Hersha Hospitality jobs in Pleasanton, CA - 122 jobs
Room Attendant / Housekeeper
HHM Hotels 4.5
HHM Hotels job in Sunnyvale, CA
Opportunity: Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards. Your Growth Path Housekeeping Supervisor - Assistant Executive Housekeeper - Executive Housekeeper Your Focus * Greet guests upon interaction with a warm and friendly greeting.
* Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
* Change bed linens and replace towels and other amenities.
* Clean and polish furniture and fixtures; dust furniture, walls or equipment.
* Notify managers concerning the need for repairs in guest rooms.
* Process guest items left in rooms according to lost and found policy.
* Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
* Perform house person and lobby attendant duties when short staffed or during peak periods.
* Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
* Ensure overall guest satisfaction.
* Perform other duties as requested by management.
Your Background and Skills
* High School diploma preferred.
* Previous housekeeping experience required or equivalent training.
* Understand and communicate in English.
HHM Hotels Benefits and Perks
* Competitive wages for full time and part time opportunities
* Medical, Dental and Vision Health Insurance
* Paid Time Off
* 401k Company Match
* Daily Pay
* Free Basic Life Insurance
* Travel Discounts
* Commuter Transit and Commuter Parking Benefits
* Employee Assistance and Wellness Program
* Educational/Professional Development
* Referral Bonus Program
Work Environment and Context
* Work schedule varies and may include working on holidays, and weekends.
* Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
Source: HHM Hotels
$34k-42k yearly est. Auto-Apply 16d ago
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Bus Person
Hersha Hospitality Management LP 4.5
Hersha Hospitality Management LP job in Menlo Park, CA
Opportunity: Bus Person
Set up and clear tables, stock all service stations, and assist food servers in accordance with established guest service and sustainability standards.
Potential Career Path
Food Runner - Restaurant Server- Restaurant Floor Manager
Essential Job Functions
Clear dirty table settings and prepare table for resetting.
Maintain stock and cleanliness of stations for all meal periods.
Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary.
Transport all dirty tableware from dining room to dishwashing area.
Follow sustainability guidelines and practices related to HHM's EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
Position Requirements
High School diploma or equivalent.
Work Environment and Context
Work schedule varies and may include working on holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
About Us
Centrally located on the San Francisco Peninsula in the Menlo Park Gateway, Hotel Nia is redefining the expectation for high-end hospitality among Redwood City hotels in Silicon Valley.
This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
$28k-38k yearly est. Auto-Apply 60d+ ago
Senior Sales Manager
HEI Hotels 4.3
San Francisco, CA job
Senior Sales Manager page is loaded## Senior Sales Managerremote type: On-Sitelocations: The Jay - San Francisco, CAtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR109466The Jay, Autograph Collection, San Francisco's newest luxury life-style hotel, is where new-age San Franciscans gather, find inspiration, and celebrate our city. With a quiet but blossoming and vibrant location in the heart of the Embarcadero and adjacent to Jackson Square, The Jay, completely renovated, is an ode to classic San Francisco; peppered with bits of nostalgia, but led mostly by its modern structure and sophisticated style. The design and offerings of the hotel are inspired by the makers and innovators who made San Francisco great. It is a true celebration of those who shaped San Francisco. The word “Jay” in Latin means “to celebrate”, hence the name, The Jay. Our goal is to delight our guests with the element of discovery and authentic connection to the city, it's neighborhoods and residents. We are seeking associates who enjoy exceeding guest expectations and strive to deliver a professional and approachable level of service as a “friend-in-the-know” when it comes to engaging our luxury life-style guests. We offer competitive benefits for all associates including a comprehensive medical plan, free employee meal per shift, discounted public transportation, all associate outings, and more. An opportunity to help continue to grow a completely renovated and redesigned luxury destination, creating the newest jewel of San Francisco's Embarcadero/Jackson Square/FiDi neighborhood. Oh, and we have fun, work hard and laugh a lot. This is an exciting time in the hotel's history - you should be part of it!We value U.S. military experience and invite all qualified military candidates to apply.**Overview**Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental.### **Essential Duties and Responsibilities*** Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.* Advanced level of producing room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales.* Maximize revenue by selling all facets of the hotel, both verbally and in written form to previous, current, and potential clients.* Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts.* Develop and conduct persuasive verbal sales presentations to prospective clients.* Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.* Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.* Prepare correspondence to customers, internal booking reports and file maintenance.* Participate in daily business review meetings, pre-convention meetings, training and other sales-related meetings as required.* Attend trade shows, community events and industry meetings.* Advanced knowledge of market trends, competition, and key customers of the hotel.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.**Qualifications and Skills:*** 4 year college degree or 2 year associates degree in related field required.* 3+ years of past sales experience in a senior role preferred.* Must have experience in luxury property of similar size and quality hotel.* Preferred to have strong established network in the luxury hospitality environment.* Effective verbal and written communication skills.* Ability to adapt communication style to suit different audiences.* Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and CI/TY.* Advanced knowledge of sales skills, revenue management, training, and motivation of peers.* Advanced knowledge of hotel and competitive market.* Ability to execute appropriate action plans.* Desire to participate as part of a team.* Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.* Able to set priorities, plan, organize, and delegate.* Written communication skills to be concise, well organized, complete, and clear.* Ability to work effectively under time constraints and deadlines.* Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.**Compensation**Salary Range: $95,000.00 - $110,000.00 Annually### ### ## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.### Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We're always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we're able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today.
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$95k-110k yearly 1d ago
Club Agent
HEI Hotels & Resorts 4.3
Berkeley, CA job
About Us At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Assist Club guests with arrival and departure, while providing positive guests experiences.
Essential Duties and Responsibilities:
* Welcome guests to the Health Club and ensure they have a safe and enjoyable experience
* Consistently offer professional, friendly and engaging service
* Maintain the weight and cardiovascular fitness areas; ensuring equipment is clean, functioning properly, re-racked properly and used according to the guidelines of the facility
* Ensure guest members are aware of all programs and fitness classes available
* Instruct guests in use of equipment and provide basic fitness information
* Maintain attendance records and ensure all guests have registered in the facility
* Assist in promoting the facility and organize special events as required
* Stock locker room with appropriate amenities such as towels and robes.
* Empty carts of soiled linen and trash.
* Clean and remove spots from corridor walls and doors.
* Make sure glass doors & mirrors are clean.
* Ensure guests have been given items that will enhance their experience.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job related duties as assigned.
Qualifications:
* Ability to lift, bend, stoop, walk, push carts up to 50lbs. with or without reasonable accommodation.
* Ability to stand and move throughout area and continuously perform essential job functions with or without reasonable accommodation.
* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Salary Range: $25.93 - $25.93 Hourly
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
$25.9-25.9 hourly Auto-Apply 12d ago
Front Office Manager
HEI Hotels & Resorts 4.3
Berkeley, CA job
About Us At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.
Essential Duties and Responsibilities
* Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
* Implement company and franchise programs.
* Prepare forecasts and reports and assist in the development of the room's budget.
* Monitor and maintain the front office systems and equipment to ensure their optimum performance.
* Track guest satisfaction surveys and maximize usage of the guest response tracking system.
* Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.
* Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
* Communicate both verbally and in writing to provide clear direction to staff.
* Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
* Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.
* Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
* Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
* Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
* Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
* Regular attendance in conformance with the standards is essential to the successful performance of this position.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job-related duties as assigned.
Qualifications and Skills
* Minimum of 2 years Front Desk experience, preferably in leadership role.
* Proficient with PMS system.
* Advanced knowledge of brand's reward program.
* Able to handle cash and credit transactions.
* Computer literacy and financial management a must.
* Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
* General knowledge of local area attractions and transportation.
* Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
* Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws.
* Able to establish and maintain effective working relationships with associates and customers.
* Able to make sound business decisions and take action quickly based on previous experience and good judgment.
* Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
* Effective verbal and written communication skills.
* Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Salary Range: $87,000.00 - $97,000.00 Annually
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
$87k-97k yearly Auto-Apply 43d ago
Maintenance Engineer - Hotel Zetta
Sage Hospitality 3.9
San Francisco, CA job
Why us?
Hotel Zetta is seeking a full-time Maintenance Engineer to join our team in serving guests with creativity and passion!
Work Where You Belong! Hotel Zetta - For the bold and the brave, this creative haven is steeped in a playful, adventurous spirit. One-of-a-kind touches, distinctive design, and dynamic art fill every stay with surprise and delight.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Job Overview
Carry a portable radio, staying in constant communication with the central base station, respond to all engineering service calls, giving priority to guest requests, and maintain hotel equipment in an efficient, safe, accident-free manner.
Responsibilities
Respond to and handle guest requests in a courteous, efficient, safe manner.
Perform preventive maintenance and necessary repairs and all hotel equipment, including kitchen, laundry, boiler, plumbing, HVAC, electrical and guest rooms.
Monitor and maintain all engineering functions when full engineering staff is not available (i.e. weekends and evenings). Respond to all emergency situations including fire alarms, bomb threats, disasters and power failures; notify the appropriate authorities.
Make rounds of the hotel property to ensure everything is in working order.
Clean and maintain all equipment and work areas.
Complete maintenance requests, take equipment and meter readings and maintain log to notify the next shift. Document all parts used and parts needed to be purchased.
Handle elevator breakdowns.
Maintain proper records of the Rooms Preventive Maintenance Program and Request Program.
Complete work order request forms on a daily and timely basis.
Report any unsafe conditions to leadership.
Qualifications
Education/Formal Training
High school diploma or equivalent trade school, special courses in building maintenance and construction.
Experience
A minimum of 6 months successful experience in equal or similar position. Prior hotel maintenance experience required.
Knowledge/Skills
Ability to maintain and repair HVAC, electrical, plumbing equipment and perform carpentry, repair work, construction and renovation work.
May require ability to drive pick-up truck and snow removal equipment.
Ability to maintain logs and records.
Requires a professional presentation and an ability to work in a team atmosphere and to make independent decisions.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to hear portable radio, fire alarms, machinery, guests.
Ability to inspect, maintain equipment.
Ability to respond on portable radio to base station, guests.
Lifting, pushing, pulling and carrying required frequently to respond to requests for service and repairs anywhere in hotel or in parking lot.
Frequent bending and kneeling required to perform inspections and repairs.
100% mobility required -must respond quickly to emergency. Potential continuous standing may be required.
Climbing stairs of approximately 90 steps 20% of 8 hours. Climbing ladders of approximately 8 feet 10% of 8 hours.
Driving -sometimes necessary to drive company pick-up truck/snow plow approximately 10% of time, unless snow emergency, then 100% of time.
Environment
Indoor exposure to both stable and extreme variance of hot and cold temperatures. Outside exposure to all weather elements and extreme fluctuations of temperature. Prolonged standing, walking, bending, reaching, and heavy lifting.
Employer will consider all qualified applicants in a manner that adheres to the regulations and requirements of the local ordinance.
EOE
Benefits
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company's 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Salary USD $30.81 - USD $30.81 /Hr.
$30.8 hourly Auto-Apply 21d ago
Temporary Human Resources Director
HEI Hotels & Resorts 4.3
Berkeley, CA job
About Us At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
The Temporary Task Force Director of Human Resources will provide interim leadership and oversight of the HR function at the Claremont Resort & Club. The temporary assignment is expected to last 5-6 months. This role ensures continuity in human resources operations including supporting associates, maintaining compliance and ensuring effective management of the Human Resources function. This will include recruiting, training, compliance with statutory requirements and the execution of associates relations activities, in order to provide associates with the guidance, and support necessary to achieve their guest service and business objectives.
Essential Duties and Responsibilities
Job Responsibilities:
* Provide assistance, guidance and counseling to the General Manager, management staff and associates at assigned hotel in order to maximize the quality and professionalism of the hotel staff by listening and interpreting concerns and objectives and seeking solutions.
* Assists in the development, implementation and administration of all Human Resource functions, including recruitment, training and development, payroll and associate relations activities, relating to all hotel personnel.
* Ensure that associates are developed and utilized to their maximum potential by controlling the implementation, administration and monitoring of all training programs. Instruct training classes, analyze and review current and proposed methods, consult with and make recommendations to the management staff for improvement.
* Direct and instruct the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient associates. Conduct interviews for all management positions. Ensure all other pre-selection activities are completed, including reference checks, background checks, etc. Ensure all new hires and existing associates possess proper employment eligibility verifications.
* Ensure compliance with all Company policies and procedures and Federal, State and Local laws and regulations which pertain to Human Resources. Implement new procedures and communicate verbally and in writing any new requirements.
* Direct and administer associates relations programs and activities such as associate recognition and service award ceremonies, social functions and general hotel meetings to maintain a positive associate relations climate. Monitor the associate performance appraisal programs. Analyze evaluations to ensure appraisal comments are appropriate and verify goals are measurable and achievable.
* Control the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals and/or computer systems.
* Coordinates managing all labor relations activities by administering union contracts and ensuring compliance. Responds to all grievances in writing, negotiates settlements and acts as the hotel representative at all arbitrations, where applicable.
* Performs any other job related duties as assigned.
Qualifications and Skills
* Previous hotel experience as a Human Resources Manager or Director within the state of California is required.
* HRIS experience with Workday is strongly preferred.
* Ability to deal effectively with all applicants and associates with tact and diplomacy, to diffuse anger and collect accurate information and resolve conflicts.
* Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
* Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
* Basic mathematical skills in order to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system.
* Ability to prepare correspondence and meet deadlines.
* Ability to prepare office memorandum and correspondence as well as provide clear and meaningful instructions, guidance, and counseling to all associates.
* Ability to observe associates in the workplace, analyze operations and detect situations of concern with regard to areas such as associate performance, grooming, training, policy adherence and morale.
* Ability to work effectively under time constraints and deadlines.
* Ability to stand, walk and sit and continuously perform essential job functions for an eight-plus hour shift with or without reasonable accommodation.
* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Salary Range: $155,000.00 - $165,000.00 Annually
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
$155k-165k yearly Auto-Apply 1d ago
Operations Supervisor
Hersha Hospitality Management LP 4.5
Hersha Hospitality Management LP job in Sunnyvale, CA
Opportunity: Operations Supervisor
Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.
Potential Career Path
Front Office Manager - Assistant General Manager - General Manager
Essential Job Functions
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Monitor and maintain the front office systems and equipment to ensure optimum performance.
Supervise night audit functions, and perform audit in absence of the night auditor.
Be aware of emergency procedures and take full responsibility in emergency situations.
Follow sustainability guidelines and practices related to HHM's EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
Perform other duties as requested by management.
Position Requirements
Associate or Bachelor's degree preferred.
Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.
Work Environment and Context
Work schedule varies and may include working on holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
$43k-74k yearly est. Auto-Apply 60d+ ago
Part Time Lifeguard
HEI Hotels & Resorts 4.3
Berkeley, CA job
About Us At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Supervises and provides surveillance of swimmers and guests during park hours, special events, and training sessions.
Essential Duties and Responsibilities
* Responds to emergency situations in the assigned zone.
* Assists in communicating emergency situations outside of the assigned zone.
* Administers and coordinates emergency first aid as necessary.
* Enforces the rules and regulations of the waterpark.
* Advises aquatics management of unsafe and unsanitary conditions.
* Provides superior customer service to all guests by assisting all in a polite and expedient manner.
* Assist younger guests with handing out height wristbands for water slides & proper fitting of lifejackets.
* Must be open to new training and experiences.
* Provides information on park and resort activities and policies.
* Performs daily routine chores and maintenance of waterpark to ensure neat and orderly appearance.
* Uses appropriate PPE when handling/cleaning up/disposing of all biohazards both in the water or on the pool deck.
* Advises Aquatics management of unsafe and unsanitary conditions.
* Performing within Ellis and Associates Certification standards.
* Must be well groomed, with nametag on always while working on the property.
* Must follow all uniform guidelines that are outlined in the employee handbook.
* Performs any other job related duties as assigned.
Qualifications and Skills
* Must have availability of 4 days a week, with 3 shifts being 4 hours. One shift must be a full (6-8 hours) weekend day, or both days.
* Sit or stand for extended periods of time
* Capable of prolonged exposure to hot and humid environments
* Ability to climb multiple flights of stairs
Compensation
Salary Range: $23.18 - $23.18 Hourly
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
$23.2-23.2 hourly Auto-Apply 6d ago
Chief Engineer (Hotel Maintenance)
Hersha Hospitality Management LP 4.5
Hersha Hospitality Management LP job in Pleasanton, CA
Opportunity: Chief Engineer
Manage general and preventative maintenance functions to ensure guest service and sustainability standards are achieved and maintained throughout the hotel structure.
Potential Career Path
Area Chief Engineer - Regional Director of Engineering
Essential Job Functions
Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Maintain the hotel R&M budget.
Conduct room inspections, and identify repair needs.
Manage and coordinate bids, quotes and contracts for 3rd party vendors.
Oversee small projects, or PIPS, and manage and report on the work progress.
Install or repair sheet rock and other wall coverings.
Paint designated areas and items.
Install and replace basic electrical fixtures. Replace light switches, receptacles, light bulbs, and fixtures.
Install, replace, and program televisions.
Perform minor plumbing functions.
Replace and repair heating and cooling pumps as well as preventative maintenance on units.
Troubleshoot and repair kitchen equipment.
Perform preventative maintenance on a scheduled basis and complete work orders as necessary; keep accurate records of PMs on all rooms and equipment.
Maintain the building exterior and “curb appeal” of entire hotel grounds
Refurbish, paint and finish furniture and fixtures as needed.
Test, examine, and maintain hotel's life safety systems to ensure they are 100% operational at all times.
Maintain repair and preventive maintenance records and coordinate compliance of service contracts.
Perform and maintain work to local, state and Federal codes.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Follow sustainability guidelines and practices related to HHM's EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
Provide weekly updates to the Corporate or Regional Director of Engineering.
Position Requirements
High School diploma and/or trade school course work in related field preferred.
Previous supervisory engineer/maintenance experience required or equivalent training.
Certifications may be required.
Work Environment and Context
Work schedule varies and may include working on holidays and weekends or alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, climbing, stooping, kneeling or crouching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
$73k-145k yearly est. Auto-Apply 8d ago
Front Desk Agent
Sage Hospitality 3.9
Napa, CA job
Why us?
Sage Hospitality Group is set to hire a full time Front Desk Agent to join us at the Napa Valley Marriott Hotel & Spa.
Get a different Northern California experience at Napa Valley Marriott Hotel & Spa, with comfortable rooms and suites, garden spaces, a luxurious resort-style pool and splash bar, and lively restaurants: enjoy local ingredients and premium wine pairings at Little Summer, or hang-out with local beers, burgers, and yard games at South Yard. Whether you're here for business or a weekend trip to napa, our hotel near wineries offers a laid-back experience: our courtyard features glowing fire pits and lush landscaping, providing a relaxing space to unwind and sip wine after exploring Napa Valley. Our hotel near Robert Mondavi Winery and Castello Di Amorosa is also close to downtown Napa restaurants and shopping. Gather in our Napa conference center, featuring over 22,000 sq ft of elegant indoor meeting rooms and outdoor event venues, ideal for Napa weddings under Redwood trees. You will always remember your easy-going, resort experience at Napa Valley Marriott Hotel & Spa.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Job Overview
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
None required
Knowledge/Skills
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to read written communiques and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Benefits
Medical, Dental, and Vision insurance
Eligible to participate in the Company's 401(k) program with employer matching
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Salary USD $22.00 - USD $22.00 /Hr.
$22 hourly Auto-Apply 11d ago
Director of Housekeeping
Kimpton Hotels 4.4
San Francisco, CA job
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
The Director of Housekeeping is responsible for the supervision and coordination of all housekeeping activities regarding the cleaning and maintenance of the property. This is a high energy role for someone who embodies and values Kimpton culture!
Some of your responsibilities include:
* Select, staff, recruit, hire, and train qualified housekeeping candidates.
* In charge of scheduling all regular and irregular cleanings Ex: room carpets, upholstery, and draperies as needed, along with annual or semiannual deep cleaning projects and window cleaning as necessary.
* Responsible for the cleanliness of all common areas, meeting spaces, and public areas of the hotel.
* Review MOD report for room moves, guest issues and special requests
* Responsible for preparing room assignments, distributing keys and assigning floors for all housekeeping staff each morning.
* Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.
* Assist with guest requests as required.
* Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
* Review and update systems and supplies purchased for guest room accommodations using budgetary guidelines.
* Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.
* Maintain good performance and efficiency levels by setting quality standards following hotel procedures and policies.
* Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment.
* Prepare annual housekeeping budget.
* Manages all employees in the Housekeeping Department.
* Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
* Responsibilities include interviewing, hiring, and training, employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
* Act as Manager on Duty when needed.
What You Bring
* Bachelor's degree in hospitality or similar industry preferred.
* 3+ years management experience in boutique hotel industry.
* Basic knowledge of MS Office.
* Flexible schedule, able to work evenings, weekends and holidays.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
$67k-101k yearly est. 14d ago
Sales Coordinator
HEI Hotels & Resorts 4.3
San Francisco, CA job
About Us The Jay, Autograph Collection, San Francisco's newest luxury life-style hotel, is where new-age San Franciscans gather, find inspiration, and celebrate our city. With a quiet but blossoming and vibrant location in the heart of the Embarcadero and adjacent to Jackson Square, The Jay, completely renovated, is an ode to classic San Francisco; peppered with bits of nostalgia, but led mostly by its modern structure and sophisticated style. The design and offerings of the hotel are inspired by the makers and innovators who made San Francisco great. It is a true celebration of those who shaped San Francisco. The word "Jay" in Latin means "to celebrate", hence the name, The Jay. Our goal is to delight our guests with the element of discovery and authentic connection to the city, it's neighborhoods and residents. We are seeking associates who enjoy exceeding guest expectations and strive to deliver a professional and approachable level of service as a "friend-in-the-know" when it comes to engaging our luxury life-style guests. We offer competitive benefits for all associates including a comprehensive medical plan, free employee meal per shift, discounted public transportation, all associate outings, and more. An opportunity to help continue to grow a completely renovated and redesigned luxury destination, creating the newest jewel of San Francisco's Embarcadero/Jackson Square/FiDi neighborhood. Oh, and we have fun, work hard and laugh a lot. This is an exciting time in the hotel's history - you should be part of it! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Welcome to The Jay, Autograph Collection - a modern luxury hotel in the heart of San Francisco's Embarcadero and Jackson Square districts. Designed as a gathering place for the city's innovators, makers, and culinary visionaries, The Jay is redefining the art of hospitality. Here, creativity, connection, and culture come together - and we're looking for a rising star to join our Sales & Marketing team. As the Sales & Marketing Coordinator, you'll be at the center of the action - supporting our dynamic sales and marketing leaders while learning the business of luxury hospitality from the inside out. You'll help bring our brand to life, connect with clients, and play a key role in creating unforgettable guest experiences. This is the perfect opportunity for a motivated, detail-oriented, and creative individual ready to launch their career in the luxury hotel world. Essential Duties and Responsibilities *
Be the go-to connection between our Sales Managers and clients - assisting with inquiries, proposals, and events. * Support marketing initiatives and social media activations that showcase The Jay's vibrant personality. * Coordinate VIP guest experiences, amenities, and special touches that leave lasting impressions. * Assist with site visits, client presentations, and community partnership events. * Maintain organized systems for contracts, reports, and correspondence. * Prepare professional documents using Microsoft Office and hotel systems. * Keep the team on track by managing reports, event orders, and lead assignments. * Jump in wherever needed - we're a collaborative team that makes things happen together. Qualifications and Skills *
* A new or experienced professional eager to grow in luxury hospitality. * Strong communicator with exceptional organization and attention to detail. * Confident using Microsoft Office (Word, Excel, PowerPoint, Outlook). * Friendly, polished, and professional - someone who thrives in a fast-paced, team-oriented environment. * Passionate about San Francisco, travel, and creating memorable guest experiences. * Prior hotel or hospitality experience is a plus, but not required - we'll teach you everything you need to know. * College degree preferred Compensation Salary Range: $35.54 - $35.54 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
$35.5-35.5 hourly Auto-Apply 23d ago
Line Cook - PLS on Post (AM)
Sage Hospitality 3.9
San Francisco, CA job
Why us?
Hotel Zeppelin is seeking a Line Cook (AM) to join our team in serving guests with creativity and passion!
Work Where You Belong! Hotel Zeppelin - A vibrant and vivacious hub that celebrates San Francisco's counterculture, with a cheeky take on hospitality. Here's to the rule-breakers, revolutionaries, and renegades who continue to inspire. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
At PLS on Post, we serve up a generous helping of Peace, Love, and Soul. Our casual vibe makes PLS the perfect spot to kick back, dig in, and unwind. Whether you;re here for a quick burger fix or a round of drinks with friends, it's all groovy.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Job Overview
Cook delicious smash burgers and savory sides that delight our guests while ensuring proper service from the front line through quality control and sanitation levels.
Responsibilities
Ensure that all items served are cooked and presented in an efficient, consistent and quality manner.
Prep ingredients for menu items.
Monitor the line set up prior to all meal functions to ensure maximum efficiency during meal periods.
Monitor the equipment maintenance and kitchen "clean as you go" policy to ensure strict adherence.
Follow all food safety handling rules.
Start food items that are prepared ahead of time, making sure not to prepare more than estimated needs.
Check pars for shift use, determine necessary preparation, freezer pull and line set up.
Note any out-of-stock items or possible shortages.
Return all food items not used on the next shift to designated storage areas, being sure to cover/date all perishables.
Perform all kitchen closing procedures from food storage to kitchen and appliance cleanliness to stewarding duties. Ensure that the kitchen is ready for the next shift.
All other duties as assigned, requested or deemed necessary by management.
Qualifications
Education/Formal Training
High school education or equivalent.
Experience
Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).
Knowledge/Skills
Knowledge of cooking and the practices and procedures of a kitchen.
CA Food Safety.
Employer will consider qualified applicants with criminal histories in a manner with the local ordinance.
EOE
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting, pushing, pulling and carrying: All of these functions are essential primarily because of the heavy production associated with Banquets. Items include food, small equipment -75% of the time.
Bending of the knees does become necessary when using the lower oven for cooking, 5-10 times a day.
Mobility -full range of mobility and the ability to travel 30-50 feet on a regular basis throughout the day.
Continuous standing -during preparation, during service hours or during expediting, usually all day.
Must have moderate hearing to hear equipment timers and communicate with other staff.
Must have excellent vision to see that product is prepared appropriately.
Must have moderate comprehension and literacy to read use records and all special requests.
Lifting, pushing, pulling and carrying. Position regularly involves lifting food cases and metros weighing up to 70 lbs. Pushing and pulling carts is required.
Bending/kneeling: Regular bending to lift items and supplies. Periodic kneeling.
Mobility: Regularly moves all around kitchen.
Continuous standing: To complete a task, may be stationary for short periods of time.
Periodic climbing required.
Environment
Inside 100% of 8 hour shift. Going in the freezer temperatures can be -10 degrees. On the front line, temperatures can be over 100 degrees.
Employer will consider qualified applicants with criminal histories in a manner with the local ordinance.
Benefits
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company's 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Salary USD $23.95 - USD $23.95 /Hr.
$24 hourly Auto-Apply 47d ago
Outlet Manager
HEI Hotels & Resorts 4.3
San Ramon, CA job
About Us San Ramon Marriott awaits you to join us on the journey to exceptional guest service! Tucked away in the urban oasis of San Ramon, surrounded by mountains and Redwood Trees, the hotel is within walking distance to shopping, Fortune 500 companies, and top-notch dining experiences. It is the perfect location for work and play. Be part of a group of people who are passionate about the Hospitality Industry. When you join the HEI Team, you also get the benefit of the "HEI Loves" Culture where we make the time to celebrate our associates by offering the most competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts and much more!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.
Essential Duties and Responsibilities
* Direct the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods. Direct the day-to-day operations of the bar operations.
* Manage the Human Resources in the various outlets in order to attract, retain and motivate the associates; interview, hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
* Implement company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
* Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
* Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
* Create, recommend, and implement promotions, displays, buffet presentations and ideas to capture more in house guests and a larger share of the local market.
* Monitor and control the maintenance and sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job-related duties as assigned.
Qualifications and Skills
Education and Experience
* Minimum two years of post-high school education.
* Two+ years of full employment in a related position.
* Hotel experience preferred.
Knowledge, Skills and Abilities
* Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines. •Supervision, management, and communication skills are required.
* Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make decisions which are generally guided by established policy and procedures.
* Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
* Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
* Able to set priorities, plan, organize, and delegate.
Written communication skills to be concise, well organized, complete, and clear.
* Ability to work effectively under time constraints and deadlines.
* Effective verbal and written communication skills.
* Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Salary Range: $75,000.00 - $85,000.00 Annually
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? Yes
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
Accepting Applications for Hourly Hotel Positions.
Explore opportunities in the following areas:
* Engineering
* Food and Beverage
* Front Office
* Housekeeping
Source: HHM Hotels
$33k-62k yearly est. Auto-Apply 16d ago
Bartender
Hersha Hospitality Management LP 4.5
Hersha Hospitality Management LP job in San Mateo, CA
Opportunity: Bartender
Serve beverages and/or food in a friendly, courteous and timely manner, achieving a high level of guest satisfaction.
Your Growth Path
Beverage Manager/Restaurant Supervisor - Restaurant Manager - Food & Beverage Manager
Your Focus
Maintain clean and organize bar areas.
Slice and pit fruit for garnishing drinks.
Check identification of customers to verify age requirements for purchase of alcohol.
Prepare and serve drink and/or food orders.
If applicable, take orders, and serve and clear food and beverage to guests seated at tables in bar and lounge areas.
Issue guest check and complete payment process.
Follow standards for identifying and managing intoxicated guests.
Complete beverage requisitions to maintain par levels as needed.
Complete required side work prior to shift end.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Assist with taking beverage inventory.
Follow sustainability guidelines and practices related to HHM's EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Your Background and Skills
High school diploma preferred.
TIPS certified a plus.
Previous bartending/mixologist experience required or equivalent training.
Food Sanitation certificate a plus, required within 90 days of employment.
HHM Hotels Benefits and Perks
Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program
Work Context
Work schedule varies and may include working on holidays, weekends and different shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching with arms.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
About Us
This San Francisco Airport Hotel is near it all. Here in San Mateo, CA, our hotel's guests can easily get to all the attractions and businesses of the San Francisco Bay area. In addition, a free shuttle runs between San Francisco Airport (SFO) and the Holiday Inn & Suites San Mateo - San Francisco SFO.
This hotel is ideal for every corporate traveler. Use the 24-hour Business Center and free Wi-Fi access to keep in contact with the office anytime. Over 2,500 sq ft of meeting space is available in three rooms, so you can host your next event with us. Since we're near SFO, the hotel is moments from Tech, Pharmaceutical, and Corporate, too.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
$26k-41k yearly est. Auto-Apply 60d+ ago
Area Director of Sales
HHM Hotels 4.5
HHM Hotels job in Sunnyvale, CA
Opportunity: Area Director of Sales Join HHM Hotels as Area Director of Sales and lead the sales efforts for two premier Marriott-branded hotels in the heart of Silicon Valley. Based in Sunnyvale, CA, this dual-property role oversees the Courtyard and TownePlace Suites, driving revenue performance through strategic planning, innovative marketing, and strong community engagement. We're seeking a dynamic sales leader with the vision and expertise to elevate both properties in a competitive tech-driven market.
Your Growth
Regional Director of Sales - General Manager
Your Focuses
* Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
* Use internal and external resources and data to develop strategic plans to incorporate all business segments.
* Understand sales and business processes, support corporate and hotel goals and contributes to enhancement of customer value.
* Identify customer business requirements and craft customer offers, which result in increased revenue share for the hotel.
* Monitor achievement of objectives for the sales team and take appropriate action to correct shortfalls versus the annual marketing plan.
* Focus on personal sales efforts to achieve maximum revenue return from key accounts.
* Focus on achieving annual hotel revenue goals as agreed upon and established in the annual budget.
* Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
* Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
* Articulate and leverage the benefits of the hotel to close sales opportunities.
* Prepare and maintain a current annual marketing plan with measurable and specific initiatives detailed to maintain and grow each business segment.
* Accept leadership responsibilities by modeling proper selling techniques, effective development of others and commitment to industry and personal development.
* Seek input and opinions from all relevant parties. Secure all facts prior to making decisions.
* Develop effective presentations (orally and written) where ideas, opinions, recommendations and conclusions are clearly understood.
* Travel locally to conduct outside calls, promote the hotel and review
competition.
* Follow sustainability guidelines and practices related to HHM's EarthView program.
* Perform other duties as requested by management.
Your Background and Skills
* Four-year college degree required; additional/advanced degree coursework in business administration, marketing and communications a plus.
* Previous sales experience in a comparable hotel size and scope required with operations experience preferred.
* Public relations and community marketing experience required.
* Proficient in use of Excel, Word, Delphi and access database tools.
HHM Benefits and Perks
* Medical, Dental and Vision Health Insurance
* Paid Time Off
* 401k Company Match
* Free Basic Life Insurance
* Travel Discounts
* Commuter Transit and Commuter Parking Benefits
* Quarterly Bonuses and Incentives
* Employee Assistance and Wellness Program
* Educational/Professional Development
Work Environment and Context
* Work schedule varies and may include occasionally working on holidays, weekends.
* Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
* Moderate travel between hotel and client's locations required.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
The compensation range for this role is $110,000.00-$120,000.00 and the determined salary will be commensurate with the candidate's qualifications and experience within the hospitality industry.
Source: HHM Hotels
$110k-120k yearly Auto-Apply 16d ago
Night Auditor
HHM Hotels 4.5
HHM Hotels job in Sunnyvale, CA
Opportunity: Night Auditor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office Manager
Your Focus
* Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
* Keep records of room availability and guests' accounts, manually or using computers.
* Prepare and distribute daily reports.
* Audit and reconcile cashiers.
* Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
* Input and update financial information into the BRAINS network.
* Check guests in/out and perform Guest Service Agents tasks.
* Respond to guest inquiries and resolve complaints.
* Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
* Practice safe work habits and wear protective safety equipment.
* Ensure overall guest satisfaction.
* Perform other duties as requested by management.
Your Background and Skills
* High School diploma or equivalent preferred.
* Previous night audit/accounting experience or equivalent training required.
* Computer knowledge/Excel and arithmetic skills required.
* FSD is a plus, required within 90 days of employment.
HHM Hotels Benefits and Perks
* Competitive wages for full time and part time opportunities
* Medical, Dental and Vision Health Insurance
* Paid Time Off
* 401k Company Match
* Daily Pay
* Free Basic Life Insurance
* 24/7 access to TELUS Health, a confidential work-life resource.
* Travel Discounts
* Commuter Transit and Commuter Parking Benefits
* Employee Assistance and Wellness Program
* Educational/Professional Development
* Referral Bonus Program
Work Environment and Context
* Work schedule varies and may include working on holidays, and weekends.
* Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
Source: HHM Hotels