Highgate Hotels jobs - 48 jobs

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Le Meridien Columbus, The Joseph Overview The Group/Sales/Catering Coordinator is responsible for clerical and administrative duties, assisting with marketing materials and basic creative tasks that support the Group/Sales/Catering departments. The role includes building and managing room blocks, maintaining arrival details, and creating internal planning documentation to ensure seamless event and group execution. He/she helps support the department's revenue and guest satisfaction goals while providing attentive, courteous, and efficient service to all guests. Responsibilities * * Answer telephone and email messages. Respond accordingly. * Prepare and process all Purchase Orders for the department. * Prepare (and balance each month end) accruals and overall expenditures on behalf of the department. * Open and distribute mail as directed. * Maintain and stay abreast of the latest computer programs/innovations (as applicable). * Filing of all pertinent correspondence in a timely manner. * Type all correspondence pertaining to department. * Maintain adequate inventory of office supplies. * Responsible for the smooth operation of the office. * Type and distribute meeting minutes as directed. * Maintain trace file as needed. * Assist in scanning/copying/faxing/mailing. * Greet guests/clients/employees when necessary. * Attend meetings/training as required by management. * Assist the sales team with preparing proposals, generating contracts, creating promotional materials and presentations * Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests * Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communiqué. * Communicate group room block details/changes for select groups to all hotel departments, coordinating customer's needs with other property business and activities to ensure customer's expectations are met and the property operates efficiently * Develop best practices for prospecting new banquet business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzes, internet prospecting, supplier partnerships, etc. * Monitor blocked space and sleeping room blocks; build room blocks for group business, Initiate release of blocked sleeping room blocks on cut-off dates. * Assist the sales team in managing calendars, important document organization, and weekly tasks. Communicate guest arrival details with other departments of the hotel and key partners. * Assist with a variety of marketing administrative tasks and coordination of hotel led events and photoshoots. * Design on-property signage, print materials, and digital ads that align with brand standards. * Produce content for digital channels, including social media graphics, email visuals, and promotional assets. * Coordinate the marketing project calendar, including campaign timelines and approval deadlines. * Organize photoshoots, including scheduling, shot lists, and vendor coordination. * Plan and maintain the monthly social media calendar. * Create and publish content across platforms, including photo/video capture and copywriting. * Track performance metrics and identify opportunities to strengthen engagement. * Support the development and execution of on-property guest activations and seasonal events. * Collaborate with operations teams to ensure activations are delivered smoothly and on brand. * Build relationships with local partners to support collaborations and awareness. * Maintain marketing assets, including the photo library and design templates. * Assist with budgeting, invoices, and vendor communications as needed. Qualifications * High School diploma or equivalent required and/or experience in a hotel or a related field preferred. * At least 3 to 5 years of progressive experience in a hotel or related field preferred. * College course work in related field helpful. * Computer knowledge/skills required. * Flexible and long hours sometimes required. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. * Attending all hotel required meetings and trainings. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel-related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management.

About Us Join Our Vibrant Team at The Westin Cincinnati! Dive into a workplace that cherishes your contributions and fuels your growth! At The Westin Cincinnati, we're not just a team; we're a legacy. With each of our associates boasting an impressive tenure, we stand proud as a pinnacle of hospitality in the HEI Hotels & Resorts family. Our associates rave about us, and we're eager to show you why! Thrive in a work environment that rewards your dedication with top-tier compensation, enviable health and welfare benefits, and the work-life balance you've been searching for. Your well-being is our priority, and we make sure it's well taken care of with generous vacation and sick leave policies. Planning for the future? Our robust 401(k) plan comes with substantial company matching contributions, making your golden years shine brighter. And that's not all - as a respected member of the world's largest hotel company, you'll unlock exclusive access to our vast array of brands with an alluring hotel discount program. At Westin, you're not just choosing a job; you're stepping into a world of opportunities. Ready to rise? We can't wait to welcome you! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Support General Manager in managing the Rooms, Food and Beverage, Financing, Sales and Marketing, and Repairs and Maintenance Departments to achieve the guest satisfaction scores, operating and financial goals of the owner. Act as General Manager in his/her absence when necessary. Essential Duties and Responsibilities Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan. Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings. •Ensure compliance of brand standard operating procedures and policies. Develop and manage execution of Rooms/Food and Beverage division budgets and revenue forecasts. Develop and implement controls for expense management. Ensure staff is utilizing labor management tools to schedule and control labor costs. Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members. As a member of the Executive Committee for the property, the Director of Operations is expected to help create and execute the financial objectives of the hotel. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Minimum 3-5 years of management experience, preferably in both rooms and FandB. Computer literacy and financial management required. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Able to resolve guest, supervisor, and associate conflicts. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $90,000.00 - $110,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us Join Our Vibrant Team at The Westin Cincinnati! Dive into a workplace that cherishes your contributions and fuels your growth! At The Westin Cincinnati, we're not just a team; we're a legacy. With each of our associates boasting an impressive tenure, we stand proud as a pinnacle of hospitality in the HEI Hotels & Resorts family. Our associates rave about us, and we're eager to show you why! Thrive in a work environment that rewards your dedication with top-tier compensation, enviable health and welfare benefits, and the work-life balance you've been searching for. Your well-being is our priority, and we make sure it's well taken care of with generous vacation and sick leave policies. Planning for the future? Our robust 401(k) plan comes with substantial company matching contributions, making your golden years shine brighter. And that's not all - as a respected member of the world's largest hotel company, you'll unlock exclusive access to our vast array of brands with an alluring hotel discount program. At Westin, you're not just choosing a job; you're stepping into a world of opportunities. Ready to rise? We can't wait to welcome you! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Essential Duties and Responsibilities * Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants. * Empty room attendant carts of soiled linen and trash. * Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors. * Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers. * Flip mattresses and move furniture as assigned by supervisor. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Qualifications and Skills * Hotel experience preferred. * Self-starting personality with an even disposition. * Maintain a professional appearance and manner at all times. * Can communicate well with guests. * Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. * Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time with or without reasonable accommodations. * Lifting may include equipment or furniture weighing up to 100 lbs with or without reasonable accommodations. * Ability to comprehend and follow instructions from supervisor. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $15.20 - $15.20 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist Restaurant Outlets in the cleaning and organizing of the Food and Beverage Outlets. Essential Duties and Responsibilities: * Promptly and carefully sort soiled ware so that it can be put through the dish or pot machine properly. Quickly wash all ware and replace in storage areas as designated. * Maintain a clean space daily in our employee cafeteria, service the lunch service and required duties required internally. * Physical strength and stamina are essential to this position due to the high activity level. * Keep dish machine properly cleaned and filled with water per hotel standards. * Operate burnishing machine to ensure proper finish on silverware. * De-tarnish and polish silver for proper appearance. * Clean kettles, tilt skillets, pots and pans promptly and completely so cooks can carry out their work. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills: * Knowledge of service ware and how to maintain same in order to complement guest experience. * Ability to push/pull service carts weighing up to 150 pounds with or without reasonable accommodation. * Ability to transport heavy objects through a crowded room with or without reasonable accommodation. * Ability to grasp, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 200lbs. with or without reasonable accommodation. * Effective verbal and written communication skills. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $17.10 - $17.10 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Responsibilities include maintaining all equipment, systems and building components including, but not limited to; mechanical and electrical systems, pumps, HVAC, refrigeration, plumbing, locks, furniture, paint, wall coverings, tile and other equipment. Some of your responsibilities include: Build, repairs, and paints all parts of the hotel. Install and replaces lighting fixtures and bulbs. Clean carpets and rugs. Visually inspect and test machinery and equipment. Listen for unusual sounds from machines or equipment to detect malfunction and discusses machine operation variations with supervisors or other maintenance workers to diagnose problem or repair machine. Dismantle defective machines and equipment and installs new or repaired parts. Repair and maintain physical structure of establishment. Fabricate and repairs furniture and fixtures. Attend all scheduled training classes and meetings. Paint corridors, hotel rooms, and lobby areas when necessary. Transport heavy boxes and packages within the hotel for maintenance and repairs. Assist in delivering and setup of all new equipment such as televisions, mattresses, tables, chairs, etc. Communicate with Maintenance Supervisor on projects as assigned. Respond to all customer requests in a timely and personable manner. What You Bring Previous experience as a hotel engineer is preferred or comparable maintenance experience at an establishment such as apartment complex or office building. Ability to be yourself, lead yourself, make it count! Flexible schedule, able to work evenings, weekends and holidays. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way. Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: * Ensure that the lobby, hallways, public areas, including the sidewalk, brass awning poles, signage, entrance, and alley are kept clean. * Clean and set-up meeting room functions according to the function sheets. * Deep cleaning of areas including the shampooing of rooms and public spaces as assigned. * Set up and maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events. * Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk. * Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift. * Check and replenish your supplies and cleaning tools. * Quickly respond to guest requests in a friendly manner. * Return lost items with proper documentation to the Housekeeping Department. * We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post at times, as we all do. What You Bring * High School Diploma is preferred. * 1 year of experience in customer service or similar position. * Previous housekeeping experience is a plus. * Passion for customer service and good verbal communication skills, basic writing skills. * Flexible schedule, able to work nights, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

About Us Join Our Vibrant Team at The Westin Cincinnati! Dive into a workplace that cherishes your contributions and fuels your growth! At The Westin Cincinnati, we're not just a team; we're a legacy. With each of our associates boasting an impressive tenure, we stand proud as a pinnacle of hospitality in the HEI Hotels & Resorts family. Our associates rave about us, and we're eager to show you why! Thrive in a work environment that rewards your dedication with top-tier compensation, enviable health and welfare benefits, and the work-life balance you've been searching for. Your well-being is our priority, and we make sure it's well taken care of with generous vacation and sick leave policies. Planning for the future? Our robust 401(k) plan comes with substantial company matching contributions, making your golden years shine brighter. And that's not all - as a respected member of the world's largest hotel company, you'll unlock exclusive access to our vast array of brands with an alluring hotel discount program. At Westin, you're not just choosing a job; you're stepping into a world of opportunities. Ready to rise? We can't wait to welcome you! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Supervise the implementation of all property and equipment preventive maintenance and repairs, monitor life safety systems and utilities and administer the department in compliance with all corporate/franchise standards and local, state, and national codes and regulations to protect assets, guests and associates. Effectively manage engineering related capital projects. Responsible for the preventative maintenance and repair of the hotel's mechanical/electrical systems and equipment, and for the general maintenance and upkeep of the physical plant, FFandE, grounds, swimming pool, etc. as defined by HEI Hotels and Resorts and brand standards. Essential Duties and Responsibilities * A complete understanding of all building related systems - Electrical, HVAC, Plumbing, Life Safety, IT, etc. * A complete understanding of all building related equipment - HVACandR, Kitchen, Laundry, Pool, etc. * Follows company preventative maintenance procedures and guidelines for guestrooms, equipment, public space, grounds, landscaping, and building envelop, etc. * Maintains engineering related check book accounting procedures to ensure department operates with-in budgeted guidelines while maintaining required stock of supplies and materials. * Effectively interview, supervise, train, manage performance, assign tasks and follows-up with engineering staff to ensure maximum productivity. * Maintains accurate records and filing system to support RandM Budget, PM Programs, Capital Budget, Capital Projects, Life Safety Systems and Inspections, etc. * Maintains all Engineering Spaces in a safe, clean, organized, energy efficient manner. * Tours hotel complex daily identifying items requiring engineering, housekeeping or other departmental actions. * Considered the property expert on all Life Safety related items, trains all managers in these areas. * Has a firm understanding of all Brands related issues and procedures. * Has a firm understanding of all Brand related GSS, GSI, AYS, DTS problem tracking procedures and is working to correct them. * Has a basic understanding of elementary accounting procedures. * Has a basic understanding of PC operation and a working knowledge of Micro Soft Office Software programs and internet use. * Ability to remain calm in stressful situations, seen as a strong leader through-out hotel. * Remains current on related technology advances that would enhance operations. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job duties as assigned. Qualifications and Skills * Vocational schooling, military training, certification and/or experience in building related trades required in 1 or more of the following areas: HVAC, Electrical, Plumbing, and Carpentry. * 3+ years of hands-on experience at a comparable location. All HEI Chief Engineers are working Chief's. * Hotel experience preferred. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Skilled in several areas such as HVAC, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping. * ADA related Physical Demand Section: Frequent walking, climbing, bending, lifting, pushing, pulling, talking, smiling, writing, at times working in cramped noisy locations susceptible to extreme hot and cold temperatures with or without reasonable accommodation. * Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, and delegate. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $90,000.00 - $94,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do As the Housekeeping Supervisor, you'll be responsible for inspecting and maintaining the cleanliness and physical condition of the hotel guest rooms, meeting rooms, hallways, and public areas. You'll maintain a positive and friendly attitude with all guests and other employees to act as the communicator and liaison between guests and cleaners. Some of your responsibilities include: Prepare inspection report with the status of all guest rooms at the beginning of the shift. This includes all guest requests, out of order rooms, and show rooms for the day. Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the correct working condition of room equipment. Report any substandard conditions or damage of the guest room to the Housekeeping department. Evaluate room cleaners on their job performance according to the hotel standards. When necessary, take appropriate action (retraining, etc.) to ensure they are performing at a high quality level. Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status discrepancies. The Front Desk will give you all room moves, late check-outs, and additional guest requests for appropriate follow-up action. Answer the department telephone using friendly telephone etiquette. You'll help guests with special requests, information, and status of Lost & Found items. Check the hotel's PMS computer for information concerning room status and to enter updated room status. Collect, log, and secure all lost and found items in a locked cabinet, room cleaners' assignment sheets, secure floor keys and office, lock office door. Confirm the work schedule for the following day with room cleaners. Complete a written report of all room statuses for the Front Desk. File all daily reports in the file cabinet. What You Bring High School Diploma is preferred. 1 year of experience in customer service or similar role. Housekeeping supervisory or related job experience is preferred. Flexible schedule, able to work mornings, nights, holidays and weekends when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

About Us Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Support General Manager in managing the Rooms, Food and Beverage, Financing, Sales and Marketing, and Repairs and Maintenance Departments to achieve the guest satisfaction scores, operating and financial goals of the owner. The Director of Operations has a strong rooms background and can quickly develop SOPs, implement front office and housekeeping best practices and train our team in service delivery for our guests. Act as General Manager in his/her absence when necessary. Essential Duties and Responsibilities Ensure complete guest satisfaction by implementing immediate action when required for the service execution and support the team to deliver excellence. Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan. Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings. •Ensure compliance of brand standard operating procedures and policies. Develop and manage execution of Rooms/Food and Beverage division budgets and revenue forecasts. Develop and implement controls for expense management. Ensure staff is utilizing labor management tools to schedule and control labor costs. Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members. As a member of the Executive Committee for the property, the Director of Operations is expected to help create and execute the financial objectives of the hotel. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Minimum 3-5 years of management experience, preferably in both rooms and FandB. Computer literacy and financial management required. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Able to resolve guest, supervisor, and associate conflicts. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $95,000.00 - $105,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Le Meridien Columbus, The Joseph Overview The Le Petit Chef Experience Supervisor is responsible for overseeing the daily execution of the hotel's immersive dining program featuring the internationally recognized Le Petit Chef projection-mapping experience. This role blends hospitality leadership with theatrical coordination, ensuring flawless synchronization between animation, service timing, culinary execution, and guest engagement. The ideal candidate brings strong operational experience, exceptional attention to detail, and a natural flair for performance, storytelling, and guest interaction. They serve as the on-site ambassador of the Le Petit Chef brand and are key to delivering a memorable, high-quality, multi-sensory dining event. Why This Role Is Special This is not a traditional restaurant supervisor position - it is a hybrid role that combines hospitality excellence with theatrical execution. The Le Petit Chef Supervisor plays a critical part in offering guests a world-class, one-of-a-kind dining adventure. Responsibilities Key Responsibilities Operational Leadership Oversee all aspects of the Le Petit Chef dining experience, ensuring seamless execution for every seating. Manage the full event flow, including pre-show setup, audiovisual checks, guest seating, service pacing, and post-event breakdown. Coordinate closely with the culinary team to ensure timely course production aligned with the show's animated sequences. Maintain mastery of the projection mapping system, troubleshoot basic technical issues, and liaise with IT or vendor partners as needed. Develop staff schedules, ensure coverage, and monitor labor efficiency. Guest Experience Serve as the primary host/MC for the experience, greeting guests, setting expectations, and enhancing the theatrical presentation. Engage guests with energy and personality, contributing to the immersive nature of the production. Resolve guest concerns quickly and confidently, ensuring satisfaction and brand-consistent service delivery. Ensure ADA accommodations and special requests are handled appropriately. Team Development Train servers, support staff, and hosts on timing, cues, story flow, and service sequences unique to Le Petit Chef. Conduct pre-shift meetings focused on timing synchronization, menu knowledge, and performance-style service. Inspire team members to deliver elevated, experience-driven hospitality. Quality & Compliance Maintain high standards of food quality, service integrity, cleanliness, and overall ambiance. Uphold brand guidelines provided by Le Petit Chef and ensure show consistency. Monitor equipment status and coordinate repairs or replacements as necessary. Ensure compliance with local health and safety regulations. Attend all meetings as necessary. Abide by all hotel policies and safety rules. Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests. Financial & Administrative Support revenue forecasting, menu pricing updates, and inventory management related to the experience. Track daily performance: covers, check averages, spend patterns, and guest feedback. Assist with promotional initiatives, social media support, and marketing opportunities to drive bookings. Oversee the reservation platform and handle guest communications, confirm reservations, coordinate reschedules, and perform follow-up and review outreach. Core Competencies Showmanship & Stage Presence - brings energy, charisma, and comfort performing in front of guests. Detail Orientation - ensures precision in timing, sequencing, and execution. Leadership & Training - inspires the team to deliver exceptional service. Technical Aptitude - comfortable managing projection hardware/software at a supervisory level. Guest-Centric Mindset - anticipates needs, elevates interactions, and drives satisfaction. Adaptability - stays calm and solution-focused in a dynamic show environment. Physical Requirements Ability to stand and move for extended periods. Ability to lift up to 50 lbs for equipment or setup needs. Comfortable working in low-light environments and with audiovisual elements. Qualifications 2-4 years of hospitality leadership experience (restaurant, events, entertainment dining, or similar). Strong understanding of fine-dining or upscale service standards. Comfortable speaking in front of guests and leading a room with confidence. Ability to manage complex timing, logistics, and multi-department coordination. Tech-savvy with the ability to learn projection, audio, and lighting systems. Excellent communication, coaching, and problem-solving skills. Preferred Background in theatre, performance arts, event production, or entertainment-driven hospitality. Experience working with immersive dining concepts, special events, or experiential activations. Knowledge of AV systems, projection equipment, or show-control software. Able to work flexible hours, including evenings, weekends, and holidays as needed. Must have Friday, Saturday, Sunday Evening availability.

* Conduct routine maintenance tasks on machinery and equipment * Troubleshoot electrical systems using an ohmmeter and logic controllers * Supervise maintenance staff and provide leadership on projects * Perform residential painting as needed * Utilize mechanical knowledge to maintain and fabricate parts * Implement Computerized Maintenance Management Systems (CMMS) for efficient tracking of maintenance activities Skills * Proficiency in electrical systems and troubleshooting * Strong supervisory and leadership skills * Experience in residential painting is a plus * Knowledge of logic controllers and mechanical systems * Ability to maintain and fabricate parts as needed Job Type: Full-time

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Overview Come join Highgate for the summer in one of our dynamic internships! Our interns have the opportunity to work in multiple departments and rotate among multiple hotels. You will learn about the hospitality industry while working in a fun and fast - paced environment. Submit your resume today for consideration! Specific hotel placement will be discussed upon submission of an internship offer. Responsibilities Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Maintain a friendly and warm demeanor at all times. Qualifications We are looking for individuals who possess a high level of attention to detail and a strong work ethic. This role has direct involvement with both management and employees and strong communication skills are required. Applicants must also have the ability to multi-task in a fast-paced environment, have the confidence to provide feedback to management and have strong follow through. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.

About Us Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview The Conference Services Manager (CSM) at The Westin Cleveland Downtown is responsible for the planning, coordination, and flawless execution of group meetings and events. Serving as the primary liaison once an event is contracted, the CSM ensures every detail-from initial planning through on-site execution-is delivered with precision, creativity, and an elevated level of service that exceeds client expectations and reflects the Westin brand promise. This role works collaboratively with Sales, Banquets, Culinary, and Operations teams to create exceptional guest experiences while driving client satisfaction, repeat business, and revenue optimization. Essential Duties & Responsibilities Event Planning & Client Experience Serve as the primary point of contact for group and meeting planners, managing all logistical aspects of events from turnover to post-event follow-up. Drive exceptional meeting planner satisfaction by proactively identifying opportunities to exceed expectations and improve evaluation scores. Conduct professional site inspections and client presentations, confidently showcasing hotel capabilities and event spaces. Develop long-term client relationships and actively support the re-booking of repeat business. Collaborate with clients to design creative, innovative event concepts, including room set-ups, menus, and unique function enhancements. Service Excellence & Execution Prepare, review, and distribute accurate and detailed Banquet Event Orders (BEOs), ensuring seamless communication across all operating departments. Provide overall direction, coordination, and on-site leadership during events to ensure flawless execution. Partner closely with the Banquets and Culinary teams to anticipate needs, evaluate alternatives, and resolve challenges in real time. Work with outside vendors-including audiovisual, décor, and entertainment partners-to ensure high-quality service delivery and client satisfaction. Oversee audiovisual services as a profit center, including equipment coordination and operational knowledge. Financial & Revenue Management Optimize room rental charges and event-related revenue while maintaining guest satisfaction. Monitor group room blocks and pickup, ensuring accurate forecasting and communication with Revenue and Front Office teams. Work closely with the Culinary team, including the Executive Chef, to develop creative menus while ensuring accurate pricing and cost control. Collaboration & Industry Engagement Maintain strong knowledge of hotel features, services, and competitive market positioning. Actively participate in industry-related organizations such as NACE and MPI to stay current on trends and best practices. Utilize CITY, Microsoft Word, and Excel to manage event details, reporting, and client documentation. Operational Excellence Ensure compliance with attendance policies and maintain flexibility to work a schedule that supports business needs. Perform additional job-related duties as assigned to support hotel operations and guest satisfaction. Qualifications & Skills Prior hospitality experience required, with specific experience in catering sales or conference services strongly preferred. Minimum of one year of experience in the hospitality industry; experience at a similar size and quality hotel preferred. Strong knowledge of hotel operations, including banquet service, culinary coordination, revenue management, and event logistics. Proficiency in Microsoft Office. Working Knowledge of CITY preferred. Demonstrated sales, negotiation, and closing skills, with a service-focused mindset. Ability to manage multiple events simultaneously while meeting deadlines and maintaining attention to detail. Strong verbal and written communication skills with the ability to adapt communication style for clients, peers, and leadership. Proven ability to work effectively under pressure in a fast-paced, deadline-driven environment. Compensation Salary Range: $55,000.00 - $65,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Cooks You are the culinary artist who transforms the Executive Chef's vision into a flavorful reality. Whether preparing a delicious breakfast, an exquisite lunch, a mouthwatering dinner, or a grand banquet, you take pride in your craft and are dedicated to perfecting every dish. With your attention to detail and passion for cooking, you play a key role in creating memorable dining experiences for our guests. The kitchen can be full of action and activity but you thrive in such an environment, while working safely and following the established protocols. You are a professional - knowing how much to order to stay in budget, how much to prepare based on the house count, how to keep a clean kitchen, and how to handle food safely. The Chef has a great kitchen team and you are someone who contributes to that greatness while learning new skills and developing your expertise. In the role of Cook you will: * Be Great at What You Do - If the Lead Cook, you are a role model in the kitchen for all other staff and have mastered their jobs and are able to train or assist them as needed. As a Line Cook, you know how to prepare delicious high quality food for restaurant and/or banquet guests based on established guidelines and do so every day. If a Pantry/Prep Cook, you are responsible for all cold food items prepared in the kitchen, such as salads, cold appetizers, desserts, sandwiches, salad dressings, etc., so you have a major contribution to every meal. And, if the Breakfast Cook, you help our guests start their day with a hot meal and a smile - an important job. * Be a Team Player - The Cooks are responsible for the timely and accurate preparation of food items for all outlets and for maintaining a level of professionalism in the kitchen, working in harmony as a team so that the guest gets the food they ordered in a timely manner and leave happy. * Be an Everything Clean and Organized Fanatic - Professional Cooks know how to keep a work area clean and organized, following all sanitation and safe food handling procedures at every step. * Be a Safety & Security Agent - following your hotel's established safety and security policies & procedures. Anticipate problems and ask for management assistant as needed. Job Requirements Depending on the role, 1 (year for Pantry/Prep) to 5 years (for Lead) of prior cooking experience in a hotel kitchen or related field preferred with banquet, fine dining, and line experienced required for certain roles. Culinary training in a college setting preferred. Physical requirements include the ability to use various pieces of kitchen equipment efficiently and safely. This job must perform medium work - exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. The ability to stand for long periods of time without sitting or leaning. The ability to bend, stretch, twist or reach with your body and arms, ability to work under variable temperatures and noise levels. Near Vision - the ability to see details at close range. Must be able to move quickly and agilely if a situation requiring quick assistance arises, and to work long hours as is often required. Must be able to multi task, must possess good communication skills; must be able to convey and understand information and ideas in English.

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. Location Residence Inn Cleveland, Mentor, OH Overview Use your attention to detail and desire for routine to create memorable guest experiences! As a Night Auditor, you will work overnight (graveyard) hours to supervise the hotel and perform tasks to certify that all daily transactions are reconciled. Your contributions as a Night Auditor are essential to provide our guests a comfortable stay. We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily Responsibilities Review daily transactions and checklists for completion and accuracy. Ensure all guests are served promptly and courteously. Apply problem solving skills to resolve guest issues to their satisfaction. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Ensure emergency notification procedures are followed in the event of issues taking place overnight. Communicate effectively between all shifts and departments. Qualifications Previous customer service experience with proven ability to thrive working the overnight shift is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work weekends and holidays.

From greeting guests with a warm smile to delivering impeccable food and beverage service, your attention to detail and dedication to excellent service will be key to making each event a success. Whether it's a wedding or business gathering, your friendly and welcoming nature will ensure that guests feel valued and enjoy every moment. As the Banquet Server you will: * Be a BEO Expert - understanding your BEO so you can set up and break down each event safely and efficiently. In your role you may also be assisting with the setup and break down of the buffet or other food service stations/equipment. * Be a Friendly Face - arriving at work on time to get the banquet and your side work station set up and ready to go, keeping all clean and attractive throughout the function. As the event ends you may be asked to assist with cleaning duties - floors, tables, buffet stations, etc. * Be a Host as well as a Server - pouring water, keeping the guests place settings/tables crisp, upselling wines, making helpful suggestions, answering questions, remembering names, offering a friendly smile - it is all part of the job. * Be a Food Professional - understanding the food and beverage you are serving so you know what you are speaking about (especially when it comes to ingredients/allergies); offer prompt, excellent service to create a wonderful experience for the guest; handle cash/credit accurately and timely as needed. * Be a Safety & Security Agent - following your hotel's established safety and security policies & procedures. Anticipate problems and ask for management assistant as needed. ServSafe certificate/alcohol training is required for banquet serving staff. Job Requirements A high school education or equivalent and at least one year of fine dining service experience and a ServSafe or Tips certification are all preferred. Physical requirements include the ability to work long hours, as needed. Medium work - exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Possess the ability to bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels. Ability to stand and walk for long periods of time without sitting or leaning. Must possess fluency in English and be able to work in stressful, high pressure situations. Must possess the ability to multi-task on a regular basis.

About Us Join Our Vibrant Team at The Westin Cincinnati! Dive into a workplace that cherishes your contributions and fuels your growth! At The Westin Cincinnati, we're not just a team; we're a legacy. With each of our associates boasting an impressive tenure, we stand proud as a pinnacle of hospitality in the HEI Hotels & Resorts family. Our associates rave about us, and we're eager to show you why! Thrive in a work environment that rewards your dedication with top-tier compensation, enviable health and welfare benefits, and the work-life balance you've been searching for. Your well-being is our priority, and we make sure it's well taken care of with generous vacation and sick leave policies. Planning for the future? Our robust 401(k) plan comes with substantial company matching contributions, making your golden years shine brighter. And that's not all - as a respected member of the world's largest hotel company, you'll unlock exclusive access to our vast array of brands with an alluring hotel discount program. At Westin, you're not just choosing a job; you're stepping into a world of opportunities. Ready to rise? We can't wait to welcome you! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Optimize room and catering revenue through the development and implementation of effective inventory management and pricing strategies. Monitor all distribution channels to ensure effective selling. Analyze reports to understand future demand forecast and past trends and translate this information to set/adjust strategies leading to increased market share. Essential Duties and Responsibilities Optimize RevPAR by analyzing/forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix, including group, transient, wholesale catering revenues etc. Manage and update current selling strategies and product information in all available distribution channels/reservation sources (onsite, third-party reservation providers, call centers, websites, GDS, etc.) Facilitate Daily and Weekly Sales and Revenue Strategy meetings. Conduct ongoing competitor price and product analyses to ensure proper rate positioning and product offering relative to competition. Actively participate in budgeting and business planning for the Food and Beverage department including Catering, and any other revenue generating department. Work with the Regional Director of Revenue Management in recommending and implementing of Revenue Management programs and new initiatives at the hotel. Active participant in all pricing decisions for transient, group, and wholesale segments. Work with the hotel DOSM and hotel team to establish strategies to increase revenue of both rooms and catering. Contribute to the financial success of the hotel via participation in annual budgeting and sales and marketing plan process. Generate and distribute daily, weekly, and monthly revenue management reports and present results from all segments including internet channels. Maintain historical statistical data from all distribution channels, in all market segments. Continually monitor all pertinent travel related websites to ensure competitiveness in both availability and price. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills At least five years revenue management experience, sales experience preferred. Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or relevant field of work preferred. Strong analytical skills, ability to identify relevant data and use it to draw inferences with reference to impact on hotels revenues. Ability to quickly adapt to a constantly changing market with a revenue positive effect. Ability to use PMS, reservation and revenue management systems and Delphi systems to implement optimal strategies. Proficiency in Microsoft Office, strength in Word and Excel. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $95,000.00 - $100,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Food and Beverage Director You understand what it takes to deliver a great dining experience while also delivering a great bottom line result. In the role of Food & Beverage Director you will: * Be Responsible for All Things Food & Beverage - your responsibilities include being accountable for all food outlets, lounges, banquet areas, room service and the kitchen. The managers and supervisors as well as the staff from these areas will report to you. It is your job to ensure a safe work environment for your team while delivering a Wow experience. * Be the Visionary - you see and know how to deliver successful and modern food & beverage marketing programs. You keep up with trends and understand what is cutting edge as well as what guests want and expect from our operations. You understand that the Executive Chef and Catering Sales teams are your partners when it comes to menu planning and creating guest experiences, an ever evolving process. It is your role to ensure that both in-house and local clientele choose your hotel for their dinners and special events so revenues - and thus profits - are maximized. * Walk the Talk - get out and inspect the areas you are responsible for. Identify departments that deserve kudos as well as those areas that need training, maintenance, or some other improvement. While out, talk to guests and to staff to ensure all is going as it should, actively listening for where you can help / improve the experience. You should know your team and they should know you. * Be a Finance Guru - you understand proper staffing, budget and forecast management and you focus on these areas every day. You set the standards, policies and procedures and then keep a pulse on operational and financial performance. You actively participate in the budget process. You are proactive vs. simply reactive so as to ensure all the areas reporting to you are accurately forecasting for optimal staff and inventory levels and at the same time maximizing profit, all the while delivering an exceptional guest experience. * Be the Manager on Duty - if requested, Job Requirements At least three years of progressive experience in food & beverage management in a resort of hotel is required with college coursework and prior supervisory experience preferred. To be successful in this role, you must be able to read, write, and verbally communicate effectively and professionally in English. You must be able to professional deal with difficult situations and people. You will regularly use a computer and various software programs and must have certified alcohol training. Physical requirements include the ability to work long hours, Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Possess the ability to bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels. Near Vision - The ability to see details at close range. Ability to stand for long periods of time without sitting or leaning.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location La Quinta Inn Cleveland - Airport North 4222 W. 150 StreetCleveland, OH 44135 Overview The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. Responsibilities * Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. * Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working * Greet and seat guests at appropriate tables in a timely manner * Ensure quality control of menus with regard to cleanliness and appearance * Clear clean and reset tables/hotel spaces per client request or management instruction * Ensure all service areas are stocked organized clean and neat and all side work is complete each shift * Accommodate any special requests made by a guest and offer appropriate alternatives when necessary * Communicate with all departments regarding in house VIPs * Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas * Have a complete knowledge of standards of service for receiving a room service order * Have a thorough knowledge of menus and current specials in all applicable departments * Carry out cashiering functions in closing checks and end of shift paperwork * Perform opening and closing procedures and side work duties according to station rotation assignment * Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do * Perform any other duties or attend meetings as requested by management * Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel Qualifications * Ability to perform job function with attention to detail speed and accuracy * High School diploma or equivalent and/or experience in a hotel or a related field preferred * Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays * Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property * Must be able to obtain and provide Food Handlers card as required by city/county/state * Must be able to evaluate and select among alternative courses of action quickly and accurately * Ability to handle stressful situations in a calm professional manner * Understanding of hotel products and guest services * Ability to communicate professionally when answering phones and speaking with guests and team members * Demonstrates a positive attitude and a desire to be of service to others * Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette * Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing * Ability to read comprehend and write simple instructions and/or short correspondence and memos * Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy * Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner