Service Support Specialist jobs at Herc Rentals

Guide customers through the appliance repair process with empathy and efficiency, making it as smooth and stress-free as possible. You'll coordinate timely repairs that restore comfort and confidence. If you're a skilled communicator who enjoys helping others and solving problems, join our team and make a meaningful difference every day. As a Service Support Specialist/ Repair Coordinator, you will: Assist customers with appliance repair requests via a variety of communication channels - phone, email, and text. Coordinate service for our customers with our in-home repair technicians or appropriate external service providers. Provide accurate and complete information regarding service options and terms of service, for both in and out-of-warranty products Document every customer interaction, including service requests, troubleshooting steps, and customer communications. Leverage your critical thinking skills to resolve technical issues, providing practical solutions to complex problems. To succeed as a Repair Coordinator, you'll: Demonstrate outstanding verbal and written communication skills, active listening, empathy, professionalism, and problem-solving skills Be a part of a team that is committed to meeting and exceeding customers' expectations. Be punctual and committed to excellent attendance Requirements: High school diploma or GED Previous call center or customer service-related experience is preferred Ability to work as a member of a cross-functional team Proficiency with technology, including Microsoft Office Strong typing skills, a minimum of 40 WPM Successful completion of pre-employment criminal background check and drug screening Hours and Location: Full-time, 8:30 am-5:00 pm, Monday through Friday Training hours are 7:30 am - 4:00 pm for the first two weeks On-site at our St Paul Corporate Office, near Dale Street and I-94 East Pay: $20.00 - $23.00 per hour + incentive plan of up to $140.00 bi-weekly, after 90 days. Plus $1500 hiring bonus! What's in it for you: Monthly training sessions on appliances and processes Career growth and employee personal/professional development Medical, Dental, and Vision Insurance Company-paid Short-term Disability 401k and Profit Sharing PTO and Paid Holidays Appliance discounts Company Overview: Warners' Stellian is the Midwest's retail appliance specialist. Family-owned and operated for more than 70 years. We provide an unmatched shopping experience with exceptional service at 14 great store locations. Core values: Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family. Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable, and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at ************.

Junior Program Manager (SAP) Since its establishment, TAWA Services, Inc. has been committed to providing exceptional service and support to the diverse Asian American communities. Leveraging our extensive network and global resources, we ensure timely and efficient delivery of quality goods across the United States. Our dedication to excellence and community underscores the vital role of service in enhancing everyday life. TAWA Services, Inc. invites you to be a part of our mission and team! Summary: As a Junior Program Manager (SAP), you will assist in the planning, coordination, and execution of SAP projects under the direction of the SAP Program Manager. You will work closely with cross-functional teams, stakeholders, and vendors to ensure projects are delivered on time, within scope, and within budget. This role requires a strong foundation in project management methodologies, excellent organizational skills, and an eagerness to grow within the SAP ecosystem. Responsibilities: Support the SAP Program Manager in coordinating and monitoring the execution of SAP implementation, upgrades, and enhancement projects. Assist in project planning activities including defining project scope, goals, timelines, and deliverables. Track project milestones and deliverables, prepare status reports, and help manage project documentation. Facilitate communication between project stakeholders, including business units, technical teams, and external vendors. Organize and schedule project meetings, document meeting minutes, and follow up on action items. Help identify project risks, issues, and dependencies, and support mitigation planning. Monitor and support change management activities related to SAP projects. Ensure compliance with internal standards, governance frameworks, and best practices in project execution. Maintain and update project tracking tools, including timelines, risk logs, and issue trackers. Participate in testing and training coordination for SAP modules, as needed. Perform other duties as assigned by management. Qualification: A Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. 1-3 years of experience in project coordination or junior project management, ideally in an IT or ERP environment. Bilingual proficiency in English/Mandarin is strongly preferred. Familiarity with SAP systems and modules (such as SAP S/4HANA, FICO, MM, SD). Understanding of project management methodologies (Waterfall, Agile, etc.). Proficiency in Microsoft Office tools, especially Excel, PowerPoint, and Project. Strong organizational, multitasking, and time management skills. Effective verbal and written communication skills. Detail-oriented with a proactive, solution-focused mindset. PMP, CAPM, or SAP-related certifications are a plus. Authorized to work in the United States without sponsorship. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. This job may require standing or walking for extended periods of time, lifting up to 25 pounds, and performing repetitive motions. Position Details: Employment Type: Full Time Location: 6338 Regio Ave, Buena Park, CA 90620 Benefits: Medical, Dental, Vision, and Life Insurance. 401 (k) Retirement Saving Plan with 4% Company Match. Long-Term Services Award. Employee Discount. Paid Time Off. Compensation: The pay range for this job starts at $70,000 per year. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location. Beware of Job Scams: We prioritize applicant safety at TAWA Services, Inc. Please exercise caution during your job search. Be wary of unsolicited offers, requests for personal information or upfront payments, poorly written s, unrealistic promises, and unprofessional communication. Research employers, verify job postings, and trust your instincts. Report any suspicious activity. For helpful guidance on identifying job scams, visit this link provided by the Indeed website: ************************************************************ Disclaimer: Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product. In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes. The Responsibilities A Support Associate (Stock) works within the store team to help achieve store sales and stock/inventory goals. The Support Associate partners with the management and sales team to ensure a seamless flow between front and back of house. This role should be well versed in standard operating procedures and provide customers with utmost customer service. Business Leader ● Demonstrate excellent knowledge of the product to support the brand goals ● Understand company tools, incentives & strategies to support meeting store sales goals ● Maintain all-areas back of house including stock organization, shipping/receiving, and supply orders per policy and procedure. ●Efficiently execute register functions and inventory transactions. People Leader ● Ensure effective communication between all team members ● Supports ways to keep the team motivated and engaged ● Contribute new & innovative ideas to support meeting business goals ● Participate in all training and development meetings. Operations Leader: ● Ensure all functions of the store are maintained to support a superior shopping-experiences ● Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork ●Support in areas of risk management, physical security, store cash control and inventory control. ● Participate in physical store inventories. ● Identify product concerns and communicate inventory needs to support the business goals ● Comply with all point of sale register policy and procedures Customer Focus: ● Support building meaningful relationships with clients through strong-interpersonal skills both in store and over the phone. ●Collaborate with all team members to support a superior shopping experience ● Ensure client needs are quickly and effectively met for overall customer satisfaction ● Uphold merchandise standards and maintain visual directive. ● Be present on and off the floor as a Theory Brand Ambassador The Essentials ● 1+ years' prior work experience in a client-centric, sales, support, or back of house environment. ● Dynamic interpersonal and communication skills, both verbal and written ● Independent work ethic, time management skills ● Computer skills to operate point of sale system, experiences with teamwork is a plus Salary: $18-$20/hour * *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply through our direct job posting.

We are looking for a full time cleaning aide for our offices in Miramar to perform general cleaning tasks like sweeping, mopping, and vacuuming floors; dusting and polishing surfaces; and emptying trash and recycling bins. Responsibilities also cover thorough cleaning and sanitizing of restrooms and kitchens, restocking supplies, and ensuring all areas are clean and presentable. Duties and responsibilities Floor care: Sweep, mop, and vacuum carpets and hard floors. Buff and polish hard floors as needed. Surface cleaning: Dust and wipe down all surfaces, including desks, tables, countertops, shelves, and cabinets. Restroom cleaning: Thoroughly clean and sanitize toilets, sinks, mirrors, and other surfaces. Restock supplies like toilet paper and paper towels. Kitchen/breakroom cleaning: Clean sinks, countertops, and appliances in kitchen areas. Waste management: Empty trash and recycling bins and replace liners. Sanitization: Disinfect high-touch surfaces such as doorknobs, light switches, and shared equipment. Equipment and supplies: Safely operate and maintain cleaning equipment. Keep cleaning supplies properly stored. Qualifications and skills Prior experience as a janitor or cleaner is often preferred. Strong attention to detail. Ability to work independently and manage time effectively. Physical stamina to perform tasks such as lifting and carrying equipment supplies and being on your feet for extended periods. Ability to follow instructions and safety protocols. Good communication skills.

JOIN US AND "CREATE YOUR VISION" ABOUT US S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the "critical link" that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper-fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world-class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation. Our success has compounded since the Company's humble beginnings in 1988 as a regional t-shirt distributor to a leading, multi-billion-dollar value-added distribution platform that drives market penetration for our suppliers while enabling growth, operations and fulfillment for a diverse range of customers across channels and business sizes. We strive to be the apparel distributor of choice while inspiring and fostering growth for customers, employees and suppliers through our core values of service, deep relationships, innovation, continuous improvement and accountability. ABOUT THE ROLE The IT Support Specialist is responsible for hands-on technical support, device deployment, and IT maintenance across corporate and warehouse environments. This role requires strong troubleshooting skills, familiarity with Microsoft 365 and endpoint management systems, and the ability to work independently in a fast-paced and dynamic setting. SCHEDULE Monday-Friday 8AM-5PM, Full-Time, Exempt HYBRID Schedule Available 220 Remington Blvd, Bolingbrook, IL WHAT YOU WILL DO * Diagnose and resolve IT issues for local and remote users. * Deploy, configure, and support PCs, printers, scanners, tablets, and other peripherals in warehouses and corporate offices. * Maintain and update hardware, operating systems, and application software. * Provide support for OneDrive, SharePoint, Teams, and other Microsoft 365 tools. * Provide advanced support for third-party and in-house software. * Manage user accounts in Microsoft Active Directory and Entra ID. * Manage and support devices enrolled in Microsoft Intune and Jamf. * Lead or assist in setup, teardown, and conversion projects at remote locations. * Support warehouse technology and automation systems. * Assist in IT asset management, including inventory tracking and reporting. * Track incidents and service requests in the IT ticketing system. * Document procedures and solutions in the internal knowledge base. WHAT WE'RE LOOKING FOR * Bachelor's degree in Computer Science or equivalent practical experience. * CompTIA A+ certification or equivalent. * Minimum of 5 years of hands-on technical support experience. * Strong IT diagnostic and troubleshooting skills. * Proficiency in the Microsoft 365 ecosystem. * Experience with networking concepts and troubleshooting. * Ability to work independently with minimal supervision. * Flexible, adaptable, and able to multitask in a fast-paced environment. * Self-motivated and proactive, with high attention to detail. * Positive attitude and strong team collaboration skills. * Strong verbal and written communication skills. * Willingness to travel occasionally, including overnight stays as required. * Participation in an on-call rotation to respond to critical off-hours incidents. * Able to lift 50 lbs. and perform tasks while standing for extended periods. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. Working Environment This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be provided to enable people with disabilities to perform the essential functions. Equal Opportunity Employer S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S. This job offer is contingent upon the completion of a satisfactory background check.

Job Title: Customer Service Desk Assistant Reports to: Front End Manager Function: To provide prompt and efficient service to the customer while contributing to the smooth operation of the customer service booth Provide prompt and courteous service to the customers according to company policies Operate the following equipment: cash register, fax machine, adding machine Answer incoming phone calls and take messages when necessary Investigate and resolve customer questions, complaints and problems Interact with customers in a courteous and tactful manner Assist in processing of courtesy card applications, issuing rain checks, etc. Allocate cash to checkers and record amount assigned Verify receipts and balance and settle drawers Investigate and report shortages or overages Refer difficult or unusual customer problems to a manager for prompt attention Keep customer service area clean Perform other functions as requested or required by business conditions, including operating the register, bagging, etc Physical Demands: Stand on feet, bend, stoop or walk for the majority of the time *Must be available to work Afternoons / Evenings and Weekends PT Benefits for Associates working 30+ hours per week: Medical / Vision / Prescription Dental 401K with Company match Paid Vacation / Holidays Company paid Life Insurance Company paid Short Term Disability Voluntary Benefits Available 20% Employee discount

Apricot Lane Duluth is looking for a Stylist. This role is primarily responsible for ensuring a great customer experience and maximum profitability. Apricot Lane is a stylish boutique filled with the latest fashions, accessories, and gifts. We are looking for experienced, fun, fashionable and talented individuals with a personal sense of style who are dedicated to delivering a unique and captivating experience to our customers. PRIMARY RESPONSIBILITIES: Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate merchandise based on customer needs and desires. Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money. Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, customer service, security practices, and other applicable operations. Maintains knowledge of current sales and promotions; maintains pricing and visual standards. Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management. Participates in visual directives including monthly store sets and zone maintenance. Other duties as assigned/required. QUALIFICATIONS: Must be 18 years of age or older High School diploma or equivalent Retail or sales experience preferred Excellent communication skills Excellent customer service skills Strong organizational skills and ability to multi-task in a fast-paced environment Stand and maneuver around sales floor and stockroom; operate register; lift and carry 30 pounds; hang/fold merchandise; climb, reach, push/pull, and clean Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a very flexible work schedule, including nights, weekends, and holidays is required

Guide customers through the appliance repair process with empathy and efficiency, making it as smooth and stress-free as possible. You'll coordinate timely repairs that restore comfort and confidence. If you're a skilled communicator who enjoys helping others and solving problems, join our team and make a meaningful difference every day. As a Service Support Specialist/ Repair Coordinator, you will: * Be eligible to earn an extra $1.25-$1.75 per hour, based on service level! (Incentive Plan) * Assist customers with appliance repair requests via a variety of communication channels - phone, email, and text. * Coordinate service for our customers with our in-home repair technicians or appropriate external service providers. * Provide accurate and complete information regarding service options and terms of service, for both in and out-of-warranty products * Document every customer interaction, including service requests, troubleshooting steps, and customer communications. * Leverage your critical thinking skills to resolve technical issues, providing practical solutions to complex problems. To succeed as a Repair Coordinator, you'll: * Demonstrate outstanding verbal and written communication skills, active listening, empathy, professionalism, and problem-solving skills * Be a part of a team that is committed to meeting and exceeding customers' expectations. * Be punctual and committed to excellent attendance Requirements: * High school diploma or GED * Previous call center or customer service-related experience is preferred * Ability to work as a member of a cross-functional team * Proficiency with technology, including Microsoft Office * Strong typing skills, a minimum of 40 WPM * Successful completion of pre-employment criminal background check and drug screening Hours and Location: * Full-time, 8:30 am-5:00 pm, Monday through Friday * Training hours are 7:30 am - 4:00 pm for the first two weeks * On-site at our St Paul Corporate Office, near Dale Street and I-94 East Pay: $20.00 - $23.00 per hour + incentive plan of up to $140.00 bi-weekly, after 90 days. Plus $1500 hiring bonus! What's in it for you: * Monthly training sessions on appliances and processes * Career growth and employee personal/professional development * Medical, Dental, and Vision Insurance * Company-paid Short-term Disability * 401k and Profit Sharing * PTO and Paid Holidays * Appliance discounts Company Overview: Warners' Stellian is the Midwest's retail appliance specialist. Family-owned and operated for more than 70 years. We provide an unmatched shopping experience with exceptional service at 13 great store locations. Core values: Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family. Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable, and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at ************.

The Field Services Support Specialist provides support to the team responsible for the organization's work order management process. This individual serves as the first line of response for issues relating to store operations. The Field Service Support Specialist optimizes available resources in order to ensure accurate and efficient troubleshooting for field personnel. Responsibilities: Provides maintenance support to store operations and ensures exceptional customer service to all field personnel. Performs basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues. Facilitates open communication with Technical Operators, Operations, and Facilities Services regarding maintenance support issues. Maintains basic knowledge of and ensures compliance with government and organizational requirements, policies, and regulations. Qualifications: Flexibility to work 24 hours/7 days a week 1+ years of experience in a service industry or related field preferred Knowledge of Microsoft Office Suite preferred C-Store or other retail experience a plus Knowledge of PC, network, hardware, and software installation and configuration a plus All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Title: Customer Service Support Specialist EmploymentType: Full-Time JobSummary: Barnes & Noble is the world's largest retail bookseller and the leading retailer of content, digital media, and educational products. We operate over 600 Barnes & Noble bookstores in 50 states and one of the web's premier e-commerce sites, bn.com. Our Nook Digital business offers a lineup of popular NOOK tablets and eReaders and an expansive collection of digital reading content through the NOOK store. We're proud to be an industry leader, consistently recognized for excellence in quality and customer service in our stores and online at bn.com. As a Customer Support Specialist, you will thrive in a call center environment, providing exceptional service and support across various lines of business, including B&N.com website, Barnes & Noble Membership Program, NOOK (Barnes & Noble's branded e-reader), Retail Stores, and other business areas. Your primary responsibilities will involve addressing customer inquiries via email, phone, or chat, troubleshooting issues utilizing various systems, and logging into relevant information. Your goal will be to enhance the overall customer experience through effective problem-solving and clear communication. This role is currently hybrid with 3 days in the office in Monroe, NJ. An employee in this position can expect a starting hourly rate of $ 18.00, depending on experience, seniority, geographic location, and other factors permitted by law. Full Time (30+ hours per week) Benefits Include: Sick Pay, Employee Discount, Vacation, Personal Days and Company Holidays, 401(k), Health Benefits, Disability, Life Insurance, Transit, Tuition Reimbursement WhatYouDo: - Promptly resolve inquiries from customers, members, and stores via phone, email, or chat. - Provide accurate, valid, and complete information by effectively utilizing appropriate tools and resources. - Listen to customer concerns and complaints, identifying the root causes of issues. - Work in one or multiple queues and/or skill sets. - Deliver appropriate solutions and alternatives within set time frames, ensuring follow-up for resolution. - Complete all follow-up work related to customer orders and open incidents. - Handle special assignments as needed. - Work with other departments as needed to follow up on issues and enhance customer experience. - Actively participate in department meetings, providing feedback to enhance new programs. - Support additional duties as necessary in high volume or promotional periods. - Adhere to work standards set by the department head, manager, and/or supervisor. - Escalate issues judiciously when they deviate from the norm. - Adhere to work schedule as set by the needs of the contact center. - Handle escalated customer contacts after receiving specialized training, ensuring timely and effective resolution of complex issues. Knowledge&Experience: - 2-3 years Customer Service Experience. - Technologically astute - Excellent Microsoft Office Suite skills required - Excellent written and verbal communication skills - Ability to manage multiple projects simultaneously with attention to detail - Ability to analyze customer situations and provide solutions - Troubleshooting, reporting, and logical thinking skills - Organizational and teamwork skills required - Ability to organize, plan, and prioritize workload and follow up - Communicate effectively, collaboratively, and comfortably with all. Expected Behaviors - Cooperative in supporting new policies, plans, and procedures. - Act as a positive representative of the company. - Assertive yet empathetic, demonstrating active listening skills. - Enforce company policies while maintaining a positive atmosphere. - Communicate with credibility and confidence. - Accepting feedback and eager to learn and grow. - Cultivate a deep knowledge of books and the industry. - Prioritize customer experience above all else. - Understand financial factors and support business results. - Enjoy working with people and value them. - Stay organized and manage time efficiently. - Adapt well to a dynamic and changing work environment. - Shift gears quickly, prioritize, and multitask. - Use sound judgment to make informed decisions. - Maintain focus and composure during escalated situations. EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Barnes & Noble is the world's largest retail bookseller and the leading retailer of content, digital media, and educational products. We operate over 600 Barnes & Noble bookstores in 50 states and one of the web's premier e-commerce sites, bn.com. Our Nook Digital business offers a lineup of popular NOOK tablets and eReaders and an expansive collection of digital reading content through the NOOK store. We're proud to be an industry leader, consistently recognized for excellence in quality and customer service in our stores and online at bn.com. As a Customer Support Specialist, you will thrive in a call center environment, providing exceptional service and support across various lines of business, including B&N.com website, Barnes & Noble Membership Program, NOOK (Barnes & Noble's branded e-reader), Retail Stores, and other business areas. Your primary responsibilities will involve addressing customer inquiries via email, phone, or chat, troubleshooting issues utilizing various systems, and logging into relevant information. Your goal will be to enhance the overall customer experience through effective problem-solving and clear communication. This role is currently hybrid with 3 days in the office in Monroe, NJ. An employee in this position can expect a starting hourly rate of $ 18.00, depending on experience, seniority, geographic location, and other factors permitted by law. Full Time (30+ hours per week) Benefits Include: Sick Pay, Employee Discount, Vacation, Personal Days and Company Holidays, 401(k), Health Benefits, Disability, Life Insurance, Transit, Tuition Reimbursement What You Do • Promptly resolve inquiries from customers, members, and stores via phone, email, or chat. • Provide accurate, valid, and complete information by effectively utilizing appropriate tools and resources. • Listen to customer concerns and complaints, identifying the root causes of issues. • Work in one or multiple queues and/or skill sets. • Deliver appropriate solutions and alternatives within set time frames, ensuring follow-up for resolution. • Complete all follow-up work related to customer orders and open incidents. • Handle special assignments as needed. • Work with other departments as needed to follow up on issues and enhance customer experience. • Actively participate in department meetings, providing feedback to enhance new programs. • Support additional duties as necessary in high volume or promotional periods. • Adhere to work standards set by the department head, manager, and/or supervisor. • Escalate issues judiciously when they deviate from the norm. • Adhere to work schedule as set by the needs of the contact center. • Handle escalated customer contacts after receiving specialized training, ensuring timely and effective resolution of complex issues. Knowledge & Experience • 2-3 years Customer Service Experience. • Technologically astute • Excellent Microsoft Office Suite skills required • Excellent written and verbal communication skills • Ability to manage multiple projects simultaneously with attention to detail • Ability to analyze customer situations and provide solutions • Troubleshooting, reporting, and logical thinking skills • Organizational and teamwork skills required • Ability to organize, plan, and prioritize workload and follow up • Communicate effectively, collaboratively, and comfortably with all. Expected Behaviors • Cooperative in supporting new policies, plans, and procedures. • Act as a positive representative of the company. • Assertive yet empathetic, demonstrating active listening skills. • Enforce company policies while maintaining a positive atmosphere. • Communicate with credibility and confidence. • Accepting feedback and eager to learn and grow. • Cultivate a deep knowledge of books and the industry. • Prioritize customer experience above all else. • Understand financial factors and support business results. • Enjoy working with people and value them. • Stay organized and manage time efficiently. • Adapt well to a dynamic and changing work environment. • Shift gears quickly, prioritize, and multitask. • Use sound judgment to make informed decisions. • Maintain focus and composure during escalated situations. EEO Statement As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions-including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment-will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances. 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Job Description Are you ready to Join the Revolution with one of the most innovative, fastest-growing tree care companies on the West Coast? A Plus Tree is looking to hire the best of the best, and our goal is to ensure talent is rewarded with great compensation and a fulfilling career. We're looking for a versatile Web Developer & IT Support Specialist to support both our software development efforts and internal IT operations. This role is ideal for someone who enjoys building and maintaining web and mobile applications while also serving as a technical resource for end users. You'll collaborate across teams to support daily operations, drive new feature development, and maintain our infrastructure and security standards. This is an on-site position based in Sacramento, CA. Responsibilities · Respond to help desk tickets, troubleshoot user issues, and escalate or assign as needed. · Monitor internal support channels (Teams, phone, chat) and provide timely assistance. · Deliver training and guidance on internal software tools to staff. · Triage and resolve software bugs and performance issues across web and mobile platforms. · Develop new features, integrate third-party APIs, and maintain cross-platform compatibility. · Maintain technical documentation for codebases, systems, and user-facing resources. · Participate in planning meetings and help prioritize features and technical tasks. · Administer SharePoint and Microsoft 365 environments, including permissions and group access. · Manage security compliance using MDM (Hexnode), EDR (CrowdStrike/eSentire), and regular audits. Preferred Skills · PHP · JavaScript · MySQL · CSS · HTML Preferred Experience · React Native · Angular Benefits: Health insurance, Dental insurance, Vision Insurance, Life insurance, Paid Sick Leave, Paid Time Off, 401(k), and 401(k) Matching. *A Plus Tree provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Medical Field Service Technician provides front-line support to clients by performing installation, technical (remote) support and troubleshooting, maintenance, and repair of medical and dental equipment both remotely and on-site. This role ensures high levels of customer satisfaction by delivering technical solutions aligned with the company's service standards. The technician is expected to work independently in the field, support equipment training, and contribute to continuous improvement efforts. Key Responsibilities Serve as the first point of contact for client equipment-related inquiries and service requests Install, troubleshoot, configure, inspect, and test medical and dental field equipment at client sites Diagnose and resolve technical issues via phone, email, and field visits Maintain accurate documentation of service cases, including resolutions and follow-up actions Escalate unresolved or critical issues to internal teams with clear documentation Provide basic training to clients on equipment operation and maintenance Monitor and track service metrics such as resolution time, customer satisfaction, and call quality Travel weekly to client job sites (average duration: 2-7 days per assignment) Handle and transport equipment (up to 50 lbs), ensuring safe handling and setup Operate tools and testing devices to verify functionality of repaired units Support internal training initiatives and participate in service process improvements Perform other duties as assigned by management Required Qualifications High School Diploma or GED required; Associate degree in IT, electronics, biomedical equipment, or related field preferred Valid driver's license and ability to travel regularly Strong mechanical aptitude and 2+ years of field service experience with hardware or devices Technical training in medical imaging systems a plus. Familiarity with diagnostic software and calibration tools used in medical device servicing a plus. Basic networking knowledge for equipment with integrated software or remote monitoring capabilities Customer service training or experience. Excellent communication and interpersonal skills Ability to collaborate with cross-functional teams, including sales and customer support Proficiency in Microsoft Office (Word, Excel, Outlook) Ability to work independently, manage multiple tasks, and adapt to changing priorities Must be able to kneel, bend, and stand for extended periods and operate in tight spaces Ability to lift up to 50 pounds and push/pull service carts BENEFITS Medical Insurance up to 100% company-sponsored Dental and Vision,100% company-sponsored Basic Life Insurance and AD&D, 100% Company sponsored Short-Term and Long-Term Disability Insurance, 100% company-sponsored. 401(k) plan with a company match up to 3% Generous Paid Time Off (PTO) & Paid Sick Time Off 9 Paid Holidays per year 9 A.M. TO 6 P.M. MONDAY - FRIDAY

Brookstone Management is a leader in residential and commercial property preservation and REO management solutions. Brookstone Management is seeking entry-level candidates to join our Ongoing Services department. The ideal applicant will be a self-starter with strong attention to detail. Duties and responsibilities include, but are not limited to the following: Review inspection surveys and photos provided by our vendors to ensure inspections are being completed at the correct property. Review completed ongoing services orders such as grass cuts and snow removals provided by our vendors to ensure work has been completed. Ensure property conditions are properly documented and photographed. Communicate deficient work orders with the vendors. Identify and communicate damages and escalated issues to the appropriate parties (e.g. investors, clients, management). Provide written updates to client system of records. Skills and Experience: High School Diploma or equivalent required (Associate's or bachelor's degree preferred) Computer proficiency required. Prior data entry experience preferred. Strong written and verbal communication skills required. Experience in Microsoft Office is preferred. Thorough attention to detail Ability to work individually, or as part of a team. Knowledge of Property Preservation, REO, Mortgage industry is plus.

At BigTime Software, we believe that exceptional customer support is more than just solving problems-it's about empowering our customers to succeed. As a Technical Support Specialist in our Phoenix office, you'll be at the heart of that mission. Acting as a trusted guide, you'll educate and support our customers via phone, email, or chat. You'll be delivering an outstanding customer experience every step of the way. If you thrive on solving challenges and love connecting with people, we'd love to hear from you! Join a team where your skills make a real impact, and your work fuels the success of thousands of firms worldwide. Who is BigTime? BigTime Software is the AI-powered professional services platform enabling intelligent decisions and delivering profitable growth. We've proudly been featured on Inc's 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,700 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry. BigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Phoenix and Poland. We've proudly been named on Crain's 'Best Places to Work' three years in a row -- if you're motivated to join a hyper growth organization, we're eager to talk to you. What You'll Be Accountable for: Handle incoming support requests from customers and prospects through various channels, such as live chat and email. Educate/train/consult and on-board a wide range of professional service firms on how to fully and proficiently use various features of BigTime in the most effective way to fit their specific industry Serve as a resident product expert and maintain exceptional knowledge of the product as we continue to add new features Identify/troubleshoot and document priority issues for escalation and communicate relevant information to the appropriate parties Contribute to team KPIs by improving average response and resolution times, as well as customer satisfaction ratings Work with the product team to discuss/document product enhancement requests coming from customers Who You Are: 1-3 years of customer service experience (software experience is a plus!) Preferred background in networking, API, database, XML, and some script language (Python, Java, etc.) with an emphasis on technical troubleshooting Ability to reproduce and troubleshoot software and data issues reported by customers Use core knowledge and on-the-job training to respond to customer requests and queries A strong passion for teaching technology to others to set clients up to be self-sufficient Ability to quickly learn how to use tools including Jira, Slack, Zendesk, and Salesforce to perform your job Excellent written and verbal communication skills A solutions oriented individual with an interest in learning new technologies Ability to be resourceful with impressive critical thinking skills Ability to be proactive and work independently. Self motivated to strive! Experience supporting Windows, IOS, and Android devices. Demonstrated ability to deal with change and be a team player Experience with accounting or project management software a plus, especially Quickbooks! What We Offer: Competitive salary and bonus Company pays 100% of benefits, including medical, dental, vision, disability and life insurance 401k with generous company match Paid Parental Leave Hybrid work schedule - In office 2-3 times a week in our Chicago office Generous time off and paid company holidays Fresh fruit, snacks, cold brew coffee/tea, soda and sparkling water Company provided latest technology & software tools The salary for this position is $50,000 annually. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation such as bonuses. Applicants must be authorized to work in the U.S. BigTime Software, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

At BigTime Software, we believe that exceptional customer support is more than just solving problems-it's about empowering our customers to succeed. As a Technical Support Specialist in our Phoenix office, you'll be at the heart of that mission. Acting as a trusted guide, you'll educate and support our customers via phone, email, or chat. You'll be delivering an outstanding customer experience every step of the way. If you thrive on solving challenges and love connecting with people, we'd love to hear from you! Join a team where your skills make a real impact, and your work fuels the success of thousands of firms worldwide. Who is BigTime? BigTime Software is the AI-powered professional services platform enabling intelligent decisions and delivering profitable growth. We've proudly been featured on Inc's 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,700 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry. BigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Phoenix and Poland. We've proudly been named on Crain's 'Best Places to Work' three years in a row -- if you're motivated to join a hyper growth organization, we're eager to talk to you. What You'll Be Accountable for: Handle incoming support requests from customers and prospects through various channels, such as live chat and email. Educate/train/consult and on-board a wide range of professional service firms on how to fully and proficiently use various features of BigTime in the most effective way to fit their specific industry Serve as a resident product expert and maintain exceptional knowledge of the product as we continue to add new features Identify/troubleshoot and document priority issues for escalation and communicate relevant information to the appropriate parties Contribute to team KPIs by improving average response and resolution times, as well as customer satisfaction ratings Work with the product team to discuss/document product enhancement requests coming from customers Who You Are: 1-3 years of customer service experience (software experience is a plus!) Preferred background in networking, API, database, XML, and some script language (Python, Java, etc.) with an emphasis on technical troubleshooting Ability to reproduce and troubleshoot software and data issues reported by customers Use core knowledge and on-the-job training to respond to customer requests and queries A strong passion for teaching technology to others to set clients up to be self-sufficient Ability to quickly learn how to use tools including Jira, Slack, Zendesk, and Salesforce to perform your job Excellent written and verbal communication skills A solutions oriented individual with an interest in learning new technologies Ability to be resourceful with impressive critical thinking skills Ability to be proactive and work independently. Self motivated to strive! Experience supporting Windows, IOS, and Android devices. Demonstrated ability to deal with change and be a team player Experience with accounting or project management software a plus, especially Quickbooks! What We Offer: Competitive salary and bonus Company pays 100% of benefits, including medical, dental, vision, disability and life insurance 401k with generous company match Paid Parental Leave Hybrid work schedule - In office 2-3 times a week (Phoenix office preferred but open to folks for our Chicago office) Generous time off and paid company holidays Fresh fruit, snacks, cold brew coffee/tea, soda and sparkling water Company provided latest technology & software tools The salary for this position is $50,000 annually. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation such as bonuses. Applicants must be authorized to work in the U.S. BigTime Software, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Join us today at DOC Services Inc.! For over 35+ years, DOC has provided our trusted partners with innovative, custom, total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled commitment to our customers, community, and one another. Position Summary: We are seeking a detail-oriented and proactive Service Support & Scheduling team member to join our Service Department. This role is essential in ensuring the daily smooth coordination of field operations, as well as the support of technicians and district managers. The ideal candidate is organized, dependable, and able to work in a fast-paced environment with shifting priorities. HOURS: Monday - Friday 7:00 AM-4:00 PM or 7:30 AM-4:30 PM Essential Functions: Prepare and submit the team's daily activity report each morning by 8:00 AM. Review, update, and close work orders to support accurate and timely service operations. Partner with the District Service Manager to source and schedule welders for service and project needs. Coordinate travel arrangements for technicians, including processing requests, updating itineraries, checking them into flights, and troubleshooting travel issues. Assist with arranging rental cars, lift rentals, and other equipment as needed. Maintain clear and consistent communication with internal departments to support smooth scheduling and workflow. Qualifications: Strong organizational and multitasking skills. Excellent communication skills with the ability to collaborate across teams. Ability to prioritize tasks and adapt quickly to changing needs. Experience in scheduling, service coordination, or administrative support preferred (not required). Basic computer proficiency and comfort with internal systems and tools. Strong computer skills with Microsoft Office and other company-related software High school diploma or GED required Customer service-type work experience is a plus Benefits: Comprehensive benefits package including health, dental, and vision insurance, short-term & long-term disability, life insurance Strong 401(K) match Ongoing training and career development opportunities Paid time off Celebrating our past, building our future-join us! DOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class. Salary Description $16.00 - $17.50

Mann Lake Bee & Ag is a leading manufacturing company with operations across multiple states, committed to maintaining the highest standards of safety and employee satisfaction. We are dedicated to fostering a safe, healthy, and productive work environment. We are seeking a versatile and dedicated professional to join our Information Technology team as a IT Support Specialist at our Hackensack, MN location. JOB POSITION - IT Support Specialist Clarkson, KY Hourly: $20 - $23 Schedule: Monday - Friday 8am - 4:30pm POSITION DESCRIPTION The IT Support Specialist is responsible for installing and maintaining technical systems and troubleshooting common issues related to Internet connectivity, hardware and software, operating systems, and data security management. This role will handle helpdesk tickets that come in via email or phone calls daily and work on projects assigned by the IT Manager. Essential Duties Include Provide frontline support for end-user hardware, software, and connectivity issues, including Windows 11 systems for all MannLake locations. Collaborate with team members on tickets, projects, and tasks. Troubleshoot and resolve issues related to Microsoft 365, including Outlook, Teams, SharePoint, and OneDrive. Support and maintain access and performance for virtual servers, including basic provisioning and monitoring. Assist in configuring, maintaining, and troubleshooting network infrastructure components such as switches, routers, wireless access points, and firewalls. Deploy and support Windows 11 workstations, ensuring compliance with company security and software standards. Ensure all employee onboarding and offboarding tasks are completed on time. Set up common user configurations for NetSuite and other MannLake applications as needed. Monitor and escalate network or server performance issues to IT Manager Document processes, common solutions, and contribute to the IT knowledge base. Effectively communicate updates on high-priority projects and tasks to the IT Manager. Some travel might be required & after hours as needed Education, Experience & Skills 2 year degree or technical school certification in relevant coursework , or progressive computer experience with equivalent knowledge and skills required. 5+ years in a technical field with computer industry experience. Experience in project planning a plus. Strong written and oral communication skills. Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgement. Physical requirements Ability to operate a keyboard and telephone. Mobility within the work facility. Prolonged periods of standing, bending, reaching and kneeling is required. Ability to lift up to 50 pounds. Benefits Medical, Dental, Vision and many other voluntary benefits HSA (health saving account) with company contribution Company paid Life & Long-term disability insurance 401k with company match Paid time off & Paid holidays NOTE: Mann Lake LTD is an equal opportunity employer and does not engage in employment discrimination based on race, color, age, sex, religion, disability, ethnicity, national origin, marital status, protected veteran status or any other legally protected classification or status

Join the team at CCL Label Robbinsville, NJ CCL Label Robbinsville, New Jersey is part of CCL Industries a world leader in specialty labeling and packaging solutions for our global customers. The Robbinsville location specializes in pressure sensitive labels for home and personal care products. We are seeking a Production Support Specialist at CCL Label. You will play a crucial role in our Production department. Your responsibilities will encompass a blend of technical tasks related to mixing of ink and supporting presses in achieving high-quality production. Duties/Responsibilities: Ink Expertise: * Creating inks tailored to job specifications. * Collaborating on press set-up and color matching for quality results. * Performs SOPs in the ink department. * Assists press operators resolve ink related issues on press. Press Support: * Assists with daily press functions, plate mounting and staging jobs. * Reviews Press schedule and stages orders for Press Operators as needed. * Uses Remstar unit to store and retrieve tooling using overhead crane when necessary. * Visually inspect the finished plates for any defects or deviations from standards or customer specifications. * Maintains work area in a neat and orderly condition in accordance with housekeeping and safety requirements. * Perform other job-related duties as assigned. Requirements: * Good mechanical aptitude. * Good mathematical aptitude. * Able to read, write and speak English. * Team player, excellent organizational skills and attention to detail. * Must be punctual, self-directed task completion, have good interpersonal skills and professionalism to interface with all departments. * Must be able to lift up to 50 lbs. and be able to bend, reach, climb, push, pull and stand for long periods. * Use of close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. * Must be open to work overtime and weekends as needed. * Strong understanding of color theory and the principles of ink mixing (required). Education and/or Experience: High School Diploma or GED (preferred) Proven experience working with inks in printing or manufacturing environment (Required) Shifts Available : 10am-6pm CCL offers a competitive compensation and benefits package which includes: Medical, Dental, Vision, Life Insurance benefits, HSA/FSA, EAP Paid Time Off Paid Maternity Leave Paid Bereavement Leave Paid Jury Duty Leave 401k program with company match Profit Sharing Program Pay Rate : $22-26 based on experience Work Location: Robbinsville, NJ 08691 Please check us out - CCL Label CCL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.