Highgate Hotels jobs in Miami Beach, FL

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Hotel Continental Tapestry by Hilton Miami Beach, FL Overview The Food Runner ensures timely delivery of orders so that food is the freshest it can be, resulting in high guest satisfaction. This position is also responsible for ensuring the order is accurate, in accordance to the Server's entry and aesthetically appealing. Food Runners will also assist with clearing tables after service and resetting. Strives to maintain health code standards of food handling. Responsibilities * Report to work area on time in proper uniform * Prep garnishing station as requested by the chefs at the beginning of the shift * Deliver food timely and accurately as requested by the servers and prepared by the chefs * Being knowledgeable of all menu items and ingredients contained in the food * Able to accurately interpret server's requests and ask for clarification as needed * Ensure that the table is properly set up for the next course * Being able to deliver food accurately to the proper location and seat without auctioning * Ensure that the food is properly described to guests as is delivered. * Assist on cleaning, detailing and resetting tables * Ensure that work area is kept neat, organized and detailed during the shift * Additional projects assigned by the manager * Attend departmental meetings Qualifications * Speaks, reads and writes in the English language. * Available and willing to work a variety of shifts including days, evenings, weekends and holidays. * Team player able to effectively coordinate service with servers and bussers * Ability to stand / walk for extended periods of time and engage in considerable physical activity on a consistent basis. * Ability to lift / carry up to 30 lbs and navigate through a crowded space. * Neat and professional appearance, a genuine Spirit of Aloha and desire to work with the public. * TB clearance required. * As a condition of employment, candidate must be able to satisfy all pre-employment screenings, such as criminal background checks, drug screening, and personal and professional references.

About Us Escape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Enjoy spectacular views of the ocean and Intercoastal Waterway and let the sound of lapping waves soothe your senses, day and night. Our associates love working here, and we think you will too! We offer free employee lunches, free parking, and monetary incentives based on Trip Advisor and GSS mentions, among other perks. Come find your home away from home and join the Westin team today! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Director of Catering and Conference Service Manager in the administrative functions required for effective convention management. Essential Duties and Responsibilities * Answer incoming telephone calls, completing a lead form for all inquiries and assist guests with questions, changes and special requests. Ensure no leads are abandoned and all calls are returned promptly (generally within four hours). Communicate requests to appropriate departments. * Type all banquet event orders and convention resumes with appropriate cover letters. Type thank you letters and comment cards. * Prepare all outgoing correspondence for mailing and file copies. Mail catering and wedding brochures as requested. * Maintain filing system according to HEI Hotels and •Resorts standards. File contracts and correspondence daily. Daily pull of trace cards and files. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Qualifications and Skills * Hotel experience preferred. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy. * Ability to access and accurately input information into a computer using Microsoft Office Suite software. * Typing proficiency at a minimum of 75 wpm with or without reasonable accommodation. * Ability to follow written and/or verbal instructions. * Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation. * Ability to set-up and maintain filing systems with or without reasonable accommodation. * Effective verbal and written communication skills. •Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Do you enjoy crafting fun and exciting programs for guests and your community? In this role you'll build and execute initiatives that set the appropriate scene in the pool areas of the hotel and restaurant both day and night. You'll be the catalyst for building creative programming, events, collaborations (on or off property) that resonate with the hotel guests and locals alike. Some of your responsibilities include: Create an outstanding experience at the pool by providing fantastic customer service. The position is encouraged to source new and maintain existing networks, including musicians, artists, tastemakers and other creative partners that may play a role in setting the social scene. You'll establish and form programs for the senses: sight, sound, smell, touch, taste. Work closely with the Guest Service Manager through various initiatives and act as the boots on the ground for property and PR relationships. Prior approval of new vendor relationships. Regularly attend property meetings and effectively communicate ongoing and upcoming programming and events to the property management team and staff for efficient operational performance. What You Bring Skillful in verbal and written communication, with phenomenal customer service and attention to detail. Ability to work independently and to lead projects effectively. High School Diploma is preferred. 1 year of experience in customer service or similar role. Creative spirit, motivation, and willingness to experiment. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration. Some of your responsibilities include: Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook. Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary. Make sure all shifts are covered as scheduled, cover as necessary. Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures. Ensure the completion of the desk agents' AM/PM checklist. Handle guest situations as they arise in a calm and professional manner. Be an expert in all employee duties to ensure you are "leading by example" in all that you do. Maintain professional contact via telephone with all other hotel departments. Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc. Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies. Counsel and coach employees when necessary, using accurate documentation and techniques. Ensure all employees complete their duties before departing, that they are posted at their stations on time. Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards. Accountable for meeting or coming in under payroll and expense budgets. What You Bring 2 years of related experience in hospitality or similar industry. High School Diploma is preferred. Flexible schedule, able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

About Us Celebrate your style at Aloft Miami Airport, a hip new hotel that's only 15 minutes from Miami International Airport (MIA). We are different by design at the Aloft Miami Airport and it's all about fun at work in a relaxed environment with professionals constantly aspiring to exceed guest expectations. The Aloft brand is the perfect platform to enter the Hospitality industry with hands on exposure to Hotel Operations and a team that supports each other. We offer free parking for our associates, competitive pay and benefits in an environment that promotes growth and development. Are you ready to join our Vibrant Team? Let's have a chat to discuss how we can elevate your career. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Sales Team in the administrative functions required for effective hotel sales and management. Essential Duties and Responsibilities * Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork. * Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum, and other documents. * Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller's request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner. * Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff. Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building. Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc. * Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction. * Organize, file, and retrieve documents in appropriate binders in order to maintain essential records used in the department operation. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Hotel experience preferred. * Basic administrative knowledge such as business letters, formats, and telephone etiquette. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy. * Ability to access and accurately input information into a computer using Microsoft Office Suite. * Ability to follow written and verbal instructions. * Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation. * Ability to set-up and maintain filing systems. * Effective verbal and written communication skills. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Provide restaurant guests with friendly and professional service, excellent food quality, strong price value, and consistency of execution in an attractive, well-maintained environment. Development of an annual marketing plan to penetrate new sales opportunities and maximize use within existing markets. Some of your responsibilities include: Achieve budgeted revenues and expenses and improve profitability related to the F+B department. Monitor budgets in all areas of cost control with consistent focus on cost of inventory, sales, and payroll. Increase level of guest happiness by delivery of an outstanding product and service. Direct the daily activities and assignments of staff, ensure appropriate coverage, develop and communicate departmental strategies and goals, and assign/prioritize work. Direct supervision of the Executive Chef to provide excellent quality and presentation of all food to the guests. Provide direct oversight of the property-wide Banquet and Catering operations. Partner with the Sales Department to review all F+B minimums and selling guidelines. Collaborate with Director of Sales and Director of Catering on sales and marketing strategies. Directly lead all aspects of banquet operations including developing and maintaining managerial and captain oversight of all operations. Review and approve all menus and pricing in restaurant outlets and banquet/catering. Ensure that evaluation of food product, front-of-house employee performance, and development of product consistent with our market position. Develop a selection and pricing strategy for all liquors and wines, and supervise their procurement. Ongoing maintenance of the physical asset through capital planning as required in the budget process. Follow all Health and Safety regulations. Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and coach employees; address complaints and problem solve. What You Bring Bachelor's Degree in Hospitality/Restaurant Management or equivalent field is preferred. Minimum 3 years' experience as a Restaurant General Manager or Director of Food and Beverage. Food Handler and Alcohol Awareness Certifications (if applicable). Level 1 or higher certification of Court of Master Sommelier or equivalent experience is required. Excellent skills in budgeting, expense management, inventory, payroll, labor costing, staffing, marketing, owner relations, PL management. Able to diplomatically deal with difficult situations and people while exhibiting a consistent level of integrity. Able to interpret a variety of instructions and regularly exercise independent judgement and discretion about matters of significance. Previous systems knowledge and experience with Aloha/Avero, Infogenesis, OpenTable, and ADP/eTime payroll or combination of these systems is required. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. INDSJ Be Yourself. Lead Yourself. Make it Count.

Responsive recruiter Benefits: Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options - Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! Working at Jackson Hewitt Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us. Taxes are fun (really!) At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now. PTIN Certification: Yes Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CANDIDATE ACKNOWLEDGEMENT: Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation. I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered. I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process. By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out. By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition. Overview The Steward/Potwasher/Warewasher is responsible for maintaining cleanliness and proper storage of all china, glass, and silver, and ensuring the highest standards of sanitation. He/she is also responsible for assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas; specifically for cleaning all equipment, utensils, and the physical work area. He/she is also responsible for assisting with proper food storage and rotation. Responsibilities * Maintain a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster and utility work areas. * Heavy duty cleaning of ovens, grills, sinks, walls, floors, walk-in refrigerators and freezers and other heavy kitchen equipment. * Wash pots, pans, and kitchen utensils following proper procedure for their cleanliness and sanitation, and Vacuum carpeted areas through the food and beverage outlets. * Sweep, mop and wash floors in all food and beverage areas, kitchen, and restaurant and dock area. * Keep management informed of shortage of equipment and supplies. * Operate the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly and sanitation of such is maintained. * Return all clean china, glass, and silver to its proper storage location using care to minimize breakage. * Knowledge of proper safe handling techniques for all chemicals used. * Report any faulty equipment to management immediately. * Empty garbage from the Food and Beverage areas into the hotel dumpster. * Know the location and operation of all fire extinguishing equipment. * Practice safe work habits at all times to avoid possible injury to self or other employees. * Follow the proper procedures in the breakdown, cleaning and reassembling of all kitchen equipment, as needed. * Follow all sanitation standards. * Assist in the set up and breakdown of the restaurant buffet as required. * Assist Banquets by supplying china, glass, and silver as required by business demand Qualifications * High School diploma or equivalent and/or experience in a hotel or a related field preferred. * Flexible and long hours sometimes required. * Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Ability to withstand temperature variations, both hot and cold. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Overview Come join Highgate's Summer Internship Program! This 10-week immersive experience offers hands-on exposure to hotel Sales & Marketing, giving you the opportunity to learn how hospitality companies attract, engage, and retain guests in a dynamic, fast-paced environment. You'll gain valuable industry knowledge while contributing to real projects and collaborating with experienced professionals across the organization. Responsibilities * Assist with day-to-day hotel sales and marketing initiatives, including sales calls, presentations, and prospecting. * Support the creation of promotional materials, proposals, and marketing campaigns. * Participate in planning and execution of events, site visits, and client meetings. * Research competitive market trends and provide insights to the team. * Assist with digital marketing and social media content development. * Gain exposure to revenue generation strategies and hotel sales systems. * Shadow senior leaders and attend professional development sessions as part of Highgate's internship curriculum. Qualifications * Current undergraduate student (Hospitality, Business, Marketing, or related major preferred). * Strong interest in hospitality, sales, and marketing. * Excellent communication, interpersonal, and organizational skills. * Ability to multitask and thrive in a fast-paced environment. * Proficiency in Microsoft Office Suite; familiarity with social media platforms a plus.

**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** Provide a positive first and last impression to guests as they arrive and leave the hotel. When servicing guests, you're professional, and friendly. Assist with luggage and packages upon arrival and departure and arrange transportation when necessary. **Some of your responsibilities include:** + Get assignments, keys, and special guest requests from your supervisor at the beginning of your shift. + Greet guests and take luggage to guestrooms promptly when checking in and upon checking out, check and secure guests' luggage until departure. + Hail taxicabs and answer inquiries, carry luggage to the curb to meet transportation. + Provide the guest(s) with information about their stay, the hotel, and answer questions. + When the concierge is not available, book tours and assist with general information inquiries. + Keep bell closet clean and neat, polish and clean bell carts daily, keep lobby area and public areas clean and tidy, deep clean other assigned areas. + Submit all found articles accompanied by a Lost & Found Report. + Assist valet when they are busy, cover for lunch breaks. Ensure that the "white zone" is kept free and clear for guest arrival and in the case of an emergency. + Deliver messages, packages, flowers, wine, and housekeeping items (hair dryers, ironing boards, irons, laundry/dry cleaning etc.) to guest rooms upon request. + Clean and set-up meeting room functions, direct guests to various meeting rooms. + Set-up and maintain complimentary hotel lobby functions including the morning coffee service and the nightly concierge events. + Turn in any keys to the proper department when your shift ends. **What You Bring** + High School Diploma is preferred. + 1 year of experience in customer service or similar role. + You've got a flexible schedule, able to work evenings, weekends, and holidays when needed. + Basic writing skills, professional communication skills. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . INDSJ **Be Yourself. Lead Yourself. Make it Count.**

About Us Celebrate your style at Aloft Miami Airport, a hip new hotel that's only 15 minutes from Miami International Airport (MIA). We are different by design at the Aloft Miami Airport and it's all about fun at work in a relaxed environment with professionals constantly aspiring to exceed guest expectations. The Aloft brand is the perfect platform to enter the Hospitality industry with hands on exposure to Hotel Operations and a team that supports each other. We offer free parking for our associates, competitive pay and benefits in an environment that promotes growth and development. Are you ready to join our Vibrant Team? Let's have a chat to discuss how we can elevate your career. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests. Essential Duties and Responsibilities Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. Run audit reports/journals from the front office system, Point of Service and the computer. Make corrections and adjustments and handle all computer problems that might occur throughout the shift. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Hotel experience preferred. Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and associate concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Fairfield Inn & Suites Homestead Florida City 60 SW 352nd StFlorida City, FL 33032 Responsibilities * Assist with the operation maintenance and repair of equipment. * Change out light bulbs; perform preventative maintenance for guest rooms to include: vinyl repair touch up paint minor furniture repair tub caulking tile repairs etc. * Perform preventative maintenance for ice machines refrigerators kitchen equipment laundry equipment HVAC guestrooms meeting rooms the swimming pool and hot tub. * Perform plumbing repair laundry equipment repair preventative maintenance on all exhaust fans and supply; monitor energy conservation; repair vacuum cleaners and any other small equipment upon request. * Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings. * Perform other tasks/jobs as assigned by the supervisor or manager. Qualifications * Experience in a hotel or a related field preferred. * High School diploma or equivalent required. * Licensed in a trade preferred (plumbing electrical HVAC carpentry etc.). * Must have a valid driver's license for the applicable state. * Must have an acceptable MVR (Motor Vehicle Driving Record) property specific.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Assist the bartender with stocking, cleanliness, equipment handling and maintenance. When necessary, serve food and beverages for the guests and service staff. All functions are carried out to maintain an environment of teamwork and to provide outstanding service to our guests. You'll act as an advocate for the bar/restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Greet and welcome our guests. Check the service stations and tables to ensure accurate set-up and cleanliness. Assist the restaurant dining services (if necessary), when and where appropriate. Perform all necessary sidework, setup, and breakdown of the bar. Follow uniform and grooming specifications. Clean and change trash cans, fill and clean ice bins, stock beer, wine, juice, and other beverages. Clean shelving, stainless steel, mixers, cups, blenders and soda guns. Unpack deliveries, stock bar and change beer kegs. Notify a manager if a guest is becoming intoxicated or rude to other guests. We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do. What You Bring 1 year of experience in a similar or supportive role is preferred. Food Handler and Alcohol Awareness Certification (if applicable). Able to prioritize multiple tasks in a dynamic environment. Able to learn, retain, and present product, menu, and allergy information to guests. Knowledge or ability to learn the restaurant point-of-sale system. Restaurant inventory and invoicing software proficiency is preferred. Hardworking, dedicated, with a real passion for hospitality. Flexible schedule and are able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long. Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual's taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture. So reimagine yourself here and get to the essence of what living your way, is truly all about. Overview The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel. Responsibilities * Participate in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. * Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads. * Attention to Detail: Maintain luxury standards across all touchpoints lobby, amenities, and private residences. * Problem Solving/ Crisis Mgmt.: Ability to handle emergencies/interactions calm and efficiently * Conduct weekly staff meetings, including weekly training sessions and review of previous and future sales and operations efforts. * Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance. * Attend operational line ups at least once a week (Housekeeping, Front Desk, MaSo, Culinary and Banquets) * Meet all financial review dates and corporate directed programs in a timely fashion. * Hold a monthly financial review with all department managers, M.OI.D.s and available supervisors. * Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. * Develop managers for future advancement through competency training and corporate sponsored training programs. * Participate in required M.O.D. coverage as scheduled. * Maintain, develop and monitor the effectiveness of the Lobby Ambassador program * Maintain direct contact with and monitor the development of management trainees. * Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. * Oversee and assist in the Highgate Hotel's budget process as required. * Oversee and assist in the Highgate Hotel's monthly forecast process as required * Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards. * Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties according to Highgate SOP * Ensure that all operational departments as well as our vendors and partners follow the PCI compliance protocol. * Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. * Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. And GM * Ensure complete processing of invoices daily by using the A/P process. * Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. * Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. * Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees. * On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast. * Prepare and conduct all operational management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. * Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended. * Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff. * Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps. * Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager. * Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. * Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. * Be in the public areas during peak times, greeting guests and offering assistance as needed. * Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. * Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies. * Complete required corporate training modules, and become certified to train those as required. * Ensure that all scheduled meetings take place on the property. * In conjunction with the Director of Sales, conduct daily WBR meeting. Qualifications * Bachelor's Degree preferred. * At least 6 years progressive experience in a hotel or a related field * Experience with Condo-Hotel preferred * Bilingual in English and Spanish preferred * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. * Perform other duties as requested by management.

About Us Escape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Enjoy spectacular views of the ocean and Intercoastal Waterway and let the sound of lapping waves soothe your senses, day and night. Our associates love working here, and we think you will too! We offer free employee lunches, free parking, and monetary incentives based on Trip Advisor and GSS mentions, among other perks. Come find your home away from home and join the Westin team today! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Provide guidance and leadership to The Spa, ensuring consistent compliance with spa industry guidelines and hotel policies, and quality guest service while maximizing departmental profits. Essential Duties and Responsibilities * Implement and manage spa's daily quality process including goal communication, associate improvement, and compliance with HEI Hotels and Resorts' standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly. * Interview, hire, train, motivate, conduct performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate for spa associates including, but not limited to Manager(s), Supervisor(s), Therapists, Front Desk and Attendants. * Maintain accurate and up to date records regarding required licensing of spa staff. * Communicate both verbally and in writing to provide clear direction to staff. * Assign and instruct Spa Therapists and Associates in details of work. Observe performance and encourage improvement. Monitor business levels and hotel occupancy and make staffing adjustments accordingly. * Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. * Supervise the budgeting, forecasting, cost, and inventory controls. * Prepare Forecast expenses and actual results for the spa revenue and expenses. * Provide expertise with regard to the spa's core business vis-à-vis company meetings and activities. * Be available and able to assist in all aspects of operations as needed based on business needs. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Hotel experience preferred. * Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work projects. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. * Complex mathematical skills and considerable skills in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting. * Ability to be mobile for significant distances between and within buildings on the property. Ability to observe performance and detect signs of emergency situations and respond with proper action with or without reasonable accommodation. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Overview The Food & Beverage Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet's operations, while maintaining a profitable F&B outlet and high quality products and service levels. They are expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. Responsibilities * Oversee all aspects of the daily operation of the outlet. * Supervise outlet personnel. * Respond to guest complaints in a timely manner. * Work with other F&B managers and keep them informed of issues as they arise. * Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. * Assist in coordinating and monitoring all phases of Loss Prevention in the outlet. * Prepare and submit required reports in a timely manner. * Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans. * Monitor quality of service in F&B outlet. * Assist in menu planning and preparation. * Ensure compliance with all local liquor laws, and health and sanitation regulations. * Ensure compliance with SOP's in all outlets. * Ensure compliance with requisition procedures. * Be visible on the floor and assist staff as needed during each meal period. * Conduct staff performance reviews in accordance with Highgate Hotel standards. * Ensure the training of employees on SOP's and technical job tasks. * Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc. * Interview candidates for front-of-house F&B positions and follow standards for hiring approvals. * Complete tip reporting. * Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards. * Ensure overall guest satisfaction. Qualifications * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, including wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by management. * Maintain a warm and friendly demeanor at all times.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition. Overview The Banquet Houseperson in responsible for the set up, refresh, tear down and maintenance of all meeting space. Responsibilities * Ensure the correct and timely set up of all Banquet Event Order functions. * Maintain the highest standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, walls, walks, doors, windows, heating/air conditioning units, etc. * Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions. * Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly. * Transport and store tables, chairs, and other equipment. * Refresh meeting rooms as needed. * Notify management of any hazards. * Handle items for "Lost and Found" according to the standards. * Ensure overall guest satisfaction. Qualifications * High School diploma or equivalent and/or related experience in a hotel or a related field preferred. * Flexible and long hours sometimes required. * Heavy work - Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Perform other duties as requested by management. * Maintain a warm and friendly demeanor at all times.

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition. Overview The Director of Sales & Marketing is primarily responsible for leading & driving top line revenue strategy for traditional sales related segments to include group, volume transient & catering. The individual is additionally responsible for staying ahead of market trends, market share movement and ongoing competitive hotel analysis, while directing the property sales teams (rooms & catering) to insure budgeted revenues are met or exceeded. The Director of Sales & Marketing is also responsible for developing and implementing a marketing communications plan designed to achieve the desired positioning for the hotel, as well as managing the sales and marketing budget that supports revenue attainment. Responsibilities * Responsible for leading & driving top line revenue for traditional sales segments to include group, volume transient & catering. * Assesses & reacts to market trends, market share & the competitive hotel environment. * Develops and implements a marketing communications plan designed to achieve the desired positioning of the hotel, as well as manage the sales & marketing budget that supports all initiatives. * Act as the hotel's voice of the customer and communicate key issues/concerns at all levels of the organization. * Fluent in reading/assimilating/using Smith Travel Research data, financial P&L, mix of sales, forecasting, group pace/position & a wide array of traditional hotel reporting. * Ability to understand and communicate market trends, demand generators, supply/demand and economic factors affecting hotel performance. * Conduct comprehensive competitive set reviews, SWOT analysis & keep tabs on new supply. * Understand GEO source & ability to develop a plan to penetrate the primary markets. * Develop/implement key segment strategy & managing key accounts (both existing & target). * Design effective sales deployment schemes & market assignments. * Develop sales goals designed to achieve budget & market share targets. * Manage group pace measurement and set sales production goals. * Manage sales activity & travel schedule. Qualifications * Bachelor's degree preferred in Marketing * At least 3 years' experience as a sales leader, with prior hotel sales experience. * Experience dealing with/communicating with ownership groups and asset management. * Proficient in managing/using sales automation (DELPHI) & PMS systems. * Experience working collaboratively with revenue management. * Well rounded knowledge of all market segments and channel sources, as well as ability to develop a strategic plan for each. * Excellent communication and presentation skills. * Strong interpersonal skills and ability to work in a team environment. * Ability to direct, lead, train, motivate & drive a direct sales team; and develop a cooperative & competitive team spirit & winning attitude. * Must be proficient in MS Office including Word, Excel, and Power Point. * Must be able to multitask and prioritize departmental functions to meet deadlines

About Us Celebrate your style at Aloft Miami Airport, a hip new hotel that's only 15 minutes from Miami International Airport (MIA). We are different by design at the Aloft Miami Airport and it's all about fun at work in a relaxed environment with professionals constantly aspiring to exceed guest expectations. The Aloft brand is the perfect platform to enter the Hospitality industry with hands on exposure to Hotel Operations and a team that supports each other. We offer free parking for our associates, competitive pay and benefits in an environment that promotes growth and development. Are you ready to join our Vibrant Team? Let's have a chat to discuss how we can elevate your career. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Sales Team in the administrative functions required for effective hotel sales and management. Essential Duties and Responsibilities Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork. Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum, and other documents. Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller's request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner. Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff. Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building. Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc. Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction. Organize, file, and retrieve documents in appropriate binders in order to maintain essential records used in the department operation. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Hotel experience preferred. Basic administrative knowledge such as business letters, formats, and telephone etiquette. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy. Ability to access and accurately input information into a computer using Microsoft Office Suite. Ability to follow written and verbal instructions. Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation. Ability to set-up and maintain filing systems. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.