Post job

Hersha Hospitality jobs in Charlotte, NC - 51 jobs

  • Mid-shift & PM-shift Fulltime Bell Attendant

    Kimpton Hotels & Restaurants 4.4company rating

    Charlotte, NC job

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Provide a positive first and last impression to guests as they arrive and leave the hotel. When servicing guests, you're professional, and friendly. Assist with luggage and packages upon arrival and departure and arrange transportation when necessary. Some of your responsibilities include: Get assignments, keys, and special guest requests from your supervisor at the beginning of your shift. Greet guests and take luggage to guestrooms promptly when checking in and upon checking out, check and secure guests' luggage until departure. Hail taxicabs and answer inquiries, carry luggage to the curb to meet transportation. Provide the guest(s) with information about their stay, the hotel, and answer questions. When the concierge is not available, book tours and assist with general information inquiries. Keep bell closet clean and neat, polish and clean bell carts daily, keep lobby area and public areas clean and tidy, deep clean other assigned areas. Submit all found articles accompanied by a Lost & Found Report. Assist valet when they are busy, cover for lunch breaks. Ensure that the "white zone" is kept free and clear for guest arrival and in the case of an emergency. Deliver messages, packages, flowers, wine, and housekeeping items (hair dryers, ironing boards, irons, laundry/dry cleaning etc.) to guest rooms upon request. Clean and set-up meeting room functions, direct guests to various meeting rooms. Set-up and maintain complimentary hotel lobby functions including the morning coffee service and the nightly concierge events. Turn in any keys to the proper department when your shift ends. What You Bring High School Diploma is preferred. 1 year of experience in customer service or similar role. You've got a flexible schedule, able to work evenings, weekends, and holidays when needed. Basic writing skills, professional communication skills. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. The hourly pay for this role is $13 plus tips. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Be Yourself. Lead Yourself. Make it Count.
    $13 hourly 15h ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Security Officer Full Time

    Kimpton Hotels 4.4company rating

    Charlotte, NC job

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do As a Security Officer your primary responsibility is to build a safe and secure environment for all employees and guests. Providing safety education, enforcing company standards and promoting the highest level of profit protection. Some of your responsibilities include: * Patrol all areas of the property, and lock/unlock property entrances as required. * Assist guests with room access; ADA access; safe lockouts, etc. * Conduct daily physical hazard inspections, and monitor Closed Circuit Televisions, perimeter alarm system, duress (Area of Refuge) alarms, and fire life safety systems. * Respond to accidents and contact EMS or coordinate first aid/CPR as required. * Assist guests and employees during emergency situations. * Notify appropriate individuals in the event of accidents, attacks or other incidents. * Diffuse guest and/or employee disturbances. * Complete incident reports to document all Security/Loss Prevention related incidents. * Complete a Loss Prevention shift summary/daily activity report. * Maintain confidentiality and release information only to authorized individuals. * Conduct investigations and gather evidence. Conduct interviews with relevant parties. * Complete safety training and certifications. * Ensure uniform and personal appearance are clean and professional. * Speak with others using clear and professional language. * Develop and maintain positive working relationships with others, supporting departments to reach common goals (we're all family here!) * Follow quality assurance expectations and standards. What You Bring * Prior experience in Security Officer position or similar preferred. * Ability to create and maintain an uplifting, welcoming, and safe environment! * Flexible schedule, able to work evenings, weekends and holidays. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. The hourly pay for this role is $18.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Be Yourself. Lead Yourself. Make it Count.
    $18 hourly 21d ago
  • Front Desk Clerk - BRAND NEW HOMEWOOD SUITES UPTOWN - FULL TIME

    Concord Hospitality Brand 4.3company rating

    Charlotte, NC job

    Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities: As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times Maintain a high level of service and hospitality Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner Post guest charges, collect payments and follow all cash handling procedures as required by Concord Handle guest mail and messages with respect to privacy and professionalism Be knowledgeable of the hotel brand and various programs (travel programs, special offers) Be a great communicator to various departments and management on guest comments and concerns Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Have full knowledge of hotel safety and emergency procedures Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
    $23k-27k yearly est. 6d ago
  • Maintenance Supervisor

    Sage Hospitality 3.9company rating

    Charlotte, NC job

    Why us? At Sage Hotel Management, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative, and flexible operators driven to anticipate needs and exceed expectations. Sage's vision is to be recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” The ideal candidate should champion this culture in every touchpoint of our business from our associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence. Join us today! Job Overview Oversee department operations in absence Chief Engineer. Uphold and enforce safety standards. Supervise maintenance team, assign and delegate work orders and projects, inspect work as need. Provide regular feedback to maintenance team. Discuss and make suggestions regarding talent to Chief Engineer, challenges, and process improvements. Act as advisor to Chief Engineer and hotel management in areas of specialty. Perform department, office, business, and administrative duties as assigned. Train maintenance team. Carry a portable radio, staying in constant communication with the central base station, respond to all engineering service calls, giving priority to guest requests, and maintain hotel equipment in an efficient, safe, accident-free manner. Perform all essential functions of Maintenance Technician 1 and 2 plus special skills in a particular trade: plumbing, electrical, carpentry, HVAC in an efficient, safe, accident-free manner. Responsibilities Perform maintenance and repairs in specialized areas such as plumbing, electrical, carpentry, HVAC. Perform all essential functions of a Maintenance Technician 1 and 2. Respond to and handle guest requests in a courteous, efficient, safe manner. Perform preventive maintenance and necessary repairs and all hotel equipment, including kitchen, laundry, boiler, plumbing, pool, HVAC, electrical and guest rooms. Monitor and maintain all engineering functions when full engineering staff is not available (i.e. weekends and evenings). Respond to all emergency situations including fire alarms, bomb threats, disasters and power failures; notify the appropriate authorities. Make rounds of the hotel property to ensure everything is in working order. Clean and maintain all equipment and work areas. Complete maintenance requests, take equipment and meter readings and maintain log to notify the next shift. Document all parts used and parts needed to be purchased. Handle elevator breakdowns. Maintain proper records of the Rooms Preventive Maintenance Program and the Request Program. Complete work order request forms on a daily and timely basis. Report any unsafe conditions to leadership. Qualifications Education/Formal Training High school diploma, plus two years or its equivalent in trade school or training in building maintenance/construction Experience Minimum four years experience in mechanical, electrical, HVAC, plumbing, carpentry or building maintenance. Hotel experience is a plus. Knowledge/Skills Must have basic working knowledge in the following areas: general plumbing, refrigeration, air conditioning, electrical systems, boilers, bathroom fixtures, and tiling painting -prep to finish basic carpentry groundskeeping. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to read written communiques, LED read-outs, meters, and computer screens. Must be able to pull levers and rotate knobs, work with arms raised above head and to handle and assemble small parts using basic hand and power tools. Must be able to understand and follow verbal/written instructions, communicate both verbally and in writing, utilize analytical thought processes, understand verbal/written technical and mechanical instruction, and be highly organized. Must be able to communicate effectively and courteously with employees, guests and contractors in writing, via telephone and in person. Must be able to lift 75lbs. throughout an 8-hour shift. Must be able to crawl into and through small spaces, climb ladders, support and carry loads of 75lbs. May be required to drive. Environment Indoor exposure to both stable and extreme variance of hot and cold temperatures. Outside exposure to all weather elements and extreme fluctuations of temperature. Prolonged standing, walking, bending, reaching, and heavy lifting.
    $48k-68k yearly est. Auto-Apply 8d ago
  • Breakfast Buffet Server

    Concord Hospitality Brand 4.3company rating

    Charlotte, NC job

    We are hiring a server! We are looking for people that have a passion to serve others! Working at our food service outlets means you are many times the first or last greeting our guest receives in the day! Your friendly smile and cheerful customer service attitude sets the tone for our guests to enjoy what the day brings to them. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference in our restaurant and banquet areas. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Responsibilities: • Maintains a calm demeanor during periods of high volume or unusual events • Make decisions and solve problems in the interest of 100% guest satisfaction • Carefully monitors the operation of the F&B outlet and assists the manager in identifying and solving present and potential guest problems • Maintains a clean and organized workspace • Maintains regular and punctual attendance • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation • Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America --- “We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All." This position is a full or part-time dual position for restaurant and banquet server. Pay Range: $11.00 - $16.00 (plus tips)
    $11-16 hourly 28d ago
  • Foreman

    HEI Civil 4.3company rating

    Charlotte, NC job

    Haga clic aquí para ver Vacantes y Solicitar en Español Looking for an opportunity to make a lasting mark on future generations and the communities they call home? Search no further, HEI has been an unrivaled contracting leader for over 50 years, with operations in Colorado, Carolinas, and Texas. As a top heavy civil construction company, we are dedicated to transforming landscapes across these regions, and we want you to join our team. With a relentless focus on safety, people, quality, and production, we tackle diverse projects that range from roadways and bridges to water infrastructure and environmental restoration. Our team is comprised of highly skilled individuals, just like you, who are ready to put their best boot forward. Get ready to unearth your true potential and dig into the exciting world of HEI Civil! We are looking to hire an experienced Foreman to join our team! Responsibilities: * Supervise and lead Fine Grade aspects of a project, including but not limited to road construction, grading for curb/sidewalks, setting stone with motor grader, minimal masonry work, etc. * Communicate with employees, managers, subs, HR, and all other team members * Schedule all materials, people, equipment, etc. to complete the work on schedule * Prioritize safety above all else by complying with OSHA and environmental safety standards * Complete daily job site inspections and JHAs, equipment reports * Work independently and with fellow supervisors * Contribute knowledge and ideas to increase productivity * Continue learning and strengthening skills * Lead and mentor all employees to the best of your ability * Additional responsibilities as assigned Required Knowledge, Skills, and Abilities: * Good organization skills * High school diploma or GED (preferred) * 10-30 hour OSHA training (preferred) * 5+ years of supervisory background * Strong/effective communication skills and ability to develop client relationships * Ability to bring a crew with him * Clean driving record * Heavy Job Knowledge (preferred) Physical Requirements and Environmental Conditions: * Work is performed most frequently outdoors in weather conditions that vary from freezing temperatures to heat above 90 degrees, in wet and dry conditions. Work may be performed in confined spaces. * Some exposure to odors, gases, dust and dirt may occur. * The noise level in the work environment may range from moderate to loud. * Lifting and carrying 10 up to 60 pounds frequently is required. * Lifting up to 100 pounds occasionally. * Reaching and lifting overhead is frequent. * Standing, crawling, climbing, bending, twisting, pushing, pulling and reaching a majority of the time. * Work may include manual labor up to and including hand digging. * Some Saturday work is required. Sundays are rarely needed. Education and Certifications: High school diploma or GED (preferred) Salary from: Based on Experience Job Type: Full-time, Exempt Benefits (available after waiting period): * Paid Time Off (PTO) * Six Paid Holidays * Health Insurance * 401K with a discretionary match * $10,000 company-paid life insurance * Voluntary dental, vision, life, and Colonial supplemental insurance
    $54k-69k yearly est. 60d+ ago
  • Project Manager

    HEI Civil 4.3company rating

    Charlotte, NC job

    Haga clic aquí para ver Vacantes y Solicitar en Español Looking for an opportunity to make a lasting mark on future generations and the communities they call home? Search no further, HEI has been an unrivaled contracting leader for over 50 years, with operations in Colorado, Carolinas, and Texas. As a top heavy civil construction company, we are dedicated to transforming landscapes across these regions, and we want you to join our team. With a relentless focus on safety, people, quality, and production, we tackle diverse projects that range from roadways and bridges to water infrastructure and environmental restoration. Our team is comprised of highly skilled individuals, just like you, who are ready to put their best boot forward. Get ready to unearth your true potential and dig into the exciting world of HEI Civil! We are seeking a highly motivated and experienced Project Manager with experience in civil construction to join our team in our Charlotte, NC office. The Project Manager will work under the direction of the VP of Estimating and Project Management. The ideal candidate must be able to manage multiple projects at the same time. Responsibilities: * Managing cost/change control, including change order review, negotiation, recommendations, delay analysis, and ensuring tracking of all key project documents (including submittals, RFI's, change orders, invoices and payments, lien releases, etc. are being enforced). * Create and maintain weekly schedules to ensure Budget Management and Tracking. * Coordinating with Superintendents regarding schedules, labor, equipment, materials, subcontractors, suppliers, etc. * Perform take-offs and estimate bid development. * Work with Heavy Jobs and Heavy Bid. * Review costs daily. * Review quality daily - quantities, pictures. * Inform General Superintendents and Field Operations Managers of significant budget. busts and quality issues. * Control Extra Work Orders. * Write and have signed all EWOs before work is started. * Print and have all Recaps signed daily. * Document Control. * Plan revisions / pricing / distribution GS, FS, As-built Table. * File electronic copies of all Project Documentation procured by FS listed above. * Procure and file electronic copies of ROW / Street Cut / Fire Line / Domestic Service / Permits / etc. * Address project issues. * Schedule related. * Cost related. * Quality related. * Project management. * Review percent complete on phase codes with FS. * Invoice approval /Tracking. * Projections of each project on a weekly basis with FS/GS buy-in. * Conduct weekly key project update meetings or every morning recap meetings. * Control extra work orders. * Review quality of HJ input daily - pictures, quantities, notes. * Inform the General Superintendent and Field Operation Manager of significant budget busts or quality issues. * Attend and facilitate project-related meetings with all project stakeholders. Knowledge, Skills, and Abilities: * 5+ years of experience with Civil and/or Site Development Construction. * Experience with underground utilities, earthwork, roadway reconstruction, and civil construction required. * Computer skills in Microsoft Office, Microsoft Project, and HCSS. * Superior customer service skills required. * Must be able to effectively communicate and manage subcontractors. Education and Experience: * Education: High school diploma or GED (Bachelors Preferred). * Experience: 5+ years of experience with Civil and/or Site Development Construction. Physical Requirements and Environmental Conditions: * Prolonged periods of sitting. * Must be able to lift and carry up to 50 pounds * Office-based work with varying temperatures. * Occasional travel to jobsites with fluctuations in weather. Job Type: Exempt, Full-time Salary: Based on Experience Benefits (available after waiting period): * Paid Time Off (PTO) * Six Paid Holidays * Health Insurance * 401K with a discretionary match * $10,000 company-paid life insurance * Voluntary dental, vision, life, and Colonial supplemental insurance
    $83k-112k yearly est. 60d+ ago
  • Mid-shift & PM-shift Fulltime Bell Attendant - Kimpton Tryon Park Hotel

    Kimpton Hotels & Restaurants 4.4company rating

    Charlotte, NC job

    **Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** Provide a positive first and last impression to guests as they arrive and leave the hotel. When servicing guests, you're professional, and friendly. Assist with luggage and packages upon arrival and departure and arrange transportation when necessary. **Some of your responsibilities include:** + Get assignments, keys, and special guest requests from your supervisor at the beginning of your shift. + Greet guests and take luggage to guestrooms promptly when checking in and upon checking out, check and secure guests' luggage until departure. + Hail taxicabs and answer inquiries, carry luggage to the curb to meet transportation. + Provide the guest(s) with information about their stay, the hotel, and answer questions. + When the concierge is not available, book tours and assist with general information inquiries. + Keep bell closet clean and neat, polish and clean bell carts daily, keep lobby area and public areas clean and tidy, deep clean other assigned areas. + Submit all found articles accompanied by a Lost & Found Report. + Assist valet when they are busy, cover for lunch breaks. Ensure that the "white zone" is kept free and clear for guest arrival and in the case of an emergency. + Deliver messages, packages, flowers, wine, and housekeeping items (hair dryers, ironing boards, irons, laundry/dry cleaning etc.) to guest rooms upon request. + Clean and set-up meeting room functions, direct guests to various meeting rooms. + Set-up and maintain complimentary hotel lobby functions including the morning coffee service and the nightly concierge events. + Turn in any keys to the proper department when your shift ends. **What You Bring** + High School Diploma is preferred. + 1 year of experience in customer service or similar role. + You've got a flexible schedule, able to work evenings, weekends, and holidays when needed. + Basic writing skills, professional communication skills. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . The hourly pay for this role is $13 plus tips. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. **Be Yourself. Lead Yourself. Make it Count.**
    $13 hourly 20d ago
  • Housekeeping Supervisor

    Kimpton Hotels 4.4company rating

    Charlotte, NC job

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do As the Housekeeping Supervisor, you'll be responsible for inspecting and maintaining the cleanliness and physical condition of the hotel guest rooms, meeting rooms, hallways, and public areas. You'll maintain a positive and friendly attitude with all guests and other employees to act as the communicator and liaison between guests and cleaners. Some of your responsibilities include: * Prepare inspection report with the status of all guest rooms at the beginning of the shift. This includes all guest requests, out of order rooms, and show rooms for the day. * Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the correct working condition of room equipment. * Report any substandard conditions or damage of the guest room to the Housekeeping department. * Evaluate room cleaners on their job performance according to the hotel standards. When necessary, take appropriate action (retraining, etc.) to ensure they are performing at a high quality level. * Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status discrepancies. * The Front Desk will give you all room moves, late check-outs, and additional guest requests for appropriate follow-up action. * Answer the department telephone using friendly telephone etiquette. * You'll help guests with special requests, information, and status of Lost & Found items. * Check the hotel's PMS computer for information concerning room status and to enter updated room status. * Collect, log, and secure all lost and found items in a locked cabinet, room cleaners' assignment sheets, secure floor keys and office, lock office door. * Confirm the work schedule for the following day with room cleaners. * Complete a written report of all room statuses for the Front Desk. * File all daily reports in the file cabinet. What You Bring * High School Diploma is preferred. * 1 year of experience in customer service or similar role. * Housekeeping supervisory or related job experience is preferred. * Flexible schedule, able to work mornings, nights, holidays and weekends when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. The hourly rate for this role is $18.50. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Be Yourself. Lead Yourself. Make it Count.
    $18.5 hourly 31d ago
  • House Attendant

    Kimpton Hotels 4.4company rating

    Charlotte, NC job

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way. Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: * Ensure that the lobby, hallways, public areas, including the sidewalk, brass awning poles, signage, entrance, and alley are kept clean. * Clean and set-up meeting room functions according to the function sheets. * Deep cleaning of areas including the shampooing of rooms and public spaces as assigned. * Set up and maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events. * Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk. * Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift. * Check and replenish your supplies and cleaning tools. * Quickly respond to guest requests in a friendly manner. * Return lost items with proper documentation to the Housekeeping Department. * We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post at times, as we all do. What You Bring * High School Diploma is preferred. * 1 year of experience in customer service or similar position. * Previous housekeeping experience is a plus. * Passion for customer service and good verbal communication skills, basic writing skills. * Flexible schedule, able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. The hourly pay for this role is $17.00 We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Be Yourself. Lead Yourself. Make it Count.
    $17 hourly 19d ago
  • Maintenance Technician

    Sage Hospitality 3.9company rating

    Charlotte, NC job

    Why us? At Sage Hotel Management, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative, and flexible operators driven to anticipate needs and exceed expectations. Sage's vision is to be recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” The ideal candidate should champion this culture in every touchpoint of our business from our associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence. Join us today! Job Overview Carry a portable radio, staying in constant communication with the central base station, respond to all engineering service calls, giving priority to guest requests, and maintain hotel equipment in an efficient, safe, accident-free manner. Perform all essential functions of Maintenance Technician 1 plus special skills in a particular trade: plumbing, electrical, carpentry, HVAC in an efficient, safe, accident-free manner. Responsibilities Perform maintenance and repairs in specialized areas such as plumbing, electrical, carpentry, HVAC. Perform all essential functions of a Maintenance Technician 1. Respond to and handle guest requests in a courteous, efficient, safe manner. Perform preventive maintenance and necessary repairs and all hotel equipment, including kitchen, laundry, boiler, plumbing, pool, HVAC, electrical and guest rooms. Monitor and maintain all engineering functions when full engineering staff is not available (i.e. weekends and evenings). Respond to all emergency situations including fire alarms, bomb threats, disasters and power failures; notify the appropriate authorities. Make rounds of the hotel property to ensure everything is in working order. Clean and maintain all equipment and work areas. Complete maintenance requests, take equipment and meter readings and maintain log to notify the next shift. Document all parts used and parts needed to be purchased. Handle elevator breakdowns. Maintain proper records of the Rooms Preventive Maintenance Program and the Request Program. Complete work order request forms on a daily and timely basis. Report any unsafe conditions to leadership. Qualifications Education/Formal Training High school diploma, plus two years or its equivalent in trade school or training in building maintenance/construction Experience Minimum 1+ years experience in mechanical, electrical, HVAC, plumbing, carpentry or building maintenance. Hotel experience a plus. Knowledge/Skills Must have basic working knowledge in the following areas: general plumbing, refrigeration, air conditioning, electrical systems, boilers, bathroom fixtures, and tiling painting -prep to finish basic carpentry groundskeeping. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to read written communiques, LED read-outs, meters, and computer screens. Must be able to pull levers and rotate knobs, work with arms raised above head and to handle and assemble small parts using basic hand and power tools. Must be able to understand and follow verbal/written instructions, communicate both verbally and in writing, utilize analytical thought processes, understand verbal/written technical and mechanical instruction, and be highly organized. Must be able to communicate effectively and courteously with employees, guests and contractors in writing, via telephone and in person. Must be able to lift 75lbs. throughout an 8-hour shift. Must be able to crawl into and through small spaces, climb ladders, support and carry loads of 75lbs. May be required to drive. Environment Indoor exposure to both stable and extreme variance of hot and cold temperatures. Outside exposure to all weather elements and extreme fluctuations of temperature. Prolonged standing, walking, bending, reaching, and heavy lifting.
    $35k-45k yearly est. Auto-Apply 8d ago
  • Executive Chef

    Sonesta International Hotels 4.6company rating

    Charlotte, NC job

    We're Sonesta International Hotels. The 8th largest hotel company in the U.S.-and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Summary The Executive Chef sets the tone for Sonesta's Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. Sonesta managers are guest-focused (both internal and external), achievement-oriented leaders. The Executive Chef is responsible for all aspects of the culinary department, living up to our “Food is Art” principle. They develop, implement, and execute at the highest standards. The role's primary responsibly is to promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, meet and exceed productivity goals. Job Description Principle duties and responsibilities (Essential Functions) include: Operational/Functional: Provide the direction for all day-to-day operations of the Culinary department and ensure the quality and standards are meeting the expectations of the customers and employees. Write and test recipes. Create menus and food displays and provide guidelines for food presentation to kitchen staff. Review BEOs, make notes, develop and assign production and preparation tasks accordingly. Ensure that supplies are ordered, received, and properly stored. Maintain an inventory of supplies and kitchen equipment. Work with the Catering department to develop special menus for functions and meet with meeting planners as requested. Meet with guests to seek feedback and ensure food production meet and exceed guest expectations. Respond to guest complaints and ensure proper follow-up is completed. Ensure all Sonesta safety and sanitation standards are adhered to. Maintain high standards of personal appearance and grooming. Strategy and Planning: Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands. Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores. Conduct regular inventory of food items and equipment. Financial Management: Manage department expenses and ensure food cost is reviewed daily. Monitor payroll, approve timesheets, and process payroll at the end of the pay period. Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within the Culinary department. Manage staffing levels to ensure that guest service, operational needs and financial objectives are met. Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel. Managing your Team: Attract, hire, retain, and motivate your team to uphold company standards and practices. Ensure employees receive proper training applicable to their position and career aspirations in accordance with company policy and/or local laws. Provide constructive and consistent feedback and recommend disciplinary action when appropriate. Conduct pre-shift meetings with staff and review all information pertinent to the day's business. Monitor, measure, and recognize performance of employees. Conduct the annual performance evaluations. Coach team by providing specific feedback to improve knowledge, skills and performance. Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner. Leading with Passion: Utilize and collaborate with resources across different departments and corporate office. Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture. Focus on the mission and well-being of the departments, hotel and company. Lead by example and operate with integrity and respect. Inspire your team to embrace and demonstrate Sonesta's core values and the guest service standards. Work Environment Must be able work in a fast-paced environment. Majority of work takes place indoors. Must be able to tolerate extreme temperatures - i.e. freezers, loading dock. Physical Demands Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently. Must be able to push and pull equipment weighing up to 250 lbs. Frequent bending, kneeling and reaching. Ability to stand during entire shift. Expected Hours of Work Must be flexible to work variable days of the week to include weekends and holidays. Must be flexible to work variable shifts (days, nights, overnights). Ten to twelve hour shifts sometimes required. Qualifications and Skills A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency. Must be able to work with all products and food ingredients used in the kitchen. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Extensive knowledge of hotel and hospitality industry. Proficient with Microsoft Word, Excel and PowerPoint. Education and Experience High school graduate, some college or equivalent. A 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major preferred. Must have a minimum of 6 years' experience in the culinary, food and beverage, or related professional area. Experience in a hotel or a hospitality-related field preferred. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
    $47k-66k yearly est. Auto-Apply 7d ago
  • Director of Sales and Marketing

    Sonesta International Hotels 4.6company rating

    Charlotte, NC job

    We're Sonesta International Hotels. The 8th largest hotel company in the U.S.-and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Summary The Director of Sales (DOS) develops and implements sales strategy of the hotel to ensure that occupancy, average daily rate and market share goals are achieved. The DOS will work directly with the Executive Team to identify specific strategies and tactics to drive revenue according to the hotel's seasonal demand. The DOS will work with Sonesta's Marketing, Revenue Management, and Sales teams to leverage national brand strategies at the local level. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Develop and maintain relationships with key clients in order to produce extended stay room sales by regularly selling hotel rooms through direct client contact at their place of business. Develop new accounts, maintain existing accounts, and implement sales strategies to achieve revenue goals and maximize profits for the hotel while maintaining guest satisfaction. Create room allocation and pricing strategies for all Local Negotiated Accounts, collaborate with the General Manager and Regional Revenue Manager for counsel as needed. Achieve budgeted revenues and personal/team sales goals, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget, the hotel sales and marketing plan, and other assigned financial plans which support the overall objectives of the hotel. Produce regular reports and sales forecasts. Work as part of the senior leadership team of the hotel to positively impact the effectiveness of the operation of the hotel. If managing other Sales employees, hiring and evaluating the appropriate sales people for the hotel, directing the day-to-day activities of the team, planning, organizing and assigning work, developing and communicating strategies and goals. Create, train, and motivate those responsible for developing new accounts, maintaining existing accounts, and implementing sales strategies to achieve revenue goals and maximize profits for the hotel, while maintaining guest satisfaction. Advise staff of formal policies and procedures. Manage all human resources-related actions in accordance with Company rules and policies. Independently create and implement hotel-level tactical sales plans that drive measurable incremental occupancy, increase average rates, and increase business volume during off-peak periods. Monitor sales activities and performance to ensure actual sales exceed the established revenue plan. Analyze current/potential market and sales trends. Coordinate all activities to maintain and increase revenue and market share through added business volume and increased rates. Coordinate with other hotel-level departments to facilitate services agreed upon by the Sales Office and prospective clients. Develop and maintain positive relationships with officials and representatives of local community groups. In coordination with General Manager, serve as hotel representative for media related inquiries and refer sensitive matters to the Corporate Communications as necessary. Prepare Weekly/Monthly reporting on account, individual, segment, and tier production. Act as “Manager on duty” as required. Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads. Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: Bachelor's degree in Hotel Administration, Business Administration or related field preferred. Three years of previous hotel sales experience strongly preferred. Previous background from the extended stay industry preferred. Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances. Ability to prioritize and organize work assignments. Problem solving, reasoning, motivating, organizational and training abilities. Experience with Microsoft Office, Opera and Automated Sales Systems preferred. Ability to travel including some overnight travel is required. Valid driver's license required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 25 pounds. Frequently handling objects and equipment. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
    $64k-89k yearly est. Auto-Apply 7d ago
  • Housekeeper

    Concord Hospitality Brand 4.3company rating

    Charlotte, NC job

    We are hiring Housekeepers! Are you ready to begin your journey with a company that believes in and supports career advancement opportunities for its associates? If so, we may have the perfect position for you! Responsibilities: • Clean and service assigned guest rooms in a timely and organized manner, following procedures and hotel standards. • Keep an organized linen cart that is neat, well stocked, and orderly. • Report any areas within guest rooms that need attention, such as fixtures, door locks, televisions, or HVAC systems. • Maintain security of equipment, keys, and supplies issued to you. • Report lost and found articles to your supervisor. • Respond to guest requests in a friendly and timely manner. Qualifications: • Prior housekeeping or hospitality experience preferred. • Strong attention to detail and organizational skills. • Ability to work independently and as part of a team. • Physical ability to perform cleaning tasks and lift/carry supplies or equipment. • Flexibility to work varied shifts, including weekends and holidays. • Commitment to safety, sanitation, and guest service standards. Benefits (Full-Time Associates Only): • Competitive wages • Medical, dental, and vision insurance • Life insurance and short/long-term disability options • 401(k) program with company match • Tuition assistance • Discounted room rates at Concord-managed hotels • Training, development, and career advancement opportunities Why Join Concord? Concord Hospitality has a great work culture, and our associates are our greatest assets. We invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer: “We Are Concord!” We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
    $19k-24k yearly est. 16d ago
  • Lounge Bartender (Part Time)

    Concord Hospitality 4.3company rating

    Charlotte, NC job

    Responsibilities: * Set up bar. * Break down bar, lock up liquor, and store fruit and juices properly. * Accept drink orders from guests/servers in proper calling order. * Make cocktails in accordance Beverage Standards using standard jigger. * Follow all check handling procedures, including all credit card policies and procedures. No cash tabs. * Complete all opening and closing duties as listed on the checklist. * Check and replace glassware where needed. * Stock and replenish ice at all ice stations. * Clean floors in area of responsibility at the end of each shift. * Empty and steam-clean trashcans at the end of each shift or as necessary. * Be responsible for the inventory of the soda and juices and their rotation of stock. * Stock and replenish beer in bottles and kegs when necessary. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America --- "We Are Concord!" We support diversity and inclusion through our mission to be a "Great Place to Work for All." Pay Rate: $11.00 - $12.00 plus tips
    $11-12 hourly 10d ago
  • Preventative Maintenance (Overnight)

    Concord Hospitality Brand 4.3company rating

    Charlotte, NC job

    Perform scheduled preventative maintenance in guest rooms, meeting rooms, and/or public spaces as required. Maintain, repair, and clean all guest rooms, meeting rooms, and/or public spaces in accordance with the property room preventative maintenance procedures and standard guidelines. Follow all company safety and security policies and procedures; complete safety training and certifications. RESPONSIBILITIES: Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Use proper equipment, wear appropriate personal protective clothing, and employ correct lifting procedures, as necessary, to avoid injury. Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Complete appropriate safety training and certifications to perform work tasks. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Protect the privacy and security of guests and coworkers. Follow company and department policies and procedures. Maintain confidentiality of proprietary materials and information. Protect company tools, equipment, machines, and other assets in accordance with company policies and procedures. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Address guests' service needs in a professional, positive, and timely manner. Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Comply with quality assurance expectations and standards. Perform physical tasks such as reaching over head or below the knees, including bending, twisting, pulling and stooping. Must be able to move, lift, pull, carry, or push objects weighing less than or equal to 50 pounds without assistance. Perform preventative maintenance on hotel equipment as required and miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls. Perform scheduled preventative maintenance in guest rooms, meeting rooms, and/or public spaces as required, including flipping mattresses, vacuuming behind and underneath furniture, deep cleaning carpet, touch-up painting, dusting, cleaning bathrooms, ensure that all appliances are present in the room and in working order, cleaning and replacing light fixtures, and inspecting grout/caulking. Maintain, repair, and clean all guest rooms, meeting rooms, and/or public spaces in accordance with the property room preventative maintenance procedures and standard guidelines. Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor. Perform other reasonable job duties as requested by manager. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. This role is an overnight position. Pay Range: $20.00 - $21.00 per hour
    $20-21 hourly 28d ago
  • Guest Service Agent

    Kimpton Hotels & Restaurants 4.4company rating

    Charlotte, NC job

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Review arrivals noting special requests, blocking rooms as needed. Check in and out hotel guests in a confident, professional and friendly manner. Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. Follow established key control policy. Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost & found report. Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. Verify credit limit report. Monitor room availability throughout the day. Review daily the selling status of the hotel using yield management system. Attend department meeting once a month. Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet. What You Bring High school diploma or general education degree (GED) required. Previous experience in a Front Desk or customer-facing role is preferred. Knowledgeable of immediate area, services, attractions, and events. Flexible schedule, able to work evenings, weekends and holidays. Work well under pressure, dealing with many arrivals and departures within a short period of time. Familiar with hotel systems and operations, and the ability to enter in information accurately. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. The hourly pay for this role is $18.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Be Yourself. Lead Yourself. Make it Count.
    $18 hourly 15h ago
  • Security Officer Full Time - Kimpton Tryon Park Hotel

    Kimpton Hotels & Restaurants 4.4company rating

    Charlotte, NC job

    **Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** As a Security Officer your primary responsibility is to build a safe and secure environment for all employees and guests. Providing safety education, enforcing company standards and promoting the highest level of profit protection. **Some of your responsibilities include:** + Patrol all areas of the property, and lock/unlock property entrances as required. + Assist guests with room access; ADA access; safe lockouts, etc. + Conduct daily physical hazard inspections, and monitor Closed Circuit Televisions, perimeter alarm system, duress (Area of Refuge) alarms, and fire life safety systems. + Respond to accidents and contact EMS or coordinate first aid/CPR as required. + Assist guests and employees during emergency situations. + Notify appropriate individuals in the event of accidents, attacks or other incidents. + Diffuse guest and/or employee disturbances. + Complete incident reports to document all Security/Loss Prevention related incidents. + Complete a Loss Prevention shift summary/daily activity report. + Maintain confidentiality and release information only to authorized individuals. + Conduct investigations and gather evidence. Conduct interviews with relevant parties. + Complete safety training and certifications. + Ensure uniform and personal appearance are clean and professional. + Speak with others using clear and professional language. + Develop and maintain positive working relationships with others, supporting departments to reach common goals (we're all family here!) + Follow quality assurance expectations and standards. **What You Bring** + Prior experience in Security Officer position or similar preferred. + Ability to create and maintain an uplifting, welcoming, and safe environment! + Flexible schedule, able to work evenings, weekends and holidays. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . The hourly pay for this role is $18.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. **Be Yourself. Lead Yourself. Make it Count.**
    $18 hourly 20d ago
  • Barista/ Breakfast Server (Part Time)

    Concord Hospitality Brand 4.3company rating

    Charlotte, NC job

    We are hiring a part-time barista/ breakfast server! We are looking for people that have a passion to serve others! Working at our restaurant means you are many times the first or last greeting our guest receives in the day! Your friendly smile and cheerful customer service attitude sets the tone for our guests to enjoy what the day brings to them. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Responsibilities: • Maintains a calm demeanor during periods of high volume or unusual events • Make decisions and solve problems in the interest of 100% guest satisfaction • Carefully monitors the operation of the F&B outlet and assists the manager in identifying and solving present and potential guest problems • Maintains a clean and organized workspace • Maintains regular and punctual attendance • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation • Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America --- “We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All." Pay Range: $ 10.00 - $11.00 plus tips
    $10-11 hourly 28d ago
  • Resident Front Desk Supervisor

    Concord Hospitality 4.3company rating

    Charlotte, NC job

    As a Resident Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles. Responsibilities * Provide the highest quality of service to guests at all times * Check guests in and out efficiently and in a friendly manner * Handle guest mail and messages with professionalism and accuracy * Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies * Take reservations and manage room blocks and special requests * Answer switchboard calls following proper telephone etiquette standards * Monitor room availability and assist AGM/GM with yield management and restrictions * Handle guest safe deposits per established procedures * Keep the lobby and desk area clean and presentable * Maintain thorough knowledge of emergency and security procedures ATTENTION: This is a second shift onsite position with overnight on call responsibilities. Candidates unable to meet these requirements need not apply. Qualifications * High school diploma or equivalent required; hospitality or supervisory experience preferred * Strong leadership and team management skills * Excellent communication and interpersonal abilities * Ability to multitask and remain professional in a fast-paced environment * Detail-oriented with strong organizational skills * Flexibility to work varied shifts, including evenings, weekends, and holidays * Commitment to delivering outstanding guest service Benefits (Full-Time Associates Only) * Competitive wages * Medical, dental, and vision insurance * Life insurance and short/long-term disability options * 401(k) program with company match * Tuition assistance * Discounted room rates at Concord-managed hotels * Training, development, and career advancement opportunities Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity. We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates proudly cheer: "We Are Concord!" We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
    $25k-34k yearly est. 16d ago

Learn more about Hersha Hospitality jobs

Most common locations at Hersha Hospitality