Information Technology Project Manager jobs at Hexaware Technologies

Project Manager - Job Description Role summary Seeking an experienced Project Manager to lead cross-functional projects from initiation through delivery, ensuring scope, schedule, budget, quality, and stakeholder expectations are met. The role requires strong leadership, communication, and delivery discipline across technical and business initiatives. Key responsibilities • Lead project planning, scope definition, scheduling, resource allocation, and risk management to deliver projects on time and within budget. • Serve as the primary point of contact for stakeholders, maintaining regular communication, status reporting, and escalation management. • Coordinate cross-functional teams (product, engineering, QA, UX, operations, vendors) to ensure alignment and remove impediments. • Manage change control, track dependencies, and ensure acceptance criteria are met for project deliverables. • Track financials and budgets, forecast resource needs, and report on cost variances and benefits realization. • Establish and maintain project documentation: plans, schedules, RAID logs (risks, assumptions, issues, dependencies), meeting minutes, and lessons learned. • Facilitate project ceremonies (kickoffs, stand-ups, retrospectives, steering committee meetings) and decision-making forums. • Implement and enforce delivery processes, quality gates, and compliance requirements. • Drive continuous improvement by analyzing delivery performance and applying lessons learned. • Support program-level coordination when projects are part of larger portfolios or multiple releases. Required skills and experience • Proven experience managing medium-to-large projects in IT, software delivery, or business transformation.

About the Role We are seeking an experienced Senior Program Manager to lead a complex SAP S/4HANA Financials Greenfield implementation. The program will be delivered using a hybrid agile approach grounded in SAP Activate. You will own end‑to‑end delivery-governance, planning and stakeholder alignment-while navigating tense client-system integrator dynamics with calm, credibility, and results. Location : Chicago, IL / New York, NY / Atlanta, GA Responsibilities Own program governance & delivery across the Activate phases (Discover (phase is complete), Prepare (phase is complete), Explore (Kicks off on December 8th), Realize, Deploy, Run) with lean stage gates, ensuring scope integrity, value realization, and controlled risk burn‑down. Lead hybrid agile execution (sprint‑based backlog, cadence, demos) while preserving enterprise controls (RAID, decision logs, release management) consistent with our FS methodology. Drive Finance workstreams (Record‑to‑Report, Accounts Payable/Receivable, Asset Accounting, Controlling/Profitability, Indirect Procurement, Reporting and Analytics) including fit‑to‑standard, configuration oversight, and cross‑functional design integration. Orchestrate integrations across SAP/non‑SAP applications, middleware, data, and reporting-coordinating with multiple SIs and vendors; resolve cross‑team blockers decisively. Testing leadership: own E2E test strategy (SIT, UAT, regression, performance); codify entry/exit criteria and defect triage. Stakeholder management: build trust with senior business, finance controllers, and technology leaders; provide transparent executive reporting (status, risk, financials, Steering Committee updates). Change & adoption: partner with OCM to drive communications, training, and adoption metrics; safeguard business continuity. Financial stewardship: manage budgets, forecasts, and commercial obligations; ensure delivery against milestones and contractual KPIs. Quality & compliance: enforce traceability, controls, and audit readiness; align with Financial Services risk/compliance needs (SOX, data privacy). Qualifications 12+ years of program/project leadership; 5+ years leading large multi‑workstream ERP programs. 2+ end‑to‑end SAP S/4HANA Financials Greenfield programs (from Discover through Run), including cutover/go‑live ownership. Demonstrated expertise with SAP Activate (methodology, accelerators, fit‑to‑standard workshops, backlog management). Proven success delivering through a hybrid agile model-balancing sprints with stage gates and enterprise governance (RAID, Q‑gates, release mgmt.). Exceptional communication and diplomacy-able to de‑escalate and problem‑solve in high‑tension client/system‑integration relationships. Strong integration leadership across SAP FI/CO and adjacent domains (MM Procurement and OpenText VIM, Treasury, tax, reporting/analytics and Snowflake). USA‑based, with ability to be on‑site in the Denver metro as needed. (Keep location confidential and do not post location externally) Bachelor's degree (Business, Finance, Engineering, or related). Required Skills Experience in Financial Services (banking, insurance, asset management) and related controls/regulatory environments. Certifications: SAP Activate, PMP/PgMP, SAFe/Scrum/Agile leadership. Exposure to RISE with SAP, SAP Cloud ALM / Solution Manager, and cloud infrastructure coordination. Vendor/SI orchestration experience in programs with complex contractual frameworks. Preferred Skills On‑time, in‑budget delivery of scope per signed releases. Positive stakeholder sentiment, sustained sprint velocity, and stable release quality (defect escape rate below target). Successful E2E integration test pass rate and first‑month hypercare stability (incident MTTR and SLA attainment). Business adoption targets achieved (role‑based training completion, process adherence, and finance close performance). Pay range and compensation package The base salary range for the tagged location is $170,000 to 200,000 /yearly. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Equal Opportunity Statement Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Click the following link for more information on your rights as an Applicant ***************************************************************************

Experience Required: 6-10 years of UX or related experience is preferred. Key Responsibilities: Organizes sprint planning sessions, breaks down tasks, tracks progress, and ensures each sprint delivers tangible results critical for MVP 1 & MVP releases. Identifies and addresses obstacles, ensuring the team remains focused and avoids delays. Ensures the team adheres to agile principles, manages work efficiently, and meets deadlines effectively. This role is crucial in driving the success of sprints and ensuring the timely delivery of results aligned with project goals.

**ROLE TITLE:** _Senior_ _Consultant - Transformation Management Office (NYC, ATL, CHI or SFO)_ **_About the Enterprise Transformation team_** At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. **YOUR ROLE** As a Senior Consultant in Transformation Management, you will lead and manage projects aimed at enhancing business processes and operational efficiency. You will work closely with clients and internal teams to analyze current operations, develop strategic solutions, and oversee the implementation of initiatives. Your expertise, leadership skills, and ability to drive change will be critical in delivering successful outcomes for the organization. What you will do: + Lead and manage transformation projects from inception to completion, ensuring timely delivery and quality outcomes. + Conduct comprehensive data analysis to identify trends, inefficiencies, and opportunities for improvement. + Develop and document business process models, workflows, and strategic plans. + Collaborate with cross-functional teams and clients to gather requirements, provide insights, and develop tailored solutions. + Prepare and deliver reports, presentations, and recommendations to senior management and stakeholders. + Monitor project progress, manage risks, and provide regular updates to clients and internal teams. + Mentor and guide junior analysts and consultants, fostering a culture of continuous learning and development. + Stay current with industry trends, best practices, and emerging technologies in transformation management. **YOUR PROFILE** _We would love to see a candidate with:_ + 5-8 years experience preferred + Bachelor's degree in Business Administration, Management, or a related field; Master's degree preferred. + Extensive experience in business process improvement, project management, or a related field. + Strong analytical and problem-solving skills. + Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and data analysis tools (e.g., SQL, Tableau). + Excellent communication, presentation, and interpersonal skills. + Proven ability to lead and manage teams, projects, and client relationships. + Detail-oriented with a strong focus on accuracy and quality. + Must have an awareness of how to Design, develop, and deploy AI-driven solutions to enhance decision-making, automate processes, and improve operational efficiency across the organization **WHAT YOU'LL LOVE ABOUT WORKING HERE?** **_Empowerment:_** _At Capgemini Invent, we:_ + _Lead the change and take initiative_ + _Find the work-life balance that suites us_ + _Craft or own path through learning and career development programs_ **_Energy:_** _At Capgemini Invent, we:_ + _Connect as a global community of 13,000 colleagues worldwide_ + _Celebrate our diverse perspectives and draw from strength from our differences_ + _Have fun by providing a range of clubs, events and get togethers to celebrate our wins and successes_ **_Experiences_** _:_ _At Capgemini Invent, we:_ + _Work internally and with clients to make a difference_ + _Push boundaries to reimagine what's possible_ + _Work to build a more sustainable and inclusive future_ **NEED TO KNOW** _Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law._ _This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship._ **_Click the following link for more information on your rights as an Applicant:_** **_***************************************************************************** **ABOUT CAPGEMINI** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion. **Job:** **Organization:** _INVENT PEOPLE S&T_ **Title:** _Capgemini Invent - Senior Consultant - Transformation Management Office_ **Location:** _GA-Atlanta_ **Requisition ID:** _078846_ **Other Locations:** _US-IL-Chicago_

**Job Title:** Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management **Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA** **Travel:** 25% **Job Description:** The ServiceNow Sales and Order Management (SOM) Developer is responsible for designing, developing, and maintaining ServiceNow applications that support sales workflows, order processing, and customer lifecycle management. This role requires deep expertise in ServiceNow Customer Service Management (CSM), SOM modules, and integration capabilities to streamline business operations and enhance customer satisfaction. **Key Responsibilities** Develop and configure ServiceNow SOM and CSM modules to support sales order lifecycle, including quote-to-cash, order tracking, and fulfillment. Create automated business processes and workflows to improve operational efficiency and customer experience. Integrate ServiceNow with external systems (e.g., ERP, CRM, payment gateways) using REST/SOAP APIs 1. Customize ServiceNow forms, UI policies, business rules, and notifications to align with business requirements. Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions. Support ongoing enhancements, maintenance, and performance optimization of SOM applications. Participate in Agile development cycles, including sprint planning, demos, and retrospectives. Ensure compliance with ITIL and ServiceNow best practices throughout the development lifecycle. **Required Qualifications:** 3 years of experience in ServiceNow development, with a focus on CSM and SOM modules. Strong proficiency in JavaScript, HTML5, CSS3, and AngularJS. Experience with systems integration and automation tools. ServiceNow Certified System Administrator (CSA) certification. Excellent problem-solving and communication skills. **Preferred Qualifications:** ServiceNow Certified Application Developer or Implementation Specialist (CSM or SOM). Experience with platforms such as Oracle, SAP, Salesforce, or MS Dynamics. Familiarity with performance analytics and dashboard creation. **Key Competencies** Technical design and development Sales and order workflow automation Integration and API management Agile and DevOps methodologies Stakeholder engagement Documentation and knowledge sharing **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work + Healthcare including dental, vision, mental health, and well-being programs + Financial well-being programs such as 401(k) and Employee Share Ownership Plan + Paid time off and paid holidays + Paid parental leave + Family building benefits like adoption assistance, surrogacy, and cryopreservation + Social well-being benefits like subsidized back-up child/elder care and tutoring + Mentoring, coaching and learning programs + Employee Resource Groups + Disaster Relief **About Capgemini** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion. Get the future you want | ***************** **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://*****************/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management_ **Location:** _IL-Chicago_ **Requisition ID:** _081294_ **Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM **Location:** Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA **Travel:** 25% **Job Description:** -A CMDB/CSDM Business Analyst is a client-facing role and will be working with an engagement team to develop and implement CMDB/CSDM solutions for various engagements. Expectations: - 2 Years experience working with ServiceNow CMDB/CSDM Solutions - Ability to take complex technical specifications and articulate it to a customer in business logic - Becomes familiar with SOW/Contract and understand the task at hand, milestones, scope, etc. - Ability to take complex technical specifications and articulate it to a customer in business logic - Ability to take business logic from customer and translate it in technical terms and stories for development - Comfortable with leading workshops to demo ServiceNow features, walk through process, and collect requirements - Comfortable with leading training to various client learning personas - Comfortable with conducting guided UAT sessions with customer UAT stakeholders - Ability to understand project risks, issues, actions, and decisions and communicate them through appropriate channels - Being prepared prior to workshops with materials (demo, deck, etc.) and sending out materials and agenda 24 hours before hand - Documenting meeting notes after client calls and sending out within 24 hours of said call - Technical documentation skills: ability to create workshop materials, end user guides, playbooks, user stories, etc. - Proficient with the agile lifecycle - Resourceful: not letting blockers get in the way; ability to use common sources of data such as ServiceNow Docs, NowCreate, etc. - Being able to take data and manipulate it to find a quicker way to complete a manual task - Being proactive and not procrastinating on getting work completed; meets deadlines; does not have to be told what to do - Able to work independently - Interacts with customers in a professional and pleasant manner - If you are unsure, comfortable asking for help, clarification, etc. - Meets quality standards; ensuring items that are incomplete or lack information are not presented to customer - Ability to see scope creep and to handle it through appropriate channels - Proficient in ServiceNow platform features (i.e. CSA cert) - Additional CIS certifications for the application you are working on (i.e. implementing Vulnerability response, you should have the Vulnerability Response Cert) - Proficient in Microsoft Products: Word, PowerPoint, Excel, Visio, Teams, Outlook - Understands ITIL4 Fundamentals (i.e. ITIL4 F Cert) Ability to Produce: - Base Requirements - Technical Requirements - Requirement Analysis - Process Documentation - ServiceNow Stories - ServiceNow Demos **Knowledge Required:** - MS Office (Word, Excel) - ITIL 4 - ServiceNow CSA Certification - (2) CIS Certifications - ServiceNow CMDB/CSDM **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work + Healthcare including dental, vision, mental health, and well-being programs + Financial well-being programs such as 401(k) and Employee Share Ownership Plan + Paid time off and paid holidays + Paid parental leave + Family building benefits like adoption assistance, surrogacy, and cryopreservation + Social well-being benefits like subsidized back-up child/elder care and tutoring + Mentoring, coaching and learning programs + Employee Resource Groups + Disaster Relief **About Capgemini** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion. Get the future you want | ***************** **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://*****************/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM_ **Location:** _IL-Chicago_ **Requisition ID:** _081295_ **Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Job Title:** Senior Senior Service Management Consultant - ServiceNow Business Analyst (SME) - Security, Risk, & Finance and Supply Chain **Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA** **Travel:** 25% **Job Description:** A Security, Risk, & Finance and Supply Chain Subject Matter Expert (SME) has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a GRC IRM solution. This SME is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality. Working alongside a ServiceNow Architect and Engagement Teams, the BA/SME shares responsibility for the overall ServiceNow solution. **Responsibilities:** In addition to complying with Capgemini's professionalism policies, the Security, Risk, & Finance and Supply Chain BA/SME is responsible for: Have knowledge and expertise in the ServiceNow Security & Risk solutions as well as the following Finance and Supply Chain specialtise: Process & Technical Assessment & Recommendations Finance & Supply Chain Workflow - Source to Pay Operations Financial Services Operations - Banking Financial Services Operations - Insurance Financial Services Operations - Visa Disputes - Interacting with Engagement Teams to collect and translate technical development requirements - Participates in the definition, design, build, and implementation of ServiceNow Security, Risk, & Finance framework and solutions to meet client needs - Provides guidance and insight regarding industry best practices and recommendations - Definition of process and technical requirements to support design - Ensures that system improvements are successfully implemented - Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution **Qualifications:** - Required: o ServiceNow Certified Systems Administration (CSA) certification o ServiceNow Security, Risk, & Finance and Supply Chain Certification - 1 years' experience working with Security, Risk, & Finance and Supply Chain solutions on the ServiceNow platform - ITIL V4 Foundation or above (or willingness to obtain it) - Experience utilizing the Agile/Scrum methodology to define and deliver development work - Experience integrating to multiple data sources used to populate ServiceNow modules - Good understanding of ServiceNow Security, Risk, & Finance and Supply Chain - Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies) - Excellent communication skills (verbal and written) - Able to work independently and demonstrate initiative through pro-active behavior - Participates in and/or leads diagnosis and fixing of problems within area of expertise - Identifies and fixes the root cause rather than just symptoms - Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit - Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions - Works with peer team to develop and promote solution - Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved - Possesses good analytical skills and can apply sound levels of logic to tasks undertaken - Possesses good presentation skills **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work + Healthcare including dental, vision, mental health, and well-being programs + Financial well-being programs such as 401(k) and Employee Share Ownership Plan + Paid time off and paid holidays + Paid parental leave + Family building benefits like adoption assistance, surrogacy, and cryopreservation + Social well-being benefits like subsidized back-up child/elder care and tutoring + Mentoring, coaching and learning programs + Employee Resource Groups + Disaster Relief **About Capgemini** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion. Get the future you want | ***************** **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://*****************/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Senior Service Management Consultant - ServiceNow Business Analyst (SME) - Security, Risk, & Finance and Supply Chain_ **Location:** _IL-Chicago_ **Requisition ID:** _081297_ **Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Job Title:** Senior Senior Service Management Consultant - ServiceNow Business Analyst - SIAM **Location:** Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA **Travel:** 25% **Job Description:** Job Summary The ServiceNow SIAM Business Analyst is a client-facing expert responsible for designing, implementing, and optimizing Service Integration and Management (SIAM) frameworks using the ServiceNow platform. This role combines deep knowledge of SIAM operating models and ServiceNow capabilities to assess and deliver integrated, multi-supplier service environments that meet business and technical requirements. **Key Responsibilities:** Support the definition and implementation of SIAM frameworks within ServiceNow, including service definitions, SLAs, and critical metrics. Collaborate with engagement teams to translate business needs into technical requirements and ServiceNow workflows. Develop and maintain Service Management Manuals (SMMs) and supporting documentation for SIAM delivery. Configure and integrate ServiceNow modules relevant to SIAM, such as Incident, Problem, Change, Service Catalog, Supplier Management, and Service Level Management. Provide guidance on industry best practices and ensure alignment with ITIL and SIAM principles 1. Design and implement dashboards and performance analytics to monitor service delivery and supplier performance. Support onboarding and configuration of Managed Service Providers (MSPs) and ensure seamless integration with middleware platforms. Participate in governance forums and contribute to continuous improvement initiatives across service towers. **Required Qualifications:** Proven experience in SIAM and ServiceNow solution design and implementation. Strong understanding of ServiceNow architecture and modules relevant to SIAM. Expertise in business and technical writing for client-facing documentation. Familiarity with infrastructure, networks, databases, and web technologies. Excellent communication and stakeholder engagement skills. Ability to work independently and proactively address integration challenges. Ability to work with clients and stakeholders of all levels. Ability to conduct SIAM/ServiceNow maturity and healthcheck assessments. Ability to create engagement documentation and collateral. **Preferred Qualifications:** Knowledge and expertise of the methods defined within the Service Integration and Management Book of Knowledge (SIAMBoK). ServiceNow Certified System Administrator (CSA) and Implementation Specialist certifications. Experience with multi-vendor environments and service integrator models. Knowledge of governance frameworks and performance metrics. **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work + Healthcare including dental, vision, mental health, and well-being programs + Financial well-being programs such as 401(k) and Employee Share Ownership Plan + Paid time off and paid holidays + Paid parental leave + Family building benefits like adoption assistance, surrogacy, and cryopreservation + Social well-being benefits like subsidized back-up child/elder care and tutoring + Mentoring, coaching and learning programs + Employee Resource Groups + Disaster Relief **About Capgemini** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion. Get the future you want | ***************** **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://*****************/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Senior Service Management Consultant - ServiceNow Business Analyst - SIAM_ **Location:** _IL-Chicago_ **Requisition ID:** _081296_ **Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**About the job:** **Engagement Manager** As an IT Engagement Manager, you will serve as the primary liaison between IT and business stakeholders, ensuring alignment of technology solutions with organizational goals. You will drive engagement, foster collaboration, and deliver value through strategic IT initiatives. **What you will do at Sogeti:** + Build and Maintain Relationships: Act as the trusted advisor to business units, understanding their needs and aligning IT services to meet those objectives. + Strategic Planning: Partner with leadership to identify technology opportunities that support business strategies and improve operational efficiency. + Project Oversight: Coordinate and monitor IT projects, ensuring timely delivery, quality standards, and alignment with business priorities. + Stakeholder Communication: Facilitate clear, consistent communication between IT teams and business stakeholders, translating technical concepts into business language. + Demand Management: Assess and prioritize incoming requests, balancing resources and timelines to optimize IT service delivery. + Continuous Improvement: Identify gaps, propose solutions, and implement best practices to enhance IT engagement and customer satisfaction. + Risk & Compliance: Ensure IT initiatives adhere to security, compliance, and governance standards. **What you will bring:** + Relationship Management Skills: Ability to build trust and influence across all levels of the organization. + Business Acumen: Strong understanding of business processes and how technology can enable growth and efficiency. + Technical Knowledge: Familiarity with IT infrastructure, applications, and emerging technologies to guide informed decisions. + Communication Excellence: Skilled in presenting complex technical information in a clear, concise, and business-friendly manner. + Problem-Solving Mindset: Proactive approach to identifying challenges and delivering innovative solutions. + Leadership & Collaboration: Experience in leading cross-functional teams and driving consensus among diverse stakeholders. + Adaptability: Ability to thrive in a dynamic environment and manage multiple priorities effectively. **Education:** + Bachelor-s or Master-s degree in Computer Science, Software Engineering, Information Systems, Business Administration, or a related field. **Life at Sogeti** - Sogeti supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work options + 401(k) with 150% match up to 6% + Employee Share Ownership Plan + Medical, Prescription, Dental & Vision Insurance + Life Insurance + 100% Company-Paid Mobile Phone Plan + 3 Weeks PTO + 7 Paid Holidays + Paid Parental Leave + Adoption, Surrogacy & Cryopreservation Assistance + Subsidized Back-up Child/Elder Care & Tutoring + Career Planning & Coaching + $5,250 Tuition Reimbursement & 20,000+ Online Courses + Employee Resource Groups + Counseling & Support for Physical, Financial, Emotional & Spiritual Well-being + Disaster Relief Programs **About Sogeti** Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation. **Become Your Best** | ************* **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant ************************************************************************** Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is [$110,000-125,000]. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company-s sole discretion, consistent with the law. Sogeti is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

Job Title: Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM Travel: 25% Job Description: * A CMDB/CSDM Business Analyst is a client-facing role and will be working with an engagement team to develop and implement CMDB/CSDM solutions for various engagements. Expectations: * 2+ Years experience working with ServiceNow CMDB/CSDM Solutions * Ability to take complex technical specifications and articulate it to a customer in business logic * Becomes familiar with SOW/Contract and understand the task at hand, milestones, scope, etc. * Ability to take complex technical specifications and articulate it to a customer in business logic * Ability to take business logic from customer and translate it in technical terms and stories for development * Comfortable with leading workshops to demo ServiceNow features, walk through process, and collect requirements * Comfortable with leading training to various client learning personas * Comfortable with conducting guided UAT sessions with customer UAT stakeholders * Ability to understand project risks, issues, actions, and decisions and communicate them through appropriate channels * Being prepared prior to workshops with materials (demo, deck, etc.) and sending out materials and agenda 24 hours before hand * Documenting meeting notes after client calls and sending out within 24 hours of said call * Technical documentation skills: ability to create workshop materials, end user guides, playbooks, user stories, etc. * Proficient with the agile lifecycle * Resourceful: not letting blockers get in the way; ability to use common sources of data such as ServiceNow Docs, NowCreate, etc. * Being able to take data and manipulate it to find a quicker way to complete a manual task * Being proactive and not procrastinating on getting work completed; meets deadlines; does not have to be told what to do • Able to work independently • Interacts with customers in a professional and pleasant manner * If you are unsure, comfortable asking for help, clarification, etc. * Meets quality standards; ensuring items that are incomplete or lack information are not presented to customer * Ability to see scope creep and to handle it through appropriate channels * Proficient in ServiceNow platform features (i.e. CSA cert) * Additional CIS certifications for the application you are working on (i.e. implementing Vulnerability response, you should have the Vulnerability Response Cert) * Proficient in Microsoft Products: Word, PowerPoint, Excel, Visio, Teams, Outlook * Understands ITIL4 Fundamentals (i.e. ITIL4 F Cert) Ability to Produce: * Base Requirements * Technical Requirements * Requirement Analysis * Process Documentation * ServiceNow Stories * ServiceNow Demos Knowledge Required: * MS Office (Word, Excel) * ITIL 4 * ServiceNow CSA Certification * (2) CIS Certifications * ServiceNow CMDB/CSDM Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: * Flexible work * Healthcare including dental, vision, mental health, and well-being programs * Financial well-being programs such as 401(k) and Employee Share Ownership Plan * Paid time off and paid holidays * Paid parental leave * Family building benefits like adoption assistance, surrogacy, and cryopreservation * Social well-being benefits like subsidized back-up child/elder care and tutoring * Mentoring, coaching and learning programs * Employee Resource Groups * Disaster Relief About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | ***************** Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://*****************/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $75,582 - $170,040. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Job Title: Senior Senior Service Management Consultant - ServiceNow Business Analyst (SME) - Security, Risk, & Finance and Supply Chain Travel: 25% Job Description: A Security, Risk, & Finance and Supply Chain Subject Matter Expert (SME) has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a GRC IRM solution. This SME is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality. Working alongside a ServiceNow Architect and Engagement Teams, the BA/SME shares responsibility for the overall ServiceNow solution. Responsibilities: In addition to complying with Capgemini's professionalism policies, the Security, Risk, & Finance and Supply Chain BA/SME is responsible for: Have knowledge and expertise in the ServiceNow Security & Risk solutions as well as the following Finance and Supply Chain specialtise: Process & Technical Assessment & Recommendations Finance & Supply Chain Workflow - Source to Pay Operations Financial Services Operations - Banking Financial Services Operations - Insurance Financial Services Operations - Visa Disputes * Interacting with Engagement Teams to collect and translate technical development requirements * Participates in the definition, design, build, and implementation of ServiceNow Security, Risk, & Finance framework and solutions to meet client needs • Provides guidance and insight regarding industry best practices and recommendations * Definition of process and technical requirements to support design * Ensures that system improvements are successfully implemented * Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution Qualifications: * Required: o ServiceNow Certified Systems Administration (CSA) certification o ServiceNow Security, Risk, & Finance and Supply Chain Certification * 1+ years' experience working with Security, Risk, & Finance and Supply Chain solutions on the ServiceNow platform * ITIL V4 Foundation or above (or willingness to obtain it) * Experience utilizing the Agile/Scrum methodology to define and deliver development work * Experience integrating to multiple data sources used to populate ServiceNow modules * Good understanding of ServiceNow Security, Risk, & Finance and Supply Chain * Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies) * Excellent communication skills (verbal and written) * Able to work independently and demonstrate initiative through pro-active behavior * Participates in and/or leads diagnosis and fixing of problems within area of expertise * Identifies and fixes the root cause rather than just symptoms * Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit * Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions * Works with peer team to develop and promote solution * Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved * Possesses good analytical skills and can apply sound levels of logic to tasks undertaken * Possesses good presentation skills Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: * Flexible work * Healthcare including dental, vision, mental health, and well-being programs * Financial well-being programs such as 401(k) and Employee Share Ownership Plan * Paid time off and paid holidays * Paid parental leave * Family building benefits like adoption assistance, surrogacy, and cryopreservation * Social well-being benefits like subsidized back-up child/elder care and tutoring * Mentoring, coaching and learning programs * Employee Resource Groups * Disaster Relief About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | ***************** Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://*****************/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $75,582 - $170,040. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Job Title: Senior Senior Service Management Consultant - ServiceNow Business Analyst - SIAM Travel: 25% Job Description: Job Summary The ServiceNow SIAM Business Analyst is a client-facing expert responsible for designing, implementing, and optimizing Service Integration and Management (SIAM) frameworks using the ServiceNow platform. This role combines deep knowledge of SIAM operating models and ServiceNow capabilities to assess and deliver integrated, multi-supplier service environments that meet business and technical requirements. Key Responsibilities: Support the definition and implementation of SIAM frameworks within ServiceNow, including service definitions, SLAs, and critical metrics. Collaborate with engagement teams to translate business needs into technical requirements and ServiceNow workflows. Develop and maintain Service Management Manuals (SMMs) and supporting documentation for SIAM delivery. Configure and integrate ServiceNow modules relevant to SIAM, such as Incident, Problem, Change, Service Catalog, Supplier Management, and Service Level Management. Provide guidance on industry best practices and ensure alignment with ITIL and SIAM principles 1. Design and implement dashboards and performance analytics to monitor service delivery and supplier performance. Support onboarding and configuration of Managed Service Providers (MSPs) and ensure seamless integration with middleware platforms. Participate in governance forums and contribute to continuous improvement initiatives across service towers. Required Qualifications: Proven experience in SIAM and ServiceNow solution design and implementation. Strong understanding of ServiceNow architecture and modules relevant to SIAM. Expertise in business and technical writing for client-facing documentation. Familiarity with infrastructure, networks, databases, and web technologies. Excellent communication and stakeholder engagement skills. Ability to work independently and proactively address integration challenges. Ability to work with clients and stakeholders of all levels. Ability to conduct SIAM/ServiceNow maturity and healthcheck assessments. Ability to create engagement documentation and collateral. Preferred Qualifications: Knowledge and expertise of the methods defined within the Service Integration and Management Book of Knowledge (SIAMBoK). ServiceNow Certified System Administrator (CSA) and Implementation Specialist certifications. Experience with multi-vendor environments and service integrator models. Knowledge of governance frameworks and performance metrics. Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: * Flexible work * Healthcare including dental, vision, mental health, and well-being programs * Financial well-being programs such as 401(k) and Employee Share Ownership Plan * Paid time off and paid holidays * Paid parental leave * Family building benefits like adoption assistance, surrogacy, and cryopreservation * Social well-being benefits like subsidized back-up child/elder care and tutoring * Mentoring, coaching and learning programs * Employee Resource Groups * Disaster Relief About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | ***************** Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://*****************/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $75,582 - $170,040. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Job Title: Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Management Travel: 25% Job Description: The ServiceNow Sales and Order Management (SOM) Developer is responsible for designing, developing, and maintaining ServiceNow applications that support sales workflows, order processing, and customer lifecycle management. This role requires deep expertise in ServiceNow Customer Service Management (CSM), SOM modules, and integration capabilities to streamline business operations and enhance customer satisfaction. Key Responsibilities Develop and configure ServiceNow SOM and CSM modules to support sales order lifecycle, including quote-to-cash, order tracking, and fulfillment. Create automated business processes and workflows to improve operational efficiency and customer experience. Integrate ServiceNow with external systems (e.g., ERP, CRM, payment gateways) using REST/SOAP APIs 1. Customize ServiceNow forms, UI policies, business rules, and notifications to align with business requirements. Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions. Support ongoing enhancements, maintenance, and performance optimization of SOM applications. Participate in Agile development cycles, including sprint planning, demos, and retrospectives. Ensure compliance with ITIL and ServiceNow best practices throughout the development lifecycle. Required Qualifications: 3+ years of experience in ServiceNow development, with a focus on CSM and SOM modules. Strong proficiency in JavaScript, HTML5, CSS3, and AngularJS. Experience with systems integration and automation tools. ServiceNow Certified System Administrator (CSA) certification. Excellent problem-solving and communication skills. Preferred Qualifications: ServiceNow Certified Application Developer or Implementation Specialist (CSM or SOM). Experience with platforms such as Oracle, SAP, Salesforce, or MS Dynamics. Familiarity with performance analytics and dashboard creation. Key Competencies Technical design and development Sales and order workflow automation Integration and API management Agile and DevOps methodologies Stakeholder engagement Documentation and knowledge sharing Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: * Flexible work * Healthcare including dental, vision, mental health, and well-being programs * Financial well-being programs such as 401(k) and Employee Share Ownership Plan * Paid time off and paid holidays * Paid parental leave * Family building benefits like adoption assistance, surrogacy, and cryopreservation * Social well-being benefits like subsidized back-up child/elder care and tutoring * Mentoring, coaching and learning programs * Employee Resource Groups * Disaster Relief About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | ***************** Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://*****************/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $75,582 - $170,040. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Job Title: Senior Service Management Consultant - IT Workflows / CMDB/CSDM Location: Chicago, IL; Atlanta, GA; Houston, TX; Dallas, TX; New York, New York; Bridgewater, New Jersey Travel: up to 25% but mostly infrequent Job description: ServiceNow Developer - IT Workflows / CMDB/CSDM Key Responsibilities: Design and develop CMDB data models, CI classes, and relationships in ServiceNow. Implement and maintain Discovery and Service Mapping to populate and update the CMDB. Integrate external data sources with the CMDB using APIs, MID Servers, and ETL tools. Ensure data integrity, normalization, and compliance with CMDB governance policies. Collaborate with stakeholders to define CI requirements and support ITSM, ITOM, and other ServiceNow modules. Develop and maintain CMDB health dashboards, audits, and reconciliation processes. Troubleshoot and resolve CMDB-related issues, including data quality and performance. Document CMDB architecture, processes, and procedures. Stay current with ServiceNow platform updates and CMDB best practices. Required Qualifications: Bachelor's degree in Computer Science, Information Systems, or a related field. 3+ years of hands-on experience with ServiceNow CMDB / CSDM development and administration. Strong understanding of CMDB / CSDM data models, CI classes, and relationships. Experience with ServiceNow Discovery, Service Mapping, and MID Server configuration. Proficiency in scripting (JavaScript, Glide) and ServiceNow APIs. Familiarity with ITIL and Configuration Management processes. Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Preferred Qualifications: ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist - CMDB / CSDM or Discovery. Experience with third-party integration tools (e.g., SCCM, SolarWinds, Qualys). Knowledge of ITOM, ITSM, and Asset Management modules. Experience in Agile/Scrum environments. Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: * Flexible work * Healthcare including dental, vision, mental health, and well-being programs * Financial well-being programs such as 401(k) and Employee Share Ownership Plan * Paid time off and paid holidays * Paid parental leave * Family building benefits like adoption assistance, surrogacy, and cryopreservation * Social well-being benefits like subsidized back-up child/elder care and tutoring * Mentoring, coaching and learning programs * Employee Resource Groups * Disaster Relief About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | ***************** Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://*****************/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $75,582 - $170,040 This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

The Team Fidelity's Workplace Investing Reporting and Analytics chapter is seeking a BI Engineer to play a key role in enhancing client experience for PSW reporting application by delivering new functionality on newer technology stack This person will provide technical leadership and oversight, implement architecture recommendations, work with technical partners, and assist developers and testers as needed. The role demands significant collaboration with members of various business and IT groups throughout the lifecycle of a typical project. Our engineering team is innovative, diverse, hardworking, and self-driven. We work in a very dynamic agile environment. The Expertise You Have • 6-10 Years of experience as a Power BI Developer with a strong portfolio of built reports, dashboards, and visualizations. • Proficient in Power BI Desktop, Power BI Service, DAX, Power Query, and custom visuals. • Hands-on experience working with Snowflake data warehouse, including integration, data modeling, and SQL querying. • Strong understanding of data modeling concepts (star schema, snowflake schema, etc. ) and the ability to design scalable data models. • Knowledge of ETL tool and reporting in general • Hands on experience with Oracle, PL/SQL • Conceptual understanding of embedding reports in portal environment • Experience with large-scale data visualization, managing performance issues, and implementing best practices for BI reports. • Strong problem-solving skills, attention to detail, and the ability to troubleshoot data or report issues.

**Job Title** : Senior Service Management Consultant - IT Workflows / CMDB/CSDM **Location** : Chicago, IL; Atlanta, GA; Houston, TX; Dallas, TX; New York, New York; Bridgewater, New Jersey **Travel** : up to 25% but mostly infrequent **Job description:** ServiceNow Developer - IT Workflows / CMDB/CSDM **Key Responsibilities** : Design and develop CMDB data models, CI classes, and relationships in ServiceNow. Implement and maintain Discovery and Service Mapping to populate and update the CMDB. Integrate external data sources with the CMDB using APIs, MID Servers, and ETL tools. Ensure data integrity, normalization, and compliance with CMDB governance policies. Collaborate with stakeholders to define CI requirements and support ITSM, ITOM, and other ServiceNow modules. Develop and maintain CMDB health dashboards, audits, and reconciliation processes. Troubleshoot and resolve CMDB-related issues, including data quality and performance. Document CMDB architecture, processes, and procedures. Stay current with ServiceNow platform updates and CMDB best practices. **Required Qualifications:** Bachelor's degree in Computer Science, Information Systems, or a related field. 3 years of hands-on experience with ServiceNow CMDB / CSDM development and administration. Strong understanding of CMDB / CSDM data models, CI classes, and relationships. Experience with ServiceNow Discovery, Service Mapping, and MID Server configuration. Proficiency in scripting (JavaScript, Glide) and ServiceNow APIs. Familiarity with ITIL and Configuration Management processes. Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Preferred Qualifications: ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist - CMDB / CSDM or Discovery. Experience with third-party integration tools (e.g., SCCM, SolarWinds, Qualys). Knowledge of ITOM, ITSM, and Asset Management modules. Experience in Agile/Scrum environments. **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work + Healthcare including dental, vision, mental health, and well-being programs + Financial well-being programs such as 401(k) and Employee Share Ownership Plan + Paid time off and paid holidays + Paid parental leave + Family building benefits like adoption assistance, surrogacy, and cryopreservation + Social well-being benefits like subsidized back-up child/elder care and tutoring + Mentoring, coaching and learning programs + Employee Resource Groups + Disaster Relief **About Capgemini** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion. Get the future you want | ***************** **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://*****************/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Senior Service Management Consultant - IT Workflows / CMDB/CSDM_ **Location:** _IL-Chicago_ **Requisition ID:** _080693_ **Other Locations:** _US-NY-New York, US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-TX-Dallas_

We are seeking a highly skilled and experienced Program Manager to oversee and drive large-scale programs within our organization. The ideal candidate will have a proven track record in managing complex programs, a strong grasp of project management methodologies, and the ability to effectively communicate with stakeholders at all levels. If you thrive in a dynamic environment and excel in delivering results, we want to hear from you. Key Responsibilities: Program Management: Lead and manage multiple large-scale programs from initiation through completion, ensuring alignment with organizational goals and objectives. Stakeholder Communication: Maintain close relationships with key stakeholders, providing regular updates on project status, milestones, and risks. Facilitate communication and collaboration to ensure program success. Project Planning and Execution: Develop comprehensive program plans, including scope, timeline, and resource allocation. Identify and address potential delays and implement corrective actions to ensure timely delivery. Reporting and Analysis: Utilize advanced proficiency in Excel and PowerPoint to create detailed reports, track progress, and present findings to senior management. Analyze program performance data to drive informed decision-making. Risk Management: Proactively identify program risks and issues and formulate strategies to mitigate potential impacts. Develop contingency plans to address and resolve delays or challenges. Team Leadership: Coordinate and lead cross-functional teams, ensuring effective collaboration and alignment towards program objectives. Mentor and support team members to enhance performance and productivity.

JD Role : IT0625 Project Manager - Consumer & Retail 15+ years of experience in Project Management with Supply chain management § Conduct thorough data analysis of supply chain processes, including inventory management, procurement, logistics, and distribution § Analyze and evaluate current supply chain systems, processes, and workflows to identify areas for improvement and optimization § A solid understanding of supply chain processes, including inventory management, procurement, logistics, and distribution, is essential § Expertise in Project Management and People Management with ERP knowledge § Designed cost-effective support models for service delivery involving application Maintenance as well as Design-Build-Test-Release engagements § Expertise in Transition Management, Roll out, Release Management and AMS support § Experienced in Sizing/Estimation/Solutioning, Project Financials, Project Quality, Productivity improvement § Thought leader in People Management, Performance Management, Utilization, Skills & Training, Rewards and Recognition processes § Interlocking with Vertical and coordinating within Horizontal - Assisting Sales team with RFP responses, Presenting Case studies during Client visits, Reviewing RFP and Solutions § Project Financials - Forecasting, Revenue, Costs, Invoices, Vendor Billing and Profit margins § Coordinating and Engaging with Clients, Partners and Internal stakeholders for smooth and effective delivery of Project § Designing cost effective solution models for service delivery § Project Initiation, Planning, Execution, Monitoring, Controlling and Closing

Technical Project / Program Manager Role •Define program goals, success metrics, and delivery roadmap •Develop detailed execution plans, including milestones, dependencies, and resource needs •Align program objectives with business and technical priorities •Lead coordination between engineering, product, design, QA, and business stakeholders •Facilitate decision-making and remove roadblocks to ensure smooth execution •Drive alignment across teams through structured communication and documentation •Manage end-to-end delivery of technical solutions, including architecture reviews and system integration planning •Track progress using Agile, Scrum, or hybrid methodologies •Ensure quality, scalability, and performance standards are met •Identify and mitigate risks across program lifecycle •Maintain issue logs and escalate blockers with clear resolution paths •Support change management and impact analysis •Provide regular updates to leadership and stakeholders on program status, risks, and achievements •Prepare executive summaries, dashboards, and post-mortem reports •Ensure transparency and accountability across all phases of delivery Skills •Proven experience managing large-scale technical programs or product launches •Excellent PPT Skills •Strong understanding of software development lifecycle (SDLC), cloud platforms, and system architecture •Excellent communication, stakeholder management, and problem-solving skills •Proficiency in tools like JIRA, Confluence, Smartsheet, or similar •Ability to work in fast-paced, matrixed environments