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Guest Service Representative Jobs At The High Companies

- 430 Jobs
  • Customer Service Representative

    Watsco, Inc. 4.4company rating

    Doral, FL Jobs

    Duties and Responsibilities: * Answers calls, incoming texts for the Region in a timely manner, while providing Industry leading customer service * Follow the "know your customer" protocol at all times * Input customer orders: assist customers in making product selections by asking questions and actively listening to identify customer needs. Suggest alternatives and additional products based on customer needs and promotions available. * Input order at locations that is most convenient for the customer. * Use tools and knowledge to service customer needs on the first call. (Discern when customer issue needs to be escalated) * Research and source products for customers using a variety of tools, including calling sales centers to ensure product availability. * Provide pre-order and post order support; order management from the point of entry to invoicing. * Follow up promptly on all customer requests for information, quotes, alternative parts and pickup/delivery dates. Document accurately the reason for customer calls as well as resolution. * Provide customers with self-help tools for future needs. ie: Gemaire.com * Proactively communicate with customers about any expected delays or issues with their order. * Assist customers with online warranty process. * Understand and promote ongoing sales initiatives. * Maintains knowledge of new and existing products and inventory by participating in training, reviewing catalogs, web-sites and internal resources * Work closely with vendors, credit and sales departments to provide high customer service. In addition to the above responsibilities, this individual is held accountable for all other duties as assigned. Required Qualifications: * High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience * Must have strong customer service soft skills * Must be well organized, detail oriented and have good computer/data entry; should be proficient in MS Office applications (Word, Excel, Outlook). * Must possess the ability to problem solve and multi-task Preferred Qualifications * HVAC experience highly desired * Bilingual preferred Education/Experience: High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience. Work Environment: Sales Center Office Work Schedule: Work Schedule Monday-Friday 7:30am-4:30pm Physical Demands Demand Frequency Sedentary - Lifting 0-10 pounds Occasional Light Lifting - 10-20 pounds Occasional Moderate Lifting - 20 to 50 pounds Never Heavy Lifting - 50 to 100 pounds Never Pulling/Pushing, Carrying Occasional Reaching or working above shoulder Occasional Walking Frequent Standing Frequent Sitting Constant Stooping Never Kneeling Never Repeated Bending Never Climbing Never Desk Work/Computer use/Telephone use Constant Operating a motor vehicle Never Operating a commercial vehicle Never Operating warehouse equipment, forklift, baseloid lift etc Never Other - Talk, Drive, visit customers etc. Frequent EEO Statement: Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence. Business Title: Customer Service Representative Objective Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Customer Service Representative is responsible for providing support to the Sales team and Sales Center. The ultimate goal of this role is to serve as a liaison between the company and its customers regarding product availability, delivery, order entry, order status and problem resolution.
    $21k-30k yearly est. 60d+ ago
  • Dispatch & Customer Service Representative

    Ozinga 4.3company rating

    Doral, FL Jobs

    Overview Salary: $51,000 - $64,000 Annually Summary: The Dispatch & Customer Service Representative is primarily responsible for coordinating the timely delivery of concrete from plant locations to job sites according to customer requests and expectations while using the most efficient and cost-effective processes possible. This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies. Principal Duties and Responsibilities: Customer Service: •Receives customer order from order taker or telephone call •Effectively communicates with customer for information to determine proper quantity, mix, delivery time and job site location for each order. Also makes note of any special or unusual customer requests •Suggests value-added products to customers to enhance product performance based on the nature of the customer's job •Enters the customer order timely, accurately, and completely into the dispatch system •Advises customer of any potential issues/concerns regarding product order such as load limits, scheduling conflicts, vehicle weight limitations, etc. Dispatching: •Schedules mixer trucks to ensure maximum utilization and efficiency while meeting the needs and expectations of customers •Generates accurate and complete delivery tickets to the plant manager in a timely manner •Communicates with mixer drivers, plant managers, production managers and operations manager on a frequent and regular basis to avoid or address issues, concerns, or problems •Monitors mixer truck status on a constant basis to ensure customer satisfaction and maximum equipment and labor utilization •Works closely with operations to ensure drivers are in compliance with local, state and federal DOT guidelines and regulations •Works closely with remote dispatch offices to move equipment and people to meet customer demands. •Attends sales meetings to get/give information regarding scheduling of plants and equipment to meet customer needs •Adjusts dispatch schedule as needed to reflect current and accurate information •Communicates with plant manager daily to advise of mixer driver start and finish times Global Responsibilities: •Regular attendance and physical presence at the office or jobsite is an essential function of this position, this would not apply if specifically hired to work remotely •This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs Qualifications: Education/Specialized Knowledge/Professional Certifications: •High School Diploma or equivalent required •Knowledge of geographic area where dispatching is strongly preferred Experience: •Minimum three years of work experience required with construction or concrete industry experience preferred •Experience working with personal computer Skills/Abilities: •Demonstrated ability to work with basic mathematics to include addition, subtraction, multiplication, and division (including fractions) •Must be able to read, write, speak, and understand English •Ability to read and interpret maps and directions •Effective oral and written communication skills •Ability to handle multiple competing tasks •Ability to work independently and with minimal supervision Working Conditions: •Professional environment within a climate-controlled office environment •Extended eye exposure to CRT screen •Long hours may be required as business deems necessary •Possible early morning start times according to the season or weather demands •Customer contact may result in stressful situations Physical Requirements: •Extensive radio and phone communication •Extended periods of sitting in chair, occasional standing, bending, kneeling, stooping, reaching, grabbing, and pulling •Frequent use of fingers, wrists, and hands to enter data using a keyboard •Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl •Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Benefits Information: At Ozinga, we care about the well-being of our team members both in and out of the workplace. That's why we're proud to offer a comprehensive benefits package designed to support your health, financial security, and overall quality of life. Our benefits include: • Medical, Dental, and Vision Insurance - Protecting your health and providing peace of mind. • Retirement Plan Options - Helping you build a secure future. • Voluntary Benefits - Helping you to cover unexpected expenses. • Work-Life Balance - Supporting flexibility so you can thrive in every area of your life. • Employee Assistance Program - Offering confidential support for personal and professional challenges. • Wellness Program - Promoting a healthy lifestyle through resources and incentives. We believe that when our co-workers feel their best, they can do their best. Join us and experience the difference of working for a company that values you! Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.
    $51k-64k yearly 60d+ ago
  • Dispatch & Customer Service Representative

    Ozinga 4.3company rating

    Elgin, IL Jobs

    Overview Salary: $51,000 - $64,000 Annually Summary: The Dispatch & Customer Service Representative is primarily responsible for coordinating the timely delivery of concrete from plant locations to job sites according to customer requests and expectations while using the most efficient and cost-effective processes possible. This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies. Principal Duties and Responsibilities: Customer Service: •Receives customer order from order taker or telephone call •Effectively communicates with customer for information to determine proper quantity, mix, delivery time and job site location for each order. Also makes note of any special or unusual customer requests •Suggests value-added products to customers to enhance product performance based on the nature of the customer's job •Enters the customer order timely, accurately, and completely into the dispatch system •Advises customer of any potential issues/concerns regarding product order such as load limits, scheduling conflicts, vehicle weight limitations, etc. Dispatching: •Schedules mixer trucks to ensure maximum utilization and efficiency while meeting the needs and expectations of customers •Generates accurate and complete delivery tickets to the plant manager in a timely manner •Communicates with mixer drivers, plant managers, production managers and operations manager on a frequent and regular basis to avoid or address issues, concerns, or problems •Monitors mixer truck status on a constant basis to ensure customer satisfaction and maximum equipment and labor utilization •Works closely with operations to ensure drivers are in compliance with local, state and federal DOT guidelines and regulations •Works closely with remote dispatch offices to move equipment and people to meet customer demands. •Attends sales meetings to get/give information regarding scheduling of plants and equipment to meet customer needs •Adjusts dispatch schedule as needed to reflect current and accurate information •Communicates with plant manager daily to advise of mixer driver start and finish times Global Responsibilities: •Regular attendance and physical presence at the office or jobsite is an essential function of this position, this would not apply if specifically hired to work remotely •This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs Qualifications: Education/Specialized Knowledge/Professional Certifications: •High School Diploma or equivalent required •Knowledge of geographic area where dispatching is strongly preferred Experience: •Minimum three years of work experience required with construction or concrete industry experience preferred •Experience working with personal computer Skills/Abilities: •Demonstrated ability to work with basic mathematics to include addition, subtraction, multiplication, and division (including fractions) •Must be able to read, write, speak, and understand English •Ability to read and interpret maps and directions •Effective oral and written communication skills •Ability to handle multiple competing tasks •Ability to work independently and with minimal supervision Working Conditions: •Professional environment within a climate-controlled office environment •Extended eye exposure to CRT screen •Long hours may be required as business deems necessary •Possible early morning start times according to the season or weather demands •Customer contact may result in stressful situations Physical Requirements: •Extensive radio and phone communication •Extended periods of sitting in chair, occasional standing, bending, kneeling, stooping, reaching, grabbing, and pulling •Frequent use of fingers, wrists, and hands to enter data using a keyboard •Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl •Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Benefits Information At Ozinga, we care about the well-being of our team members both in and out of the workplace. That's why we're proud to offer a comprehensive benefits package designed to support your health, financial security, and overall quality of life. Our benefits include: • Medical, Dental, and Vision Insurance - Protecting your health and providing peace of mind. • Retirement Plan Options - Helping you build a secure future. • Voluntary Benefits - Helping you to cover unexpected expenses. • Work-Life Balance - Supporting flexibility so you can thrive in every area of your life. • Employee Assistance Program - Offering confidential support for personal and professional challenges. • Wellness Program - Promoting a healthy lifestyle through resources and incentives. We believe that when our co-workers feel their best, they can do their best. Join us and experience the difference of working for a company that values you! Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.
    $51k-64k yearly 60d+ ago
  • Guest Service Representative

    Cumming 4.8company rating

    Georgia Jobs

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies: Servant's Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills, and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements: Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Compensation: $10.00 - $12.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy
    $10-12 hourly 60d+ ago
  • Guest Services Representative - Miami Lakes Hotel on Main

    The Graham Companies 4.5company rating

    Miami Lakes, FL Jobs

    Miami Lakes Hotel is a destination designed for the business and leisure traveler alike. Our hotel is unique as we are the only full-service hotel resort in the Miami Lakes area. Located on Main Street, guests can enjoy a variety of upscale shops, a 17-Cineplex movie theater, and over a dozen restaurants all just steps away from our door. Responsibilities: Individual will provide assistance to guests in a professional and friendly manner Responsibilities include check-in/check-out process, billing, checking registration cards for accuracy, reviewing occupancy daily, handling cash/credit/house-charge transactions answering phones in friendly/helpful manner and answering to guest needs/questions. Cover for Reservations Agent as needed REQUIRED EDUCATION AND EXPERIENCE High School degree required Hospitality Management degree preferred 1 year in Front Office/Reservations role in Hospitality, preferably Front Office environment Opera software experience preferred, Bi-lingual (Spanish) a plus. Must be computer literate Full Time schedule; flexible AM/PM shifts including weekends. Why You Should Apply -Full Time Employees Only 401(k) with company match Employer Funded Pension Plan Personal Time Off (PTO) Holiday Pay Health Benefits Dental Care Benefits Employer Paid Life Insurance Benefits Employer Paid Short & Long Term Disability Legal Plan Athletic Club Membership Discount Positive work-life balance Conveniently located in the Miami Lakes Town Center within walking distance of numerous restaurant and shops
    $21k-28k yearly est. 9d ago
  • Guest Services Representative

    Rpm Raceway 4.5company rating

    Stamford, CT Jobs

    Job Details Entry Stamford - Stamford, CT Undisclosed N/A Undisclosed Undisclosed Undisclosed Undisclosed Undisclosed UndisclosedDescription RPM Raceway is developing one of the most exciting competitive social experiences in the USA. RPM venues offer multi-level high speed go-kart racing, immersive gaming arenas and immersive attractions, and premium food & beverage programs. Every RPM Raceway venue welcomes friends, family and colleagues to engage in friendly competition and create memories filled with celebration and connection. The first 5 RPM venues are open and operating in the NYC area, and we are quickly scaling with 25 additional venues opening in the United States over the next 5 years. The RPM Experience: ******************************************* Calling all guest service wizards with a passion for fun! RPM Raceway Stamford, is on the hunt for a talented and driven Guest Service Representative to join our electrifying team! If you thrive in a fast-paced environment and love keeping the thrills rolling, this could be your dream job. The Guest Service Representative will be the face of our brand, the ideal candidate will provide exceptional service to every guest who walks through our doors. From greeting visitors with a warm welcome to assisting them with their needs throughout their visit, you will play a crucial role in ensuring that every guest has a memorable and enjoyable experience at our venue. Qualifications KEY RESPONSIBILITIES Supports customers by answering phone calls, greeting, and assisting them in person. Assists customers in the self-registration process. Sells karting options including up-selling races & specials. Sells memberships, arcade cards, snacks, apparel, parties, etc. Takes payment of cash, credit cards, and coupons for specials, etc. Schedules and places customers into races, groups, and teams. Opens/closes cash registers, reconciles register drawer at shift close, balances transactions. Prepares merchandise displays, Re-stocks food and apparel and maintains inventory. Sets up Retail parties and small group events and provides attentive customer service. Acts as Event Coordinator for Birthday parties and other retail events. Develops Daily To-Do lists and accomplishes tasks as time permits. Opens and Closes Shifts with attention to preparation and readiness for the following shift. Always keeps venue in premier condition - completes all opening and closing duties. Adheres to safety regulations and industry standards. Must be available on weekends as needed. IDEALLY YOU'LL HAVE: 1+ years of customer service experience in hospitality, entertainment, or retail High School diploma or G.E.D from an accredited institution. College attendance working towards a degree is preferable with flexible hours available. Helpful, friendly, and patient attitude and disposition with ability to SMILE at all times. Excellent interpersonal and communication skills and a great team player Ability to accurately record information with strong attention to detail. Able to multi-task and problem solve. Able to work 15 to 28 hours per week including weekends and holidays. Make RPM Raceway the best experience for every racer that walks through our door. Must be 18+ You'll crush it if you have experience with: Thrive in a Dynamic Environment: You possess an appetite for working in a fast paced, high growth environment Delivering Exceptional Service: A proven track record of going above and beyond for customers. Building Rapport: Creating positive connections with people from diverse backgrounds. Problem-Solving: Quickly finding solutions to challenges and exceeding guest expectations. Driven Learner & Team Player: You are ambitious, eager to learn and a natural team player Positive Energy & Collaborative Spirit: You exude and create positive energy Safety First: Uphold safety regulations and industry standards to keep everyone safe. BENEFITS THAT MATTER A culture that provides you a sense of belonging Competitive pay that values your contributions Incentives Paid holidays Racing & Entertainment Perks Paid Time Off
    $28k-33k yearly est. 60d+ ago
  • Guest Services Representative

    Rpm Raceway 4.5company rating

    Jersey City, NJ Jobs

    Job Details Entry Jersey City - Jersey City, NJ Undisclosed N/A Undisclosed Undisclosed Undisclosed Undisclosed Undisclosed UndisclosedDescription RPM Raceway is developing one of the most exciting competitive social experiences in the USA. RPM venues offer multi-level high speed go-kart racing, immersive gaming arenas and immersive attractions, and premium food & beverage programs. Every RPM Raceway venue welcomes friends, family and colleagues to engage in friendly competition and create memories filled with celebration and connection. The first 5 RPM venues are open and operating in the NYC area, and we are quickly scaling with 25 additional venues opening in the United States over the next 5 years. The RPM Experience: ******************************************* Calling all guest service wizards with a passion for fun! RPM Raceway Jersey City, is on the hunt for a talented and driven Guest Service Representative to join our electrifying team! If you thrive in a fast-paced environment and love keeping the thrills rolling, this could be your dream job. The Guest Service Representative will be the face of our brand, the ideal candidate will provide exceptional service to every guest who walks through our doors. From greeting visitors with a warm welcome to assisting them with their needs throughout their visit, you will play a crucial role in ensuring that every guest has a memorable and enjoyable experience at our venue. Qualifications KEY RESPONSIBILITIES Supports customers by answering phone calls, greeting, and assisting them in person. Assists customers in the self-registration process. Sells karting options including up-selling races & specials. Sells memberships, arcade cards, snacks, apparel, parties, etc. Takes payment of cash, credit cards, and coupons for specials, etc. Schedules and places customers into races, groups, and teams. Opens/closes cash registers, reconciles register drawer at shift close, balances transactions. Prepares merchandise displays, Re-stocks food and apparel and maintains inventory. Sets up Retail parties and small group events and provides attentive customer service. Acts as Event Coordinator for Birthday parties and other retail events. Develops Daily To-Do lists and accomplishes tasks as time permits. Opens and Closes Shifts with attention to preparation and readiness for the following shift. Always keeps venue in premier condition - completes all opening and closing duties. Adheres to safety regulations and industry standards. Must be available on weekends as needed. IDEALLY YOU'LL HAVE: 1+ years of customer service experience in hospitality, entertainment, or retail High School diploma or G.E.D from an accredited institution. College attendance working towards a degree is preferable with flexible hours available. Helpful, friendly, and patient attitude and disposition with ability to SMILE at all times. Excellent interpersonal and communication skills and a great team player Ability to accurately record information with strong attention to detail. Able to multi-task and problem solve. Able to work 15 to 28 hours per week including weekends and holidays. Make RPM Raceway the best experience for every racer that walks through our door. Must be 18+ You'll crush it if you have experience with: Thrive in a Dynamic Environment: You possess an appetite for working in a fast paced, high growth environment Delivering Exceptional Service: A proven track record of going above and beyond for customers. Building Rapport: Creating positive connections with people from diverse backgrounds. Problem-Solving: Quickly finding solutions to challenges and exceeding guest expectations. Driven Learner & Team Player: You are ambitious, eager to learn and a natural team player Positive Energy & Collaborative Spirit: You exude and create positive energy Safety First: Uphold safety regulations and industry standards to keep everyone safe. BENEFITS THAT MATTER A culture that provides you a sense of belonging Competitive pay that values your contributions Incentives Paid holidays Racing & Entertainment Perks Paid Time Off
    $27k-32k yearly est. 60d+ ago
  • Guest Services Representative

    Rpm Raceway 4.5company rating

    Jersey City, NJ Jobs

    Job Details Entry Jersey City - Jersey City, NJ Undisclosed N/A Undisclosed Undisclosed Undisclosed Undisclosed Undisclosed UndisclosedDescription GUEST SERVICES REPRESENTATIVE Join this exciting, growing entertainment destination as a member of the Guest Service Representative (GSR) team in Jersey City, NJ. GSR personnel must enjoy working with people, be outgoing, friendly and provide a world class guest experience. We provide upward mobility for all employees who look to grow in their roles and responsibilities. Job Description Support customers by answering phone calls, greeting and assisting them in person Assist customers in the self-registration process Sell karting options including up-selling races & specials Sales of memberships, arcade cards, snacks, apparel, parties, etc. Take payment of cash, credit cards and coupons for specials, etc. Scheduling and placement of customers into races, groups and teams Open / close cash registers, reconcile register drawer at shift close, balance transactions Prepare merchandise displays, Re-stock food and apparel and maintain inventory Set-up Retail parties and small group events and provide attentive customer service Act as Event Coordinator for Birthday parties and other retail events Develop Daily To-Do lists and accomplish tasks as time permits Open and Close Shifts with attention to preparation and readiness for following shift Keep facility in premier condition at all times completing all opening and closing duties Qualifications The Customer Service Representative's job skills and specifications include: Helpful, friendly and patient attitude and disposition with ability to SMILE at all times Excellent interpersonal and communication skills and a great team player Ability to accurately record information with strong attention to detail Able to multi-task and problem solve Able to work 15 to 28 hours per week including weekends and holidays Make RPM Raceway the best experience for every racer that walks through our door Education and Qualifications: High school diploma or G.E.D. from accredited institution College attendance working towards a degree is preferable with flexible hours available Patient, Presentable, Punctual and Responsible
    $27k-32k yearly est. 60d+ ago
  • Guest Services Representative

    Rpm Raceway 4.5company rating

    Jersey City, NJ Jobs

    Job Details Entry Jersey City, NJ Undisclosed N/A Undisclosed Undisclosed Undisclosed Undisclosed Undisclosed UndisclosedDescription RPM Raceway is developing one of the most exciting competitive social experiences in the USA. RPM venues offer multi-level high speed go-kart racing, immersive gaming arenas and immersive attractions, and premium food & beverage programs. Every RPM Raceway venue welcomes friends, family and colleagues to engage in friendly competition and create memories filled with celebration and connection. The first 5 RPM venues are open and operating in the NYC area, and we are quickly scaling with 25 additional venues opening in the United States over the next 5 years. The RPM Experience: ******************************************* Calling all guest service wizards with a passion for fun! RPM Raceway Jersey City, is on the hunt for a talented and driven Guest Service Representative to join our electrifying team! If you thrive in a fast-paced environment and love keeping the thrills rolling, this could be your dream job. The Guest Service Representative will be the face of our brand, the ideal candidate will provide exceptional service to every guest who walks through our doors. From greeting visitors with a warm welcome to assisting them with their needs throughout their visit, you will play a crucial role in ensuring that every guest has a memorable and enjoyable experience at our venue. Qualifications KEY RESPONSIBILITIES Supports customers by answering phone calls, greeting, and assisting them in person. Assists customers in the self-registration process. Sells karting options including up-selling races & specials. Sells memberships, arcade cards, snacks, apparel, parties, etc. Takes payment of cash, credit cards, and coupons for specials, etc. Schedules and places customers into races, groups, and teams. Opens/closes cash registers, reconciles register drawer at shift close, balances transactions. Prepares merchandise displays, Re-stocks food and apparel and maintains inventory. Sets up Retail parties and small group events and provides attentive customer service. Acts as Event Coordinator for Birthday parties and other retail events. Develops Daily To-Do lists and accomplishes tasks as time permits. Opens and Closes Shifts with attention to preparation and readiness for the following shift. Always keeps venue in premier condition - completes all opening and closing duties. Adheres to safety regulations and industry standards. Must be available on weekends as needed. IDEALLY YOU'LL HAVE: 1+ years of customer service experience in hospitality, entertainment, or retail High School diploma or G.E.D from an accredited institution. College attendance working towards a degree is preferable with flexible hours available. Helpful, friendly, and patient attitude and disposition with ability to SMILE at all times. Excellent interpersonal and communication skills and a great team player Ability to accurately record information with strong attention to detail. Able to multi-task and problem solve. Able to work 15 to 28 hours per week including weekends and holidays. Make RPM Raceway the best experience for every racer that walks through our door. Must be 18+ You'll crush it if you have experience with: Thrive in a Dynamic Environment: You possess an appetite for working in a fast paced, high growth environment Delivering Exceptional Service: A proven track record of going above and beyond for customers. Building Rapport: Creating positive connections with people from diverse backgrounds. Problem-Solving: Quickly finding solutions to challenges and exceeding guest expectations. Driven Learner & Team Player: You are ambitious, eager to learn and a natural team player Positive Energy & Collaborative Spirit: You exude and create positive energy Safety First: Uphold safety regulations and industry standards to keep everyone safe. BENEFITS THAT MATTER A culture that provides you a sense of belonging Competitive pay that values your contributions Incentives Paid holidays Racing & Entertainment Perks Paid Time Off
    $27k-32k yearly est. 60d+ ago
  • Guest Services Representative

    Rpm Raceway 4.5company rating

    Jersey City, NJ Jobs

    Job Details Entry Jersey City, NJ Undisclosed N/A Undisclosed Undisclosed Undisclosed Undisclosed Undisclosed UndisclosedDescription GUEST SERVICES REPRESENTATIVE Join this exciting, growing entertainment destination as a member of the Guest Service Representative (GSR) team in Jersey City, NJ. GSR personnel must enjoy working with people, be outgoing, friendly and provide a world class guest experience. We provide upward mobility for all employees who look to grow in their roles and responsibilities. Job Description Support customers by answering phone calls, greeting and assisting them in person Assist customers in the self-registration process Sell karting options including up-selling races & specials Sales of memberships, arcade cards, snacks, apparel, parties, etc. Take payment of cash, credit cards and coupons for specials, etc. Scheduling and placement of customers into races, groups and teams Open / close cash registers, reconcile register drawer at shift close, balance transactions Prepare merchandise displays, Re-stock food and apparel and maintain inventory Set-up Retail parties and small group events and provide attentive customer service Act as Event Coordinator for Birthday parties and other retail events Develop Daily To-Do lists and accomplish tasks as time permits Open and Close Shifts with attention to preparation and readiness for following shift Keep facility in premier condition at all times completing all opening and closing duties Qualifications The Customer Service Representative's job skills and specifications include: Helpful, friendly and patient attitude and disposition with ability to SMILE at all times Excellent interpersonal and communication skills and a great team player Ability to accurately record information with strong attention to detail Able to multi-task and problem solve Able to work 15 to 28 hours per week including weekends and holidays Make RPM Raceway the best experience for every racer that walks through our door Education and Qualifications: High school diploma or G.E.D. from accredited institution College attendance working towards a degree is preferable with flexible hours available Patient, Presentable, Punctual and Responsible
    $27k-32k yearly est. 60d+ ago
  • Entry Level Customer Service and Sales Representatives

    Skyline Management 4.4company rating

    Elgin, IL Jobs

    With aggressive growth, expansion plans and ambitious goals, Skyline Management leads in strategic thinking and execution. Teamwork is the ability to work towards the vision by utilizing direct accomplishments toward organizational objectives. Comprised of problem solvers and strategic thinkers, they work united in the direction of their common goals. Their goals include reshaping loyalty in the retail industry, revolutionizing Fortune 100 marketing & sales programs for consumer loyalty and representing the top brands in home entertainment. At Skyline Management's commitment to teamwork helps them accomplish every goal set. Job Description Entry Level Customer Service and Sales Representatives are quickly promoted into leadership positions in which they are groomed for management. Responsibilities in Entry Level Customer Service and Sales Include: Assisting in the daily growth and development of our company Assisting with efforts of new business acquisition Expertly managing the needs of external customers Developing strong leadership and interpersonal skills Direct retail sales of goods or services to new prospects Attending team meeting and sharing best practice with colleagues The successful candidate will not only benefit from a guaranteed base salary, bonuses, uncapped commission structure, but will also have an exciting, fast-paced working atmosphere. On top of that, they will also receive superb career development opportunities. FULL PAID TRAINING IS PROVIDED. This is NOT a 100% commission job. Our reps are GUARANTEED a paycheck every week. Our company does not participate in any door to door sales, business to business sales, multi-level marketing, telemarketing, inside sales, or cold calling. Everything we do is inside major retail stores. Qualifications Requirements Customer Service, Sales, Retail, or Marketing Experience? We are looking for the following education/experience in our Customer Service / Sales / Business Development position: Must have outstanding communication skills Be self-motivated Competitive Mindset Must be willing to work Full Time Bachelor's Degree or Associate's Degree preferred but not required Desire to develop oneself Success-driven Leadership This is a FULL-TIME, ENTRY-LEVEL position. Experience is not necessary but any background in the following is a huge plus: - Customer Service - Retail - Sales - Restaurant - Marketing - Advertising - Public Relations - Management - Shift Lead or Team Lead Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-36k yearly est. 9d ago
  • Sales & Customer Service Representative -(Base Pay + Bonus Incentives)

    Skyline Management 4.4company rating

    Huntley, IL Jobs

    With aggressive growth, expansion plans and ambitious goals, Skyline Management leads in strategic thinking and execution. Teamwork is the ability to work towards the vision by utilizing direct accomplishments toward organizational objectives. Comprised of problem solvers and strategic thinkers, they work united in the direction of their common goals. Their goals include reshaping loyalty in the retail industry, revolutionizing Fortune 100 marketing & sales programs for consumer loyalty and representing the top brands in home entertainment. At Skyline Management's commitment to teamwork helps them accomplish every goal set. Job Description Skyline Management is looking for a self-motivated, goal oriented, and ambitious individual to join our team in an Entry-Level customer service and sales position with opportunity for rapid advancement into recruiting, team leadership, and direct personnel management in the Dundee area. Skyline Management specializes in face to face, INSIDE sales and customer service for some of the largest, most well-respected brands in the world. Because this is inside marketing & sales, our customers come to us - so no outside or door to door sales are involved. We believe in 100% internal, merit-based promotions from entry-level to management - so every member of our team must begin in sales / marketing and has an equal opportunity to advance into HR, recruiting, and management. Growth Opportunities As an Entry-Level customer service and sales representative, your primary responsibilities will include face to face inside customer service and sales representing major brands in big box stores. We quickly promote and train high performers in the areas of: •Recruiting •Sales support and training •Office management •HR •Social Media Management •Business administration. As a growing organization that has expanded over 300% since 2009, we also provide partnership opportunities for our managers and travel/training opportunities for our top performers. Please be sure to inquire if you are selected for an interview! Job Requirements If you are: •Lazy •Unmotivated •Boring •Looking for a Desk Job With No Advancement •Devoid of Personality, a Sense of Humor, and/or the Ability to Take a Joke . . . Please do not apply, as these traits are contagious, and we would prefer not to catch them. Plus, we would find out anyway, and we might as well save ourselves the time. Ideal candidates must possess: •Strong interpersonal skills. •A positive, stellar attitude. •A strong desire to win and be the best. •A love of adventure. •Mental Toughness and Resilience •A desire to have FUN at work - while you work harder than anyone else you know. A four-year degree is preferred but not required. If you don't have your degree, but you still feel like you are a great fit, we encourage you to take a leap and apply! We are looking to fill openings IMMEDIATELY. Please APPLY NOW through CareerBuilder, and your resume will be reviewed by our Human Resources Manager. Good luck, and to those of you who meet the criteria, we can't wait to meet you! Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-36k yearly est. 9d ago
  • Sales & Customer Service Representative -(Base Pay + Bonus Incentives)

    Skyline Management 4.4company rating

    Huntley, IL Jobs

    With aggressive growth, expansion plans and ambitious goals, Skyline Management leads in strategic thinking and execution. Teamwork is the ability to work towards the vision by utilizing direct accomplishments toward organizational objectives. Comprised of problem solvers and strategic thinkers, they work united in the direction of their common goals. Their goals include reshaping loyalty in the retail industry, revolutionizing Fortune 100 marketing & sales programs for consumer loyalty and representing the top brands in home entertainment. At Skyline Management's commitment to teamwork helps them accomplish every goal set. Job Description Skyline Management is looking for a self-motivated, goal oriented, and ambitious individual to join our team in an Entry-Level customer service and sales position with opportunity for rapid advancement into recruiting, team leadership, and direct personnel management in the Dundee area. Skyline Management specializes in face to face, INSIDE sales and customer service for some of the largest, most well-respected brands in the world. Because this is inside marketing & sales, our customers come to us - so no outside or door to door sales are involved. We believe in 100% internal, merit-based promotions from entry-level to management - so every member of our team must begin in sales / marketing and has an equal opportunity to advance into HR, recruiting, and management. Growth Opportunities As an Entry-Level customer service and sales representative, your primary responsibilities will include face to face inside customer service and sales representing major brands in big box stores. We quickly promote and train high performers in the areas of: •Recruiting •Sales support and training •Office management •HR •Social Media Management •Business administration. As a growing organization that has expanded over 300% since 2009, we also provide partnership opportunities for our managers and travel/training opportunities for our top performers. Please be sure to inquire if you are selected for an interview! Job Requirements If you are: •Lazy •Unmotivated •Boring •Looking for a Desk Job With No Advancement •Devoid of Personality, a Sense of Humor, and/or the Ability to Take a Joke . . . Please do not apply, as these traits are contagious, and we would prefer not to catch them. Plus, we would find out anyway, and we might as well save ourselves the time. Ideal candidates must possess: •Strong interpersonal skills. •A positive, stellar attitude. •A strong desire to win and be the best. •A love of adventure. •Mental Toughness and Resilience •A desire to have FUN at work - while you work harder than anyone else you know. A four-year degree is preferred but not required. If you don't have your degree, but you still feel like you are a great fit, we encourage you to take a leap and apply! We are looking to fill openings IMMEDIATELY. Please APPLY NOW through CareerBuilder, and your resume will be reviewed by our Human Resources Manager. Good luck, and to those of you who meet the criteria, we can't wait to meet you! Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-36k yearly est. 60d+ ago
  • Guest Service Representative

    The Kinley Cincinnati 3.3company rating

    Cincinnati, OH Jobs

    Guest Services / Front Desk Representative Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Guest Service Representative consistently delivers outstanding customer service to each guest every time ensuring that the highest standards are upheld and guest expectations are exceeded through the check-in/check-out process, in person throughout their stay and in telephone communications. Guest Service Representatives respond to guest’s requests with a sense of urgency and concern. Guest Service Representative is the communication and information center for guests, fellow employees, vendors, and other outside business representatives. They perform a variety of clerical duties including basic computer work, reception and simple accounting tasks. Specifically, you will be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Complete all required training Adhere to all standard operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines Complete all tasks described on the relevant shift check list during shift Have knowledge of fire alarm system and Emergency/evacuation procedures Check the credit of guest accounts daily and follow up if action is required Have knowledge of surrounding area Be responsible for security of guests, fellow employees, and hotel assets Keep cash drawer secure and in balance throughout the shift Communicate with housekeeping department in order to ensure an ample supply of clean rooms Sell and up-sell rooms to walk-ins and phone reservations Have general knowledge of housekeeping, bed making, vacuuming, etc. Strive for the consistent goal of 100% occupancy and 100% guest satisfaction Have professional telephone & communication skills Have patience and understanding for every person encountered Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures Able to report to scheduled shifts Able to communicate effectively in writing, by telephone and in person. Able to work a flexible schedule Is organized, honest, and works well with others Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds Can perform work for 8 hours and work in a restrictive space/environment. Must have eyesight enabling vision both near and far Must be able to use/lift arms for up to 8 hours Must be able to handle and work well under pressure Have finger dexterity for operating equipment such as computers Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to preform needed guest functions Must speak in a clear, understandable voice, hear at a basic level, and understand English Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.
    $22k-28k yearly est. 32d ago
  • Front Desk Agent

    Firstservice Corporation 3.9company rating

    Pompano Beach, FL Jobs

    As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Your Responsibilities: * Demonstrates excellent customer service, communication, and time management skills. * Monitors Emergency Response System. * Greets and directs Residents, guests, and invitees. * Monitors and controls Electronic Security Control Systems. * Responds to emergency situations in a timely and efficient manner. * Monitors and controls access to the building. * Maintains daily log, records, and forms. * Resolves and follows-up on all complaints/issues. * Maintains a safe and secure environment throughout the building/property(s). * May be assigned other duties by the on-site property manager. * Follows safety procedures and maintains a safe work environment. * Other duties as required. Skills & Qualifications: * High school diploma or equivalency preferred. * College level courses in business or hospitality preferred. * Two (2) to three (3) years of business experience preferred. * Computer literacy: command of information system hardware/software is preferred. * Effective written and verbal communication skills. * Multiple language fluency is desirable. * Strong customer service, communication and interpersonal skills required. Physical Requirements: * Ability to lift 30 - 50 lbs. * Work in an upright standing or sitting position for long periods of time. * Handle, finger, grasp and lift objects and packages. * Reach with hands and arms. * Communicate, receive, and exchange ideas and information by means of the spoken and written word. * Ability to quickly and easily navigate the property/building as required to meet the job functions * Complete all required forms. * Ability to work extended hours and weekends based on project requirements. * Ability to respond to emergencies in a timely manner. What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $20.00 Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
    $20 hourly 1d ago
  • Front Desk (Overnight)

    Firstservice Corporation 3.9company rating

    Saint Petersburg, FL Jobs

    As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Your Responsibilities: * Demonstrates excellent customer service, communication, and time management skills. * Monitors Emergency Response System. * Greets and directs Residents, guests, and invitees. * Monitors and controls Electronic Security Control Systems. * Responds to emergency situations in a timely and efficient manner. * Monitors and controls access to the building. * Maintains daily log, records, and forms. * Resolves and follows-up on all complaints/issues. * Maintains a safe and secure environment throughout the building/property(s). * May be assigned other duties by the on-site property manager. * Follows safety procedures and maintains a safe work environment. * Other duties as required. Skills & Qualifications: * High school diploma or equivalency preferred. * College level courses in business or hospitality preferred. * Two (2) to three (3) years of business experience preferred. * Computer literacy: command of information system hardware/software is preferred. * Effective written and verbal communication skills. * Multiple language fluency is desirable. * Strong customer service, communication and interpersonal skills required. Physical Requirements: * Ability to lift 30 - 50 lbs. * Work in an upright standing or sitting position for long periods of time. * Handle, finger, grasp and lift objects and packages. * Reach with hands and arms. * Communicate, receive, and exchange ideas and information by means of the spoken and written word. * Ability to quickly and easily navigate the property/building as required to meet the job functions * Complete all required forms. * Ability to work extended hours and weekends based on project requirements. * Ability to respond to emergencies in a timely manner. Schedule: 11:00pm to 7:30am What We Offer: As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $20.00 - $21.00 per hour Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. #LI-CP2
    $20-21 hourly 5d ago
  • Front Desk Agent

    Raines Brothers, Inc. 3.8company rating

    Greenville, NC Jobs

    Raines Co. - Your Future is Now The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. Essential Functions Assisting guests efficiently, courteously, and professionally at all times Maintain a high level of service and hospitality Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner Post guest charges, collect payments and follow all cash handling procedures Handle guest mail and messages with respect to privacy and professionalism Be knowledgeable of the hotel brand and various programs (travel programs, special offers) Be a great communicator to various departments and management on guest comments and concerns Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Have full knowledge of hotel safety and emergency procedures Qualifications High school diploma, GED or equivalent Experience in customer service, forward-facing, or other guest related positions Proficient in Microsoft Office or similar computer applications Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred Experience with brand or property specific PMS, Quore, PBX and other hotel related systems preferred Must speak English fluently. Must have excellent written and oral communication skills. Problem solving, reasoning, and ability to multi-task and interact with people under pressure. Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required.
    $25k-30k yearly est. 9d ago
  • Front Desk Agent

    Raines Brothers, Inc. 3.8company rating

    Waynesville, NC Jobs

    Raines Co. - Your Future is Now The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. We offer a points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. Essential Functions Assisting guests efficiently, courteously, and professionally at all times Maintain a high level of service and hospitality Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner Post guest charges, collect payments and follow all cash handling procedures Handle guest mail and messages with respect to privacy and professionalism Be knowledgeable of the hotel brand and various programs (travel programs, special offers) Be a great communicator to various departments and management on guest comments and concerns Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Have full knowledge of hotel safety and emergency procedures Qualifications High school diploma, GED or equivalent Experience in customer service, forward-facing, or other guest related positions Proficient in Microsoft Office or similar computer applications Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred Experience with brand or property specific PMS, Quore, PBX and other hotel related systems preferred Must speak English fluently. Must have excellent written and oral communication skills. Problem solving, reasoning, and ability to multi-task and interact with people under pressure. Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required.
    $25k-30k yearly est. 15h ago
  • Night Auditor

    Raines Brothers, Inc. 3.8company rating

    Greenville, NC Jobs

    Raines Co. - Your Future is Now Supports the successful execution of all operations in the hotel operations departments primarily responsible for front desk though other departments may be included. Ensures that standards and procedures are being followed. Leads specific team(s) while assisting with meeting or exceeding property goals. We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. Essential Job Functions Has a high standard of customer service and implements these standards on property. Knowledge and aptitude for use of a variety of computer software applications and property management systems and reservation systems. Ensures that goals are being translated to the team as they relate to guest tracking and productivity. Serves as Manager on Duty in absence of the General Manager Education High school diploma or GED Experience Three (3) years previous hotel guest services, front desk, housekeeping or related management experience. Hours required Scheduled days and time vary based on hotel needs. May be required to work weekends and holidays. Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required.
    $24k-30k yearly est. 9d ago
  • Night Auditor

    Raines Brothers, Inc. 3.8company rating

    Charlotte, NC Jobs

    Raines Co. - Your Future is Now Supports the successful execution of all operations in the hotel operations departments primarily responsible for front desk though other departments may be included. Ensures that standards and procedures are being followed. Leads specific team(s) while assisting with meeting or exceeding property goals. We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. Essential Job Functions Has a high standard of customer service and implements these standards on property. Knowledge and aptitude for use of a variety of computer software applications and property management systems and reservation systems. Ensures that goals are being translated to the team as they relate to guest tracking and productivity. Serves as Manager on Duty in absence of the General Manager Education High school diploma or GED Experience Three (3) years previous hotel guest services, front desk, housekeeping or related management experience. Hours required Scheduled days and time vary based on hotel needs. May be required to work weekends and holidays. Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required.
    $24k-29k yearly est. 5d ago

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