Front Office Manager jobs at Hersha Hospitality

About Us Celebrate your style at Aloft Miami Airport, a hip new hotel that's only 15 minutes from Miami International Airport (MIA). We are different by design at the Aloft Miami Airport and it's all about fun at work in a relaxed environment with professionals constantly aspiring to exceed guest expectations. The Aloft brand is the perfect platform to enter the Hospitality industry with hands on exposure to Hotel Operations and a team that supports each other. We offer free parking for our associates, competitive pay and benefits in an environment that promotes growth and development. Are you ready to join our Vibrant Team? Let's have a chat to discuss how we can elevate your career. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. Essential Duties and Responsibilities Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. Implement company and franchise programs. Prepare forecasts and reports and assist in the development of the room's budget. Monitor and maintain the front office systems and equipment to ensure their optimum performance. Track guest satisfaction surveys and maximize usage of the guest response tracking system. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals. Communicate both verbally and in writing to provide clear direction to staff. Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. Regular attendance in conformance with the standards is essential to the successful performance of this position. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Minimum of 2 years Front Desk experience, preferably in leadership role. Proficient with PMS system. Advanced knowledge of brand's reward program. Able to handle cash and credit transactions. Computer literacy and financial management a must. Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. General knowledge of local area attractions and transportation. Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws. Able to establish and maintain effective working relationships with associates and customers. Able to make sound business decisions and take action quickly based on previous experience and good judgment. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us The Sheraton Orlando Lake Buena Vista Resort is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Sheraton is located in the center of the magic, right between Walt Disney World and Universal Studios. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. Essential Duties and Responsibilities Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. Implement company and franchise programs. Prepare forecasts and reports and assist in the development of the room's budget. Monitor and maintain the front office systems and equipment to ensure their optimum performance. Track guest satisfaction surveys and maximize usage of the guest response tracking system. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals. Communicate both verbally and in writing to provide clear direction to staff. Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. Regular attendance in conformance with the standards is essential to the successful performance of this position. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Minimum of 2 years Front Desk experience, preferably in leadership role. Proficient with PMS system. Advanced knowledge of brand's reward program. Able to handle cash and credit transactions. Computer literacy and financial management a must. Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. General knowledge of local area attractions and transportation. Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws. Able to establish and maintain effective working relationships with associates and customers. Able to make sound business decisions and take action quickly based on previous experience and good judgment. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us The Courtyard Orlando Lake Buena Vista in the Marriott Village is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Courtyard is located in the center of the magic, right between Walt Disney World and Universal Studios. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. Essential Duties and Responsibilities Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. Implement company and franchise programs. Prepare forecasts and reports and assist in the development of the room's budget. Monitor and maintain the front office systems and equipment to ensure their optimum performance. Track guest satisfaction surveys and maximize usage of the guest response tracking system. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals. Communicate both verbally and in writing to provide clear direction to staff. Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. Regular attendance in conformance with the standards is essential to the successful performance of this position. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Minimum of 2 years Front Desk experience, preferably in leadership role. Proficient with PMS system. Advanced knowledge of brand's reward program. Able to handle cash and credit transactions. Computer literacy and financial management a must. Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. General knowledge of local area attractions and transportation. Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws. Able to establish and maintain effective working relationships with associates and customers. Able to make sound business decisions and take action quickly based on previous experience and good judgment. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us Escape to The Westin Tampa Waterside, situated on a unique landscaped island in downtown Tampa. Adjacent to the Tampa Convention Center, our location is convenient for business and leisure travelers alike. Our associates enjoy free meals, free parking, room discounts, incredible benefits and a fun work environment. Also our hotel is dedicated to its associates by celebrating our success every month and our HEI Loves program is designed to assist our team members and focus on growth and development . Come and see why we are the employer of choice in downtown Tampa! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. Essential Duties and Responsibilities Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. Implement company and franchise programs. Prepare forecasts and reports and assist in the development of the room's budget. Monitor and maintain the front office systems and equipment to ensure their optimum performance. Track guest satisfaction surveys and maximize usage of the guest response tracking system. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals. Communicate both verbally and in writing to provide clear direction to staff. Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. Regular attendance in conformance with the standards is essential to the successful performance of this position. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Minimum of 2 years Front Desk experience, preferably in leadership role. Proficient with PMS system. Advanced knowledge of brand's reward program. Able to handle cash and credit transactions. Computer literacy and financial management a must. Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. General knowledge of local area attractions and transportation. Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws. Able to establish and maintain effective working relationships with associates and customers. Able to make sound business decisions and take action quickly based on previous experience and good judgment. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us Escape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Enjoy spectacular views of the ocean and Intercoastal Waterway and let the sound of lapping waves soothe your senses, day and night. Our associates love working here, and we think you will too! We offer free employee lunches, free parking, and monetary incentives based on Trip Advisor and GSS mentions, among other perks. Come find your home away from home and join the Westin team today! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. Essential Duties and Responsibilities * Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. * Implement company and franchise programs. * Prepare forecasts and reports and assist in the development of the room's budget. * Monitor and maintain the front office systems and equipment to ensure their optimum performance. * Track guest satisfaction surveys and maximize usage of the guest response tracking system. * Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. * Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals. * Communicate both verbally and in writing to provide clear direction to staff. * Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. * Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied. * Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. * Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. * Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. * Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. * Regular attendance in conformance with the standards is essential to the successful performance of this position. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Minimum of 2 years Front Desk experience, preferably in leadership role. * Proficient with PMS system. * Advanced knowledge of brand's reward program. * Able to handle cash and credit transactions. * Computer literacy and financial management a must. * Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. * General knowledge of local area attractions and transportation. * Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. * Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws. * Able to establish and maintain effective working relationships with associates and customers. * Able to make sound business decisions and take action quickly based on previous experience and good judgment. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Effective verbal and written communication skills. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

At the Kimpton Vero Beach Hotel & Spa we offer a slice of historical Vero Beach, with a boutique flair that sets us apart. Nestled between the vast Atlantic Ocean, and more shops than your sister could dream of, we've created the perfect home away from home. Our Front Office is looking to add eager, driven professionals to our well-rounded team. A passion for hospitality comes naturally to some, and we offer a unique opportunity to grow from within. Our mission is to be the best loved Hotel & Restaurant Company so regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees. Job Description What you get to do: The Front Office Supervisor is responsible for providing quality guest service within the guidelines specified by the hotel management. Oversees all Front Office operations, (Front Desk, PBX, Concierge, Bell, Door, and Valet Services). Sets and maintain high level of guest service. Providing support for the line staff. Properly deleting or adding any transactions that will assist in the balancing of al revenues. Monitor and maintain property interfaces. Training of all employees working the any shift. Coaching, counseling, and disciplining all the front office shift employees. Provide prompt and courteous service to all guests, encouraging the guest to return again which will generate repeat business. To assist guests upon check-in and to provide prompt and courteous service through out their stay. All functions are carried out to maintain an environment of teamwork. The essential hospitality standards must be used all times when addressing guests and employees; eye contact, smile, speak first, engage in polite conversation, speak last, and use the guest surname.This position's basic schedule is five shifts per week, anywhere from 6:00AM to 12:00 midnight. It is quite possible that an early arrival or a late departure may be needed to assist Front Office and Hotel operations. Coverage of Night Audit shifts may be required. If business dictates, the schedule will be modified to allow the best possible coverage. Your day-to-day: Meet the desk agents to get any pertinent information Review Front Desk logbook for any other information or incidents. Review all arrivals noting any special requests or challenges Review all departures to ensure billing is correct Assess whether any guest relocation will be necessary. Make sure all shifts are covered as scheduled, cover as necessary. Follow established key control policy. Ensure proper credit policies are followed. Ensure the proper completion of the desk agents AM/PM checklist. Handle guest situations as they arise in a calm professional manner. Assist guests with services and requests. Knowledgeable of Fire and Emergency Procedures. Be an expert at all employee duties to ensure you are "leading by example" in all that you do. Performs all other duties as directed by immediate supervisors. Complete other departmental duties as they become necessary. Professional contact via telephone with all other hotel departments such as, Reservations, Sales, Housekeeping, Bell Staff, valet, Engineering, etc...is crucial to ensure that hotel services are coordinated to provide the best in guest and employee satisfaction. Be visible at all times to our guests and staff. Supervisory Responsibilities: Oversee and supervise all duties performed by all Front Office employees. Coach, Counsel & Discipline employees when necessary, using proper documentation and proper techniques. Ensure that all Front Office employees complete their essential duties before their departure. Ensure that all Front Office employees are posted at their stations at posted time. Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found. Assist with any scheduled shift problems on the Night audit shifts. Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees. Accountable for meeting or exceeding levels of service required by the Mystery Shopper Survey. Monitor and maintain proper Front Office operational supplies. Accountable for meeting or coming in under payroll and expense budgets. Accountable for maintaining and monitoring that all employees follow proper cash handling procedures. The ability to ensure the proper image is being maintained by all team members with respect to grooming and uniform standards. The ability to make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs. Ensure proper inventory controls, working with Sales and Reservations to ensure maximum selling potential and house balance. Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc. Maintain cleanliness and organization of back office, front desk, and front desk closet. (Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands). Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Prior experience required. Depending on the role degree may be required. LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. Additional Information All your information will be kept confidential according to EEO guidelines.

At the Kimpton Vero Beach Hotel & Spa we offer a slice of historical Vero Beach, with a boutique flair that sets us apart. Nestled between the vast Atlantic Ocean, and more shops than your sister could dream of, we've created the perfect home away from home. Our Front Office is looking to add eager, driven professionals to our well-rounded team. A passion for hospitality comes naturally to some, and we offer a unique opportunity to grow from within. Our mission is to be the best loved Hotel & Restaurant Company so regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees. Job Description What you get to do: The Front Office Supervisor is responsible for providing quality guest service within the guidelines specified by the hotel management. Oversees all Front Office operations, (Front Desk, PBX, Concierge, Bell, Door, and Valet Services). Sets and maintain high level of guest service. Providing support for the line staff. Properly deleting or adding any transactions that will assist in the balancing of al revenues. Monitor and maintain property interfaces. Training of all employees working the any shift. Coaching, counseling, and disciplining all the front office shift employees. Provide prompt and courteous service to all guests, encouraging the guest to return again which will generate repeat business. To assist guests upon check-in and to provide prompt and courteous service through out their stay. All functions are carried out to maintain an environment of teamwork. The essential hospitality standards must be used all times when addressing guests and employees; eye contact, smile, speak first, engage in polite conversation, speak last, and use the guest surname.This position's basic schedule is five shifts per week, anywhere from 6:00AM to 12:00 midnight. It is quite possible that an early arrival or a late departure may be needed to assist Front Office and Hotel operations. Coverage of Night Audit shifts may be required. If business dictates, the schedule will be modified to allow the best possible coverage. Your day-to-day: Meet the desk agents to get any pertinent information Review Front Desk logbook for any other information or incidents. Review all arrivals noting any special requests or challenges Review all departures to ensure billing is correct Assess whether any guest relocation will be necessary. Make sure all shifts are covered as scheduled, cover as necessary. Follow established key control policy. Ensure proper credit policies are followed. Ensure the proper completion of the desk agents AM/PM checklist. Handle guest situations as they arise in a calm professional manner. Assist guests with services and requests. Knowledgeable of Fire and Emergency Procedures. Be an expert at all employee duties to ensure you are "leading by example" in all that you do. Performs all other duties as directed by immediate supervisors. Complete other departmental duties as they become necessary. Professional contact via telephone with all other hotel departments such as, Reservations, Sales, Housekeeping, Bell Staff, valet, Engineering, etc...is crucial to ensure that hotel services are coordinated to provide the best in guest and employee satisfaction. Be visible at all times to our guests and staff. Supervisory Responsibilities: Oversee and supervise all duties performed by all Front Office employees. Coach, Counsel & Discipline employees when necessary, using proper documentation and proper techniques. Ensure that all Front Office employees complete their essential duties before their departure. Ensure that all Front Office employees are posted at their stations at posted time. Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found. Assist with any scheduled shift problems on the Night audit shifts. Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees. Accountable for meeting or exceeding levels of service required by the Mystery Shopper Survey. Monitor and maintain proper Front Office operational supplies. Accountable for meeting or coming in under payroll and expense budgets. Accountable for maintaining and monitoring that all employees follow proper cash handling procedures. The ability to ensure the proper image is being maintained by all team members with respect to grooming and uniform standards. The ability to make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs. Ensure proper inventory controls, working with Sales and Reservations to ensure maximum selling potential and house balance. Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc. Maintain cleanliness and organization of back office, front desk, and front desk closet. (Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands). Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Prior experience required. Depending on the role degree may be required. LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. Additional Information All your information will be kept confidential according to EEO guidelines.

About Us The Courtyard Orlando Lake Buena Vista in the Marriott Village is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Courtyard is located in the center of the magic, right between Walt Disney World and Universal Studios. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. Essential Duties and Responsibilities * Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. * Implement company and franchise programs. * Prepare forecasts and reports and assist in the development of the room's budget. * Monitor and maintain the front office systems and equipment to ensure their optimum performance. * Track guest satisfaction surveys and maximize usage of the guest response tracking system. * Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. * Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals. * Communicate both verbally and in writing to provide clear direction to staff. * Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. * Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied. * Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. * Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. * Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. * Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. * Regular attendance in conformance with the standards is essential to the successful performance of this position. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Minimum of 2 years Front Desk experience, preferably in leadership role. * Proficient with PMS system. * Advanced knowledge of brand's reward program. * Able to handle cash and credit transactions. * Computer literacy and financial management a must. * Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. * General knowledge of local area attractions and transportation. * Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. * Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws. * Able to establish and maintain effective working relationships with associates and customers. * Able to make sound business decisions and take action quickly based on previous experience and good judgment. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Effective verbal and written communication skills. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us The Sheraton Orlando Lake Buena Vista Resort is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Sheraton is located in the center of the magic, right between Walt Disney World and Universal Studios. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. Essential Duties and Responsibilities * Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. * Implement company and franchise programs. * Prepare forecasts and reports and assist in the development of the room's budget. * Monitor and maintain the front office systems and equipment to ensure their optimum performance. * Track guest satisfaction surveys and maximize usage of the guest response tracking system. * Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. * Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals. * Communicate both verbally and in writing to provide clear direction to staff. * Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. * Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied. * Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. * Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. * Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. * Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. * Regular attendance in conformance with the standards is essential to the successful performance of this position. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Minimum of 2 years Front Desk experience, preferably in leadership role. * Proficient with PMS system. * Advanced knowledge of brand's reward program. * Able to handle cash and credit transactions. * Computer literacy and financial management a must. * Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. * General knowledge of local area attractions and transportation. * Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. * Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws. * Able to establish and maintain effective working relationships with associates and customers. * Able to make sound business decisions and take action quickly based on previous experience and good judgment. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Effective verbal and written communication skills. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration. Some of your responsibilities include: * Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook. * Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary. * Make sure all shifts are covered as scheduled, cover as necessary. * Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures. * Ensure the completion of the desk agents' AM/PM checklist. * Handle guest situations as they arise in a calm and professional manner. * Be an expert in all employee duties to ensure you are "leading by example" in all that you do. * Maintain professional contact via telephone with all other hotel departments. * Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc. * Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies. * Counsel and coach employees when necessary, using accurate documentation and techniques. * Ensure all employees complete their duties before departing, that they are posted at their stations on time. * Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards. * Accountable for meeting or coming in under payroll and expense budgets. What You Bring * 2 years of related experience in hospitality or similar industry. * High School Diploma is preferred. * Flexible schedule, able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration. **Some of your responsibilities include:** + Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook. + Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary. + Make sure all shifts are covered as scheduled, cover as necessary. + Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures. + Ensure the completion of the desk agents' AM/PM checklist. + Handle guest situations as they arise in a calm and professional manner. + Be an expert in all employee duties to ensure you are "leading by example" in all that you do. + Maintain professional contact via telephone with all other hotel departments. + Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc. + Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies. + Counsel and coach employees when necessary, using accurate documentation and techniques. + Ensure all employees complete their duties before departing, that they are posted at their stations on time. + Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards. + Accountable for meeting or coming in under payroll and expense budgets. **What You Bring** + 2 years of related experience in hospitality or similar industry. + High School Diploma is preferred. + Flexible schedule, able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . **Be Yourself. Lead Yourself. Make it Count.**

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration. Some of your responsibilities include: Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook. Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary. Make sure all shifts are covered as scheduled, cover as necessary. Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures. Ensure the completion of the desk agents' AM/PM checklist. Handle guest situations as they arise in a calm and professional manner. Be an expert in all employee duties to ensure you are "leading by example" in all that you do. Maintain professional contact via telephone with all other hotel departments. Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc. Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies. Counsel and coach employees when necessary, using accurate documentation and techniques. Ensure all employees complete their duties before departing, that they are posted at their stations on time. Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards. Accountable for meeting or coming in under payroll and expense budgets. What You Bring 2 years of related experience in hospitality or similar industry. High School Diploma is preferred. Flexible schedule, able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

We are hiring an experienced Front Office Manager! The Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow. Responsibilities: * PEP experience HIGHLY preferred. Previous people management experience a must. MUST have open availabliity including nights, weekends and holidays. Overnights may be needed in light of business demands and staffing. Maintains guest service as the driving philosophy of the hotel. * Is committed to making every guest satisfied. * Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards. * Develops added value customer service programs. * Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance. * Acts as manager on duty for hotel and manages front desk operations. * Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems. * Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers * Produce accurate financial reports on time. * Works with the Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists. * Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force. * Ensures all hotel employees know hotel objectives. * Ensures personnel files are accurate and comply with both local and federal laws and regulations. * Administers personnel policies fairly and consistently. * Resolves employee grievances in a fair and timely manner. * Helps develop management talent by acting as a mentor for direct reports. * Monitors and maintains acceptable turnover levels. * Knows local health and safety codes and regulations that apply to the hotel. * Understands and follows policies and procedures for the hotel's key control system and ensures others follow them. * Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities. * Has acceptable property quality audits. * Periodically inspect rooms, building exterior, parking lot, etc. As a Concord Leader, * You inspire greatness in your team. * Encourage and support team members to reach their full potential. * Create an environment that is a Great Place to Work for All! * Lead with integrity, transparency, respect, and professionalism. * Care for your team and their families! Benefits We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. This position is eligible for a performance-based bonus, contingent upon the successful attainment of established objectives and eligibility. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. Salary Range: $52,656 to $65,820

About Us Escape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Enjoy spectacular views of the ocean and Intercoastal Waterway and let the sound of lapping waves soothe your senses, day and night. Our associates love working here, and we think you will too! We offer free employee lunches, free parking, and monetary incentives based on Trip Advisor and GSS mentions, among other perks. Come find your home away from home and join the Westin team today! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner. Essential Duties and Responsibilities Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. Implement company and franchise programs. Prepare forecasts and reports and assist in the development of the Rooms Division budget. Monitor and maintain the front office systems and equipment to ensure their optimum performance. Track guest satisfaction surveys and maximize usage of the guest response tracking system. Provide training for entry level associates and supervisors. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals. Communicate both verbally and in writing to provide clear direction to staff. Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. Maintain all front desk related equipment and a par stock of supplies. Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Education and Experience: Minimum 1 year of front desk experience. High School diploma or equivalent required. Hotel experience preferred. Knowledge, Skills and Abilities Proficient with PMS system and computer literacy a must. Advanced knowledge of brand's reward program. Able to handle cash and credit transactions. Maintain a professional appearance and manner at all times. Must possess thorough knowledge of all front office operations and individual job requirements. Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts. Able to manage multiple tasks at all times and have excellent organizational skills. General knowledge of local area attractions and transportation. Must be able to stand up for 4 or more hours at a time with or without reasonable accommodation. Able to observe and detect signs of emergency situations. Able to establish and maintain effective working relationships with associates and customers. Able to remain calm and alert during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Title: Front Office Manager Department: Front Office Reports To: Director of Rooms Status: Full-Time About The Ben West Palm At The Ben, West Palm Beach, every corner tells a story. Part of Marriott's Autograph Collection, our hotel is inspired by the legendary Byrd "Birdie" Dewey and her famed Ben Trovato Estate-a place where creativity, sophistication, and individuality converged. Today, The Ben carries that spirit forward, blending modern luxury with a warm, story-rich atmosphere that feels "Exactly Like Nothing Else." Perched along the waterfront, The Ben overlooks the shimmering marina and the Intracoastal Waterway, where city energy meets coastal elegance. Guests are invited to savor bold flavors at Proper Grit, our signature whisky and supper club-inspired restaurant, or enjoy rooftop Mediterranean tapas and handcrafted cocktails at Spruzzo, downtown's only water-facing rooftop lounge. With a rooftop heated saltwater pool, versatile event spaces, and a team devoted to authentic hospitality, The Ben is a destination where every moment becomes a lasting memory. Position Overview At The Ben, the front desk is more than a check-in point-it is the heart of our guest experience, where first impressions are made and lasting memories begin. As Front Office Manager, you are the architect of this experience, orchestrating every detail with elegance, precision, and care. You lead a team of ambassadors who embody warmth, sophistication, and attentiveness, ensuring that each guest encounter feels personal and effortless. From anticipating needs before they arise to resolving challenges with poise, your role shapes the narrative of every stay. This is a position for a proactive, inspirational leader who thrives on creating seamless, story-worthy experiences in a dynamic, luxury environment. Key Responsibilities Guest Relations * Oversee all front office operations to ensure exceptional guest satisfaction. * Address guest complaints, requests, and inquiries promptly, professionally, and with warmth. * Ensure VIPs and returning guests receive tailored, personalized service. * Maintain the highest standards of guest service and hospitality across the team. Team Management * Recruit, train, and mentor front office staff to uphold The Ben's luxury service standards. * Conduct regular performance evaluations, providing constructive feedback and coaching. * Foster a collaborative, motivated, and positive work environment. * Schedule staff to ensure appropriate coverage and operational efficiency. Operations Management * Monitor daily front desk activities, ensuring smooth and organized operations. * Maintain a polished, welcoming, and impeccably organized front office environment. * Implement and enforce standard operating procedures for consistency and excellence. * Coordinate with other hotel departments to ensure seamless guest experiences. Financial Management * Oversee front office budget and manage expenses responsibly. * Ensure accurate billing, cash handling, and credit card transactions. * Prepare and analyze financial reports related to front office operations. Technology & Systems * Ensure efficient use of hotel management software and systems. * Train staff on new systems, updates, and technology. * Troubleshoot and resolve front office technology issues promptly. Compliance & Safety * Ensure adherence to all hotel policies, procedures, and brand standards. * Maintain knowledge of local health, safety, and regulatory requirements. * Implement and monitor safety protocols to protect guests and staff. Qualifications * 3+ years of experience in a supervisory or management role in a front office or hospitality environment. * Proven ability to lead, coach, and motivate a high-performing team. * Exceptional communication, interpersonal, and problem-solving skills. * Experience with GXP, Lightspeed, or similar property management systems is a plus. * Strong organizational skills with attention to detail and operational excellence. * Ability to remain calm, professional, and proactive in a fast-paced luxury environment. * Flexible schedule including evenings, weekends, and holidays as required.

About Us Set on 62 acres of family-fun, our resort ranks as one of the top five resorts in Orlando. Designed to be the ideal escape, guests enjoy the tranquility of Blue Harmony Spa and the relaxation of the surrounding area of Bonnet Creek. Their stay includes a picturesque 10-acre lake surrounded by walking paths, five pools, two lazy rivers, miniature golf, and shuttle transportation and advance purchase Theme Park tickets. Our family of associates has just as much fun working here as the guests that stay! With 400 upscale rooms, multiple food and beverage outlets, meetings, and a full-service spa, we have an opportunity that suits you. Whether you are looking to start your hospitality career or you are a seasoned professional, our team is ready to welcome you to the family. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. Essential Duties and Responsibilities * Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement. * Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. * Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote •HEI Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. * Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. * Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. * Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. * Communicate both verbally and in writing to provide clear direction to staff. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * One year experience in customer service in hospitality or similar industry. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. * Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. * Ability to access and accurately input information using a moderately complex computer system. * Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation. * Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. * Ability to establish and maintain effective working relationships with associates, customers and patrons. * Effective verbal and written communication skills. * •Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Sonesta ES Suites is a surprisingly different and welcoming extended stay hotel brand where guests can easily relax, get some work done and hang out in our local community. We work hard to build meaningful relationships with our colleagues and guests. Every Sonesta ES Suites team member plays an important role in our guest experience; therefore we invest in the personal and professional growth of all associates. We are part of the Sonesta International Hotels Corporation with 25 US-based and 31 International hotels and cruises. If you are a creative people person and want to have some fun at work, then look no further. Job Description DUTIES AND RESPONSIBILITIES: * Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. * Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions. * Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information. * Responsible for the supervision of the security of cash, credit card transactions, and guest information. * Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions. * Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff. * Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. * Supervise the daily execution of the shoppe and the pour by ensuring each is stocked and maintained in an orderly and appealing manner. * Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner. * Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. * Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. * Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s). * Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. * Regularly sell hotel rooms through direct client contact. * Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services. * Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: * High School diploma or equivalent required. * Two years of previous hotel experience required. * Previous background from the extended stay industry preferred. * Ability to speak, read, and write fluent English; other languages beneficial. * Professional verbal and written communication skills. * Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred. * Problem solving, reasoning, motivating, organizational and training abilities preferred. * Will be required to obtain a ServSafe certification. * May be required to obtain a TIPS certification. * Experience with Microsoft Office and Opera systems required. * Valid driver's license required. * Frequently standing up, bending, climbing, kneeling, and moving about the facility. * Carrying, lifting or pulling items weighing up to 50 pounds. * Frequently handling objects and equipment. * Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: * Medical, Dental and Vision Insurance * Health Savings Account with Company Match * 401(k) Retirement Plan with Company Match * Paid Vacation and Sick Days * Sonesta Hotel Discounts * Educational Assistance * Paid Parental Leave * Company Paid Life Insurance * Company Paid Short Term and Long Term Disability Insurance * Various Employee Perks and Discounts * Hospital Indemnity * Critical Illness Insurance * Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Why us? Where Every Stay Becomes a Story Worth Retelling. The newly reimagined Dune House blends soulful design with the laid-back rhythm of the beach. Our rooms and public spaces are crafted to spark curiosity and comfort, filled with fresh ocean views, thoughtfully curated touches, and surprises that invite guests to slow down and savor the moment. As part of our guest services team, you will help create the very first memories guests have of this new experience. From the moment they step inside, you will guide them into the spirit of the brand by offering warmth, a sense of place, and a feeling of belonging. If you love helping people feel effortlessly at home and take pride in creating heartfelt connections, you belong here. Job Overview Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone. Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience 1 or more full years employment experience in a related position with this company or other organization(s). Knowledge/Skills Requires understanding of all hotel front office procedures. Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines. Requires supervision/management skills. Ability to communicate information and hotel services to management and guests. Second language may be required. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to communicate in person and on telephone frequently. Ability to read written communiqués, analyzing reports and seeing monochrome computer screen. Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence. Continuous standing 90% of time -communicating with guests. No climbing required. No driving required. Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited. Continuous standing -80% of shift. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits ▪ Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit ▪ Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance ▪ Eligible to participate in the Company's 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period ▪ Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution ▪ Eligible to enroll in Health, Dependent and Commuter flexible spending accounts ▪ Company paid Basic Life and AD&D insurance coverage, with option to enroll in supplemental coverage ▪ Eligible to enroll for short-term and long-term disability insurance coverage ▪ Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance ▪ WINFertility guidance for those enrolled in Sage medical plan ▪ Calm Health Application Subscription ▪ Employee assistance program ▪ Paid time off for vacation, sick time, and holidays ▪ Tuition Reimbursement of up to $2,000 per calendar year ▪ Great discounts on Hotels, Restaurants, and much more.

Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager Your Focus * Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. * Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. * Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. * Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. * Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. * Perform bookkeeping activities such as balancing accounts and conducting audits. * Make and confirm reservations. * Promote Hersha Hospitality and brand-specific marketing programs. * Greet guests immediately upon arrival; register and assign guests to hotel rooms. * Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. * Compute bills, collect payments, handle cash, and make change for guests. * Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. * Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. * Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. * Follow sustainability guidelines and practices related to HHM's EarthView program. * Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. * Perform other duties as requested by management. Your Background and Skills * Associate's or Bachelor's degree preferred. * 1 to 3 years of related experience. Work Environment and Context * Work schedule varies and may include working on all shifts, holidays and weekends. * Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels