Heritage Bank jobs

Join Heritage Financial Credit Union as Director of Learning & Development Are you a seasoned Learning & Development leader with a background in credit unions or financial services? Do you have a knack for blending strategy and creativity to craft impactful learning experiences that drive employee growth and career development? If so, we have the perfect opportunity for you to make a real difference and transform our credit union's L&D programs! Here's a little about us: Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed. Our values are at the heart of everything we do. We believe in: * Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community. * Excellence: We strive to provide our members with the best possible service. * Teamwork: We believe that we can achieve more together than we can alone. * Respect: We treat each other with dignity and respect. * Community: We are committed to giving back to the communities we serve. If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. POSITION PURPOSE The Director of Learning & Development is a strategic and creative leader responsible for shaping how employees experience growth, learning, and career development with the Credit Union. This role leads the design and delivery of engaging, inclusive, and high-impact learning experiences that empower every employee to thrive. In partnership with SVP, HR and other Senior Leadership, the Director defines and executes a holistic L&D strategy that connects employee development to business priorities, organizational culture, and our values. They ensure every employee has access to meaningful opportunities to learn and grow through experiences that inspire curiosity, confidence, and contribution. This leader will transform learning from a one-time event to an ongoing employee experience, integrating skill development, strong operational, procedure and compliance excellence, coaching, feedback, and performance into daily work. By designing programs that are personalized, measurable, and purpose-driven, the Director of Learning & Development ensures that our people feel supported, challenged, and prepared to deliver exceptional value and service to our members and communities. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Strategic Leadership * Develop and implement a comprehensive L&D strategy that supports business objectives, organizational culture, and talent development priorities. * Partner with the SVP, HR and Senior Leaders to assess capability gaps, build development roadmaps, and define success measures for leadership and career pathways. * Serve as a thought partner in succession planning, talent reviews, and workforce readiness, ensuring learning solutions drive measurable impact. Learning Design, Delivery and Effectiveness * Lead the creation of scalable learning frameworks, including onboarding, leadership development, compliance training, and technical skill-building programs. * Leverage technology, data, and modern learning methodologies (e.g., microlearning, blended learning, experiential learning) to drive engagement and retention. * Collaborate with internal and external stakeholders, including vendors and consultants, to leverage resources and expertise in implementing learning initiatives. * Evaluate and continuously improve learning effectiveness through metrics, feedback, consultations, and performance outcome with leaders and employees. * Stay current with industry trends and best practices in learning and organizational development to continuously enhance our training offerings. * In addition to strategic responsibilities, the Director will facilitate select training sessions, particularly in leadership, culture, and professional development, to model best practices and maintain a strong connection to learners. Retail Readiness, Member Experience & Compliance Excellence * Partner with Retail and Operations leaders to ensure frontline teams are trained and confident in delivering outstanding member experiences in a Universal Associate model. * Build training programs that enhance service, sales, and problem-solving capabilities. * Reinforce process knowledge, product expertise, and operational consistency to ensure excellence in every interaction. * Collaborate with Risk/Compliance to design and guide in the enhancement or creation of regulatory and compliance training that supports safe, sound, and ethical practices. * Partners with Risk, Audit, and Compliance teams to ensure mandatory training is effective, timely, and engaging. * Integrate compliance awareness into everyday learning and leadership expectations. Leadership, Culture and Change * Build, inspire, and develop a high-performing L&D team inclusive of Trainer and Specialist. * Support organizational change initiatives by designing learning interventions that accelerate adoption and engagement. * Partner with HR and leaders to drive cultural transformation and learning experiences that reinforce our values and behaviors and integrates our mission, vision and values into all learning experiences. * Model a learner-first mindset, fostering a safe, innovative environment where people can grow. Learning Technology & Innovation * Leverage modern learning platforms, data, and analytics to track outcomes and improve delivery. * Introduce creative, flexible learning experiences (e.g., microlearning, blended, digital) to meet diverse learning styles. * Continuously evaluate emerging tools and trends to evolve the learning ecosystem. * Collaborate with internal and external stakeholders, including vendors and consultants, to leverage resources and expertise in implementing development initiatives What's in it for you? Salary: $100,000 - $125,000 per year (depending on experience) Benefits: * Incentives and Merit Increases * Paid Time Off & Paid Federal Holidays * Medical, Dental, Vision & Life Insurance * Employee Assistance Program * Flexible Spending Accounts/HSA * 401(k) with Employer Match * Educational Assistance * Paid Time to Volunteer Requirements QUALIFICATIONS Education/Certification: * Bachelor's degree in Organizational Development, Organizational Psychology, Education, Business Administration, Finance or a related field required (Master's degree in one of the above disciplines is strongly preferred). * Professional certifications such as CPLP, SHRM-SCP, or equivalent are an asset. * Minimum of seven (7) years of progressive experience in Learning & Development, Talent Management, or Organizational Development within a credit union, banking environment or financial services required. * At least three (3) years of people leadership experience, including building, coaching, and leading teams through change and growth. * Demonstrated success designing and executing enterprise-wide learning strategies that produce measurable business and cultural outcomes. * Proven record of developing, implementing, and evaluating learning programs grounded in adult learning principles and modern learning methodologies. Skills & Capabilities: * Exceptional facilitation, communication, and stakeholder engagement skills with the ability to influence at all levels of the organization. * Demonstrated ability to lead organizational change, build programs from the ground up, and secure senior leadership sponsorship for learning initiatives. * Strong business acumen, with the ability to interpret financial and operational data to align learning solutions with organizational goals. * Strategic and analytical thinker who connects learning outcomes to performance, productivity, and culture metrics. * Highly skilled in facilitation and presentation, capable of delivering engaging, inclusive, and results-driven learning experiences across diverse audiences. * Culturally competent, emotionally intelligent, and adept at building trust-based partnerships across departments and levels. * Experience designing and delivering blended, digital, and virtual learning solutions, including leveraging LMS and e-learning technologies. * Strong data literacy with the ability to analyze metrics, evaluate training impact, and translate insights into action. * Proficiency in Microsoft Office 365, LMS administration, and survey/feedback platforms (e.g., Qualtrics, SurveyMonkey). * Thorough understanding of banking operations, regulatory principles, and compliance standards. * Must obtain and maintain a working knowledge of Bank Secrecy Act (BSA) requirements and related compliance obligations, collaborating with the designated BSA Officer to ensure full adherence.

Join Our Team For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities. Summary The Cloud Services Administrator works to implement, maintain, and improve the infrastructure and functionality of Teachers cloud structures. The Administrator is responsible for installing cloud services, while working alongside network/system engineers to ensure that cloud services continue to function in a timely, cost-effective and efficient manner to meet business requirements and ensure optimal performance. Qualifications & Education * Bachelor's degree in an IT-related field required * Minimum of two years' experience working in an information technology or networking related field required * CompTIA Cloud +, AWS Solutions Architect, Google Associate Cloud Engineer, Microsoft Azure Certified, CCSK certifications preferred * Financial institution IT experience preferred * Diagnostic, problem-solving, and analytical skills * Extensive knowledge of LAN/WAN networks, and networking technologies * Hands-on experience with common enterprise software and hardware Job Duties * Administer cloud-based applications, including user access permissions * Support the various SAAS platforms including but not limited to Google Workspaces, Oracle Cloud, Mulesoft Cloud, LogicMonitor Azure, etc. * Set up cloud-based applications according to specifications and needs * Control cloud application access to ensure that company employees receive access to appropriate resources * Protect cloud-based applications from data breaches or cybersecurity threats * Update cloud-based application security protocols * Troubleshoot issues with any cloud-based applications * Work with the Network/System Engineers to carry out business related initiatives and essential duties * Perform other duties as needed upon request from immediate supervisor Benefits of Joining the Teachers Team: We provide a competitive compensation and benefits package that includes, but is not limited to: * This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives * Paid time off for vacation, personal days, and holidays * 401(k) company contribution * Teachers pays 100% of Dental & Vision premium * Tuition reimbursement is offered to full-time employees * Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers The good faith range for this position is $32.00 to $38.50 hourly. This range is an estimate based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law. All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit ***************************************** Click here to view: California Privacy Notice #LI-CG1

Thank you for your interest in joining our team. If you're looking to be part of a team that values integrity, humility, excellence, challenge, and life-long learning, you've come to the right place. At First Bank we believe in offering opportunities to help individuals build a long and lasting career, and we are currently seeking a Title Insurance Clerk. The Title Insurance Clerk helps Southern Illinois Title fulfill its vision by providing quality service and creating profitable trusted relationships. Duties and Responsibilities Answers telephone calls, answers inquiries and follows up on requests for information. Travels to closings and county courthouses. Processes quotes. Researches the proper legal description of properties. Researches and obtains records at courthouse. Examines documentation such as mortgages, liens, judgments, easements, plat books, maps, contracts, and agreements to verify factors such as properties' legal descriptions, ownership, or restrictions. Evaluates information related to legal matters in public or personal records. Researches relevant legal materials to aid decision making. Prepares reports describing any title encumbrances encountered during searching activities, and outlining actions needed to clear titles. Prepares and issues Title Commitments and Title Insurance Policies based on information compiled from title search. Confers with realtors, lending institution personnel, buyers, sellers, contractors, surveyors, and courthouse personnel to exchange title-related information, resolve problems and schedule appointments. Accurately calculates and collects for closing costs. Prepares and reviews closing documents and settlement statement for loan or cash closings. Obtains funding approval, verification and disbursement of funds. Conducts insured closings with clients, realtors, and loan officers. Maintains a streamline approach to meet deadlines. Records all recordable documents. Conducts 1099 reporting. Helps scan files into System. Protects the company and clients by following company policies and procedures. Performs other duties as assigned. Qualifications Skill Requirements: Analytical skills Interpreting Researching Reporting Problem solving Computer usage Verbal and written communication Detail orientation Critical thinking Complaint resolution Knowledge: Title Insurance Work experience: 5 years of banking or title insurance Certifications: None required Management experience: None required Education: High school diploma Motivations: Desire to grow in career Work Environment Work Hours: Monday through Friday, 8:00-5:00 (Additional hours may be required for company meetings or training.) Job Arrangement: Full-time, permanent Travel Requirement: Frequent travel is required for closings and research. Additional travel may be required from time to time for client meetings, training, or other work-related duties. Remote Work: The job role is primarily in-person. A personal or work crisis could prompt the role to become temporarily remote. Physical Effort: May require sitting for prolonged periods. May occasionally require moving objects up to 30 pounds. Environmental Conditions: No adverse environmental conditions expected. Client Facing Role: Yes The position offers a competitive salary, medical insurance coverage, 401K-retirement plan, and other benefits. EO / M /F/ Vet / Disability. First Bank is an equal opportunity employer. It is our policy to provide opportunities to all qualified persons without regard to race, creed, color, religious belief, sex, sexual orientation, gender identification, age, national origin, ancestry, physical or mental handicap, or veteran's status. Equal access to programs, service, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources. This application will be given every consideration, but its receipt does not imply that the applicant will be employed. Applications will be considered for vacancies which arise during the 60-day period following submission. Applicants should complete an updated application if not contacted and/or hired during this 60-day evaluation period. Replies to all questions will be held in strictest confidence. In order to be considered for employment, this application must be completed in full. APPLICANT'S STATEMENT By submitting an application I agree to the following statement: (A) In consideration for the Bank's review of this application, I authorize investigation of all statements contained in this electronic application. My cooperation includes authorizing the Bank to conduct a pre-employment drug screen and, when requested by the Bank, a criminal or credit history investigation. (B) As a candidate for employment, I realize that the Bank requires information concerning my past work performance, background, and qualifications. Much of this information may only be supplied by my prior employers. In consideration for the Bank evaluating my application, I request that the previous employers referenced in my application provide information to the Bank's human resource representatives concerning my work performance, my employment relationship, my qualifications, and my conduct while an employee of their organizations. Recognizing that this information is necessary for the Bank to consider me for employment, I release these prior employers and waive any claims which I may have against those employers for providing this information. (C) I understand that my employment, if hired, is not for a definite period and may be terminated with or without cause at my option or the option of the Bank at any time without any previous notice. (D) If hired, I will comply with all rules and regulations as set forth in the Bank's policy manual and other communications distributed to employees. (E) If hired, I understand that I am obligated to advise the Bank if I am subject to or observe sexual harassment, or other forms of prohibited harassment or discrimination. (F) The information submitted in my application is true and complete to the best of my knowledge. I understand that any false or misleading statements or omissions, whether intentional or unintentional, are grounds for disqualification from further consideration of employment or dismissal from employment regardless of when the false or misleading information is discovered. (G) I hereby acknowledge that I have read the above statement and understand the same.

Come Join our Heritage Financial Credit Unionas Commercial Lending Officer As a Commercial Lending Officer, you'll be the driving force behind our commercial lending growth strategy. You'll develop strong client relationships aligned to our Vision, Mission and Values, and structure lending solutions that help businesses thrive. You'll be part of a collaborative and ambitious team that values both performance and people. We are seeking candidates with an already established book of business within our Field of Membership, which includes Orange, Ulster, and Dutchess Counties in NY and Pike County in PA. You'll be responsible for goal achievement aligned to the Commercial Lending Department's annual plan while complying with operating policies and procedures established for the credit analysis and approval process. Additionally, you'll be following-up and responding to referrals and requests adhering to our SLAs and supporting our Retail Banking teams with business development efforts. Here's a little about us: Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed. Our values are at the heart of everything we do. We believe in: * Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community. * Excellence: We strive to provide our members with the best possible service. * Teamwork: We believe that we can achieve more together than we can alone. * Respect: We treat each other with dignity and respect. * Community: We are committed to giving back to the communities we serve. If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its Mission, Vision and Values, we encourage you to apply and see below for more about the position. We offer a competitive salary and comprehensive employee benefits package, company 401K match and generous Paid Time Off. Salary Range: $130,000 - $145,000 annually, based on experience Essential Functions and Responsibilities: * Adhere to HFCU Vision, Mission and Values in all interactions with members, both internal and external. Provide exceptional member experience, participate in a high impact service culture, be easy to do business with and always execute with integrity throughout all aspects of the commercial loan process. * Develop, originate, manage and underwrite C & I loans and commercial real estate loans which meet established lending requirements and provide maximum profitability to the credit union with a minimum of risk. * Establish and negotiate the terms under which credit will be extended including loan pricing, structure, repayment terms and collateral requirements that are consistent with the credit union's policies and financial goals. * Approve and decline loans within lending authority. Provide recommendations for loans above lending authority. * Manage and maintain monthly tickler reports and accurately complete monthly, quarterly and year end reporting. Work with members and department staff to ensure the timely collection of required documentation and/or financials. * Review, recommend, and implement commercial lending policies and procedures to support and meet Credit Union objectives. Maintain a thorough understanding of HFCU's Commercial Lending Policies and ensure loan requests follow all compliance standards of the department. * Attend department and Credit Union meetings, present summary information and participate in discussions on the loans being considered. * Periodically visit with Borrowers, performing site visits and to promote good member experience. * Participate in business development events that are sources for business contacts or referrals. Cross sell commercial products and services. * Perform tasks such as answering internal and external member inquiries, providing and receiving member commercial loan applications and requests, resolving problems, and providing a best-in-class member experience while adhering to work guidelines, policies, and regulations. Requirements Experience: 5+ years of similar or related experience working in Commercial Lending. Experience with an established book of business in Heritage Financial Credit Union's field of membership (Orange, Ulster, and Dutchess County in NY and Pike County in PA) with knowledge of the market and key contacts. Education/Certification: A bachelor's degree, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree). Knowledge: This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance. Knowledge of Commercial/Business Lending, Consumer Lending, Commercial Underwriting, Loan Servicing and general economic conditions and competitor's rates and terms, etc. Skills/Abilities: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Ability to project a professional appearance and positive attitude at all times. Excellent project management, communication and analytical skills. Equal Opportunity Statement Employment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

Full-time Description Join a Purpose-Driven Team at Heritage Financial Credit Union where Integrity, Excellence, Teamwork, and Community Matter! We are seeking a Security and Facility Technician that will be responsible for ensuring everything goes smoothly at a construction site and oversee the quality of the site. In this role, you will be the main point of contact between vendors and HFCU Management team and be expected to maintain and inspect property, buildings, equipment, utilities, furnishings, and grounds. This role has direct responsibility with maintenance (repair, supervise and assist outside service personnel and vendors) of assigned areas and security and report major repair and maintenance needs to the Director of Security and Facility. Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed. Our values are at the heart of everything we do. We believe in: Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community. Excellence: We strive to provide our members with the best possible service. Teamwork: We believe that we can achieve more together than we can alone. Respect: We treat each other with dignity and respect. Community: We are committed to giving back to the communities we serve. If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. We offer a competitive salary, comprehensive employee benefits package, and generous PTO policy. SALARY $25.00 to $36.00/hour (based on experience) ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the effective performance of assigned facility and security functions. Completes operational checks of equipment and/or systems to maintain proper heat, cooling, power, water, plumbing, etc. at all times. Assists outside service representatives in checking, maintaining, and repairing building equipment. Changes and Maintains door locks as needed. Performs building and furniture modifications or repairs involving carpentry, painting, wiring, and overhauling. Provides assistance and direction on outside service and repair work. Follows up on work reviews and ensures that outside services are efficiently completed. Checks landscaping needs and sprinkling system needs as necessary. Maintains grounds, parking lots, and driveways. Provides emergency, 24-hour on-call service as needed after business hours. Completes assigned maintenance functions in accordance with established policies and procedures and ADA and OSHA regulations. Performs blueprint and schematic reading and measuring. Excellent organizational and leadership skills. Review and record camera footage as needed. Contact security vendor and place service calls as needed. Assumes responsibility for maintaining related maintenance records. Tracks and records preventative maintenance procedures. Completes work orders and files paperwork appropriately. Documents scheduled cleaning of systems, equipment, buildings, and grounds. Updates Maintenance spreadsheet as needed with new locations, equipment and repair needs. Assumes responsibility for establishing and maintaining effective communication, coordination, and working relationships with Company personnel, management, vendors, and service providers. Assists Company personnel as needed. Ensure manpower and resources are adequate. Acts as a go-between for vendors and management. Keeps management informed of area activities and any significant problems or maintenance concerns. Attends and participates in meetings as required. Completes required records and reports. Assists vendors and service providers as needed. Overcomes difficult situations on job sites. Obtains quotes for projects, repairs and budget items as needed and provides to Director. Assumes responsibility for related duties as required or assigned. Performs miscellaneous and specially requested tasks. Orders all materials needed for minor construction projects. Performs routine check of all facilities lighting and replaces bulbs as needed. Electrical work as needed. Reports progress to Director. Liaison between construction worker and Director. Completes assigned training. PERFORMANCE MEASUREMENTS Buildings and equipment are clean, in good repair, and well maintained. Preventative maintenance and repairs are effectively performed in accordance with established standards and procedures. Maintenance needs and problems are promptly identified and resolved or reported. Maintenance functions are well coordinated with individual department operations. Assistance is provided as needed. Management is appropriately informed of area activities. Outside service personnel are optimally utilized and assisted as needed. Excellent communication skills Requirements EDUCATION/CERTIFICATION: High school graduate or equivalent. Driver's License. KNOWLEDGE: Knowledge of janitorial equipment and maintenance procedures. Basic understanding of blueprints and the operation of electrical, mechanical, heating, cooling, and plumbing equipment. This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance. EXPERIENCE: Previous maintenance experience. SKILLS/ABILITIES: Good mechanical and problem-solving abilities. Well organized and able to work independently. Able to coordinate with others and professionally assist as needed. Attentive to detail. Deep knowledge of the construction industry and processes. Able to operate drills, electrical tools, meters, timers, hand tools, and all related machinery. PHYSICAL STRENGTH: Medium work; exerting up to 50 lbs. occasionally, and/or up to 20 lbs. frequently, and 10 lb. constantly. WORKING CONDITIONS: Work is subject to changing inside and/or outside temperatures which may include extreme heat (Temperatures above 100 degrees) or extreme cold (temperatures below 32 degrees). Must be able to work under hazardous conditions including high places, chemical exposures, electrical current, moving machinery, etc. Frequent local travel required. Equal Opportunity Statement Employment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

Join Our Team For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities. Summary: Supervises a teller line that processes a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments. Assists tellers with more complex tasks, approves exception transactions, backs up tellers and performs teller duties as needed. Education and/or Experience: * High school education or GED required * Minimum of two years teller experience required Job Responsibilities: * Supervise Tellers by assigning/monitoring work, assist with questions, prove Teller drawers, conduct recounts to resolve differences and contact members to advise them of account adjustments * Approve checks within prescribed dollar limits, proof, scan and package checks at the end of each day, and ensure reports balance against actual counts. Validate Teachers checks cashed in the branch and verify reports against actual checks and online images * Monitor/report on ATM activity by verifying deposits and cash remaining in machines, compute totals and denominations withdrawn/deposited, and research errors * Debit/credit member accounts and waive fees as appropriate, release or place holds on funds and contact members to advise them of issues * Ensure the branch has an adequate supply of cash, place orders within pre-approved guidelines, receive and log cash shipments, and adjust the GL * Maintain accurate vault logs, reconcile the vault on a daily basis and research issues * Inventory negotiable items (e.g., money orders, official checks) and place orders * Comply with company policies, procedures, guidelines and related laws/regulations * Perform all duties inherent in the role of a supervisor Benefits of Joining the Teachers Team: We provide a competitive compensation and benefits package that includes, but is not limited to: * This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives * Paid time off for vacation, personal days, and holidays * 401(k) company contribution * Teachers pays 100% of Dental & Vision premium * Tuition reimbursement is offered to full-time employees * Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers The good faith range for this position is $23.50 to $26.00 an hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law. All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit ***************************************** Click here to view: California Privacy Notice #LI-JM1

Join Our Team For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities. Summary: The Control Testing Specialist is responsible for executing detailed risk-based compliance tests to assess the design and effectiveness of internal controls related to the Credit Union's mortgage, commercial and consumer lending products and services as well as pertinent regulations that affect day-to-day transactions of members. Education and/or Experience: * Associates degree required or a minimum of four years directly related experience required * Minimum three years experience in a compliance, audit, quality control or other risk management role with a focus on reviews, testing or general quality assurance tasks * Knowledge of Lending regulations is required * Attention to detail, strong written communication skills for documenting findings and the ability to work independently and work teams is required * Proficient in Microsoft suite applications. * General understanding of Compliance, Risk or Audit testing. Job Responsibilities: * Execute risk-based compliance testing for key lending and other regulations such as, but may not be limited to: Truth in Lending Act (TILA/RegZ), RESPA, Equal Credit Opportunity Act, HMDA, Flood, SAFE Act, Consumer Leasing, FDCPA, TRID, FCRA etc. * Perform detailed transactional testing of loan files from application to closing, member disclosures, billing statements & disputes, error resolution protocols, advertisements, Mortgage Loan Officer performance, call monitoring, etc. * Document test steps, evidence and results in formal workpapers to create a clear and auditable trail. * Identify control weaknesses and assist in documenting the underlining root cause as well as validation of corrective actions taken by the business lines. * Performs other duties as needed upon request by immediate supervisor. Benefits of Joining the Teachers Team: We provide a competitive compensation and benefits package that includes, but is not limited to: * * This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives * Paid time off for vacation, personal days, and holidays * 401(k) company contribution * Teachers pays 100% of Dental & Vision premium * Tuition reimbursement is offered to full-time employees * Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers The good faith range for this position is $28.00 - 33.50/hr. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law. All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit ***************************************** Click here to view: California Privacy Notice #LI-CB1

Join Our Team For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities. Summary: Accurately and efficiently performs all duties and functions at various branch locations as assigned. Assists the Manager and Assistant Manager in leading a group of banking professionals to achieve organizational goals for sales, service and operational excellence. Education and/or Experience: * A high school education or GED required * Minimum of three years Branch operations experience required * Banking products, cross-selling, member onboarding, new account openings, retail banking, banking software * Notary public preferred * Must have reliable transportation and able to travel between branch locations (up to 25%) as needed; current valid NYS driver's license required. Job Responsibilities: * Build and strengthen member relationships at the assigned branch by greeting members in a courteous and professional manner, provide superior member service and respond to their questions accurately and efficiently * Perform the duties of a Teller Operations Supervisor as assigned. Assign work, ensure cash, coin and ATM machines are maintained/proofed, and order cash and supplies for the branch * Perform the duties of an Assistant Manager as assigned. Manage the work of platform staff, implement work schedules, open/close the branch, respond to alarms, inventory gift cards, official checks, debit cards and branch supplies, and advise the Manager of the need to reorder * Perform the duties of a Financial Services Representative as assigned. Open membership accounts, IRAs, CDs, and assist members with their banking needs. Respond to member questions and resolve problems * Assist members with completing consumer loan applications, collect required documentation, and obtain required signatures * Cross-sell Teachers products and services * Perform the duties of a Teller as assigned. Process deposits, withdrawals, loan payments, plan contributions and other transactions by verifying member identity/signatures, secure necessary approvals, and balance the Teller drawer * Comply with Teachers policies, procedures, guidelines and applicable laws/regulations, ensure the security of the workstation including cash and negotiable items, and may assist other branch staff with daily balancing * Perform other duties upon request from immediate supervisor Benefits of Joining the Teachers Team: We provide a competitive compensation and benefits package that includes, but is not limited to: * This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives * Paid time off for vacation, personal days, and holidays * 401(k) company contribution * Teachers pays 100% of Dental & Vision premium * Tuition reimbursement is offered to full-time employees * Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers The good faith range for this position is $23.80 - $28.60 an hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law. All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit ***************************************** Click here to view: California Privacy Notice #LI-JM1

Bilingual Spanish, Contact Center Rep Our Bilingual Spanish, Contact Center Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from our phone channel. What You Will Be Doing * Serve as the first point of contact for Tier 1 support issues and service requests for our clients and make sound decisions quickly * Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding clients to specialized Service Representative experts (Tier-2 and above) if needed * Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions * Contributing to the accomplishment of individual, team and First Bank performance goals * Learn internal systems, processes and master quality service standards * Make connections with First Bank team members with whom you will be interacting most frequently * Hours for this position are: Monday, Tuesday, Thursday, Friday and Saturday 9:00 AM - 5:30 PM CST. Note: This position is a remote role, however only applicants in the following states will be considered: MO and IL * High school diploma or general education degree (GED) required * Must be able to communicate verbally and in writing in both Spanish and English. * A minimum of one year client service experience and/or training; or equivalent combination of education and experience * Previous contact call center experience strongly preferred * Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required Be a part of a growing company that is truly committed to its employees and clients. Consider joining the First Bank family. As a member of our family, you are part of one of the largest independent banks in the U.S. We are proud of our growth and success over the past 100 years and look forward to a bright and promising future. Diversity At First Bank one of our biggest strengths is the diversity of our people. Our mission is to capitalize on the diversity of our associates and promote personal and professional development throughout every area of the organization. We encourage diversity by actively seeking employees from various backgrounds, walks of life, and job skills. We strongly encourage you to apply whenever a First Bank job opportunity interests you. First Bank is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Attn: Applicants interested in a San Francisco based position: First Bank will consider qualified applicants with a criminal history in a manner consistent with the San Francisco Fair Chance Ordinance. This is a fully remote position. The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to, prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the range below. The range is driven by the geographic location of our estimated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance. A reasonable estimate of the current pay is $18.00 - $22.00.

Join Heritage Financial Credit Union as Learning & Development Trainer Do you love designing learning experiences that inspire growth and unlock potential? Are you excited about guiding employees to develop new skills, deliver exceptional service, and foster a culture of excellence? If so, we have the perfect opportunity for you to make a real difference and transform our credit union's L&D programs! Here's a little about us: Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed. Our values are at the heart of everything we do. We believe in: * Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community. * Excellence: We strive to provide our members with the best possible service. * Teamwork: We believe that we can achieve more together than we can alone. * Respect: We treat each other with dignity and respect. * Community: We are committed to giving back to the communities we serve. If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. POSITION PURPOSE The Learning & Development Trainer assists in the design, delivery, and support of learning experiences that strengthen employee capability across our Credit Union. This role facilitates engaging training programs that equip employees, especially in retail and member-facing roles, to provide outstanding service, adhere to compliance and operational standards, and embody our culture and values. Working closely with the Director of Learning & Development and subject matter experts across departments, this trainer ensures that learning is accurate, relevant, and practical. The role blends facilitation, coaching, and elements of content development to create learning that sticks helping employees translate knowledge into confident, consistent performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Learning Delivery & Facilitation * Facilitate engaging, learner-centered training sessions for employees at all levels including onboarding, product knowledge, systems training, compliance, sales, and service excellence. * Deliver both in-person and virtual training, using a variety of methods (in-person interactive workshops, microlearning, e-learning, blended sessions, etc.). * Adapt training delivery to diverse learning styles, roles, and experience levels to maximize impact and retention. Program Development & Content Design * Collaborate with the L&D Director, HR team, and business leaders to support the design or updates to learning content that aligns with credit union goals, policies, and compliance requirements. * Develop clear, visually appealing materials, job aids, and reference guides that support on-the-job performance. * Incorporate adult learning theory, practical application, and storytelling into all design work.Design and package engaging e-learning modules or external training content for seamless upload into the LMS, aligned with curriculum frameworks and learning library standards. * Continuously assess learning effectiveness, measuring skill acquisition, application on the job, and overall learner engagement to ensure programs achieve meaningful outcomes Operational & Compliance Readiness * Partner with Retail, Operations, Risk/Compliance teams to ensure all training programs meet regulatory, audit, and policy standards. * Maintain a strong understanding of credit union products, systems, and procedures to ensure content accuracy. * Reinforce adherence to the Bank Secrecy Act (BSA), security, and privacy requirements through training and coaching. Coaching & Support * Provide one-on-one or small-group coaching to employees or managers to reinforce learning and performance improvement. * Support leaders in conducting effective onboarding and ongoing development within their teams. * Serve as a role model of service excellence and continuous learning. Measurement & Continuous Improvement * Support the Director of Learning & Development with gathering feedback to assess learning effectiveness and recommend program enhancements. * Track attendance, participation, and performance outcomes to measure learning impact. * Stay current on learning trends, technology, and industry best practices to continuously improve delivery. What's in it for you? Salary: $70,000 - $85,000 per year (depending on experience) Benefits: * Incentives and Merit Increases * Paid Time Off & Paid Federal Holidays * Medical, Dental, Vision & Life Insurance * Employee Assistance Program * Flexible Spending Accounts/HSA * 401(k) with Employer Match * Educational Assistance * Paid Time to Volunteer Requirements QUALIFICATIONS Education/Certification: * Bachelor's degree in Education, Organizational Development, Communication, Business, Finance or related field (or equivalent experience). * Minimum of 3-5 years of experience in training delivery, facilitation, or instructional design, ideally within financial services, credit union, or banking environments. * Experience facilitating in both classroom and virtual environments required. * Experience designing or updating training materials and learning tools preferred. Skills & Competencies: * Exceptional facilitation and presentation skills with the ability to engage and motivate adult learners. * Strong interpersonal and communication skills; able to build rapport across diverse employee groups and departments. * Demonstrated ability to assess and analyze learning impact by tracking skill development, performance improvement, and learner engagement through feedback loops. * Solid understanding of retail banking operations, products, compliance, and risk practices preferred. * Highly organized and detail-oriented, with the ability to manage multiple training initiatives simultaneously. * Creative problem-solver who can adapt content and style to meet learner needs and organizational priorities. * Ensure all learning content supports adherence to internal controls, policies, and risk management standards. * Proficiency with Microsoft Office 365, virtual learning tools (Zoom, Menti, etc.) and LMS platform. * Must obtain and maintain a working knowledge of Bank Secrecy Act (BSA) requirements and related compliance obligations. Salary Description $70,000 - $85,000 (depending on experience)

Thank you for your interest in joining First Bank. If you're looking to be part of a team that values integrity, humility, excellence, challenge, and life-long learning, you've come to the right place. At First Bank we believe in offering opportunities to help individuals build a long and lasting career, and we are currently seeking a Portfolio Manager. The Portfolio Manager helps the bank to fulfill its vision by by maximizing the client experience and expanding client relationships Duties and Responsibilities Through a deep understanding of bank products and services, uncovers needs and makes recommendations to clients and prospects. Conducts weekly meetings with Commercial Sales Manager to manage loans in pipeline, past due loans, maturing loans, exceptions, and client needs. Communicates with clients and third parties to ensure all information/documentation is received. Provides excellent internal customer service by assisting Relationship Managers completing administrative tasks related to origination of new loans and ongoing management of portfolio. Develops and builds relationships with clients and serves as primary contact for clients for loan servicing and administrative matters. Assists with pre-call plan preparation for existing clients and prospective clients through internal and external research. Ensures quality of loan portfolio through report monitoring and tracking and communicating findings to designated RM when applicable. Updates company history, current operations, and management portion of the write up on renewal credits. Using tax returns or financial statements, identifies opportunities to deepen deposit relationships. Protects the bank and clients by following company policies and procedures and completing required BSA and compliance courses. Performs other duties as assigned. Qualifications Skill Requirements: Knowledge: Bank products, rules, and regulations Work experience: 2 years financial services industry or related experience Certifications: None required Management experience: None required Education: Bachelor's degree in business or related field preferred Motivations: Desire to grow in career Skills Problem solving Computer usage Verbal and written communication Detail orientation Critical thinking Sales Complaint resolution Work Environment Work Hours: Monday through Friday, 8:00-5:00 (Additional hours may be required for company meetings or training.) Job Arrangement: Full-time, permanent Travel Requirement: The job may requires for training and other work-related duties. Remote Work: The job role is primarily in-person. A personal or work crisis could prompt the role to become temporarily remote. Physical Effort: May require sitting for prolonged periods. Requires standing for periods of time for filing. Environmental Conditions: No adverse environmental conditions expected. The position offers a competitive salary, 401K-retirement plan, and other benefits. EO / M /F/ Vet / Disability. First Bank is an equal opportunity employer. It is our policy to provide opportunities to all qualified persons without regard to race, creed, color, religious belief, sex, sexual orientation, gender identification, age, national origin, ancestry, physical or mental handicap, or veteran's status. Equal access to programs, service, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources. This application will be given every consideration, but its receipt does not imply that the applicant will be employed. Applications will be considered for vacancies which arise during the 60-day period following submission. Applicants should complete an updated application if not contacted and/or hired during this 60-day evaluation period. Replies to all questions will be held in strictest confidence. In order to be considered for employment, this application must be completed in full. APPLICANT'S STATEMENT By submitting an application I agree to the following statement: (A) In consideration for the Bank's review of this application, I authorize investigation of all statements contained in this electronic application. My cooperation includes authorizing the Bank to conduct a pre-employment drug screen and, when requested by the Bank, a criminal or credit history investigation. (B) As a candidate for employment, I realize that the Bank requires information concerning my past work performance, background, and qualifications. Much of this information may only be supplied by my prior employers. In consideration for the Bank evaluating my application, I request that the previous employers referenced in my application provide information to the Bank's human resource representatives concerning my work performance, my employment relationship, my qualifications, and my conduct while an employee of their organizations. Recognizing that this information is necessary for the Bank to consider me for employment, I release these prior employers and waive any claims which I may have against those employers for providing this information. (C) I understand that my employment, if hired, is not for a definite period and may be terminated with or without cause at my option or the option of the Bank at any time without any previous notice. (D) If hired, I will comply with all rules and regulations as set forth in the Bank's policy manual and other communications distributed to employees. (E) If hired, I understand that I am obligated to advise the Bank if I am subject to or observe sexual harassment, or other forms of prohibited harassment or discrimination. (F) The information submitted in my application is true and complete to the best of my knowledge. I understand that any false or misleading statements or omissions, whether intentional or unintentional, are grounds for disqualification from further consideration of employment or dismissal from employment regardless of when the false or misleading information is discovered. (G) I hereby acknowledge that I have read the above statement and understand the same.

Join Our Team For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities. Summary: Processes a variety of routine financial transactions, prepares daily settlements, delivers prompt and efficient service, and provides information about credit union products and services. Education and/or Experience: * A high school education or GED required * Cash handling experience required * Communication, interpersonal, customer service, mathematical, problem solving, multitasking and computer skills, and detail orientation required Job Responsibilities: * Build/strengthen member relationships, greet members in a courteous/professional manner, and provide superior member service * Process deposits, withdrawals, loan payments and other transactions * Verify member identity/signatures, receive approval for transactions when appropriate and ensure the accuracy of amounts handled * Sell negotiable items (e.g., money orders and official checks) and assist in daily proof * Cross-sell products and services by advising members of rates, benefits and features * Ensure the security of the workstation including cash and negotiable items, inform the supervisor when cash on hand exceeds prescribed limit and when additional cash is needed * Balance Teller drawer daily by counting currency/coin/checks received, prepare Federal Reserve deposits, inventory negotiable items and resolve discrepancies * Comply with company policies, procedures, guidelines * Work in other branches as assigned * Perform other duties as needed upon request by immediate supervisor Benefits of Joining the Teachers Team: We provide a competitive compensation and benefits package that includes, but is not limited to: * This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives * Paid time off for vacation, personal days, and holidays * 401(k) company contribution * Teachers pays 100% of Dental & Vision premium * Tuition reimbursement is offered to full-time employees * Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers The good faith range for this position is $19.50 to $22.00 an hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law. All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit ***************************************** Click here to view: California Privacy Notice #LI-PC1

Full-time Description Come join Heritage Financial Credit Union's Risk & Compliance team as the Senior Lending Compliance Analyst Do you specialize in lending compliance and thrive on driving meaningful change in risk oversight, CMS effectiveness, and overall regulatory performance? Are you ready to use your experience and knowledge to take the lead on high-impact compliance initiatives at a company that values integrity and innovation? Are you certified in CRCM, CCBO, and/or CUCE? Join a collaborative team where compliance isn't siloed - it's integrated into every decision we make. We are seeking a Senior Lending Compliance Analyst who brings a sharp eye for detail, a spirit of partnership, and a commitment to doing what's right. In this role, you'll work cross-functionally with teams across the organization, helping to support our culture of integrity, transparency, and risk management. Here's a little about us: Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed. Our values are at the heart of everything we do. We believe in: Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community. Excellence: We strive to provide our members with the best possible service. Teamwork: We believe that we can achieve more together than we can alone. Respect: We treat each other with dignity and respect. Community: We are committed to giving back to the communities we serve. If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. POSITION PURPOSE Regulatory Compliance is responsible for developing and maintaining a Compliance Management Program for the Credit Union (CU) that reasonably ensures compliance with consumer protection laws and regulations, addresses associated risks of harm to consumers and members, and integrates consumer compliance into the day-to-day responsibilities of its management and employees. The Senior Lending Compliance Analyst role works with CU leadership to support the Compliance and Risk Management Program with a primary focus on the CMS and Regulatory Lending Compliance. The Analyst will maintain broad and deep knowledge of consumer protection laws and regulations that pertain to the CU, serve as a subject matter expert on consumer protection matters, and assist department leadership in the assurance of compliance with the applicable consumer protection laws and regulations. This position will serve a vital role in the Compliance Department and will be an integral part of the company's overall risk management strategy. What's in it for you? Salary: $75,000 - $100,000 per year (depending on experience) Benefits: Incentives and Merit Increases Paid Time Off & Paid Federal Holidays Medical, Dental, Vision & Life Insurance Employee Assistance Program Flexible Spending Accounts/HSA 401(k) with Employer Match Educational Assistance Paid Time to Volunteer QUALIFICATIONS Education/Certification: Bachelor's Degree with a field of study in Business Administration, Finance, Accounting, or Law or related field preferred or comparable work experience. Compliance certifications such as CRCM, CCBCO, or CUCE are a plus Experience: 5 or more years' relevant experience in a financial institution, auditing firm, or consulting firm with regulatory compliance focus Bank operations experience in mortgage originations, mortgage servicing, community banking, etc. Required Knowledge: Familiarity with the laws and regulations governing financial institutions. This position requires that the employee have a working knowledge of the regulations governing traditional financial institution activities including but not limited to the Bank Secrecy Act, TILA, RESPA, TRID, HMDA, ECOA, TILA, UDAAP, TIS, and Funds Availability. Ability to independently read, interpret, and provide guidance on regulatory matters with minimal supervision. Effective interpersonal skills. Ability to work effectively in a team environment as well as accomplish work assignments under minimal supervision and sometimes tight deadlines. Strong ability to analyze and report relevant data. Ability to handle highly confidential information. Excellent written and verbal communication skills. Must maintain current industry knowledge and keep pace with regulatory changes. Commitment to continuing education, attends related conferences and obtains/maintains related certifications. This position requires that the employee gain a working knowledge of Bank Secrecy ACA (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance. ESSENTIAL FUNCTIONS AND RESPONSIBIITIES Using independent and sound judgment, provide subject matter expert advice regarding applicable servicing consumer compliance regulations while collaborating, advising, and coordinating with Compliance leadership, with a strong focus on Lending Compliance. Applicable regulations include but are not limited to CFPB, EFTA, ESIGN, Reg CC, HMDA, Overdraft, Guidance, RESPA, TISA, TILA, FCRA, SCRA, FDCPA, FDPA, and applicable State requirements. Maintain close contact with leadership across all departments to keep apprised of objectives, strategy, new initiatives, emerging issues/risks with a strong focus on Lending Compliance and Risk Management. Stay abreast of Credit Union processes and applicable consumer compliance laws and regulations Provide advice, counsel and recommendations to departmental leadership on consumer compliance questions/issues with a strong focus on Lending Compliance. Maintain documentation of compliance activities, such as complaints or investigation outcomes. More advanced duties may include designation of subject matter expert for certain consumer compliance laws/regulations with a strong focus on Lending Compliance. Evaluate the credit union's policies, procedures, products and programs to ensure compliance with applicable laws and regulations. Make recommendations for change where appropriate. Coordinate and/or conduct compliance training for all new employees. Identifies specific training needs for current staff and develops and conducts training to keep staff current on regulatory and compliance issues. Assist in the revision and/or design of forms, products, web site, programs, or promotions to ensure compliance with ALL State and Federal rules, regulations and laws. Periodically review policies and procedures (especially changes) to ensure they meet regulatory requirements Assist in developing and implementing action plans to comply with any new/revised consumer compliance laws and regulations. Facilitate completion of Consumer Compliance Risk Assessment Work with department leaders and Human Resources to develop the annual training plan Work with department leaders and the AVP of Risk and Compliance to develop the Credit Union's annual departmental testing and review plan with a strong focus on Lending Compliance. Monitor various indicators of risk - QC results, Compliance Testing results, complaints, risk assessment results, etc. to identify weaknesses and assist in remediating Review new products/services for potential compliance concerns; prepare risk assessments Review marketing materials and other external-facing communications for potential compliance issues (as applicable) with strong focus on Deposit Compliance. Monitor for emerging risks and industry fines/penalties Complete all required compliance training Maintain knowledge of, and adhere to, the Credit Union's internal compliance policies and procedures Maintain Regulatory Compliance department procedures as assigned Maintain knowledge of changing consumer compliance regulations Ensure compliance with applicable federal, state and local laws and regulations Perform other duties and special projects as assigned Requirements Skills/Abilities: Ability to project a professional appearance and positive attitude at all times. Strong project management skills. Strong written/verbal communication, collaboration, analytical and project management skills. Flexible, adaptable, and solid problem-solving skills. Detail-oriented with excellent organizational skills to perform multiple tasks simultaneously within strict timeframes. Ability to work effectively with others at all levels across the organization and provide authoritative guidance to credit union management and staff. Ability to work independently with limited supervision. Proficiency in the use of MS Word, Excel, Power Point, and Outlook Equal Opportunity Statement Employment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status Salary Description $75,000 - $100,000 Annually

Join Our Team For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities. Summary: The Operations Procedure Specialist develops and updates policies, procedures, and documentation for Teachers retail operations. The Specialist ensures compliance with regulatory changes, collaborates with various teams, and improves operational efficiency while mitigating risk Education and/or Experience: * Bachelor's degree or a minimum eight years' directly related work experience required * Minimum three years experience researching, analyzing, writing and reviewing content required * Knowledge of branch and back office operations, policy and procedures, practices, protocols, systems, and financial compliance laws and regulations required * Proficient in Microsoft Office * Good knowledge of DNA core systems, Velocity, CRM Salesforce * Strong analytical skills, organized, problem-solving, planning, and ability to operate in a fast-paced environment * Strong oral and written communication skills at a professional business level * Solid PowerPoint presentation and public speaking skills * Excellent ability to listen, record, and prioritize * Experience in creating documentation for audiences with different levels of technical skill * Ability to work independently while supporting an overall team effort Job Responsibilities: * Creates, writes, edits, and updates operational procedures, technical guides, and resources for retail operations, contact centers, and back-office teams * Collaborate with managers and program teams to ensure all documentation meets quality, clarity, and industry standards * Creates user-friendly documentation, including charts, graphs, and tables to enhance clarity and understanding * Standardizes content across various platforms and updates KnowledgeBase with accurate procedures * Develops and implements solutions to streamline processes and address operational gaps * Communicates policy changes through presentations, workshops, and leader connects * Manages and maintains Risk Operations internal intranet page and ticket system * Supports the creation of educational resources and job aids for new and existing procedures * Assists with departmental projects and helps implement new procedures * Perform other duties as assigned by the supervisor Benefits of Joining the Teachers Team: We provide a competitive compensation and benefits package that includes, but is not limited to: * This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives * Paid time off for vacation, personal days, and holidays * 401(k) company contribution * Teachers pays 100% of Dental & Vision premium * Tuition reimbursement is offered to full-time employees * Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers The good faith range for this position is $28.50-$34.00 an hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law. All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit ***************************************** Click here to view: California Privacy Notice #LI-MC1

We're excited to welcome prospective intern candidates to apply for our 2026 Internship Program at Teachers Federal Credit Union! About Teachers For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities. About our Internship Program Interns will have an opportunity to work with subject matter experts in financial services and learn about the industry, our members and our credit union. This is an opportunity to gain valuable insight, develop new skills, and establish a network of mentors and business contacts. The 2026 Internship Program includes a 10 week, paid internship from June 1, 2026 through August 7, 2026, and includes a wide range of opportunities that fit various majors and areas of study. Interns will have the opportunity to have hands-on experience within their work area along with collaborating cross-functionally with other interns across the organization. Education: * High school diploma required * Rising college junior or senior Essential Skills: * Ability to think critically and problem solve * Display a high level of judgment and accountability * Demonstrate strong written and verbal communication skills * Ability to collaborate with team members and build connections within and outside of your work area Internship Opportunities Commercial Credit Intern: * Review and analyze new business loan applications by evaluating financial documents, historical trends, cash flow, tax returns, tenant leases, and collateral. * Assist with loan processing responsibilities including, but not limited to, business background research, court searches, loading applications, and booking loans. * Assist with preparing debt service spreadsheets on borrower and guarantor/s. * Assist the back-end portfolio team with risk management strategies. Fraud Intern: * Collaborate on projects to enhance secure digital communication and reduce phishing risks. * Participate in projects aimed at improving member authentication and verification processes. * Assist in creating educational materials for members to recognize and avoid scams. * Administrative/support and special projects assigned by Fraud leadership. Policies and Procedures Analyst Intern: * Receive draft Policies and Procedures from the Process Owner(s) and ensure the format complies with applicable standards. * Assist in the process of drafting and updating documents into company templates. * Track document development status. * Collaborate with reviewers to ensure process is completed timely. Risk Management Intern: * Assist with the review of data, forms, policy and procedure compliance and other tasks as directed * Apply loss control problem solving by analyzing claims data to identify risk exposure and trends * Enter data into Governance, Risk, and Compliance software as it relates to Business Continuity, Enterprise Risk Management and Vendor Management * Assist in regular audits of security and life safety equipment and systems Human Resources Intern: * Provides administrative support to one or more human resources (HR) functions, including HR Business Partners, talent acquisition, employee relations, compensation, benefits, training, and talent development. * Participate in HR projects and programs as assigned * Shadow HR Business Partners to learn more about the role and their supporting business lines. Attend relevant business line meetings, participate in employee relations as needed, and support with the full employee life cycle from onboarding to offboarding. * Partner with Talent Development team to participate and coordinate leadership development workshops and analyze employee engagement data as appropriate. Operations Program Management Intern: * Conduct thorough analysis on programs and projects delivered to solicit lessons learned in order to maximize project and program efficiency * Research and analyze user adoption metrics across systems for Deposit Account Opening (Blend), Customer Relationship Management (Salesforce), and other ancillary applications that are managed within the department. * Assist with the creation and deployment of all internal communications, as needed * Partner with Operations Program Managers and Specialist to create necessary job aids, resources, operating manuals, huddle documents, etc. for staff education The good faith range for these positions is $17.00 an hour. All candidates will be subject to a background check and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit ***************************************** Click here to view: California Privacy Notice #LI-KM

Thank you for your interest in joining First Bank. If you're looking to be part of a team that values integrity, humility, excellence, challenge, and life-long learning, you've come to the right place. At First Bank we believe in offering opportunities to help individuals build a long and lasting career, and we are currently seeking a Loan Processor. The Loan Processor helps the bank to fulfill its vision by by maximizing the client experience and expanding client relationships Duties and Responsibilities Takes ownership of loan processing responsibilities within 10 minutes of receipt. Processes loan documentation with 100% accuracy. Ensures all tracking items are input into the collateral tracking system (exceptions and covenants). Organizes files according to filing procedures immediately after scanning. Performs account maintenance, research, and any additional responsibilities as needed to support Loan Operations functions. Prepares extension agreements, addendums, or collateral substitutions as needed. Performs daily, weekly, and monthly departmental tasks as assigned. Books loans to core system within 24 hours of receipt or rescission. Protects the bank and clients by following company policies and procedures and completing required BSA and compliance courses. Qualifications Work experience: 2 years of banking, accounting, or finance experience Education: Bachelor's degree in business or related field preferred Skills Interpreting Researching Reporting Problem solving Computer usage Verbal and written communication Detail orientation Work Environment Work Hours: Monday through Friday, 8:00-5:00 (Additional hours may be required for company meetings or training.) Job Arrangement: Full-time, permanent Travel Requirement: The job may require travel on rare occasions for training or other work-related duties. Remote Work: The job role is primarily in-person. A personal or work crisis could prompt the role to become temporarily remote. Physical Effort: May require sitting for prolonged periods. Requires standing for periods of time for filing. Environmental Conditions: No adverse environmental conditions expected. The position offers a competitive salary, 401K-retirement plan, and other benefits. EO / M /F/ Vet / Disability. First Bank is an equal opportunity employer. It is our policy to provide opportunities to all qualified persons without regard to race, creed, color, religious belief, sex, sexual orientation, gender identification, age, national origin, ancestry, physical or mental handicap, or veteran's status. Equal access to programs, service, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources. This application will be given every consideration, but its receipt does not imply that the applicant will be employed. Applications will be considered for vacancies which arise during the 60-day period following submission. Applicants should complete an updated application if not contacted and/or hired during this 60-day evaluation period. Replies to all questions will be held in strictest confidence. In order to be considered for employment, this application must be completed in full. APPLICANT'S STATEMENT By submitting an application I agree to the following statement: (A) In consideration for the Bank's review of this application, I authorize investigation of all statements contained in this electronic application. My cooperation includes authorizing the Bank to conduct a pre-employment drug screen and, when requested by the Bank, a criminal or credit history investigation. (B) As a candidate for employment, I realize that the Bank requires information concerning my past work performance, background, and qualifications. Much of this information may only be supplied by my prior employers. In consideration for the Bank evaluating my application, I request that the previous employers referenced in my application provide information to the Bank's human resource representatives concerning my work performance, my employment relationship, my qualifications, and my conduct while an employee of their organizations. Recognizing that this information is necessary for the Bank to consider me for employment, I release these prior employers and waive any claims which I may have against those employers for providing this information. (C) I understand that my employment, if hired, is not for a definite period and may be terminated with or without cause at my option or the option of the Bank at any time without any previous notice. (D) If hired, I will comply with all rules and regulations as set forth in the Bank's policy manual and other communications distributed to employees. (E) If hired, I understand that I am obligated to advise the Bank if I am subject to or observe sexual harassment, or other forms of prohibited harassment or discrimination. (F) The information submitted in my application is true and complete to the best of my knowledge. I understand that any false or misleading statements or omissions, whether intentional or unintentional, are grounds for disqualification from further consideration of employment or dismissal from employment regardless of when the false or misleading information is discovered. (G) I hereby acknowledge that I have read the above statement and understand the same.

Join a Purpose-Driven Team at Heritage Financial Credit UnionWhere Integrity, Excellence, Teamwork, and Community Matter! Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed. Our values are at the heart of everything we do. We believe in: * Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community. * Excellence: We strive to provide our members with the best possible service. * Teamwork: We believe that we can achieve more together than we can alone. * Respect: We treat each other with dignity and respect. * Community: We are committed to giving back to the communities we serve. If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. We offer a competitive salary, comprehensive employee benefits package, including a very generous PTO policy. Rate of Pay: $23.00 - $26.00 per hour ESSENTIAL FUNCTIONS AND RESPONSIBILITIES * Answering all incoming member calls and addressing all needs, including placing members in appropriate accounts and consumer loan products and assistance with all digital enrollments for all HFCU products and services. * Responding to all digital inquiring and needs, including but not limited to chat, online account and loan requests as well as marketing leads * Proactively reach out to all new memberships established through line of business partners to assess needs and offer additional products and services as appropriate. * Required expertise on all products and services offered by HFCU * Demonstrate an ability to think critically to ensure best options are provided to members in both sales opportunities and meeting needs in general. * Cash handling and processing transactions. * Organize priorities, achieve monthly goals, and deliver quality work * Ability to function as Teller or Financial Service Representative to support branch needs * Demonstrate understanding and support of all HFCU initiatives for employee development. Actively participate in personal growth through use of tools and resources available to you. * Proactively look for operational enhancements and research options to present for process improvements to the Enhancement Committee. When applicable, partner with departments to brainstorm, design and implement approved enhancements. * Participate in organizational team projects, representing Retail in a professional and competent manner. * Mentor new hires * Performs other duties as assigned PERFORMANCE MEASUREMENTS Performance is measured against the competencies and goals as outlined in the Employee Performance Program, and established in partnership with the employee's leadership. There are three levels associated with this position. Level will be determined through managerial assessment of employee and location specific business needs. Level 3 Demonstrates superior product knowledge. Requires no instruction in the completion of basic duties. Possess excellent needs bases selling skills. Demonstrates capability to handle all complex branch assignments. Requirements EDUCATION/CERTIFICATION: Customer service and sales experience. Notary License required or within 12 months of hire. REQUIRED KNOWLEDGE AND EXPERIENCE: * Previous call center experience a plus. * Active listening and effective communication. * Problem-solving abilities and technical support skills. * HFCU product knowledge. * Extensive customer service and sales experience (financial industry experience preferred) including but not limited to customer service, needs based selling, goal attainment, cash handling, project and team participation, and community development. * Develop skill set in cash handling and transactional processing, performing account and loan intake and funding, and answering member inquiries through in branch and phone interactions. This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance. SKILLS/ABILITIES: Demonstrate the ability to think critically and creatively to problem solve and build business plans. * Demonstrate the ability to effectively collaborate with direct team, department leaders and line of business partners to achieve organizational goals. * Demonstrate self-awareness, discipline and a strong desire to learn and contribute to the success and wellbeing of self, team members and the organization. * Demonstrate an ability to effectively communicate with internal and external members in a professional and respectful tone and manner. * Demonstrate a strong commitment to listening, anticipating and addressing the needs and concerns of internal and external members. * Ability to project a professional appearance and positive attitude at all times. * Effectively communicate with team members and peers to develop a network of support and collaboration. * Demonstrate engagement, enthusiasm, and passion through providing stellar service to both internal and external members. Salary Description $23.00 - $26.00 per hour

Join Heritage Financial Credit Union's Accounting Team as a Senior Financial Accountant Are you an experienced accounting professional with a strong background in financial reporting and regulatory compliance? Do you thrive in managing detailed financial operations, ensuring accuracy, and maintaining compliance with GAAP and industry regulations? We're looking for a Senior Financial Accountant to join our dynamic team. In this key role, you'll take ownership of preparing financial statements, managing general ledger functions, and ensuring compliance with regulatory reporting standards. You'll be a critical partner in ensuring the integrity of our financial operations while supporting the Credit Union's strategic goals and growth. If you're ready to bring your expertise to an organization that values accuracy, transparency, and member-focused service, we want to hear from you! Here's a little about us: Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed. Our values are at the heart of everything we do. We believe in: * Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community. * Excellence: We strive to provide our members with the best possible service. * Teamwork: We believe that we can achieve more together than we can alone. * Respect: We treat each other with dignity and respect. * Community: We are committed to giving back to the communities we serve. If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. POSITION PURPOSE Responsible for preparation of the Credit Union's financial statements (including income statements and balance sheets) and regulatory reporting functions (including NCUA 5300 Call Reports). Conducts financial research, monitors financial conditions, prepares reports and recommendations. Perform daily, weekly and month-end processes, such as journal entries and account reconciliations. Ensure that reports, accounts, systems, policies and practices adhere to generally accepted accounting principles (GAAP) and are in legal and regulatory compliance. ESSENTIAL FUNCTIONS AND BASIC DUTIES * Financial statement preparation, general ledger, financial and regulatory reporting and reconciliations, compliance to GAAP, related regulations and Credit Union policies and procedures. * Perform tasks to assist with period end closing such as accruals, and be able to develop internal partnerships within the CU to ensure that Accounting is proactive in recording entries. * Assist the Assistant Controller with internal and external audit document preparation. * Attend meetings as required and participate on assigned committees. * Adhere to all reporting and other deadlines, both internal and external. * Prepare GL reconciliations and journal entries with attention to detail, completeness and accuracy, as assigned. * Monitor cash accounts and prepare daily entries as needed / investigate variances and initiate cash transfers. * Assist with annual budgeting and monthly budget variance processes. * Assist with and provide support for the department's Accounts Payable functions, as assigned. * Completes and presents required financial reports, records, projections, and recommendations. * Work with other accounting staff on high transaction volume GL accounts such as ATM and coin machines and other reconciliations, researching and resolving differences. * Ad Hoc Accounting projects as needed, implement process improvements, increase efficiency of work flow. * Ensure transactions are properly authorized and in accordance with company policies. * Perform responsibilities of position in accordance with federal and state regulations. * Meet core competency requirements. * Perform additional duties as assigned. What's in it for you? Salary: $64,504 - $80,630 (depending on experience) Benefits: * Incentives and Merit Increases * Paid Time Off & Paid Federal Holidays * Medical, Dental, Vision & Life Insurance * Employee Assistance Program * Flexible Spending Accounts/HSA * 401(k) with Employer Match * Educational Assistance * Paid Time to Volunteer Requirements Education/Certification: * 4-year college degree preferred, plus five to eight years of related Accounting experience, preferably in a banking environment or a comparable combination of education and experience. Required Knowledge: * Practical knowledge of accounting principles. * This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance. Experience Required: * General Ledger/Reporting experience * Intermediate level Excel/Word * Knowledge of finance, financial research, and reporting * Understanding of economic market and industry conditions * Familiarity with related laws and regulations * Understanding of asset liability management, cash flow modeling and budget preparations/reviews * Excellent verbal and written communication skills Skills/Abilities: * Ability to project a professional appearance and positive attitude at all times. * Must be open to challenge and risk taking within prudent constraints. * Excellent written, verbal communication and analytical skills, and vision of accounting as an integral service provider for the entire Credit Union. Salary Description $64,504 - $80,630 (depending on experience)

Join Our Team For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities. Work Hours are Monday through Friday 8:15am to 5:00pm for this onsite position. Summary: Supervises the day-to-day process and operations involved with collections on overdue/delinquent accounts. Education and/or Experience: * H.S Diploma required, Associates degree preferred * Minimum three years collections experience required * Accounts Receivable, Bill Collections, Customer Service Metrics, Negotiation, Outbound Collections Calling, Skip Tracing, Compliance Audit, Compliance Monitoring, Credit and Collections Software experience required Job Responsibilities: * Reviews and develops policies and procedures and ensures compliance. * Initiates demand letters, outbound calls, and handles escalated calls * Monitors collections activities for quality * Ensures that production targets are achieved * Leverage collections knowledge and experience in support of ad-hoc projects * Provide continuous process improvement support * Provide opportunities for process improvement, identify and set-up process/system controls to support and sustain changes * Primary interface for other business partners such as audit, accounting, branches, Contact Center * Performs other duties as assigned Benefits of Joining the Teachers Team: We provide a competitive compensation and benefits package that includes, but is not limited to: * This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives * Paid time off for vacation, personal days, and holidays * 401(k) company contribution * Teachers pays 100% of Dental & Vision premium * Tuition reimbursement is offered to full-time employees * Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers The good faith range for this position is $32.05 - $38.42 an hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law. All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit ***************************************** Click here to view: California Privacy Notice #LI-KM