Front Office Manager jobs at Hersha Hospitality - 45 jobs

The IHG Manager in Training (MIT) program is designed for recent college graduates to fast-track your hospitality management career. MITs will initially experience a comprehensive rotation across multiple disciplines within the hotel and/or restaurant operation, and land in a role leading and supervising a team in a set department based on the experiences available at participating properties. Successful MITs will learn and embody the IHG culture and the culture of their respective hotel brand, develop and take their leadership skills to the next level, and should complete their program ready to step into a management position at similar property. MITs who achieve this may have the opportunity to be placed into a full-time leadership role, based on availability at the completion of their 12-month program. MITs should expect to work a varied schedule to meet business needs which may include evenings, weekends and/or holidays. Program Length: + 12 months (may be extended) The Experience: + 3 - 4 month departmental rotation + 8 - 9 months in an operations leadership role + Regular community connects with MIT cohort + Monthly MIT cohort seminars with key senior leaders + Mentorship + networking opportunities Compensation and Benefits: + **Compensation for this role ranges from $55,000 to $68,000 annually.** *Please note that the position is paid hourly, and the exact rate will vary depending on the location. + Access to medical, dental and vision benefits + Retirement savings plan with company matching + Employee travel discounts + benefits 2026 - 2027 Program Locations + Los Angeles, CA + Santa Monica, CA + Santa Barbara, CA + Philadelphia, PA + Grand Cayman **Essential Duties and Responsibilities:** Program Participation & Learning + Complete structured rotations across multiple departments including front office, housekeeping, food & beverage, sales, and other operations + Participate in formal training sessions, workshops, and professional development activities + Shadow experienced managers to observe leadership techniques and decision-making processes + Complete any assigned projects and assessments throughout the program duration Operational Support + Assist department managers with daily operations and special initiatives + Support guest services initiatives and maintain high customer satisfaction standards + Help implement or maintain any operational procedures and quality standards + Participate in staff meetings, briefings, and planning sessions Leadership Development + Gradually assume supervisory responsibilities under management guidance + Lead small teams or projects as assigned during the program + Develop conflict resolution and problem-solving skills through real-world scenarios + Practice coaching and mentoring techniques with team members Administrative & Analytical Tasks + Assist with budget planning, cost control, and financial reporting activities + Support inventory management and procurement processes as needed + Participate in performance evaluation processes and staff development initiatives **Program Qualification + Experience:** + Applicants must be a recent graduate within the last year; applicants must have earned Bachelor's Degree or higher in Hospitality Management, Business Administration, or in a related field. A minimum cumulative GPA of 3.0 is required. + At least 1 -2 years of demonstrated leadership experience through applicable hospitality roles, student-led organizations, community service or a high-end customer service role. + Strong interpersonal and communications skills. + Organized; a self-starter. + Ability to work under pressure, meet deadlines, and function within a dynamic and challenging environment. + Must be technologically proficient and able to quickly adapt to various internal POS systems and other operational platforms. **Qualifications Requirements:** To achieve success in this role, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Education and/or Experience** : At least 1 - 2 years of demonstrated leadership experience either professionally or within a student-led organization. Applicants must be a recent graduate within the last year; applicants must have earned Bachelor's Degree or higher in Hospitality Management, Business Administration, or in a related field. A minimum cumulative GPA of 3.0 is required. **Language Skills** : Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. **Reasoning Ability** : Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, report, or schedule form. **Physical Demands** : While performing the duties of this job, the employee is constantly required to collate/file, use a keyboard, dial, sit, see, hear, write, and speak. The employee is frequently required to handle (hold, grasp, turn, or otherwise work with hand or hands), finger (picking, pinching, fine manipulation), and walk. The employee is occasionally required to climb stairs, reach, and stand. The employee is moderately required to bend, crouch, kneel, squat, climb ladders, balance, and twist, stretch, push, and pull. The employee is frequently required to lift and/or move up to 10lbs, occasionally lift and/or move up to 25lbs, and minimally lift and/or move up to 50lbs. **Mental Demands** : While performing the duties of this job, the employee is constantly required to produce detailed work, use reasoning skills, verbal and written communication, have customer contact, handle multiple concurrent tasks and constant interruptions. The employee may be required to give presentations and occasionally required to use math skills. **Work Environment** : While performing the duties of this job, the employee may be moderately exposed to noise and may be occasionally required to use tools/equipment. _Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands._

At the Kimpton Vero Beach Hotel & Spa we offer a slice of historical Vero Beach, with a boutique flair that sets us apart. Nestled between the vast Atlantic Ocean, and more shops than your sister could dream of, we've created the perfect home away from home. Our Front Office is looking to add eager, driven professionals to our well-rounded team. A passion for hospitality comes naturally to some, and we offer a unique opportunity to grow from within. Our mission is to be the best loved Hotel & Restaurant Company so regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees. Job Description What you get to do: The Front Office Supervisor is responsible for providing quality guest service within the guidelines specified by the hotel management. Oversees all Front Office operations, (Front Desk, PBX, Concierge, Bell, Door, and Valet Services). Sets and maintain high level of guest service. Providing support for the line staff. Properly deleting or adding any transactions that will assist in the balancing of al revenues. Monitor and maintain property interfaces. Training of all employees working the any shift. Coaching, counseling, and disciplining all the front office shift employees. Provide prompt and courteous service to all guests, encouraging the guest to return again which will generate repeat business. To assist guests upon check-in and to provide prompt and courteous service through out their stay. All functions are carried out to maintain an environment of teamwork. The essential hospitality standards must be used all times when addressing guests and employees; eye contact, smile, speak first, engage in polite conversation, speak last, and use the guest surname.This position's basic schedule is five shifts per week, anywhere from 6:00AM to 12:00 midnight. It is quite possible that an early arrival or a late departure may be needed to assist Front Office and Hotel operations. Coverage of Night Audit shifts may be required. If business dictates, the schedule will be modified to allow the best possible coverage. Your day-to-day: Meet the desk agents to get any pertinent information Review Front Desk logbook for any other information or incidents. Review all arrivals noting any special requests or challenges Review all departures to ensure billing is correct Assess whether any guest relocation will be necessary. Make sure all shifts are covered as scheduled, cover as necessary. Follow established key control policy. Ensure proper credit policies are followed. Ensure the proper completion of the desk agents AM/PM checklist. Handle guest situations as they arise in a calm professional manner. Assist guests with services and requests. Knowledgeable of Fire and Emergency Procedures. Be an expert at all employee duties to ensure you are "leading by example" in all that you do. Performs all other duties as directed by immediate supervisors. Complete other departmental duties as they become necessary. Professional contact via telephone with all other hotel departments such as, Reservations, Sales, Housekeeping, Bell Staff, valet, Engineering, etc...is crucial to ensure that hotel services are coordinated to provide the best in guest and employee satisfaction. Be visible at all times to our guests and staff. Supervisory Responsibilities: Oversee and supervise all duties performed by all Front Office employees. Coach, Counsel & Discipline employees when necessary, using proper documentation and proper techniques. Ensure that all Front Office employees complete their essential duties before their departure. Ensure that all Front Office employees are posted at their stations at posted time. Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found. Assist with any scheduled shift problems on the Night audit shifts. Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees. Accountable for meeting or exceeding levels of service required by the Mystery Shopper Survey. Monitor and maintain proper Front Office operational supplies. Accountable for meeting or coming in under payroll and expense budgets. Accountable for maintaining and monitoring that all employees follow proper cash handling procedures. The ability to ensure the proper image is being maintained by all team members with respect to grooming and uniform standards. The ability to make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs. Ensure proper inventory controls, working with Sales and Reservations to ensure maximum selling potential and house balance. Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc. Maintain cleanliness and organization of back office, front desk, and front desk closet. (Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands). Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Prior experience required. Depending on the role degree may be required. LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. Additional Information All your information will be kept confidential according to EEO guidelines.

At the Kimpton Vero Beach Hotel & Spa we offer a slice of historical Vero Beach, with a boutique flair that sets us apart. Nestled between the vast Atlantic Ocean, and more shops than your sister could dream of, we've created the perfect home away from home. Our Front Office is looking to add eager, driven professionals to our well-rounded team. A passion for hospitality comes naturally to some, and we offer a unique opportunity to grow from within. Our mission is to be the best loved Hotel & Restaurant Company so regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees. Job Description What you get to do: The Front Office Supervisor is responsible for providing quality guest service within the guidelines specified by the hotel management. Oversees all Front Office operations, (Front Desk, PBX, Concierge, Bell, Door, and Valet Services). Sets and maintain high level of guest service. Providing support for the line staff. Properly deleting or adding any transactions that will assist in the balancing of al revenues. Monitor and maintain property interfaces. Training of all employees working the any shift. Coaching, counseling, and disciplining all the front office shift employees. Provide prompt and courteous service to all guests, encouraging the guest to return again which will generate repeat business. To assist guests upon check-in and to provide prompt and courteous service through out their stay. All functions are carried out to maintain an environment of teamwork. The essential hospitality standards must be used all times when addressing guests and employees; eye contact, smile, speak first, engage in polite conversation, speak last, and use the guest surname.This position's basic schedule is five shifts per week, anywhere from 6:00AM to 12:00 midnight. It is quite possible that an early arrival or a late departure may be needed to assist Front Office and Hotel operations. Coverage of Night Audit shifts may be required. If business dictates, the schedule will be modified to allow the best possible coverage. Your day-to-day: Meet the desk agents to get any pertinent information Review Front Desk logbook for any other information or incidents. Review all arrivals noting any special requests or challenges Review all departures to ensure billing is correct Assess whether any guest relocation will be necessary. Make sure all shifts are covered as scheduled, cover as necessary. Follow established key control policy. Ensure proper credit policies are followed. Ensure the proper completion of the desk agents AM/PM checklist. Handle guest situations as they arise in a calm professional manner. Assist guests with services and requests. Knowledgeable of Fire and Emergency Procedures. Be an expert at all employee duties to ensure you are "leading by example" in all that you do. Performs all other duties as directed by immediate supervisors. Complete other departmental duties as they become necessary. Professional contact via telephone with all other hotel departments such as, Reservations, Sales, Housekeeping, Bell Staff, valet, Engineering, etc...is crucial to ensure that hotel services are coordinated to provide the best in guest and employee satisfaction. Be visible at all times to our guests and staff. Supervisory Responsibilities: Oversee and supervise all duties performed by all Front Office employees. Coach, Counsel & Discipline employees when necessary, using proper documentation and proper techniques. Ensure that all Front Office employees complete their essential duties before their departure. Ensure that all Front Office employees are posted at their stations at posted time. Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found. Assist with any scheduled shift problems on the Night audit shifts. Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees. Accountable for meeting or exceeding levels of service required by the Mystery Shopper Survey. Monitor and maintain proper Front Office operational supplies. Accountable for meeting or coming in under payroll and expense budgets. Accountable for maintaining and monitoring that all employees follow proper cash handling procedures. The ability to ensure the proper image is being maintained by all team members with respect to grooming and uniform standards. The ability to make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs. Ensure proper inventory controls, working with Sales and Reservations to ensure maximum selling potential and house balance. Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc. Maintain cleanliness and organization of back office, front desk, and front desk closet. (Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands). Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Prior experience required. Depending on the role degree may be required. LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. Additional Information All your information will be kept confidential according to EEO guidelines.

The Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow. Responsibilities: • Maintains guest service as the driving philosophy of the hotel. • Is committed to making every guest satisfied. • Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards. • Develops added value customer service programs. • Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance. • Acts as manager on duty for hotel and manages front desk operations. • Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems. • Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force. • Ensures all hotel employees know hotel objectives. • Ensures personnel files are accurate and comply with both local and federal laws and regulations. • Administers personnel policies fairly and consistently. • Resolves employee grievances in a fair and timely manner. • Helps develop management talent by acting as a mentor for direct reports. • Monitors and maintains acceptable turnover levels. • Knows local health and safety codes and regulations that apply to the hotel. • Understands and follows policies and procedures for the hotel's key control system and ensures others follow them. • Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities. • Has acceptable property quality audits. • Periodically inspect rooms, building exterior, parking lot, etc. Benefits We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

The Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow. Responsibilities: * Maintains guest service as the driving philosophy of the hotel. * Is committed to making every guest satisfied. * Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards. * Develops added value customer service programs. * Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance. * Acts as manager on duty for hotel and manages front desk operations. * Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems. * Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force. * Ensures all hotel employees know hotel objectives. * Ensures personnel files are accurate and comply with both local and federal laws and regulations. * Administers personnel policies fairly and consistently. * Resolves employee grievances in a fair and timely manner. * Helps develop management talent by acting as a mentor for direct reports. * Monitors and maintains acceptable turnover levels. * Knows local health and safety codes and regulations that apply to the hotel. * Understands and follows policies and procedures for the hotel's key control system and ensures others follow them. * Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities. * Has acceptable property quality audits. * Periodically inspect rooms, building exterior, parking lot, etc. Benefits We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Concord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service. As a Concord Leader you will be responsible to: · Inspire greatness in your team. · Encourage and support team members to reach their full potential. · Create a work environment that is a Great Place to Work for all. · Lead with integrity, transparency, respect, and professionalism. · Care for your team and their families. Key Responsibilities: • Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied • Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance • Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use • Act as Manager on Duty, supporting hotel-wide operations when required • Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists • Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams • Produce accurate financial reports in a timely manner • Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts • Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures • Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards • Mentor and develop management talent within the front office team Qualifications: • Proven leadership experience in hotel front office or guest services management • Strong customer service philosophy and ability to foster a guest-first culture • Knowledge of revenue management, financial reporting, and hotel operations • Excellent communication, training, and problem-solving skills • Familiarity with HR best practices and compliance standards Benefits Competitive wages Medical, dental, and vision insurance Life insurance and short/long-term disability options 401(k) with company match Tuition assistance Discounted room rates at Concord-managed hotels Training, development, and career advancement opportunities Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer: “We Are Concord!” We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Concord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service. As a Concord Leader you will be responsible to: * Inspire greatness in your team. * Encourage and support team members to reach their full potential. * Create a work environment that is a Great Place to Work for all. * Lead with integrity, transparency, respect, and professionalism. * Care for your team and their families. Key Responsibilities: * Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied * Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance * Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use * Act as Manager on Duty, supporting hotel-wide operations when required * Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists * Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams * Produce accurate financial reports in a timely manner * Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts * Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures * Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards * Mentor and develop management talent within the front office team Qualifications: * Proven leadership experience in hotel front office or guest services management * Strong customer service philosophy and ability to foster a guest-first culture * Knowledge of revenue management, financial reporting, and hotel operations * Excellent communication, training, and problem-solving skills * Familiarity with HR best practices and compliance standards Benefits * Competitive wages * Medical, dental, and vision insurance * Life insurance and short/long-term disability options * 401(k) with company match * Tuition assistance * Discounted room rates at Concord-managed hotels * Training, development, and career advancement opportunities Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity. Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer: "We Are Concord!" We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** For Kimpton, our point of differentiation is our cultural foundation, there's a reason we call it People + Culture - and it's not just for the irony of the acronym. The folks within Kimpton P+C do not manage humans as resources; they empower employees and champion our culture. You will be passionate about the employee journey and champion a work environment consistent with Kimpton's Best Place to Work initiatives. **Some of your responsibilities include:** + Develop, maintain and support a legitimate business partnership with the hotel & restaurant operations teams serving as an employee advocate, cultural ambassador, subject matter expert, innovator and consultant. + Assists the hiring managers in departmental recruitment and staffing including participating in local and University career fairs, maintenance of job postings within budget and staffing guidelines, preparation of salaried offer letter requests and salaried/hourly offer letters, new hire paperwork and onboarding. + Partner with hotel & restaurant management on mentorship, counseling and disciplinary matters. People + Culture also serves as a consultant on forward-thinking discipline and related investigatory responsibilities for employee issues. + Champion Employee Relations consistent with Kimpton's Best Place To Work and employee communication/recognition initiatives such as the Employee Opinion Survey, Employee luncheon, Surprise and Delight, GM Communications Meetings/Fireside Chats, Employee Action Committees, Housekeeping Appreciation Week, Employee of the Month/Manager of the Quarter, Kimpton Moments Recognition, Kimpton Professional Women's Group and partner with the hotel operations to increase awareness of Kimpton Cares Month, Diversity and Inclusion Month and our CSR partnerships. + Partner with General Managers and Department Heads to achieve excellence in employee satisfaction scores as measured through the annual Employee Opinion and Best Places to Work Surveys. + Lead Performance Management administration including 90-day and Performance reviews for hotel & restaurant employees and performance improvement plans as needed. + Regularly assess property-specific training needs and lead professional development including Kimpton University facilitation, ensuring maximum attendance at all KU courses, compliance and skills-based training courses. + Timely perform Exit and Stay interviews and look for trends. + Ensure consistent compliance to all Employment & Labor laws of the area. + Ensure I-9, EEOC, OSHA and workplace file compliance. Manage Workers' Compensation and Unemployment administration including effective case management of Workers' Compensation and Unemployment claims to minimize liability and expense exposure. Maintain compliance to Workers' Compensation reporting requirements, transitional duty and return-to-work goals for employees with active Workers' Compensation claims. + Actively and consistently participate in weekly hotel staff meetings, daily line up meetings, Executive Committee and/or departmental meetings, as needed or otherwise requested. + Provide onsite Human Resources support and visibility for your property by fostering an open door policy. + Actively partner with the Director of Engineering and General Managers by facilitating Safety Committee initiatives. + Additional projects and responsibilities may be designated by the General Manager(s)/Area Director of P+C. **What You Bring** + 2 years of HR experience preferably at a manager level in a hotel environment. + Bachelor's degree in HR, Hotel Management or related field preferred. + Strong computer skills to include: Word, Excel, and PowerPoint. + Expert organizational, task-management, leadership, creativity, verbal and written communication and presentation skills. + Comprehensive knowledge of all applicable federal, state and city employment and labor laws. + Naturally outgoing and friendly attitude with personal commitment and passion for service excellence in order to consistently deliver and demonstrate Kimpton service standards to our internal customers. + Ability to handle confidential information discreetly and protect employee privacy. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . **Be Yourself. Lead Yourself. Make it Count.**

Concord Hospitality is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences. As a Concord Leader you will be responsible to: · Inspire greatness in your team. · Encourage and support team members to reach their full potential. · Create a work environment that is a Great Place to Work for all. · Lead with integrity, transparency, respect, and professionalism. · Care for your team and their families. Key Responsibilities: • Support and train associates to deliver exceptional guest service and resolve concerns proactively • Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers • Assist with front office operations, revenue strategies, and inventory management • Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team • Ensure compliance with safety programs, emergency procedures, audits, and corporate policies • Assist in developing and managing departmental budgets and financial objectives • Partner with the Guest Service Manager to drive service culture and operational excellence Qualifications: • Previous hotel front office or guest services supervisory/management experience • Strong knowledge of guest service standards, recovery planning, and associate training • Ability to analyze guest satisfaction data and implement improvement strategies • Excellent communication, leadership, and organizational skills • Strong financial acumen and knowledge of budgeting/accounting procedures • Familiarity with HR compliance, safety programs, and hotel systems Benefits Competitive wages Medical, dental, and vision insurance Life insurance and short/long-term disability options 401(k) with company match Tuition assistance Discounted room rates at Concord-managed hotels Training, development, and career advancement opportunities Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly chee We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Responsible for providing quality guest service within the guidelines specified by hotel management. Assist in leading all Front Office operations by setting and maintaining a high level of guest service. Provide support for the line staff, scheduling, and training of Front Office employees. Some of your responsibilities include: Supervise all duties performed by the team. Create and post all employee schedules in a timely manner. Coach, counsel, and discipline employees when necessary, using correct documentation and techniques. Ensure that all employees are posted at their stations on time, and that they complete their essential duties before their departure. Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts). Train and monitor all service levels provided by employees to guests and other fellow employees. Meet or exceed levels of service required by the Mystery Shopper Survey. Maintain all operational supplies, make sure expenses and labor costs are meeting budgeted requirements. Ensure all employees follow cash and credit handling procedures. Accountable for the "guest ledger" and its proper daily maintenance. What You Bring 1 year of supervisory experience in hospitality or similar industry. Bachelor's Degree is preferred. Ability to diplomatically deal with difficult situations and people, while exhibiting a constant level of integrity. Ability to verbally communicate effectively and professionally. Experience using Opera and Microsoft Office Suite. Flexible schedule, able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Responsible leading all Front Office Operations by setting and maintaining a high level of guest service and providing support and training for the line staff. Some of your responsibilities include: Meet the desk agents to get any pertinent information, review Front Desk logbook for incidents and arrivals noting any special requests or changes. Assess whether any guest relocation will be necessary, assist guests with services and requests. Follow established key control policy, be knowledgeable of all fire and emergency procedures. Inspect all VIP arrival rooms. Attend wine hour as specified as the monthly wine hour schedule dictates. Lead and attend department training classes and seminars when scheduled, meet or exceed levels of service required by the Mystery Shopper Survey. Complete other departmental duties as they become necessary and/or required by immediate supervisors. Ensure that hotel services are coordinated to provide the best in guest and employee satisfaction. Create and post all employee schedules within the required time frame. Coach and counsel employees when necessary, using the appropriate documentation and techniques. Ensure that all employees are posted at their stations on time, and that they complete their essential duties before their departure. Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts). Make sure expenses and labor costs are meeting or coming in under budgeted requirements. Ensure all employees follow cash and credit handling procedures. Accountable for the "guest ledger" and its daily maintenance as well as maintaining the "guest comment card" return ratios as expected by the hotel and management. What You Bring Minimum of 2 years management experience in hospitality or similar industry. Bachelor's degree preferred. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity. Ability to read, write, and verbally communicate effectively and professionally. Experience with Opera and Microsoft Office Suite is preferred. Flexible schedule, able to work evenings, weekends and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

We are hiring a Night Audit Relief / Front Office Supervisor The Night Audit Supervisor oversees the nightly operations of the Front Office and Night Audit staffs. Act as contact person for guest and other hotel departments during "graveyard" shift along with day time Front Office Supervisor duties. Responsibilities: Supervise the night accounting employees; review and verify work, train, schedule, and recommend and conduct performance appraisals. Reconcile and complete all daily front desk agents' work. Run Find trial balance to post rooms and close day. Run accounts receivable reports. Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required. Investigate all service and safety issues reported during the shift to fine their cause, and give recommendations to avoid repeated issues. Initiate investigations. Write and supervise the creation of incident reports. Monitor investigations to their timely conclusion. Ensure appropriate follow up with guests and visitors, documenting all contacts. Check guests in and/or out. Operate/handle telephone lines. Escort incoming guests to their rooms when feasible. Additional duties as necessary and assigned. Carry out any reasonable request by Management that is capable of being performed. Supervisory skills and abilities. Ability to make decisions based on set policies and procedures. Oral and written communications skills. Good telephone etiquette. Here are some reasons our associates like working for us: Benefits: We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Concord's associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

We are hiring a Front Office Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles! Responsibilities: MUST have open availabliity including nights, weekends and holidays. Overnights may be needed in light of business demands and staffing. Supervising daily front desk operations across AM, PM, and Overnight shifts Being on call and responsible for covering shifts as needed due to call-outs or operational needs Supporting and training front desk agents on check-in/check-out procedures, billing accuracy, and guest recovery Ensuring compliance with brand standards Handling escalated guest concerns and service recovery when management is not on site Reviewing reservation accuracy, room moves, rate integrity, and proper documentation in reservation notes, balancing the house Attendance monitoring, and communication between shifts Provide the highest quality of service to the customer at all times. Check guests in and out efficiently and in a friendly manner. Handle guest mail and messages per established procedures. Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handles special requests. Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Key responsibilities and experience should include: Previous people management experience a must. Previous front desk supervisory or leadership experience in a hotel environment Strong guest-service, communication, and problem-solving skills Experience working with PEP systems Ability to lead by example, multitask, and remain professional under pressure Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. Wage: $19 per hour + EXCELLENT benefits!

We are hiring a Front Office Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles! Responsibilities: MUST have open availabliity including nights, weekends and holidays. Overnights may be needed in light of business demands and staffing. Supervising daily front desk operations across AM, PM, and Overnight shifts Being on call and responsible for covering shifts as needed due to call-outs or operational needs Supporting and training front desk agents on check-in/check-out procedures, billing accuracy, and guest recovery Ensuring compliance with brand standards Handling escalated guest concerns and service recovery when management is not on site Reviewing reservation accuracy, room moves, rate integrity, and proper documentation in reservation notes, balancing the house Attendance monitoring, and communication between shifts Provide the highest quality of service to the customer at all times. Check guests in and out efficiently and in a friendly manner. Handle guest mail and messages per established procedures. Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handles special requests. Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Key responsibilities and experience should include: * Previous people management experience a must. * Previous front desk supervisory or leadership experience in a hotel environment * Strong guest-service, communication, and problem-solving skills * Experience working with PEP systems * Ability to lead by example, multitask, and remain professional under pressure Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. Wage: $19 per hour + EXCELLENT benefits!

Why Concord? Our associates enjoy competitive pay, great benefits including health/vision/dental, bonus plan, 401K program as well as tuition reimbursement, our Concord hotel complimentary room program and Brand discounted room policy and more. Enjoy a culture where associates are valued and our Associate First policy is a way of life. Utilize your talents with a Company that cares about You! Our company focuses on the things you care about: sustainability, community and wellness. We have been in business over 30 years with 92+ hotels and many more coming. Our company focuses on training and development, reward and recognition and overall fun working environment for all team members. Key Role Responsibilities: Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. Analyzes service issues and identifies trends. Successfully works with department heads to ensure proper processes are being met. Communicates effectively any rising concerns to General Manager to keep property headed in positive direction. Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. Works with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Monitors Rooms operations sales performance against budget. Reviews reports and financial statements to determine Rooms operations performance against budget. Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Champions the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams. Develops systems to enable associates to understand guest satisfaction results. Communicates a clear and consistent message regarding departmental goals to produce desired results. Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. Responds to and handles guest problems and complaints. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. Ensures associates are treated fairly and equitably. Oversees and ensures funds controls are appropriately being collected and dropped in accordance with company policy. Ensures that regular, ongoing communication is happening in Rooms when overseeing that area (e.g., pre-shift briefings, staff meetings). Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates. Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Solicits associate feedback, utilizes an "open door policy" and reviews associate satisfaction results to identify and address associate problems or concerns. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Our Environment Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest - having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. Your Career Starts Here! Looking for a rewarding career where you have opportunities to advance? Concord is recognized as one of the Great Places to Work in the United States. Apply today and see why our associates are finding their careers growing. With over 36 new hotels coming in the next 3 years we need talent that is willing to learn and lead. Start today as an Operations Manager and prepare your future for tomorrow to be a future Director of Operations, AGM, or General Manager.

We're excited to announce the upcoming opening of a brand-new hotel, Hilton Garden Inn Viera., We're building a strong, motivated team that is focused on creating an experience for our guests that makes them excited to return. This is a unique opportunity to be part of something from the very beginning. Opening a new hotel means teamwork, flexibility, and a willingness to jump in where needed. Everyone plays a role, and every day may look a little different-but that's what makes it exciting. The position of Guest Service Manager will give you the opportunity to learn a number of areas within the hotel. It will bring an environment that is fast paced and will allow you to shape our culture from day one. The Guest Service Manager will manage Front Desk operations to ensure quality service and standards while delivering a stellar guest experience. They will directly supervise the Guest Services team. This position reports directly to the General Manager and is part of the property's Senior Leadership Team. DUTIES AND RESPONSIBILITIES Oversee all aspects of the operation and service for the Rooms and Guest Services Departments. Assure effective orientation and training for new staff and develop activities for experienced staff. Provide mentoring, coaching and regular feedback to help improve team member performance and morale. Support department managers, including but not limited to greeting guests, covering shifts, providing direction, and overseeing all aspects of customer service and property cleanliness. Work closely with all departments of the hotel to ensure group, guest and employee satisfaction. Address team member and guest complaints and advise the General Manager about appropriate corrective actions taken. Work to ensure guest billing is accurate; complete daily, weekly, and monthly accounting responsibilities. Work closely with Sales Department to manage occupancy and group room blocks, balancing room type availability. Participate in weekly Revenue Management Meetings. Complete weekly room and public space inspections with the Executive Housekeeper. Complete accurate monthly forecasting for each of the department's revenue outlets. Monitor budget and control expenses with a focus on room rate, guest service scores and labor cost. Review and approve all product invoices before submitting to accounting department. Maintain department expense budget. Ensure Brand Standards are followed and maintained in each department. Participate in all Quality Inspections. Participate in Manager on Duty Program, with responsibility for monthly scheduling of managers on duty. Ensure that all legal requirements are consistently adhered to including wage & hour laws and federal, state & local laws pertaining to room safety & sanitation. Ensure compliance with all federal, state and local regulations concerning health, safety, or other requirements. JOB REQUIREMENTS Experience in hotel Housekeeping and Front Desk supervisory position is required. Must be guest focused while being creative and able to problem solve during challenging times. Must be able to multitask and make difficult decisions on the spur of the moment. Experience with PMS computer systems is required. Guest relations skills are required. Previous experience working with budgets and P&L is preferred. Must have valid driver's license and current insurance. A minimum of an Associate's Degree in Hospitality is a plus. Must speak fluent English; bi-lingual in Spanish is a plus. Must have reliable transportation. Must be able to regularly work evenings and weekends. BENEFITS Medical, Dental, and Vision Insurance Options Company Paid Life Insurance Company Paid Telemedicine Supplemental Life Insurance 401(k) with company match Earned Wage Access (“on-demand pay”) through PayActiv Hotel Room Discounts Company Paid Employee Assistance Program Perks through Benefit Hub Generous Time Off Package General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

Why us? Where Every Stay Becomes a Story Worth Retelling. The newly reimagined Dune House blends soulful design with the laid-back rhythm of the beach. Our rooms and public spaces are crafted to spark curiosity and comfort, filled with fresh ocean views, thoughtfully curated touches, and surprises that invite guests to slow down and savor the moment. As part of our guest services team, you will help create the very first memories guests have of this new experience. From the moment they step inside, you will guide them into the spirit of the brand by offering warmth, a sense of place, and a feeling of belonging. If you love helping people feel effortlessly at home and take pride in creating heartfelt connections, you belong here. Job Overview Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone. Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience 1 or more full years employment experience in a related position with this company or other organization(s). Knowledge/Skills Requires understanding of all hotel front office procedures. Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines. Requires supervision/management skills. Ability to communicate information and hotel services to management and guests. Second language may be required. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to communicate in person and on telephone frequently. Ability to read written communiqués, analyzing reports and seeing monochrome computer screen. Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence. Continuous standing 90% of time -communicating with guests. No climbing required. No driving required. Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited. Continuous standing -80% of shift. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits ▪ Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit ▪ Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance ▪ Eligible to participate in the Company's 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period ▪ Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution ▪ Eligible to enroll in Health, Dependent and Commuter flexible spending accounts ▪ Company paid Basic Life and AD&D insurance coverage, with option to enroll in supplemental coverage ▪ Eligible to enroll for short-term and long-term disability insurance coverage ▪ Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance ▪ WINFertility guidance for those enrolled in Sage medical plan ▪ Calm Health Application Subscription ▪ Employee assistance program ▪ Paid time off for vacation, sick time, and holidays ▪ Tuition Reimbursement of up to $2,000 per calendar year ▪ Great discounts on Hotels, Restaurants, and much more.

Why us? Full of optimism and big ideas, the two embarked on a journey with one objective - to secure third-party management contracts for hotels of all shapes and sizes. Through decades of delivering successful results and developing strong relationships throughout the industry, Sage grew a portfolio focused on running successful urban select, full-service and luxury hotels and became recognized as a preferred management company for industry leaders such as Marriott, Hilton and Hyatt. Over time, Sage established a strategic vision to be more than just a third-party hotel operator and committed to carefully shaping the trajectory of the company by not just managing, but actively developing and investing in, lifestyle assets within major urban and select resort markets. In 2006, we established Sage Restaurant Concepts, one of the first groups in the industry to focus on creating dynamic, independent restaurants and bars adjacent to our hotels. This strategic vision has materialized significantly in recent years, resulting in a portfolio transformation that prioritizes lifestyle hotels and independent restaurants, with a growing focus on mixed-use destinations. Helmed by a team of leaders with the expertise to drive successful outcomes across our collections, our focus remains steadfast as we strive daily to realize our vision of redefining how the world experiences hospitality. Job Overview Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone. Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience 1 or more full years employment experience in a related position with this company or other organization(s). Knowledge/Skills Requires understanding of all hotel front office procedures. Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines. Requires supervision/management skills. Ability to communicate information and hotel services to management and guests. Second language may be required. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to communicate in person and on telephone frequently. Ability to read written communiqués, analyzing reports and seeing monochrome computer screen. Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence. Continuous standing 90% of time -communicating with guests. No climbing required. No driving required. Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited. Continuous standing -80% of shift. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager Your Focus * Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. * Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. * Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. * Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. * Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. * Perform bookkeeping activities such as balancing accounts and conducting audits. * Make and confirm reservations. * Promote company and brand-specific marketing programs. * Greet guests immediately upon arrival; register and assign guests to hotel rooms. * Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. * Compute bills, collect payments, handle cash, and make change for guests. * Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. * Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. * Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. * Follow sustainability guidelines and practices related to HHM's EarthView program. * Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. * Perform other duties as requested by management. Your Background and Skills * Associate's or Bachelor's degree preferred. * 1 to 3 years of related experience. Work Environment and Context * Work schedule varies and may include working on all shifts, holidays and weekends. * Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels