Hersha Hospitality jobs in Miami Beach, FL - 257 jobs

Opportunity: Phone Operator Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards. Potential Career Path Front Desk Supervisor -Front Office Manager - Assistant General Manager Essential Job Functions Promptly and professionally answer telephone calls and ascertain. the correct extension and direction of call. Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time with guest. Page guests and patrons using the public address system. Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests. Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately. Initiate emergency response as necessary and legibly document pertinent details. Respond to and resolve all complications and complaints. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Position Requirements High School diploma or equivalent. Previous receptionist or customer service experience preferred. Work Environment and Context Work schedule varies and may include working on holidays and weekends. Requires standing for extended periods, speaking, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels. HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.

Why us? For a vibrant, worldly, and welcoming escape, discover Circa 39 Hotel in Miami Beach. Our colorful oasis invites travelers to embrace the joy of exploration with a boutique experience that's anything but ordinary. Designed for curious spirits and global citizens, Circa 39 blends tropical charm, eclectic style, and heartfelt service to create a one-of-a-kind stay just steps from the ocean. As part of Sage Hospitality Group , we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview Cleans and prepares guest rooms by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. Responsibilities Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms. Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable and attractive facility at all times. Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms. Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests. Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas. Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs. Strips bed of all linen and remakes with fresh, checking bedspread, blankets and bed pads for cleanliness, replacing if soiled. Lifts mattresses to check for soil between mattresses and under bed. Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets and pillows. Vacuums rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard to reach areas. Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees. Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution. Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management Qualifications Education/Formal Training No formal education or training Experience None Knowledge/Skills Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment. Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to 50lbs. continually throughout a shift. Must be able to push, pull and move levers, equipment and furniture throughout a shift. Must be able to work with arms raised above head throughout a shift. Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day. Ability to identify minute debris and dirt in poorly lit areas, and to read written instructions and computer print-outs. Environment Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift. Benefits Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee Assistance Program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more. Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

About Us Celebrate your style at Aloft Miami Airport, a hip new hotel that's only 15 minutes from Miami International Airport (MIA). We are different by design at the Aloft Miami Airport and it's all about fun at work in a relaxed environment with professionals constantly aspiring to exceed guest expectations. The Aloft brand is the perfect platform to enter the Hospitality industry with hands on exposure to Hotel Operations and a team that supports each other. We offer free parking for our associates, competitive pay and benefits in an environment that promotes growth and development. Are you ready to join our Vibrant Team? Let's have a chat to discuss how we can elevate your career. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Sales Team in the administrative functions required for effective hotel sales and management. Essential Duties and Responsibilities * Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork. * Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents. * Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller's request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner. * Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction. * Organize, file and retrieve documents in appropriate binders in order to maintain essential records used in the department operation. * Answer incoming telephone calls, completing a lead form for all inquiries and assist guests with questions, changes and special requests. Ensure no leads are abandoned and all calls are returned promptly (generally within four hours). Communicate requests to appropriate departments. * Type all banquet event orders and convention resumes with appropriate cover letters. Type thank you letters and comment cards. * Maintain filing system according to HEI Hotels and Resorts standards. File contracts and correspondence daily. Daily pull of trace cards and files. * Optimize room rental charges. * Consistently participate in the re-booking of repeat business by having a track record of long term client relationships * Actively participate in industry related organizations (NACE, MPI). * Actively prospect and solicit local market for new business; to include direct phone calls and outside sales calls * Attend local networking event to increase awareness of the hotel and meet new clients * Organize in-house events for clients such as evening receptions to connect with corporate clients, etc. * Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills. * Comfortable with hotel site inspections and client presentations. * Excellent creative skills to provide innovative set-ups and functions for groups. * Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department. * Excellent knowledge of computers, specifically CI TY, Word and Excel. * Monitor group room blocks and pick up, generate detailed resumes for the operating departments. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Qualifications and Skills * Hotel experience preferred. * Basic administrative knowledge such as business letters, formats, and telephone etiquette. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy. * Ability to access and accurately input information into a computer using Microsoft Office Suite. * Ability to follow written and verbal instructions. * Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation. * Ability to set-up and maintain filing systems. * Effective verbal and written communication skills. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Now Hiring: Bellperson Are you passionate about serving others and creating memorable guest experiences? As a Bellperson, you'll be at the heart of the hotel's guest reception area, playing a key role in shaping each guest's stay. Your proactive, responsive, and caring nature will make all the difference. If you enjoy engaging with people, have a winning personality, and take pride in responsibility-this is the perfect role for you! At Concord Hospitality, we foster a culture where everyone is valued and treated with respect. Join a team that believes in quality, integrity, community, profitability, and having fun! Position Summary: The Bellperson is responsible for welcoming guests, assisting with luggage, and ensuring a smooth arrival and departure experience. You'll be the first and last impression for our guests, providing helpful information, personalized service, and a warm, professional demeanor throughout their stay. Key Responsibilities: Greet guests warmly upon arrival and departure. Assist with loading/unloading luggage and escort guests to their rooms. Explain room features, hotel amenities, and services. Organize and store luggage in designated areas. Read and match luggage tags, write claim tickets, and ensure proper handling. Respond promptly to guest requests and resolve issues or escalate as needed. Provide accurate information about hotel services and local attractions. Stay informed on current events and entertainment in the area. Coordinate with valet, front desk, and housekeeping for seamless service. Perform other job-related duties as assigned. Qualifications: High school diploma or equivalent preferred. Previous hospitality or customer service experience is a plus. Excellent communication and interpersonal skills. Ability to lift and carry heavy luggage and stand for extended periods. Professional appearance and positive attitude. Familiarity with the local area is helpful. Flexible availability including weekends and holidays. Why Join Concord Hospitality? Benefits for Full-Time Associates: Competitive Pay Medical, Dental & Vision Plans Prescription Discounts 401K Retirement Program with Company Contribution Complimentary Hotel Room Night Program (7 free nights/year) Group Life Insurance (equal to annual salary) Voluntary Short & Long-Term Disability Verizon Wireless Discount (up to 18%) Education Assistance Programs (University of Phoenix tuition discounts) Learning & Development through LMS and classroom training About Concord Hospitality: With over 100 hotels across North America and partnerships with major brands like Marriott, Hilton, Hyatt, and Choice, Concord is a growing company offering exciting career opportunities. We're expanding with 25 new hotel builds and additional acquisitions, creating room for advancement and development. Our foundation is built on 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We believe in hiring the best, creating a positive work environment, and celebrating our associates. If you're looking for a place to grow, be valued, and have fun-this is the opportunity for you.

Opportunity: Bus Person Set up and clear tables, stock all service stations, and assist food servers in accordance with established guest service and sustainability standards. Potential Career Path Food Runner - Restaurant Server- Restaurant Floor Manager Essential Job Functions * Clear dirty table settings and prepare table for resetting. * Maintain stock and cleanliness of stations for all meal periods. * Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary. * Transport all dirty tableware from dining room to dishwashing area. * Follow sustainability guidelines and practices related to HHM's EarthView program. * Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. * Perform other duties as requested by management. Position Requirements * High School diploma or equivalent. Work Environment and Context * Work schedule varies and may include working on holidays and weekends. * Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels

Opportunity: Laundry Attendant Perform laundry cleaning activities in accordance with established brand/hotel guest service and sustainability standards ensuring a high level of guest satisfaction. Your Growth Path Room Attendant - Housekeeping Supervisor - Executive Housekeeper Your Focus * Sort, count, and pre-treat soiled linen in preparation for laundering. * Load and unload washers and dryers. * Maintain equipment as trained. * Fold, store and distribute towels and linens. * Practice safe work habits and wear protective safety equipment. * Assist with other housekeeping tasks in the event of staffing shortages. * Maintain clean work areas. * Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. * Perform other duties as requested by management. Your Background and Skills * Prior housekeeping experience is desirable. HHM Benefits and Perks * Competitive wages for full time and part time opportunities * Medical, Dental and Vision Health Insurance * Paid Time Off * 401k Company Match * Free Basic Life Insurance * Travel Discounts * Commuter Transit and Commuter Parking Benefits * Employee Assistance and Wellness Program * Educational/Professional Development * Referral Bonus Program Work Environment and Context * Work schedule varies and may include working on holidays, weekends or alternate shifts. * Requires standing for extended periods, walking, pushing, pulling, bending, kneeling, lifting up to 50 pounds, reaching, kneeling and bending. * Operate heavy machinery and use cleaning chemicals. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels

Why us? Full of optimism and big ideas, the two embarked on a journey with one objective - to secure third-party management contracts for hotels of all shapes and sizes. Through decades of delivering successful results and developing strong relationships throughout the industry, Sage grew a portfolio focused on running successful urban select, full-service and luxury hotels and became recognized as a preferred management company for industry leaders such as Marriott, Hilton and Hyatt. Over time, Sage established a strategic vision to be more than just a third-party hotel operator and committed to carefully shaping the trajectory of the company by not just managing, but actively developing and investing in, lifestyle assets within major urban and select resort markets. In 2006, we established Sage Restaurant Concepts, one of the first groups in the industry to focus on creating dynamic, independent restaurants and bars adjacent to our hotels. This strategic vision has materialized significantly in recent years, resulting in a portfolio transformation that prioritizes lifestyle hotels and independent restaurants, with a growing focus on mixed-use destinations. Helmed by a team of leaders with the expertise to drive successful outcomes across our collections, our focus remains steadfast as we strive daily to realize our vision of redefining how the world experiences hospitality. Enriching lives Job Overview Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Qualifications Education/Formal Training High School diploma or equivalent Experience None required Knowledge/Skills Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to read written communiques and monochrome computer screen. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Opportunity: Comp Food Attendant Prepare and maintain complimentary food and beverage service and dining areas for hotel guests while greeting and assisting guests in a friendly manner consistent with brand and/or hotel and sustainability standards. Potential Career Path Restaurant Server or Guest Service Agent - Restaurant Supervisor or Front Desk Manager Essential Functions * Meet and greet guests as they arrive, offer choice of seating, and escort guests to their seats. * Carry food, dishes, trays, or silverware from pantry to serving counters. * Set up attractive food displays and maintain cleanliness to ensure food safety. * Maintain proper set-up of dining room and wipe tables or seats with dampened cloths. * Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning. * Clean up spilled food or drink or broken dishes and remove trash. * Maintain adequate supplies of items such as clean glassware, dishes, or trays. * Fill beverage and ice dispensers. * Stock cabinets or serving areas with condiments and refill condiment containers. * Locate and provide items requested by guests. * Clean and polish counters, shelves, walls, furniture, or equipment in service area and mop or vacuum floors. * Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. * Practice safe work habits and use required safety equipment. * Ensure overall guest satisfaction. * Perform other duties as requested by management. Position Requirements * High School diploma or equivalent preferred. * Food sanitation certification a plus and required within 90 days of employment. * Previous food and beverage experience preferred or equivalent training. Work Environment and Context * Work schedule varies and may includeworking on holidays and weekends. * Requires standing for extendedperiods, walking, pushing, lifting up to 25 pounds, bending and reaching;stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels

Opportunity: Steward / Dishwasher Perform dishwashing and kitchen cleaning functions. Your Growth Path Cook or Stewarding Supervisor - Executive Steward or Sous Chef Your Focus Wash dishes, glassware, flatware, pots and pans. Operate dishwashing and other kitchen cleaning equipment. Place clean dishes, utensils, or cooking equipment in storage areas. Maintain kitchen work areas, equipment, or utensils in clean and orderly condition. Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars. Sweep and wash floors and clean trash cans. Sort and remove trash, placing it in designated pickup areas. Perform food preparation functions in the event of staffing shortages or during peak periods. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skills High School diploma or equivalent preferred. Previous stewarding experience required or equivalent training. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays, and weekends, etc. Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping and kneeling. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels. HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.

Opportunity: Night Auditor Supervisor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Potential Career Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office Manager Essential Job Functions * Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. * Keep records of room availability and guests' accounts, manually or using computers. * Prepare and distribute daily reports. * Supervise and train any night auditor working same shift. * Audit and reconcile cashiers. * Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. * Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. * Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. * Input and update financial information into BRAINS network. * Check guests/in out and perform Guest Service Agents tasks. * Respond to guest inquiries and resolve complaints. * Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. * Follow sustainability guidelines and practices related to HHM's EarthView program. * Practice safe work habits and wear protective safety equipment. * Ensure overall guest satisfaction. * Perform other duties as requested by management. * Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Position Requirements * High School diploma or equivalent preferred. * Previous night audit/accounting experience or equivalent training required. * Computer knowledge/Excel and arithmetic skills required. * FSD is a plus, required within 90 days of employment. * 1 to 3 years of related experience. Work Environment and Context * Work schedule varies and may include working on holidays, and weekends. * Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels

About Us HEI Hotels and Resorts is excited to welcome another luxury hotel into the portfolio! This sophisticated retreat is overlooking Biscayne Bay and is in walking distance of Brickell's business district. From expansive guest rooms and suites to premium services and amenities, this location offers the perfect destination for guests. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Manage catering accounts to achieve guest satisfaction and drive revenue growth. Responsible for soliciting new catering sales accounts, maintaining relationships with existing clients, and ensuring all revenue goals for food, beverage, and room rental are met or exceeded. Essential Duties and Responsibilities * Prospect and solicit new and existing accounts to achieve or exceed revenue goals through telephone, email, outside sales calls, site inspections, and written communication. * Understand and utilize monthly forecasting, annual budget processes, pace management, and productivity metrics to achieve financial targets. * Apply yield management techniques and analyze historical data to maximize revenue and profitability. * Evaluate catering business opportunities to ensure alignment with client expectations and hotel profitability. * Conduct market research on competitors' products, services, and pricing to inform strategic business plans. * Sell all aspects of the hotel, including room rental, A/V, and other revenue-generating services, to maximize account value. * Build and maintain long-term client relationships, ensuring repeat business. * Actively participate in industry organizations and community/civic activities to maintain awareness and create booking opportunities. * Utilize effective sales techniques, including closing and negotiating skills, for a variety of market segments. * Conduct hotel site inspections and client presentations with professionalism and confidence. * Participate in trade shows, sales blitzes, and networking events to generate leads. * Collaborate with culinary and banquet teams to design creative menus, event setups, and specialty functions, ensuring seamless execution. * Oversee the execution of all catering events sold, coordinating with banquet staff and vendors to ensure client satisfaction. * Manage A/V equipment as a profit center when applicable. * Maintain accurate records in sales and event management systems (e.g., Delphi) and ensure proper documentation for all events. * Monitor market trends, competitor activity, and key client accounts to identify growth opportunities. * Perform any other job-related duties as assigned. Qualifications and Skills * Prior hospitality experience with specific experience in catering sales is essential. * Minimum 1+ year in catering sales required. * Experience at a similar size and quality hotel preferred. * Proficient in Microsoft Word, Excel, and hotel sales system. * Strong sales and revenue management skills, with the ability to train and motivate peers. * Knowledge of hotel features, benefits, and competitive landscape. * Understanding of hotel operations, including marketing plans, personnel and labor relations, budget forecasting, and quality assurance. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Ability to work effectively under time constraints and adapt communication style to different audiences. * Strong organizational, problem-solving, and client service skills. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us Discover the hidden gen of Kimpton Fort Lauderdale Beach, nestled just steps from the serene shoreline. Our resort offers guests a unique vantage point of the city's vibrant boating life, along with a comprehensive experience of luxurious accommodations, events, dining and cocktails. We provide a wide range of career opportunities, whether you're seeking seasonal roles or a long-term career in hospitality. Our team is eager to welcome you into our family, where you'll join a passionate group that works hard, has fun and supports one another. As part of the HEI family, you'll benefit from our HEI Loves culture, which celebrates our associates with competitive compensation, exceptional benefits, and generous PTO programs. Enjoy access to health and wellness packages, robust retirement plans, travel benefits, product and service discounts, and much more. Join us at Kimpton Fort Lauderdale Beach and become a valued member of our dedicated team today! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Prepare food of consistent quality and assist in kitchen functions. Essential Duties and Responsibilities * Prepare food of consistent quality following recipe cards and production and portion standards, per check from servers. * Start food items that are prepared ahead of time, making sure not to over prepare estimated needs. * Date all food containers and rotate as per HEI Hotels and Resorts standards, making sure that all perishables are kept at proper temperatures. * Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of-stock items or possible shortages. Assist in keeping buffet stocked. * Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables. * Assist in setting up plans and actions to correct any food cost problems, control food waste, loss and usage per HEI Hotels and Resorts standards. * Operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven steam table, tilt kettle, waffle iron and flat top grill. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Hotel experience preferred. * Finger/hand dexterity in order to operate food machinery with or without reasonable accommodation. * Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 100 lbs. on a continuous schedule with or without reasonable accommodation. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration. Some of your responsibilities include: Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook. Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary. Make sure all shifts are covered as scheduled, cover as necessary. Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures. Ensure the completion of the desk agents' AM/PM checklist. Handle guest situations as they arise in a calm and professional manner. Be an expert in all employee duties to ensure you are "leading by example" in all that you do. Maintain professional contact via telephone with all other hotel departments. Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc. Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies. Counsel and coach employees when necessary, using accurate documentation and techniques. Ensure all employees complete their duties before departing, that they are posted at their stations on time. Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards. Accountable for meeting or coming in under payroll and expense budgets. What You Bring 2 years of related experience in hospitality or similar industry. High School Diploma is preferred. Flexible schedule, able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

Opportunity: Host Brand Ambassador Greet and escort guests to restaurant tables in accordance with established guest service and sustainability standards. Your Growth Path Food Server or Guest Service Agent - Restaurant Supervisor or Front Office Supervisor Your Focus Meet and greet guests as they arrive, offer choice of seating, escort to the dining table and present menu. Read, maintain and make daily entries in the log book to coordinate communication between shifts and management. Maintain proper set-up of the dining room. Assist as needed or requested with service. Receive records and make any necessary arrangements for reservations and special functions in the restaurant. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skills High school diploma or equivalent . Previous customer service experience preferred. Work Environment and Context Work schedule varies and will include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels. HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.

About Us Escape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Enjoy spectacular views of the ocean and Intercoastal Waterway and let the sound of lapping waves soothe your senses, day and night. Our associates love working here, and we think you will too! We offer free employee lunches, free parking, and monetary incentives based on Trip Advisor and GSS mentions, among other perks. Come find your home away from home and join the Westin team today! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Provide guidance and leadership to The Spa, ensuring consistent compliance with spa industry guidelines and hotel policies, and quality guest service while maximizing departmental profits. Essential Duties and Responsibilities Implement and manage spa's daily quality process including goal communication, associate improvement, and compliance with HEI Hotels and Resorts' standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly. Interview, hire, train, motivate, conduct performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate for spa associates including, but not limited to Manager(s), Supervisor(s), Therapists, Front Desk and Attendants. Maintain accurate and up to date records regarding required licensing of spa staff. Communicate both verbally and in writing to provide clear direction to staff. Assign and instruct Spa Therapists and Associates in details of work. Observe performance and encourage improvement. Monitor business levels and hotel occupancy and make staffing adjustments accordingly. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Supervise the budgeting, forecasting, cost, and inventory controls. Prepare Forecast expenses and actual results for the spa revenue and expenses. Provide expertise with regard to the spa's core business vis-à-vis company meetings and activities. Be available and able to assist in all aspects of operations as needed based on business needs. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Hotel experience preferred. Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work projects. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Complex mathematical skills and considerable skills in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting. Ability to be mobile for significant distances between and within buildings on the property. Ability to observe performance and detect signs of emergency situations and respond with proper action with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Accepting Applications for Hourly Hotel Positions. Explore opportunities in the following areas: * Engineering * Food and Beverage * Front Office * Housekeeping Source: HHM Hotels

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do In this role, you'll use your knowledge of regional trends, actively respond to financial performance, provide strategic direction for the sales teams, and ensure achievement of Kimpton's short and long term goals. Direct and lead your team to achieve budgeted top-line revenues. Accountable for Sales and Marketing budget to assure appropriate spend. Act as the hotel ambassador by establishing relationships with the community to increase the hotel's exposure. Work tactically with the Director of Revenue Management (DORM), Digital Marketing, and Public Relations teams to ensure a strategically symbolic relationship between all disciplines. Some of your responsibilities include: Provide coaching, mentoring, and training to the sales team, continually assessing their strengths and challenges. Develop marketing and PR initiatives to support sales strategies and activities. Establishes a sense of urgency with the team to understand and anticipate needs. Responsible for working directly with the Regional Director of Sales + Marketing (RDSM) and General Manager in building a clear and credible vision for the hotel. Handles specific accounts assigned by the RDSM. Handles assigned market segment based upon experience and depth of contact base to benefit the hotel. Knowledgeable of competitive set and recommends sales/pricing strategies, service, and product improvements to stay competitive. Responsible for achieving the group rooms and catering revenue budget for hotel. Align with the People & Culture Department (HR), structures, and systems to achieve strategic goals and maximize all revenues. Consistently reviews shifts in market mix with revenue and operations teams and makes deployment/pricing recommendations. Work with IHG Corporate Sellers to communicate specific account needs to impact revenues. Responsible for appropriate identification of key markets and supporting deployment and travel schedule strategies. Responsible for directing all Public Relations efforts including management of the Public Relations firm and collaboration with the Kimpton Home Office PR team. Develop appropriate revenue/production goals with the RDSM's support and approval. Works with DORM and Director of Catering on monthly, quarterly, and annual rooms, budgets, and forecasting. Responsible for management of departmental budgets including forecasting monthly expenses and explanation of variances on P&L. Pulls and analyzes relevant data to develop and recommend appropriate actions. Assist with individual quarterly action plans and quarterly Kimpton Check-Ins for your team. Ensure that accurate and detailed notes/traces of accounts are maintained via Opera and Delphi databases. What You Bring Bachelor's degree in Hotel Administration or Business preferred. 5 years of sales experience. Excellent verbal and written communication skills, computer literacy, and working knowledge of Delphi sales software, Microsoft Office Suite, Tableau etc. Ability to encourage, lead and develop a team by example. Well organized, detail oriented with excellent follow-up and communication skills. Ability to convert vision into specific and tangible actions. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity. Ability to adapt rapidly to evolving market dynamics and needs. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

Opportunity: Barback Prepare and service bars operating within the hotel in accordance with established guest service and sustainability standards. Your Growth Path Food Runner -Server-Bartender Your Focus Greet and acknowledge guests when performing barback related functions. Retrieve orders from storeroom; visually check stock received against written requisition with storeroom personnel to ensure order is accurate. Upon delivery to the bar, re-check items with bartender for completeness. Cut, slice and peel perishable garnishes and fruits, and mix and pour juices in sufficient amounts according to projected business. Store back-up supplies needing refrigeration in prescribed containers for later use. Check and assist bartender in maintaining adequate amounts of supplies, i.e., stir sticks, napkins, matches, etc., for both the immediate bar and extended service area. Maintain cleanliness of bar area, beer lockers, refrigeration, and storage areas to comply with health code standards. Scoop ice from ice bins, transport to service areas and replenish ice containers for usage. Box and save empty liquor bottles as they accumulate for later returns and requisitions. Transport and replace taps and perform routine maintenance requirements for beer kegs. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skills High School diploma or equivalent preferred. Customer service experience or restaurant experience a plus. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels. HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.

Opportunity: Barista Provide quality barista services in accordance with established guest service and sustainability standards. Your Growth Path Head Barista- Host or Hostess - Guest Service Agent Your Focus * Take coffee, beverage and food orders, input orders into POS system, collect payment and prepare orders. * Bus coffee cart areas and tables. * Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas. * Ensure that appliances are turned on/off at the appropriate times. * Stock and maintain work areas. * Take orders, input orders into POS system, collect payment and prepare orders. * Clean dishes, utensils, work areas, tables and equipment throughout the day. * Obtain change required for expected business level. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts and secure bank. * Abide by all State, Federal and Corporate requirements pertaining to food & alcoholic beverages. * Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. * Follow sustainability guidelines and practices related to HHM's EarthView program. * Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards. * Perform other duties as requested by management. Your Background and Skills * High School diploma or equivalent. * Customer service experience preferred. * Barista experience a plus. Work Environment and Context * Work schedule varies and may include working on holidays and weekends. * Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels