Client Services Banker I
Heritage Bank of Commerce Job In Los Altos, CA
The Client Services Banker I role is the employee in the branch who is primarily responsible for opening new accounts, handling customers' depository transactions (cash and non-cash teller transactions), and responding to client inquiries.
Pay Range: Base Compensation is dependent upon role, experience, and skill set: Min- $19.24/hr Max- $32.06/hr
Primary Responsibilities:
Provide exceptional customer service to all clients, prospective clients and Bank employees, in person, by email, and the phone:
Interact and establish rapport with all clients that conduct business in the branch
Display outstanding interpersonal skills and maintain a professional image at all times
Maintain a working knowledge of banking operations as it applies to the position:
Follow proper procedures to mitigate risk to the bank
Follow bank policies and banking regulations
Conduct daily review of specified reports as required
Complete operations work accurately and efficiently
Act as primary new accounts contact:
Possess a high level of knowledge and understanding of all Bank products and service fees in order to meet client needs and/or refer them to the appropriate department
Build and maintain partnership with relationship management team and internal departments
Possess a high level understanding of account ownerships and the supporting documentation required by regulatory and bank procedures
Accurately input account information in the applicable computer programs as part of the new account process
Conduct teller transactions accurately and efficiently:
Manage assigned cash drawer within Bank policy and procedures
Assist supervisor with training new team members if needed
Perform all other duties and special projects as assigned
Qualifications:
High school diploma or general education degree (GED)
Minimum of one year of related experience
Cash handling, customer service, and new account experience preferred
Knowledge of Microsoft Word and Excel preferred
Effective communication skills in presenting information in one-on-one and small group situations to customers and other employees of the organization
Displays a customer focused attitude with the ability to engage customers, build personal connections, and exhibit professionalism
Compliance Responsibilities:
The employee is responsible for ensuring compliance with all aspects of job related laws and regulations and must maintain current compliance knowledge by attending compliance related training seminars and staff meetings and by reading pertinent compliance related materials.
Job related laws and regulations include, but are not limited to the following: Bank Secrecy Act (BSA); Office of Foreign Asset Control (OFAC); Vendor Management; Information and Data Security; and SEC regulations related to corporate governance and disclosure.
Heritage Bank of Commerce is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, marital status, genetic information, disability, Veteran status, or any other characteristic protected by Federal, state or local laws.
JOB CODE: HBC 23-141
Client Services Representative I
Heritage Bank of Commerce Job In San Jose, CA
Requisition #: HBC 24-71 Department: Branch Operations The Client Services Rep I role is the employee in the branch who is primarily responsible for handling customers' depository transactions (cash and non-cash teller transactions) and inquiries.
Pay Range: Base Compensation is dependent upon role, experience, and skill set: Min- $17.55/hr Max- $26.64/hr
Primary Responsibilities:
* Provide exceptional customer service to all clients, prospective clients and Bank employees, in person, by email, and the phone:
* Interact and establish rapport with all clients that conduct business in the branch
* Display outstanding interpersonal skills and maintain a professional image at all times
* Maintain a working knowledge of banking operations as it applies to the position:
* Follow proper procedures to mitigate risk to the bank
* Follow bank policies and banking regulations
* Conduct daily review of specified reports as required
* Complete operations work accurately and efficiently
* Conduct teller transactions accurately and efficiently:
* Manage assigned cash drawer within Bank policy and procedures
* Process teller transactions accurately and efficiently
* Performs all other duties and special projects as assigned
Qualifications:
* High school diploma or general education degree (GED)
* Minimum of six months of related experience
* Cash handling and/or customer service experience preferred
* Knowledge of Microsoft Word and Excel preferred
* Effective communication skills in presenting information in one-on-one and small group situations to customers and other employees of the organization
* Displays a customer focused attitude with the ability to engage customers, build personal connections, and exhibit professionalism
Compliance Responsibilities:
The employee is responsible for ensuring compliance with all aspects of job related laws and regulations and must maintain current compliance knowledge by attending compliance related training seminars and staff meetings and by reading pertinent compliance related materials.
Job related laws and regulations include, but are not limited to the following: Bank Secrecy Act (BSA); Office of Foreign Asset Control (OFAC); Vendor Management; Information and Data Security; and SEC regulations related to corporate governance and disclosure.
Heritage Bank of Commerce is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, marital status, genetic information, disability, Veteran status, or any other characteristic protected by Federal, state or local laws.
Assistant Controller
Los Angeles, CA Job
At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today's needs and reach tomorrow's dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!
Overview:
The Assistant Controller is a hands-on position managing the daily operations of the Accounting Department including the General Ledger, Accounts Payable, and interdepartmental accounting review and support.
What You Will Do:
Oversees all aspects of the Accounts Payable function.
Reviews and approves journal entries, reviews critical general ledger account reconciliations, and fields team member questions on proper accounting treatment.
Plays a key role in the month-end general ledger account certification process.
Assist with monthly end reporting and variance analytics.
Serves as a leader in department projects by partnering with other departments to provide Accounting support and guidance.
Coordinates requests for new general ledgers, accounts, expense coding, and accounting process workflows related to new operational projects. Solves cross-functional problems; provides data and analytical horsepower, as necessary.
Quarterly and annual internal, regulatory, and compliance reporting. Provides data and analysis to support the timely completion of filings of 5300 Call Report and other regulatory reporting and audits.
Proactively identifies process improvement opportunities.
Will help develop, update, and implement department policies and procedures.
Develops and executes plans to reengineer existing processes that decrease overall efficiency.
Assumes responsibility for establishing and maintaining effective communication and coordination with Premier America staff and the Finance department.
Maintains department calendar and department due dates.
Stays informed of trends and changes in the accounting and banking/financial services fields.
Attending webinars, seminars and training as necessary. Assumes responsibility for related duties as required or assigned.
What We Are Looking For:
Minimum seven (7) years of experience in Accounting positions using Accounting systems and two (2) years in a supervisory capacity.
Experience completing complex G/L account reconciliations.
Accounting experience in a credit union and/or banking industry preferred.
Bachelor's degree in Accounting, Finance, or related field.
Thorough understanding of accounting concepts and principles.
Knowledge of credit union products.
Knowledge/familiarity with GAAP and financial accounting/reporting.
Excellent writing skills, technical and business reporting, and detail oriented and focus on work accuracy.
Certified Public Accountant (CPA) designation preferred but not required.
Ability to assist and supervise others.
Well organized and attentive to details, able to meet deadlines and manage projects, proficient in computer operations, specialized applications and MS Office suite.
Technically proficient with Microsoft Excel, including advanced formulas, pivot tables, equals if statements, and horizontal and vertical lookup formulas.
Strong analytical skills.
Strong interpersonal, leadership, and supervisory skills.
Ability to maintain an effective and efficient workflow.
Knowledge of the financial services industry, including in-depth knowledge of GAAP, regulations and industry standards relating to Accounting and Finance.
Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
Equal Opportunity Employer - Veterans / Disabled
Drug-free Workplace
Pay Grade Info:
To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State. We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.
The base pay range for this position is: $106k-$132k.
Perks Important to You:
Our Team Members enjoy the following rewards and benefits:
Competitive pay
Subsidized health care including medical, dental and vision
FSA and HSA
Company-Paid Life and A&D insurance
Discounts on loans (must be a member)
Paid Vacation, Holiday, and Sick time
401k Retirement Saving Plan with a 6% safe harbor employer match
Educational Assistance Program and more!
About Us:
Founded in 1957, Premier America is one of the nation's largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.
Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.
Senior Real Estate Loan Closer /Funder - Chatsworth
Los Angeles, CA Job
Job Title: Senior Real Estate Closer / Funder
At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today's needs and reach tomorrow's dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!
Overview:
This position is responsible for providing clerical and data entry support to the Real Estate department. Prepares related documentation and performs settlement functions associated with all real estate loan closings. The primary duties of the Mortgage Loan Closer/Funder are to close and fund residential mortgage loans (FHA, FNMA, FHLMC, VA, USDA, and Conventional) in accordance with company and investor guidelines. This will include the efficient use of our technology systems to apply the proper funding procedures for all types of mortgages. Successful candidates will be able to rely on their experience and judgment to plan and accomplish the following essential duties and responsibilities.
What You Will Do:
Coordinate and prepares loan closing packages, ensuring compliance with appropriate regulations, insurance, and guarantee functions/specifications, as applicable.
Assist with preparation of loan files to be sent to outside servicer and 3rd party QC vendor.
Complete loan boarding on core system
Initiate funding and wire transfers as required.
Identify and resolve conflicting information prior to loan settlement.
Maintain records of activity and prepare related reports as required.
Ensure that all escrow accounts are current and that all associated billings are paid in a timely fashion when due.
Complete and review Initial and Final CD's for accuracy and compliance.
Meet established productivity levels and turnaround times as set by Operations Manager.
Ensure all original closing documentation is received and reviewed in a timely manner to ensure the salability and insurability of the loan
Quality control review of all closing documentation to ensure they are accurate, properly signed and notarized as required.
Identify document deficiencies and promptly remediate with the appropriate internal/external parties.
Requirements
What We Are Looking For:
A minimum of three (3) years of Mortgage loan funding or processing experience or equivalent.
Bachelor's degree or equivalent work experience
Strong organizational and time management skills
Strong oral and written communication skills.
Thorough knowledge of Credit Union products, services, and policies.
Mortgage Cadence or other Mortgage lending software knowledge required.
The ideal candidate will have a minimum of 3 years of experience closing/funding residential mortgage loans and possess excellent working knowledge of 2015 RESPA-TILA (TRID) regulations
PC skills: Word, Excel, Microsoft Office
Knowledge of Mortgage loan documents and Loan Origination systems.
Basic Accounting
Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
Equal Opportunity Employer - Veterans / Disabled
Drug-free Workplace
Pay Grade Info:
To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State. We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.
The base pay range for this position is: $26 - $32 /hourly
Perks Important to You:
Our Team Members enjoy the following rewards and benefits:
· Competitive pay
· Subsidized health care including medical, dental and vision
· FSA and HSA
· Company-Paid Life and A&D insurance
· Discounts on loans (must be a member)
· Paid Vacation, Holiday, and Sick time
· 401k Retirement Saving Plan with a 6% safe harbor employer match
· Educational Assistance Program and more!
About Us:
Founded in 1957, Premier America is one of the nation's largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.
Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.
Resource & Content Creation Specialist
Los Angeles, CA Job
Full-time Description
The Resource and Content Creation Specialist's primary role is to collect and interpret technical data or information to create, edit and publish high quality resources and content for an intended audience. The Resource and Content Creation Specialist will create a consistent resource and content format and standards for the Credit Union. With a cross-functional perspective, the Resource and Content Creation Specialist will create and maintain a user-friendly information architecture to house all resources and content. Additionally, the Resource and Content Creation Specialist will keep all resources and content easy to use, understand, and find to keep the end user experience and engagement with the preferred tool top of mind.
What You Will Do:
Identifies, plans, manages and executes knowledge/content initiatives in partnership with cross-functional credit union Team Members.
Designs and creates high-quality and easy-to-use resources (including process maps and written documentation) and content that makes it easier for internal customers to perform their jobs.
Identifies audiences for resources/content and anticipate the questions, problems, and needs that the resources/content should address.
Edits, clarifies and proofreads resources and content written by others to ensure consistency of tone and message.
Establishes and maintains a consistent format for resources/content and creates standards for the organization.
Constructs resources and content that are simple and intuitive in the way that end users will need to perform in an end-to-end process.
Continuously assesses and optimizes performance of resources/ content by actively participating in end user research and assessing performance metrics.
Works with end users to test the integrity and ease of use/understanding of written documentation and other end user resources. This includes the searchability and effectiveness of the published documents.
Makes recommendations and plans changes to resources/content based on user feedback.
Explores and implements other ways to gather and incorporate user feedback.
Quickly iterates resource design solutions and work through details.
Understands the voice of the internal customer and their needs, which includes participating in outreach efforts and visiting internal customers on site.
Researches, creates and maintains information architecture templates that uphold business and legal standards and enables easy data migration for all resource tools.
Uses resource/content tools and reporting to analyze engagement and opportunities for improvement of published resources/content.
Participates and partners in review and feedback sessions on writing and design with internal stakeholders including management and the resource and content management specialist.
Uses technology to automate collaboration and approval processes for resources and content review.
Understands operational processes to support the design of efficient, effective processes and to identify process improvement opportunities for automation and workflow changes resulting in reduced costs and/or increased productivity.
Effectively collaborates with all levels of the organization to keep projects moving forward by keeping those teams informed of milestones, roadblocks and successes.
Supports the management of intranet content to ensure intranet content is current, relevant, and consistent in tone and message.
Completes high-quality work in a fast-paced deadline-driving environment.
Requirements
What We Are Looking For:
5+ years of relevant experience in the field of technical communication preferred, ideally with a focus on developing and implementing an end-user centric system.
At least 5 years of experience professional writing preferred.
At least 3 years of experience editing others' writing preferred.
At least 3 years of experience working in an Agile environment preferred.
At least 3 years of experience in HTML coding and CSS preferred.
At least 1 year of experience process mapping.
Strong knowledge of UX and UI preferred.
Strong project management skills, able to meet deadlines for multiple projects at a time.
Advanced critical and strategic thinking skills sufficient to make decisions regarding project and daily work that is complex in nature.
Prior experience in Credit Union and Banking operations preferred.
Bachelor's degree from accredited college or equivalent work experience.
Six Sigma White Belt Certification preferred.
Strong listening, interviewing, written, verbal and digital communication skills, with the ability to conduct meetings, respond to questions, and deliver formal presentations to all levels of the organization.
Advanced interpersonal skills and business acumen with the ability to work with cross-functional teams from subject matter experts to middle and senior level management.
Strong command of the English language, with an eye for detail, meticulous grammar, and proofreading skills.
An eye for visuals and graphic design, and familiarity with image editing tools.
Advanced writing skills with the ability to break down complex technical subjects and present them in an approachable way for different audiences - including translating technical jargon into plain language.
Advanced skills using a personal computer and various software packages, including Microsoft Office Suite and intranet software.
Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
Equal Opportunity Employer - Veterans / Disabled
Drug-free Workplace
Pay Grade Info:
To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State. We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.
The base pay range for this position is: $29 - $36 /hourly.
Perks Important to You:
Our Team Members enjoy the following rewards and benefits:
Competitive pay
Subsidized health care including medical, dental and vision
FSA and HSA
Company-Paid Life and A&D insurance
Discounts on loans (must be a member)
Paid Vacation, Holiday, and Sick time
401k Retirement Saving Plan with a 6% safe harbor employer match
Educational Assistance Program and more!
About Us:
Founded in 1957, Premier America is one of the nation's largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.
Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.
Client Services Banker I
Heritage Bank of Commerce Job In San Mateo, CA
Job Code: HBC 24-86
The Client Services Banker I role is the employee in the branch who is primarily responsible for opening new accounts, handling customers' depository transactions (cash and non-cash teller transactions), and responding to client inquiries.
Pay Range: Base Compensation is dependent upon role, experience, and skill set: Min- $19.24/hr Max- $32.06/hr
Primary Responsibilities:
Provide exceptional customer service to all clients, prospective clients and Bank employees, in person, by email, and the phone:
Interact and establish rapport with all clients that conduct business in the branch
Display outstanding interpersonal skills and maintain a professional image at all times
Maintain a working knowledge of banking operations as it applies to the position:
Follow proper procedures to mitigate risk to the bank
Follow bank policies and banking regulations
Conduct daily review of specified reports as required
Complete operations work accurately and efficiently
Act as primary new accounts contact:
Possess a high level of knowledge and understanding of all Bank products and service fees in order to meet client needs and/or refer them to the appropriate department
Build and maintain partnership with relationship management team and internal departments
Possess a high level understanding of account ownerships and the supporting documentation required by regulatory and bank procedures
Accurately input account information in the applicable computer programs as part of the new account process
Conduct teller transactions accurately and efficiently:
Manage assigned cash drawer within Bank policy and procedures
Assist supervisor with training new team members if needed
Perform all other duties and special projects as assigned
Qualifications:
High school diploma or general education degree (GED)
Minimum of one year of related experience
Cash handling, customer service, and new account experience preferred
Knowledge of Microsoft Word and Excel preferred
Effective communication skills in presenting information in one-on-one and small group situations to customers and other employees of the organization
Displays a customer focused attitude with the ability to engage customers, build personal connections, and exhibit professionalism
Compliance Responsibilities:
The employee is responsible for ensuring compliance with all aspects of job related laws and regulations and must maintain current compliance knowledge by attending compliance related training seminars and staff meetings and by reading pertinent compliance related materials.
Job related laws and regulations include, but are not limited to the following: Bank Secrecy Act (BSA); Office of Foreign Asset Control (OFAC); Vendor Management; Information and Data Security; and SEC regulations related to corporate governance and disclosure.
Heritage Bank of Commerce is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, marital status, genetic information, disability, Veteran status, or any other characteristic protected by Federal, state or local laws.
JOB CODE: HBC 24-86
VP/Relationship Manager
Heritage Bank of Commerce Job In Pleasanton, CA
Job Code: HBC 24-63
The VP/Relationship Manager will serve as the primary advisor for our business clients with a focus in building and developing relationships. The VP will examine, evaluate and recommend approval of client applications for a myriad of bank products, including commercial lines of credit, commercial term loans, letters of credit, real estate loans and flat notes.
Pay Range: Base Compensation is dependent upon role, experience, and skill set: Min- $102,960/yr Max- $171,600/yr
Primary Responsibilities:
Act as a trusted advisor to our business clients:
Requests specified financial information for loan application
Analyzes applicant financial status, credit, and property evaluation to determine feasibility of granting loan
Interviews applicant to obtain corporate history and to resolve questions regarding application information
Conduct business development and actively engage in community investment:
Analyze potential markets to develop prospects for loans and deposits
Act as Bank representative at civic and/or industry meeting or function
Mitigate risk and lead with a customer centric focus:
Independently negotiate structure and pricing of more complex credit facilities to borrowers with revenues in excess of $1MM
Present credits to Loan Committee and/or Director's Loan Committee for approval
Ensure loan agreements are complete and accurate according to policy
Maintain and service existing portfolio:
Maintain delinquencies and classified loans at a minimum
Monitor borrowers' financial condition for compliance with loan covenants
Assist Commercial Banking Officers and Commercial Lending Credit Analyst in ongoing training
Perform all other duties and special projects as assigned
Qualifications:
Bachelor's degree from a four-year college or university or equivalent work experience
Five or more years of relevant work experience
Masterful at relationship building and business development with strong influential and decision making skills
Demonstrated business acumen with knowledge of unique industries and markets in conjunction with a broad knowledge of business banking products and services
Excellent communication skills with all levels of external and internal clients
Proven time management and problem solving skills with the ability to organize, prioritize, and handle multiple tasks and make necessary decisions within a fast paced environment
Demonstrates initiative and the ability to work in an autonomous manner
Travel may be required
Compliance Responsibilities:
The employee is responsible for ensuring compliance with all aspects of job-related laws and regulations and must maintain current compliance knowledge by attending compliance related training seminars and staff meetings and by reading pertinent compliance related materials.
Job related laws and regulations include but are not limited to the following: Bank Secrecy Act (BSA); Office of Foreign Asset Control (OFAC); Vendor Management; Information and Data Security; and SEC regulations related to corporate governance and disclosure.
Heritage Bank of Commerce is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, marital status, genetic information, disability, Veteran status, or any other characteristic protected by Federal, state or local laws.
JOB CODE: HBC 24-63
Consumer Loan Underwriter / Buyer
Los Angeles, CA Job
Full-time Description
At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today's needs and reach tomorrow's dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!
Overview:
We are seeking a dynamic Consumer Loan Underwriter / Buyer, who is experienced in handling underwriting processes for all consumer loan products. The right candidate will have a sense of urgency, the ability to improve operational efficiency through thoughtful process improvement, and a strong commitment to delivering best in class service. Additionally, the ideal candidate will have current experience in underwriting all credit tiers, including deeper tiers. We look forward to this new team member bringing expertise and knowledge to share with the rest of the team.
About You
:
Customer Service: You are a resource in identifying and resolving member servicing issues while enhancing member experience by providing distinctive quality service.
Teamwork: You have been recognized for your excellent interpersonal skills and your ability to effectively communicate, build rapport and relate to others.
Communication: Your effective communication style will be used to transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
What You Will Do:
The core responsibility is the effective and efficient underwriting of all consumer loans received through various channels.
Must assist in updating loan training material, ensuring adequate loan resources are readily available to branch staff relating to loan products.
Expected to continuously seek out new business relationships with dealer principles and decision makers, while establishing and maintaining the same relationships with our members, branch and telephone service center Team Members.
Assist in maintaining workflow processes, address inquiries received through various channels and cross-sell loan products and services.
Perform required credit analysis on all consumer loans that are submitted for review.
Make credit decisions within established lending authority, while making recommendations for higher level approvals, and notify appropriate parties of the decision.
Respond to all inquiries and messages within a 24-hour timeframe.
Ensure functions are efficiently, effectively, and accurately performed in accordance with established loan policies, standards, guidelines, and security procedures.
Support Team Members and dealer partners with loan product questions.
Will establish and maintain effective and professional business relations with internal and external stakeholders.
Responsible for analyzing and preparing data to measure and report performance.
Requirements
What We Are Looking For:
High school education or equivalent
Three to five years of progressive experience in consumer loan underwriting or related experience
Understanding of related legal and regulatory requirements
Strong organizational and time management skills
Ability to prioritize effectively, working in a fast-paced environment
Strong oral and written communication skills
Bi-Lingual (Spanish speaking) preferred
PC skills, including Microsoft Office Suite - Word, Excel, PowerPoint
Key words: banking, credit union, consumer loans, buyer, dealership
Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
Equal Opportunity Employer - Veterans / Disabled
Drug-free Workplace
Pay Grade Info:
To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State. We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.
The base pay range for this position is: $30-$37 / per hour.
Perks Important to You:
Our Team Members enjoy the following rewards and benefits:
Competitive pay
Subsidized health care including medical, dental and vision
FSA and HSA
Company-Paid Life and A&D insurance
Discounts on loans (must be a member)
Paid Vacation, Holiday, and Sick time
401k Retirement Saving Plan with a 6% safe harbor employer match
Educational Assistance Program and more!
About Us:
Founded in 1957, Premier America is one of the nation's largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.
Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.
Account Executive
Heritage Bank of Commerce Job In San Jose, CA
Job Code: HBC 24-78
The Account Executive will serve as the main customer phone contact, and as such will take action to ensure maximum customer satisfaction, resolve client problems, and monitor client collateral for BVF.
Pay Range:
Base Compensation is dependent upon role, experience, and skill set: Min- $20.51/hr Max- $34.18/hr
Primary Responsibilities:
Assist with client requests and provide an exceptional customer experience:
Maintain an excellent working relationship with clients
Monitor, track, and follow up on client problems requiring direct resolution
Process requests, reports, and additional items:
Process daily client funding requests
Perform daily collections, verification and accounts receivable functions
Approves and recommends account debtor credit limits
Manage customer related accounting activities
Identify non-earning assets and/or collateral for potential write-offs
Identify and attempt to cure defaults
Participate in group mailings and verifications
Performs all other duties and special projects as assigned
Qualifications:
Associate's degree or equivalent work experience
Effective communication skills in presenting information in one-on-one and small group situations to customers and other employees of the organization
Proven time management and problem solving skills with the ability to organize, prioritize, and handle multiple tasks
Compliance Responsibilities:
The employee is responsible for ensuring compliance with all aspects of job related laws and regulations and must maintain current compliance knowledge by attending compliance related training seminars and staff meetings and by reading pertinent compliance related materials.
Job related laws and regulations include, but are not limited to the following: Bank Secrecy Act (BSA); Office of Foreign Asset Control (OFAC); Vendor Management; Information and Data Security; and SEC regulations related to corporate governance and disclosure.
Heritage Bank of Commerce is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, marital status, genetic information, disability, Veteran status, or any other characteristic protected by Federal, state or local laws.
JOB CODE: HBC 24-78
TOP Servicing Specialist
Los Angeles, CA Job
Full-time Description
Job Title: TOP SERVICING SPECIALIST
At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today's needs and reach tomorrow's dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!
Overview:
We are seeking a dynamic Customer Servicing Specialist, who can provide support by performing various tasks for borrowers, general agents, and brokers. The right candidate will have a sense of urgency and a strong commitment to delivering best-in-class service.
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What You Will Do:
The core responsibility is the effective and efficient processing of loan payments and accounting tasks.
Expected to cross train with the ability to complete various processing tasks.
Responsible for creating and reviewing daily reports.
Will establish and maintain effective and professional business relations with internal and external stakeholders.
Responsible for handling complex servicing and escalates issues.
Requirements
What We Are Looking For:
A minimum of one year of customer service or general clerical experience
Strong organizational and time management skills
Ability to prioritize effectively, working in a fast-paced environment
Strong oral and written communication skills
PC Skills: MS Office suite: Word, Excel, PowerPoint
High school graduate or equivalent
Key words: banking, credit union, general clerical
Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
EOE/Drug-free workplace
Pay Grade Info:
To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State. We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.
The base pay range for this position is: $20.00 - $25.00 hourly
Perks Important to You:
Our Team Members enjoy the following rewards and benefits:
Competitive pay
Subsidized health care including medical, dental and vision
FSA and HSA
Company-Paid Life and A&D insurance
Discounts on loans (must be a member)
Paid Vacation, Holiday, and Sick time
401k Retirement Saving Plan with a 6% safe harbor employer match
Educational Assistance Program and more!
About Us:
Founded in 1957, Premier America is one of the nation's largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.
Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.
Sr. Human Resources Generalist
Sunnyvale, CA Job
EXCELLENT PAY AND BENEFITS! Be a part of one of the most successful financial institutions in the country!! Star One Credit Union is one of Silicon Valley's largest, member-owned financial institutions. Star One offers financial services to more than 128,000 members worldwide. With assets over $9 billion, Star One is ranked 19th in total assets among over 4,900 credit unions nationally. For ten years in a row, Star One has been ranked #1 by the Credit Union National Association for providing the highest direct financial benefit to the members we serve. We offer AMAZING BENEFITS that help keep our employees healthy and shining bright!!!
401(k) Plan, Match, and Profit Sharing
Annual Wellness Benefit
Education Assistance
Employee Loan Discounts
Medical, Dental, and Vision (Effective date of hire)
Paid Holidays
Paid Time Off Program
Staff Incentive Variable Pay (Bonus)
Job Title: Sr. Human Resources Generalist Hours: Monday - Friday 8:30 am - 5:30 pm. Must be flexible with schedule to accommodate business needs. Salary Range: $88,400 - $127,000 which is base pay. Compensation will be based on candidate qualifications. Job Scope/Duties
Performs high level Human Resources (HR) Generalist responsibilities, including taking a principal role in leading complex HR projects and initiatives: policy administration, compensation and benefits programs and analysis, resolution of employee relations issues, performance management, HR analytics and reporting, retirement and pension plan administration, recruitment, audit and compliance activities, and HRIS management.
Will participate in annual insured benefit renewals, compensation benchmarking and pay programs, government reporting (AAP, EEO, Vets 100) and industry surveys.
Other responsibilities as assigned.
Experience/Minimum Education Requirements
Requires a minimum of eight (8) years of Human Resources experience, preferably in the financial services industry, and a Bachelor's Degree in Human Resources or related discipline, or equivalent combination of education and experience.
Knowledge/Skills/Abilities
Must have strong knowledge and understanding of HR practices, Federal and CA state laws and regulations.
Requires excellent communication (verbal and written), interpersonal, and presentation skills.
Must be highly organized, detail oriented, accurate, and have the ability to prioritize and multi-task.
Requires analytical, critical thinking and problem-solving skills.
Must effectively interact with staff, management, executives, Officials and vendors while maintaining the highest degree of professional ethics, confidentiality, and neutrality.
Ability to work with minimal supervision in a high volume and fast-paced environment.
Must be proficient with HR Information Systems and Microsoft Office, including Excel, PowerPoint, Teams and Word.
MUST HAVE GOOD CREDIT. We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled
Personal Banker III - Floater (San Fernando Valley Region)
Los Angeles, CA Job
Full-time Description
At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today's needs and reach tomorrow's dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!
Overview:
We are seeking a dynamic Personal Banker 3, who is an experienced advisor in establishing, developing and retaining relationships with members to help meet their financial goals. The right candidate will have the ability to develop and retain financial relationships with members to help attain department goals. The right candidate will have a valid driving license and the ability to rotate through training at our Chatsworth headquarters, and then deployment to various branches in our San Fernando Valley region in a Floater position. This position will provide advanced Personal Banking experience in our local Premier America branches.
What You Will Do:
Responsible for establishing, developing and retaining deep financial relationships with members, to help meet and exceed member and credit union goals.
This role requires a strong ability to professionally and effectively communicate with prospective and current members on a broad range of situations.
The Personal Banker 3 must be flexible and be willing/able to migrate between the teller line and platform seamlessly, working as part of a team to maximize revenue growth and to meet or exceed personal and Branch sales and service goals.
Responsible for identifying member needs and cross-selling appropriate products and services, while meeting sales goals and service standard expectations.
Performs a full range of senior teller, operational, and account management transactions accurately and efficiently.
Balances daily transactions and verify that cash totals are correct.
Open all variety of deposit accounts, resolve member issues, manage account maintenance, and update member information as required.
Assists members with Safe Deposit access/open Safe Deposit boxes for members, where applicable.
Requirements
What We Are Looking For:
High School degree or equivalent
A minimum of two (2) years of banking experience
Track record of outstanding member service.
Demonstrated track record of success meeting and/or exceeding established goals.
Lending experience.
Strong “People” skills, comfortable multi-tasking, ability to work independently AND as a member of a team, capable in a relationship focused sales environment.
Pay Range Info:
To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State. We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.
The base pay range for this position is: $22-$27 per hour
Key words: banking, credit union, personal banker, financial service specialist
Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
Equal Opportunity Employer - Veteran / Disabled
Drug-free workplace
Perks Important to You:
Our Team Members enjoy the following rewards and benefits:
Competitive pay
Subsidized health care including medical, dental and vision
FSA and HSA
Company-Paid Life and A&D insurance
Discounts on loans (must be a member)
Paid Vacation, Holiday, and Sick time
401k Retirement Saving Plan with a 6% safe harbor employer match
Educational Assistance Program and more!
About Us:
Founded in 1957, Premier America is one of the nation's largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.
Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.
Chief Lending Officer
Los Angeles, CA Job
Job Details Sunset - Los Angeles, CA Hybrid Full Time 4 Year Degree $231,088.75 - $385,147.91 Salary Up to 25% Day ExecutiveDescription
The Chief Lending Officer provides the leadership, management, and vision necessary to establish and implement lending solutions that result in continued growth, profitability, efficiency, and member satisfaction. As a visionary leader, the CLO proficiently plans, organizes, and directs the consumer, real estate, business, and alternative lending services of the credit union to ensure loan portfolio performance for real estate, indirect auto, consumer, business and commercial loans are profitable and meet strategic objectives. The CLO must be able to effectively and efficiently manage the entire lending process and work closely with all members of the Executive Team to ensure cooperation between all departments in order to generate new profitable business opportunities. The CLO will also be responsible for creating a culture of cooperation, accountability, and a highly engaged workforce that is people and results-driven and consistently meets and exceeds member expectations.
Major Duties and Responsibilities:
25% - (Loan Portfolio Management)
20% - (Loan Production)
20% - (Loan Quality Control)
15% - (Teamwork and Cooperation)
15% - (Communication)
5% - Other duties as assigned.
Collaborates with Executive Leadership in identifying and implementing lending strategies to increase profitable, sustainable growth of the credit union's consumer, mortgage, and commercial lending/servicing portfolios.
Participates in the credit union's long and short-term strategic planning process and implementation.
Establishes strategic plans to align with the credit union's business plan.
Establishes and ensure the implementation of target goals for the department.
Evaluates new markets, business lines and products for growth, making recommendations and creating strategies using this knowledge to best position the credit union to grow and achieve our strategic objectives.
Manages lending operations encompassing loan growth, portfolio quality and new product design.
Develops credit decisioning analytics, underwriting standards, and policies.
Responsible for loan portfolio performance evaluation and risk analysis.
Makes recommendations for changes or additions to loan programs, processes or services which offer expanded benefits to members. Implements approved loan products and processes.
Monitors competitor's products and services in the marketplace to ensure there are no competitive gaps in our products. Responsible for recommendations of product and service enhancements that supports the long-term vision.
Directs the development and implementation of an annual budget for the various lending areas of the credit union assuring that information submitted accurately reflects projected revenue and expenses and is documented in a manner that supports a meaningful monthly variance review and analysis.
Implements costs controls, income generation, and marketing efforts; monitor expenses to ensure compliance with budget. Suggest marketing campaigns to achieve budget goals.
Maintains and review monthly statistics on reports to evaluate quality of loan applications submitted from various dealers, and the quality of loan decisions made by underwriters.
Reviews loan documentation to ensure that it accurately describes loan products and remains in compliance with lending regulations. Originates loan policy and underwriting guidelines, subject to final approval, and communicates such to all personnel involved in loan origination and persons authorized to approve loans.
Regularly reviews cash flow projections, determining cash needs to meet loan demand, excess cash for investment and borrowing requirements.
Negotiates all loan participations and purchase agreements, reviews applicable loan documents, effects settlement and maintains files and servicing for such loans. Negotiates terms on major loan projects and substantial loan requests.
Keeps informed of relevant developments, regulations, best practices and innovations, trends, market conditions, technological advances, and competitor activities relative to lending, electronic services products, collections, service delivery systems and channels; as well as providing timely and pertinent analysis and recommendations as appropriate.
Designs, develops, and implements sales and employee incentive programs that effectively motivate teams and achieve the overall goals of the credit union. Tracks, evaluates, and reports results of sales and employee incentive programs to the Leadership Team.
Actively participates in and contributes to Management Meetings, Strategic Planning Sessions, Loan Committees and Board of Director Meetings.
Represents and promotes the credit union at external functions and in the community as required.
NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary
Qualifications
Bachelor's degree (BA) or equivalent from an accredited college or university, Master's preferred; 10 + years related experience and/or training; or the equivalent combination of education and experience.
Business Lending Certification preferred.
Real Estate Broker License preferred.
NMLS License preferred.
Experience:
Minimum 10 years of financial services or credit union experience.
Minimum of 7 years of direct lending operations experience.
Minimum of 5 years of senior or executive leadership level experience.
Minimum of 5 years in real estate secondary market seller/servicer experience.
Minimum of 5 years in business lending and servicing experience.
Minimum of 5 years in alternative, indirect, and fintech lending experience.
Knowledge of credit review and loan scoring principles, models, and methods for evaluating loan portfolio performance and asset quality. Has a working knowledge of loan participation, purchase agreements, and secondary market investment programs.
Ability to read, analyze, and interpret legal documents, governmental regulations, financial reports, and professional publications; ability to effectively present information and respond to inquiries from senior management, attorneys, vendors, government agents, and the general public; ability to write reports and business correspondence.
Excellent organizational and time management skills with the ability to provide leadership, supervision, and training using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills.
Advanced math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs.
Proficient in MS Office (Excel, Word, etc.) with the ability to learn new software programs as required.
Performs all duties and assignments in compliance with credit union policies and appropriate regulatory statutes, including BSA regulations and those that correspond with specific job duties.
This Position Description is not a complete statement of all duties and responsibilities comprising this position.
VP/Construction Loan Officer II
Heritage Bank of Commerce Job In Danville, CA
Job Code: HBC 25-01
The VP/Construction Loan Officer II examines, evaluates and recommends approval of client applications for a myriad of bank products, including owner-occupied and speculative SFR construction loans, investor commercial real estate loans, and commercial lines of credit, by performing the following duties.
Pay Range: Base Compensation is dependent upon role, experience, and skill set: Min- $102,960/yr Max- $171,600/yr
Primary Responsibilities:
Requests specified financial information for loan application.
Ensures loan agreements are complete and accurate according to policy.
Analyzes applicant financial status, credit, and property evaluation to determine feasibility of granting loan.
Interviews applicant to obtain development history and to resolve questions regarding application information.
Monitors borrowers' financial condition for compliance with loan covenants.
Independently negotiates structure and pricing of more complex credit facilities to borrowers with loan amounts in excess of $1MM.
Maintains and services existing portfolio.
Presents credits to Loan Committee and/or Director's Loan Committee for approval.
Analyzes potential markets to develop prospects for loans and deposits.
Maintains delinquencies and classified loans at a minimum.
Act as Bank representative at civic and/or industry meetings or functions.
Assist Commercial Banking Officers and Real Estate Credit Analyst in ongoing training
Actively engage in the community by serving as a member on non-profit boards, representing the bank, and contributing to the organization's mission and strategic initiatives.
Perform all other duties and special projects as assigned
Qualifications:
Master's degree (M.B.A.) from a four-year college or university; a minimum of ten years related experience at the Vice President level and/or training; or equivalent combination of education and experience.
A strong foundation in accounting and finance with thorough knowledge of financial statement analysis.
Knowledgeable in Microsoft Word, Excel, and database software
Proven time management and problem-solving skills with the ability to organize, prioritize, and handle multiple tasks and make necessary decisions within a fast-paced environment
Demonstrates initiative and the ability to work in an autonomous manner
Strong communication and organizational skills with the ability to interact effectively with all levels of management
Compliance Responsibilities:
The employee is responsible for ensuring compliance with all aspects of job related laws and regulations and must maintain current compliance knowledge by attending compliance related training seminars and staff meetings and by reading pertinent compliance related materials.
Job related laws and regulations include, but are not limited to the following: Bank Secrecy Act (BSA); Office of Foreign Asset Control (OFAC); Vendor Management; Information and Data Security; and SEC regulations related to corporate governance and disclosure.
Heritage Bank of Commerce is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, marital status, genetic information, disability, Veteran status, or any other characteristic protected by Federal, state or local laws.
JOB CODE: HBC 25-01
Call Center Representative - Hybrid Remote
Remote or Sunnyvale, CA Job
EXCELLENT PAY AND BENEFITS! Be a part of one of the most successful financial institutions in the country!! Star One Credit Union is one of Silicon Valley's largest, member-owned financial institutions. Star One offers financial services to more than 126,000 members worldwide. With assets over $10 billion, Star One is ranked 19th in total assets among over 4,900 credit unions nationally. For ten years in a row, Star One has been ranked #1 by the Credit Union National Association for providing the highest direct financial benefit to the members we serve. We offer AMAZING BENEFITS that help keep our employees healthy and shining bright!!!
401(k) Plan, Match, and Profit Sharing
Annual Wellness Benefit
Education Assistance
Employee Loan Discounts
Medical, Dental, and Vision (Effective date of hire)
Paid Holidays
Paid Time Off Program
Staff Incentive Variable Pay (Bonus)
Job Title: Call Center Representative Responds to member questions regarding accounts, loans, and other credit union products and services. Hours: Monday through Friday from 10:15 a.m. to 7:00 p.m. and rotating weekends 8:30 a.m. to 5:00 p.m. with a day off during the week. Scheduled off on New Year's Day, Thanksgiving and Christmas with all other holidays subject to a rotating schedule. Salary Range: $50,100 - $68,850 per year, which is base pay. Compensation will be based on candidate qualifications. Job Scope/Duties
This position handles a variety of member service engagements; phone calls, chat, video calls and secured emails in a prompt, courteous and professional manner.
Answers or obtains answers to member questions regarding accounts, loans and/or credit union products and services.
Recognizes and offers members product or service options to best fit the member's needs.
Resolves or escalates complaints through appropriate channels.
Processes member requests such as funds transfers, stop payments, change of address, official check requests, order/block/replace plastic cards, check orders, check or statement copies, basic adjustments, etc.
Performs other duties and assignments including administrative, special projects and supports general Call Center functions.
Experience/Minimum Education Requirements
Requires a minimum of two (2) years of current and relevant experience in a financial institution.
Call Center or strong member telephone experience is required.
Bachelor's degree in Business Administration, Accounting, Finance, or the equivalent level of education and experience.
Knowledge/Skills/Abilities
Must be knowledgeable of practices, regulations, procedures and standard accounting necessary to perform duties commonly found in financial institutions.
Must have excellent written and verbal communication skills.
Attention to detail with high rate of accuracy is required.
Self-motivated, able to multi-task with the ability to work well under pressure with moderate to no supervision in a fast paced environment.
Knowledgeable in Microsoft applications or ability to learn programs quickly and operate multiple software programs concurrently.
Ability to provide excellent service to members and support department to help achieve department goals.
MUST HAVE GOOD CREDIT. We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled
Treasury Sales Support Officer
Heritage Bank of Commerce Job In San Jose, CA
Requisition #: HBC 24-61 Department: Cash Management The Treasury Sales Support Officer is responsible for providing timely and accurate support to the Treasury Sales Team Officers. Key responsibilities include the production, tracking, and management of internal and external documentation.
Pay range: Base Compensation is dependent upon role, experience, and skill set: Min- $26.30/hr Max- $43.83/hr
Primary Responsibilities:
* Provides exceptional customer service to Treasury Management clients.
* Responds to inquiries from clients and co-workers in a professional, timely, and efficient manner.
* Oversees the Treasury Sales Outlook and DocuSign Inboxes to ensure timely response to all requests.
* Completes and responds to identified incoming requests
* Prepares and provides Treasury Management Services documents and forms to internal and external clients. Includes paper, email, and DocuSign versions.
* Reviews returned documentation to ensure proper completion by clients and co-workers, and submits for processing.
* Processes incoming mail and scans, communicates, and forwards to Support to process as determined.
* Assembles data for Treasury Sales Officers in preparation of the Remote Deposit and ACH Risk Level Worksheets.
* Tracks and performs the collection of approved ACH and Remote Deposit Product Risk Level worksheets.
* Maintains the accuracy of Master Lists and applicable related systems to ensure they are up-to-date at all times.
* Compiles and prepares department reports and certifications, including: audit, product statistics, sales, and monthly management reports.
* Tracks and allocates Third-Party Vendor Payment processing.
* Provides support for the Bank's analysis system, assists in the opening and closing of the month, monthly reporting, and exception pricing. Assists in tracking analysis service charge reversals.
* Oversees Remote Deposit Scanner inventory, including testing and shipping of new and replacement scanners, and collection of returned equipment.
* Provides supplemental support to AVP Treasury Sales Support Officer II for the tracking and collection of required certifications: ACH, RD, Debit Authorizations, and Third-Party Payment Processors (TPPP).
* May handle more complex requests and transactions.
* Performs all other duties and special projects as assigned.
Qualifications:
* Three years related experience and/or training; or equivalent combination of education and experience.
* Experienced and competent in Microsoft Office suite of products and Adobe PDF. Experience in DocuSign, Fiserv, and other bank specific programs preferred.
* High attention to detail and high level of accuracy are required.
* Effective written and verbal communication skills in presenting and obtaining information.
* Strong team player; able to work independently.
* Displays a customer focused attitude with the ability to engage customers, build personal connections, and exhibit professionalism
* Proven time management and problem solving skills with the ability to organize, prioritize, and handle multiple tasks
Compliance Responsibilities:
The employee is responsible for ensuring compliance with all aspects of job related laws and regulations and must maintain current compliance knowledge by attending compliance related training seminars and staff meetings and by reading pertinent compliance related materials.
Job related laws and regulations include, but are not limited to the following: Bank Secrecy Act (BSA); Office of Foreign Asset Control (OFAC); Vendor Management; Information and Data Security; and SEC regulations related to corporate governance and disclosure.
Heritage Bank of Commerce is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, marital status, genetic information, disability, Veteran status, or any other characteristic protected by Federal, state or local laws.
Central Operations Representative I
Heritage Bank of Commerce Job In San Jose, CA
Requisition: HBC 24-55 Department: Central Operations The Central Operations Representative I is primarily responsible for providing exceptional customer service to all Bank employees and clients, be it in person or on the telephone. The Central Operations Representative I will process all client transactions timely and accurately, consistent with the Bank's policies and procedures and must possess a knowledge and understanding of all Bank products and service fees and assure the Bank is not placed in a potential loss situation by following the Bank's policies and procedures.
Pay Range:
Base Compensation is dependent upon role, experience, and skill set: Min- $17.53/hr Max- $29.22/hr
Responsibilities:
* Responsible for ensuring all incoming calls are answered promptly, and internal and external clients are assisted professionally and courteously
* Responsible for answering internal e-mail requests in a professional and timely manner
* Responsible for various banking operations, including but not limited to:
* Processing stop payments and account transfers
* Maintaining all requests in accordance with Bank record keeping policy
* Completing audit functions, including Block entries and Stop Payments
* Completing all assigned research, ensuring the clients are charged appropriately
* Large item processing
* ATM Balancing
* Department Scanning and filing
* Any additional projects or tasks assigned by supervisor
Qualifications:
* One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
* Proven time management and problem solving skills with the ability to organize, prioritize, and handle multiple tasks and make necessary decisions within a fast paced environment
* Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence.
* Knowledge of basic computer programs, customer service skills, 10 key and a basic understanding of electronic banking systems.
* Demonstrates initiative and the ability to work in an autonomous manner
* Strong communication and organizational skills with the ability to interact effectively with all levels of management and consumers.
COMPLIANCE RESPONSIBILITIES
The employee is responsible for ensuring compliance with all aspects of job related laws and regulations and must maintain current compliance knowledge by attending compliance related training seminars and staff meetings and by reading pertinent compliance related materials.
Job related laws and regulations include, but are not limited to the following: Bank Secrecy Act (BSA); Office of Foreign Asset Control (OFAC); Vendor Management; Information and Data Security; and SEC regulations related to corporate governance and disclosure.
Heritage Bank of Commerce is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, marital status, genetic information, disability, Veteran status, or any other characteristic protected by Federal, state or local laws.
Assistant Manager
Los Angeles, CA Job
Job Details Sunset - Los Angeles, CA Hybrid Full Time 4 Year Degree $81,516.44 - $122,274.67 Salary None Day BankingDescription
The Deposit Operations and Card Services Assistant Manager plays a key role in overseeing and managing the deposit operations, and assisting the management and coordination of card services, and payments, and EFT of the credit union. This position involves assisting in the planning, coordination, and execution of deposit-related activities and management of debit card programs to ensure compliance with regulations. This position is also responsible for the effective management of assigned team. This includes hiring, coaching, development (including one-on-one meetings and goal-setting) and addressing performance issues in a timely manner.
Duties/Responsibilities:
The following duties are required for this position but should not be interpreted as all-inclusive. Other duties may be required and assigned.
Key Responsibilities:
Supervision and Support
Assist in supervising and providing support to the deposit operations team, including providing coaching, providing timely feedback, addressing performance issues, setting and tracking goals, etc.
Collaborate with Sr. Manager of Deposit Operations and Innovation to ensure team members are trained timely and are knowledgeable about deposit, card, payment, EFT products and procedures.
Process Improvement
Identify and recommend improvements to deposit-related processes to enhance efficiency and accuracy.
Work on implementing new procedures and systems to streamline deposit operations.
Regulatory Compliance
Stay updated on relevant credit union regulations and ensure that deposit operations comply with all legal and regulatory requirements including but not limited to Payment Card Industry Data Security Standard and National Automated Clearinghouse Association rules.
Assist in conducting regular audits to assess compliance and address any issues.
Quality Control and Card Program Oversight
Oversee quality control measures to ensure the accuracy of deposit transactions.
Implement and monitor procedures to detect and prevent errors.
Monitor card transaction activities and ensure compliance with internal policies and industry regulations.
Reporting and Analysis
Generate and analyze reports related to deposit operations, card services, payments, and electronic funds transfers, providing insights to Sr. Manager of Deposit Operations and Innovation.
Assist in preparing reports for internal and external audits.
Training and Development
Assist in the training and development of deposit operations staff
Keep team members informed about changes in policies, procedures, and regulations.
Procedure Development and Documentation
Create and maintain detailed procedures for transaction review, deposit processing, card services functions, and fraud prevention to ensure consistency and compliance.
Document process changes and project outcomes, ensuring clear communication and accessibility for team members, and stakeholders.
Establish best practices for documentation standards to support operational efficiency and knowledge sharing.
Miscellaneous:
Any other duties and responsibilities needed to help drive our vision, fulfill our mission, abide by the credit union's core values, and support to reach the credit union's key results.
Qualifications
Required Skills/Abilities
Ability to interpret and analyze operational data.
Knowledge of credit unions regulations and compliance requirements.
Strong analytical and problem-solving skills.
Ability to communicate effectively with team members and other departments.
Ability to be able to make decisions.
Stays compliant and keeps knowledge current, including regulatory requirements, completing training and self-development utilizing resources such as WesPay and FED webinars and webcasts.
Education and Experience:
Minimum five (5) years of experience in working different areas of deposit operations within a financial institution.
Advanced knowledge of card industry regulations, compliance, and security standards.
Bachelor's degree in Accounting, Finance, or closely related degree preferred.
Physical Requirements
Ability to sit for long periods of time.
Ability to use a computer for long periods of time.
Ability to stand, twist, bend, squat, crawl, and climb.
Ability to lift up to 15 pounds.
Relationship Credit Manager
Heritage Bank of Commerce Job In San Mateo, CA
Job Code: HBC 24-87
The Relationship Credit Manager is responsible for analyzing current and prospective individual and commercial borrowers and industry as they relate to current market conditions. The main objective of this position is to support and expedite the underwriting function for the commercial lending unit of the bank. This position is also responsible for evaluating cash flow and collateral to service Bank's lending position and accurately determine the borrower's ability to incur and repay debt. The RCM must understand the Bank's Credit Policy and procedures for underwriting credit.
Pay Range: Base Compensation is dependent upon role, experience, and skill set: Min- $49,913/yr Max- $83,188/yr
Primary Responsibilities:
Support the underwriting function for the commercial lending unit of the bank:
Accurately spread and analyze financial statements of prospective and existing commercial borrowers.
Research industries and current market conditions of commercial borrowers as they relate to Bank's potential risk.
Effectively underwrite loan applications, including a complete financial and industry analysis, in a timely manner.
Maintain satisfactory customer service levels with all commercial lenders in the department and all other departments within the bank.
Maintain current client relationships by being responsible to their changing business needs and by renewing and/or amending existing credit commitments in a timely manner.
Perform other related duties as assigned.
Qualifications:
Bachelor's degree from a four-year college or university or equivalent work experience
A demonstrated record of success with 1+ years of underwriting experience including financial statement spreading knowledge
Proven time management and problem solving skills with the ability to organize, prioritize, and handle multiple tasks and make necessary decisions within a fast paced environment
Demonstrates initiative and the ability to work in an autonomous manner
Strong communication and organizational skills with the ability to interact effectively with all levels of management
Compliance Responsibilities:
The employee is responsible for ensuring compliance with all aspects of job related laws and regulations and must maintain current compliance knowledge by attending compliance related training seminars and staff meetings and by reading pertinent compliance related materials.
Job related laws and regulations include, but are not limited to the following: Bank Secrecy Act (BSA); Office of Foreign Asset Control (OFAC); Vendor Management; Information and Data Security; and SEC regulations related to corporate governance and disclosure.
Heritage Bank of Commerce is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, marital status, genetic information, disability, Veteran status, or any other characteristic protected by Federal, state or local laws.
JOB CODE: HBC 24-87
Personal Banker III
Los Angeles, CA Job
At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today's needs and reach tomorrow's dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!
Overview:
We are seeking a dynamic Personal Banker III, who is an experienced advisor in establishing, developing and retaining relationships with members to help meet their financial goals. The right candidate will have the ability to develop and retain financial relationships with members to help attain department goals.
What You Will Do:
Responsible for establishing, developing and retaining deep financial relationships with members, to help meet and exceed member and credit union goals.
This role requires a strong ability to professionally and effectively communicate with prospective and current members on a broad range of situations.
The Personal Banker 3 must be flexible and be willing/able to migrate between the teller line and platform seamlessly, working as part of a team to maximize revenue growth and to meet or exceed personal and Branch sales and service goals.
Responsible for identifying member needs and cross-selling appropriate products and services, while meeting sales goals and service standard expectations.
Performs a full range of senior teller, operational, and account management transactions accurately and efficiently.
Balances daily transactions and verify that cash totals are correct.
Open all variety of deposit accounts, resolve member issues, manage account maintenance, and update member information as required.
Assists members with Safe Deposit access/open Safe Deposit boxes for members, where applicable.
Requirements
What We Are Looking For:
High School degree or equivalent
A minimum of two (2) years of banking experience
Track record of outstanding member service.
Demonstrated track record of success meeting and/or exceeding established goals.
Lending experience.
Strong “People” skills, comfortable multi-tasking, ability to work independently AND as a member of a team, capable in a relationship focused sales environment.
Pay Range Info:
To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State. We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.
The base pay range for this position is: $20.64-$25.80 per hour
Key words: banking, credit union, personal banker, financial service specialist
Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
EOE/Drug-free workplace
Perks Important to You:
Our Team Members enjoy the following rewards and benefits:
Competitive pay
Subsidized health care including medical, dental and vision
FSA and HSA
Company-Paid Life and A&D insurance
Discounts on loans (must be a member)
Paid Vacation, Holiday, and Sick time
401k Retirement Saving Plan with a 6% safe harbor employer match
Educational Assistance Program and more!
About Us:
Founded in 1957, Premier America is one of the nation's largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.
Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.