Front Office Manager jobs at Highgate Hotels

As the Corporate Office Manager, you will be instrumental as our key support person providing administrative coordination and completion of day-to-day tasks. You will understand the art of organization and getting ahead of situations while balancing multiple requests regarding tasks, talent, and projects. This position delivers an unwavering attention to detail whether it is a day-to-day duty or the coordination of time sensitive materials. Manage our corporate office building maintenance needs, maintain files (digital and paper), allocate appropriate physical plant resources, manage schedules, support vendors, and support all team related activities. The Corporate Office Manager will administer all seating plans, gather research materials, and participate in project-related activities. We are looking for that excellent problem-solver who is passionate about keeping teams and projects organized. Responsibilities: Scheduling, coordinating and supervising vendors to service corporate office needs and direct relationship management with the property management team for maintenance needs. Assist with updating presentations for the team to include Board reports and strategy decks. Management of select corporate budgets and accounting-including but not limited to generating purchase orders, expense reports and travel logs, receiving and processing invoices, management of the HR and corporate office budget and reporting on the physical asset list. Note taking/meeting documentation. Develop and organize meeting notes and action items for all project meetings. Follow-up with participants on assignments and needed information or materials. Ordering of shared physical resources such as office supplies for common areas, supplies for the breakrooms, furniture, coordination of incoming and outgoing mail and shipments. General coordination of activities related to the function of the corporate office including but not limited to: landlord driven work, suite renovations and upgrades, entering and monitoring work orders for repairs, support of corporate office social activities, support of new hires, support of physical spaces after employees leave SFEC and other solution-based coordination relating to the operation of the Corporate Office. Send local announcements to the team, including updates on fire alarm testing, parking lot closures, flooding and other site-related notices. Manage mail distribution, including interoffice mail to other corporate offices, especially Sandusky. Operate A/V equipment and support A/V testing prior to major meetings or as requested. Ensure the conference center and other conference rooms are supplied with the necessary equipment for effective meetings Arrange and coordinate catering services as needed Ensure break rooms are consistently maintained, clean and fully stocked Assist with time management, company communication, coordinating schedules/meetings/functions. Supports the team with a can-do-spirit and desire to make the projects flow as efficiently as possible. Know every detail or know where to find the information about projects you are coordinating. Provides a positive, friendly demeanor when communicating with the office, external vendors, or park teams (answering phones, email, instant messaging). Qualifications:MINIMIUM REQUIREMENTS: Associate degree / vocational or technical school degree combined with 5-8 years of experience managing a corporate office environment. Ability to anticipate needs of leaders and other this role supports. Able to build presentations for strategy decks, utilizing forms, tables, and spreadsheets. Excellent communication, customer service, and organizational skills. Must be comfortable balancing a variety projects with competing time sensitivity. Must be a self-starter who is highly organized. Ability to manage information with a high degree of confidentiality. Must possess a valid Driver's License. Travel required: 5% PREFERED REQUIREMENTS: Bachelor's degree SUPERVISORY RESPONSIBILITIES: No Direct Reports PHYSICAL DEMANDS/WORK ENVIRONMENT: Office environment / no specific or unusual physical or environmental demands.

Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Basic Function : Supervises daily functions of Guest Services agents Work Performed : Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget Ensure consistency with proper check-in and check-out procedures by Guest Service Agents Ensure proper communication with Housekeeping and other departments Address all guest needs and requests; ensure Guest Service Agents are following through Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies Review daily emergency reports, log books, trace reports, etc. Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk Maintain updated group information on resumes and in group information folders Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around Check timesheets daily and assist with payroll approval and documentation Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents Other duties as assigned Supervision Exercised : Guest Service Agents Supervision Received : Guest Services Manager Responsibility & Authority : Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department Minimum Requirements : High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills Physical Requirements : 5% Sitting 90% Walking, standing and bending Lifting/Carrying up to 25 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to drive golf cart as necessary

Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Basic Function : Supervises daily functions of Guest Services agents Work Performed : Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget Ensure consistency with proper check-in and check-out procedures by Guest Service Agents Ensure proper communication with Housekeeping and other departments Address all guest needs and requests; ensure Guest Service Agents are following through Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies Review daily emergency reports, log books, trace reports, etc. Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk Maintain updated group information on resumes and in group information folders Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around Check timesheets daily and assist with payroll approval and documentation Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents Other duties as assigned Supervision Exercised : Guest Service Agents Supervision Received : Guest Services Manager Responsibility & Authority : Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department Minimum Requirements : High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills Physical Requirements : 5% Sitting 90% Walking, standing and bending Lifting/Carrying up to 25 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to drive golf cart as necessary

Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Basic Function : Supervises daily functions of Guest Services agents Work Performed : Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget Ensure consistency with proper check-in and check-out procedures by Guest Service Agents Ensure proper communication with Housekeeping and other departments Address all guest needs and requests; ensure Guest Service Agents are following through Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies Review daily emergency reports, log books, trace reports, etc. Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk Maintain updated group information on resumes and in group information folders Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around Check timesheets daily and assist with payroll approval and documentation Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents Other duties as assigned Supervision Exercised : Guest Service Agents Supervision Received : Guest Services Manager Responsibility & Authority : Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department Minimum Requirements : High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills Physical Requirements : 5% Sitting 90% Walking, standing and bending Lifting/Carrying up to 25 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to drive golf cart as necessary

Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Basic Function : Supervises daily functions of Guest Services agents Work Performed : Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget Ensure consistency with proper check-in and check-out procedures by Guest Service Agents Ensure proper communication with Housekeeping and other departments Address all guest needs and requests; ensure Guest Service Agents are following through Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies Review daily emergency reports, log books, trace reports, etc. Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk Maintain updated group information on resumes and in group information folders Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around Check timesheets daily and assist with payroll approval and documentation Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents Other duties as assigned Supervision Exercised : Guest Service Agents Supervision Received : Guest Services Manager Responsibility & Authority : Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department Minimum Requirements : High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills Physical Requirements : 5% Sitting 90% Walking, standing and bending Lifting/Carrying up to 25 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to drive golf cart as necessary

Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Basic Function : Supervises daily functions of Guest Services agents Work Performed : Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget Ensure consistency with proper check-in and check-out procedures by Guest Service Agents Ensure proper communication with Housekeeping and other departments Address all guest needs and requests; ensure Guest Service Agents are following through Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies Review daily emergency reports, log books, trace reports, etc. Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk Maintain updated group information on resumes and in group information folders Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around Check timesheets daily and assist with payroll approval and documentation Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents Other duties as assigned Supervision Exercised : Guest Service Agents Supervision Received : Guest Services Manager Responsibility & Authority : Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department Minimum Requirements : High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills Physical Requirements : 5% Sitting 90% Walking, standing and bending Lifting/Carrying up to 25 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to drive golf cart as necessary

Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Basic Function : Supervises daily functions of Guest Services agents Work Performed : Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget Ensure consistency with proper check-in and check-out procedures by Guest Service Agents Ensure proper communication with Housekeeping and other departments Address all guest needs and requests; ensure Guest Service Agents are following through Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies Review daily emergency reports, log books, trace reports, etc. Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk Maintain updated group information on resumes and in group information folders Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around Check timesheets daily and assist with payroll approval and documentation Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents Other duties as assigned Supervision Exercised : Guest Service Agents Supervision Received : Guest Services Manager Responsibility & Authority : Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department Minimum Requirements : High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills Physical Requirements : 5% Sitting 90% Walking, standing and bending Lifting/Carrying up to 25 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to drive golf cart as necessary

Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Basic Function : Supervises daily functions of Guest Services agents Work Performed : Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget Ensure consistency with proper check-in and check-out procedures by Guest Service Agents Ensure proper communication with Housekeeping and other departments Address all guest needs and requests; ensure Guest Service Agents are following through Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies Review daily emergency reports, log books, trace reports, etc. Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk Maintain updated group information on resumes and in group information folders Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around Check timesheets daily and assist with payroll approval and documentation Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents Other duties as assigned Supervision Exercised : Guest Service Agents Supervision Received : Guest Services Manager Responsibility & Authority : Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department Minimum Requirements : High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills Physical Requirements : 5% Sitting 90% Walking, standing and bending Lifting/Carrying up to 25 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to drive golf cart as necessary

Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! Basic Function : Supervises daily functions of Guest Services agents Work Performed : Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget Ensure consistency with proper check-in and check-out procedures by Guest Service Agents Ensure proper communication with Housekeeping and other departments Address all guest needs and requests; ensure Guest Service Agents are following through Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies Review daily emergency reports, log books, trace reports, etc. Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk Maintain updated group information on resumes and in group information folders Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around Check timesheets daily and assist with payroll approval and documentation Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents Other duties as assigned Supervision Exercised : Guest Service Agents Supervision Received : Guest Services Manager Responsibility & Authority : Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department Minimum Requirements : High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills Physical Requirements : 5% Sitting 90% Walking, standing and bending Lifting/Carrying up to 25 lbs. Hearing and manual dexterity Distance vision 1-3 feet Ability to drive golf cart as necessary

The Guest Relations Manager is responsible for the management and day-to-day operations of the Guest Relations department. This is an integral position held accountable for the seamless movement of guests in and out of the hotel. The Guest Relations Manager is flexible, proactive, resourceful, efficient, and always acts with a high level of professionalism. ESSENTIAL FUNCTIONS Job duties include; although are not limited to: Effectively leading and managing the Guest Relations team Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP's and daily group activities Creating and maintaining positive rapport and relationships with local community leaders and vendors alike Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional Ensuring excellent customer service is provided to guests throughout their stay Selecting, training, and scheduling front desk Associates Maintaining new procedures for Guest Relations operations that improve processes and communication Ordering supplies and maintaining an appropriate level of inventory Communicating and developing front desk Associates to ensure all standards are met on a consistent basis Performing additional duties as assigned that may be outside of the normal scope based on business needs QUALIFICATIONS College degree preferred 2 to 3 years leadership experience in a luxury hotel Exceptional guest recovery skills Enjoy interacting with people in a fast paced environment Excellent organizational and time management skills Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook Must possess a positive attitude Must be willing to participate in a learning environment Must integrate company values throughout all interactions Must be able to quickly adapt and effectively use new software products Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands PHYSICAL REQUIREMENTS Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 35 lbs on a regular basis. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

The Peninsula Chicago is seeking an Assistant Director to join our Front Office Division management team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago Grow within a diverse multi-outlet property Exceptional health benefits package and 401(k) with company match Key Accountabilities Ensure proper operation of all responsibilities of all Front Office operations. Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards. Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards. Communicate with all departments to create a guest centric experience. Ensuring the staff are in full compliance with Head Office database requirements. Ensure efficient operation of all Front Office team with efficient handover. General Requirements Minimum 4 years of Front Office leadership experience ideally in a luxury property. Knowledge of PMS/Opera and some knowledge in Housekeeping department ideal. Ability to deal with a high level of work demand and pressure, individual must have great organization skills. Excellent command of written and spoken English. Benefits We Offer 10 vacation days per year 9 paid holiday days per year 5 Chicago Paid Sick Leave days per year 5 Chicago Paid Leave days per year Complimentary employee meals Discounted parking Discounted and complimentary room nights at The Peninsula Hotels 50% restaurant discount 50% discount on spa services 25% discount on spa retail 80% company-paid medical, dental, and vision coverage. Complimentary life insurance. Complimentary long-term disability Retirement plan with 5% company match. We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for this position, you must have work authorization in the United States. The salary range for this position is $75,000-82,000 per year.

Who We Are White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow. Responsibilities What You'll Do Lead and manage the Front Office, including the Front Desk, PBX, Concierge, and Bell Stand, ensuring seamless daily operations. Foster guest and associate engagement by delivering exceptional customer service, empowering associates, and addressing guest feedback proactively. Optimize departmental performance by monitoring staffing levels, reallocating resources, and managing controllable expenses to meet or exceed budgeted goals. Collaborate with housekeeping and other departments to maintain brand and White Lodging standards for cleanliness and guest satisfaction. Develop, coach, and mentor associates to build a high-performing team by working with them on development plans and delivering consistent feedback. Analyze guest service scores, budget performance, and associate engagement survey results to implement improvement plans. What You'll Bring Knowledge of Front Office operations, with strong decision-making and problem-solving skills. Some financial management expertise, including P&L analysis, budgeting, forecasting, and labor productivity management. Exceptional communication skills and the ability to inspire and lead a collaborative, guest-focused team. A passion for providing outstanding service to guests and associates. A college degree or equivalent experience in a similar role is preferred. Other Information What You Can Look Forward To Medical, Dental, and Vision Insurance Paid Parental Leave Short- and Long-Term Disability and Life Insurance Employee Assistance Program (EAP) 401(k) with company match Paid Time Off, including Vacation, Holidays, & Sick Tuition Reimbursement Complimentary and Discounted Rooms White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates. Location Code: 3804

Pay: $19.75 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability. Hiring immediately with full-time, part-time, and flexible scheduling Join our Pack: • Grow your career : A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels • Great Perks : Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives • Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training • Prioritize Your Well-Being : We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund • Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: Medical, Dental, and Vision insurance Health savings account Telehealth resources Life insurance 401K with employer match Paid vacation time off Paid parental leave Essential Duties & Responsibilities Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments Ensures daily success of check-in standards and operational efficiencies Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department Understands and participates in scheduling of staff, execution of labor management and forecasting Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members Monitors performance of agents, providing real time feedback and coaching Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met Participates in recruitment and selection of talent for the guest service team Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs May also assist in supervising bell, valet and night audit and other roles as needed Basic Qualifications & Skills High School diploma or equivalent experience Minimum of 1 year prior experience Rooms Division/Front Desk Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed Desired Qualifications & Traits Associate's degree or higher in hospitality or related field Experience with Opera or similar system Previous hotel experience, preferably in a large family resort or hotel Physical Requirements Ability to lift 30lbs. Ability to stand/sit for long periods of time. Ability to bend, stretch and twist Pay Rate: $ /hr An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions: Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. d24ad0b8-823f-4e68-a892-2986ccdf7392

Pay: $21 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability. Hiring immediately with full-time, part-time, and flexible scheduling Join our Pack: •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels •Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: Medical, Dental, and Vision insurance Health savings account Telehealth resources Life insurance 401K with employer match Paid vacation time off Paid parental leave Essential Duties & Responsibilities Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments Ensures daily success of check-in standards and operational efficiencies Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department Understands and participates in scheduling of staff, execution of labor management and forecasting Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members Monitors performance of agents, providing real time feedback and coaching Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met Participates in recruitment and selection of talent for the guest service team Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs May also assist in supervising bell, valet and night audit and other roles as needed Basic Qualifications & Skills High School diploma or equivalent experience Minimum of 1 year prior experience Rooms Division/Front Desk Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed Desired Qualifications & Traits Associate's degree or higher in hospitality or related field Experience with Opera or similar system Previous hotel experience, preferably in a large family resort or hotel Physical Requirements Ability to lift 30lbs. Ability to stand/sit for long periods of time. Ability to bend, stretch and twist Pay Rate: $ /hr An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions: Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Pay: $19.00 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability. Hiring immediately with full-time, part-time, and flexible scheduling Join our Pack: •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels •Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: Medical, Dental, and Vision insurance Health savings account Telehealth resources Life insurance 401K with employer match Paid vacation time off Paid parental leave Essential Duties & Responsibilities Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments Ensures daily success of check-in standards and operational efficiencies Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department Understands and participates in scheduling of staff, execution of labor management and forecasting Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members Monitors performance of agents, providing real time feedback and coaching Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met Participates in recruitment and selection of talent for the guest service team Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs May also assist in supervising bell, valet and night audit and other roles as needed Basic Qualifications & Skills High School diploma or equivalent experience Minimum of 1 year prior experience Rooms Division/Front Desk Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed Desired Qualifications & Traits Associate's degree or higher in hospitality or related field Experience with Opera or similar system Previous hotel experience, preferably in a large family resort or hotel Physical Requirements Ability to lift 30lbs. Ability to stand/sit for long periods of time. Ability to bend, stretch and twist Pay Rate: $ /hr An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions: Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at **************** Position Overview and Responsibilities At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Manager is essential to supporting our hospitality products at the property level. This role provides five-star guest service by communicating with guests prior to arrival, greeting them upon arrival and assisting them throughout their stay. This is an in-person position located on-site of the property. What You'll Do: Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service Handle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures Work to organize guest stays to ensure thorough service throughout the guest experience Ensure every guest experiences five-star service in a hospitality environment and actively seek five star/positive reviews from guests; coach Experience Team to do the same Set the example for the Experience Associates by projecting an upbeat and positive attitude, warmly acknowledging all residents, guests, and vendors with a smile, greeting them first and conveying a willingness-to-serve attitude Assist in development, creation and ongoing improvement of guest communications, Guest Book, Guidebook, and other items to promote guest experience as deemed necessary by Sentral and the General Manager. Work closely with property team members to ensure that they are updated, trained, and ready when residents or guests have questions Lead the Experience Team Plan, coordinate and oversee resident and guest events with assistance of Sentral Marketing and Explorer teams Oversee each guest experience through tasks including but not limited to ensuring room is inspected and amenity is placed, ensuring Experience Team knows when to expect guest, ensuring guest is having a great stay, ensuring guest departs and housekeeping is aware then re-inspecting the room for either another guest arrival or resident return Prior to Head of Housekeeper position starting, manage the relationship with 3rd party housekeeping vendor Lead Experience Team on implementing guest experience/events and communications Learn and train others on community systems Work closely with the Technology team to oversee hospitality technology implementations onsite Assist in developing processes and SOPs for experience and reservations team as appropriate Respond to booking inquiries, guest questions, onsite issue resolution and billing questions, and follow up with the guest to ensure satisfaction Collaborate with Revenue Management team to ensure rate adjustments will help maximize booking revenue Perform other related duties and assignments as needed and assigned Skills and Experience Bachelor's degree in hospitality management preferred Experience in hospitality (hotels and resorts, private luxury clubs, travel management, etc.) Strong customer service track record that demonstrates an ability to make people feel cared for and supported even under stressful circumstances Exceptional interpersonal and self-awareness skills, including active listening skills Proficient with communication technology and quick learner of new software Excellent written and verbal communication skills Demonstrated enthusiasm for creating inclusive and respectful workplaces Unquestioned integrity with the ability to manage confidential information and sensitive situations with the highest level of discretion and judgment Ability to work a flexible schedule, including evenings and weekends Community Team Perks + Benefits Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars. *Premiums apply for spouse, dependent, or family coverage plans Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals. Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more! Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more! The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: Stand behind a desk for the majority of an 8-hour shift Move body in repetitive motions for extended periods of time Work in a space that includes indoor and outdoor spaces, with and without covering Move throughout the property as needed Transport boxes and equipment weighing up to 20 pounds Communicate with other persons in the building Observe details in surrounding areas and on a screen If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section. Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Job DescriptionDescription: The Front Office Manager is directly responsible for the leadership, development, and execution f the Front Desk and Night Audit team. This role manages all departmental operations, including scheduling, budget adherence, and payroll, and is critical for maximizing revenue, maintaining the integrity of hotel policies (e.g., 21+ check-in, incidental holds, pet policy), and ensuring exceptional guest service within the expansive Spooky Nook Champion Mill complex. Benefits Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed. As a Full-Time team member of the Nook, you will enjoy: Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. Affordable and comprehensive Medical, Dental, and Vision benefits Competitive PTO package Paid holidays 401k program 35% discount on food and beverage purchases, including the Forklift and Palate restaurant 35% discount on all Nook apparel Free child watch (3-hour increments) Essential Job Functions A. Leadership, Management & Training Staff Management & Development: Responsible for scheduling and payroll. Leads structured training for new team members and collaborates with the AGM on monthly training preparation. Conducts regular team meetings and monthly 1-on-1s to review progress. Monitors daily/future occupancy to ensure proper staffing levels. Standards & Uniforms: Conducts daily uniform inspection and enforces professional service standards across all shifts. B. Guest Experience & Communication Manager on Duty: Acts as the Manager on Duty for the hotel, efficiently resolving service issues and complex guest problems. Communication & Information: Ensures the Front Desk is supplied with up-to-date quick reference information (Daily Facility Hours, Group Info, etc.) to communicate effectively with guests regarding the complex amenities and events. Proactive Guest Service: Maintains a high-quality, professional environment, utilizing tools like the Guest of the Day program to enhance individual guest experiences. C. Revenue, Reservations & Finances Rate Strategy & Revenue Management: Participates in Revenue Management meetings to maximize room revenue. Communicates and enforces established rate and inventory strategies, including the two-night minimum for weekend stays. Financial Integrity: Manages cash handling procedures. Reviews Night Audit Reports and the Shift Log daily to ensure revenue accuracy and follow up on discrepancies. Ensures all weekend reservations have the required one-night deposit. Group Management: Manages group rooming lists and maintains the group resume binder. D. Property Standards Maintenance & Cleanliness: Prints Maintenance Papers (Work Orders, OOO Reports) and ensures timely follow-up. Works directly with the Housekeeping Manager to coordinate Early Check-Ins and Late Check-Outs and ensure cleanliness standards are exceeded. Local Expertise: Maintains a well-informed working knowledge of competing properties and attractions available in Butler County. Requirements: Minimum 3 years of hotel front office/supervisory experience. Must be 18 years of age or older with a High School Diploma or equivalent. Fluent knowledge of the English language. Ability to work a flexible schedule, including evenings, weekends, and holidays. Preferred Qualifications Highly dependable and punctual. Strong focus on guest service and the ability to view the "big picture" impact on the complex. Proven leadership skills with the ability to inspire respect and provide guidance. Excellent communication skills for handling diverse demographics and stressful situations. Detail-oriented, self-starting, and ability to multi-task effectively. Working Conditions Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. This position will primarily work in an office environment. Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, talking, hearing, standing, and sitting for long periods of time while working on a computer. He or she will frequently be required to bend, reach, lift, push and pull. The team member will be occasionally required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs. regularly. Noise Level: The noise level in this environment is typically variable.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests. Job Duties · Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue. · Hire, supervise, train, evaluate work performance, and administer discipline for team members. · Maintain knowledge of industry practices, hotel markets and statistical data. · Possess knowledge of room rates, types and availability. · Maintain and ensure proper par levels of supplies and equipment. · Coordinate special events and promotions with other departments. · Resolve customer complaints or disputes. · Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board. · Responsible for property public area cleanliness and sanitation. · Authorized to extend complimentary services in accordance with the approved comp matrix. · Develop operating budgets and meet established goals. · Review and approve all OTA invoices. · Other duties as assigned by management. · May assist in assigning and inspecting cleanliness on the casino floor. Qualifications · Thorough understanding of hotel computer system. · Minimum 3 years supervisory experience and 5 years hotel experience · Ability to operate LMS, ATI, Rainmaker and Microsoft Office applications. · Knowledge of hotel key system · Must be able to work in smoke filled environments. · Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved Responsible Gaming Program. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests. Job Duties · Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue. · Hire, supervise, train, evaluate work performance, and administer discipline for team members. · Maintain knowledge of industry practices, hotel markets and statistical data. · Possess knowledge of room rates, types and availability. · Maintain and ensure proper par levels of supplies and equipment. · Coordinate special events and promotions with other departments. · Resolve customer complaints or disputes. · Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board. · Responsible for property public area cleanliness and sanitation. · Authorized to extend complimentary services in accordance with the approved comp matrix. · Develop operating budgets and meet established goals. · Review and approve all OTA invoices. · Other duties as assigned by management. · May assist in assigning and inspecting cleanliness on the casino floor. Qualifications · Thorough understanding of hotel computer system. · Minimum 3 years supervisory experience and 5 years hotel experience · Ability to operate LMS, ATI, Rainmaker and Microsoft Office applications. · Knowledge of hotel key system · Must be able to work in smoke filled environments. · Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved Responsible Gaming Program. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.