelines. Provide assistance to ensure compliance throughout the system, including FLSA, Joint Commission, EEO-1, AAP Reporting, and OFCCP audits. Conducts ongoing research to understand industry and organization-specific issues; Maintains a current understanding of best practices in compensation and HR in general that will improve service delivery. Other duties as required. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: BA/BS degree required, preferably in Human Resources, Finance, or a related discipline. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: CCP - Preferred EXPERIENCE: 6-8 years of compensation experience, ideally within the healthcare industry and preferably in a health plan or similar organization. KNOWLEDGE AND SKILLS: Critical thinker successful in developing innovative solutions to moderately complex issues. Effective communication skills regarding compensation plans and presents information in an easy-to-understand manner. Ability to manage complex relationships in a positive and consultative manner. Excellent organizational and project management skills. Excellent problem-solving, analytical, and technical compensation skills Ability to train on matters related to area of expertise. Strong attention to detail and outstanding organizational skills. Compensation Range: $90,500.00- $131,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Department/Unit: Health Information Services Work Shift: Day (United States of America) Salary Range: $55,895.80 - $83,843.71 The Hospital Coder applies skills and knowledge of currently mandated coding and classification systems, and official resources to select the appropriate diagnostic and procedural codes (including applicable modifiers), and other codes representing healthcare services (including substances, equipment, supplies, or other items used in the provision of healthcare services). This position is responsible for selecting and sequencing the codes such that the organization receives the optimal reimbursement to which the facility is legally entitled, remembering that it is unethical and illegal to increase reimbursement by means that contradict requirements. Essential Duties and Responsibilities * Use a computerized encoding system to facilitate accurate coding. Sequence diagnoses and procedures by following the ICD-10-CM/PCS, CPT4, Uniform Hospital Discharge Data Set (UHDDS), Medicare, Medicaid and other fiscal intermediary guidelines. * Support the reporting of healthcare data elements (e.g. diagnoses and procedure codes, hospital acquired conditions, patient safety indicators) required for external reporting purposes (e.g. reimbursement, value based purchasing initiatives and other administrative uses, population health, quality and patient safety measurement, and research) completely and accurately, in accordance with regulatory and documentation standards and requirements, as well as all applicable official coding conventions, rules, and guidelines. * Query the provider (physician or other qualified healthcare practitioner), whether verbal or written, for clarification and/or additional documentation when there is conflicting, incomplete, or ambiguous information in the health record regarding a significant reportable condition or procedure or other reportable data element dependent on health record documentation (e.g. present on admission indicators). Advance coding knowledge and practice through continuing education, including but not limited to meeting continuing education requirements. * Demonstrate behavior that reflects integrity, shows a commitment to ethical and legal coding practices, and fosters trust in professional activities. * Advances coding knowledge and practice through continuing education, including but not limited to meeting continuing education requirements. * Utilizes official coding rules and guidelines apply the most accurate coding to represent that patient services on the hospital claim. * Comply with comprehensive internal coding policies and procedures that are consistent with requirements. * Attends coding meetings and roundtable sessions. * Participates in daily huddles and LEAN problem-solving activities. * Focused with no distractions while working and participating in meetings. * Ensures camera on while attending Teams calls. * Assists with organizing the shared drive for the medical coding department. * Other duties as assigned by manager. Qualifications * High School Diploma/G.E.D. - required * Prior experience in hospital medical coding - preferred * Prior experience with 3M 360 and EPIC system - preferred * Applicants must receive a score of 80% or above on assessment. Will consider new coders with a higher assessment score. (High proficiency) * Excellent computer skills, navigating multiple systems at once, troubleshooting. (High proficiency) * Must be able to work independently as position is fully remote. Maintain a remote coding work area that protects confidential health information. (High proficiency) * Excellent written and verbal communication skills. (High proficiency) * Knowledge of ICD-10-CM, and ICD-10-PCS or CPT-4 Coding classification system, depending on the position being hired for. (High proficiency) * Detail-oriented and efficient while maintaining productivity. * Coding certification / credential through AHIMA or AAPC and be in good standing. - required Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands * Standing - Occasionally * Walking - Occasionally * Sitting - Constantly * Lifting - Rarely * Carrying - Rarely * Pushing - Rarely * Pulling - Rarely * Climbing - Rarely * Balancing - Rarely * Stooping - Rarely * Kneeling - Rarely * Crouching - Rarely * Crawling - Rarely * Reaching - Rarely * Handling - Occasionally * Grasping - Occasionally * Feeling - Rarely * Talking - Frequently * Hearing - Frequently * Repetitive Motions - Frequently * Eye/Hand/Foot Coordination - Frequently Working Conditions * Extreme cold - Rarely * Extreme heat - Rarely * Humidity - Rarely * Wet - Rarely * Noise - Occasionally * Hazards - Rarely * Temperature Change - Rarely * Atmospheric Conditions - Rarely * Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Research Data Associate (Bi-lingual), Infectious Diseases Schedule: 40 hours per week, Hybrid (3-5 days on-site per week) ABOUT BMC: At Boston Medical Center (BMC), our diverse staff works together for one goal - to provide exceptional and equitable care to improve the health of the people of Boston. Our bold vision to transform health care is powered by our respect for our patients and our commitment to ensure everyone who comes through our doors has a positive experience. You'll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth and where you'll have the tools you need to take charge of your own practice environment. POSITION SUMMARY: The Research Data Associate (RDA) will support research studies and initiatives under the NIH-funded Massachusetts Community Engagement Alliance (MA-CEAL) Program. The RDA will coordinate administrative aspects of the study and will be responsible for coordinating their own travel arrangements to study sites. The RDA aids in analysis of qualitative data and supports the research team with the preparation of data and other reports. The RDA will interact with study subjects, research study coordinators, study investigators, community engagement specialists, work study students/interns and other research staff. The ideal candidate must be bilingual (Spanish/English). JOB RESPONSIBILITIES: Provides assistance in the development of reports, presentations, and data analysis. Assists in qualitative and quantitative data collection and provides feedback on study's progress. Recruits subjects to participate in the study by using approved methodologies. Schedules appointments of study participants; conducts reminder phone calls and/or sends mailouts. Conducts the enrollment of study participants, including explaining research procedures, and obtaining informed consent of subjects and/or their families. Attends off-site events for purposes of data collection, as needed. Events may be on evenings and/or weekends . Conducts qualitative interviews of study participants, employing best practices for qualitative data collection. Reviews the data collection forms for each enrollee for completion and quality; aids in data entry, ensuring timely and accurate entry. Works with translation service vendors to ensure timely and accurate translation of study materials and data, as needed. Conducts literature searches. Assists Investigators with manuscript and presentation preparation and research. ADMINISTRATIVE: Responsible for the administrative aspects of the research study, including: managing program records and handling communication needs of the program. Prepares and maintains Institutional Review Board (IRB) approvals and correspondence, including amendments and renewals as necessary. Performs office-related duties such as answering phones, picking up and delivering mail, ordering and distributing office supplies, handling faxes, scanning, filing, photocopying, collating materials, maintaining the update of policy manuals, etc. Obtains and distributes payment vouchers for participant reimbursements/participation and may provide assistance in the development of reports, presentations, and data analysis. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Bachelor's degree is required. Major in a field related to the research is preferred. EXPERIENCE: Prior experience in human subjects' research preferred. Experience in qualitative and quantitative data collection preferred. KNOWLEDGE AND SKILLS: Excellent English communication skills (oral and written). Bilingual (Spanish and English). The ideal candidate must be fluent in Spanish Cultural sensitivity and comfort with a wide range of social, racial and ethnic populations Organizational ability to perform multiple tasks efficiently and to prioritize duties. Proficiency with Microsoft Office applications including Word, Excel, and Access, PowerPoint, Outlook, database systems, and web browsers Ability to perform basic data management tasks (data entry, data cleaning, retrieval). Ability to perform basic data analysis and reporting (in words, numbers and graphics). Must have a productive and professional location to work remotely. JOB BENEFITS: Competitive pay Tuition reimbursement and tuition remission programs Highly subsidized medical, dental, and vision insurance options Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base especially for individuals pursuing careers in medicine or biomedical research. Pioneering Research: Engage in groundbreaking research projects that are driving the forefront of biomedical science. ABOUT THE DEPARTMENT: As the primary teaching hospital for Boston University Chobanian & Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn't dictate health. Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to ************************* or call ************ to let us know the nature of your request. Compensation Range: $43,000.00- $62,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Housing and Community Support Specialist Department: Elders Living at Home Schedule: Full Time Boston Medical Center's Living Well at Home Program (LWAH) provides high-quality housing case management services to support clients in obtaining and maintaining tenancy and living healthy lives in independent housing. Boston Medical Center and its affiliated providers and Community Health Centers serve tens of thousands of patients who face housing issues or are experiencing homelessness. New initiatives across the health system have led to the expansion of LWAH services, including the formation of a new Community Support Program for Homeless Individuals. As part of the LWAH team, the Housing and Community Support (HCS) Specialist will provide case management services to high-risk patients with behavioral health diagnoses who are experiencing long-term homelessness. As a trusted member of the community, the HCS Specialist will help patients access and obtain and stabilizing in independent housing. HCS Specialists are responsible for engaging and enrolling complex patients into services; providing advocacy and case management services; providing specialty services to support a member in becoming “housing-ready” and supporting patients in the process of identifying and obtaining housing opportunities; supporting the development of an interdisciplinary care plan based on identified patient needs; facilitating access to social service resources; monitoring the patient's progress; and problem-solving with patients to both accelerate and enhance access to housing and community-based supports. As part of an interdisciplinary team, the HCS Specialists provides community-based one-on-one support in collaboration with family, social supports, and their health care team, both pre- and post-tenancy. JOB REQUIREMENTS EDUCATION: Bachelor's degree in a behavioral health or related field OR Two years of relevant work experience OR Lived experience of homelessness or behavioral health conditions CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Driver's license and access to a car preferred. Will be required to complete community visits across Greater Boston region in a timely manner. EXPERIENCE: Minimum of 2 years prior healthcare, public health, or social services work in community-based setting Prior experience working with individuals experiencing homelessness preferred Prior experience working with individuals impacted by mental illness, substance use disorder, and/or chronic health conditions preferred KNOWLEDGE AND SKILLS: Basic knowledge of housing systems, and passion for serving individuals who are unhoused through a non-stigmatizing, patient-centered approach. Knowledge of community resources and healthcare systems commonly used by the patient population. Preference for individual with knowledge of Boston area resources specifically. Understanding of the social determinants of health impacting this patient population and importance in addressing them (housing, food insecurity, transportation, etc.). Outstanding interpersonal skills and ability to communicate in a courteous, pleasant, and professional manner with families and patients, staff, supervisors, and others. Ability to identify, communicate, and problem-solve issues in patient cases to improve overall care in support of patient goals. Ability to work both independently and as part of multi-disciplinary team. Demonstrated prudent judgement and professional presence and demeanor. Ability to adapt to changes in care delivery at local and systems level. Reliability, commitment to setting and meeting goals is a must. Exceptional organizational skills; ability to multi-task and prioritize tasks. Demonstrated oral and written English communication skills. Fluency in Haitian Creole or Spanish preferable. Understanding of how language, culture and socioeconomic circumstances affect health. Desire to work with diverse, multi-cultural and multi-lingual populations. Proficiency with Microsoft Office applications (i.e. MS Word, Excel, Access, Outlook) and web browsers. Proficiency with data entry and data tracking. SPECIAL WORKING CONDITIONS (Responsible for on-call, 24 hr. coverage, etc.): This role requires hybrid working conditions including community based outreach and home visits as well as office based work and some ability to complete work remotely at home. Compensation Range: $20.67- $29.81 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

This role supervises a team of four analysts supporting the Epic Hospital Billing application, ensuring reliable day-to-day operations, timely issue resolution, and strong collaboration with vendors and internal departments. The position leads troubleshooting, production support, and system maintenance, while proactively managing user concerns and communication with stakeholders. It also serves as a Team Lead for projects, overseeing planning, execution, testing, implementation, documentation, and ongoing support using standard project management practices, along with handling additional assigned duties as needed. Position: Team Lead - Epic Resolute (Hospital Billing) Department: Revenue Business Systems Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Provides supervision of a team of 4 analysts that provide day to day support of the Epic Hospital Billing application: Ensuring that support procedures are clearly documented and kept up to date Developing support practices that support high availability of systems while maximizing the capabilities of the system Providing on-call support if needed. Ability to identify, triage and resolve issues Performing routine system maintenance activities Maintaining good working relationship with vendors and vendor support personnel Collaborating with assigned departments to integrate ITS support work with efforts provided by local departments Facilitates resolution of application issues, user concerns or production support issues in a proactive manner. Manage the relationship between technical teams and departmental owners, outside vendors or service providers to assist in communicating production issues. Update ITS management as needed. Lead the troubleshooting efforts to identify production problems, develop corrective action approach, testing and implementation of that approach with the appropriate user involvement. Coordinate the development of systems or manual workarounds in the various business areas. Present solutions to ITS management and document issue resolution. Provide ongoing communication until resolution is reached Plans, manages and over-sees projects as the Team Lead, utilizing recognized project management methodology including activities such as: Development of a project summary including identification of scope and objectives Management and status reporting tools Feasibility and cost benefit studies Requirements definition (functional and/or technical) System testing/quality assurance Training Implementation Post-implementation/on-going support Project administrative activities Documentation Performs other duties as assigned or as necessary. EDUCATION: Associate's degree in Computer Science, Information Management or related field (or equivalent combination of formal education and experience). Bachelor's degree preferred. At least five years of information systems experience as a senior clinical/business analyst or project manager required. CERTIFICATION: At least 1 EPIC Certification required, HB preferred Compensation Range: $66,500.00- $96,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

is permanently remote. Qualified candidates must provide a stable internet connection and have a quiet and secure space that is free from interruptions to work from home The Patient Services Rep is responsible for handling inbound and outbound communications for up to 6 BMC ambulatory practices. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with patients resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management. They will document and relay patient information to the Practices as required by the Practice's Guidelines. Position: Patient Service Representative (Remote) Department: Ambulatory Call Center Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Essential Responsibilities: * The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. * Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills. * Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation. * Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment. * Provides accurate and detailed information and updates patients' records, using Epic * Provides detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging. * Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care. * Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient * Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, additional practices or other relevant training sessions, as directed by manager. * Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor. * Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience. General Duties and Standards * Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc. * Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and HIPAA and privacy rules, so that the best possible customer service and patient care may be provided. * Utilizes hospital's behavioral standards as the basis for decision making and to support the department and the hospital's mission and goals. * Follows established hospital infection control and safety procedures. * Other duties as needed. JOB REQUIREMENTS EDUCATION: * A minimum of a High School diploma/GED is required. KNOWLEDGE AND SKILLS: * Ability to explain complicated healthcare issues to patients with empathy and concern * Ability to empathize with and coach the patient in navigating the healthcare system * Effective interpersonal skills to with a diverse group of professional and personalities in a team environment * Excellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications * Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. * Strong computer skills and knowledge of Microsoft Office applications (Internet Explorer, MS Word, Excel & Outlook) * Ability to document work in a professional and efficient manner Compensation Range: $20.08- $22.61 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Senior Manager, Clinical Data Warehouse Research Department: Research - Support Services Schedule: 40 hours per week, Remote (must be able to work Eastern Standard Time business hours) The Senior Manager, Clinical Data Warehouse for Research (CDW-R), reporting to the Director of Research Analytics and Reporting, leads and manages an Operations Manager and a team of analysts responsible for high-quality, compliant, and efficient data extraction, provisioning, and reporting to support research initiatives. This role provides technical guidance in Structured Query Language (SQL) query development, implements and maintains data warehouse solutions, and ensures adherence to research and hospital data policies. The Clinical Data Warehouse Research consolidates data from a wide range of legacy and current clinical systems, including Epic, using SQL Server; and works to ensure secure, accurate, and reproducible data retrieval for investigators across the Health System. Proficiency in leveraging electronic medical record (EMR) data through Epic Clarity and Caboodle to extract, transform, and manage clinical research data is required. JOB RESPONSIBILITIES: Manage an Operations Manager and a team of analysts: Manage performance of direct reports and team as a whole, prioritize and assign workloads, allocate resources, conduct performance appraisals, discipline staff as needed Train and support analysts in Structured Query Language (SQL) query development, complex data extraction, and data provisioning, providing guidance on best practices, query optimization, and fostering skill development to ensure all datasets are accurate, high-quality, and compliant for research initiatives. Manage team performance and resources to oversee data warehouse extractions and data provisioning for the research community, translating complex data requests into clear, impactful datasets that support organizational goals. Design, develop, and implement data warehouse solutions, including views, stored procedures, and code blocks to access and transform large volumes of structured and semi-structured data. Facilitate project completion by coordinating communication, developing documentation and specifications, performing testing, and consulting with research and IT teams. Establish governance and prioritization processes for the Clinical Data Warehouse for Research (CDW-R), including overseeing timely responses to Privacy and Compliance data disclosure requests. Manage CDW-R user relationships, serving as the primary point of contact for escalated user issues and setting clear expectations regarding data extraction capacity, research regulations, governance, and timelines. Collaborate with enterprise stakeholders, including researchers, clinicians, IT, Analytics Infrastructure, Institutional Review Board (IRB), Human Research Protection Program (HRPP), Privacy, Legal, and Compliance teams, to implement solutions that improve data collection, quality, and accessibility. Provide guidance and technical support to teams on system interfacing, platform usage, and implementation of data warehouse strategies. Stay current with trends and best practices in data analytics, informatics, and research methodologies to enhance team capabilities and CDW-R platform performance. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: Bachelor's degree in computer science, Computer Information Systems, Applied Biostatistics, Public Health, Systems Improvement, Information Science, Research, or related field; and 5+ years of hands-on experience designing, writing, and optimizing complex Structured Query Language (SQL) queries, stored procedures, views, and code blocks within data warehouse or enterprise analytics environments, including performance tuning and query plan analysis. At least two years of the above experience must include working with clinical healthcare data and implementing and supporting enterprise-wide data warehouses. Or equivalent combination of education and experience. Experience leading initiatives to enhance workflows, optimize data-related processes, and improve operational efficiency Proficiency in leveraging electronic medical record (EMR) data through Epic Clarity and Caboodle to extract, transform, and manage clinical research data. PREFERRED EDUCATION AND EXPERIENCE: Master's degree Experience working in clinical research Experience supervising staff or project teams KNOWLEDGE, SKILLS & ABILITIES (KSAs): Ability in process development and system-level improvement, Skilled in developing processes or policies for data use and governance to ensure consistency, compliance, and data quality. Ability to supervise teams, providing guidance and mentorship to ensure work aligns with data standards and organizational goals. Adept at collaborating with scientific oversight committees to enhance the rigor, quality, and reproducibility of data-related processes. Advanced knowledge of enterprise-wide data warehouses, including design, integration, implementation, and optimization of large-scale datasets. Skilled in Structured Query Language (SQL) and at least one programming language (e.g., Python, R) for querying, transforming, and analyzing research data. Ability to implement and support data integrations and Application Programming Interfaces (APIs) within a Data as a Service (DaaS) environment to enhance research data accessibility. Expert knowledge of clinical data warehouses and research regulations JOB BENEFITS: Competitive pay Tuition reimbursement and tuition remission programs Highly subsidized medical, dental, and vision insurance options Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base. Pioneering Research: Engage in groundbreaking research projects that are driving the forefront of biomedical science. ABOUT THE DEPARTMENT: As the primary teaching hospital for Boston University Chobanian & Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn't dictate health. Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to ************************* or call ************ to let us know the nature of your request. Compensation Range: $104,000.00- $151,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Manager of Risk Adjustment Coding manages the day-to-day operations of the Risk Adjustment Coding Team. This position is responsible for the development, implementation and performance of workflows for auditing electronic medical records aimed at improving the health and well-being of patients and proper identification of Chronic Disease Conditions as well as working to create a unique data and reporting model to capture and optimize ICD-10 reporting to Payers to improve quality for our patients and reduce healthcare costs. The incumbent is a working Manager and determines the appropriate ICD10-CM diagnoses codes based on clinical documentation that follows the Official Guidelines for Coding and Reporting and Risk Adjustment guidelines for risk adjustment and Hierarchical Condition Categories (HCC). Risk adjustment coding relies on ICD-10-CM coding to assign risk scores to patients. Position: Manager, Risk Adjustment Coding Department: Clinical Documentation Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: In partnership with key stakeholders, supports management of oversight of Coders and continuously works to improve people, process, and technology across the function Works in partnership with Value Based Care Team to manage accurate and compliant coding practices, find opportunities for documentation improvement, optimize risk adjustment processes, and support revenue cycle management Applies knowledge of key business drivers and the factors that improve the Risk Score Management departmental performance and anticipates business and regulatory issues and trends to identify improvements Actively contributes to the strategic direction for Risk Coding and collaborates with internal and external partners to lead volume and ensure adherence to agree upon SLAs Communicates relevant changes in performance, market trends, health care delivery systems, and legislative initiatives impacting execution of team goals to team(s) Establishes KPIs for Risk Coding functions; ensures the implementation of action plans where performance is not meeting expectations Maintains current knowledge of regulatory and compliance changes impacting Risk Coding operations, and ensures all employees are appropriately educated Provides guidance and oversight for Risk Coding methodology, performance, and workflows Identifies and solves complex, operational, or cross-functional problems using the appropriate resources within or outside the department Facilitates projects and conversations within BMCHS to share and develop standard processes Develop and implement quality improvement initiatives, examples include; conducting regular audits, educating coders/clinicians, and monitoring KPIs for improvements Ensure compliance with all applicable Federal, State and/or County laws and regulations related to coding and documentation guidelines for Risk Adjustment. Conduct reviews for clinical indicators and query providers to capture the severity of illness of the patient. Measure Providers' performance on important aspects of care and service. Facilitates and coordinates reporting to leadership within the organization as requested Provides clear, concise and professional communication to varying audiences depending on the project and its goals. Supports the RA Team in a positive manner with emphasis on providing excellent service to all patients, providers, internal and external customers. Communicates to Manager and IT Department regarding defects identified in the reporting systems or data base, suggests performance improvement opportunities and tracks through completion to insure revenue capture. Demonstrates excellent time management, attends and contributes to required meetings. Demonstrates the ability to train new staff or provide ongoing education and training to existing staff along with regularly performing quality reviews and including feedback on opportunities for improvement to the Risk Coding team. Additional duties as required. Must adhere to all of BMC's RESPECT behavioral standards (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Associates degree required, Bachelor's degree preferred CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Coding Certification from American Academy of Professional Coders (AAPC) or American Health Information Management Association (AHIMA) is required. Certification may include Certified Risk Adjustment Coder (CRC) or Certified Professional Coder (CPC) and/or Certified Clinical Documentation Specialist- Outpatient or Certified Documentation Expert Outpatient (CDEO) Certified Coding Specialist (CCS), or Certified Coding Specialist Physician-Based (CCS-P), or a Certified Coding Associate (CCA), or Risk Adjustment Coder (RAC), or Registered Health Information Technician (RHIT), Registered Health Information Administrator (RHIA) required EXPERIENCE: Minimum of four (4) years progressive coding and/or coding leadership experience in Risk Adjustment Coding KNOWLEDGE AND SKILLS: Willing to work as a team - innovation and collaboration is a priority Experience with an Electronic Medical Record (EMR), EPIC preferred Knowledge of AHA coding guidelines and methodologies: HCC's and other RA methodologies, ICD-10-CM coding guidelines, Office of Inspector General (OIG) and Federal and State regulations Extensive knowledge of medical terminology, anatomy, and pathophysiology, pharmacology, and ancillary test results Strong organization and analytical thinking skills - detail oriented Proficient with Microsoft Office applications (Outlook, Word, Excel) Demonstrates critical thinking skills, able to assess, evaluate, and teach Self-motivated and able to work independently without close supervision Strong communication skills (interpersonal, verbal and written) Medical Record audits and review Familiarity with the external reporting aspects of healthcare Familiarity with the business aspects of healthcare, including prospective payment systems Proficient with computer applications (MS Office etc.), Excellent data entry skills Strong knowledge of health records, computerized billing and charging systems, Microsoft applications, data integrity, and processing techniques required. Excellent organizational skills, including ability to multi-task, prioritize essential tasks, follow-through and meet timelines. Ability to work with accuracy and attention to detail Ability to solve problems appropriately using job knowledge and current policies/procedures. Ability to work cooperatively with members of the healthcare delivery team and staff, ability to handle frequent interruptions and adapt to changes in workload and work schedule and to respond quickly to urgent requests. Must be able to maintain strict confidentiality of all personal/health sensitive information and ensure compliance of HIPAA rules and regulations. Compensation Range: $72,500.00- $105,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Department Clinical and Business Systems In addition to Technical Systems Analyst responsibilities, this position is responsible for oversight and management of small and medium sized projects and works closely with the senior Technical Analyst(s), ERP & Business Systems Team Lead and Manager to provide input and analysis for system selection, process improvement with recommendations for new technology and functionality implementation and champions adoption. Responsible for system and process design, configuration, development, and unit testing of medium complexity reports, interfaces, and system logic/pages/notifications/workflow/analytics/queries. Responsible for system documentation, testing planning and oversight of user testing, getting business approval, and gathering required documentation for change management. Works collaboratively with IS, ERP, and Business partner resources to ensure security, stability, regulatory compliance of assigned system(s) and optimal user experience. Hybrid position - Must be FL resident and able to work on-site daily as needed. * Looking for someone with report writing experience, SQL knowledge preferred. * Epic certified preferred. Required Qualifications * Require a bachelor's degree with a major in Computer Science and/or Information Systems. Relevant work experience can substitute on a year-for-year basis for the required degree. * Require minimum of three (3) years' experience in a multi-entity health care system, or large hospital, or managed care organization, or IT management consulting organization. - Require minimum of five (5) years of hands-on systems development, implementation, analysis, design, configuration, testing, and integration experience with applicable enterprise-wide application systems and pertinent programming languages/Graphical User Interface. - Require relational database understanding, and experience with data manipulation and conceptual knowledge of networks, servers and databases. Preferred Qualifications * Prefer demonstrated ability to provide excellent customer-focused and solution-oriented service. * Prefer demonstrated ability to document issue resolution, system functionality, test plans, test cases and requirements. * Prefer demonstrated professional (written and verbal) communication and presentation skills. * Prefer demonstrated analytical, collaborative, and leadership skills with innovative resolution to problems. * Prefer demonstrated experience with managing small and mid-size projects. Employment Screening Requirements As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. *********************************

Under the supervision of the Outpatient Pharmacy Manager and according to department policies, procedures, and guidelines, the outpatient/retail Technician III is responsible pharmacist/technician training as applicable; return to stock (RTS) and refill calls process maintenance; maintaining, accessing, improving, and control the efficiency of pharmacy automation devices; and other related duties for the purpose of providing high quality patient focused pharmacy services. Position: MMH Technician III Department: Pharmacy HUB Services Schedule: Full Time, No weekends ESSENTIAL RESPONSIBILITIES / DUTIES: Assists the pharmacist in providing effective, appropriate, and safe pharmacy services: Maintains appropriate records and documentation. Maintains all work environments in a clean and orderly fashion. Maintains good telephone communication skills. Ensures all work is checked by a pharmacist. Attends and participates in all appropriate department programs and committees. Remains informed by reading all department communications which includes maintaining a working knowledge of pharmacy protocol, policies and updated procedures. Reports to the pharmacist or their supervisor the finding of malfunctioning equipment, and unsafe working conditions. Maintains a high level of proficiency on systems/applications as related to the outpatient/retail operations; Script-Pro, Innovation-RobotX, RxSafe, PickPoint, QS/1-NRx, and RxASP/Dispill. Also, has above basic proficiency in Microsoft Excel, Power Point, Access, Word, etc. Performs all department required quality assurance responsibilities as assigned. Maintains own professional and specialized competency through continuing education. Ability to work independently. Conforms to hospital standards of conduct so that the best possible customer service and patient care may be provided: Maintains confidentiality at all times. Supports the service needs of the pharmacist relative to pharmacy services and maximized patient care outcomes. Provides performance improvement documentation, charts, etc. to support progress and efficiency relating to training programs, automation, systems, etc. Utilizes hospital's Values as the basis for decision making and to facilitate the division's hospital mission. Follows established hospital infection control and safety procedures. Reports to the pharmacist or his/her supervisor the finding of malfunctioning equipment. Must demonstrate annual proficiency to perform tasks relating to the systems and applications within the outpatient pharmacy department. Provides orientation and training for pharmacists, technicians, and students as assigned. As assigned will provide training to Pharmacy Technicians I and II. May be responsible for managing and growing employee prescription capture to meet monthly goals, annual growth and annual targets for the retail and specialty pharmacy population. Performs other duties and projects as needed such as lead QA projects, scheduling and others established by the department director as needed. JOB REQUIREMENTS EDUCATION: Requires a high school diploma or equivalent. Associate's Degree or Bachelor's Degree preferred. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Must be registered as a Pharmacy Technician with the Massachusetts Board of Pharmacy or have a Massachusetts Pharmacy Intern License. Certified Pharmacy Technician (CPhT) required from Pharmacy Tech Certification Board (PTCB) or Exam of Certified Pharmacy Techs (ex CPT). EXPERIENCE: Requires minimum of four years of related experience. KNOWLEDGE AND SKILLS: Requires excellent interpersonal skills, telephone communications skills and pharmaceutical calculation skills. Must be able perform at a high level in all aspects of outpatient pharmacy operations and must maintain competency in all areas of outpatient pharmacy. Compensation Range: $24.28- $35.10 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Under the direction of the Manager of Pre-Service Center, the Supervisor will direct the daily operations and personnel of the pre-registration and financial clearance functions for both the hospital, Boston Medical Center and medical group, Boston University Medical Group. Supervise the day to day operations of pre-registration and financial clearance, ensuring compliant patient interaction and timely and accurate workflow processes. Monitors performance and quality measures. The Supervisor has expert level knowledge in patient access, registration and scheduling processes, policies and procedures and an expansive understanding of Epic applications and system edits. Collaborates with all levels of the organization to ensure policies and procedures support both operational needs and service standards to support the organizational vision and mission. The Supervisor is self-directed and ensures projects and initiatives align with departmental goals and oversees development and implementation of best practice policies for Pre-Service Center operations, patient registration, and education/training. The Supervisor is responsible for assisting Pre-Service Center Leadership with quality and productivity assessments and training team members. Performs internal quality assessment reviews on internal processes to ensure compliance with policies and procedures. Monitor and ensure team members efficiently work accounts within EPIC, deliver an exceptional patience experience with each interaction and effectively leverage relevant tools for timely resolution resulting in appropriate reimbursement and data integrity. The Supervisor promotes continuous improvement of the overall performance of the team by proactively identifying problems and proposing solutions, and serving as a role model for customer service and team member engagement at all times. The Supervisor provides moderate level analytical support, leads middle level projects/campaigns and develop detailed resolution plans. The Supervisor creates a positive, constructive, and supportive relationship between revenue cycle colleagues and internal and external customers. Position: Pre-Service Center Registration Supervisor Department: Ambulatory Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Perform on-going quality assessments for the Pre-Service Center employees to ensure accurate completion of accounts being held due to EHR system edits and exceptional customer service is delivered with every interaction. Act as a Tier 1 support resource for the Pre-Service Center representatives for complicated scenarios and if/when compliance issues occur. Intervenes to handle sensitive patient issues or situations when a patient is not satisfied with a team member's response to a particular problem. Escalates problems to Pre-Service Center Manager when appropriate. Analyzes and monitors key performance metrics to effectively identify key trends, implement corrective actions and effectively communicating outcomes to senior management. Monitors the accuracy and build of Epic workflows and partners with Epic IT to implement system workflow changes. Develops and maintains process workflows, presentations or other educational material on correct patient registration and customer service processes. Leverages functionality of revenue cycle EPIC application to increase accuracy of the registration process, reduce denial rates and increase cash collections, through implementation of rules and edits. Uses data and reports to perform root cause analysis to identify areas of opportunities and recommend solutions to drive process improvement on the front end revenue cycle and collaborate with other revenue cycle teams to ensure successful implementation. Monitors daily performance including team member coaching, quality, speed, accuracy and customer service (both internal and external). Collaborates with cross-functional teams across Operations, Reimbursement, Compliance and Revenue Cycle to drive Patient Registration priorities. Participates as a team member on cross-functional project teams in support of moderate projects related to existing and new revenue initiatives to increase reimbursement and provides support for projects in which Revenue Cycle leadership and key stakeholders are involved. Effectively communicate issues and results via multiple media including in-person meetings, workgroups, verbal communication, email and presentations. Track Epic workqueue data metrics, and associated issues. Executes workflow processes to correctly identify deficiencies. Formally prepares and presents findings in an efficient and effective format to Pre-Service manager with recommendations on corrective actions. Helps to develop and mentor Pre-Service Center Representatives to ensure optimal performance and service delivery excellence. Personally provides staffing coverage when needed, effectively performing the duties and responsibilities of the position(s) he/she oversees. Serves as a patient registration subject matter expert to internal and external team members. Assists department leadership with administering corrective action to employees when necessary. Assists with the recruitment of team members by interviewing candidates and providing feedback to departmental leadership. Provides training and orientation to new team members. Contributes to colleague annual performance appraisals and competency assessments with measurable data and/or specific examples of performance. Utilize Hospital's Core Values as the basis for decision making and to facilitate hospital mission. Follow established hospital infection control and safety procedures. Perform other duties as needed and required. Must adhere to all of BMC's RESPECT behavioral standards. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Associates Degree in Business/Healthcare related field or equivalent work experience required. A Bachelor's degree in Business/Healthcare related field preferred. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: NAHAM's CHAA or CHAM certification preferred or must obtain within 12 months of employment. EXPERIENCE: Minimum 5 years' experience in the Revenue Cycle; Patient Access and/or Patient Financial Services and experience with hospital registration and scheduling systems required. 5-8 years of experience in a lead, supervisory or management role. KNOWLEDGE AND SKILLS: Technical Extensive working knowledge of patient access and how it relates to the Revenue Cycle and supporting applications to include but not limited to EPIC, Avaya, etc. Proven track record of successfully promoting quality, accuracy and exceptional customer service. Highly skilled experience and knowledge of Windows-based software required, including but not limited to Microsoft Outlook, Word, PowerPoint and Excel. Solid understanding of supervisory/managerial techniques and principles, in order to manage patient registration activities. Proficient skills to collect, organize and analyze data, produce actionable reports and recommend improvements and solutions. Leadership Experience mentoring and guiding team members whose focus is on patient registration and customer service initiatives, workflows and processes. Proven track record of success in improving revenue cycle performance and customer service. Demonstrated leadership skills, with ability to work with multi-departmental teams, peers and third party vendors. Demonstrated ability to set vision and motivate stakeholders to realize the vision. Solid understanding of business environment and operations. Experienced in auditing, training and communicating revenue cycle registration and scheduling regulations and concepts. Ability to lead cross-departmental and cross-functional team, and participate in the organization and execution of projects. Excellent oral and written communication skills. Ability to communicate effectively with both technical and non-technical people. Management Demonstrated leadership skills including project management, prioritization, team building, time management, customer service, and conflict resolution. Demonstrated ability to supervise all aspects of revenue cycle patient registration, access and scheduling operations in partnership with leadership. Ability to manage effectively across multiple tasks and projects under time and resource constraints. Ability to guide individuals and groups toward desired outcomes, setting high performance standards and delivering high quality services. Ability to lead a diverse group of team members, including managing through difficult situations, valuing differences, and leveraging strengths. Compensation Range: $49,500.00- $71,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Under the general direction of PFC Manager, the Quincy Outpatient Financial Counselor (OPFC) has a dual role to help vulnerable BMC patients to access healthcare coverage and to preserve and protect BMC revenue by securing payors to reduce uncompensated care. The Quincy OPFC serves as an advocate and navigator, assisting low-income, uninsured and underinsured patients apply for financial assistance programs and secure healthcare coverage. As a Certified Application Counselor, the Quincy OPFC will respond to call center inquires and manage self-pay patient work ques to identify and contact patients in need of financial counseling services. The Quincy OPFC will engage patients, by phone and/or in writing, to screen for eligibility and provide enrollment assistance to secure insurance coverage through MassHealth, Out of State Medicaid, HSN, or BMC's Charity Care Program. The Quincy OPFC is responsible for initiating new applications and assisting with program renewals; for educating patients about health insurance options and eligibility requirements; and for updating patient demographic information, opening financial trackers, and documenting all efforts made to assist patients in applying for insurance coverage. The Quincy OPFC will embody BMC's mission, vision, and values and follow policy and procedure regarding BMC's billing and collection practices and the Certified Application Counselor Designation Agreement between BMC and MassHealth. Position: Outpatient Financial Counselor Quincy Department: Financial Counseling Schedule: Part Time, 24 Hours M-W 8:30AM-5P U ESSENTIAL RESPONSIBILITIES / DUTIES: Demonstrates respectful personal conduct and utilizes AIDET when engaging patients and visitors. Completes MassHealth's curriculum for Certified Application Counselor and renews certification annually. Provides information about the full range of medical and dental insurance programs available through the Health Insurance Exchange (HIX). Interviews patients, in a language and manner best understood, to determine eligibility and communicate enrollment options and plan benefits for which patients qualify. Answers questions about Qualified Health Plans (QHP) and Qualified Dental Plans (QDP). Explains subsidized Qualified Health Plans available through premium tax credits or informs patients of expected out-of-pocket expenses, co-pays, and deductibles when applicable. Utilizes protected software programs to determine patient eligibility for MassHealth, Health Safety Net, ConnectorCare, and other insurance carriers and assists with enrollment process. Initiates communication with patients, by phone, mail, or email, , to initiate new applications or plan renewals for health insurance coverage. Informs patients of important deadlines, effective dates for coverage, and required documentation to determine eligibility. Scans MassHealth applications and supporting verification documents into HIX and patients' Epic record. Documents in Epic the status of all applications initiated by adding a financial tracker and recording actions taken and follow-up efforts required to complete and submit for processing. As requested, assists patients with enrolling in an ACO or changing selection of ACO, to ensure continued access to covered services. Provides voter registration information and registration assistance as needed; completes appropriate patient declination form for applicants as requested. Validates and updates active insurance coverage in the hospital registration and billing system on accounts with covered dates of service. Assists patients with billing questions or concerns. For patients deemed ineligible for financial assistance programs, provides information regarding self-pay discount and payment plan options. Collects and posts payments for balances related to self-pay, Ad-Hoc, and Flat Fee contracts in accordance with BMC policy and procedure for collection practices. Interacts with numerous departments to resolve insurance and billing questions e.g., Customer Service, Pharmacy, Social Service, Case Management, Patient Accounts ,Clinic Staff, Unit Nursing staff, professional billing etc. Provides pricing estimates for elective services, as requested, if patient is uninsured or if services are uncovered by payor. Understands and adheres to rules established by the BMC Credit and Collection Policy. Assists patients with confidential applications for protected services, adding account notes to notify others of the patient's protected status. Assists patients with medical hardship and confidential applications, obtaining and submitting verification documents and applicable medical bills required to apply and make a determination of eligibility. Responds to telephone calls in a courteous manner. Responds promptly to all inquiries from staff, patients, and general public. As needed, refers callers to other departments or resources deemed appropriate for resolution. Presents and interacts respectfully and professionally with BMC patients, visitors, and other team members; works cooperatively and respectfully with other departments and disciplines across the organization. Maintains daily written reports of work activity to document patient enrollments and outcomes; patient complaints and resolutions; patient declinations, etc. Demonstrates superior customer service standards. Participates in regular staff meetings and scheduled trainings to maintain required core competencies. Serves as a resource and subject matter expert regarding financial assistance programs. Provides education and advisement on health insurance options and enrollment requirements for other hospital departments, community health centers, community leaders and other personnel as needed. Under the direction of PFC Manager, assists with the orientation, including shadowing of new staff as assigned. Validates and/or updates demographic and income information in HIX portal for “known” patients with prior history of program eligibility. Validates patients' active insurance coverage and updates current plans in Epic. Collects and posts payments on accounts with outstanding balances. Maintains and closes Epic Cash Drawer and documents transactions in patients' financial trackers. Schedules tasks for Financial Counseling Enrollment Coordinators, (FCECs) to conduct patient follow-up on pending applications to ensure that required documents are obtained and applications are completed and submitted timely to secure retroactive coverage. Protects patient and family confidentiality. Performs other duties and tasks as assigned. JOB REQUIREMENTS EDUCATION: High School diploma with 3-5 years of strong customer service experience in healthcare or human services setting required; Bachelor's degree strongly preferred. Bilingual persons and persons with hospital and/or healthcare experience strongly preferred. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Must complete MassHealth's curriculum for Certified Application Counselor, (CAC) and maintain certification renewal annually. Individual must complete training and obtain CAC certification within 45 days of hire date. EXPERIENCE: Work experience to include 2-3 years of strong customer service experience, preferably in a healthcare or human services setting; Bachelor's degree strongly preferred. Bilingual persons and persons with hospital and/or healthcare experience strongly preferred. KNOWLEDGE AND SKILLS: Demonstrates professionalism, maturity, and confidence needed to work effectively in a diverse, multi-cultural, and decentralized environment. Displays strong, consistent communication skills, (oral and written), interpersonal skill, and record keeping skills. Demonstrates knowledge and understanding of eligibility criteria and application process for programs offered through MassHealth, Health Safety Net, ConnectorCare, and BMC's Charity Care Program. Displays strong organizational skills with ability to manage multiple tasks simultaneously; prioritize work assignments appropriately; and complete follow up task timely. Demonstrates strong work ethic and ability to meet performance goals for productivity and outcomes with minimal direct supervision. Demonstrates critical thinking and sound judgment in addressing and resolving barriers, issues, or concerns identified. Requires strong technical computer skills and proficiency in utilizing Epic and external database systems to research cases and successfully assist patients in securing active coverage. Displays exceptional customer skills and the ability to engage patients, family members, and team members respectfully, with empathy and cultural sensitivity. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

PATIENT POPULATION: The patient population served can be all patients, including geriatric, adult, adolescent, pediatric, and newborn. This also includes services which affect facility staff, physicians, visitors, vendors and the general public. POSITION SUMMARY: Reporting to the Director of Health Information Management/Utilization Management, the Patient Access Manager provides operational and strategic leadership for all patient access services - scheduling, pre-registration, insurance verification, eligibility, and registration while overseeing switchboard operations. This position ensures smooth, efficient front-end workflow, excellent patient and caller experiences, and compliance with regulatory and organizational standards. The Manager serves as the key link between patient access, switchboard operations, clinical areas, IT, and senior leadership, driving improvements in throughput, communication, and revenue cycle performance. Manager assists with Quality Control development and implementation within the Patient Access and Communication Departments. Ensures staffing levels are appropriate in the Patient Access and Communication areas and participates in call back and stand by as required. Will provide initial training for new employees and ongoing training and monitoring of current staff. Ensures that all staff in Patient Access and Communications demonstrates the ability to obtain and interpret information in terms of patient's needs. Acts as a resource for other departments performing access functions and provides feedback to those departments on performance opportunities. Works with the Director of Health Information Management/Utilization Review to develop and establish best practice standards to measure and monitor processes to meet key performance indicators. The participant integrates their department's services with the Hospital's primary functions and overall plan for care delivery and other departments. The participant develops and reviews house-wide and unit specific policies and where appropriate, coordinates policies with other primary functions and/or departments annually. The participant achieves and documents desired staffing to patient ratios within targeted goals. The participant determines the qualifications and competence of department personnel who provide patient care services and who are not licensed independent practitioners. The participant is involved directly and/or supports subordinate participation in the Employee Performance and Improvement process as measured by active participation in Quality Council activities annually, recommends capital equipment and physical space and resources appropriate to patient care needs and selects, orients, evaluates performance and competency of outside contractors and vendor services. Assumes 24-hour, seven day responsibility, authority and accountability for ensuring the department and all individuals in the department achieve the function's mission and service expectations for delivering appropriate care of patients. Must be able to work normal/scheduled working hours to include Holidays, call-backs, weeknights, weekends, and on-call. Agrees to participate, as directed, in emergencies and community disasters during scheduled and unscheduled hours. As a designated disaster service worker you are required to assist in times of need pursuant to the California Emergency Services Act. (Gov't. Code §§ 3100, 3102) Your position has been defined as exempt (Exempt employees are paid on a salary basis as their duties may include more complex tasks that require them to work inconsistent or longer hours on a weekly basis. Exempt salaried employees also may be obligated to work as many hours as required to fulfill their responsibilities.) therefore you may have the ability to work remote as long as your VP has given prior approval. In the event remote work is required 100% of the time or for a defined period of time for a medical accommodation, a full telework agreement must be completed and approved by both your VP and the President/CEO after remote work begins. Needs to recognize that they have an affirmative duty and responsibility for reporting perceived misconduct, including actual or potential violations of laws, regulations, policies, procedures, or this organization's standards/code of conduct. The employee shall work well under pressure, meet multiple and sometimes competing deadlines; and the incumbent shall at all times demonstrate cooperative behavior with colleagues and supervisors. EDUCATION/TRAINING/EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, the individual should have the knowledge and skills typically acquired through a high school education or equivalent experience. Bachelor's degree in healthcare administration, Business, or a related field preferred. Must have a minimum of three (3) years of progressive management experience in Pt. Access/Pt. Registration Department in a hospital-based setting. Previous management of switchboard communication department in a hospital-based setting highly desired. The individual must demonstrate working knowledge of Medicare, Medi-Cal , and HMO/PPO billing requirements. Knowledge of Title 22, EMTALA registration and patient access workflows, patient financial consent requirements, and hospital Conditions of Participation is also required. Strong organizational and leadership skills. Excellent communication, problem-solving, and interpersonal abilities. Ability to handle high-pressure situations calmly and professionally. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence if required. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages if required. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. To perform this job successfully, an individual should have working knowledge of PC based applications. Experience with medical information systems (Medi-tech preferred)." LICENSURE/CERTIFICATIONS: Licensure/Certification: Certified Healthcare Access Manager (CHAM) required within one year of hire. Responsibilities and Essential Functions: *Indicates Essential Function 1 * Direct Daily operations of patient access functions (registration, admissions, scheduling, insurance verification, pre-service eligibility) across hospital and outpatient settings. 2 * Oversee switchboard operations, ensuring timely handling of incoming calls, paging, operator-assisted communication, and emergency notifications. 3 Hire, train, coach, and mentor staff, supervisors, and leads across patient access and switchboard teams to build engagement and maintain high service levels. Ensure adequate staffing and cross-coverage for 24/7 operations where applicable. 4 Monitors registration accuracy, insurance verification, and switchboard call handling quality thorugh audits and reporting. Maintain accurate up-to-date on-call lists and paging protocols in compliance with organizational policies. 5 * Ensure adherence to HIPAA, EMTALA, CMS Conditions of Participation, and regulatory standards for both patient access and communications. 6 * Champion a culture of service excellence, ensuring compassionate, professional interactions for patients and callers. Acts as an escalation point for patient complaints, caller concerns, or urgent communication issues. 7 * Monitor and manage wait times (Qmatic or other systems), call abandonment rates, and paging response times to meet or exceed service-level expectations. 8 * Develop, monitor, and manage the operational budget for patient access and switchboard, including staffing, supplies, and contracted services. Participate in capital budgeting by identifying technology, equipment, or system upgrades needed to support operational excellence and preparing business cases for leadership approval. Prepare and present monthly operational, financial, and staffing dashboards for leadership review. 9 * Monitor financial performance, including point-of-service collections, registration related denials, and rework costs, implmenting corrective actions as needed. 10 * Collaborate with IT and Facilities teams to maintain reliable switchboard, paging and communication systems, including disaster recovery protocols. Partner with EHR and scheduling system administrators to optimize front-end workflows and reduce registration errors. Lead implementation of new techology platforms (automated call routing, self-scheduling tools) to improve efficiency and satisfaction.

Designs, develops, supports, and maintains the organization's systems infrastructure, including the implementation and design of hardware and software. Makes updates to system related installation documentation. Performs end-user support. Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop. Ensures a stable performance environment for the enterprise systems. Participates and leads various moderate to complex IT projects intended to continually improve/upgrade the enterprise servers. Experience working in EPIC systems required. Position: Systems Engineer II - Epic Department: Information Technology Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Experience in mission-critical enterprise server environments performing network engineering (hardware and software), and designing, planning, and implementing servers and infrastructure using the latest technology. Thorough understanding of distributed systems architecture and comprehensive knowledge of multiple technical disciplines. Excellent technical knowledge and aptitude in the areas of networks, network topologies, network file servers, applicable software, and troubleshooting techniques. Ability to solve enterprise server issues and to manage the performance and capacity of a LAN/WAN environment. Ability to effectively adapt to rapidly changing technology and apply it to business needs. Understanding of the enterprise business and business processes; knowledge of business unit functions and cross-group dependencies/relationships. Ability to anticipate user requirements and identify and resolve complex problems with minimal supervision; Ability to assess internal and external communication practices, anticipate future network requirements, and research and analyze emerging technologies. Build and configure Windows-based servers. Support digital transformation efforts Configure backup and monitoring on all servers as needed. Understanding the Microsoft security patch cycle and apply patches to servers as needed. Support Microsoft Office 365 Must be able to work independently with little to no daily supervision, is a team player and open to ideas and learning. Be able to modify storage, memory and network settings as appropriate. Server performance monitoring. Work with users to troubleshoot issues with performance, access and other administrative tasks. Able to communicate effectively across the organization. Take part in Change Control process. Take part in regular on-call rotation. Create and Post Documentation. 3rd Level end-user support. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Current Epic ECSA certification required Microsoft Certifications: MCSE highly desirable AWS Certifications: Cloud Practitioner, Associate or Professional level Architect highly desirable EXPERIENCE: Minimum of 4-7 years of related experience KNOWLEDGE AND SKILLS: Technical Skills: Hyperspace Web • Networking • Interconnect • System Pulse • Business Continuity Access • EPS • System Performance Analytics • My Chart • Care Everywhere • EpicCare Link • Hyperspace Client • Capacity Management • Scripting/Programming • VMware • Windows Server Management Demonstrated knowledge of the following technical knowledge/skills are preferred, including from among the following: Hardware: Dell Servers* OS: Windows 2016/2019/2022 * Microsoft AD/Azure AD * Microsoft O365 * Microsoft Exchange * Microsoft Defender * Microsoft ADFS * Mimecast * PowerShell Scripting * Microsoft Certificate Authority * Microsoft DHCP/DNS * Microsoft System Center * Automation Support * VMware Environment Experience * AWS * Strong customer service and communications skills Good judgment and analytical skills Strong follow-up and organizational skills Compensation Range: $83,000.00- $120,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The Contract Specialist is responsible for the lifecycle management of low to moderate risk vendor goods and services agreements, maintains applicable contract records, correspondence, and files, and monitors contracts for expiration taking action to amend, extend, or close-out as appropriate. Position: Contracts Specialist Department: Supply Chair Corp Procurement Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Handles routine or standard form contract agreements and related documentation in accordance with established contract policies and procedures; executes low to moderate risk contracts. Able to negotiate basic business terms in accordance with prescribed templates and guidelines. Reviews solicitations and prepares routine response for proposals, bids, and contract modifications. May prepare basic requests for proposal, information or quotation as directed. Prepares and administers routine correspondence, negotiation memoranda, and contract documentation to ensure timely and coordinated submittal. Prepares, organizes and maintains contract records and files to ensure business continuity and optimization of the contract lifecycle management and ERP systems. Documents contract performance and compliance where required, escalates non-conformance to leadership for follow up. Communicates contract policy and practice to internal business teams; ensures contract review, approval and execution in accordance with guidelines and policies. Assists internal or external business teams on issues and developments relative to assigned contracts. Coordinates with Supply Chain and Accounts Payable teams to rectify pricing discrepancies; ensures accurate and timely processing of vendor payments utilizing purchase orders. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Bachelor's degree or equivalent education and experience preferred CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Certification from National Contract Management Association (NCMA) or International Association for Contract and Commercial Management (IACCM) or similar credential preferred. EXPERIENCE: 1-3 years related business or contract experience KNOWLEDGE, SKILLS & ABILITIES (KSA): Strong written and verbal communication skills; detail oriented in all notes and documentation. Intermediate to advanced skill in use of Microsoft products including Word, Excel, PowerPoint, Forms, etc. Proficient using contract lifecycle management and ERP systems. Basic analytical skills necessary to make sound recommendations based on data. Able to develop accurate and precise summary information. Compensation Range: $50,500.00- $73,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

The role of a Cancer Registrar is to comply cancer registry operations as directed by Senior Cancer Registrar and in compliance with facility needs, State and Commission on Cancer requirements. The role of a Cancer Registrar is to comply cancer registry operations as directed by Senior Cancer Registrar and in compliance with facility needs, State and Commission on Cancer requirements. Remote work opportunity. Position: Cancer Registrar Department: Tumor Registry Schedule: Part Time JOB REQUIREMENTS EDUCATION: * Associate's degree (or equivalent combination of formal education and experience). * For candidates with an Associate's degree or coding program certificate, work requires 3 years minimum relevant healthcare experience. * For candidates with high school diploma, work requires at least 5 years relevant healthcare experience. CERTIFICATIONS, LICENSES, AND REGISTRATIONS: * Certified Tumor Registrar (CTR) through the National Cancer Registrars Association's (NCRA) Council. KNOWLEDGE AND SKILLS: * Knowledge of medical terminology and tumor registry coding principles (e.g. ICD-0, FORDS, SEER, etc.) * Extensive knowledge and advanced education of American college of Surgeons (ACoS) and Commission on Cancer (COC) accreditation standards * Previous registry management experience * Excellent written and oral communication skills * Proficient with Microsoft Word, Excel, PowerPoint. Proficient with Cancer Registry System (METRIQ or equivalent). * Demonstrate excellent organizational and communication skills. * Ability to work well independently and efficiently with strong attention to detail. * Manage time effectively and prioritize workload. * Understand and adhere to institutional confidentiality guidelines at all times. Compensation Range: $27.88- $40.38 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.