Heritage Bank NA jobs

Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! Senior Workout Officer - Must have Commercial Real Estate Workout experience. Essential Duties & Responsibilities Portfolio Management * Manage a portfolio of mid- to high-complexity distressed commercial real estate loans, focusing on rent-regulated multifamily assets in NYC. * Evaluate collateral performance, borrower financials, and guarantor support to identify risks and recommend appropriate workout strategies. * Develop and execute resolution plans including loan modifications, forbearances, restructurings, the pursuit of various remedies. * Monitor ongoing borrower compliance, property performance, and loan covenant adherence. Commercial Loan Documentation * Review, interpret, and negotiate commercial loan documents, including notes, mortgages, guarantees, intercreditor agreements, and forbearance or modification agreements. * Partner with internal and external counsel to ensure documentation accuracy and adherence to internal credit and regulatory standards. * Identify legal and structural issues that could impact collateral recovery or enforceability. Underwriting & Financial Analysis * Conduct comprehensive underwriting of rent-regulated multifamily properties, including evaluation of rent rolls, regulatory compliance, operating statements, capital needs, and market dynamics. * Perform financial modeling, collateral valuations, and risk assessments to support loan resolution recommendations. * Prepare and present detailed credit memoranda and action plans to management and credit committees. Negotiation & Relationship Management * Lead negotiations with institutional borrowers, sponsors, investors, and legal representatives to achieve balanced, risk-mitigated outcomes. * Maintain initiative-taking and professional communication with borrowers and internal stakeholders throughout the workout process. Foreclosure & REO Oversight * Oversee and manage judicial foreclosure processes, coordinating with counsel to ensure compliance with state laws and procedural requirements. * Manage Real Estate Owned (REO) assets post-foreclosure, including stabilization, valuation, and disposition. * Collaborate with internal Real Estate and Asset Management teams to optimize recovery and minimize holding costs. Compliance, Policy, and Regulatory Adherence * Ensure all actions comply with internal policies, risk management frameworks, and regulatory requirements. * Maintain thorough loan files, workout documentation, and regulatory reporting consistent with audit and examination standards. * Demonstrate a strong understanding of credit policy and ensure all recommendations and actions are appropriately supported and documented. Core Competencies * Credit & Risk Acumen - Evaluates credit scenarios with sound judgment and risk awareness. * Regulatory & Policy Adherence - Demonstrates thorough understanding of banking regulations and internal governance standards. * Negotiation & Influence - Effectively negotiates with institutional counterparties to achieve optimal outcomes. * Execution & Accountability - Drives timely and accurate resolution of distressed assets within established frameworks. * Collaboration - Works effectively across Credit, Legal, Compliance, and Real Estate teams to support portfolio performance. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications * Education: bachelor's degree in finance, Real Estate, Accounting, or related field required; MBA or relevant graduate degree preferred. * Experience: * Minimum 9+ years of experience in commercial real estate workouts, special assets, or credit risk management within a regulated financial institution. * Proven experience reviewing and negotiating commercial loan documentation and complex legal structures. * Background in underwriting and managing rent-regulated multifamily properties in New York City. * Demonstrated ability to negotiate with institutional clients and structure loan modifications or settlements. * Direct experience with judicial foreclosures, receiverships, and REO management. * Skills & Competencies: * Understanding of NYC rent regulation and multifamily market dynamics. * Strong analytical, financial modeling, and valuation skills. * Excellent written and verbal communication, negotiation, and presentation skills. * Ability to interpret and apply internal policies, regulatory standards, and legal documentation. * Proficiency with Microsoft Excel, Word, PowerPoint, and loan servicing or risk management systems. It Would Be Nice for You to Have: * Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. * Experience in Microsoft Office products. Pays: $165k with $30k targeted annual bonus What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range Minimum: $90,000.00 USD Maximum: $165,000.00 USD Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ****************** to discuss your needs.

Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today. Zions Bancorporation is seeking an experienced **ServiceNow Developer** with strong knowledge in the ServiceNow Software Asset Management and Hardware Asset Management modules. This **ServiceNow Developer** will be on the IT Asset Management team. The **ServiceNow Developer** will support design, execute, and maintain SAM Pro and HAM Pro modules as well as ServiceNow integrations across multiple modules. Liaising with technology teams, process owners and counterparts to define, execute and manage application sustainment, enhancement, and/or new development. This **ServiceNow Developer** is critical in supporting the development and implementation of the overall ServiceNow Asset Management tools. This role will also have cross functional collaboration with other areas of ServiceNow Platform, including but not limited to being the first point of contact for defect management, and new enhancements development for Asset Management. **Responsibilities:** + Implement and customize ServiceNow Asset Management modules. + Create and modify catalog items, portals, workflows, flow designer, and other ServiceNow development functions. + Support, edit, and create integrations to other products and services. + Design and build dynamic dashboards with data visualization + Document and annotate scripts, process flows, update sets, and other workflows associated with ServiceNow development. + Work with project team and analysts to document and/or review project requirements, implementation plans, and test plans and be able to work in both a waterfall and agile project methodology setting. + Other duties as assigned. **Qualifications:** + 4+ years development/administration experience within the ServiceNow platform. + Strong understanding of IT Asset Management principles, specifically software and hardware lifecycle management. + Strong troubleshooting and problem solving skills related to asset data quality, integrations and workflow logic. + Strong scripting skills using JavaScript, flow designer, and business rules within service now. + Experience integrating service now with 3rd party tools such as SCCM, JAMF, or procurement and CMDB data sources. + Expert analysis, trouble shooting, technical and non-technical communication skills, both verbal and written. + Hands on experience with ServiceNow Itan modules, including hardware asset management and software asset management. + ServiceNow certified System Administrator (CSA) and/or Certified Implementation Specialists (CIS-HAM or CIS-SAM) preferred. + Bachelors degree in information technology, computer science, or related field.A combination of education and experience may meet qualifications. **Location:** This position has a hybrid work from home schedule with a minimum of three days per week in the office at the new Zions Technology Center in Midvale, UT. The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as: + Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station. + At least 75% of the building is powered by on-site renewable solar energy. + Access to outdoor recreation, parks, trails, shareable bikes and locker rooms. + Large modern cafe with a healthy and diverse menu. + Healthy indoor environment with ample natural light and fresh air. + LEED-certified sustainable building that features include the use of low VOC-emitting construction materials. **Benefits:** + Medical, Dental and Vision Insurance - START DAY ONE! + Life and Disability Insurance, Paid Parental Leave and Adoption Assistance + Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts + Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays + 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience + Mental health benefits including coaching and therapy sessions + Tuition Reimbursement for qualifying employees + Employee Ambassador preferred banking products **Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.** **Req ID:** 068783 Equal Opportunity Employer It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws. If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at **************, Mon.-Fri. between 9 a.m. - 5 p.m. MST. Click here to view applicable Federal, State and/or local employment law posters.

"Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a career, not just a job!" Starting Rate: $18.00 hourly About Republic Bank Republic Bank's values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It's one of the reasons we've been named as one of the Best Places to Work in Kentucky for ten years! For more information about the company, please visit ********************* POSITION PURPOSE AND OBJECTIVES: The Contact Center Representative is responsible for providing outstanding service to all that contact Republic Bank, client, or non-client. This position will strive to provide accurate information to all inquiries while following departmental procedures and bank policies to achieve their individual performance goals. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. MINIMUM QUALIFICATIONS: * Six months call center experience preferred. * Previous banking experience preferred. * Familiar with Microsoft Excel, Word, and Teams programs. * Ability to navigate through multiple computer systems required. * English/Spanish speaking and reading ability preferred. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: * Answer inbound calls in a timely, professional manner; make outbound calls as directed. Ensure client satisfaction by resolving client research in a prompt and timely manner. * Effectively use bank resources, procedure manuals and reference materials to independently service client inquiries when necessary. * Provide account information and perform necessary research. * Resolve basic client inquiries with a strong emphasis on cross-selling bank products and services. * Protect client information by following department security guidelines and procedures. * Transfer calls to appropriate Republic Associates and Departments when necessary. * Review client accounts, and enthusiastically offer bank products that complement the client relationship. Required to meet all individual service standards. * Consistently strive to provide one call resolution; escalate any issues/questions that arise to a supervisor. * Follow department best practice standards for providing excellent service and selling bank products. * Stay current on changes to products, procedures and policy of the bank and the department. * Successfully complete necessary training and testing to advance servicing skills. * Ensure adherence to scheduled shift start times and break times to optimize availability. * Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required. * Model and foster behaviors that support the Bank's values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization. * Willingly perform all other duties and projects as assigned. INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED: * Self-motivated and work well in a team environment. * Requires a high energy level and strong sense of urgency. * Excellent communication, customer service skills, telephone etiquette and grammar. * Ability to work in a fast-paced environment and learn quickly. * Exhibit good organizational and problem-solving skills. * Possess the decision-making ability to offer a variety of solutions. * Comfortable with emerging technologies. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate. OTHER REQUIREMENTS: * Travel between Republic Banking facilities may be required. * Separate workspace and internet connection for remote work. * Flexible work schedule that will include some evenings, weekends, and overtime. * Stay abreast of new developments, best practices, and statutory and regulatory changes. The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities, or requirements.

Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Private Client Banker (PCB) is part of the Key Private Client Program and will focus on the entire client relationship with a plan-based approach to financial advice. As a PCB, you will deliver and refer appropriate financial solutions to KeyBank's client base with up to $2M in investable assets. The PCB helps new and existing clients achieve confidence in their financial wellness by assessing their financial needs, gathering and documenting client data, and offering appropriate products and services. PCBs identify products and services to meet client needs and refer to appropriate sales professionals in Retail, Key Investment Services, Private Bank, Mortgage or Business Banking. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them. Responsibilities Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially. Listen for clues for financial wellness opportunities during client conversations and provide effective and customized financial wellness recommendations to clients; Delivers on client solutions through referring of investment and insurance products Consistently attains individual activity, behavior, and outcome expectations. Builds a client referral pipeline via identification and development of internal and external centers of influence; Employs a disciplined approach to prospecting; documents calling efforts. Develops and maintains an in-depth knowledge of private client products and services, as well as knowledge of competitive products and services to ensure meaningful in-depth financial wellness conversations with clients Opening personal and business accounts (consumer checking, small business, various deposit products, home equity, unsecured lending, certificates of deposit, etc.). Developing strong partnerships with branch teammates and line of business partners - focusing on client acquisition and deepening the relationship of current clients; effectively managing internal and external centers of influence. Ensuring compliance with operational, risk, security and audit procedures and policies including appropriate documentation of client interactions. Support of branch operations including assisting with client transactions on the Teller line as needed. Participate in and occasionally facilitate morning huddles and end of day debriefs Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education Qualifications High School Diploma, GED, or equivalent experience (required) or Bachelor's Degree (preferred) Experience Qualifications Experience in developing current and new customer relationships, achieving sales goals and building referral sources in insurance and investment products. (required) Foundational knowledge of sales and service techniques with clients, including tele-consulting, outside calling, prospecting and networking. (required) Comfortable interacting with small business clients, overcoming objection, and asking fact-finding questions with the goal of being helpful. (preferred) Interpersonal interaction skills and an ability to build rapport in matter of minutes is vital. (required) Demonstrated experience with influencing business partners and leveraging centers of influence, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals. (required) Working knowledge of PCs (MS Windows and Office Products including Word, Excel, etc.). (required) Working knowledge of digital technology (mobile, apps, web-based browsing) and ability to educate clients on digital platforms and capabilities within Key (required) Licenses and Certifications FINRA License S6 Upon Hire (required) FINRA License S63 Upon Hire (required) FINRA Security Industry Essentials (SIE) Upon Hire (required) Life and Health Insurance Licenses Upon Hire (required) Tactical Skills Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Demonstrated ability to attain sales and referral goals through preset appointments and quality conversations leading to recommendations that support clients' financial wellness goals, leveraging system generated lead lists, walk ins, and professional contacts Strong work ethic and high level of integrity Excellent Time management skills Personal Skills Adaptability: Demonstrates a willingness to listen to other opinions and adjusts to new or changing assignments, processes, and people while avoiding snap reactions Collaboration: Demonstrates experience in participating in productive collaborative processes that help solve business problems and meet business goals Critical Thinking: The ability to identify, obtain, and organize relevant data and ideas and prioritize concerns in the decision-making process Decision Making: The ability to select the right activities to work on from a range of competing priorities and stands by decisions in the face of conflict or unexpected outcomes Emotional Intelligence: Identifies relevant EI components, practices, benefits, and development venues and discusses issues and considerations needed to advance one's own EI maturity Practical Skills Business Acumen: Participates in business tasks to get things done in own business unit and communicates key considerations for business decision-making processes Oral & Written Communication: Possesses the ability to adapt listening and facilitation style to others' communication styles and uses various approaches appropriately and effectively Risk Management: Implements or manages risk management for own business unit and documents key steps of the risk management process and associated procedures Storytelling: Demonstrates basic storytelling principles to create compelling stories that will positively influence clients and potential clients Change Navigation: Articulates the rationale for, and positive and negative consequences of change so as to help others adapt; encourages exploration of non-traditional ideas by team members leveraging the concept of continuous improvement Core Competencies All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies. Physical Demands Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs. Driving Requirements Ability to routinely and frequently operate a motor vehicle with a valid driver's license. COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $24.52 - $37.50 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 01/23/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.

340BDirect, a business line of Procuity*, a rapidly growing healthcare technology company, is seeking a self-motivated Pharmacy Contracts Agent. The position is located remote or in-office in Midvale, UT. This position will assist with management of the contract lifecycle for our clients, including template setup, contract generation, facilitation of execution, maintenance, and termination. Pharmacy contract experience is crucial to this role. This position will assist with ensuring the accuracy, quality, and completeness of all contracts, contract configurations, and historical documents; create reports and monitor quality control checkpoints; and look for ways to drive automation and efficiency. This position will report to the VP of Contracting and will support and coordinate with multiple business areas. The successful candidate will have experience with handling pharmacy contracts, managed care contracts, or other contract background; be able to juggle multiple clients with multiple priorities, have a keen attention to detail while keeping the big picture in mind; have a proficiency for observation, accuracy, and error elimination, have a sense of business awareness, and have sound business ethics. Responsibilities: * Generate, review, refine, and facilitate execution of complex client contracts. * Assist with ensuring that contracts meet all compliance regulations, internal policies, and technical requirements. * Assist with managing the contract lifecycle from new contract requests, contract approval, contract maintenance, and contract termination. * Assist with coordinating contract environment set up for new customers and assist with maintaining existing contract environments for established customers. * Ensure that contractual records and documentation for all clients and projects are accurate and historically maintained. * Establish and maintain strong business relationships with internal and external stakeholders to effectively manage contract inquiries, issues, and disputes. * Assist with analyzing significant and/or unique contract requirements, special provisions, terms, and conditions to ensure compliance with appropriate laws, regulations, corporate policies, business unit procedure; validating findings with legal as required. * Assist with processing contract redlines. * Assist with evaluating contract performance with existing rates and models. * Maintain deadlines on deliverables and communicate on an ongoing basis with internal and external stakeholders about contractual issues. * Assist in identification, development, and implementation of new contract policy and processes. * Provide guidance to internal and external stakeholders on both routine and special projects and objectives relating to contract activity. * Convert contract documentation into technical specifications. * Perform other duties as assigned. Qualifications: * Professional experience in 340B, pharmacy, healthcare, or contract related. * Degree in Healthcare Administration, Business, or a related field preferred. * Experience with Pharmacy contract administration, maintenance, or management. * Knowledge of Pharmacy contract documentation, storage, and maintenance. * Must be a self-starter/self-motivated. * Highly organized, detail-oriented, and excellent internal and external customer service skills. * Good problem solving and internal/external customer relationship management skills. * Ability to thrive in a cyclical environment that will have fast-paced, high pressure times and low intensity, temperate times. * Ability to multi-task and communicate with all levels of the organization. * Good prioritization and effective communication skills, both verbal and written. * Ability to take initiative and make sound decisions. * A team player with strong business ethics. * Basic familiarity with MS Word; understanding of MS Excel, Access, Outlook, and Teams preferred. * Procuity is a division of Zions Bancorporation Website: 340bdirect.com Benefits: * Medical, Dental and Vision Insurance - START DAY ONE! * Life and Disability Insurance, Paid Parental Leave and Adoption Assistance * Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts * Paid Training, 15 days of Paid Time Off (PTO). (PTO covers both sick and vacation days without distinguishing between them), 11 Paid Federal Holidays, and any applicable state holidays * 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience * Mental health benefits including coaching and therapy sessions * Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire * Employee Ambassador preferred banking products Pay (depending on experience and location): $55,000-$68,000

Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH, Buffalo, NY, or Albany, NY, they are expected to work on-site 2 days per week at the nearest KeyBank office (non-branch location). Remote Option: If the selected candidate lives outside of KeyBank's geographic footprint, the position will be considered fully remote. Hours: 8-5pm EST Job Summary The Senior Client Service Specialist is is responsible for handling various escalated and complex requests surrounding the day to day servicing of clients (Payments, Embedded Banking, Healthcare, Issuing). The Senior Client Service Specialist will handle escalated client requests or concerns to include conversations with the client, document detail in bank complaint tracking system and presenting root cause findings to leadership for improvement of overall experience with the customer. They will assist with client conversions and implementations, updating equipment, rate reviews and be the escalation point for Relationship Managers, as appropriate, and provide overall support business as needed. ESSENTIAL JOB FUNCTIONS Support client acquisition, cross-sell, and/or retention initiatives through providing tracking information as well as insights based on client escalation analysis. Handle, resolve and track all client escalations determining root cause and reporting issues to manager to prevent future issues. Review daily security (PTS, funds held) reporting from processing vendor. Provide bank reference as appropriate and work with leadership as needed to approve release of funds and ticket limit increases. Partner effectively with internal partners to validate success of processing relationship and provide process improvement guidance to enhance efficiencies to leadership. Handle client service requests with efficiency and accuracy keeping the client's needs in mind. Review and analyze and action daily call reporting from vendor to verify procedures are being followed and clients' needs were met, additional outreach to the client, if appropriate. Speak with clients to assist with escalated issues to determine best next steps for client and resolve client issues. Includes tracking and reporting on root causes to manager. Document escalated issues in bank complaint tracking system. Assist with equipment training and implementation for clients that have escalated through processing partner or internal partner. Be point of escalation for Relationship Managers. Handle communication around lease declinations, buy backs, DDA changes and managed client engagement to ensure merchant contacts vendor directly. Create and deliver ad hoc report as requested and appropriate. REQUIRED QUALIFICATIONS Minimum 5 + years in financial services Experience in client escalation management Experience at an acquiring bank/acquirer/ merchant services, direct working experience or understanding from banking of merchant services Strong analytical skills. Excellent problem solving and quantitative skills. Strong internal and external communication skills. Organizational skills, including ability to prioritize work. Must be able to handle fast paced, ever changing work environment. Excellent time management skills. Attention to detail. A team player with proven ability to build strong collaborative relationships with internal partners. Dedicated to exceeding the expectations of clients. Ability to identify inefficient processes, recommend solutions. An ability to change, influence others, and foster teamwork. Proficiency with PCs and standard Microsoft Office software. PREFERRED QUALIFICATIONS Experience in Healthcare vendor services (i.e.. Guidehouse, Revspring, RMS, Zelis Payments, Etc.) Card issuing Experience with Payments / Embedded Banking, direct working experience or understanding Physical Demands General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. This position is NOT eligible for employment visa (e.g., H-1B) sponsorship. Applicants must be currently authorized to work in the United Stated on a full-time basis. Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $51,000.00 - $78,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 12/30/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Remote

Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: Are you a highly motivated accountant with a passion for efficiency and innovation? Santander is looking for a talented individual to join our team who can not only handle additional accounting responsibilities but also drive significant improvements in our financial process. As the Accountant, Process Improvement Focused - (Associate, Controllership), you'll leverage your strong accounting knowledge to analyze existing workflows, identify bottlenecks, and implement solutions that reduce manual effort and enhance accuracy. You'll be instrumental in transforming how we operate making a real impact on our productivity and data quality. You'll manage and monitor large project or accounting processses within the accounting function. The incumbent provides subject matter expertise to leaders and business lines by providing guidance, interpretation, and communicating impact to business lines/accounting team. This position is a hybrid position working in one of our corporate offices - Boston, MA, Dallas, TX or Miami, FL. Where the Ideal Candidate Will Have: * Years of progressive accounting experience demonstrating a solid understanding of GAAP and financial regulatory reporting * Proven track record in process improvement initiatives with a finance or accounting department * Expert level proficiency in Microsoft Excel (e.g., advanced formulas, pivot tables, macros) for data analysis and modeling * Strong PowerPoint skills to effectively present findings and recommendations to stakeholders * A keen interest in an understanding of AI and automation tools with a desire to apply them to reduce manual steps and streamline processes * Excellent analytical problem solving and communication skills ability to work independently and collaboratively in a fast-paced environment * Manages and monitors any large project or process implementation within the accounting function. * Shares accounting expertise with leaders and business lines by providing guidance, interpretation, and communication of policy and/or procedural changes and impact. * Directs and guides accounting teams by reviewing financial information, reporting, and disclosures. * Ensures compliance and regulatory standards are met within the department. * Researches and analyzes new products, systems, and/or best practices within the accounting function; proposes findings to Accounting Director. * Monitors and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy. * Monitors and communicates accounting developments to the organization's operations, financials, and regulatory reporting to management. * Collaborates cross-functionally with all lines of businesses to facilitate and lead timely implementation and standardization of any new accounting requirements made to the existing accounting policies and procedures. * Collaborates with other finance department managers to support overall department goals and objectives. * Advises senior management on the best practices needed to meet defined goals and objectives. * Manages projects and initiatives as requested by senior management. * Establishes and maintains collaborative relationships with internal and external stakeholders. * Improves existing processes and practices within the Accounting department. * Represents the organization as a primary resource and subject matter expert for specific accounting projects, initiatives, and updates. * Coaches, reviews, and delegates work to junior professionals as needed. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree: Accounting or equivalent field. - Required. Master's Degree: Accounting, Finance, Business Administration, or equivalent field. - Preferred. 5+ Years Experience: Accounting, Finance, Business Administration or similar field within the Banking or Financial Services Industry - Required. * Ability to lead, influence and direct peers, subordinates and management. * Ability to make effective decision making on complex matters. * Ability to convey a sense or urgency and drive. * Ability to multi-task and meet strict deadlines. * Ability to handle conflict resolution with other groups (e.g. business units) outside of Corporate Accounting to ensure appropriate accounting guidance is followed. * Ability to adjust to new developments/changing circumstances. * Ability to interact with senior level management; experience interfacing with multiple levels of the organizational structure. * Ability to maintain and report on confidential information in an appropriate manner. * Strong interpersonal, supervisory, and customer service skills required. * Strong attention to details and can analyze information quickly. * Self-directed, self-motivated and demonstrated experience providing ideas and solutions to further business understanding. * Excellent written and oral communication skills. * Excellent analytical, organizational and project management skills. * Results oriented; ability to work efficiently and meet strict reporting deadlines. Certifications: * CPA (Certified Public Accountant) - Plus It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range Minimum: $69,375.00 USD Maximum: $120,000.00 USD Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ****************** to discuss your needs.

at First Business Bank Join the winning team at First Business Bank as the Portfolio Manager! First Business Bank is a Top Workplaces USA company, learn more here. At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority - they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other's differences, and a focus on improving our communities, we are confident you'll find the experience is your advantage. We're delighted you're considering joining us!The Portfolio Manager is responsible for credit analysis, credit monitoring, and loan documentation of Floorplan Finance relationships. Primary duties include collecting financial data on new and existing clients, monitoring the risk of the portfolio, and other general risk mitigation duties to help maintain the overall soundness of the Floorplan portfolio. Work Model: Full-time at the Indianapolis, IN office with the ability to work remote 1 day per week. Specifically, as a Portfolio Manager you will:Portfolio & Credit Risk Management Own primary responsibility for the credit quality and monitoring of portfolio risks. Analyze financial data on existing clients, while striving to help maintain the overall soundness of the loan portfolio. Track overall portfolio statistics and provide insight on trends. Track industry trends and report findings to leadership. Assist President in the monitoring of portfolio dashboards. Risk Monitoring & Analysis Utilize available monitoring tools to gauge various risk parameters of each client. Conduct fraud risk analysis using advanced methods and research tools provided by the company or obtained through other reliable resources. Have an investigative mindset by reviewing various internal reports and client provided reports to identify irregularities. Analyze client performance and communicate with leadership areas of concern. Compliance & Policy Oversight Be responsible for monitoring client's compliance with the credit agreement. Work closely with Bank leadership team and communicate on clients' compliance with their loan terms and company policy. Loan Operations & Documentation Work with the Loan Quality department to prepare documentation on the closing of new loans. Manage the renewal process by working with the VP-Sales. Position Requirements: Bachelor's degree in business, finance or related field required 2+ years of credit analyst experience Strong knowledge of technology, business computer applications, and ability to pick up on new systems quickly Ability to work independently and use independent judgement with minimal supervision Ability to handle pressure of meeting deadlines Experience the Total Rewards Great People Deserve As a recognized Top Workplace, we know taking care of our employees and their families directly impacts their success and the success of our company. As part of the Total Rewards package, we take pride in offering eligible employee benefits which include: Comprehensive Health, Dental, and Vision plans Competitive compensation, with a focus on professional development and internal mobility Paid vacation time (15 days minimum per year) Paid sick leave (6 days per year) 1 day paid volunteer time 10 paid holidays (annually) Paid parental leave 401(k) program with company matching, plus additional profit sharing contribution Performance based annual incentive program Free and confidential Employee Assistance Program Wellness programs Education Assistance Program Employee Stock Purchase Program Plus many other perks and benefits! Compliance Statement First Business Bank participates in the E-Verify program. Know Your Right to Work English and Spanish. First Business Bank is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. If you require a reasonable accommodation for any part of the employment process, please email [email protected].

Join the growing team at First Business Bank as a Loan Processor - Hybrid! At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority - they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other's differences, and a focus on improving our communities, we are confident you'll find the experience is your advantage. We're delighted you're considering joining us! This position has a Hybrid Work Model: 3 days per week at our Madison, WI location. CORE OBJECTIVES * Customer Service * Timely and professional response to emails and telephone calls to the loan department. * Loan Activities * Post loan payments and advances on loans * Perform address changes and risk rating changes * Loan reports * Credit Verifications * Follow up on items in monthly tickler reports * Prepare loan payoff statements * Timely and professional response to emails and telephone calls to the loan department * Loan Documentation * Determine loan request has appropriate approval as required by loan policy. Prepare loan documents as requested for loan officers, as assigned. Review loan documents for accuracy and completeness prior to and post closing, in accordance with applicable legal requirements and the bank's loan policy. * Book Loans * Set up and book loans to the loan system according to bank guidelines accurately and in a timely manner. Prepare FTM transactions, wire funds and request cashier's checks in order to distribute funds as requested by the loan officer. * Loan Filing * Create or add to existing loan file and forward documents to other Review Representatives for editing and final review. Mail necessary documents for recording at the appropriate filing office (ROD, DFI, etc.) in a timely manner. Identify ticklers for Credit Quest tracking - tracking missing or unrecorded documents and loan policy and documentation exceptions. Follow up and resolve any incomplete or incorrect items identified by edit in a timely manner. QUALIFICATIONS: * Banking experience in loan processing preferred * Ability to work independently and use independent judgment with minimal supervision * Demonstrated success with written communication, and ability to assess and analyze information, formulate conclusions and recommendations, and prepare well-written reports that will be reviewed and presented * Strong desire to be curious and inquisitive, and self-confidence to ask questions

Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Sr. Specialist, Pricing & Credit Model Analyst is responsible for developing pricing and risk-based models to optimize Auto loan pricing strategies. This role also involves development and maintenance of sophisticated empirical models - including credit scoring models. The position is highly quantitative in nature and requires an individual capable of taking a "hands-on" approach to data analysis. You will work closely with credit risk, finance, data science, and product teams to deliver actionable insights that balance risk, profitability, and competitiveness. This position blends strategic business problem solving with quantitative modeling expertise. You will work closely with leadership to translate complex data insights into clear business actions. * Develops a thorough understanding of the firm's operations and business practices. * Applies statistical techniques to analyze trends and uncover risks and opportunities relative to portfolio management and originations. * Utilizes data mining and statistical techniques to develop analytic insights, sound hypotheses, and informed recommendations. * Develop pricing frameworks that balance yield, risk, and volume objectives. Incorporate credit risk, customer behavior, collateral trend and market data into pricing algorithms. * Develop actionable recommendations to improve underwriting strategy, portfolio performance, and credit policies. * Explore opportunity to enhance Dealer Management program to grow our business with top-performing partners. * Participates in the construction of complex mathematical models - including credit origination and customer behavior scorecards - which directly support critical decision-making processes. * Contribute to continuous process improvements in data quality, reporting, and automation. * Liaisons with IT and other internal teams to define requirements and ensure the timely and accurate delivery of data elements for analytic projects, changes to Pricing & Policy. * Encapsulates analytic findings into executive-level summary documents to support senior management decision-making. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree or equivalent work experience: Statistics, Economics, Operations Research, Applied Mathematics, or a related quantitative discipline required or equivalent experience - Required. Master's Degree Statistics, Economics, Operations Research, Applied Mathematics, or a related quantitative discipline required or equivalent experience. - Preferred. Ph.D. Statistics, Economics, Operations Research, Applied Mathematics, or a related quantitative discipline required or equivalent experience - Preferred. 3+ Years Analytics in Financial Services Industry or equivalent. - Required. 3+ Years Indirect subprime Auto Financial Services Industry experience. - Preferred. 3+ Years Prior experience developing credit scoring models preferred. - Preferred. * Familiarity with logistic regression models, segmentation and variable reduction techniques, hypothesis testing, neural networks, design of experiments, ANOVA, decision trees, and linear regression. * Prior experience working with credit bureau data preferred. * Demonstrated ability to use SQL and SAS to extract data from multiple data sources. Working knowledge of Python/R preferred. * Demonstrated ability to merge, concatenate, and prepare extremely large datasets for statistical analysis and mathematical model development. * Demonstrated ability to create complex pivot tables in MS Excel. * Ability to effectively explain advanced mathematical concepts, techniques, and analyses to a business audience. * Ability to translate analysis into a clear business plan. * Strong written and verbal communication skills. * Ability to maintain confidentiality. Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Location: Dallas, Texas. Hybrid role requiring up to 3 days/week in the office. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range Minimum: $67,500.00 USD Maximum: $140,000.00 USD Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ****************** to discuss your needs.

Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients, and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today. We are seeking an experienced Senior Databricks Solution Architect to join our data architecture team, focusing on architecting cloud solutions in Databricks. This role involves architecting state-of-the-art data integration and analytics solutions, as well as assisting with the migration of on-premises Data Lakes, ODSs, and other solutions to Databricks. This position is critical in establishing a solid foundation for data management within our organization, ensuring that data is organized, accessible, secure, governed, and aligned with business objectives. If you're passionate about data and eager to make a significant impact, we want to hear from you! The Architect will: Help establish a cloud-based data management platform (focusing on Databricks) that supports the Medallion Architecture and integrates operational processes, data integration, data warehousing, business intelligence, and advanced analytics (e.g., AI/ML) Work directly with multiple engineering teams to: Mentor and educate them on proper methods to process, store and access data in the cloud. Establish a migration path to modernize their data centric solutions in the cloud and coach them through the process. Establish the standards, principles, patterns, guidelines, and processes necessary for successful cloud adoption. Ensure solutions have data security, governance, consistency, accessibility, and high quality. Partner with other Data and AI architects on solutions - as well as the rest of EA. Collaborate with product owners and managers to ensure a robust architectural runway that can support future business requirements throughout the product life cycle. Evaluate and recommend emerging technologies for data management, storage, analytics, and related tools. Develop future state roadmaps for products and technologies that align with and enable business objectives. Technical Experience and Qualifications: Databricks proficiency: In-depth, hands-on experience using the Databricks platform and its tools like Delta Lake, Delta Live Tables, Databricks SQL, etc. Cloud platform expertise: Proven experience with Google Cloud Platform (GCP) or another major provider like AWS or Azure Data-centric solutions: At least five years of experience in architecting, designing, and implementing data-centric solutions such as Data Lakes, Operational Data Stores and Data Warehouses using industry best-practice architectural patterns. Data engineering: Strong understanding of the methods and tools used for data ingestion, cleaning, augmenting and transformation like ETL/ELT tools, programming languages (i.e. Python, Spark), streaming technologies and leveraging APIs. Solution architecture experience: Solid experience as a solution architect, actively promoting and utilizing industry best-practice architectural patterns in designs and implementations. Educational background: A bachelor's degree in Computer Engineering, Computer Science, Management Information Systems, or a related field. Problem-solving skills: Strong analytical, troubleshooting, and problem-resolution skills related to information architecture concepts that support well-architected and integrated transactional, analytical, and collaborative systems. Engineering practices: Understanding of engineering practices such as IaC, CI/CD, automated testing, and the Scaled Agile Framework (SAFe). Financial industry experience: Banking or other Financial Services experience is a plus. A combination of education and experience may meet requirements. Pay Range: $127,000 - $185,000 (Based upon relatable skills/experience) Work Location: This position can be located 100% remote within the United States or will be a hybrid work schedule (3 days a week in office) if you are within 50 miles of the Zions Technology Center in Midvale, UT. Benefits: Medical, Dental and Vision Insurance - START DAY ONE! Life and Disability Insurance, Paid Parental Leave and Adoption Assistance Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts Paid Training, XX days of Paid Time Off (PTO) and 11 Paid Federal Holidays 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits including coaching and therapy sessions Tuition Reimbursement for qualifying employees Employee Ambassador preferred banking products Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.

Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Sr. Representative, Collections responds in a timely and professional manner to all customer calls, and contacts customer as appropriate and necessary under policy and procedure or to respond to inquiries for the Customer Service department. * Uses various collection systems to update customers' accounts and to send correspondence. * Responds in timely and professional manner to all customer calls, and contacts customer as appropriate and necessary under policy and procedure or to respond to inquiries. * Maintains current, accurate and complete information on status of all customers in portfolio. * Assists Customer Service Collections team with research and questions. * Understands and adheres to the Fair Debt Collection Practice Act, Collection Laws, and Fair Credit Reporting Act. * Assists in the upkeep of various Collections tracking reports. * Coordinates collection activities for assigned accounts. * Serves as point of contact between the Customer, Collections Officer, and Operations. * Monitors ongoing trends and developments in various business-related industries, and the economy. * Assists management and/or senior Collections professionals in special projects as needed. * Extracts and compiles collection performance data from various source systems (including manual tracking reports) for qualitative and/or quantitative analyses. * Assists in developing collection risk reporting and analysis capabilities. * Assists in developing collection key risk indicators (KRI) with defined triggers and limits. * Conducts various ad-hoc analyses to support the strategy and monitoring functions within the department. * Monitors progress against project plan communicating status or any relevant issue to the project manager. * Supports in the rollout of the systems for collections. * Create and implement new policies, workflows, reports, communications, definitions and processes for the collections department. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Bachelor's Degree or equivalent work experience: - Required. * 2+ Years of Bankruptcy experience - Required. * Demonstrated knowledge of basic Collections principles, concepts and policies. * Proficient MS Office (Excel, PowerPoint, Word, Visio, and Outlook) skills. * Strong verbal and written communication skills. * Strong analytical, problem solving and critical thinking skills. * Ability to summarize, document, and communicate information in a clear and concise manner. * Ability to organize and prioritize multiple tasks to meet deadlines. * Ability to work independently as well as collaboratively within a team environment. * Ability to interpret, analyze and apply data/information. * Ability to stay abreast of industry best practices, procedures, and techniques. * Ability to build and foster internal relationships. * Ability to adhere to policies, procedures, and instructions of management. * Ability to change direction as project demand dictates. Certifications: * No Certifications listed for this job. It Would Be Nice For You To Have: * Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. * Experience in Microsoft Office products. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range Minimum: $32,250.00 USD Maximum: $50,000.00 USD Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ****************** to discuss your needs.

Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues with the best experience possible for over 150 years. Join us in shaping the future of our workforce - today. We are seeking a dynamic, highly skilled and experienced Network Engineer with a minimum of 8 years in the field, who has a proven track record of designing, implementing, and supporting datacenter networks. In this role as an experienced Network Engineer, you will be responsible for designing, implementing, and supporting a large-scale enterprise network spanning multiple data centers and hundreds of branch locations across the U.S. You will lead initiatives to modernize and optimize our network architecture, troubleshoot advanced issues, and collaborate cross-functionally with systems, security, and application teams. The experienced Network Engineer will: * Design and maintain scalable, secure, and highly available network solutions across data centers, branches, and cloud environments. * Lead or participate in the evaluation and implementation of new networking technologies and tools. * While collaborating with peers, develop and establish long-term objectives and modernization efforts for the network infrastructure. * Develop and contribute to automations efforts for critical and reoccurring tasks within the team. * Mentor other members of the team and provide technical assistance to cross-functional teams. * Participate in an on-call rotation and provide escalation support for critical incidents. Qualifications: * 8+ years of experience in a network engineering role * Significant experience in designing, implementing, and supporting datacenter networks in Spine-Leaf topologies, leveraging VXLAN and EVPN with Cisco Nexus infrastructure. * Significant experience with advanced routing configurations, with special attention to BGP and OSPF. * Experience in designing, implementing, and supporting, cloud-managed network solutions which include SD-WAN, switches, and wireless. Special attention to those with Cisco Meraki experience. * Experience in leveraging scripting languages and automation to simplify and support complex networks. This can include the use of Python, Ansible, and Terraform. * Bachelor's degree in Computer Science, Information Technology, or a related field required. A combination of education and experience may meet qualifications. * Industry network certifications such as CCIE and CCNP. * Experience in designing and supporting cloud environments, with particular attention in GCP, AWS, and Azure. * Experience with network monitoring and performance tools such as SolarWinds, Grafana with Prometheus, Wireshark, and similar. Location: This position has a hybrid work from home schedule with a minimum of three days per week in the office at one of the following locations: Zions Technology Center: 7860 Bingham Junction Blvd, Midvale, UT 84047 Amegy Operations Center: 1801 Main Street, Houston, TX 77002 The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as: * Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station. * At least 75% of the building is powered by on-site renewable solar energy. * Access to outdoor recreation, parks, trails, shareable bikes and locker rooms. * Large modern cafe with a healthy and diverse menu. * Healthy indoor environment with ample natural light and fresh air. * LEED-certified sustainable building that features include the use of low VOC-emitting construction materials. Benefits: * Medical, Dental and Vision Insurance - START DAY ONE! * Life and Disability Insurance, Paid Parental Leave and Adoption Assistance * Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts * Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays * 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience * Mental health benefits including coaching and therapy sessions * Tuition Reimbursement for qualifying employees * Employee Ambassador preferred banking products Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.

Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today. We are seeking an ITSM Software Engineer to join Zions Bancorporation's ITSM Engineering Team. The ITSM Software Engineer plays a key role in building and implementing integrations with ServiceNow. The initial area of focus is on enhancing CMDB capabilities. A healthy CMDB is critical to efficient system automation and many high-value ITSM processes. The Software Engineers building and maintaining the CMDB and its related systems are critical to Zions delivering world-class services to its customers. The ITSM Software Engineer will: Integrate CMDB with external systems (e.g., SCCM, Intune, Fusion, Archer, GCP) using Service Graph Connectors and custom APIs. Implement and optimize ServiceNow Discovery and Service Mapping processes. Architect, configure, and maintain the ServiceNow CMDB to ensure data accuracy, completeness, and compliance. Develop and enforce governance policies and best practices for CMDB usage. Build self-service workflows and automation for CI updates, service map recertification, and onboarding processes. Support REST API integrations, CyberArk credential management, and agent-based discovery Systems and Process Automation using Python, ServiceNow/JavaScript, and various automation platforms depending on skill sets and interest. Qualifications: 4+ years of ServiceNow development/administration experience. Strong scripting skills in JavaScript, Flow Designer, and Business Rules. Experience with IT Asset Management, Discovery, and CMDB modules. Familiarity with Object Oriented Software Development with languages such as Python, C#, or Java. Familiarity with Linux and Windows systems administration a plus. Bachelors in computer science, computer engineering, or related field. A combination of education and experience may meet qualifications Location: This position has a hybrid work from home schedule with a minimum of three days per week in the office at the new Zions Technology Center in Midvale, UT. The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as: Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station. At least 75% of the building is powered by on-site renewable solar energy. Access to outdoor recreation, parks, trails, shareable bikes and locker rooms. Large modern cafe with a healthy and diverse menu. Healthy indoor environment with ample natural light and fresh air. LEED-certified sustainable building that features include the use of low VOC-emitting construction materials. Benefits: Medical, Dental and Vision Insurance - START DAY ONE! Life and Disability Insurance, Paid Parental Leave and Adoption Assistance Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits including coaching and therapy sessions Tuition Reimbursement for qualifying employees Employee Ambassador preferred banking products Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.

Key Private Bank (KPB) is dedicated to serving our clients' financial needs through expert advice and personalized banking, borrowing and investment solutions. The Associate Relationship Manager (ARM) is at the center of this client promise by managing and building client relationships through knowledgeable advice that is aligned to the clients' financial goals. The ARM works to identify growth opportunities in an existing book of high-net-worth clients or through dedicated internal referral channels to achieve individual sales goals while partnering with experienced Relationship Managers throughout the sales process. Responsibilities Identifies opportunities to retain, expand and acquire client relationships. Gather information from the client and consult with appropriate team members to recommend banking, borrowing and investment solutions. Engages and coordinates the extended advisory team based on client needs. Acts as a client advocate/representative on assembled team. If needed engages the Market Leader or other Relationship Manager based upon complexity of the client relationship. Develops a comprehensive understanding of clients' needs, based on the review and analysis of personal and business financial data gathered through Relationship Reviews, the customer relationship manager (CRM) system and personal meetings. Captures the client's goals in a financial plan. Develops and maintains an in-depth knowledge of the KPB Sales Process, Client Experience and Client Service Standards. Employs and maintains a disciplined approach to the client review process using designated tracking tools to document progress on implementation of client strategies. Meets or exceeds assigned individual sales goals by expanding existing client relationships, closing referrals and/or capturing new business growth. Prepares and delivers client presentations, individually or as part of a team, presenting appropriate financial solutions via consultative review and proactive contact. Participates in Community organizations to demonstrate Key's commitment to the local community. Develops and maintains an in-depth knowledge of financial wealth management services and products as well as knowledge of competitors and competitive products. Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education Qualifications Bachelor's Degree in business related field or equivalent work experience (required) Experience Qualifications Minimum of 3 years of financial services related experience required Licenses and Certifications FINRA 7 and 66 (or 63 & 65) (preferred) Tactical Skills Excellent client relationship and superior partnering skills. Deep knowledge of financial products and banking regulations. Established excellent written and verbal communication skills. Experience in working with high-net-worth individuals and their financial issues preferred. Experience working in credit teams and have a proven understanding of the importance of asset quality and exceptional customer service preferred. Sales or customer service experience. Personal Skills Collaboration: Demonstrates experience in participating in productive collaborative processes that help solve business problems and meet business goals Critical Thinking: The ability to identify, obtain, and organize relevant data and ideas and prioritize concerns in the decision-making process Emotional Intelligence: Identifies relevant EI components, practices, benefits, and development venues and discusses issues and considerations needed to advance one's own EI maturity Empathy: Leverages active listening skills to understand others' thoughts and emotions and evaluates everybody's side of a disagreement before making decisions; imagines self in other's place and appreciates diverging viewpoints Influence: Develops basic persuasive arguments and utilizes active listening skills and probing techniques to surface opportunities to influence Persuasion: Provides persuasive messages using well-reasoned arguments to address audience concerns or reactions; explains others' viewpoints and asks questions to ensure mutual understanding Resilience: The ability to remain unaffected by the moods and behaviors of others, while remaining empathetic, and demonstrate a strong sense of belief in one's own abilities Practical Skills Business Acumen: Participates in business tasks to get things done in own business unit and communicates key considerations for business decision-making processes Risk Management: Implements or manages risk management for own business unit and documents key steps of the risk management process and associated procedures Core Competencies All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies. Physical Demands General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Travel Occasional travel to include overnight stay. Driving Requirements Ability to routinely and frequently operate a motor vehicle with a valid driver's license. Job Posting Expiration Date: 05/31/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.

Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! Senior Workout Officer - Must have Commercial Real Estate Workout experience. Essential Duties & Responsibilities Portfolio Management * Manage a portfolio of mid- to high-complexity distressed commercial real estate loans, focusing on rent-regulated multifamily assets in NYC. * Evaluate collateral performance, borrower financials, and guarantor support to identify risks and recommend appropriate workout strategies. * Develop and execute resolution plans including loan modifications, forbearances, restructurings, the pursuit of various remedies. * Monitor ongoing borrower compliance, property performance, and loan covenant adherence. Commercial Loan Documentation * Review, interpret, and negotiate commercial loan documents, including notes, mortgages, guarantees, intercreditor agreements, and forbearance or modification agreements. * Partner with internal and external counsel to ensure documentation accuracy and adherence to internal credit and regulatory standards. * Identify legal and structural issues that could impact collateral recovery or enforceability. Underwriting & Financial Analysis * Conduct comprehensive underwriting of rent-regulated multifamily properties, including evaluation of rent rolls, regulatory compliance, operating statements, capital needs, and market dynamics. * Perform financial modeling, collateral valuations, and risk assessments to support loan resolution recommendations. * Prepare and present detailed credit memoranda and action plans to management and credit committees. Negotiation & Relationship Management * Lead negotiations with institutional borrowers, sponsors, investors, and legal representatives to achieve balanced, risk-mitigated outcomes. * Maintain initiative-taking and professional communication with borrowers and internal stakeholders throughout the workout process. Foreclosure & REO Oversight * Oversee and manage judicial foreclosure processes, coordinating with counsel to ensure compliance with state laws and procedural requirements. * Manage Real Estate Owned (REO) assets post-foreclosure, including stabilization, valuation, and disposition. * Collaborate with internal Real Estate and Asset Management teams to optimize recovery and minimize holding costs. Compliance, Policy, and Regulatory Adherence * Ensure all actions comply with internal policies, risk management frameworks, and regulatory requirements. * Maintain thorough loan files, workout documentation, and regulatory reporting consistent with audit and examination standards. * Demonstrate a strong understanding of credit policy and ensure all recommendations and actions are appropriately supported and documented. Core Competencies * Credit & Risk Acumen - Evaluates credit scenarios with sound judgment and risk awareness. * Regulatory & Policy Adherence - Demonstrates thorough understanding of banking regulations and internal governance standards. * Negotiation & Influence - Effectively negotiates with institutional counterparties to achieve optimal outcomes. * Execution & Accountability - Drives timely and accurate resolution of distressed assets within established frameworks. * Collaboration - Works effectively across Credit, Legal, Compliance, and Real Estate teams to support portfolio performance. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications * Education: bachelor's degree in finance, Real Estate, Accounting, or related field required; MBA or relevant graduate degree preferred. * Experience: * Minimum 9+ years of experience in commercial real estate workouts, special assets, or credit risk management within a regulated financial institution. * Proven experience reviewing and negotiating commercial loan documentation and complex legal structures. * Background in underwriting and managing rent-regulated multifamily properties in New York City. * Demonstrated ability to negotiate with institutional clients and structure loan modifications or settlements. * Direct experience with judicial foreclosures, receiverships, and REO management. * Skills & Competencies: * Understanding of NYC rent regulation and multifamily market dynamics. * Strong analytical, financial modeling, and valuation skills. * Excellent written and verbal communication, negotiation, and presentation skills. * Ability to interpret and apply internal policies, regulatory standards, and legal documentation. * Proficiency with Microsoft Excel, Word, PowerPoint, and loan servicing or risk management systems. It Would Be Nice for You to Have: * Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. * Experience in Microsoft Office products. Pays: $165k with $30k targeted annual bonus What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range Minimum: $90,000.00 USD Maximum: $165,000.00 USD Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ****************** to discuss your needs.

340BDirect, a business line of Procuity*, a rapidly growing healthcare technology company, is seeking a self-motivated Healthcare Contracts Agent. is located remote or in-office in Midvale, UT. This position will assist with management of the contract lifecycle for our clients, including template setup, contract generation, facilitation of execution, maintenance, and termination. This position will assist with ensuring the accuracy, quality, and completeness of all contracts, contract configurations, and historical documents; create reports and monitor quality control checkpoints; and look for ways to drive automation and efficiency. This position will report to the VP of Contracting and will support and coordinate with multiple business areas. The successful candidate will have experience with handling pharmacy contracts, managed care contracts, or other contract background; be able to juggle multiple clients with multiple priorities, have a keen attention to detail while keeping the big picture in mind; have a proficiency for observation, accuracy, and error elimination, have a sense of business awareness, and have sound business ethics. Responsibilities: · Generate, review, refine, and facilitate execution of complex client contracts. · Assist with ensuring that contracts meet all compliance regulations, internal policies, and technical requirements. · Assist with managing the contract lifecycle from new contract requests, contract approval, contract maintenance, and contract termination. · Assist with coordinating contract environment set up for new customers and assist with maintaining existing contract environments for established customers. · Ensure that contractual records and documentation for all clients and projects are accurate and historically maintained. · Establish and maintain strong business relationships with internal and external stakeholders to effectively manage contract inquiries, issues, and disputes. · Assist with analyzing significant and/or unique contract requirements, special provisions, terms, and conditions to ensure compliance with appropriate laws, regulations, corporate policies, business unit procedure; validating findings with legal as required. · Assist with processing contract redlines. · Assist with evaluating contract performance with existing rates and models. · Maintain deadlines on deliverables and communicate on an ongoing basis with internal and external stakeholders about contractual issues. · Assist in identification, development, and implementation of new contract policy and processes. · Provide guidance to internal and external stakeholders on both routine and special projects and objectives relating to contract activity. · Convert contract documentation into technical specifications. · Perform other duties as assigned. Qualifications: · Professional experience in 340B, pharmacy, healthcare, or contract related. · Degree in Healthcare Administration, Business, or a related field preferred. · Experience with contract administration, maintenance, or management. · Knowledge of contract documentation, storage, and maintenance. · Must be a self-starter/self-motivated. · Highly organized, detail-oriented, and excellent internal and external customer service skills. · Good problem solving and internal/external customer relationship management skills. · Ability to thrive in a cyclical environment that will have fast-paced, high pressure times and low intensity, temperate times. · Ability to multi-task and communicate with all levels of the organization. · Good prioritization and effective communication skills, both verbal and written. · Ability to take initiative and make sound decisions. · A team player with strong business ethics. · Basic familiarity with MS Word; understanding of MS Excel, Access, Outlook, and Teams preferred. *Procuity is a division of Zions Bancorporation Website: 340bdirect.com Benefits: · Medical, Dental and Vision Insurance - START DAY ONE! · Life and Disability Insurance, Paid Parental Leave and Adoption Assistance · Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts · Paid Training, 15 days of Paid Time Off (PTO). (PTO covers both sick and vacation days without distinguishing between them), 11 Paid Federal Holidays, and any applicable state holidays · 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience · Mental health benefits including coaching and therapy sessions · Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire · Employee Ambassador preferred banking products Pay (depending on experience and location): $55,000-$68,000 Illusion

Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Private Client Banker (PCB) is part of the Key Private Client Program and will focus on the entire client relationship with a plan-based approach to financial advice. As a PCB, you will deliver and refer appropriate financial solutions to KeyBank's client base with up to $2M in investable assets. The PCB helps new and existing clients achieve confidence in their financial wellness by assessing their financial needs, gathering and documenting client data, and offering appropriate products and services. PCBs identify products and services to meet client needs and refer to appropriate sales professionals in Retail, Key Investment Services, Private Bank, Mortgage or Business Banking. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them. Responsibilities Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially. Listen for clues for financial wellness opportunities during client conversations and provide effective and customized financial wellness recommendations to clients; Delivers on client solutions through referring of investment and insurance products Consistently attains individual activity, behavior, and outcome expectations. Builds a client referral pipeline via identification and development of internal and external centers of influence; Employs a disciplined approach to prospecting; documents calling efforts. Develops and maintains an in-depth knowledge of private client products and services, as well as knowledge of competitive products and services to ensure meaningful in-depth financial wellness conversations with clients Opening personal and business accounts (consumer checking, small business, various deposit products, home equity, unsecured lending, certificates of deposit, etc.). Developing strong partnerships with branch teammates and line of business partners - focusing on client acquisition and deepening the relationship of current clients; effectively managing internal and external centers of influence. Ensuring compliance with operational, risk, security and audit procedures and policies including appropriate documentation of client interactions. Support of branch operations including assisting with client transactions on the Teller line as needed. Participate in and occasionally facilitate morning huddles and end of day debriefs Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education Qualifications High School Diploma, GED, or equivalent experience (required) or Bachelor's Degree (preferred) Experience Qualifications Experience in developing current and new customer relationships, achieving sales goals and building referral sources in insurance and investment products. (required) Foundational knowledge of sales and service techniques with clients, including tele-consulting, outside calling, prospecting and networking. (required) Comfortable interacting with small business clients, overcoming objection, and asking fact-finding questions with the goal of being helpful. (preferred) Interpersonal interaction skills and an ability to build rapport in matter of minutes is vital. (required) Demonstrated experience with influencing business partners and leveraging centers of influence, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals. (required) Working knowledge of PCs (MS Windows and Office Products including Word, Excel, etc.). (required) Working knowledge of digital technology (mobile, apps, web-based browsing) and ability to educate clients on digital platforms and capabilities within Key (required) Licenses and Certifications FINRA License S6 Upon Hire (required) FINRA License S63 Upon Hire (required) FINRA Security Industry Essentials (SIE) Upon Hire (required) Life and Health Insurance Licenses Upon Hire (required) Tactical Skills Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Demonstrated ability to attain sales and referral goals through preset appointments and quality conversations leading to recommendations that support clients' financial wellness goals, leveraging system generated lead lists, walk ins, and professional contacts Strong work ethic and high level of integrity Excellent Time management skills Personal Skills Adaptability: Demonstrates a willingness to listen to other opinions and adjusts to new or changing assignments, processes, and people while avoiding snap reactions Collaboration: Demonstrates experience in participating in productive collaborative processes that help solve business problems and meet business goals Critical Thinking: The ability to identify, obtain, and organize relevant data and ideas and prioritize concerns in the decision-making process Decision Making: The ability to select the right activities to work on from a range of competing priorities and stands by decisions in the face of conflict or unexpected outcomes Emotional Intelligence: Identifies relevant EI components, practices, benefits, and development venues and discusses issues and considerations needed to advance one's own EI maturity Practical Skills Business Acumen: Participates in business tasks to get things done in own business unit and communicates key considerations for business decision-making processes Oral & Written Communication: Possesses the ability to adapt listening and facilitation style to others' communication styles and uses various approaches appropriately and effectively Risk Management: Implements or manages risk management for own business unit and documents key steps of the risk management process and associated procedures Storytelling: Demonstrates basic storytelling principles to create compelling stories that will positively influence clients and potential clients Change Navigation: Articulates the rationale for, and positive and negative consequences of change so as to help others adapt; encourages exploration of non-traditional ideas by team members leveraging the concept of continuous improvement Core Competencies All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies. Physical Demands Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs. Driving Requirements Ability to routinely and frequently operate a motor vehicle with a valid driver's license. #LI-CF1 COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $24.52 - $37.50 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 02/13/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.

Join the winning team at First Business Bank as the Portfolio Manager! First Business Bank is a Top Workplaces USA company, learn more here. At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority - they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other's differences, and a focus on improving our communities, we are confident you'll find the experience is your advantage. We're delighted you're considering joining us! The Portfolio Manager is responsible for credit analysis, credit monitoring, and loan documentation of Floorplan Finance relationships. Primary duties include collecting financial data on new and existing clients, monitoring the risk of the portfolio, and other general risk mitigation duties to help maintain the overall soundness of the Floorplan portfolio. Work Model: Full-time at the Indianapolis, IN office with the ability to work remote 1 day per week. Specifically, as a Portfolio Manager you will: Portfolio & Credit Risk Management * Own primary responsibility for the credit quality and monitoring of portfolio risks. * Analyze financial data on existing clients, while striving to help maintain the overall soundness of the loan portfolio. * Track overall portfolio statistics and provide insight on trends. * Track industry trends and report findings to leadership. * Assist President in the monitoring of portfolio dashboards. Risk Monitoring & Analysis * Utilize available monitoring tools to gauge various risk parameters of each client. * Conduct fraud risk analysis using advanced methods and research tools provided by the company or obtained through other reliable resources. * Have an investigative mindset by reviewing various internal reports and client provided reports to identify irregularities. * Analyze client performance and communicate with leadership areas of concern. Compliance & Policy Oversight * Be responsible for monitoring client's compliance with the credit agreement. * Work closely with Bank leadership team and communicate on clients' compliance with their loan terms and company policy. Loan Operations & Documentation * Work with the Loan Quality department to prepare documentation on the closing of new loans. * Manage the renewal process by working with the VP-Sales. Position Requirements: * Bachelor's degree in business, finance or related field required * 2+ years of credit analyst experience * Strong knowledge of technology, business computer applications, and ability to pick up on new systems quickly * Ability to work independently and use independent judgement with minimal supervision * Ability to handle pressure of meeting deadlines