Hersha Hospitality jobs in New York, NY

Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager - General Manager - Area General Manager Your Focus Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures. Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required. Supervise all guest services department managers. Review correspondence from guests and incident logs and direct staff according to information obtained. Oversee all vendor and personnel contracts throughout the hotel. Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skills Associate's or Bachelor's degree preferred. 2 to 5 years hospitality related experience. Work Environment and Context Work schedule varies and may include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc. Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures. When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers' guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor. Minimize waste of supplies and amenities within all areas of housekeeping. May regularly assist with deep cleaning projects. Report needed repairs or unsafe conditions to supervisor. Handle all lost and found items according to established procedures. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Ensure compliance with federal, state and local laws regarding health and safety services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: Some previous housekeeping experience preferred. Previous background from the extended stay industry preferred. Ability to speak, read, and write fluent English is preferred; other languages beneficial. Basic reading, writing and mathematical abilities are preferred. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 75 pounds. Will be required to regularly use commercial cleaning chemicals. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Hourly Compensation Range: $29.90 - $39.87 Pay rate outlined follows contract requirements. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

The Security Officer is responsible for the safety and security of all our guests, employees and visitors of the hotel. They are responsible for protection of all hotel assets, ensuring that hotel security policies and procedures in accordance with Sonesta Hotels International corporate guidelines are enforced and that the hotel is in full compliance to all local, state and federal regulations. The Security officer also performs hotel security functions, to include fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Performs normal hotel security functions to include fire prevention and safety checks. Investigates thefts, accidents, and other incidents which occur on the property. Prevents losses of company and guest's property due to thefts, burglary, pilferage, and other criminal activity. Ensures a safe and tranquil environment for guests and employees. Assist guests and colleagues on all security and safety related enquiries. Resolves guest and employee complaints regarding safety and security matters. Conduct floor patrols during tour of duty, including checking of doors, windows, and securing facilities during non-operating hours. Monitors the activities of personnel on the premises to detect and counter thefts and other criminal activities. Completes associates forms and reports related to any accidents or issues within the premises of the hotel. Immediately report hotel deficiencies to appropriate departments for immediate repair. To perform other work related duties as assigned by Management. QUALIFICATIONS AND REQUIREMENTS: Regular and punctual attendance. Ability to adhere to the property's grooming standards. Ability to stand and walk on a continuous basis, and run as warranted. Ability to safely operate a motor vehicle during all hours and in all weather conditions. Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats.) Ability to understand and operate emergency equipment, (for example fire extinguishers, wheel chairs, respirators.) Ability to lift, carries, and store in overhead areas approximately 50 lbs. Ability to lift and move, in an emergency situation, an immobilized adult. Ability to bend, squat, kneel, climb (including stairs and ladder), and reach. Ability to push and/or pull approximately 75 lbs. Ability to work in extreme temperature. Ability to utilize communication equipment (for example: telephones, radios, and beepers.) Ability to communicate clearly and effectively with guests and other employees. Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner. Ability to read and write effectively. Ability to sustain direct contact with the public; must establish high degree of customer service, (smile, eye contact, positive personal presentation, etc.), and high volume interaction with guests and staff. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Hourly Compensation Range: $31.05 - $41.40 Pay rate outlined follows contract requirements. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. When assisting guests with their luggage and packages, maintain a professional, friendly, and helpful attitude. Some of your responsibilities include: Greet all guests upon arrival, open doors for visitors/guests to the hotel, and provide them with information on the hotel and surrounding area. Get assignments, keys, pager, radio, and special guest request from your supervisor at the beginning of your shift. Help guests bring luggage to the reception desks, their room, or to the curb to meet transportation when they're checking in and upon their checkout. Arrange transportation and assist guests into cars and call taxis when needed. When the concierge is not available, assist with booking tours and providing general information to guests. When the valet is busy, cover for lunch breaks, and cover in their absence. Ensure that the "no parking zone" is kept free and clear for guest arrival in the case of emergency. Assist with notification and delivery of messages, packages, flowers, wine, and other items to guests in their rooms. Clean and maintain the appearance of the surrounding areas of the hotel, monitor and replenish supplies and cleaning tools when needed. Return lost items found to the Housekeeping Department. We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do. What You Bring 1 year of experience in customer service or similar role. High School Diploma is preferred. Basic writing skills, professional communication skills. Knowledgeable of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants). Flexible schedule, able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

About Us Sophisticated design, luxurious amenities, bright lights and breathtaking views are just some descriptions of our hotel. Who wouldn't want to be part of it? Immerse yourself in Times Square, heart of New York City. Here at the Renaissance TSQ, we are like a big work family embracing each other and valuing our diversity. Come join the team to enjoy the grand options offered such as traveling perks, health benefits packages and prosperous retirement plans along with so much more! Let's discuss how to make you part of our team! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist Executive Sous Chef in the cleaning and organizing of the Food and Beverage Outlets. Essential Duties and Responsibilities: Promptly and carefully sort soiled ware so that it can be put through the dish or pot machine properly. Quickly wash all ware and replace in storage areas as designated. Physical strength and stamina are essential to this position due to the high activity level. Keep dish machine properly cleaned and filled with water per hotel standards. Operate burnishing machine to ensure proper finish on silverware. De-tarnish and polish silver for proper appearance. Clean kettles, tilt skillets, pots and pans promptly and completely so cooks can carry out their work. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills: Knowledge of service ware and how to maintain same in order to complement guest experience. Ability to push/pull service carts weighing up to 150 pounds with or without reasonable accommodation. Ability to transport heavy objects through a crowded room with or without reasonable accommodation. Ability to grasp, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 200lbs. with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $29.21 - $42.83 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us It's Your Moment to Rise. Start Your Journey with us at the The Westin New York Grand Central and discover a place where you're given a choice to not just get up and go to work, but rise. To feel empowered by career growth opportunities in a people-first environment. And to work together to enhance the well-being of our guests, our communities and each other. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. Discover our team spirit during Monthly Town Hall Celebrations, rejuvenation during all shifts with complimentary breakfast, lunch and dinner. If you're someone who is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at The Westin New York Grand Central, together we can rise. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Provide strategic leadership for the Catering Sales team to drive revenue, maximize profitability, and deliver exceptional client experience. Responsible for developing and executing sales strategies, building strong client relationships, and ensuring catering events meet hotel standards and financial goals. Essential Duties and Responsibilities * Lead, mentor, and manage the Catering Sales team, including recruiting, training, coaching, and performance management. * Develop and implement strategies to achieve or exceed catering revenue goals, with a strong focus on forecasting, budgeting, and optimizing catering mix. * Maximize profitability through effective yield management, evaluation of business opportunities, and optimization of catering mix and room rental contributions. * Build and maintain strong client relationships, ensuring repeat and referral business by consistently delivering exceptional service and experiences. * Partner with culinary and operations teams to create innovative, customized menus and event solutions that meet client needs while maximizing revenue. * Oversee contracted services to ensure proper contribution to profits. * Monitor catering sales performance, coach team members toward success, and maintain ongoing training programs. * Collaborate with Marketing to develop targeted strategies for catering business generation. * Identify and analyze market trends, competitive offerings, and client feedback to adjust strategies and maintain a competitive edge. * Represent the hotel in industry organizations, community/civic activities, trade shows, and client events to build brand presence and generate leads. * Ensure consistent use of hotel sales system to track activity, maintain accountability. * Active participation in professional and industry organizations. * Perform other job-related duties as assigned. Qualifications and Skills * Minimum 5 years of progressive leadership experience in Catering Sales at a comparable size and quality hotel or resort. * Proven track record of driving catering revenues, managing client relationships, and leading high-performing teams. * Strong financial acumen with expertise in forecasting, budgeting, and revenue/yield management. * In-depth knowledge of catering sales processes, including contracting, event planning, and execution. * Exceptional leadership and team development skills, with the ability to motivate, coach, and inspire. * Excellent relationship management skills, with a history of building long-term partnerships with clients and stakeholders. * Skilled in negotiating, closing sales, and creating tailored solutions for diverse market segments. * Proficient in Microsoft and hotel sales and event systems. * Knowledge of hotel operations, including sales, marketing, revenue management, and service standards. * Outstanding communication and presentation skills, with the ability to adapt style for different audiences. * Strong organizational and problem-solving skills with the ability to perform under pressure and meet deadlines. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $120,000.00 - $130,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do For Kimpton, our point of differentiation is our cultural foundation, there's a reason we call it People + Culture - and it's not just for the irony of the acronym. The folks within Kimpton P+C do not manage humans as resources; they empower employees and champion our culture. You will be passionate about the employee journey and champion a work environment consistent with Kimpton's Best Place to Work initiatives. Some of your responsibilities include: Develop, maintain and support a legitimate business partnership with the hotel & restaurant operations teams serving as an employee advocate, cultural ambassador, subject matter expert, innovator and consultant. Assists the hiring managers in departmental recruitment and staffing including participating in local and University career fairs, maintenance of job postings within budget and staffing guidelines, preparation of salaried offer letter requests and salaried/hourly offer letters, new hire paperwork and onboarding. Partner with hotel & restaurant management on mentorship, counseling and disciplinary matters. People + Culture also serves as a consultant on progressive discipline and related investigatory responsibilities for employee issues. Responsible for completion of Affirmative Action Plans. Champion Employee Relations consistent with Kimpton's Best Place To Work and employee communication/recognition initiatives such as the Employee Opinion Survey, Employee luncheon, Surprise and Delight, GM Communications Meetings/Fireside Chats, Employee Action Committees, Housekeeping Appreciation Week, Employee of the Month/Manager of the Quarter, Kimpton Moments Recognition, Kimpton Professional Women's Group and partner with the hotel operations to increase awareness of Kimpton Cares Month, Diversity and Inclusion Month and our CSR partnerships. Partner with General Managers and Department Heads to achieve excellence in employee satisfaction scores as measured through the annual Employee Opinion and Best Places to Work Surveys. Establish People + Culture Objectives to align & support the property's objectives and goals in Customer Service Metrics, Financials and all other measurable metrics established by the Company. Lead Performance Management administration including quarterly Check-In's, 90-day and Annual Performance Reviews for hotel & restaurant employees and performance improvement plans as needed. Regularly assess property-specific training needs and lead professional development including New Hire Orientation & Kimpton University facilitation, ensuring maximum attendance at all Kimpton University courses, compliance and skills-based training courses. Timely perform Exit and Stay interviews and look for trends. Ensure consistent compliance to all Company Policies, and all applicable labor laws. Ensure I-9, EEOC, OSHA and workplace file compliance. Manage Workers' Compensation and Unemployment administration including effective case management of claims to minimize liability and expense exposure. Guarantee adherence to Workers' Compensation reporting requirements, transitional duty and return-to-work goals for employees with active Workers' Compensation claims. Actively partner with the Director of Engineering and General Managers in leading Safety Committee initiatives. Manage and guarantee adherence with all FMLA, ADA and any other leave requests. Conduct annual wage comparison surveys within market and partner with GMs on data and recommendations. Manage the Financials and annual budgets for the People + Culture areas including employee relations, recruiting, training, etc. Actively and consistently participate in weekly hotel staff meetings, daily line up meetings, Executive Committee and/or departmental meetings, as needed or otherwise requested. Engage and keep constant communication with employees and management. Provide onsite Human Resources support and visibility for the property. What You Bring 4 years of HR management experience in hospitality or similar field. Bachelor's degree in HR, Hotel Management or related field preferred. Working knowledge of Outlook, Word, Excel, and PowerPoint. Strong organizational, task-management, employee relations, leadership, problem resolution, creativity, verbal and written communication and presentation skills. Comprehensive knowledge of all applicable federal, state and city employment and labor laws. Naturally outgoing and friendly attitude with personal commitment and passion for service excellence, in order to consistently deliver and demonstrate the Kimpton Way. Ability to operate independently, using good judgement to make decisions. Ability to handle confidential information discreetly and protect employee privacy. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

We are hiring a Maintenance Technician to join our Engineering team! In this role, you'll be responsible for ensuring all hotel equipment and systems operate safely and efficiently. You'll assist with preventative maintenance, repairs, and upkeep of the property's facilities-helping to provide a safe, comfortable environment for our guests and team members. Key Responsibilities * Perform routine maintenance and repairs to keep equipment and facilities in top condition. * Assist the Chief Engineer with building and grounds projects. * Conduct preventative maintenance checks and maintain safety standards. * Respond promptly to guest requests and maintenance issues with professionalism and courtesy. * Support other departments when needed and follow all emergency and safety procedures. Qualifications * Previous experience in general maintenance, facility repair, or a similar role. * Strong problem-solving skills with a hands-on approach. * Basic knowledge of HVAC, electrical, plumbing, and mechanical systems preferred. * Reliable, team-oriented, and customer-focused with a positive attitude. Why Join Concord? We offer competitive wages and a comprehensive benefits package for full-time associates, including: * Medical, dental, vision, life, and disability insurance * 401(k) with company match * Tuition assistance * Discounted hotel stays * Training, development, and career advancement opportunities * Eligibility for a performance-based bonus upon attainment of objectives Why Concord? Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow. We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All." We are Concord! Salary Range - $26.00 - $28.00 per hour

Opportunity: Laundry Attendant Perform laundry cleaning activities in accordance with established brand/hotel guest service and sustainability standards ensuring a high level of guest satisfaction. Your Growth Path Room Attendant - Housekeeping Supervisor - Executive Housekeeper Your Focus Sort, count, and pre-treat soiled linen in preparation for laundering. Load and unload washers and dryers. Maintain equipment as trained. Fold, store and distribute towels and linens. Practice safe work habits and wear protective safety equipment. Assist with other housekeeping tasks in the event of staffing shortages. Maintain clean work areas. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Perform other duties as requested by management. Your Background and Skills Prior housekeeping experience is desirable. HHM Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Free Basic Life Insurance Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays, weekends or alternate shifts. Requires standing for extended periods, walking, pushing, pulling, bending, kneeling, lifting up to 50 pounds, reaching, kneeling and bending. Operate heavy machinery and use cleaning chemicals. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.

Opportunity: Breakfast Attendant Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards. Your Growth Path Restaurant Server or Guest Service Agent - Restaurant Supervisor or Front Desk Manager. Your Focus Carry food, dishes, trays, or silverware from pantry to serving counters. Set up attractive food displays and maintain cleanliness to ensure food safety. Wipe tables or seats with dampened cloths. Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning. Clean up spilled food, drink or broken dishes and remove trash. Maintain adequate supplies of items such as clean glassware, dishes, or trays. Fill beverage and ice dispensers. Stock cabinets or serving areas with condiments and refill condiment containers. Locate and provide items requested by guests. Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program Practice safe work habits and use required safety equipment. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skills High School diploma or equivalent preferred. Food sanitation certification a plus and required within 90 days of employment. Previous food and beverage experience preferred or equivalent training. HHM Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Free Basic Life Insurance Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunties at this location, click here.

Opportunity: Chief Engineer Manage general and preventative maintenance functions to ensure guest service and sustainability standards are achieved and maintained throughout the hotel structure. Potential Career Path Area Chief Engineer - Regional Director of Engineering Essential Job Functions Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Maintain the hotel R&M budget. Conduct room inspections, and identify repair needs. Manage and coordinate bids, quotes and contracts for 3rd party vendors. Oversee small projects, or PIPS, and manage and report on the work progress. Install or repair sheet rock and other wall coverings. Paint designated areas and items. Install and replace basic electrical fixtures. Replace light switches, receptacles, light bulbs, and fixtures. Install, replace, and program televisions. Perform minor plumbing functions. Replace and repair heating and cooling pumps as well as preventative maintenance on units. Troubleshoot and repair kitchen equipment. Perform preventative maintenance on a scheduled basis and complete work orders as necessary; keep accurate records of PMs on all rooms and equipment. Maintain the building exterior and “curb appeal” of entire hotel grounds Refurbish, paint and finish furniture and fixtures as needed. Test, examine, and maintain hotel's life safety systems to ensure they are 100% operational at all times. Maintain repair and preventive maintenance records and coordinate compliance of service contracts. Perform and maintain work to local, state and Federal codes. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Provide weekly updates to the Corporate or Regional Director of Engineering. Position Requirements High School diploma and/or trade school course work in related field preferred. Previous supervisory engineer/maintenance experience required or equivalent training. Certifications may be required. Work Environment and Context Work schedule varies and may include working on holidays and weekends or alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, climbing, stooping, kneeling or crouching. HHM Hotels Benefits and Perks Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Free Basic Life Insurance Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It The compensation range for this role is $85,000.00-$90,000.00 and the determined salary will be commensurate with the candidate's qualifications and experience within the hospitality industry. HHM Hotels offers a competitive salary package that aligns with market standards, with the highest potential earnings observed for candidates with 3-5 years of relevant experience. About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

Opportunity: Revenue Management Analyst Assist revenue management Leadership in maximizing room revenue across a portfolio of select, full service and independent properties by collecting and entering data, maintaining tools, and analyzing data. Your Growth Path Revenue Manager - Area Director of Revenue Management - Regional Director of Revenue Management Your Focus * Accumulate, consolidate, and effectively present information from disparate sources for use by company senior leadership to validate company strategy and maximize hotel revenues. * Monitor and evaluate room rates and availability across all distribution channels in accordance with established guidelines to maximize occupancy and revenues. * Measure, analyze and report out on booking trends, pickup, no shows, and sources of business. * Consolidate and evaluate short and long term revenue forecasts and generate weekly and monthly enterprise-wide roll-ups and critiques, identifying areas of opportunity and strategies to improve revenue and overall profitability. * Assist in the evaluation and strategic planning of future hotel acquisitions. * Participate in all and support all aspects of The Company's Revenue Management processes and procedures. * Establish and maintain meaningful external and internal relationships. * Follow sustainability guidelines and practices related to HHM's EarthView program. * Practice safe work habits. * Perform other duties as requested by management. Your Background and Skills * College Degree in related discipline and/or prior revenue management or business analyst experience. * Must have extensive experience using Microsoft Office products to format, analyze, and present large amounts of information effectively. HHM Hotels Benefits and Perks * Medical, Dental and Vision Health Insurance * Paid Time Off * 401k Company Match * Free Basic Life Insurance * Travel Discounts * Commuter Transit and Commuter Parking Benefits * Technology Reimbursements * 24/7 access to TELUS Health, a confidential work-life resource. * Educational/Professional Development * Hybrid Work Options Work Environment and Context * Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels

Opportunity: Revenue Manager Maximize room revenue and yield penetration through proper management of room inventories and using analytics and technical knowledge of hotel reservations and front office systems. Potential Career Path Area Director - Regional Director - VP Revenue Management Essential Job Functions Control room rates and availability in accordance with established guidelines to maximize occupancy and revenues. Develop, communicate and implement sales strategies, mix of business, channel management, pricing strategies, as well as reservations systems and related policies. Initiate short and long term revenue forecasts and generate weekly and monthly critiques, identifying areas of opportunity and strategies to improve revenue and overall profitability. Measure and analyze booking trends, pickup, no shows, and sources of business. Manage, produce and monitor rate strategy tiers, booking pace by Market Segment, GDS, inventory and monthly results. Work with the different departments to ensure similar goals, and implement action plans to achieve optimum revenue management. Communicate with hotel functional leaders to establish a collaborative approach to revenue management. Establish and maintain meaningful external and internal relationships Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits. Perform other duties as requested by management. Position Requirements College Degree in related discipline and/or prior revenue management experience. Work Environment and Context Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.

Opportunity: Concierge Serve as an ambassador of The Fifth Avenue Hotel, delivering a refined, seamless, and personalized guest experience. Assist guests with elevated services, both proactively and upon request, while expertly coordinating and communicating the hotel's luxury amenities. Responsibilities Warmly greet and acknowledge guests with polished professionalism, offering thoughtful assistance at every opportunity. Provide sophisticated guidance on premier local attractions, cultural institutions, and exclusive events. Arrange transportation with meticulous attention to comfort, timeliness, and guest preference. Secure dining reservations, curated experiences, and event tickets, including access to sought-after or exclusive venues. Receive, store, safeguard, and deliver guest luggage, mail, and personal items with impeccable care. Pick up and deliver items or run errands with precision and discretion. Fulfill unique or high-level guest requests, including sourcing specialty items or coordinating bespoke services. Support the Guest Service team during peak arrival and departure periods or staffing shortages. Maintain full awareness of guest satisfaction metrics and actively contribute to the highest standards of luxury service. Adhere to all safety practices and required protective equipment standards. Ensure that every guest departs fully satisfied with the hotel experience. Perform additional duties as assigned by management. Experience High School diploma or equivalent. Prior customer service experience required; luxury hospitality experience strongly preferred. Strong knowledge of the local area, including cultural highlights, fine dining, luxury retail, and notable events. Work Environment Flexible schedule required, including holidays, weekends, and varied shifts. Role requires extended periods of standing and/or sitting, walking, and occasional lifting up to 50 pounds. Maximum USD $31.00/Hr.

Opportunity: Driver Safely transport guests between the hotel and various locations, providing courteous and timely service. Maintain the cleanliness and proper functioning of the vehicle while ensuring a positive and comfortable experience for guests. Your Growth Path Bell Person/Door Person/Guest Service Agent - Guest Service Supervisor Your Focus * Greet guests in a warm and friendly manner immediately upon interaction. * Transport guests safely to and from airport or other locations by driving shuttle vans or other vehicles. * Provide information regarding the localcommunity upon request. * Load and unload guest luggage and other materials. * Complete required transportation logs. * Report vehicle mechanical problems immediately. * Obey traffic laws and follow established traffic and transportation procedures. * Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. * Work as a Bell Attendant during staffing shortages or peak check/in out periods. * Follow sustainability guidelines and practices related to HHM Hotels' EarthView program. * Practice safe work habits and wear protective safety equipment. * Ensure overall guest satisfaction. * Perform other duties as requested by management. Your Background and Skills * This position will also include driving the hotel shuttle within the local area. A current & valid driver's license is required, with no moving violations on your driving record. * High School diploma preferred. * Driving record free of serious infractions. Work Context Requires sitting for extended periods, driving using hands and feet, pushing, lifting up to 50 pounds, bending and reaching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels

Opportunity: Engineer Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner. Your Growth Path Engineering Supervisor - Chief Engineer - Area Chief Engineer Your Focus Conduct room inspections and identify repair needs. Install or repair sheetrock and other wall coverings. Paint designated areas and items. Install and replace basic electrical fixtures, replace light switches, receptacles, light bulbs and fixtures. Repair furniture. Install, replace and program televisions. Perform minor plumbing functions. Replace and repair heating and cooling pumps as well as preventative maintenance on units. Trace and repair all types of water lines. Troubleshoot and repair kitchen equipment. Maintain repair and preventive maintenance records. Perform and maintain work to local, state and Federal codes. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Work as a bell attendant in the event of staffing shortages or during peak check in/out periods. Follow Service Recovery Guidelines. Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skills High School diploma and Trade school course work in related field preferred. Previous engineer/maintenance experience or equivalent training required. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Context Work schedule varies and may include working on holidays and weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

Accepting Applications for Managerial Hotel Positions. Explore opportunities in the following areas: General Manager Front Office Manager Chief Engineer Executive Chef Director of Food and Beverage Director of Sales and Marketing Catering Sales Manager Sales Manager

Opportunity: Night Auditor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office Manager Your Focus * Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. * Keep records of room availability and guests' accounts, manually or using computers. * Prepare and distribute daily reports. * Audit and reconcile cashiers. * Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. * Input and update financial information into the BRAINS network. * Check guests in/out and perform Guest Service Agents tasks. * Respond to guest inquiries and resolve complaints. * Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. * Practice safe work habits and wear protective safety equipment. * Ensure overall guest satisfaction. * Perform other duties as requested by management. Your Background and Skills * High School diploma or equivalent preferred. * Previous night audit/accounting experience or equivalent training required. * Computer knowledge/Excel and arithmetic skills required. * FSD is a plus, required within 90 days of employment. HHM Hotels Benefits and Perks * Competitive wages for full time and part time opportunities * Medical, Dental and Vision Health Insurance * Paid Time Off * 401k Company Match * Daily Pay * Free Basic Life Insurance * 24/7 access to TELUS Health, a confidential work-life resource. * Travel Discounts * Commuter Transit and Commuter Parking Benefits * Employee Assistance and Wellness Program * Educational/Professional Development * Referral Bonus Program Work Environment and Context * Work schedule varies and may include working on holidays, and weekends. * Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels

Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Your Focus * Immediately greet guests and offer to assist with their needs. * Register and assign guests to hotel rooms. * Establish methods of payment and verify credit. * Make and confirm reservations. * Compute bills, collect payments, and make change for guests. * Transmit and receive messages, using telephones or the PMS system. * Respond to guest requests in a timely manner. * Receive and resolve guest complaints, elevating to supervisor if necessary. * Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. * Perform bookkeeping activities, such as balancing accounts and conducting audits. * Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. * Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. * Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. * Ensure overall guest satisfaction. * Perform other duties as requested by management. Your Background and Skill * High School diploma or equivalent preferred. * Previous customer service experience or equivalent training required. * Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks * Competitive wages for full time and part time opportunities * Medical, Dental and Vision Health Insurance * Paid Time Off * 401k Company Match * Daily Pay * Free Basic Life Insurance * 24/7 access to TELUS Health, a confidential work-life resource. * Travel Discounts * Commuter Transit and Commuter Parking Benefits * Employee Assistance and Wellness Program * Educational/Professional Development * Referral Bonus Program Work Environment and Context * Work schedule varies and may include working on holidays, weekends and alternate shifts. * Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels