Hotel Night Auditor jobs at Highgate Hotels

Additional Information Job Number25189452 Job CategoryFinance & Accounting LocationCourtyard by Marriott Miami Airport West/Doral, 3929 NW 79th Avenue, Miami, Florida, United States, 33166VIEW ON MAP SchedulePart Time Located Remotely?N Type Non-Management POSITION SUMMARY Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information Job Number25179990 Job CategoryFinance & Accounting LocationThe Westin Hilton Head Island Resort & Spa, Two Grasslawn Avenue, Hilton Head Island, South Carolina, United States, 29928VIEW ON MAP SchedulePart Time Located Remotely?N Type Non-Management POSITION SUMMARY Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional InformationPart Time Job Number25195226 Job CategoryRooms & Guest Services Operations LocationThe Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States, 96161VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management Pay Range: $23.62-$23.62 per hour POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location: Residence Inn Exton 10 North Pottstown PikeExton, PA 19341 Overview: The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.

Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day: Represent the resort to the guest throughout all stages of the guest's stay. Work Performed: Effectively assist all guests Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards Check-in and check-out guests efficiently within AAA & Coyle time standards Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved Resolve guest issues and log complaints in Visual One with full details Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director Obtain appropriate credit card signature with full authorization for the guests' stay Maintain bank, which includes, but is not limited to making change and posting cash payments Inform guest of debit card policy Understands and adhere to proper credit, check cashing and accounting policies and procedures Post additional charges to guest accounts during their stay and after departure Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.) Know room types, locations and rates to up-sell upon arrival Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort Work closely with Housekeeping department to ensure availability of rooms Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests Maintain key control and key security for all guests of the resort Follow procedures for issuing and closing safe deposit boxes used by guests Ensure that mini bar procedures are followed including key security, final day postings and reconciliation Use proper mail, package and message handling procedures; log mail as necessary Read the log book and/or emails daily and complete any requests Possess knowledge of daily activities, group events, site inspections, emails, etc. Assist Reservations and Concierge during closure and rush hours Know all safety and emergency procedures including accident prevention policies and power outage procedures Assist with phone coverage and answer all calls within three rings and with proper greeting Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area Complete daily call and wake-up call log and follow through as required Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.) Other duties as assigned

Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day: Represent the resort to the guest throughout all stages of the guest's stay. Work Performed: Effectively assist all guests Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards Check-in and check-out guests efficiently within AAA & Coyle time standards Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved Resolve guest issues and log complaints in Visual One with full details Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director Obtain appropriate credit card signature with full authorization for the guests' stay Maintain bank, which includes, but is not limited to making change and posting cash payments Inform guest of debit card policy Understands and adhere to proper credit, check cashing and accounting policies and procedures Post additional charges to guest accounts during their stay and after departure Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.) Know room types, locations and rates to up-sell upon arrival Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort Work closely with Housekeeping department to ensure availability of rooms Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests Maintain key control and key security for all guests of the resort Follow procedures for issuing and closing safe deposit boxes used by guests Ensure that mini bar procedures are followed including key security, final day postings and reconciliation Use proper mail, package and message handling procedures; log mail as necessary Read the log book and/or emails daily and complete any requests Possess knowledge of daily activities, group events, site inspections, emails, etc. Assist Reservations and Concierge during closure and rush hours Know all safety and emergency procedures including accident prevention policies and power outage procedures Assist with phone coverage and answer all calls within three rings and with proper greeting Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area Complete daily call and wake-up call log and follow through as required Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.) Other duties as assigned

Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day: Represent the resort to the guest throughout all stages of the guest's stay. Work Performed: Effectively assist all guests Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards Check-in and check-out guests efficiently within AAA & Coyle time standards Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved Resolve guest issues and log complaints in Visual One with full details Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director Obtain appropriate credit card signature with full authorization for the guests' stay Maintain bank, which includes, but is not limited to making change and posting cash payments Inform guest of debit card policy Understands and adhere to proper credit, check cashing and accounting policies and procedures Post additional charges to guest accounts during their stay and after departure Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.) Know room types, locations and rates to up-sell upon arrival Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort Work closely with Housekeeping department to ensure availability of rooms Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests Maintain key control and key security for all guests of the resort Follow procedures for issuing and closing safe deposit boxes used by guests Ensure that mini bar procedures are followed including key security, final day postings and reconciliation Use proper mail, package and message handling procedures; log mail as necessary Read the log book and/or emails daily and complete any requests Possess knowledge of daily activities, group events, site inspections, emails, etc. Assist Reservations and Concierge during closure and rush hours Know all safety and emergency procedures including accident prevention policies and power outage procedures Assist with phone coverage and answer all calls within three rings and with proper greeting Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area Complete daily call and wake-up call log and follow through as required Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.) Other duties as assigned

Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day: Represent the resort to the guest throughout all stages of the guest's stay. Work Performed: Effectively assist all guests Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards Check-in and check-out guests efficiently within AAA & Coyle time standards Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved Resolve guest issues and log complaints in Visual One with full details Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director Obtain appropriate credit card signature with full authorization for the guests' stay Maintain bank, which includes, but is not limited to making change and posting cash payments Inform guest of debit card policy Understands and adhere to proper credit, check cashing and accounting policies and procedures Post additional charges to guest accounts during their stay and after departure Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.) Know room types, locations and rates to up-sell upon arrival Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort Work closely with Housekeeping department to ensure availability of rooms Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests Maintain key control and key security for all guests of the resort Follow procedures for issuing and closing safe deposit boxes used by guests Ensure that mini bar procedures are followed including key security, final day postings and reconciliation Use proper mail, package and message handling procedures; log mail as necessary Read the log book and/or emails daily and complete any requests Possess knowledge of daily activities, group events, site inspections, emails, etc. Assist Reservations and Concierge during closure and rush hours Know all safety and emergency procedures including accident prevention policies and power outage procedures Assist with phone coverage and answer all calls within three rings and with proper greeting Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area Complete daily call and wake-up call log and follow through as required Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.) Other duties as assigned

Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day: Represent the resort to the guest throughout all stages of the guest's stay. Work Performed: Effectively assist all guests Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards Check-in and check-out guests efficiently within AAA & Coyle time standards Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved Resolve guest issues and log complaints in Visual One with full details Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director Obtain appropriate credit card signature with full authorization for the guests' stay Maintain bank, which includes, but is not limited to making change and posting cash payments Inform guest of debit card policy Understands and adhere to proper credit, check cashing and accounting policies and procedures Post additional charges to guest accounts during their stay and after departure Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.) Know room types, locations and rates to up-sell upon arrival Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort Work closely with Housekeeping department to ensure availability of rooms Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests Maintain key control and key security for all guests of the resort Follow procedures for issuing and closing safe deposit boxes used by guests Ensure that mini bar procedures are followed including key security, final day postings and reconciliation Use proper mail, package and message handling procedures; log mail as necessary Read the log book and/or emails daily and complete any requests Possess knowledge of daily activities, group events, site inspections, emails, etc. Assist Reservations and Concierge during closure and rush hours Know all safety and emergency procedures including accident prevention policies and power outage procedures Assist with phone coverage and answer all calls within three rings and with proper greeting Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area Complete daily call and wake-up call log and follow through as required Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.) Other duties as assigned

Job Description Hotel Night Auditor We are looking for an intelligent, driven, and courteous night auditor. We always strive for our best and our customers see it. This team member is crucial to the property's success ensuring that our guests are provided a fast accurate check-in by a smiling friendly face after their long travels.In addition to managing our guests check-in and check-outs, the Night Auditor will be the first responder to any guest issues and assist in keeping our property quiet, ensuring our guests have a great night's sleep! Additionally, the Night Auditor is responsible for accurately running the audit each evening to ensure proper accounting and payment processing. The person selected for this role will have: 2+ years of experience in a hands-on customer service role, preferably in a hospitality environment Computer efficiency Passion for customer service Strong ability to multitask and prioritize Problem identification and resolution skills Ability to work with very limited supervision (the Night Auditor is often the only employee on duty) Strong administrative skills Ability to remain calm while handling guest concerns and situations at night Ability to stay awake and maintain focus for long periods of inactivity Some of the duties include: Checking guests in and out Answering questions about the neighborhood and surrounding areas Setting up morning coffee and other breakfast preparations Having conversations with guests throughout the morning/night to give them a great experience Assembling and reviewing daily financial/operations records Ensuring guests have a quiet experience by enforcing noise curfews, occupant policies, etc. Maintaining strong relationships with local law enforcement when they are on-site Capturing company point-of-contact info when available to assist with sales activities Reporting any facility issues such as lighting, vending machines, property damage to management Various administrative tasks as assigned by the General Manager Routine walks around the property to ensure hotel maintains a quiet and safe environment We are looking for part time to full time employees. Past hospitality experience is necessary.

Job Description At Oxford Collection of Hotels, we don't just provide jobs-we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. We're looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we'd love to meet you. What We Offer: Competitive pay and performance-based incentives Medical, dental, and vision coverage for peace of mind 401(k) with profit sharing to invest in your future Generous paid time off so you can recharge Exclusive discounts at our properties-because you deserve great getaways, too! Ongoing training, leadership development, and career growth opportunities Ready to be part of something exceptional? Apply today and let's create memorable guest experiences together! POSITION SUMMARY: The Night Auditor at one of Oxford's luxury or boutique-style hotels is responsible for overseeing overnight front desk operations, balancing daily financial transactions, maintaining security, and delivering outstanding guest service. This role ensures the accuracy of hotel revenue records and supports a seamless experience for guests arriving, departing, or requiring assistance during the overnight hours. The Night Auditor plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations. ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times. Administration (60%): Verifying and posting charges to guest accounts if needed, verifying room rates match posting details, and verifying that charges are posted to the correct departments Complete all reports generated by RoomKey and distribute them to appropriate departments Ensure direct billings are posted to the general ledger timely, including meeting room charges Perform full system backups and assign wake-up calls Performs accurate month-end processing, reporting any discrepancies to the property management team Maintain awareness of room inventory at all times Enforce hotel policies regarding guest behavior, noise levels, and access control reporting guest incidents to the property management team Accurately count and manage bank transactions, reporting any discrepancies to management Run audit reports/journals from the front office system, Point of Sale, and the computer Make corrections and adjustments and handle all computer problems that might occur throughout the shift Balance all revenue and settle accounts nightly, maintain files, and reset the system for next day operations Verify and schedule any requested Valet and transportation needs Prepare any VIP arrival arrangements ahead of time, communicating needs at shift change Enter all maintenance issues and requests into the maintenance tracking system Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager. Guest Services (30%): Welcome guests with a polished and professional demeanor, ensuring a smooth check-in and check-out process. Provide detailed information about the hotel, its amenities, and expert-level local recommendations Process guest reservations, payments, and special requests accurately, maintaining discretion and confidentiality at all times Serve as the primary point of contact for guest inquiries and concerns overnight to Ensure that Four-Diamond service is offered at all times Register guests, verify registration details, and manage key control Respond to guest inquiries, special requests, and concerns, ensuring optimal levels of guest satisfaction and repeat business Remain available to guests at all times at the front desk Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner, reporting any discrepancies to property management team Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards Promptly answer the telephone using positive and clear communication. Input messages into the computer. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag Be knowledgeable about and able to respond to emergency situations Other (10%): Complete a daily activity log with pertinent shift information for co-workers and leadership team Adhere to attendance policies and maintain regular availability for scheduled shifts May be required to train on other shifts for coverage as needed May participate in the drivers program or other hotel-related duties as assigned Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority. CORE SKILLS AND VALUES: Adaptability/Flexibility: Maintains focus and a positive attitude amidst change or under pressure Company Character: Supports company vision and values Customer Focus: Builds positive and fruitful customer relationships Detail Orientation: Is accurate and methodical with details and/or numbers Ethics Integrity Values: Ably builds trust and is widely trusted Interpersonal Communication: Relates well with people verbally and in written form Stress Management: Functions well under stress Team Orientation: Works cooperatively with others, establishes rapport, and is organizationally sensitive PREFERRED EDUCATION & EXPERIENCE: High School Diploma or GED preferred Prior experience in customer service or hospitality is beneficial but not required. On-the-job training will be provided Familiarity with basic computer applications such as Microsoft Office is advantageous Any previous experience in a front desk, reception, or related role is a plus but not mandatory JOB REQUIREMENTS Proof of eligibility to work in the United States Reliable transportation to and from work Ability to work a flexible schedule including evening, weekends and holidays Regular and reliable attendance PHYSICAL REQUIREMENTS Must be able to stand on feet throughout work hours Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat) Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. All offers are contingent on pre-employment screening.

Become part of the team at Hotel Earl, Charlevoix's premier boutique hotel! We are looking for hardworking, dependable and detail-oriented persons to work as Night Auditors in our Guest Service department. Experience in guest/customer service and an interest in bookkeeping and/or accounting preferred, but we are happy to teach the right candidate. This is an opportunity to gain a variety of hands-on hospitality experience with the potential for growth and advancement. Benefits (including paid time off and health, dental, and vision insurance) and premium wages available to eligible full-time employees. Job duties include but are not limited to: -Assist guests in making reservations, guide them through the check-in process, and address any needs that arise during their stay. -Set up continental breakfast -Conduct property walks to ensure everything is operating smoothly. -Be an enthusiastic guide to Hotel Earl and Charlevoix, offering guests information about the hotel and surrounding area and suggesting things to do and places to visit. -Communicate in a clear and friendly manner with guests and co-workers. -Work as part of a team, with a focus on solving problems and creating a memorable visit for our guests. -Financial record-keeping and accounting, including daily preparation of reports and reconciling of accounts. -Maintain a clean work environment * * * Hotel Earl is managed by Hotel Investment Services, Inc. Job Types: Part Time - Monday and Tuesday's 11:45PM to 8:00AM Salary: Starting at $19/hour with a 90 day review with the potential earn more based upon performance. This Job Is Ideal for Someone Who Is: Dependable -- more reliable than spontaneous Detail-oriented -- would rather focus on the details of work than the bigger picture Autonomous/Independent -- enjoys working with little direction

Join our team at the Westlake Village Inn & Spa! The Hotel Night Auditor is responsible for overseeing hotel operations during the overnight shift. This role collaborates with team members across all departments to ensure service standards are met and guest satisfaction is maximized. General Responsibilities: · Manage all activities at the Front Desk during the overnight shift. Ensure communications and follow-up with day shift on any problems, guest requests or special requirements. · Handle all guest relocations according to Hotel policy. · Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism. · Assist customers in all inquiries in connection with hotel service, hours of operations, key hotel personnel, in-house events, directions, etc. · Respond to all guest requests in an accurate and timely manner. Interaction with guests will be in person or via telephone. · Coordinate arrivals, departures and billing requirements. · Assure that all financial and credit procedures are followed. Follow up on credit issues. Review all paid outs and rebates and direct bill accounts. Check day shift work to ensure that all transactions are reconciled with proper approvals. · Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Respond swiftly and effectively in any hotel emergency or safety situation. · Check guests in and out in an efficient and friendly manner ensuring that the correct rate is charged for the room. Check guests out of the hotel, ascertain guest's satisfaction, post late charges and present bill to guest. Settle bill accurately through credit card or cash transaction. · Utilize a computer system to check guests in and out of rooms, running daily reports and night audit reports and selecting and blocking rooms for arriving guests. Requirements Desired Skills and Experiences: · Minimum one-year experience as a night auditor (Preferred) · Excellent communications skills using the English language. · Friendly, outgoing personality. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions so this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Able to sit and stand walk, hear and talk for long periods of time · Must be manually dexterous able to use hands, fingers and arms for extensive periods of time · Ability to move freely inside and outside of the facility to assist guests as necessary · Able to lift can carry up to 25 pounds Salary Description $22.00 per hour

←Back to all jobs at BAYWOOD HOTELS Rocky Mountain/West Region Hotel Night Audit Ensures guest satisfaction by providing courteous and efficient service. Responsible for the accurate registration, posting of charges, and check-out of guests. Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required. Will be required to assume position of Person in Charge (PIC) during the overnight shift. Job Duties Greets guests with genuine and warm spirit of hospitality Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment Posts transactions to guest and master accounts Reviews guest account balance, ensuring that payment is secured Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards Reviews arrivals and blocks special requests Processes required reports, including down time, high balance, etc. Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items. Handles guest requests and concerns in courteous and efficient manner Coordinates the delivery of guest services by other hotel departments and outside businesses Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner Prepares guest amenities, and ensures delivery in a timely manner Handles in-house guest reservation requests such as extension, late check-out, and rebooking Handles check-out procedures swiftly and accurately and assists guests on departure. Maximizes room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests Stores guest luggage Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security Operates the franchise terminal and performs designated maintenance tasks Maintains procedures for credit control and handling of financial transactions Maintains guest safety & privacy by adhering to established procedures Issues safety deposit boxes for guest use, following security protocol Monitors key box, issuing keys to the appropriate staff members. Logs all transactions Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences Assists with the relocation of guests, when necessary Assists other departments during slow periods Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges. Transfers charges and deposits to master accounts. Closes necessary accounts at month end. Prepares final reports of all daily revenue summaries. Posts all room and tax revenues and late charges, including No-Shows. Insures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties) Changes system date. Follows all company policies and procedures as outlined in Policy Manual. Responsible for Life Safety Procedures and equipment Participates (at some properties) in Manager on Duty schedule. Additional duties may be added at any time at the discretion of management. Consistently models the behavior of a ‘Baywood Ambassador' who: Maintains a professional image, including grooming, verbiage, and body language, at all times. Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact. Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction. Fosters teamwork by offering assistance to others, as needed. Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department. Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures. Recommends other Baywood properties to our guests, when appropriate. Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!' demonstrating our motto ‘It's Better at Baywood!' Education: High School diploma Certifications / Licenses: TIPS, or similar approved, alcohol server training certification (as required) Experience: Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. Additional Skills: Ability to multi-task Ability to communicate effectively, both written and oral Bilingual (Spanish & English) preferred, depending on geographic market Ability to work the shifts required for the position Ability to learn and adhere to Brand & Baywood Hotels' standards Ability to take information from various sources and determine a responsible course of action Ability to understand interdepartmental relationships Ability to operate office equipment and industry specific software (PMS) Ability to remain calm during stressful situations Physical Demands Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours) Sitting: Rarely Bending, Stooping, Reaching: Occasionally Lifting, Push/Pull: 40 lbs infrequently Driving: Rarely Traveling: None Environmental Conditions: Inside: Protection from weather conditions but not temperature changes Outside: Rarely Please visit our careers page to see more job opportunities.

Overview A Look Into Working in the Front Office This role is responsible for ensuring seamless overnight or end-of-day hotel operations, including reporting, guest services, and cross-departmental coordination. The ideal candidate is self-motivated, detail-oriented especially with numbers, and committed to delivering exceptional guest experiences while upholding Radisson and GHG standards. Pay rate is based on experience, with performance-based raises and monthly bonus incentives. What's in it for You Medical/Dental/Vision (Full-Time option) 401K with 100% match up to 3% (Full-Time option) Parental Leave Program (Full-Time Option) Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc. Shift meal provided per day 10% Discount on GHG outlets Discounted hotel rates at Choice Hotels Worldwide Responsibilities What You'll Be Doing Reconcile and close hotel business day operations Balance and verify paperwork from front office, retail outlets, and restaurants Prepare accurate reports for the next business day Respond to guest inquiries and concerns in person, via phone, and email Address billing discrepancies and disputes confidently and professional Offer personalized recommendations and information about hotel services, local attractions, and events Upsell hotel products and services to enhance guest experience Create positive, memorable guest interactions and resolve complaints with empathy and within policy Work independently during minimal-staff shifts with sound judgment and discretion Adapt quickly between tasks and responsibilities across departments Communicate effectively with Finance, Leadership, and other departments regarding notes, discrepancies, and operational issues Understand and support team and organizational goals Execute daily shift processes in line with established SOPs Stay current with evolving procedures and operational updates Maintain knowledge of front office systems and operational platforms Represent and uphold Radisson and GHG brand standards at all times Perform other responsibilities as assigned or deemed necessary by management Qualifications What You Need for this Position Previous Night Audit experience preferred but not required Numbers oriented preferred, but not required Able to work weekends and Holidays; schedule based off of hotel needs Driven by purpose, mission, values, and has sense of integrity Able to work closely with staff through strong communication and verbal skills Positivity and flexibility in an ever changing environment Able to be coached Organized, able to multitask and balance many projects at once Able to problem solve on the spot and make prompt but thoughtful decisions Posses efficient typing skills Able to stand for long periods of time, up to 8 hours or more Able to stoop and bend Able to lift up to 40 pounds from time to time Able to safely work with potentially dangerous chemicals and equipment Able to comply with safety and health code standards Able to handle responsibilities that require repetitive motion tasks Experience with Opera or a Rooms Management system is a plus, but not required Top Reasons to Work With GHG We are one of the Nation's 101 Best and Brightest Companies to work for You'll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience You will grow your skills and experience in an environment that encourages growth and development

The Night Auditor front desk is responsible for calculating the daily income of the hotel by verifying that all guest accounts are correct and in balance, assisting the front office, and providing great customer service that reaches the companies standards. Essential Functions: Perform Check-in and Check-out procedures. Responsible for cash balancing and credit card processing. Performs all audit procedures as set forth by the Hotel/casino, on a nightly basis Initiates the generation of and coordinates the distribution of various hotel system reports. Notifies Management of any potential discrepancies and assists with research and resolution of problems. Oversees all close day functions in the front office and that all rooms are checked in and payments are secured. Maintains support documentation for established filing system. Assist all guests and other departments during the audit shift in the capacity of manager on duty in their absence. Resolves guest complaints/concerns quickly and efficiently Prepares a summary of cash, check, and credit card activities Ability to operate front office equipment and software systems Complete end of day tasks Provide great customer service to all guests Performs other tasks as assigned. Essential Requirements: Ability to remain organized in a pressure situation Ability to input and access information into a computer Skill in establishing and maintaining effective working relations with staff Ability to diplomatically attend to complaints Strong commutation skills Ability to accurately record information and have an eye for detail Knowledge/Work Experience: Must be 18 years or older Associates or bachelor's degree in hotel management or related field preferred. Two (2) years of previous night audit/accounting experience or equivalent training required. Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission

Night Auditor: SUMMARY: Responsible to handle guest registration and check-out, auditing and posting of days transactions, reconciling accounts, responding to all guest requests, and acting as communication liaison between the guests and all other departments. PREVIOUS HOTEL FRONT DESK EXPERIENCE REQUIRED. NIGHT AUDITING EXPERIENCE PREFERRED. ESSENTIAL FUNCTIONS: To perform this job successfully, the Hotel Night Auditor must be able to perform each essential function, as well as, the other requirements of this job satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required to perform this job. Reasonable accommodations may be made to enable an employee with disabilities to perform the essential functions. 1. Greet guests immediately with a friendly and sincere welcome. 2. Check guests in and out of the hotel. 3. Select a room in accordance with the guests' requests. 4. Complete guest reservations. 5. Adhere to check-in and outperformance standards. 6. Complete daily reports, audits, and checklists. 7. Audit and balance reports from the day's shifts 8. Verify and schedule wake up calls 9. Prepare guests' folios for next day checkouts 10. Balance cash drawers and folios 11. Answer phone calls with a phone smile and within 3 rings. 12. Send and receive faxes. 13. Be able to complete group check-ins, billing in a timely manner. 14. Complete a daily bucket check. 15. Assist with guest service calls and opportunities when necessary. 16. Auditing of room inventory 17. Other duties as assigned.

←Back to all jobs at Valley Forge Casino Resort Night Auditor (Full & Part-Time) Valley Forge Casino Resort is an EEO Employer - M/F/Disability/Protected Veteran Status Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities and special events. Job Duties · Sell rooms utilizing excellent customer service skills and yield management. · Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc in a friendly, professional manner. · Complete all registration forms and computer input. · Retrieve and distribute room keys. · Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures. · Communicate with Executive Hosts regarding hotel stays. · Utilize computer to run necessary reports. · Balance all transactions at the end of shift (audit out). · Operate manual procedures in the event of computer failure. · Other duties assigned by management. Qualifications · High school diploma or equivalent, and front desk experience preferred. · Ability to utilize basic office machines, computer and telephone. · Ability to communicate with guests and staff in English. · Knowledge of hotel key system. · Must be able to work flexible shifts and able to stand for long periods of time. · Detail oriented and able to multitask. · Ability to add, subtract and audit accounts. · Money handling experience and ability to operate electronic draft system. · Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems. Must be able to obtain/maintain and necessary certifications and/or licenses as required by local gaming regulations. Please visit our careers page to see more job opportunities.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Country Inn and Suites Springfield1751 West 1st StreetSpringfield, OH 45504 Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities * Answer inquires from guests regarding restaurants, transportation, entertainment, etc. * Follow all cash handling and credit policies. * Be aware of all rates, packages and special promotions as listed in the Red Book. * Be familiar with all in-house groups. * Be aware of closed out and restricted dates. * Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. * Be familiar with hospitality terminology. * Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a friendly, efficient and courteous manner. * Use proper two-way radio etiquette at all times when communicating with other employees. * Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. * Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. * Be able to complete a bucket check, room rate verification report, and housekeeping report. * Balance and prepare individual paperwork for closing of shift according to hotel standards. * Maintain and market promotions and guest programs. * Maintain a clean work area. * Assist guests with safe deposit boxes. Qualifications * College course work in related field helpful. * Experience in a hotel or a related field preferred. * High School diploma or equivalent required. * Computer experience required. * Customer Services experience preferred. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management.