Highgate Hotels jobs in Irving, TX - 201 jobs

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Hyatt House Las Colinas 5901 N MacArthur Blvd.Irving, TX 75039 Overview The Executive Housekeeper is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities * Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's. * Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards. * Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. * Maintain and control all housekeeping equipment. * Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). * Conduct monthly guest supplies and cleaning supplies inventories. * Ensure that large guestroom turns are managed efficiently. * Ensure consistency with departmental opening and closing procedures. * Manage vendor contracts (i.e. dry cleaners, window washers, etc.). * Prepare and conduct all Housekeeping interviews and follow hiring procedures according to Highgate Hotel International SOP's. * Develop employee morale and ensure training of Housekeeping personnel. * Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis. * Inspect all VIP rooms prior to arrival. * Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. * Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. * Conduct monthly and quarterly Housekeeping inventories on a timely basis. * Ensure guest privacy and security by correctly following Highgate Hotel procedures. * Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. * Conduct pre-shift meetings for room attendants and housemen. * Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies. * Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis. * Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements. * Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting. * Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. * Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. * Ensure sign off of all Service Standards by Position competencies for Housekeeping staff. * Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. * Manage and organize large turn days (including group check-ins or check-outs). * Monitor out-of-order, out-of-service, discrepant and show rooms. * Must maintain constant communication with Guest Services. * Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. * Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. * Establish and maintain key control system. * Ensure participation within department for monthly Highgate Hotel team meeting. * Focus the Housekeeping Department on their role in contributing to Medallia Scores. * Monitor all V.I.P.'s, special guests and requests. * Review Housekeeping log book and Guest Request log on a daily basis. Qualifications * At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience. * Supervisory experience required. * Must be profecient with MS Word and MS Excel. * Long hours sometimes required. * Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, including wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by management.

**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** As the General Manager, you are responsible for maximizing the financial performance of the hotel by providing the highest possible quality guest service and product by encouraging a positive work environment for all employees. You are at the heart of Kimpton's values, teamwork, and performance! **Some of your responsibilities include:** + Develop, implement, monitor and participate in a comprehensive sales and marketing strategies that results in. Maximum occupancy and average rates for the hotel. + Works directly with the ownership group to strategize and implement projects that will assist with the business growth. + Coordinate and assist with guest satisfaction and guest resolutions. + Maintain a cross-relationship with the restaurant and/or spa. Work as a team to promote the success of the entire Kimpton property. + Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, and housekeeping and through the capital budgeting process. + Ensure the timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure the proper handling and accounting for all hotel receipts. + Coordinate weekly forecasting and planning of operating staffing and cost expenditures to correspond to forecasted sales and costs. + Review and approve all operating expenses. + Perform other tasks associated as necessary in order to achieve the financial goals of the organization. EX: Networking, Local Industry Events, Community Relations + Supervise and develop the performance of all operating departments including, but not limited to: Reservations, Front Office, Guest Services, Housekeeping, Security and Maintenance, Sales and Marketing, Accounting and People and Culture. + Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising, performance; rewarding and disciplining employees; addressing complaints and resolving problems. **What You Bring** + 2 to 4 years of upper-level management experience in hospitality. + Bachelor's degree preferred. + Ability to encourage, lead and manage a team by example. + High level of creativity, enthusiasm and flexibility! + Strong computer skills including Word and Excel. + Must possess excellent interpersonal skills both internally and externally. + Ability to convert vision into specific and tangible actions to benefit the property. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . **Be Yourself. Lead Yourself. Make it Count.**

Le Spa by Warwick Melrose features an array of aesthetic and revitalization treatments and techniques that leave our guests feeling reinvigorated at the end of their visit. Le Spa features a stylish lounge, gender specific steam rooms and six treatment suites. Start your Warwick Journey at Le Spa and be a part of exciting initiatives and milestones to come in the following months. ESSENTIAL DUTIES AND RESPONSIBILITIES: Communicates with guests by demonstrating professionalism, friendliness, sophistication and confidence. Incorporates the Company Vision and Mission to our Guests in day-to-day tasks: “To exceed the guest's expectations by providing the guest with impeccable guest service, expertise, and the finest quality products.” Provides consistently outstanding guest service to enhance the spa/salon experience for each guest. Maintains high professional standards of service, appearance and behavior, ensuring consistency guest service values and Spa and Salon Standards. Guides guests to their service location and ensures the “flow” of their experience. Performs spa treatments within the scope of training. Completes accurate and legible client intake notes. Promotes the health and wellness benefits of spa treatments specific to each guest and recommend a frequency of services. Extends benefits of the spa treatments by recommending retail products for use at home. Maintains professional appearance of self and facilities by wearing a clean and pressed uniform, following the table/station dressing and draping protocols, and keeping a work place/room clean and restocked. Safeguards guest information and confidentiality. Executes professional boundaries and does not engage in dual relationship with guests. Complies with attendance rules and be available to work on a regular basis. Performs any other job related duties as assigned. JOB REQUIREMENTS: Strong guest service skills. Position continually requires demonstrated poise, service with a smile, tact and diplomacy Current state cosmetology/nail technician license. In-depth knowledge of latest spa treatments, techniques, equipment and products. Minimum of two years' experience in spa/salon industry preferred. Ability to lift, bend, stoop, walk, and push carts up to 50lbs. with or without reasonable accommodations. Ability to stand, move throughout spa and continuously perform essential job functions. Excellent (English speaking) communication skill. Positive attitude and enthusiasm

About the Role: As a Landmark Restaurant Server at the Warwick Melrose Hotel in Dallas, you will play a pivotal role in delivering an exceptional dining experience that reflects the hotel's prestigious reputation. Your primary objective will be to provide attentive, courteous, and personalized service to guests, ensuring their comfort and satisfaction throughout their visit. You will be responsible for accurately taking orders, making menu recommendations, and coordinating with kitchen and bar staff to ensure timely and precise delivery of food and beverages. This role demands a strong commitment to hospitality excellence, attention to detail, and the ability to anticipate guest needs in a fast-paced environment. Ultimately, your efforts will contribute to creating memorable moments that encourage repeat visits and uphold the landmark status of the restaurant within the hospitality and tourism industry. Minimum Qualifications: High school diploma or equivalent. Previous experience as a server in a full-service restaurant or hotel dining environment. Basic knowledge of food and beverage service standards. Ability to stand and walk for extended periods during shifts. Strong communication and interpersonal skills. Preferred Qualifications: Experience working in a luxury hotel or landmark restaurant setting. Familiarity with point-of-sale (POS) systems and order management software. Certification in food safety or hospitality service. Multilingual abilities to assist a diverse clientele. Demonstrated ability to upsell menu items and enhance guest experiences. Responsibilities: Greet and seat guests promptly while providing menus and explaining daily specials or promotions. Take accurate food and beverage orders, ensuring all guest preferences and dietary restrictions are noted and communicated to the kitchen staff. Deliver orders efficiently and check in with guests to ensure satisfaction throughout their meal. Maintain cleanliness and organization of the dining area, including table settings and service stations. Collaborate with team members and management to address guest concerns and resolve any service issues promptly and professionally. Process guest payments accurately and handle cash or credit transactions securely. Adhere to all health, safety, and sanitation guidelines to maintain a safe dining environment. Skills: The required skills such as effective communication and interpersonal abilities are essential for engaging with guests and understanding their needs, ensuring a personalized dining experience. Attention to detail is critical when taking orders and delivering food and beverages accurately, which helps maintain high service standards. Physical stamina and time management skills enable servers to efficiently handle multiple tables and tasks during busy periods. Preferred skills like proficiency with POS systems streamline order processing and payment handling, improving operational efficiency. Additionally, upselling and multilingual skills enhance guest satisfaction and contribute to the restaurant's revenue growth by catering to a diverse clientele.

About Us Located in the middle of the most prestigious part of Uptown Dallas, The Stoneleigh is a storied landmark with a rich and alluring legacy. Currently under a $20.0M renovation, The Stoneleigh will be reimaged and emerge in Marriott's prestigious Autograph Collection in early Q2 2026. The Stoneleigh will re-launch with expansive rooms, exceptional dining, and an ambiance that blends bold, timeless design with modern luxury. The Stoneleigh will be the new home for the next restaurant from awarding-winning chef, Chef Michael White. Chef Michael White has many culinary accolades including the James Beard award; 5 simultaneous Michelin stars; and multiple New York Times 3-star and 4-star reviews. Chef Michael White's concepts at The Stoneleigh include, the Lions Den, where each dish is composed with care, weaving together seasonal ingredients, global inspiration, and a distinctly Dallas spirit. Lions Den has an early March 2026 opening date. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Serve guests in hospitable manner to ensure positive guest experience during arrival and departure. Essential Duties and Responsibilities * Show guests to room assisting with their luggage. * Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions. * Check luggage for hotel guests both for day and overnight. * Maintain the designated station in the lobby, standing alert to be easily summoned for fronts. * Open doors and greet guests in a friendly and courteous manner. * Maintain the cleanliness of the bell stand, lobby, and baggage room. Keep lobby door and windows clean when not busy with guests. * Post the daily events board and entertainment board in the lobby. * Maintain an open communication line through all shifts by proper use of intershift log. * Deliver messages and valet to guest rooms. * Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles. * May perform the duties of a valet as required. * Assist front desk with key inventory twice weekly. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * High school diploma or equivalent required. * Hotel experience preferred. * Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities. * Ability to drive vans, limousines, and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation. * Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. * Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation. * Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation. * Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? Yes Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

The Historic Warwick Melrose is seeking an energetic individual that is goal oriented, has great attention to detail and excels in guest service. Come join a team that is ready to learn and follow in the direction of excellence. POSITION PURPOSE Oversee the daily operations of the front office. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Director of Front Office. ESSENTIAL FUNCTIONS Ensure efficient guest registration, check out and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly. Observe front desk and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through. Direct and train front desk staff and operators. Assist in new-hire and on-going training. Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule. Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. \ Ensure all necessary reports and forms are completed daily. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist Guest Relations/Receivables as necessary. Assist in the selection, training, and development of the personal Any other duties as assigned by the Rooms Division Manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Extensive knowledge of the hotel, its services and facilities. Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computational ability. Must possess basic computer skills. Must have excellent leadership capability and customer relations skills.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Homewood Suites Grapevine 2214 W. Grapevine Mills CircleGrapevine, TX 76051 Overview Come join Highgate's Summer Internship Program! This 10-week immersive experience offers hands-on exposure to hotel Sales & Marketing, giving you the opportunity to learn how hospitality companies attract, engage, and retain guests in a dynamic, fast-paced environment. You'll gain valuable industry knowledge while contributing to real projects and collaborating with experienced professionals across the organization. Responsibilities Assist with day-to-day hotel sales and marketing initiatives, including sales calls, presentations, and prospecting. Support the creation of promotional materials, proposals, and marketing campaigns. Participate in planning and execution of events, site visits, and client meetings. Research competitive market trends and provide insights to the team. Assist with digital marketing and social media content development. Gain exposure to revenue generation strategies and hotel sales systems. Shadow senior leaders and attend professional development sessions as part of Highgate's internship curriculum. Qualifications Current undergraduate student (Hospitality, Business, Marketing, or related major preferred). Strong interest in hospitality, sales, and marketing. Excellent communication, interpersonal, and organizational skills. Ability to multitask and thrive in a fast-paced environment. Proficiency in Microsoft Office Suite; familiarity with social media platforms a plus.

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. Location Embassy Suites Dallas Market Center, TX Overview When our guests arrive, we want everything to be in excellent condition. The goal of our Maintenance team is to help our guests feel safe and cared for! As a Maintenance Engineer, your attention to detail and hands on work ensures that our guests have a comfortable and problem-free stay. We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily Responsibilities Perform basic repairs and preventative maintenance on PTAC/HVAC equipment, furniture/cabinetry, appliances, light fixtures and plumbing. Perform interior and exterior painting, landscaping and parking lot repairs. Troubleshoot various technical devices such as key card systems, internet equipment, television equipment, etc. Execute routine safety inspections and report/repair issues with equipment or systems. Respond to all guest requests with a sense of urgency and service frame of mind. Support the goals of the hotel through teamwork and collaboration with all departments. Qualifications Previous maintenance experience in a hotel or property management setting is preferred. To be successful in this role, you need basic verbal and written communication skills. This job requires continuous movement, regularly bending, lifting, carrying, and moving up to 50 pounds. You must also be able to stand and walk for an entire shift. Previous technical training or job experience is a plus. Applicants must be available to work weekends and holidays.

About Us HEI Hotels and Resorts is excited to embark on a new chapter with the Houston Grand Hotel - River Oaks, transitioning into our portfolio as an independently affiliated hotel with Marriott in November of 2025. The Houston Grand Hotel places you in the heart of the city's prestigious Uptown district, just moments from the sophisticated River Oaks District and The Galleria. Discover the best address from our downtown Houston luxury hotel, where timeless elegance meets modern sophistication. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Optimize room and catering revenue through the development and implementation of effective inventory management and pricing strategies. Monitor all distribution channels to ensure effective selling. Analyze reports to understand future demand forecast and past trends and translate this information to set/adjust strategies leading to increased market share. Essential Duties and Responsibilities * Optimize RevPAR by analyzing/forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix, including group, transient, wholesale catering revenues etc. * Manage and update current selling strategies and product information in all available distribution channels/reservation sources (onsite, third-party reservation providers, call centers, websites, GDS, etc.) * Facilitate Daily and Weekly Sales and Revenue Strategy meetings. * Conduct ongoing competitor price and product analyses to ensure proper rate positioning and product offering relative to competition. * Actively participate in budgeting and business planning for the Food and Beverage department including Catering, and any other revenue generating department. * Work with the Regional Director of Revenue Management in recommending and implementing of Revenue Management programs and new initiatives at the hotel. * Active participant in all pricing decisions for transient, group, and wholesale segments. * Work with the hotel DOSM and hotel team to establish strategies to increase revenue of both rooms and catering. * Contribute to the financial success of the hotel via participation in annual budgeting and sales and marketing plan process. * Generate and distribute daily, weekly, and monthly revenue management reports and present results from all segments including internet channels. * Maintain historical statistical data from all distribution channels, in all market segments. * Continually monitor all pertinent travel related websites to ensure competitiveness in both availability and price. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * At least five years revenue management experience, sales experience preferred. * Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or relevant field of work preferred. * Strong analytical skills, ability to identify relevant data and use it to draw inferences with reference to impact on hotels revenues. * Ability to quickly adapt to a constantly changing market with a revenue positive effect. * Ability to use PMS, reservation and revenue management systems and Delphi systems to implement optimal strategies. Proficiency in Microsoft Office, strength in Word and Excel. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Overview The Steward is responsible for maintaining cleanliness and proper storage of all china, glass, and silver, and ensuring the highest standards of sanitation. They are also responsible for assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas; specifically for cleaning all equipment, utensils, and the physical work area. They are also responsible for assisting with proper food storage and rotation. Responsibilities * Maintain a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster and utility work areas. * Heavy duty cleaning of ovens, grills, sinks, walls, floors, walk-in refrigerators and freezers and other heavy kitchen equipment. * Wash pots, pans, and kitchen utensils following proper procedure for their cleanliness and sanitation, and Vacuum carpeted areas through the food and beverage outlets. * Sweep, mop and wash floors in all food and beverage areas, kitchen, and restaurant and dock area. * Keep management informed of shortage of equipment and supplies. * Operate the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly and sanitation of such is maintained. * Return all clean china, glass, and silver to its proper storage location using care to minimize breakage. * Knowledge of proper safe handling techniques for all chemicals used. * Report any faulty equipment to management immediately. * Follow the proper procedures in the breakdown, cleaning and reassembling of all kitchen equipment, as needed. * Follow all sanitation standards. * Perform other duties as requested by management. Qualifications * High School diploma or equivalent and/or experience in a hotel or a related field preferred. * Flexible and long hours sometimes required. * Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Ability to withstand temperature variations, both hot and cold. * Maintain a warm and friendly demeanor at all times. * Must be able to multitask and prioritize departmental functions to meet deadlines.

If you feel you have the skills to WOW our Executive Chef, then send in your resume and come start your journey! We have competitive medical, dental and vision benefits. We also offer great discounts at the Le Spa by Warwick. We offer complimentary lunch, dinner and parking. We offer great opportunities to sharpen your skills and learn from our leadership team. POSITION PURPOSE Manage all aspects of the food production for all outlets and banquets, including food preparation according to the description. Adhere to sanitation practices. Qualified candidates will need to expect the following:Prepare food items for customers using a quality predetermined method in a timely and consistent manner. Practice sanitation and safety daily to ensure the total customer satisfaction. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with hotel rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Ability to read recipes and follow their instructions. Ability to create appropriate buffet displays up to five to six feet in height and the ability to set up, maintain and breakdown same.

S AND RESORTS Warwick Hotels and Resorts is a refined collection of more than 50 luxury hotels and resorts around the world - from New York to Paris, Geneva to Bali, and Barcelona to Bangkok. All of our sumptuous hotels can be found in prime locations in some of the world's finest business and leisure destinations. Launched in 1980, Warwick Hotels and Resorts offers a unique collection of luxury hotels that boast a warm welcome and opulent ambiance throughout the world. Known for our quality and unique sense of style, Warwick Hotels and Resorts offers guests, who are looking for out of this world travel experiences, the perfect balance of quality, authenticity, luxury standards, and prime location. We are proud of our passion, our people, and our commitment of delivering the ultimate hotel experience. As a landscape manager, you will be: Collaborating with landscape architects or designers to plan and create outdoor spaces that meet company requirements Developing and managing budgets for landscaping projects, including expenses for materials, equipment, and labor Overseeing landscaping teams, including groundskeepers, horticulturists, and maintenance crews, to ensure work is carried out efficiently and to high standards Selecting and procuring plants, trees, and shrubs, considering factors like climate, soil conditions, and aesthetics Planning and implementing regular maintenance schedules for plant care, irrigation, pruning, and lawn care Managing and maintaining landscaping equipment and tools to ensure they are in good working order Identifying and addressing pest infestations and diseases that affect plants Implementing sustainable and environmentally friendly landscaping practices, such as water conservation and native plant use Interacting with management, addressing their concerns, and providing updates on project progress Ensuring compliance with safety regulations and guidelines when operating equipment and conducting outdoor work Addressing unexpected challenges, such as storm damage or plant diseases, and finding solutions Maintaining records of maintenance activities, budgets, and project documentation Coordinating with suppliers and contractors for the procurement of landscaping materials and services Adjusting landscape maintenance and design for different seasons and weather conditions Identifying opportunities for landscape improvement and enhancement, including planting new features or upgrading existing ones Staying updated with industry trends, new technologies, and best practices in landscaping Skills: You will need: an understanding of the fundamentals of landscape design proficiency in plant biology, horticulture, and the care and maintenance of various plant species knowledge in soil management and pest control knowledge of irrigation systems and methods and equipment operation knowledge in sustainability and safety regulations skills in budget development, expense tracking, and financial management for landscaping projects As well as: effective communication skills problem-solving skills adaptability skills time management teamwork skills customer service skills

About the Role: As a Front Office Agent at the Warwick Melrose Hotel in Dallas, you will be the first point of contact for our guests, playing a crucial role in delivering an exceptional hospitality experience. Your primary objective is to ensure smooth and efficient check-in and check-out processes while providing personalized service that anticipates and meets guest needs. You will manage reservations, handle guest inquiries, and resolve any issues promptly to maintain high satisfaction levels. This role requires a balance of administrative efficiency and warm, professional interaction to uphold the hotel's reputation for excellence. Ultimately, your efforts will contribute directly to guest loyalty and the overall success of the hotel's front office operations. Minimum Qualifications: High school diploma or equivalent. Previous experience in a customer service or front desk role, preferably within the hospitality industry. Basic computer skills and familiarity with property management systems or reservation software. Excellent verbal and written communication skills in English. Ability to work flexible hours, including weekends and holidays. Preferred Qualifications: Associate degree or certification in hospitality management or a related field. Experience with specific hotel management software such as Opera or similar platforms. Strong problem-solving skills and the ability to remain calm under pressure. Previous experience working in a luxury or upscale hotel environment. Responsibilities: Greet and welcome guests upon arrival with a friendly and professional demeanor. Manage guest check-in and check-out procedures accurately and efficiently using the hotel's property management system. Handle guest reservations, cancellations, and modifications while maintaining up-to-date records. Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution and guest satisfaction. Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms and services meet quality standards. Process payments, issue receipts, and maintain accurate billing records. Provide guests with information about hotel amenities, local attractions, and transportation options. Maintain a clean and organized front desk area and ensure compliance with hotel policies and procedures. Skills: The required skills such as effective communication and computer proficiency are essential for managing guest interactions and operating reservation systems efficiently on a daily basis. Strong interpersonal skills enable you to create a welcoming atmosphere and handle diverse guest needs with professionalism and empathy. Organizational skills help maintain accurate records and coordinate with other hotel departments to ensure seamless service delivery. Preferred skills like multilingualism and advanced hospitality software knowledge enhance your ability to serve a broader range of guests and streamline front office operations. Together, these skills empower you to contribute positively to the guest experience and support the hotel's operational excellence.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. ***************** Location The Joule Dallas, TX Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination-a forerunner in the renaissance of downtown Dallas. Overview The Spa Coordinator is responsible for proactively welcoming guests and providing anticipatory service. The Spa Coordinator will ensure proper scheduling of treatments to maximize the use of time within the treatment schedule while also providing personal recommendation related to menu offerings, retail products, and pricing. Responsibilities * Anticipate, identify and ensure guest needs are being met in a friendly and professional manner while ensuring their complete comfort and satisfaction. * Efficiently and cordially answer phones educating clients on services/products. * Provide thorough and knowledgeable explanations of spa facilities, treatments and and products in order to optimize customer satisfaction. * Schedules and confirms all appointments according to spa protocols in order to ensure smooth and efficient workflow. * Check guests in and out using software system. * Perform sales transactions and daily cash-outs following company protocols to ensure high standard of accuracy. * Responsible for opening and closing the medical spa following standard operating procedures. * Participate in general staff meetings, planned seminars/events and/or educational trainings as scheduled. * Perform other duties as requested by management. Qualifications * A minimum of one year of previous Spa experience. * Candidates must be comfortable with computer systems and communicating over telephone and email. * Candidates must be able to work a flexible schedule including weekends, holidays and evenings. * Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Highgate Corporate Offices Irving, TX Overview Join Highgate this summer for an exciting internship experience across Select Service Tax division! This position is based out of our Corporate Offices, in Irving, TX. We are seeking a motivated individual that can make contributions to the team while learning and gaining real-world experience. Responsibilities * Learn about how the internal Tax team functions at Highgate. * Assist with Tax projects including reconciling and analyzing tax data. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Must be able to maintain confidentiality of information. Qualifications * Bachelor's in Accounting, Finance, or Hospitality Finance (in progress) or a similar degree. * Minimum Junior status. * Knowledge of accounting and/or finance principles. * Advanced Microsoft Excel (pivot tables and reports) and PowerPoint skills. * Self-starter with the ability to manage multiple tasks and deadlines independently. * Strong analytical skills and attention to detail. * Must be organized with the ability to work accurately in a time-efficient manner. * Demonstrate communication, interpersonal and teamwork skills. * Ability to commit to a 10-week onsite internship (June-August). * Must reside in the Dallas, TX area during the internship and work onsite in Irving, TX. * Salary - $20/hour for 40-hour week, with a duration of 10 weeks.

About the Role: The Food & Beverage Director is responsible for overseeing all aspects of the food and beverage operations within an organization, ensuring exceptional quality, service, and profitability. This role involves strategic planning, budgeting, and managing a diverse team to deliver outstanding dining experiences that align with the company's brand and standards. The director will collaborate closely with culinary, service, and procurement teams to optimize menu offerings, control costs, and maintain compliance with health and safety regulations. A key outcome of this position is to drive revenue growth while maintaining high customer satisfaction and operational efficiency. Ultimately, the Food & Beverage Director plays a pivotal role in shaping the overall guest experience and sustaining the business's competitive edge in the hospitality industry. Minimum Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Minimum of 5 years of progressive experience in food and beverage management, preferably in a leadership role. Proven track record of managing large teams and multiple food and beverage outlets. Strong financial acumen with experience in budgeting, forecasting, and cost control. Comprehensive knowledge of food safety standards, health regulations, and industry best practices. Preferred Qualifications: Master's degree in Hospitality Management or Business Administration. Experience working in luxury hotels, resorts, or high-volume food and beverage operations. Certification in food safety management (e.g., ServSafe Manager Certification). Familiarity with sustainability practices and initiatives within the food and beverage industry. Proficiency in restaurant management software and point-of-sale systems. Responsibilities: Develop and implement comprehensive food and beverage strategies that align with organizational goals and market trends. Manage daily operations of all food and beverage outlets, including restaurants, bars, banquets, and room service. Lead, train, and motivate a multidisciplinary team to ensure high standards of service, quality, and safety. Oversee budgeting, forecasting, and financial management to maximize profitability and control costs. Collaborate with culinary teams to design innovative menus and beverage programs that meet customer preferences and dietary requirements. Ensure compliance with all health, safety, and sanitation regulations and maintain rigorous quality control standards. Establish and maintain strong vendor relationships to negotiate contracts and secure quality supplies at competitive prices. Analyze customer feedback and operational data to continuously improve service delivery and guest satisfaction. Coordinate with marketing and sales departments to promote food and beverage offerings and special events. Skills: The Food & Beverage Director utilizes leadership and communication skills daily to inspire and manage a diverse team, ensuring seamless operations and exceptional guest experiences. Financial and analytical skills are critical for budgeting, forecasting, and interpreting operational data to make informed decisions that enhance profitability. Strong organizational and multitasking abilities enable the director to oversee multiple outlets and projects simultaneously while maintaining high standards. Knowledge of food safety and regulatory compliance is applied consistently to uphold health standards and minimize risks. Additionally, negotiation and vendor management skills are essential for securing quality products and services that support the organization's goals.

Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Overview The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Responsibilities Thoroughly clean guestrooms according to standards. Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. Remove all trash and dirty linen from guestrooms and hallways. Keep all hallways, public areas and closets clean, neat and vacuumed Restock housekeeping cleaning cart for next day's use. Replenish chemical bottles. Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager. Report any maintenance repairs immediately to Housekeeping Supervisor/Manager. Handle items for “Lost and Found” according to the standards. Ensure overall guest satisfaction. Qualifications High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Job DescriptionDo you have the skills to be part of the Historic Library Bar located at the Warwick Melrose Dallas Hotel? Join the fun as we are still celebrating the Melrose being open for 100 years. Mix, shake and stir your way in to apply! Job Summary Prepare and service beverages for servers and guests in a speedy, efficient, friendly and professional manner. Essential Functions Prepare drinks for the customers and servers, ensure that the proper materials and supplies are on hand and talk to guests. Ensure that minors and intoxicated persons are not served alcoholic beverages. Act as the cashier for the servers when necessary. Maintain the cleanliness of the bar area through disposing of all waste, clearing and cleaning all glassware and wiping down bar and preparation areas. Provide opening and closing inventory of spirits. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with hotel rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Supportive Functions In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist servers, other bartenders, and barporters when necessary. Participate in the deep cleaning of the outlet. Specific Job Knowledge, Skill and Abilities The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must possess basic computational ability. Must possess basic computer skills. Must have knowledge of and be able to operate all equipment related to the outlet, including, but not limited to, coffee maker and cash terminal. Must have a strong knowledge of drink preparation and applicable health standards. Knowledge of federal, state and local laws, ordinances and regulations and Melrose policy regarding serving alcohol to minors and intoxicated patrons. Qualification Standards Education High school or equivalent education required. Experience One year of high volume bar experience required. Customer service experience preferred. Licenses or Certificates Must be minimum age to serve alcohol

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location The Joule Dallas, TX Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination-a forerunner in the renaissance of downtown Dallas. Overview The House Attendant is the main support to the Banqueting Teams and helps them reaching common goals and above all our guests satisfaction. You will set up, break down, and service all meeting rooms, event space and banquet public areas according to Joule standards, and specific requests, always looking to enhance our guests' experience. Responsibilities Maintain established cleaning schedules of meeting rooms, back of house and front of house spaces Supply and replenish meeting rooms with fresh table cloth, clean glasses, bottles of water, etc. Set up and breakdown meeting rooms according to function sheet, including carrying tables and chairs Read and visually verify information in a variety of formats Look after all banquet equipment, which includes identifying and reporting damaged items Helps guide and monitor outside vendors during load in and load out Occasionally drive Banquet van to and from offsite event spaces Perform other reasonable job duties as requested by supervisor Qualifications Good verbal and written communication skills Exceptionally detail oriented with impeccable service and presentation standards Must be able to pass an MVR to drive Banquet's van Must be able to lift and move objects upwards of 50lbs Ability to multi-task, and handle stressful situation in a calm and professional manner Must have excellent customer service and communication skills to work with tenants Operate with passion, respect, integrity, dedication and empowerment to all internal and external guests