Hersha Hospitality jobs in San Mateo, CA - 125 jobs
Room Attendant - Housekeeper
Hersha Hospitality Management LP 4.5
Hersha Hospitality Management LP job in Menlo Park, CA
Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Your Growth Path
Housekeeping Supervisor - Assistant Executive Housekeeper - Executive Housekeeper
Your Focus
Greet guests upon interaction with a warm and friendly greeting.
Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
Change bed linens and replace towels and other amenities.
Clean and polish furniture and fixtures; dust furniture, walls or equipment.
Notify managers concerning the need for repairs in guest rooms.
Process guest items left in rooms according to lost and found policy.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform house person and lobby attendant duties when short staffed or during peak periods.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Your Background and Skills
High School diploma preferred.
Previous housekeeping experience required or equivalent training.
Understand and communicate in English.
HHM Hotels Benefits and Perks
Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program
Work Environment and Context
Work schedule varies and may include working on holidays, and weekends.
Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
About Us
Centrally located on the San Francisco Peninsula in the Menlo Park Gateway, Hotel Nia is redefining the expectation for high-end hospitality among Redwood City hotels in Silicon Valley.
This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
$34k-42k yearly est. Auto-Apply 60d+ ago
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Bus Person
Hersha Hospitality Management LP 4.5
Hersha Hospitality Management LP job in Menlo Park, CA
Opportunity: Bus Person
Set up and clear tables, stock all service stations, and assist food servers in accordance with established guest service and sustainability standards.
Potential Career Path
Food Runner - Restaurant Server- Restaurant Floor Manager
Essential Job Functions
Clear dirty table settings and prepare table for resetting.
Maintain stock and cleanliness of stations for all meal periods.
Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary.
Transport all dirty tableware from dining room to dishwashing area.
Follow sustainability guidelines and practices related to HHM's EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
Position Requirements
High School diploma or equivalent.
Work Environment and Context
Work schedule varies and may include working on holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
About Us
Centrally located on the San Francisco Peninsula in the Menlo Park Gateway, Hotel Nia is redefining the expectation for high-end hospitality among Redwood City hotels in Silicon Valley.
This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
$28k-38k yearly est. Auto-Apply 60d+ ago
Temporary Human Resources Director
HEI Hotels 4.3
Berkeley, CA job
At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.**Overview**The Temporary Task Force Director of Human Resources will provide interim leadership and oversight of the HR function at the Claremont Resort & Club. The temporary assignment is expected to last 5-6 months. This role ensures continuity in human resources operations including supporting associates, maintaining compliance and ensuring effective management of the Human Resources function. This will include recruiting, training, compliance with statutory requirements and the execution of associates relations activities, in order to provide associates with the guidance, and support necessary to achieve their guest service and business objectives.### **Essential Duties and Responsibilities****Job Responsibilities:*** Provide assistance, guidance and counseling to the General Manager, management staff and associates at assigned hotel in order to maximize the quality and professionalism of the hotel staff by listening and interpreting concerns and objectives and seeking solutions.* Assists in the development, implementation and administration of all Human Resource functions, including recruitment, training and development, payroll and associate relations activities, relating to all hotel personnel.* Ensure that associates are developed and utilized to their maximum potential by controlling the implementation, administration and monitoring of all training programs. Instruct training classes, analyze and review current and proposed methods, consult with and make recommendations to the management staff for improvement.* Direct and instruct the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient associates. Conduct interviews for all management positions. Ensure all other pre-selection activities are completed, including reference checks, background checks, etc. Ensure all new hires and existing associates possess proper employment eligibility verifications.* Ensure compliance with all Company policies and procedures and Federal, State and Local laws and regulations which pertain to Human Resources. Implement new procedures and communicate verbally and in writing any new requirements.* Direct and administer associates relations programs and activities such as associate recognition and service award ceremonies, social functions and general hotel meetings to maintain a positive associate relations climate. Monitor the associate performance appraisal programs. Analyze evaluations to ensure appraisal comments are appropriate and verify goals are measurable and achievable.* Control the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals and/or computer systems.* Coordinates managing all labor relations activities by administering union contracts and ensuring compliance. Responds to all grievances in writing, negotiates settlements and acts as the hotel representative at all arbitrations, where applicable.* Performs any other job related duties as assigned.**Qualifications and Skills*** Previous hotel experience as a Human Resources Manager or Director within the state of California is required.* HRIS experience with Workday is strongly preferred.* Ability to deal effectively with all applicants and associates with tact and diplomacy, to diffuse anger and collect accurate information and resolve conflicts.* Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.* Leadership skills to motivate and develop staff and to ensure accomplishment of goals.* Basic mathematical skills in order to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system.* Ability to prepare correspondence and meet deadlines.* Ability to prepare office memorandum and correspondence as well as provide clear and meaningful instructions, guidance, and counseling to all associates.* Ability to observe associates in the workplace, analyze operations and detect situations of concern with regard to areas such as associate performance, grooming, training, policy adherence and morale.* Ability to work effectively under time constraints and deadlines.* Ability to stand, walk and sit and continuously perform essential job functions for an eight-plus hour shift with or without reasonable accommodation.* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.**Compensation**Salary Range: $155,000.00 - $165,000.00 Annually### ### ## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.### Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.We value U.S. military experience and invite all qualified military candidates to apply.Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We're always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States,
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$155k-165k yearly 1d ago
Interim HR Director, Luxury Resort
HEI Hotels 4.3
Berkeley, CA job
A prestigious hotel chain is seeking a Temporary Task Force Director of Human Resources to provide leadership for 5-6 months. The role includes overseeing HR operations, recruiting, training, and maintaining compliance. Candidates must have hotel experience as an HR Manager or Director in California, with strong leadership and communication skills. Offering competitive compensation ranging from $155,000 to $165,000 annually, this position supports a dynamic and inclusive work environment.
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$155k-165k yearly 1d ago
Club Agent
HEI Hotels and Resorts 4.3
Berkeley, CA job
About Us
At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Assist Club guests with arrival and departure, while providing positive guests experiences.
Essential Duties and Responsibilities:
Welcome guests to the Health Club and ensure they have a safe and enjoyable experience
Consistently offer professional, friendly and engaging service
Maintain the weight and cardiovascular fitness areas; ensuring equipment is clean, functioning properly, re-racked properly and used according to the guidelines of the facility
Ensure guest members are aware of all programs and fitness classes available
Instruct guests in use of equipment and provide basic fitness information
Maintain attendance records and ensure all guests have registered in the facility
Assist in promoting the facility and organize special events as required
Stock locker room with appropriate amenities such as towels and robes.
Empty carts of soiled linen and trash.
Clean and remove spots from corridor walls and doors.
Make sure glass doors & mirrors are clean.
Ensure guests have been given items that will enhance their experience.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Qualifications:
Ability to lift, bend, stoop, walk, push carts up to 50lbs. with or without reasonable accommodation.
Ability to stand and move throughout area and continuously perform essential job functions with or without reasonable accommodation.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Salary Range: $25.93 - $25.93 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
$25.9-25.9 hourly 12d ago
Front Office Manager
HEI Hotels and Resorts 4.3
Berkeley, CA job
About Us
At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.
Essential Duties and Responsibilities
Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
Implement company and franchise programs.
Prepare forecasts and reports and assist in the development of the room's budget.
Monitor and maintain the front office systems and equipment to ensure their optimum performance.
Track guest satisfaction surveys and maximize usage of the guest response tracking system.
Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.
Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
Communicate both verbally and in writing to provide clear direction to staff.
Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
Regular attendance in conformance with the standards is essential to the successful performance of this position.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications and Skills
Minimum of 2 years Front Desk experience, preferably in leadership role.
Proficient with PMS system.
Advanced knowledge of brand's reward program.
Able to handle cash and credit transactions.
Computer literacy and financial management a must.
Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
General knowledge of local area attractions and transportation.
Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws.
Able to establish and maintain effective working relationships with associates and customers.
Able to make sound business decisions and take action quickly based on previous experience and good judgment.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Salary Range: $87,000.00 - $97,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
$87k-97k yearly 44d ago
Senior Sales Manager
HEI Hotels 4.3
San Francisco, CA job
Senior Sales Manager page is loaded## Senior Sales Managerremote type: On-Sitelocations: The Jay - San Francisco, CAtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR109466The Jay, Autograph Collection, San Francisco's newest luxury life-style hotel, is where new-age San Franciscans gather, find inspiration, and celebrate our city. With a quiet but blossoming and vibrant location in the heart of the Embarcadero and adjacent to Jackson Square, The Jay, completely renovated, is an ode to classic San Francisco; peppered with bits of nostalgia, but led mostly by its modern structure and sophisticated style. The design and offerings of the hotel are inspired by the makers and innovators who made San Francisco great. It is a true celebration of those who shaped San Francisco. The word “Jay” in Latin means “to celebrate”, hence the name, The Jay. Our goal is to delight our guests with the element of discovery and authentic connection to the city, it's neighborhoods and residents. We are seeking associates who enjoy exceeding guest expectations and strive to deliver a professional and approachable level of service as a “friend-in-the-know” when it comes to engaging our luxury life-style guests. We offer competitive benefits for all associates including a comprehensive medical plan, free employee meal per shift, discounted public transportation, all associate outings, and more. An opportunity to help continue to grow a completely renovated and redesigned luxury destination, creating the newest jewel of San Francisco's Embarcadero/Jackson Square/FiDi neighborhood. Oh, and we have fun, work hard and laugh a lot. This is an exciting time in the hotel's history - you should be part of it!We value U.S. military experience and invite all qualified military candidates to apply.**Overview**Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental.### **Essential Duties and Responsibilities*** Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.* Advanced level of producing room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales.* Maximize revenue by selling all facets of the hotel, both verbally and in written form to previous, current, and potential clients.* Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts.* Develop and conduct persuasive verbal sales presentations to prospective clients.* Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.* Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.* Prepare correspondence to customers, internal booking reports and file maintenance.* Participate in daily business review meetings, pre-convention meetings, training and other sales-related meetings as required.* Attend trade shows, community events and industry meetings.* Advanced knowledge of market trends, competition, and key customers of the hotel.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.**Qualifications and Skills:*** 4 year college degree or 2 year associates degree in related field required.* 3+ years of past sales experience in a senior role preferred.* Must have experience in luxury property of similar size and quality hotel.* Preferred to have strong established network in the luxury hospitality environment.* Effective verbal and written communication skills.* Ability to adapt communication style to suit different audiences.* Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and CI/TY.* Advanced knowledge of sales skills, revenue management, training, and motivation of peers.* Advanced knowledge of hotel and competitive market.* Ability to execute appropriate action plans.* Desire to participate as part of a team.* Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.* Able to set priorities, plan, organize, and delegate.* Written communication skills to be concise, well organized, complete, and clear.* Ability to work effectively under time constraints and deadlines.* Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.**Compensation**Salary Range: $95,000.00 - $110,000.00 Annually### ### ## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.### Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We're always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we're able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today.
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$95k-110k yearly 2d ago
Maintenance Engineer - Hotel Zetta
Sage Hospitality 3.9
San Francisco, CA job
Why us?
Hotel Zetta is seeking a full-time Maintenance Engineer to join our team in serving guests with creativity and passion!
Work Where You Belong! Hotel Zetta - For the bold and the brave, this creative haven is steeped in a playful, adventurous spirit. One-of-a-kind touches, distinctive design, and dynamic art fill every stay with surprise and delight.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Job Overview
Carry a portable radio, staying in constant communication with the central base station, respond to all engineering service calls, giving priority to guest requests, and maintain hotel equipment in an efficient, safe, accident-free manner.
Responsibilities
Respond to and handle guest requests in a courteous, efficient, safe manner.
Perform preventive maintenance and necessary repairs and all hotel equipment, including kitchen, laundry, boiler, plumbing, HVAC, electrical and guest rooms.
Monitor and maintain all engineering functions when full engineering staff is not available (i.e. weekends and evenings). Respond to all emergency situations including fire alarms, bomb threats, disasters and power failures; notify the appropriate authorities.
Make rounds of the hotel property to ensure everything is in working order.
Clean and maintain all equipment and work areas.
Complete maintenance requests, take equipment and meter readings and maintain log to notify the next shift. Document all parts used and parts needed to be purchased.
Handle elevator breakdowns.
Maintain proper records of the Rooms Preventive Maintenance Program and Request Program.
Complete work order request forms on a daily and timely basis.
Report any unsafe conditions to leadership.
Qualifications
Education/Formal Training
High school diploma or equivalent trade school, special courses in building maintenance and construction.
Experience
A minimum of 6 months successful experience in equal or similar position. Prior hotel maintenance experience required.
Knowledge/Skills
Ability to maintain and repair HVAC, electrical, plumbing equipment and perform carpentry, repair work, construction and renovation work.
May require ability to drive pick-up truck and snow removal equipment.
Ability to maintain logs and records.
Requires a professional presentation and an ability to work in a team atmosphere and to make independent decisions.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to hear portable radio, fire alarms, machinery, guests.
Ability to inspect, maintain equipment.
Ability to respond on portable radio to base station, guests.
Lifting, pushing, pulling and carrying required frequently to respond to requests for service and repairs anywhere in hotel or in parking lot.
Frequent bending and kneeling required to perform inspections and repairs.
100% mobility required -must respond quickly to emergency. Potential continuous standing may be required.
Climbing stairs of approximately 90 steps 20% of 8 hours. Climbing ladders of approximately 8 feet 10% of 8 hours.
Driving -sometimes necessary to drive company pick-up truck/snow plow approximately 10% of time, unless snow emergency, then 100% of time.
Environment
Indoor exposure to both stable and extreme variance of hot and cold temperatures. Outside exposure to all weather elements and extreme fluctuations of temperature. Prolonged standing, walking, bending, reaching, and heavy lifting.
Employer will consider all qualified applicants in a manner that adheres to the regulations and requirements of the local ordinance.
EOE
Benefits
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company's 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Salary USD $30.81 - USD $30.81 /Hr.
$30.8 hourly Auto-Apply 22d ago
Part Time Lifeguard
HEI Hotels & Resorts 4.3
Berkeley, CA job
About Us At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Supervises and provides surveillance of swimmers and guests during park hours, special events, and training sessions.
Essential Duties and Responsibilities
* Responds to emergency situations in the assigned zone.
* Assists in communicating emergency situations outside of the assigned zone.
* Administers and coordinates emergency first aid as necessary.
* Enforces the rules and regulations of the waterpark.
* Advises aquatics management of unsafe and unsanitary conditions.
* Provides superior customer service to all guests by assisting all in a polite and expedient manner.
* Assist younger guests with handing out height wristbands for water slides & proper fitting of lifejackets.
* Must be open to new training and experiences.
* Provides information on park and resort activities and policies.
* Performs daily routine chores and maintenance of waterpark to ensure neat and orderly appearance.
* Uses appropriate PPE when handling/cleaning up/disposing of all biohazards both in the water or on the pool deck.
* Advises Aquatics management of unsafe and unsanitary conditions.
* Performing within Ellis and Associates Certification standards.
* Must be well groomed, with nametag on always while working on the property.
* Must follow all uniform guidelines that are outlined in the employee handbook.
* Performs any other job related duties as assigned.
Qualifications and Skills
* Must have availability of 4 days a week, with 3 shifts being 4 hours. One shift must be a full (6-8 hours) weekend day, or both days.
* Sit or stand for extended periods of time
* Capable of prolonged exposure to hot and humid environments
* Ability to climb multiple flights of stairs
Compensation
Salary Range: $23.18 - $23.18 Hourly
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
$23.2-23.2 hourly Auto-Apply 7d ago
Operations Supervisor
Hersha Hospitality Management LP 4.5
Hersha Hospitality Management LP job in Sunnyvale, CA
Opportunity: Operations Supervisor
Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.
Potential Career Path
Front Office Manager - Assistant General Manager - General Manager
Essential Job Functions
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Monitor and maintain the front office systems and equipment to ensure optimum performance.
Supervise night audit functions, and perform audit in absence of the night auditor.
Be aware of emergency procedures and take full responsibility in emergency situations.
Follow sustainability guidelines and practices related to HHM's EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
Perform other duties as requested by management.
Position Requirements
Associate or Bachelor's degree preferred.
Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.
Work Environment and Context
Work schedule varies and may include working on holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
$43k-74k yearly est. Auto-Apply 60d+ ago
Area Sales & Catering Coordinator
Sage Hospitality 3.9
San Francisco, CA job
Why us?
Work Where You Belong! Hotel Zelos, a futuristic, fashion-forward oasis that fuses sleek lines and sophisticated style. Crisp, cool, and clean design and stylish onsite dining create a craveable retreat in the heart of the city. Indulge your vices in Hotel Zelos' acclaimed fifth-floor sanctuary, Dirty Habit, where craft cocktails pair perfectly with light bites by Chef Ruby Oliveros.
Lounge in the expansive dining room or outside on the heated rooftop patio.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Job Overview
Assist sales leaders in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.
Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.
Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client's expectations.
Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
Work with sales personnel to achieve required sales team goals.
Have current knowledge of hotel rates, strategies, discounts and promotions.
Assist with completing any required sales reports.
Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
Assist hotel with implementing hotel specific selling strategies.
Promptly, the same day or by 10am the next business day, follows-up on all customers' needs and inquires in an efficient and expedient manner.
Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
Display a neat, clean and business-like appearance at all times.
Creates monthly social hour calendar with the Director of Sales.
Assists the Sales department with monthly luncheons, client events, etc.
Conduct walk-in tours
Create gift bags for guest traces, VIP's, Hug's, etc. Keep supplies stocked and on hand.
Work with EBC on all group turnover and proper execution of the groups.
Qualifications
Education/Formal Training
High school diploma or vocational secretarial.
Experience
Previous sales, hospitality, and secretarial experience preferred.
Knowledge/Skills
Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
Alphabetizing, grammar and punctuation skills.
Standard business letter formats.
Strong editing skills.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.
Able to read contracts and letters.
Able to use computers.
Excellent attention to detail and multi-tasking skills.
Bending/kneeling - repeated bending and kneeling required while filing
Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
General office and hotel environment
Benefits
â–Ş Medical, dental, & vision insurance
â–Ş Health savings and flexible spending accounts
â–Ş Basic Life and AD&D insurance
â–Ş Paid time off for vacation, sick time, and holidays
â–Ş Eligible to participate in the Company's 401(k) program with employer matching
â–Ş Employee Assistance Program
â–Ş Tuition Reimbursement
â–Ş Great discounts on Hotels, Restaurants, and much more.
â–Ş Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Salary USD $33.00 - USD $34.00 /Hr.
$34 hourly Auto-Apply 9d ago
Director of Housekeeping
Kimpton Hotels & Restaurants 4.4
San Francisco, CA job
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
The Director of Housekeeping is responsible for the supervision and coordination of all housekeeping activities regarding the cleaning and maintenance of the property. This is a high energy role for someone who embodies and values Kimpton culture!
Some of your responsibilities include:
Select, staff, recruit, hire, and train qualified housekeeping candidates.
In charge of scheduling all regular and irregular cleanings Ex: room carpets, upholstery, and draperies as needed, along with annual or semiannual deep cleaning projects and window cleaning as necessary.
Responsible for the cleanliness of all common areas, meeting spaces, and public areas of the hotel.
Review MOD report for room moves, guest issues and special requests
Responsible for preparing room assignments, distributing keys and assigning floors for all housekeeping staff each morning.
Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.
Assist with guest requests as required.
Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
Review and update systems and supplies purchased for guest room accommodations using budgetary guidelines.
Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.
Maintain good performance and efficiency levels by setting quality standards following hotel procedures and policies.
Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment.
Prepare annual housekeeping budget.
Manages all employees in the Housekeeping Department.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training, employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Act as Manager on Duty when needed.
What You Bring
Bachelor's degree in hospitality or similar industry preferred.
3+ years management experience in boutique hotel industry.
Basic knowledge of MS Office.
Flexible schedule, able to work evenings, weekends and holidays.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
$67k-101k yearly est. 1d ago
Chief Engineer (Hotel Maintenance)
Hersha Hospitality Management LP 4.5
Hersha Hospitality Management LP job in Pleasanton, CA
Opportunity: Chief Engineer
Manage general and preventative maintenance functions to ensure guest service and sustainability standards are achieved and maintained throughout the hotel structure.
Potential Career Path
Area Chief Engineer - Regional Director of Engineering
Essential Job Functions
Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Maintain the hotel R&M budget.
Conduct room inspections, and identify repair needs.
Manage and coordinate bids, quotes and contracts for 3rd party vendors.
Oversee small projects, or PIPS, and manage and report on the work progress.
Install or repair sheet rock and other wall coverings.
Paint designated areas and items.
Install and replace basic electrical fixtures. Replace light switches, receptacles, light bulbs, and fixtures.
Install, replace, and program televisions.
Perform minor plumbing functions.
Replace and repair heating and cooling pumps as well as preventative maintenance on units.
Troubleshoot and repair kitchen equipment.
Perform preventative maintenance on a scheduled basis and complete work orders as necessary; keep accurate records of PMs on all rooms and equipment.
Maintain the building exterior and “curb appeal” of entire hotel grounds
Refurbish, paint and finish furniture and fixtures as needed.
Test, examine, and maintain hotel's life safety systems to ensure they are 100% operational at all times.
Maintain repair and preventive maintenance records and coordinate compliance of service contracts.
Perform and maintain work to local, state and Federal codes.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Follow sustainability guidelines and practices related to HHM's EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
Provide weekly updates to the Corporate or Regional Director of Engineering.
Position Requirements
High School diploma and/or trade school course work in related field preferred.
Previous supervisory engineer/maintenance experience required or equivalent training.
Certifications may be required.
Work Environment and Context
Work schedule varies and may include working on holidays and weekends or alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, climbing, stooping, kneeling or crouching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
$73k-145k yearly est. Auto-Apply 9d ago
Sales Coordinator
HEI Hotels & Resorts 4.3
San Francisco, CA job
About Us The Jay, Autograph Collection, San Francisco's newest luxury life-style hotel, is where new-age San Franciscans gather, find inspiration, and celebrate our city. With a quiet but blossoming and vibrant location in the heart of the Embarcadero and adjacent to Jackson Square, The Jay, completely renovated, is an ode to classic San Francisco; peppered with bits of nostalgia, but led mostly by its modern structure and sophisticated style. The design and offerings of the hotel are inspired by the makers and innovators who made San Francisco great. It is a true celebration of those who shaped San Francisco. The word "Jay" in Latin means "to celebrate", hence the name, The Jay. Our goal is to delight our guests with the element of discovery and authentic connection to the city, it's neighborhoods and residents. We are seeking associates who enjoy exceeding guest expectations and strive to deliver a professional and approachable level of service as a "friend-in-the-know" when it comes to engaging our luxury life-style guests. We offer competitive benefits for all associates including a comprehensive medical plan, free employee meal per shift, discounted public transportation, all associate outings, and more. An opportunity to help continue to grow a completely renovated and redesigned luxury destination, creating the newest jewel of San Francisco's Embarcadero/Jackson Square/FiDi neighborhood. Oh, and we have fun, work hard and laugh a lot. This is an exciting time in the hotel's history - you should be part of it! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Welcome to The Jay, Autograph Collection - a modern luxury hotel in the heart of San Francisco's Embarcadero and Jackson Square districts. Designed as a gathering place for the city's innovators, makers, and culinary visionaries, The Jay is redefining the art of hospitality. Here, creativity, connection, and culture come together - and we're looking for a rising star to join our Sales & Marketing team. As the Sales & Marketing Coordinator, you'll be at the center of the action - supporting our dynamic sales and marketing leaders while learning the business of luxury hospitality from the inside out. You'll help bring our brand to life, connect with clients, and play a key role in creating unforgettable guest experiences. This is the perfect opportunity for a motivated, detail-oriented, and creative individual ready to launch their career in the luxury hotel world. Essential Duties and Responsibilities *
Be the go-to connection between our Sales Managers and clients - assisting with inquiries, proposals, and events. * Support marketing initiatives and social media activations that showcase The Jay's vibrant personality. * Coordinate VIP guest experiences, amenities, and special touches that leave lasting impressions. * Assist with site visits, client presentations, and community partnership events. * Maintain organized systems for contracts, reports, and correspondence. * Prepare professional documents using Microsoft Office and hotel systems. * Keep the team on track by managing reports, event orders, and lead assignments. * Jump in wherever needed - we're a collaborative team that makes things happen together. Qualifications and Skills *
* A new or experienced professional eager to grow in luxury hospitality. * Strong communicator with exceptional organization and attention to detail. * Confident using Microsoft Office (Word, Excel, PowerPoint, Outlook). * Friendly, polished, and professional - someone who thrives in a fast-paced, team-oriented environment. * Passionate about San Francisco, travel, and creating memorable guest experiences. * Prior hotel or hospitality experience is a plus, but not required - we'll teach you everything you need to know. * College degree preferred Compensation Salary Range: $35.54 - $35.54 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
$35.5-35.5 hourly Auto-Apply 24d ago
Night Auditor
Hersha Hospitality Management LP 4.5
Hersha Hospitality Management LP job in Campbell, CA
Opportunity: Night Auditor
Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.
Your Growth Path
Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office Manager
Your Focus
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Keep records of room availability and guests' accounts, manually or using computers.
Prepare and distribute daily reports.
Audit and reconcile cashiers.
Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
Input and update financial information into the BRAINS network.
Check guests in/out and perform Guest Service Agents tasks.
Respond to guest inquiries and resolve complaints.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Practice safe work habits and wear protective safety equipment.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Your Background and Skills
High School diploma or equivalent preferred.
Previous night audit/accounting experience or equivalent training required.
Computer knowledge/Excel and arithmetic skills required.
FSD is a plus, required within 90 days of employment.
HHM Hotels Benefits and Perks
Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program
Work Environment and Context
Work schedule varies and may include working on holidays, and weekends.
Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Accepting Applications - Managerial Hotel Positions
Hersha Hospitality Management LP 4.5
Hersha Hospitality Management LP job in San Francisco, CA
Accepting Applications for Managerial Hotel Positions.
Explore opportunities in the following areas:
General Manager
Front Office Manager
Chief Engineer
Executive Chef
Director of Food and Beverage
Director of Sales and Marketing
Catering Sales Manager
Sales Manager
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
$33k-62k yearly est. Auto-Apply 60d+ ago
Area Bar & Restaurant Manager
Sage Hospitality 3.9
San Francisco, CA job
Why us?
Join us as the Area Bar & Restaurant Manager in San Francisco, California!
Work Where You Belong!
The Dirty Habit - The sultry heart of Zelos beats a little faster. Sip, savor, and share seasonally-inspired eats and drinks at our award-winning restaurant and bar, home to a locally-loved outdoor patio, an exotic cocktail list, over 640 whiskeys behind the bar, and a moody ambiance that blends naughty and nice. When the weather's warm, quench your thirst on our twinkle-lit, fully-heated Angel's Share Patio to soak in our vivid social scene.
PLS on Post- Gather for a social culinary experience at PLS on Post, where we're all about people, food, and fun. Here, we believe in the uncommon approach and value the bold, the off-beat, and the audacious departure from the norm. Enjoy classic burgers and shakes spiked with an inventive mix of ingredients and infused with a generous helping of peace, love, and soul.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Job Overview
The Area Bar and Restaurant Manager is responsible for the overall leadership, operational excellence, and financial performance of two or more food and beverage outlets. This role oversees daily operations, staff development, guest satisfaction, and profitability while ensuring brand standards, service quality, and compliance are consistently met across all outlets. The Area Bar and Restaurant Manager is also responsible in leading all bar programs, driving creativity and consistency with a strong emphasis on developing and executing innovative seasonal cocktails that elevate the guest experience across all outlets. This individual must possess a superior spirit knowledge, specifically including brown spirits such as bourbon and whiskey.
Responsibilities
Operations Management
Oversee daily operations of multiple outlets, ensuring smooth service, quality control, and operational consistency
Directly support all meal periods in person. These meal periods includes weekday and weekend service for breakfast brunch and dinner.
Ensure all outlets adhere to company standards, health and safety regulations, and local compliance requirements
Develop and enforce standard operating procedures (SOPs) for service, cleanliness, and food & beverage quality
Partner with Culinary leadership to ensure menu execution, presentation, and guest satisfaction
Actively execute Banquet and Catering events as needed.
Leadership & Team Development
Recruit, train, schedule, and supervise outlet leadership and hourly associates
Interviews, trains, supervises, counsels, schedules, and evaluates associates and ensures compliance with all policies and procedures.
Conduct the culture of conversations and implement corrective action when necessary
Foster a positive, inclusive, and accountable team culture
Guest Experience
Helps ensure high standards of food and beverage quality, service, and marketing to maximize profits and ensure outstanding customer service.
Resolve guest concerns promptly and professionally
Monitor guest feedback (Yelp, OpenTable, Google, Revinate, TripAdvisor, internal surveys) and implement improvements base upon customer feedback.
Regularly review, evaluate, and respond to customer feedback and trouble shoot areas that require service recovery if applicable.
Financial Management
Complete weekly/monthly forecast, labor schedule and weekly/monthly ownership reports.
Analyze P&L statements and develop strategies to maximize revenue and profitability
Monitor/Complete inventory, purchasing, and cost controls (food, beverage, supplies)
Scheduling & Labor Control
Create and manage labor schedules aligned with forecasted business levels
Ensure labor productivity targets are met while maintaining service standards
Approve payroll and manage timekeeping accuracy
Compliance & Safety
Ensure compliance with food safety, alcohol service, and workplace safety regulations
Maintain proper storage, handling, and labeling of food and beverage items to ensure quality and safety
Ensure staff are trained on health and safety procedures, including emergency protocols and food handling requirements
Conduct regular inspections of food preparation areas, equipment, and storage facilities to ensure compliance with regulations
Maintain required certifications (ServSafe, Responsible Beverage Service, etc.)
Conduct regular safety and sanitation inspections
Inventory & Supply Chain Management
Oversee inventory control for food, beverage, and supplies, ensuring stock levels meet demand without excessive overstocking
Coordinate with suppliers and vendors to ensure timely deliveries and competitive pricing
Conduct regular inventory audits to maintain accuracy and identify any discrepancies
Ensure the maintenance of kitchen and bar equipment, ensuring they are functioning properly and scheduled for regular servicing
Sales & Marketing Support
Collaborate with the marketing team to promote F&B outlets, special offers, and events
Contribute to the development and implementation of promotional campaigns to drive revenue and attract new guests
Participate in the development of seasonal menus, signature cocktails, or exclusive promotions to enhance the guest experience and increase sales
Collaboration & Reporting
Work closely with the Area Director of Hotels and Restaurants, Culinary Team, People and Culture and other departments
Participates in the creation and planning of menu designs to attract clientele.
Prepare operational reports, forecasts, and action plans
Support hotel or company-wide initiatives and brand programs
Qualifications
Education/Formal Training
More than two years of post high school education.
Experience
Three to five years of employment in a related position with this company or other organization(s).
Knowledge/Skills
Bar program expertise, spirits, wine and beer.
Experience opening new outlets or launching new concepts
Minimum 3-5 years of food & beverage management experience, preferably in a multi-outlet or hotel environment
Strong leadership, organizational, and communication skills
Proven experience managing forecast/budgets, labor, and cost controls
Knowledge of POS systems, inventory management, and scheduling software
Required to work flexible hours, including nights, weekends, and holidays
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.
Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs.
Bending to pick up dropped items as needed. Bend to assist in serving food or getting supplies.
No kneeling required.
Mobility -95% of shift covering all areas of outlets supervising.
Continuous standing to assist at hostess station -minimal stationary standing.
Climbing stairs -varies by location. No driving required.
Environment
Inside 95% of shift. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen.
Benefits
Unlimited PTO
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Eligible to participate in the Company's 401(k) program with employer matching
Employee assistance program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Salary USD $115,000.00 - USD $125,000.00 /Hr.
$115k-125k yearly Auto-Apply 16d ago
Outlet Manager
HEI Hotels & Resorts 4.3
San Ramon, CA job
About Us San Ramon Marriott awaits you to join us on the journey to exceptional guest service! Tucked away in the urban oasis of San Ramon, surrounded by mountains and Redwood Trees, the hotel is within walking distance to shopping, Fortune 500 companies, and top-notch dining experiences. It is the perfect location for work and play. Be part of a group of people who are passionate about the Hospitality Industry. When you join the HEI Team, you also get the benefit of the "HEI Loves" Culture where we make the time to celebrate our associates by offering the most competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts and much more!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.
Essential Duties and Responsibilities
* Direct the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods. Direct the day-to-day operations of the bar operations.
* Manage the Human Resources in the various outlets in order to attract, retain and motivate the associates; interview, hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
* Implement company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
* Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
* Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
* Create, recommend, and implement promotions, displays, buffet presentations and ideas to capture more in house guests and a larger share of the local market.
* Monitor and control the maintenance and sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job-related duties as assigned.
Qualifications and Skills
Education and Experience
* Minimum two years of post-high school education.
* Two+ years of full employment in a related position.
* Hotel experience preferred.
Knowledge, Skills and Abilities
* Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines. •Supervision, management, and communication skills are required.
* Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make decisions which are generally guided by established policy and procedures.
* Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
* Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
* Able to set priorities, plan, organize, and delegate.
Written communication skills to be concise, well organized, complete, and clear.
* Ability to work effectively under time constraints and deadlines.
* Effective verbal and written communication skills.
* Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Salary Range: $75,000.00 - $85,000.00 Annually
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? Yes
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
$75k-85k yearly Auto-Apply 6d ago
Banquet Server
Hersha Hospitality Management LP 4.5
Hersha Hospitality Management LP job in Pleasanton, CA
Opportunity: Banquet Server
Set up banquet rooms and serve food and/or beverages in accordance with established guest service and sustainability standards.
Your Growth Path
Banquet Captain - Assistant Banquet Manager -Banquet Manager
Your Focus
Set up banquet room as instructed by supervisor.
Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
Serve the food and/or beverage in the order and to the expectation of the supervisor to ensure consistency throughout the banquet.
Replenish beverages as necessary, and check with guests for overall satisfaction.
Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
Respond to guest special requests and resolve guest complaints.
Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages.
Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
Your Background and Skills
High School diploma or equivalent.
Food service experience a plus.
Ability to remember and recite menu items.
HHM Hotels Benefits and Perks
Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program
Work Environment and Context
Work schedule varies and will include working on holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 35 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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